Volkswagen Passat Complaints

7,897 consumer complaints on file.

#11171540January 23, 2019
UNKNOWN OR OTHER
BLINDSPOT MONITORING SYSTEM ON LEFT SIDE OF CAR INTERMITTENT, CAPTURED INCIDENT ON VIDEO. WENT TO DEALER THREE TIMES FOR REPAIR, PROBLEM STILL PERSISTS. DEALER FALSIFIED REPAIR DOCUMENTATION ON ALL VISITS AND ADMITTED THE CAR WAS NOT TEST DRIVEN AS STATED ON THE INVOICE OF THE FIRST TWO VISITS. SENT DEMAND LETTER REQUESTING PERMANENT REPAIR TO VOLKSWAGEN, IT WAS RECEIVED ON 2JAN, RECEIVED NO REPLY. VOLKSWAGEN CORPORATE WILL NOT RETURN PHONE CALLS OR EMAILS. CAR IS UNSAFE TO DRIVE AND AFTER THIS SYSTEM ALMOST CAUSED A HIGH SPEED ACCIDENT ON 6JAN I REFUSE TO DRIVE IT. I HAVE ALL OF MY DOCUMENTATION AND COMMUNICATION WITH VOLKSWAGEN CORPORATE, IT IS WAY TOO MUCH TO ATTACH TO THIS COMPLAINT. THE DEALER, GULF COAST AUTO GROUP, FALSIFIED DOCUMENTS AND MADE NO EFFORT TO FIX A SAFETY RELATED SYSTEM AND VOLKSWAGEN CORPORATE HAS SENT ME PAPERWORK OFFERING TO BUY THE CAR BACK BUT WILL NOT RESPOND AFTER SENDING ME THE BUYBACK PAPERWORK. THIS 'BUYBACK' OF THE CAR IS AN ATTEMPT BY VOLKSWAGEN CORPORATE TO HIDE THE FACT THAT THEIR DEALER CONTINUALLY JEOPARDIZED MY SAFETY. AND AFTER SENDING THE BUYBACK PAPERWORK THEY WILL NOT RESPOND TO EMAILS AND PHONE CALLS. I HAVE BEEN WITHOUT MY CAR SINCE 6JAN, AND IT WILL NOT BE DRIVEN BY ME EVER AGAIN. I WOULD APPRECIATE IT IF SOMEONE WOULD CONTACT ME REGARDING THIS MATTER SO I CAN SEND ALL OF MY DETAILED DOCUMENTATION FOR YOUR REVIEW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171365January 22, 2019
UNKNOWN OR OTHER
DRIVERS SIDE DOOR WONT UNLATCH. DUE TO A BAD DESIGN, THE DRIVERS SIDE DOOR WILL NOT OPEN WHEN THAT TEMPERATURE IS BELOW FREEZING. VW HAS ACKNOWLEDGED THIS AS A PROBLEM, BUT WILL NOT RECALL. THIS IS A SAFETY ISSUE SINCE THE DRIVER CANNOT EXIT THE VEHICLE IN AN EMERGENCY. I CALLED THEM BUT THEIR STAND IS THAT THE CAR IS OUT OF WARRANTY SO TOO BAD. THE CONDITION ONLY EXISTS WHEN THE TEMPERATURE IS BELOW FREEZING. THE PROBLEM IS WELL KNOW BASED ON SOCIAL MEDIA POSTS. I THINK VW SHOULD TAKE SOME RESPONSIBILITY FOR THE DESIGN FLAW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171424January 22, 2019
VISIBILITY/WIPER
I WAS TRAVELING TO WORK ON INTERSTATE 85 (WHICH AS FOUR LANES) AND ALL OF A SUDDEN THERE WAS A GUN SHOT/EXPLOSION SOUND THAT RATTLED MY CAR. I FROZE AND CLOSED MY EYES (THANK GOD I WAS ON A STRAIGHT ROAD & DID NOT YANK MY STEERING WHEEL), WHEN I OPENED I WAS COVERED IN GLASS. FOR SOME REASON, MY SUN ROOF EXPLODED FOR NO APPARENT REASON. IT WAS NOT BELOW FREEZING OR EXTREME HEAT AND I HAD NOT BEEN UNDER AN OVERPASS. I HAD GLASS IN MY CLOTHES, MY MOUTH, MY HAIR, AND ALL IN MY CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171513January 22, 2019
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
TAKATA RECALL. 2017 HAD AIRBAG RECALL COMPLETED, NO ISSUES PRIOR TO RECALL. AFTER RECALL, HORN SOUNDS WHILE DRIVING AND WHILE VEHICLE IS RUNNING, AND CAN'T BE SHUT OFF. DEALERSHIP REFUSES TO FIX, IDENTIFIES AS NEW PROBLEM. CHANGED CLOCK SPRING TO FIX HORN ISSUE FOR $500, HORN NOW INTERMITTENTLY SOUNDS WHILE DRIVING, STEERING WHEEL CONTROLS, AND CRUISE CONTROLS NO LONGER WORK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171282January 21, 2019
AIR BAGS, STEERING, UNKNOWN OR OTHER
CLOCK SPRING IS NOT WORKING AFTER TAKATA RECALL IMPLEMENTED. NO CONTROLS ON STEERING WHEEL WORK. HORN DOES NOT WORK. AIRBAG WOULD LIKELY NOT INFLATE. AIRBAG LIGHT IS ON. THIS OCCURED WHILE THE CAR WAS NOT MOVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170598January 17, 2019
AIR BAGS, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
AIRBAG LIGHT ON, STEERING CONTROLS (ON STEERING WHEEL, RADIO, HORN) NO LONGER FUNCTIONING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170184January 15, 2019
SEAT BELTS
INERTIA REEL WILL NOT PAYOUT WEBBING. CAR WAS IN A SCHOOL PARKING LOT, CAR WAS LEVEL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11166220January 10, 2019
ENGINE
WHILE DRIVING MY VEHICLE IT STOPPED. THE VEHICLE WAS TAKEN TO A MECHANIC AND I WAS TOLD THAT MY TIMING CHAIN WAS BROKEN. I FOUND IT IRONIC THAT THERE WAS A RECALL ON OTHER MODELS BUT NOT MINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11166387January 10, 2019
UNKNOWN OR OTHER
THE DRIVER'S DOOR INTERMITTENTLY WILL NOT UNLOCK AND OPEN. THE DRIVER HAS TO ENTER THROUGH THE PASSENGER DOOR AND CLIMB ACROSS TO THE DRIVER'S SEAT. THIS PROBLEM BEGAN IN NOVEMBER 2018. I SCHEDULED A SERVICE APPOINTMENT AT HANOVER VOLKSWAGEN SERVICE DEPARTMENT (PA) ON 12/28/18. THE PROBLEM WAS DIAGNOSED AND SCANNED FINDING FAULT FOR IMPLAUSIBLE SIGNAL FROM LEFT FRONT DOOR LATCH. THE RECOMMENDATION IS TO REPLACE THE DOOR LATCH AND LATCH COVER. THE PART WAS NOT AVAILABLE SO I SCHEDULED SERVICE FOR 1/2/19. I WAS THEN NOTIFIED THE PART IS ON NATION BACK ORDER. THE DOOR HAS NOT UNLOCKED 3 DAYS SINCE 1/2/19. I FIND THIS A SAFETY ISSUE SINCE I CANNOT EXIT THE CAR EITHER THROUGH THE DRIVER'S DOOR WHEN IT DOES NOT UNLOCK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11165995January 9, 2019
ELECTRONIC STABILITY CONTROL (ESC), STEERING
THE STEERING WHEEL LOCK WAS DEFECTIVE ON MY 2009 VOLKSWAGEN PASSAT. THE VEHICLE HAD LESS THAN 35000 MILES ON IT. THIS IS A SAFETY ISSUE. THE STEERING WHEEL LOCKED UP ON SEVERAL DIFFERENT OCCASIONS WHILE I WAS TRYING TO TAKE THE VEHICLE OUT OF THE GARAGE. THE STEERING WHEEL LOCK ALSO CAUSED THE VEHICLE TO STALL. IN ADDITION, IT COULD CAUSE THE VEHICLE TO SHAKE WHILE IT IS BEING DRIVEN. VOLKSWAGEN USA ADMITTED THAT THIS PART IS AN ISSUE. THEY ISSUED SEVERAL TECHNICAL SERVICE BULLETINS ABOUT THE STEERING WHEEL COLUMN LOCK. SEVERAL OTHER MAKES AND MODELS OF VOLKSWAGENS WERE RECALLED AS A RESULT OF THIS ISSUE. I AM SEEKING JUDGEMENT FROM VOLKSWAGEN IN THE AMOUNT OF $588.91, WHICH IS THE COST OF REPAIR. VOLKSWAGEN REFUSES TO PAY FOR THE SAFETY ISSUE BECAUSE THE CAR ONLY HAD A 3 YR WARRANTY. I WILL NEVER PURCHASE ANOTHER VOLKSWAGEN EVER. THEY ARE NOT WILLING TO WORK WITH THE CONSUMER. THE VEHICLE HAS BEEN REPAIRED BY A VOLKSWAGEN DEALER ON 12/28/2018.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11166057January 9, 2019
STEERING
THE ELECTRICAL IN STERRING WHEEL IS COMPLETELY OUT. THE HORN AND BUTTONS ARE DEAD AND THE STEERING WHEEL MAKES A CLICKING NOISE WHEN IT TURNS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11165864January 8, 2019
SERVICE BRAKES
WHEN COMING OF THE FREEWAY TO AN EXIT TO THE RIGHT I WAS ALREADY SLOWING DOWN THERE WAS A VEHICLE PARKED IN FRONT OF ME ABOUT 1 CAR LENGTHS AWAY, IT WAS WAITING FOR A CHANCE TO MERGE OFF THE EXIT RAMP.I WAS ALREADY SLOWING DOWN AND I HAD THE BRAKES PRESSED, MY CAR WAS SLOWING DOWN BUT IT WASN'T STOPPING AND I PRESSED HARDER BUT IT DIDN'T STOP. THEN I HIT THE OTHER CAR MY VEHICLE STOPPED AFTER THE HIT BUT AS SOON AS THE OTHER VEHICLE MOVED FORWARD TO PULL TO SIDE MY CAR HIT IT AGAIN AND MY FOOT WAS STILL ON THE BRAKE, I PULLED MY E BRAKE AND MY CAR STOPPED. I REPORTED THE ISSUE TO MY INSURANCE COMPANY AND THE DEALERSHIP BECAUSE IT IS NOT NORMAL FOR A BRAND NEW CAR AFTER 6 MO THA OF PURCHASE TO DO THAT, ESPECIALLY SINCE IT HAD THE COLLISION BRAKING THING WERE THE CAR BRAKES FOR YOU IF YOU GET TOO CLOSE TO ANOTHER CAR. FIRST THE BODY WORK REPAIRS WERE DONE ON MY CAR THEN MY CAR WAS TOWED TO THE NEAREST DEALERSHIP WERE THEY SAID THEY WOULD TAKE MY CAR PART TO SEE WHAT THE ISSUE WAS AND I WOULD BE CALLED WHEN THEY FOUND OUT WHAT WAS WRONG, I WAS CALLED AND TOLD MY CAR IS FIXED NOW AND IT IS READY FOR PICK UP. I CALLED THE CUSTOMER SERVICE LINE WHICH THEN DIRECTED ME TO THE REGIONAL MANAGER WHO TOLD ME THE REASON MY CAR DIDN'T STOP IS BECAUSE I HAVE TWO FLOOR MATS AND ONE SLIPPED AND BLOCKED MY PEDAL, WHICH WAS CLEARLY NOT THE REASON. I WAS TIRED OF GETTING RIDICULOUS ANSWERS AND SURPRISING RIGHT AFTER ALL THIS HAPPENED MY ANTI COLLISION BRAKING SYSTEM STARTS WORKING BUT NOT DURING ANY COLLISIONS BUT JUST REGULAR DRIVING. I COMPLAINED ABOUT HAT AND MY BRAKES AGAIN JUST RECENTLY AND I WA STOLE THAT MY BRAKE PADS ARE WORN OUT AND ROTORS AS WELL AND MY TIRES. I BOUGHT THE CAR BRAND NEW 2017 AND IT ONLY HAS 28,000 MILES ON IT. I DON'T EVEN DRIVE IT CRAZY OR HARSH. I HAD TO GET MY BRAKE PADS REPLACED AND ROTORS.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11164171December 31, 2018
UNKNOWN OR OTHER
HEATER NOT BLOWING HOT AIR. THIS SEEMS TO BE A MAJOR PROBLEM AND VW EVEN RECOGNIZES THE ISSUE. THIS SHOULD BE A RECALL WARRANTY ITEM. HERE IS A LINK PROVIDED TO WHAT I HAVE FOUND. HTTPS://F01.JUSTANSWER.COM/KYLESKRAUTCAR/1C235176-E1B5-4388-847A-18433040B6B5_V801601.PDF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163278December 24, 2018
UNKNOWN OR OTHER
FRONT GRILL OF THE VEHICLE IS DENTED BUT NOT DAMAGED. CAR WORKS PERFECTLY FINE. JUST NEEDS SLIGHT BODY WORK, BUT OTHER THAN THAT, VEHICLE IS OPERATIVE. IT WAS ON HIGHWAY 91 W NEAR IMPERIAL EXIT AND TRAFFIC WAS STOP AND GO. AS TRAFFIC WAS PICKING BACK UP, VEHICLE IN FRONT OF ME CONTINUED TO PRESS FORWARD AND BY THE TIME I HIT MY BREAKS, I SLIGHTLY HIT THE BACK OF THEIR BUMPER AND DENTED MY GRILL.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11162787December 20, 2018
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, ENGINE
MY 2013 VW PASSAT 3.6 SEL LACKS A ELEC STABILITY CONTROL SWITCH ON THE VEHICLE. AS A RESULT, THE TRACTION IS TERRIBLE ON THIS VEHICLE IN RAIN, SNOW, AND SLEET. THE ENGINE HAS A KNOCKING NOISE, EVEN THOUGH I SERVICE THE VEHICLE AT VW EVERY 10,000 MILES AS REQUIRED IN THE OWNER'S MANUAL. THIS VEHICLE HAS MAJOR ELECTRICAL PROBLEMS, SUCH AS THE SEAT BELT LIGHT ILLUMINATING, AND I LOSE TENSION IN MY DRIVER SEAT BELT. THAT IS A HUGE SAFETY FLAW FOR THIS $40,000 VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11162788December 20, 2018
STRUCTURE:BODY, SEAT BELTS, EXTERIOR LIGHTING
MY 2013 VW PASSAT 3.6 SEL HAS MAJOR PROBLEMS WITH THE LIGHTING, SEAT BELTS, AND BODY. THE FOG LIGHTS, AND FRONT MARKER LIGHTS KEEP BLOWING OUT ON THE VEHICLE. THE SEAT BELTS LOSE TENSION WHILE DRIVING, AND THERE IS BODY ROLL ON THE VEHICLE DUE TO SUBSTANDARD BODY CONSTRUCTION. MY 2005 VW PASSAT V6 4MOTION HAD A MUCH SAFER, HIGHER QUALITY BODY CONSTRUCTION THAN MY 2013 VW PASSAT 3.6 SEL. IT'S QUITE OBVIOUS THE EXECUTIVES AT VOLKSWAGEN OF AMERICA, AND VOLKSWAGEN AG IN WOLFSBURG, GERMANY AREN'T INTERESTED IN BUILDING SAFE, QUALITY VW PASSAT'S. THEY ARE ONLY INTERESTED IN SACRIFICING QUALITY, AND SAFETY TO SAVE A DOLLAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11162789December 20, 2018
SERVICE BRAKES
THE BRAKE PADS AND ROTORS (FRONT AND REAR) ON MY 2013 VW PASSAT 3.6 SEL ARE RUSTING, AND MAKE A GRINDING NOISE WHEN I COME TO A STOP. VW SERVICE DEPARTMENT VERIFIED THAT I HAVE PLENTY OF PADS AND ROTORS ON MY BRAKES. THIS IS UNACCEPTABLE, AND FURTHER CONFIRMS A LACK OF BUILD QUALITY FOR PADS AND ROTORS THAT COST $1,100 TO REPLACE. IT'S QUITE OBVIOUS THE BOARD OF DIRECTORS, AND EXECUTIVE TEAM AT VOLKSWAGEN AREN'T INTERESTED IN QUALITY OR SAFETY. THEY ARE ONLY INTERESTED IN SACRIFICING QUALITY AND SAFETY TO SAVE A DOLLAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11162815December 20, 2018
ENGINE, EXTERIOR LIGHTING
VOLKSWAGEN OF AMERICA ENGINEERED LESS-THAN-SAFE HEADLAMPS ON MY 2013 VW PASSAT 3.6 SEL. MY HEADLAMPS ARE SUBSTANDARD, AND DO NOT SHINE BRIGHT A NIGHT AS THE XENON HEADLAMPS ON THE COMPETITORS OF VOLKSWAGEN. FOR A $40,000 VEHICLE, IT'S AN EXPECTATION TO HAVE XENON HEADLAMPS, WHICH ARE MUCH SAFER THAN THE EXISTING HEADLAMPS ON THE VW PASSAT. VOLKSWAGEN HAS BEEN INSTALLING 280 HP V6 ENGINES IN ITS PASSAT SINCE THE 2006 MODEL WHILE THEIR COMPETITORS HAVE BEEN INSTALLING 330HP AND UP IN THEIR V6 MODELS. THE VW PASSAT SHOULD HAVE AT LEAST 350HP/380 TORQUE WITH ALL WHEEL DRIVE, WITH A LONGITUDINAL ENGINE. IT'S QUITE OBVIOUS THAT THE EXECUTIVES AT VOLKSWAGEN OF AMERICA, AND VOLKSWAGEN AG ARE INTERESTED IN SACRIFICING QUALITY AND SAFETY TO SAVE A DOLLAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11162806December 20, 2018
ENGINE, POWER TRAIN, SUSPENSION
MY 2013 VW PASSAT 3.6 SEL MAJOR ISSUES WITH THE TRANSMISSION, BURNING EXCESSIVE ENGINE OIL, AND SUBSTANDARD SUSPENSION. THE TRANSMISSION SLIPS IN 3RD GEAR, AND STRUGGLES TO SEARCH FOR A GEAR. VW ENGINEERED MY PASSAT FOR CASTROL OIL 5W40 SYNTHETIC OIL, 6-7 QUARTS EVERY OIL CHANGE (EVERY 10,000 MILES). I HAVE TO ADD 3 QUARTS OF OIL EVERY 4,000 MILES. THIS IS A CLEAR INDICATION THE OIL WEIGHT IS INSUFFICIENT FOR THIS VEHICLE, ENGINEERING ISSUES WITH THE OIL PUMP, AND/OR VALVE SEALS. THE PASSAT DOES NOT HANDLE WELL, AND FEELS UNSAFE IN RAIN, SNOW, AND SLEET, BECAUSE THERE IS NO TRACTION CONTROL BUTTON ON THE INSTRUMENT PANEL. IT'S QUITE OBVIOUS THAT THE EXECUTIVES AT VOLKSWAGEN AG ARE NOT INTERESTED IN SAFETY AND QUALITY. THEY ARE ONLY INTERESTED IN SACRIFICING A DOLLAR FOR SAFETY AND QUALITY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11162478December 19, 2018
AIR BAGS:FRONTAL:DRIVER CLOCKSPRING/SPIRAL CASSETTE
TL* THE CONTACT OWNS A 2012 VOLKSWAGEN PASSAT. THE CONTACT TOOK THE VEHICLE TO LAKELAND VOLKSWAGEN (LOCATED AT 209 S LAKE PARKER AVE, LAKELAND, FL 33801, (863) 804-6160) TO BE REPAIRED PER NHTSA CAMPAIGN NUMBER: 15V483000 (AIR BAGS). AFTER THE REPAIR, THE AIR BAG WARNING INDICATOR REMAINED ILLUMINATED, THE HORN WAS INOPERABLE, AND THE STEERING WHEEL CONTROLS WERE INOPERABLE. THE DEALER STATED THAT THE FAILURE COULD BE DUE TO THE CLOCKSPRING. THE MANUFACTURER WAS NOT NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Volkswagen Passat