Volkswagen Passat Complaints

7,897 consumer complaints on file.

#11142093October 23, 2018
AIR BAGS, STEERING, UNKNOWN OR OTHER
TOOK MY CAR IN BECAUSE I HAD NO HORN, NO AIR BAGS, AND THE STEERING WHEEL SOUNDED 'FUNNY'. I HAD A LITTLE OVER 39,000 WHEN THIS ALL HAPPENED. I WAS TOLD IT WAS THE CLOCK SPRING. APPARENTLY THERE WAS A RECALL FOR THIS FOR THE 2014 PASSATS, BUT MY VIN NUMBER WAS NOT INCLUDED. THEY CAN'T TELL ME WHY. CLEARLY, MY CAR WAS INCLUDED IN THE DEFECTIVE VEHICLES!! IT IS A VERY EXPENSIVE PART TO REPLACE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11142114October 23, 2018
SERVICE BRAKES
HELLO- PARKING BRAKE WILL NOT DISENGAGE, MAKING CAR UNDRIVEABLE. PARKING BRAKE ALSO TURNS ON ON ITS OWN WHEN THE CAR IS ON (STATIONARY ON MINE, IN MOTION ON OTHERS CARS) AND ALSO WHEN CAR IS OFF. MY CAR WAS ALSO PARKED AND THE BRAKE UNRELEASED AND THE CAR WENT BACKWARDS DOWN THE DRIVEWAY. MY 65 MOTHER WAS HOME ALONE AND RAN OUT AND STOPPED AND HELD THE CAR (AND PUSHED IT BACK UP DRIVEWAY) HERSELF. FORUMS HAVE STATED THIS IS A KNOWN ISSUE AND THE PARKING BRAKE TURNS ON WHEN DRIVING WHICH HAS RESULTED IN CRASHES/ ACCIDENTS AND INJURIES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11142266October 23, 2018
AIR BAGS
VEHICLE WAS SERVICED SEPTEMBER 2015 FOR RECALL REGARDING DEFECTIVE CLOCK SPRING/ POOR CLOCK SPRING DESIGN. IT APPEARS THAT THE VEHICLE HAD A CLOCK SPRING COVER INSTALLED TO PREVENT DAMAGE. IT APPEARS THE CLOCK SPRING IS NOW FAULTY. VW DEALERSHIP CONFIRMED OTHER VEHICLES THAT HAD SAID SERVICES DONE NOTICED THE CLOCK SPRING MAINTENANCE PERFORMED IMPROPERLY, LEADING TO FURTHER DAMAGE. DEFECTIVE CLOCK SPRING WAS CONFIRMED BY THE DEALERSHIP. IT HAS BEEN A WEEK AND VW KEEPS DRAGGING THEIR FEET ON GIVING US INFORMATION ON WHAT THEY'RE GOING TO DO. WE HAVE BEEN SEVERELY INCONVENIENCED DUE TO THE FACT WE ARE DOWN TO ONE CAR. IF WE CHOOSE TO FIX THE VEHICLE NOW, VW WILL REFUSE TO REIMBURSE US. WE HAVE TO LEAVE THE VEHICLE AT THE DEALER AND WAIT FOR THEM TO DECIDE WHAT TO DO BEFORE WE CAN DO ANYTHING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141682October 21, 2018
AIR BAGS, VEHICLE SPEED CONTROL, STEERING
CLOCK SPRING FAILURE. CLICKING IN STEERING WHEEL WHILE TURNING CAR, AIR BAG ERROR LIGHT CAME ON AND NONE OF THE CONTROLS ON THE STEERING WHEEL WORK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141418October 19, 2018
AIR BAGS:FRONTAL:DRIVER CLOCKSPRING/SPIRAL CASSETTE, ELECTRICAL SYSTEM:HORN, AIR BAGS
TL* THE CONTACT OWNS A 2015 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT THE AIR BAG INDICATOR ILLUMINATED AND REMAINED LIT. THE CONTACT ALSO STATED THAT THE HORN DID NOT WORK. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE DEALER WAS NOT CALLED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND REFERRED THE CONTACT TO NHTSA. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 94,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141359October 18, 2018
AIR BAGS, STEERING
IN MID-OCTOBER 2018, I BEGAN EXPERIENCING SOME ISSUES WITH THE STEERING WHEEL OF MY CAR. MY CONTROLS ON MY STEERING WHEEL WERE COMPLETE OFF AND THE HORN WAS NOT WORKING. THEN SUDDENLY, THE AIRBAG SYSTEM ICON CAME ON AND NONE OF MY STEERING WHEEL CONTROLS WORKED. I IMMEDIATELY CONTACTED MY LOCAL VOLKSWAGEN DEALER AND LET THEM KNOW THE ISSUE. THEY PERFORMED A DIAGNOSTIC TEST AND CONFIRMED THAT THE CAUSE OF THIS WAS DUE TO THE 'CLOCKSPRING' GIVING OUT AND THE AIRBAG RESISTANCE BEING TOO HIGH. GIVEN THAT THIS COULD NOT BE A PART OF NORMAL WEAR AND TEAR FOR A VEHICLE IN MY EYES, I DID SOME RESEARCH AND FOUND THAT THERE IS AN OPEN INVESTIGATION WITH VW FOR 2010-2014 AIR BAG CLOCK SPRING FAILURES DUE TO DEBRIS GETTING INTO THAT AREA. I NOTIFIED THE DEALER OF THIS INFORMATION AND THEY STATED THERE WAS NOTHING THEY COULD DO AND TO TAKE IT UP WITH VW CORPORATE. I HAD TO PAY OUT OF POCKET FOR SOMETHING THAT WASN'T MY DOING AND THIS IS UNACCEPTABLE. THEREFORE, I AM SUBMITTING THIS COMPLAINT FOR AN INVESTIGATION, RECOUPMENT, AND TIME SPENT TRYING TO FIGURE OUT WHAT WAS WRONG.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11140998October 17, 2018
FUEL/PROPULSION SYSTEM
I AM WRITING TO YOUR ORGANIZATION BECAUSE OF THE INJUSTICE I EXPERIENCED WITH A RECALL AT VOLKSWAGEN. A COUPLE OF YEARS AGO I HAD SOME ISSUES WITH MY PASSAT AND TOOK IT TO THE DEALER. DEALERS DOING WHAT DEALER'S GAUGED ME FOR WHATEVER THEY COULD. THIS YEAR, HOWEVER, VOLKSWAGEN CAME OUT WITH RECALL FOR THE PART WHICH I REPLACED TWO YEARS AGO. THEY PAID ME PARTIALLY FOR MY OUR OF POCKET EXPENSES BUT MY ARGUMENT TO THEM WAS THAT I WOULD NOT HAVE BEEN AT THE DEALER TO BE TAKEN ADVANTAGE OF IF NOT FOR THE RECALL. I INITIALLY REQUESTED THAT THEY REFUND FULL LABOR AND ONE OF THE PARTS. BUT COME TO THINK OF IT BOTH PARTS ARE RELATED TO THE FUEL SYSTEM AND NOW I WOULD LIKE A COMPLETE REFUND.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141059October 17, 2018
SERVICE BRAKES, VEHICLE SPEED CONTROL
AT SPEED OF 40-60 MPH, WITH THE ADAPTIVE CRUISE CONTROL ENGAGED, THE CAR WILL BRING THE CAR TO 5-10 MPH RAPIDLY, BY SLAMMING ON THE BRAKES WITH NO OTHER VEHICLE IN FRONT OF IT. THIS HAS OCCURRED MULTIPLE TIMES, AND HAS BEEN REPORTED, BUT NOT DUPLICATED AT THE DEALER. THE CAR HAS ALSO SLOWED ITSELF, UNDER THE ADAPTIVE CRUISE CONTROL, IN OTHER SITUATIONS WHERE THERE WAS NO VEHICLE IN FRONT OF IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141077October 17, 2018
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
I OWN A 2014 VW PASSAT. ALL OF THE FUNCTIONS ON MY THE STEERING WHEEL WHEN DEAD AND THE AIRBAG LIGHT CAME ON. THE VEHICLE WAS STATIONARY WHEN THE ISSUE WAS FIRST DISCOVERED. I HAD JUST STARTED THE CAR. AFTER BRINGING THE CAR TO A DEALERSHIP TO HAVE IT DIAGNOSED, IT WAS DIAGNOSED AS A FAULTY CLOCK SPRING. THE REPLACEMENT COST IS $637 AND THE CLOSEST DEALER IS 45 MILES AWAY. THIS IS A SAFETY HAZARD AS THE AIR BAG, HORN AND OTHER STEERING WHEEL FEATURES DO NOT WORK. AFTER RESEARCHING I'VE COME TO REALIZE THERE ARE THOUSANDS OF VEHICLES EFFECTED BY THIS AND NO RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11140332October 15, 2018
VEHICLE SPEED CONTROL
I WAS BACKING OUT OF A PARKING SPACE WITH THE CAR IN REVERSE. I LIFTED MY FOOT FROM THE BRAKE AND STARTED TO APPLY THE ACCELERATOR AT WHICH POINT THE VEHICLE ACCELERATED TO FULL SPEED AND HIT A STAIRCASE RAIL BEHIND ME. I THEN SLAMMED THE BRAKE AND PUT THE CAR INTO DRIVE TO AVOID REVERSING INTO ANYONE. I APPLIED THE ACCELERATOR AND ONCE AGAIN IT ACCELERATED FORWARD AT FULL SPEED, THIS TIME HITTING A CONCRETE COLUMN WHICH DISABLED THE VEHICLE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11140207October 14, 2018
AIR BAGS, ENGINE, SEATS
THE ISSUE IS IM HAVING THAT I HAVE AN AIRBAG WARNING ON FOR A SEAT THAT NO ONE HARDLY EVERS SITS IN. IM SINGLE SO 98% OF THE TIME IM ALONE IN MY VEHICLE SO WHY WOULD THE PASSENGER SEAT BEING DISPLAYING AN ISSUE. SO, ALSO AT 66, 250 IM EXPERIENCING AN ISSUE WITH NEEDING A WATERPUMP AND THERMOSTAT WHICH WILL COST 1100.00 THAT I DON'T HAVE. IM REVIEWING ALL THE ISSUES YOU ARE HAVING WITH THESE PARTS I DID HAVE MASTERTECH FOR WARRNATY SO NOW ITS RAN OUT AT 60,000 MILES. I FEEL THIS ISSUE YOU ARE HAVING WITH THIS VEHICLE NEEDS TO BE REPAIRED THROUGH VW. THESE ARE TOO SOON FOR THESE ISSUES TO BE OCCURING ON A VEHICLE. IM DISAPPOINTED BECAUSE I BABY MY CAR OVER BUMPS, RAILROAD CROSSINGS. I TREAT THIS VEHICLE LIKE A MERCEDES.SO, I WOULD LOVE TO HAVE FEEDBACK ON WHAT YOU CAN DO TO HELP ME IN THIS SITUATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11139979October 12, 2018
AIR BAGS
TAKATA RECALL. I TOOK MY VEHICLE INTO VW IN 3/2016 FOR THE RECALL. AT THAT TIME NONE OF THE CONTROLS ON MY STEERING WHEEL WERE WORKING AND THE AIR BAG WARNING LIGHT WAS ON. I WAS ADVISED THEY PUT A COVER OVER THE CLOCK SPRING AND ALSO REPLACED THE CLOCK SPRING. FAST FORWARD TO 2018 AND THERES AN ISSUE WITH THE CLOCK SPRING NEEDING TO BE REPLACED AGAIN. THE DRIVER AIRBAG WARNING LIGHT IS ON AGAON, STEERING WHEEL CONTROLS DONT WORKING AND TO ADD TO THAT NOW A CLICKING SOUND WHEN THE STEERING WHEEL IS TURNED. VVW SAYS IM OUTSIDE WARRANTY ON RECALLED PARTS AND I'M THE ONE THAT WILL BE OUT OF POCKET ON THE $700 REPAIR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11139407October 10, 2018
AIR BAGS, ELECTRICAL SYSTEM
RECALL PERFORMED REGARDING AIRBAG CLOCK SPRING WHICH INVOLVED INSTALLING A SHROUD OVER THE THE CLOCK SPRING AND LESS THEN 12 MONTHS LATER, THE AIRBAG CLOCK SPRING FAILED. VOLKSWAGEN IS REFUSING TO PAY FOR THE COST OF THE REPAIR BECAUSE THEY SAY THAT THEY HAVE ALREADY PERFORMED THE RECALL. THE FRONT DRIVERS SIDE AIRBAG, STEERING WHEEL CONTROLS AND HORN ARE NO LONGER WORKING IN THE VEHICLE. THERE IS ALSO AN AIRBAG LIGHT ILLUMINATED WITH A AIRBAG ERROR IN THE INFORMATIONAL DISPLAY. THIS IS A SAFETY CONCERN. THE VEHICLE WAS IN MOTION AND THE STEERING WHEEL WAS IN USE WHEN THE FAILURE OCCURRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11139461October 10, 2018
AIR BAGS
WE HAVE BEEN WAITING ON A LIST TO GET THE AIRBAG REPLACED. MY CAR WAS INVOLVED IN A REAR END COLLISION WITH AIR BAG DEPLOYMENT, AND CAR IS CONSIDERED A TOTAL LOSS AND LUCKY NO ONE WAS HURT. THE CAR SHOULD NOT HAVE BEEN DRIVEN UNTIL IT WAS FIXED BUT THAT IS NOT POSSIBLE, I THINK VW SHOULD HAVE AT LEAST OFFERED A RENTAL TILL IT WAS FIXED. NOW I HAVE A TOTALED CAR BECAUSE OF AIRBAG DEPLOYMENT. THE ROADS WERE WET AND PERSON IN FRONT OF HIM GOT CUTOFF AND SLAMMED ON MY BRAKES AND MY CAR REAR ENDED THAT CAR. THERE IS A POLICE REPORT AND INSURANCE CLAIMS. I CAN SEND PICTURES UPON REQUEST TO A EMAIL ADDRESS.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11139501October 10, 2018
FUEL/PROPULSION SYSTEM
ENGINE FAILURE DUE TO FUEL SYSTEM FAILURE. DURING DRIVING COMPLETE ENGINE SHUTDOWN. WILL NOT RESTART, VEHICLE TOWED TO DEALERSHIP. THIS HAPPENED A SECOND TIME WITHIN 2000 MILES. DEALER STATES CONTAMINATED FUEL BOTH INSTANCES. FUEL WAS PURCHASED AT TWO SEPARATE GAS STATIONS EACH TIME. COSTING 7000 DOLLARS IN REPAIRS FOR EACH INSTANCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11139216October 9, 2018
ELECTRICAL SYSTEM
DOOR LOCK ACTUATORS FAIL TO LOCK CAR DOORS. HAVE HAD TO REPLACE 3 DOOR LOCK ACTUATORS ON A 2012 VW PASSAT OVER APPROXIMATELY 4 YEARS. THERE IS NO OPTION TO LOCK THE DOOR WITH A KEY OR MANUALLY FROM WITHIN CAR. THE DOOR DOES NOT LOCK WHEN USING KEY FOB OR LOCK SWITCH. THE CAR ALARM DOES NOT GO OFF WHEN DOOR IS OPENED AFTER THE CAR HAS BEEN LOCKED WITH FOB. WHEN DRIVING THE CAR, AFTER EVERY STOP, THE DOORS TRY TO LOCK AGAIN WHEN CAR MOVES. SAFETY ISSUE THAT DOOR IS NOT LOCKED WHEN DRIVING AND ALSO SAFETY ISSUE CANNOT LOCK CAR TO KEEP PEOPLE AND PROPERTY SAFE FROM SOMEONE OUTSIDE..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11139261October 9, 2018
VEHICLE SPEED CONTROL
I WAS BRAKING MY CAR AS I WAS PULLING INTO A PARKING SPOT WHICH WAS PERPENDICULAR TO A DIVIDER STRIP (AN APPROXIMATELY 5-6 FOOT WIDE STRIP OF GRASS WITH 9-10 INCH CURBS ON EACH SIDE). SUDDENLY THE CAR SELF-ACCELERATED TO A FAST SPEED. THIS CAUSED THE CAR TO GO UP AND OVER THE DIVIDER STRIP, CROSS A TWO LANE ROAD AND HIT THE CURB ON THE FAR SIDE OF THIS ROAD. THIS WAS QUITE FRIGHTENING! FORTUNATELY, THERE WAS NO TRAFFIC AT THIS TIME ON THE ROAD ON THE OTHER SIDE OF THE DIVIDER STRIP BUT A SIGNIFICANT AMOUNT OF DAMAGE WAS DONE TO THE FRONT BUMPER AND UNDERSIDE OF THE CAR. WHILE THE CAR WAS IN THE SHOP FOR REPAIRS A BROKEN GAS PEDAL WAS DISCOVERED. THIS WAS THE CAUSE OF THE SELF-ACCELERATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11139057October 8, 2018
AIR BAGS, ELECTRICAL SYSTEM, STEERING
I RECEIVED A SAFETY RECAL 69L2 STATING THAT THE STEERING WHEEL CLOCK SPRING IN MY 2012 VOLKSWAGEN PASSAT COULD FAIL. THE CLOCK SPRING DID FAIL AND WAS REPAIRED IN 2015 UNDER THE SAFETY RECALL. ON OCT 5TH 2018 THE STEERING WHEEL CLOCK SPRING FAILED AGAIN AND VOLKSWAGEN REFUSED TO REPAIR IT UNDER THE 2015 RECALL. WITH A BROKEN CLOCK SPRING THE DRIVER AIR BAG IS DISABLED. THE HORN IS DISABLED AND ALL CONTROLS ON THE STEERING WHEEL ARE DISABLED. THE STEERING WHEEL CLOCK SPRING BROKE AS I WAS MAKING A NORMAL RIGHT HAND TURN INTO MY DRIVEWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11138916October 7, 2018
AIR BAGS, STEERING
CLOCK SPRING IN THE STEERING WHEEL BROKE AND THE CAR'S HORN, AIR BAG, AND BUTTONS ON STEERING WHEEL NO LONGER WORK BECAUSE OF THIS. MADE A CLICKING NOISE IN THE STEERING WHEEL ABOUT A WEEK BEFORE COMPLETELY BREAKING WHILE TRYING TO REVERSE IN PARKING LOT. VOLKSWAGEN DEALERSHIP CONFIRMED IT WAS CLOCK SPRING THAT WAS BROKEN AND IT WAS NOT COVERED IN THE PREVIOUS RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11138937October 7, 2018
AIR BAGS, STEERING
LAST MONTH, SEPTEMBER 2018, WHILE DRIVING MY CAR ON SURFACE STREETS, I STARTED TO HEAR A CRACKING NOISE COMING FROM MY STEERING WHEEL WHENEVER I TURNED THE WHEEL. MY AIRBAG LIGHT ALSO CAME ON. AS I CONTINUED TO DRIVE, I WAS WORRIED THAT MY STEERING WOULD FAIL FROM ALL THE NOISE I WAS HEARING FROM THE STEERING COLUMN. ONCE I GOT HOME, I RESEARCHED ONLINE WHAT THE PROBLEM MIGHT BE AND I ALSO VERIFIED WITH THE VW DEALERSHIP THAT IT WAS A BROKEN CLOCK SPRING COIL AND MY AIRBAG AND ALL ELECTRICAL COMPONENTS TO THE STEERING WHEEL FAILED AND I WAS DRIVING MY CAR WITHOUT THE MAIN SAFETY FEATURE WHICH IS THE AIRBAG. I WENT TO THE VENTURA VW DEALERSHIP ON SEPTEMBER 20,2018 TO HAVE THEM REPLACE THE CLOCK SPRING COIL. THEY KEPT MY CAR OVERNIGHT AND I HAD TO PAY FOR A RENTAL CAR FROM THEM. FROM MY UNDERSTANDING, VW KNEW THAT THE CLOCK SPRING COIL COULD BREAK AND THEREFORE THEY ISSUED THE VW RECALL # 15V483000 IN 8/14/2015, TO PLACE A PROTECTIVE COVER OVER THE STEERING WHEEL CLOCK SPRING. I HAD THIS RECALL ALREADY DONE TO MY CAR PRIOR TO THIS ISSUE HAPPENING. THEREFORE IT SEEMS THAT VW'S RECALL FIX DID NOT PREVENT THE CLOCK SPRING FROM BREAKING IN MY CAR. THE VENTURA VW DEALERSHIP SERVICE MANAGER ATTEMPTED TO HAVE VW REIMBURSE ME FOR THIS ISSUE BUT THEY WOULD NOT. IT SEEMS LIKE THIS SHOULD BE FIXED BY VW SINCE THEY KNEW THIS IS A PROBLEM AND ATTEMPTED TO FIX IT WITH A RECALL IN 2015 WHICH FAILED. MY CAR'S CLOCK SPRING BROKE DESPITE HAVING THE VW RECALL PROTECTIVE COVER IN PLACE AND IT WAS AN EXPENSIVE REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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