Volkswagen Passat Complaints

7,897 consumer complaints on file.

#11152368November 18, 2018
AIR BAGS, ELECTRICAL SYSTEM, STEERING
I WAS PARKED ON FLAT GROUND WHILE STARTING MY CAR THIS MORNING AND NOTICED THE AIR BAG LIGHT ON THE DASH BOARD STAYED LIGHT. THEN I NOTICED THE STEREO CONTROL ON THE STEERING WHEEL WAS NOT LIGHT AND DID NOT WORK. AT WORK I DID SOME RESEARCH AND FOUND THAT IT COULD BE THE CLOCK SPRING. WHEN I GOT HOME FROM WORK I TESTED MY HORN TO FIND THAT MY HORN DOES NOT WORK. MY VEHICLE HAS 47773 MILES AND I BOUGHT IT NEW. I'M ALMOST POSITIVE IT IS THE CLOCK SPRING AFTER ALL THE RESEARCH I HAVE DONE. I FEEL VW SHOULD EXTEND THE RECALL PAST 2014 BECAUSE IT SEEMS OBVIOUS THAT THE ISSUE CONTINUED INTO 2015 MODELS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11152234November 17, 2018
STEERING
MY CAR HAS LESS THAN 35000 MILES. THE STEERING WHEEL COLUMN LOCK IS DEFECTIVE HAS BEEN APPEARING ON MY INSTRUMENT PANEL. THIS DEFECTIVE PART WILL NOT ALLOW THE CAR TO START AT TIME. FURTHER INVESTIGATION REVEALED THAT IT COULD CAUSE THE CAR TO STALL WHILE IT IS BEING DRIVEN. A SEARCH OF THE INTERNET REVEALED THAT THIS IS A FREQUENT PROBLEM WITH THIS MAKE AND MODEL OF THE CAR. IT IS A SAFETY ISSUE WHICH IS NOT CAUSED BY NORMAL WEAR AND TEAR. VOLKSWAGEN REFUSES TO REPAIR THE VEHICLE AT NO CHARGE FOR A KNOWN SAFETY ISSUE. I WANT VOLKSWAGEN HELD RESPONSIBLE. IF THE VEHICLE STALLS WHILE IN MOTION, I WILL FILE A LAWSUIT. I WANT TO GIVE YOUR COMPANY THE OPPORTUNITY TO RESOLVE IT FIRST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11151687November 15, 2018
STEERING
MY CLOCK SPRING FAILED ON MY STEERING WHEEL AND HAD TO BE REPLACED FOR THE FIRST TIME. SYMPTOMS WERE: THE WHEEL LOCKED UP, A CRUNCHING SOUND WAS HEARD, AND IT WAS DIFFICULT TO TURN THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11151688November 15, 2018
SEATS
THE SEAT FRAME ON THE DRIVER'S SEAT FAILED IN MY CAR. THE STEEL HAD POOR WELD POINTS AND BROKE IN HALF. IT LOOKED LIKE CHEAP STEEL AND HAD IT HAPPENED IN A WRECK, IT WAS POSSIBLE THAT STEEL WOULD HAVE IMPALED THE DRIVER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11151404November 14, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V247000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THELEN AUDI VOLKSWAGEN MAZDA (1112 NORTH EUCLID AVENUE, BAY CITY, MICHIGAN 48706, (989) 684-2980) AND SUBURBAN CHRYSLER DODGE JEEP RAM OF TROY (1790 MAPLELAWN DRIVE, TROY, MICHIGAN 48084, (248) 585-8800) WERE MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. WHILE DRIVING VARIOUS SPEEDS, THE AIR BAG INDICATOR ILLUMINATED INTERMITTENTLY IN 2017 AND BECAME MORE PREVALENT OVER THE COURSE OF ONE YEAR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 135,000. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11151418November 14, 2018
ENGINE
2010 VOLKSWAGEN PASSAT WAGON. 88K MILES. CHECK ENGINE CAME ON AS I WAS DRIVING IT IN THE CITY. WITHIN ONE HOUR OF CHECK ENGINE LIGHT APPEARING I STOPPED THE CAR. WHEN I TRIED TO RESTART 30 MINUTES LATER IT REFUSED TO START. PROMPTLY HAD IT TOWED TO DEALER. VW DEALERSHIP MECHANIC SAYS: TIMING IN THE ENGINE SLIPPED DUE TO SLACK IN TIMING CHAIN. COMPRESSION MEASURED LOW TO NONE. INCORRECT TIMING HAS CAUSED DAMAGE TO VALVES AND CAMSHAFT. VEHICLE WILL NEED A CYLINDER HEAD, CAMSHAFT, TIMING CHAIN & TENSIONER TO START. THEY SAY THIS PORTION WILL COST ME $5,700 PLUS TAX. ALSO A POSSIBILITY IT WILL NEED AN ENGINE BLOCK IF THE CYLINDER WALL IS DAMAGED IN ADDITION. IN MY RESEARCH I'VE FOUND MANY VW OWNERS COMPLAINING OF THE SAME PROBLEM. IT IS OBVIOUSLY A MAJOR REOCCURRING PROBLEM THAT VW IS AWARE OF. I CANNOT AFFORD TO FIX THIS CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11151437November 14, 2018
AIR BAGS
TAKATA RECALL: I BROUGHT MY 2007 PASSAT TO KUHN VW IN TAMPA, FL. AT FIRST THEY REFUSED TO FIX THE RECALL, BECAUSE VW WAS COMING OUT WITH ANOTHER ONE IN A FEW MONTHS AND THEY WOULDNT RECEIVE PAYMENT FOR THE FIRST ONE. I CAME BACK 2 MONTHS LATER IN JULY 2018 AND HAD THE RECALL COMPLETED. I DECIDED TO DRIVE THE VEHICLE WHEN I RETURNED FROM WORK IN OCT 2018 AND THE HORN AND STEERING WHEEL BUTTONS NO LONGER WORK, THE VERY NEXT DAY, I GET A AIRBAG FAULT ON THE DASH. I'M NOT SURE, SINCE KUHN NEVER SAID, IF THE TWO WERE RELATED. THEY WANTED TO CHARGE ME $129 FOR A DIAGNOSTIC, WHICH I REFUSED AND COMPLAINED, THEN THEY DID IT FOR FREE AND STATED THAT ITS THE CLOCK-SPRING? I FIND IT IRONIC THAT THE CLOCK SPRING WOULD GO OUT AFTER INSTALLING THIS RECALL. READING SOME OF THE OTHER COMPLAINTS WHICH SOME HAVE STATED THE SAME PROBLEM. KUHN OFFERED TO REPLACE THE CLOCK SPRING FOR $400+, WHICH I CANT AFFORD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11151615November 14, 2018
UNKNOWN OR OTHER
SECONDARY AIR PRESSURE SENSOR FAILURE AFTER 37000 MILES,PART OF EMISSION AND NOT COVERED UNDER WARRANTY.VEHICLE WAS IN MOTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11151357November 13, 2018
STRUCTURE:BODY
I WENT TO OPEN MY DRIVER SIDE DOOR, AND IT WOULDN'T UNLOCK. I CLIMBED ACROSS FROM THE PASSENGER SIDE WHERE THE DOOR WOULD OPEN. WHEN I PULLED THE LEVER FROM THE INSIDE THE DOOR OPENED ON THE DRIVER SIDE. BUT NOW IT WOULDN'T LATCH TO FIRMLY CLOSE. IT WOULD JUST HIT AND POP OPEN A LITTLE BIT. I WENT TO BOMMARITO VOLKSWAGON IN ST. PETERS, MISSOURI AND THEY REFUSED SERVICE. THIS IS A SAFETY ISSUE NOT CAUSED BY USER ERROR. WARRANTY OR NOT, THIS SHOULD NOT HAPPEN TO A VEHICLE THAT IS ONLY 6 YEARS OLD. I DISCUSSED IT WITH THE DEALER, ABOUT PRICING AND THEY REFUSED SERVICE AND FORCED ME TO DRIVE OFF THEIR LOT WITH AN UNSAFE VEHICLE WHERE I HAD TO MANUALLY HOLD THE DOOR SHUT. I ALSO REQUESTED THE TAKATA AIRBAG BE REPLACED AND THEY FORCED ME TO LEAVE WITH THREAT OF CALLING THE POLICE FOR AN ISSUE THEY REFUSED TO FIX DESPITE NEVE RAISING MY VOICE AND JUST TRYING TO TO DISCUSS THE SITUATION WITH THE DEALER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11151122November 13, 2018
AIR BAGS, ELECTRONIC STABILITY CONTROL (ESC), STEERING
MY STEERING WHEEL WAS AFFECTED, NO HORN, LOSS OF AIR BAGS, LOCKED TRUNK. WAS DIAGNOSED WITH CLOCK SPRING PROBLEM (PREVIOUSLY REPORTED). THESE PROBLEMS SEEMED TO APPEAR RANDOMLY AND NOT ALL AT ONCE. IS UNDER YOUR FORCED RECALL, BUT WAS ALLOWED TO EXCLUDE CERTAIN VEHICLES??? HAD TO FIX IT FOR AROUND $500. NOT PREVIOUSLY REPORTED--ON THE WAY HOME--I NO LONGER HAD A CRUISE CONTROL. VW CHARGED ME $143.50 JUST TO DIAGNOSE IT AND TELL ME IT WOULD COST $720.97 TO REPLACE IT. I HAVE ALREADY REPLACED THE AIR BAG. ALSO,LAST YEAR MY CAR STARTED SPONTANEOUSLY LOCKING AND RELOCKTING MY CAR WHILE DRIVING.. I TOOK IT TO VW. THEY SAID IT NEEDED REPLACING (WITHOUT DIAGNOSIS). THEY COULDN'T WORK ME IN SO I LEFT. THE PROBLEM JUST DISAPPEARED ???
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11151024November 12, 2018
STEERING
THE CLOCK SPRING ON MY CAR'S STEERING HAS FAILED TWICE NOW IN A 4 YEAR PERIOD. VW REFUSES TO ACKNOWLEDGE IT'S A PROBLEM AND CLAIMS MY MODEL IS NOT IMPACTED BY OTHER RECALLS FOR THAT PART. THIS LAST TIME THE CLOCK SPRING FAILED, THE RIBBON CAME UNDONE AND PREVENTED ME FROM TURNING THE STEERING WHEELING, NEARLY CAUSING A WRECK. AFTER FORCEFULLY JERKING THE STEERING WHEEL, THE RIBBON CAME LOOSE AND I WAS ABLE TO TURN. THIS IS A SAFETY ISSUE SINCE THE LOSS OF STEERING CAN RESULT IN A WRECK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11151084November 12, 2018
ENGINE, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
I HAD THE RECALL FOR THE FUEL PUMP REPAIRED IN AUGUST 2018 BY THE WILMINGTON DEALERSHIP. I DON'T BELIEVE IT WAS EITHER DONE RIGHT OR HOWEVER THEY DID IT DID NOT FIX THE PROBLEM BECAUSE IN OCTOBER 2018 MY CAR IS HAVING THE RECALL PROBLEM STARTING AGAIN WHICH IS CAUSING GASOLINE TO RUN OUT IMMEDIATELY AND THIS TIME IT'S WORSE THAN BEFORE THE FUMES ARE NOW IN THE VEHICLE EVEN WHEN THE CAR ISN'T ON. I BELIEVE I SHOULD HAVE THIS RECALL ISSUE REPAIRED AGAIN BECAUSE IT SHOULD NOT HAVE ONLY LASTED 2 MONTHS AND NEEDING THE FUEL PUMP MODULE TO BE REPLACED/REPAIRED AGAIN BUT PROBLEM IS WORSE THE SECOND TIME AROUND. ACCELERATION AND STALLING IS BECOMING MORE OF AN ISSUE AGAIN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11150379November 9, 2018
AIR BAGS
TAKATA RECALL, VOLKSWAGEN WILL NOT FIX THE RECALLED INFLATOR ON MY 2013 PASSAT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11145080November 3, 2018
AIR BAGS, ELECTRICAL SYSTEM, STEERING
AIRBAG CLOCK SPRING FAILURE AFTER PREVIOUS RECALL WORK WAS PERFORMED. ENCOUNTERED STEERING WHEEL RESISTANCE TO CORNERING AND HEARD CRUNCHING NOISE AS AIRBAG LIGHT CAME ON. ALL STEERING WHEEL CONTROLS INCLUDING HORN WERE LOST. VOLKSWAGEN DEALER SERVICE STATED OVER PHONE THAT THIS WAS UNRELATED TO PREVIOUS RECALL AND WOULD NOT BE COVERED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11144847November 2, 2018
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
ACCESS START MODULE FAILED. CAR REFUSED TO DETECT KEY FOB AND DASHBOARD WAS OFF WHEN ENTERING VEHICLE. COULD NOT PRESS ON BRAKE TO PUSH START IGNITION. CAR BATTERY WAS AT FULL 12-12 VDC. CHECKED FUSES AND NOTHING WAS BLOWN. HAD VEHICLE TOWED TO DEALER TO CHECK UP. TECHNICIAN WAS ABLE TO RESET ACCESS START MODULE BY DISCONNECTING BATTERY FOR 15 MINUTES. DEALER REPLACED FUEL RELAY FUSE AND ACCESS START MODULE. VEHICLE WAS DOWN FOR 4 DAYS. NEW MODULE HAD TO BE RE-PROGRAMMED FOR AT LEAST A DAY AND NEEDED ALL KEY FOBS TO BE RE-PROGRAMMED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11144113October 30, 2018
AIR BAGS
TAKATA RECALL I RECENTLY PURCHASED THIS VEHICE. I BRING IN TO THE KING VW TO HAVE IT DONE. BUT IT HAS NOT BEEN CLEARED BY NHTSA OR VOLKSWAGEN OF AMERICA. I HAVE NOT RECEIVED ANY PAPERWORK ABOUT THIS. I KNOW THIS FROM CARFAX. THERE WAS NO COLLISION, FIRE OR SUCH, SPEED WAS 0 MPH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11143383October 27, 2018
VISIBILITY/WIPER
BOTH SIDE MIRRORS ARE AUTOMATIC. THE SIDE MIRRORS ARE SUPPOSED TO FOLD IN WHEN TURNING THE CAR OFF, AND FOLD OUT WHEN THE CAR IS ON. ONE OR BOTH OF THE MIRROS EITHER FAIL TO FOLD OUT WHEN THE CAR IS STARTED, OR FOLD IN UNEXPECTANTLY WHILE DRIVING. THIS CREATES A HIGHLY DANGEROUS LIFE AND SAFETY HAZARD WHEN IT HAPPENS. THE CAR HAS BEEN TO THE DEALERSHIP'S SHOP WHILE THE EVENT OCCURS, AND THE ISSUE DOES NOT RECORD AN ERROR CODE IN THE CAR'S SYSTEM. DUE TO THE LACK OF AN ERROR CODE, THE DEALERSHIP STATES THEY CANNOT FIX THE PROBLEM. THIS IS UNACCEPTABLE! I AM DRIVING A VEHICLE THAT IS DANGEROUS AND HAZARDOUS TO DRIVE AND VW IS IGNORING THE ISSUE BECAUSE IT IS NOT ISSUING AN ERROR CODE WHEN IT OCCURS. I HAVE PICTURES OF THIS OCCURRING ON MY CAR, I HAVE TAKEN THE CAR TO THE DEALERSHIP WHEN IT IS OCCURRING. AND YET, THERE HAS BEEN NO SATISFACTORY SOLUTION AND FIX OF THIS VERY DANGEROUS FLAW BECAUSE THERE IS NO ERROR CODE. THIS HAS HAPPENED NUMEROUS TIMES, AND I HAVE TAKEN IT TO THE DEALERSHIP NUMEROUS TIMES. THE LAST TIME THIS HAPPENED IS THE DATE I INSERTED INTO THIS FORM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11142991October 26, 2018
AIR BAGS, STEERING
TL* THE CONTACT OWNS A 2006 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED WHILE DRIVING. THE CONTACT WAS CONCERNED THAT THE AIR BAG MIGHT DEPLOY WHILE DRIVING. THE VEHICLE WAS TAKEN TO JOSEPH VOLKSWAGEN OF CINCINNATI (LOCATED AT 3813 MONTGOMERY RD, CINCINNATI, OH 45212, (513) 914-1785) WHERE IT WAS DIAGNOSED THAT THE CURTAIN AIR BAGS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED PER NHTSA CAMPAIGN NUMBER: 18V247000 (AIR BAGS). IN ADDITION, THE CONTACT STATED THAT THE STEERING WHEEL SEIZED WHEN ATTEMPTING TO DRIVE. THE VEHICLE WAS TOWED BACK TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED DUE TO THE REPAIR FEES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND PROVIDED CASE NUMBERS: 180151960, 181324957, AND 08125390. THE APPROXIMATE FAILURE MILEAGE WAS 200,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11142584October 25, 2018
AIR BAGS, STRUCTURE:BODY
WHILE SLIGHTLY TURNING THE STEERING WHEEL WHEN BACKING OUT OF A PARKING SPACE, AIR BAG LIGHT CAME. THERE IS NO COMMUNICATION FROM THE STEERING WHEEL CONTROLS LEAVING THE HORN IN-OPERATIONAL.GARVEY VOLKSWAGON ASSESSED VEHICLE AND CONCLUDED IT IS DUE TO THE CLOCK SPRING FAILING INTERNALLY. WHEN TEMPERATURE DROPS BELOW FREEZING, LOCKS WILL NOT UNLATCH. THE DOOR HANDLE WILL NOT MOVE AND THE DOORS CAN NOT BE OPENED UNTIL THE LATCHES UNFREEZE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11142434October 24, 2018
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN PASSAT. WHILE DRIVING 70 MPH, THE VEHICLE LOST POWER. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS ABLE TO COAST TO THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED TO VOLKSWAGEN OF ALAMO HEIGHTS (LOCATED AT 1402 NE LOOP 410 EXPRESSWAY, SAN ANTONIO, TX 78209, (210) 828-1201) WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: 180378267. THE APPROXIMATE FAILURE MILEAGE WAS 109,982. *TT CONSUMER STATED FUEL PUMP MODULE WAS IN A RECALL AND REPAIRED.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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