Volkswagen Passat Complaints

7,897 consumer complaints on file.

#11129581September 14, 2018
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
THE MOTOR KEPT MAKING NOISE DIDN'T KNOW WHAT IT WAS WENT TO VOLKSWAGEN OF MEMPHIS THE MOTOR HAD TO BE REPLACED, 2 MONTHS LATER SMELLED GAS COMING FROM CAR THE FUEL INJECTOR HAD TO BE REPLACED, 2 MONTHS AFTER THAT THE OVERHEAT INDICATOR WAS ON COULDN'T DRIVE THE CAR THE WATER PUMP WENT OUT WAS OUT OF SEVERAL THOUSANDS OF DOLLARS NOT HAPPY WITH THE CAR AT ALL BUT ALMOST DONE PAYING ON IT WILL NOT BUY ANOTHER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129008September 13, 2018
UNKNOWN OR OTHER, ELECTRICAL SYSTEM:12V/24V/48V BATTERY, FUEL SYSTEM, GASOLINE
2007 VOLKSWAGEN PASSAT. CONSUMER WRITES IN REGARDS TO LOSS OF MOTIVE POWER WHILE THE VEHICLE IS IN MOTION *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129343September 13, 2018
EXTERIOR LIGHTING
THE HEADLIGHT (LOW BEAM) ON THE PASSENGER SIDE IS NOT STABLE - WHEN I AM DRIVING, IT WILL GO OFF (AND THEN SOMETIMES ON AGAIN) WHEN I HIT A BUMP IN THE ROAD OR JUST FROM VEHICLE VIBRATION. I FOUND OUT THAT THERE IS A RECALL FOR BOTH 2012 AND 2013 PASSATS BUT MY SPECIFIC VIN NUMBER IS NOT LISTED ON THE RECALL NOTICE. I CALLED VOLKSWAGEN CUSTOMER CARE ( CASE NUMBER 181250046) AND WAS TOLD THEY CAN NOT ADD IT TO THE RECALL LIST EVEN THOUGH IT IS THE SAME PROBLEM. MY VW DEALER HAS SEEN MY CAR AND CONFIRMED IT IS AN ELECTRICAL CONNECTION ISSUE AND THE SAME ISSUE AS THE RECALL. CAN YOU HELP ME GET MY VIN ADDED TO THE RECALL LIST?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129357September 13, 2018
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN PASSAT. THE CONTACT NOTICED A STRONG FUEL ODOR INSIDE THE VEHICLE AND A FUEL LEAK UNDERNEATH THE VEHICLE. THE DEALER (SOUTHERN VOLKSWAGEN GREENBRIER, 1248 S MILITARY HWY, CHESAPEAKE, VA 23320, (757) 424-4689) INDICATED THAT THEY PREVIOUSLY REPAIRED THE VEHICLE PER NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE) WHEN THE FUEL PUMP CONTROL MODULE WAS REPLACED; HOWEVER, THERE WAS A FUEL LEAK AFTER THE RECALL REPAIR WAS PERFORMED. THE DEALER INDICATED THAT THE FUEL PUMP MAY NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 102,272.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129216September 12, 2018
AIR BAGS, STEERING, UNKNOWN OR OTHER
CLOCK SPRING FAILURE. DANGEROUS AS AIR BAG AND HORN DO NOT WORK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11128664September 11, 2018
AIR BAGS, UNKNOWN OR OTHER
TAKATA RECALL I HAVE BEEN RECEIVING RECALL NOTICES FOR MY 2014 VOLKSWAGEN PASSAT FOR THE PAST YEAR YEAR. I MADE AN APPOINTMENT WITH MY VOLKSWAGEN DEALER IN MARCH OF 2018, BROUGHT THE CAR IN SO THEY COULD FIX THE RECALL. AFTER TAKING THE DAY OFF, AND WAITING FOR THE CAR, I WAS TOLD THAT THE DEALERSHIP DID NOT HAVE THE CORRECT PART TO FIX IT, AND THEY COULD NOT COMPLETE THE REPAIR. I WAS TOLD I WOULD BE CONTACTED AS SOON AS THEY RECEIVED THE PART. LAST MONTH, I CONTACTED THE DEALERSHIP TO INQUIRE ABOUT THE RECALL AND WAS TOLD THEY STILL DID NOT HAVE THE PART. I CONTACTED VOLKSWAGEN, THEY PUT ME IN TOUCH WITH ANOTHER DEALER, I CONTACTED THAT DEALER. THEY ALSO DID NOT HAVE THE PART. AGAIN I WAS TOLD, WE WILL CONTACT YOU WHEN WE HAVE THE PART. THAT WAS OVER A MONTH AGO. YESTERDAY, I RECEIVED ANOTHER RECALL NOTICE. HOW DO GET MY RECALL FIXED IF THE DEALERSHIPS DO NOT HAVE THE PARTS? DO I HAVE TO WAIT UNTIL THE CAR IMPLODES? PLEASE HELP!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11128801September 11, 2018
AIR BAGS
I WAS DRIVING MY 2015 VW PASSAT (IN EXCELLENT CONDITION) I WAS PULLING INTO A PARKING SPACE SLOWLY AND AS I TURNED THE STEERING WHEEL I HEARD A CRUMPLING NOISE THAT SOUNDED LIKE IT WAS COMING FROM MY STEERING COLUMN. I STOPPED IMMEDIATE AND SUDDENLY THE DASH BOARD READ "AIRBAG ERROR". I PROCEEDED INTO THE PARKING SPACE SLOWLY, TURNED THE CAR OFF AND CALLED MY VW DEALER. WE SET AN APPOINTMENT TO HAVE IT LOOKED AT. AFTER ABOUT 10 MILES OF DRIVE TIME ON MY WAY HOME, ALL OF MY OTHER STEERING WHEEL COMPONENTS (RAIDO, DASH CONTROLLER, VOICE CONTROLLER, HAD ALL STOPPED WORKING. WHEN I GOT HOME I DID MY RESEARCH AND HAVE DISCOVERED THE AIRBAG ERROR ALONG WITH THE OTHER STEERING COMPONENTS FAILING.. IS VERY COMMON IN 2015 PASSATS! I FEEL THIS NEEDS TO BE ADDRESSED AS A SAFETY RECALL. WHAT EVER IS CAUSING THE AIRBAG TO BECOME MALFUNCTIONED NEEDS TO BE ADDRESSED. I HAVE MADE AN APPOINTMENT WITH MY VW SERVICE DEPARTMENT. THEY WANT $145.00 TO TAKE IT APART AND ASSESS WHAT WENT WRONG. WILL KEEP YOU POSTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11128503September 10, 2018
ELECTRICAL SYSTEM, STEERING
THERE IS AN ELECTRIC STEERING COLUMN DEFECT WHICH MAKES THE CAR STOP ALL OF A SUDDEN IN THE MIDDLE OF THE DRIVE. AFTER THAT, THE CAR WOULD NOT START EVEN AFTER TRYING FOR AT LEAST A MINUTE. THIS IS DANGEROUS AS THE CAR JUST STOPS WHILE YOU ARE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11128573September 10, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED, WHICH WAS A SAFETY CONCERN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (PARAMOUNT VOLKSWAGEN, 1205 S CENTER ST, HICKORY, NC 28602, (828) 475-6696) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE AND VIN WERE UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11128268September 8, 2018
AIR BAGS, STEERING
CLOCK SPRING RECALL - VOLKSWAGEN NOT HONORING THE RECALL FOR MY VIN #. STEERING WHEEL STARTED TO CLICK LAST NIGHT UPON TURNING WHILE DRIVING, AND NOW THE AIRBAG LIGHT IS OUT. TOOK IT INTO THE DEALERSHIP TODAY AND THEY SAID IT WILL BE A $700 REPAIR FOR THE CLOCK SPRING. EVEN WITH THE AIRBAG LIGHT OUT, ONE OF THE SERVICE GUYS TOLD ME THEY HAVE DEALT WITH A LOT OF THESE AND SAID IT WAS PROBABLY SAFE TO DRIVE. WHEN I ASKED ABOUT THE RECALL 69L2, THEY SAID MY CAR WAS NOT COVERED IN THE RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11128067September 7, 2018
FUEL/PROPULSION SYSTEM
ENGINE QUITS WITHOUT WARNING. TOTAL LOSS OF POWER. TOO MANY REPORTS OF THIS ON INTERNET. VERY DANGEROUS! QUIT WHILE DRIVING ON MAJOR ROAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11128174September 7, 2018
ELECTRICAL SYSTEM
CLOCK SPRING WENT OUT. THIS IS A RECALL FOR 2013 PASSAT, HOWEVER MY VIN IS EXCLUDED. NOT HAPPY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11127873September 6, 2018
AIR BAGS, ELECTRONIC STABILITY CONTROL (ESC), STEERING
ALL LIGHTS CAME ON AT SAME TIME, NO NOTABLE REASON GIVEN FOR ISSUE. JUST TOLD COSTS ASSOCIATED AREN'T UNDER WARRANTY OR RECALLS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11124497September 5, 2018
AIR BAGS, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
CLOCK SPRING FAILURE, AIRBAGS OFF-LINE, HORN INOPERATIVE, STEERING WHEEL CONTROLS INOPERATIVE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11124627September 5, 2018
ENGINE, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2015 VOLKSWAGEN PASSAT. WHILE DRIVING 65 MPH ON DIFFERENT OCCASIONS, THE ENGINE TURNED OFF WHILE THE VEHICLE WAS STILL ENGAGED IN DRIVE. ALSO, THE ENGINE POWER CONTROL, BATTERY, AND CHECK ENGINE WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 81,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11124655September 5, 2018
ENGINE
WE TOOK THE CAR IN FOR MAINTENANCE TO THE DEALERSHIP A MONTH AGO. IT WAS A LITTLE LOUD WHICH WAS EVIDENT. THE DEALERS MECHANIC SAID THE CAR WAS FINE. A FEW WEEKS AGO THE CHECK ENGINE LIGHT CAME ON (STEADY NOT BLINKING). WE TOOK IT INTO THE DEALERSHIP AND FOUND OUT THAT THE TIMING TENSIONER (APPARENTLY A KNOWN VEHICLE ISSUE ACCORDING TO THE MECHANIC), AND THAT IT HAD DAMAGED THE ENGINE TO THE POINT IT NEEDED TO BE REPLACED. IT HAS A 1.8T, AND I AM CURIOUS EXACTLY HOW PREVALENT THIS PROBLEM IS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11124212September 4, 2018
ELECTRICAL SYSTEM, VISIBILITY/WIPER
AS I HAVE SEEN IN YOUR DATABASE MY PASSAT HAS MANY OF THE SAME PROBLEMS. MY SIDE MIRRORS SOMETIMES DO NOT UNFOLD OR FUNCTION AS EXPECTED. ( VW SAYS THERE IS NO FIX ) MY BACKUP CAMERA SOMETIMES DOESN'T WORK ( VW SAYS THERE IS NO FIX ) MY CAR STOPS FOR NO REASON THINKING THERE IS AN OBJECT IN FRONT OF IT. NOT ONLY ARE THESE PROBLEMS REAL THE CAR DID NOT REGISTER ANY FAULTS. THESE PROBLEMS HAPPENED ALL THE TIME YET INTERMITTENTLY. PLEASE NOTE THAT MY CAR WAS MADE IN THE USA. AND EXPORTED TO CANADA. I AM IN CANADA. DUE TO MY YOUTUBE VIDEOS I HAVE BEEN CONTACTED BY SEVERAL VW OWNERS MANY IN THE USA THAT HAVE HAD THE SAME PROBLEMS AND VW IS NOT DOING ANYTHING FOR US. I KNOW OF SOME THAT HAVE HAD THEIR CARS RETURNED VIA THE LEMON LAW. THESE PROBLEMS SHOULD NOT BE IGNORED ANY LONGER. HTTPS://WWW.YOUTUBE.COM/WATCH?V=PGMJC2QPNOO HTTPS://WWW.YOUTUBE.COM/WATCH?V=X5TLKDNA0XS HTTPS://WWW.YOUTUBE.COM/WATCH?V=MOMG3DENETG HTTPS://WWW.YOUTUBE.COM/WATCH?V=Z90TVWWSP9Y HTTPS://WWW.YOUTUBE.COM/WATCH?V=9YLKAM6GOZU HTTPS://WWW.YOUTUBE.COM/WATCH?V=R9J7H5AORJY HTTPS://WWW.YOUTUBE.COM/WATCH?V=I27A1WCGXNG HTTPS://WWW.YOUTUBE.COM/WATCH?V=BUHHB0G11_U ***THIS IS NOT A VIDEO I MADE BUT IT SHOWS A VW STOPPING FOR NO REASON WHICH IS HOW IT HAPPENED TO ME: VOLKSWAGEN FRONT ASSIST STOPS FOR NO REASON HTTPS://WWW.YOUTUBE.COM/WATCH?V=UK8GVO0LNMS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11124238September 4, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. WHEN THE VEHICLE WAS STARTED, THE AIR BAG WARNING INDICATOR FLASHED. LATER, WHILE DRIVING APPROXIMATELY 65 MPH, THE AIR BAG WARNING INDICATOR REMAINED PERMANENTLY ILLUMINATED, WHICH WAS A SAFETY CONCERN. THE VEHICLE WAS REPAIRED BY VOLKSWAGEN OF HARTFORD (133 LEIBERT ROAD, HARTFORD, CT 06120) PER NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS). THE VEHICLE WAS NOT TAKEN BACK TO THE DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND ISSUED CASE NUMBER: 181188699. THE APPROXIMATE FAILURE MILEAGE WAS 84,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11124168September 3, 2018
AIR BAGS, ELECTRICAL SYSTEM
WE TOOK OUR CAR IN FOR SERVICE ON 8/11/18 DUE TO THE AIR BAG LIGHT COMING ON AND STEERING WHEEL FUNCTIONS NO LONGER WORKING. THE DEALERSHIP CONFIRMED THE ISSUE WITH THE CLOCKSPRING AND STATED THAT BECAUSE OUR CAR WAS OUT OF WARRANTY THAT WE WOULD BE RESPONSIBLE FOR REPAIRS. WE STATED THAT THIS SEEMS LIKE AN ISSUE WITH DEFECTIVE EQUIPMENT SINCE THE CAR IS ONLY 5 YRS OLD AS WELL AS A SAFETY ISSUE WITH THE VEHICLE. WE ESCALATED THE ISSUE TO THE CORPORATE CUSTOMER SERVICE. THE REP STATED AGAIN THAT THEY WOULD NOT COVER THE REPAIRS BECAUSE THE CAR WAS PAST ITS WARRANTY. WE CONDUCTED OUR OWN RESEARCH ON RECALLS FOR THIS VEHICLE AS THERE HAS BEEN OTHERS (I.E. AIR BAG AND ADBLUE HEATER). WE LOCATED THE 2015 RECALL ON THE CLOCK SPRING AND DISCUSSED THIS WITH VW CUSTOMER SERVICE AS WELL. THEY REFUSED TO ACKNOWLEDGE OUR VEHICLE AS ONE OF THE ONES AFFECTED EVEN THOUGH WE ARE EXPERIENCING THE SAME ISSUES. WE ARE CONCERNED WITH THIS SAFETY ISSUE AS WE ARE NOT ABLE TO USE THE HORN, THE AIRBAG IS INOPERABLE AS WELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11124042September 2, 2018
AIR BAGS, ELECTRICAL SYSTEM
STEERING WHEEL BEGAN CLICKING WHEN BEING TURNED. AIR BAG LIGHT CAME ON. HORN AND STEERING WHEEL CONTROLS ARE NOT WORKING. APPEARS TO BE A FAILED CLOCK SPRING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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