Volkswagen Passat Complaints

7,897 consumer complaints on file.

#11138779October 6, 2018
SUSPENSION
TAKATA RECALL COIL SPRINGS BREAKAGES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11133062October 3, 2018
AIR BAGS, UNKNOWN OR OTHER
I AM REQUESTING THAT DOT NHTSA INVESTIGATE A SAFETY ISSUE WITH CLOCK SWITCH PART ON MY 2015 VW PASSAT, WHICH CONTROLS BOTH THE AIR BAGS AND THE HORN. I PURCHASED THE CAR NEW IN SEPT 2015. I STARTED MY CAR WITH 42,500 MILES AND THE AIRBAG LIGHT CAME ON AND STAYED ON. THE VEHICLE WAS STATIONARY IN A FLAT PARKING LOT THE FIRST TIME I NOTICED THE AIR BAG LIGHT. WHEN I DROVE THE VEHICLE AND TURNED THE STEERING WHEEL THERE WERE CLICKING NOISES COMING FROM THE STEERING WHEEL AREA. WHEN I GOT HOME, I GOOGLED A COUPLE POSSIBLE CAUSES AND SCHEDULED THE VEHICLE IN TO A MECHANIC. BEFORE I COULD GET VEHICLE IN FOR SERVICE, THE HORN AND OTHER STEERING WHEEL CONTROLS WENT OUT. I WAS LEFT WITHOUT AIRBAGS AND A HORN ON A VEHICLE THAT I DRIVE DAILY. THE MECHANIC DETERMINED THAT THE CLOCK SPRING NEEDS TO BE REPLACED. I AM RESPONSIBLE FOR ALL REPAIR COSTS. AN AUGUST 2015 CLOCK SPRING RECALL INCLUDED 416,000 VEHICLES INCLUDING 2010-2014 PASSAT VEHICLES. MY VEHICLE REPAIR IS FOR THE SAME PART, BUT THE YEAR OF VEHICLE IS NOT INCLUDED IN THE RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11133063October 3, 2018
AIR BAGS, ELECTRICAL SYSTEM, STEERING
ALL OF THE CONTROLS ON THE STEERING WHEEL HAVE STOPPED WORKING AND THE AIRBAG LIGHT IS ON. THIS IS WHEN THE VEHICLE IS STATIONARY AND MOVING. VEHICLE HAS VERY LOW MILEAGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11133064October 3, 2018
SERVICE BRAKES
TERRIBLE SQUEAKING NOISE COMING FROM BRAKES. HAD THE ISSUE CHECKED OUT BY A DEALER. BRAKE PADS AND ROTORS ARE FINE. NO ISSUE WITH BRAKES OTHER THAN THE AWFUL NOISE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11132996October 2, 2018
ENGINE, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 VOLKSWAGEN PASSAT. WHILE DRIVING APPROXIMATELY 20 MPH, THE VEHICLE FAILED TO ACCELERATE AND THE ELECTRONIC POWER CONTROL (EPC) INDICATOR ILLUMINATED. THE CONTACT CALLED AND TOOK THE VEHICLE TO TEDDY VOLKSWAGEN (718-920-1400, LOCATED AT 3743 BOSTON RD, BRONX, NY 10466) WHERE THE EPC INDICATOR WAS RESET, BUT THE FAILURE RECURRED. WHILE THE CONTACT WAS HEADED BACK TO THE DEALER, THE FAILURE RECURRED. THE VEHICLE WAS PULLED OVER AND, WHEN RESTARTED, THE EPC INDICATOR TURNED OFF. AS A RESULT, THE DEALER STATED THAT THERE WAS NO FAILURE WITH THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE MATTER WOULD BE REFERRED TO THE REGIONAL DIRECTOR. THE REGIONAL DIRECTOR CALLED AND STATED THAT NOTHING COULD BE DONE UNLESS THE FAILURE RECURRED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 90,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11132419October 1, 2018
ELECTRONIC STABILITY CONTROL (ESC), FUEL/PROPULSION SYSTEM
THE ENGINE LOST IT'S POWER, GAS CONSUPTION IS SO HIGH, ENGINE IS SHAKING AND NOISY AND WLECTRICAL CONTROLE IS DOWN RANDOMLY. AM SCARED OF DRIVING IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11132788October 1, 2018
AIR BAGS, STEERING
MY STEERING WHEEL STARTED MAKING A SOFT CLICKING NOISE WHEN TURNING ON 9/24/2018 VEHICLE HAS 68,000 MILES ON IT. ON 10/30 WHILE THE VEHICLE WAS IN MOTION MAKIN GA SLIGHT TURN IN THE BEND OF A ROAD ON THE HIGHWAY, THE AIRBAG ALERT LIGHT CAME ON AND INDICATED THERE WAS AN AIR BAG ERROR AND THE WHEEL COMMAND CONTROLS STOPPED WORKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11131963September 27, 2018
AIR BAGS, STEERING
I RECEIVED A RECALL NOTICE ON MY CAR 14 MONTHS AGO, AND IMMEDIATELY GOT IT FIXED. THE RECALL WAS FOR MY STEERING WHEEL CLOCK SPRING- THIS AFFECTS MY HORN, AIRBAGS, AND HANDS FREE PHONE OPTION. I GOT IT FIXED IN JULY 2017. 14 MONTHS LATER (TODAY) IT BROKE AGAIN. THIS IS AN OBVIOUS FAULT ON VOLKSWAGEN'S PART. BECAUSE ITS AFTER 12 MONTHS, THEY WILL NOT HONOR THE BROKEN PART AND FIX IT. I WOULD HAVE TO PAY OUT OF POCKET FOR THE PART THAT COST $300.00. THIS A SAFETY ISSUE, AND I AM AFRAID MY AIRBAGS WILL NOT WORK, LET ALONE MY HORN ABSOLUTELY DOES NOT WORK. VOLKSWAGEN SHOULD HONOR THIS ISSUE, AND MAKE AN EXCEPTION, SINCE IT IS A TWO MONTHS DIFFERENCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11132024September 27, 2018
AIR BAGS, ELECTRICAL SYSTEM, STEERING
MY 2013 VW PASSAT HAS 56,000 MILES. I REPLACED AT 33,000 ON 12/29/2016 AT A VW DEALER THAT IS NO LONGER IN BUSINESS, BASED ON THEIR DIAGNOSTIC, THE CLOCK SPRING AND AIRBAG HARNESS IN THE STEERING WHEEL. IT COSTED ME $610. FAST FORWARD ON 09/16/2018 IT TURNS OUT THAT I HAVE THE SAME PROBLEM, NO CONTROLS IN THE WHEEL AT ALL AND AIRBAG LIGHT ON. THE ONLY SYMPTOM WAS A CRUNCH SOUND IN THE STEERING WHEEL WHILE TURNING AND THE AIRBAG LIGHT CAME ON RIGHT AWAY. A VW DEALERSHIP STATED THAT IT IS UNUSUAL FOR A CLOCK SPRING TO GO BAD THAT QUICKLY, THERE'S SOME CARS THAT DON'T NEED A CLOCK SPRING REPLACEMENT AT ALL AND MINE NEEDS A SECOND ONE ALREADY AT 56,000. THROUGH A PHONE CALL VOLKSWAGEN OF AMERICA STATED THAT WON'T STAY BEHIND THE PROBLEM. I STRONGLY FEEL THAT IT'S A DEFECTIVE/MALFUNCTION PART THAT AFFECTS MY WIFE'S AND MY CHILDREN'S SAFETY SINCE THEY ARE PRIMARILY USING THE CAR. CURRENTLY WE'RE DRIVING THE CAR WITHOUT ANY FRONT AIRBAG PROTECTION! PLEASE INVESTIGATE THIS AND HAVE THE ONES WHO'S FAULT IT IS FIX THE PROBLEM! THANK YOU!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11131596September 25, 2018
UNKNOWN OR OTHER
VEHICLE JUMPING WHILE IN PARK CONCERNED WITH SEVERAL RECALLS ON LINE: 24BI FUEL SYSTEM, 72F1- SEATS AND 23R1 ENGINE RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11130907September 24, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2012 VOLKSWAGEN PASSAT. WHILE THE VEHICLE WAS STATIONARY, THE AIR BAG INDICATOR ILLUMINATED WITHOUT WARNING. VOLKSWAGEN READING (2746 BERNVILLEE RD, LEESPORT, PENNSYLVANIA 19533, (610) 777-6500) STATED THAT THE CLOCKSPRING NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED THE CONTACT WITH CASE NUMBER: 181-245-460. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED PER NHTSA CAMPAIGN NUMBER: 15V483000 (AIR BAGS). THE FAILURE MILEAGE WAS APPROXIMATELY 66,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11130975September 24, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS). THE VEHICLE WAS TAKEN TO PRESTIGE VOLKSWAGEN OF STAMFORD (42 W BROAD ST, STAMFORD, CT 06902, (203) 327-2500) WHERE IT WAS KEPT FOR A MONTH WHILE THEY WAITED FOR THE PART. THE VEHICLE WAS REPAIRED, BUT THE AIR BAG SENSOR ILLUMINATED AFTERWARDS. THE VEHICLE WAS TAKEN BACK TO THE DEALER TO HAVE THE SENSOR REPAIRED, BUT IT ILLUMINATED AGAIN. THE CONTACT WAS INFORMED THAT SHE COULD NOT GET ANOTHER LOANER VEHICLE FOR ANOTHER FOUR WEEKS. THE VEHICLE WAS TAKEN BACK TO THE DEALER FOR REPAIRS AND THE CONTACT WAS CHARGED OVER $536 FOR THE LABOR FOR THE FINAL REPAIRS. THE MANUFACTURER HAD A REGIONAL CASE MANAGER CALL THE CONTACT AND ADVISED HER TO PAY THE DEALER BEFORE THEY COULD WORK ON HER CASE. THE REGIONAL CASE MANAGER STATED THAT SHE COULD NOT ASSIST UNTIL THE CONTACT RETRIEVED HER VEHICLE FROM THE DEALER. THE CONTACT HAD NOT DECIDED ON WHAT COURSE OF ACTION TO TAKE. THE FAILURE MILEAGE WAS 77,128.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11130976September 24, 2018
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2004 VOLKSWAGEN PASSAT. AFTER REFUELING AND PARKING THE VEHICLE, THE CONTACT LATER DISCOVERED FUEL HAD LEAKED OUT FROM THE VEHICLE ONTO THE FLOOR OF THE GARAGE. FUEL WAS ALSO VISIBLE UNDERNEATH THE REAR SEAT OF THE VEHICLE. UPON INSPECTION, THE CONTACT DISCOVERED THAT FUEL WAS LEAKING FROM THE FUEL VALVE. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT THE LOCAL DEALER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 160,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11130804September 22, 2018
AIR BAGS, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
THERE IS 2 SAFETY RECALLS ON MY CARS VIN NUMBER AN MY DEALERSHIP I GOT IT FROM WOBT FIX IT I'VE ASKED OVER AN OVER I'VE ONLY HAD THE CAR FOR ABOUT 8 OR 9 MONTHS. IM STILL MAKING PAYMENTS ON IT BUT RARELY DRIVING IT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11130587September 21, 2018
ENGINE
MY 2008 VOLKSWAGEN PASSAT ENGINE CUT OFF WHILE I WAS DRIVING, IN THE MIDDLE OF TRAFFIC, I COULD HAVE BEEN KILLED IF I WAS ON THE EXPRESS WAY. FORTUNATELY, I WAS ON A CITY STREET AND WAS ABLE TO GET TO THE SIDE OF THE ROAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11130641September 21, 2018
AIR BAGS, STEERING
CLOCK SPRING FAILED. IF ACCIDENT WERE TO HAPPEN, AIRBAGS WOULDN'T DEPLOY DUE TO FAILED CLOCK SPRING. VERY FRUSTRATING TO SPEND $700 TO REPAIR THE CLOCK SPRING, CONSIDERING VW HAS KNOWN ABOUT THIS ISSUE FOR SEVERAL YEARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11130658September 21, 2018
SERVICE BRAKES, UNKNOWN OR OTHER
MY PREGNANT FIANCE, HER 3YR OLD SON AND I WERE DRIVING ON A CITY STREET APPROXIMATELY 35MPH. A VEHICLE CUT OFF THE TRUCK IN FRONT OF ME AND THE TRUCK IN FRONT OF ME SLAMMED ON THEIR BEAKS, WHICH MADE ME SLAM ON MINE. I SLAMMED ON MY BREAKS AND IT DID NOT STOP MY VEHICLE, I TRIED TO USE MY EMERGENCY BREAK AND DID NOT STOP THE VEHICLE SO I SWERVED OVER AS MUCH AS POSSIBLE TO AVOID MY FIANCE'S PASSENGER SIDE FROM BEING HIT. I REAR ENDED THE TRUCK IN FRONT OF ME. EVERYONE SEATBELTS LOCKED EXCEPT MY FIANCE'S. SHE HIT THE DASH, INSURANCE COMPANY TOTALED THE VEHICLE AND THE VEHICLE MANUFACTURERS CUSTOMER SERVICE STATED IT DID NOT GET HIT HARD ENOUGH TO DEPLOY AIRBAGS. THERE HAS BEEN A COUPLE TIMES PREVIOUS TO THE ACCIDENT THAT I WOULD BE AT A RED LIGHT WITH MY BREAK PEDAL ALL THE WAY DOWN AND ALL THE SUDDEN I WOULD START TO SLOWLY ROLL, WITH THE BREAK PEDAL STILL ALL THE WAY DOWN.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11130407September 20, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT TOOK THE VEHICLE TO NAPLETON VOLKSWAGEN SPRINGFIELD (3145 S CAMPBELL AVE, SPRINGFIELD, MO 65807, (417) 886-6000) TO BE REPAIRED PER AN UNKNOWN RECALL. THE REPAIR WAS COMPLETED; HOWEVER, THE CLOCK SPRING EVENTUALLY FAILED. THE SAME DEALER REPAIRED THE VEHICLE AGAIN AT THE CONTACT'S EXPENSE AND STATED THAT THE INITIAL REPAIR ONLY REPLACED THE COVERING FOR THE AIR BAGS. THE MANUFACTURER REFUSED TO REIMBURSE THE CONTACT SINCE HE HAD THE VEHICLE'S OIL CHANGED OUTSIDE OF THE DEALER AND SHOWED "NO LOYALTY" TO VOLKSWAGEN. THE FAILURE MILEAGE WAS 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11130453September 20, 2018
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
2016 VOLKSWAGEN PASSAT, DRIVING IN THE RAIN AND THE CAR SLOWED TO A NEAR STOP AND COULD NOT ASCEND A SMALL INCLINE ON INTERSTATE 95 SOUTHBOUND AT OR ABOUT STRATFORD, CONNECTICUT. THE CAR WAS TOWED TO A LOCAL VW DEALERSHIP IN STRATFORD CT. WHEN PUT INTO GEAR THE ENGINE SHOOK VIOLENTLY AND THERE WAS NO POWER. WHEN IN PARK AND NEUTRAL THE ENGINE WAS FINE AND COULD BE "REVVED" WITHOUT ISSUE. THE DEALERSHIP TOLD ME THAT THE WIRE CONNECTION BETWEEN THE "TCM AND ICM' HAS "WATER DAMAGE" AND THAT WHEN THEY DISCONNECTED THOSE WIRES THERE "IS SIGNS OF CORROSION ON THE SEAL" ?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129923September 17, 2018
FUEL/PROPULSION SYSTEM
I RECEIVED A NOTICE ABOUT A RECALL OF THE FUEL PUMP MODULE I TOOK IT INTO VOLKSWAGEN THEY TOLD ME THEY REPLACED IT BUT YET MY BUT THAT MYFUEL PUMP WENT OUT IT LEAKING GAS AND THEY SEND ME ON MY WAY THEY TOLD ME IT WAS GONNA COST ME $700 . I HAVE LOOKED INTO THIS AND ACTUALLY WENT TO FUEL MY JOB GOES OUT THE FUEL PUMP GOES OUT TOSO I CONTACTED THEM AND THEY TOLD ME THAT THERE'S NOTHING THAT THEY COULD DO THAT THAT HAS NOTHING TO DO WITH THE MODULE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Volkswagen Passat