Volkswagen Passat Complaints

7,897 consumer complaints on file.

#11184891March 7, 2019
AIR BAGS, STEERING
TL* THE CONTACT OWNS A 2012 VOLKSWAGEN PASSAT. WHILE DRIVING AT AN UNKNOWN SPEED, THE STEERING LOST POWER AND THE AIR BAG INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO O'STEEN VOLKSWAGEN (904-322-5100, LOCATED AT 11401 PHILIPS HWY, JACKSONVILLE, FL 32256) WHERE THE CLOCKSPRING WAS REPLACED. THE FAILURE RECURRED AND THE SAME DEALER REPLACED THE CLOCKSPRING AGAIN. THE FAILURE RECURRED AND THE SAME PART WAS REPLACED FOR A THIRD TIME. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE CONTACT WAS NOT SURE IF THE FAILURE WAS REMEDIED. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11184489March 6, 2019
STEERING
ISSUE WITH THE LANE ASSIST FEATURE. SEEMS LIKE IT IS TO SENSITIVE. ON 3/3/19 I WAS DRIVING ON THE HIGHWAY GOING ABOUT 65 MPH ON A SLIGHT CURVED ROAD AND THE WITH CLEAR MARKINGS. THE SYSTEM SEEMS TO HAVE PICKED UP ON SOME TIRE MARKS AND SWERVED TOWARDS THE CENTER MEDIUM WHICH EASILY COULD HAVE CAUSED AN ACCIDENT. I MANAGED TO REGAIN CONTROL AND TURNED THE LANE ASSIST OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11184655March 6, 2019
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, EXTERIOR LIGHTING
HAD TO REPLACE THE COMFORT CONTROL MODULE ALONG WITH UNTOLD AMOUNT OF WIRES DUE TO WATER DAMAGE. AFTER BEING PARKED AND TURNED OFF THE WINDOWS ROLL. DOWN THE ALARM IS DISABLED, THE DOORS UNLOCK. WHILE DRIVING LIGHTS GO. ON AND OFF DOORS LOCK AND UNLOCK EMERGENCY FLASHERS GO OFF AND ALARM WILL GO OFF. CAN'T UNLOCK CAR WITHOUT SETTING ALARM OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11184328March 5, 2019
UNKNOWN OR OTHER
FRONT DRIVER SIDE DOOR WILL NOT OPEN NOR WILL IT UNLOCK. LATELY, (DECEMBER 2018), I CANNOT OPEN THE DOOR IN THE MORNING. SOMETIMES COLD DRY MORNINGS, OTHER MORNINGS MIST THAT HAS FROZEN, OTHER MORNINGS JUST COLD. I HAVE TO GO THROUGH THE PASSENGER SIDE DOOR AND WORK MY WAY OVER TO DRIVERS SEAT. TAKES UP TO 20 MINUTES FOR THE DOOR TO OPEN. I FOUND IT EASIER IF I HAVE DEFROST ON HIGH HEAT WITH VENT POINTED TO DOOR. I FIND THIS A DANGEROUS SITUATION AS I DRIVE TO WORK KNOWING SOMETHING COULD HAPPEN AND I COULD NOT GET OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11184477March 5, 2019
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, EXTERIOR LIGHTING
THE HEADLIGHTS GO VERY DIM 2 SECONDS AFTER THEY ARE TURNED ON. IT'S VERY DANGEROUS BECAUSE YOU CANT SEE ANYTHING MORE THAN 3 INCHES IN FRONT OF YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11183735March 3, 2019
FUEL/PROPULSION SYSTEM
02/03 CAR STALL DUE TO DEFECTIVE FUEL PUMP MODULE 02/04 CAR SENT TO DEALERSHIP TO PERFORM RECALL - DEALERSIP ADVISOR CONFIRM RECALL HAS BEEN DONE 02/05 CAR STALLS AGAIN - ADVISOR CONFIRM FUEL PUMP MODULE IS NEW AND HAS BEEN REPLACED - CAR SENT BACK TO DEALERSHIP UPON REQUEST OF ADVISOR FOR FURTHER INVESTIGATIONS 02/06 ADVISOR STATES THANK FUEL PUMP ASSEMBLY NEEDS TO BE CHANGED - COST FOR REPAIRS IS $1120 + TAX - REPAIR IS DECLINED - CAR IS PICKED UP AND BROUGHT BACK HOME 02/07 PURCHASE NEW THANK FUEL PUMP ASSEMBLY 02/13 NEW THANK FUEL PUMP ASSEMBLY DELIVERED TO MY HOME 02/14 CAR IS SENT TO REPAIR SHOP WHY GO TO THE DEALER FOR EVALUATION - NEW THANK FUEL PUMP ASSEMBLY IS INSTALLED - REPAIR SHOP CONFIRMS FUEL PUMP MODULE HAS NEVER BEEN REPLACED - DEALERSHIP PROVIDE APPARENTLY NEW FUEL PUMP MODULE TO REPAIR SHOP GO TO THE DEALER - REPAIR SHOP INSTALL NEW FUEL PUMP MODULE AS RECOMMENDED PER RECALL - CAR IS PICKED UP AT THE DEALERSHIP 02/24 CAR NOT ABLE TO START DUE TO DRAINED BATTERY, FAULTY FUEL PUMP MODULE 02/25 COMPLAIN IS SENT BY EMAIL TO DEALERSHIP SHOP FOREMAN FRANK MARCELLO - NO FOLLOW UP 03/01 CAR NOT STARTING DUE TO DRAINED BATTERY - CALL SHOP FOREMAN AND LEFT MESSAGE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11183696March 2, 2019
AIR BAGS
AIRBAG LIGHT REMAINS ON. TOOK VEHICLE TO DEALERSHIP OWINGS MILLS HERITAGE VW AND WAS INFORMED THAT DRIVER'S SIDE "CURTAIN " AIR BAG IS WHAT IS CAUSING IT. CONCERNS AS TO WHETHER IT IS DEFECTIVE AND IF IT WILL PROVIDE PROTECTION IF THERE'S AN ACCIDENT. I WOULD THINK THAT THIS IS A MANUFACTURING ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11183061February 28, 2019
POWER TRAIN
MISSES SHIFTING FROM 1ST TO SECOND SPEED AND 2ND TO 3RD. ROUGH SHIFTS. DIFFICULTY TO ENGAGE IN THE NEXT SPEED CAUSING THE VEHICLE TO LOSE PROPULSION. MALFUNCTION OBSERVED WHEN IN MOTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11182696February 27, 2019
AIR BAGS, SERVICE BRAKES, VEHICLE SPEED CONTROL
LOSS OF AIRBAGS, POWER BRAKES, POWER STEERING, TRANSMISSION SHIFTING FUNCTIONS, ENGINE HESITATION. INDICATOR LIGHTS ON DASH FLASH OR STAY ON STEADY INCLUDE: COIL, STEERING WHEEL, AIR BAG, ABS, IMAGE OF CAR SKIDDING, BRAKES, AND TIRE INFLATION. THE SPEEDOMETER DOES NOT WORK AND THE FUEL GAUGE JUST KEEPS SWEEPING. THE REV LIMITER DOES NOT WORK EITHER. THE AUTO START FEATURE IS NON FUNCTIONAL AND THE PUSH BUTTON TO STOP THE MOTOR FROM RUNNING MUST BE PRESSED TWICE INSTEAD OF ONCE. CAR HAD THIS DISCREPANCY ON 30 JAN 2019, 06 FEB 2019, AND NOW 27 FEB 2019. THE DEALERS KEEP WORKING ON A GROUNDING NUT BUT THE PROBLEM KEEPS PERSISTING. PROBLEM HAS ALWAYS ACCURSED IMMEDIATELY AFTER STARTING THE CAR, NOT WHILE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11182750February 27, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2014 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT TRANSMISSION FLUID WAS LEAKING FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE CONTACT WAS INFORMED THAT THE TRANSMISSION COOLER O-RING WAS LEAKING AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 63,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11182819February 27, 2019
AIR BAGS, UNKNOWN OR OTHER
TAKATA RECALL I LOOKED UP VEHICLES VIN AN NOTICED 6 RECALLS ON IT I HAD GOT THE ISSUE FIXED AND I NOTICED MY SENSOR IN MY TIRE WAS BLINKING I TOOK IT BACK TO THE DEALERSHIP GUY WORKING TOLD ME ONLY A SENSOR I NEED TO PAY FOR WHICH I HAVE ALREADY LOOKED UP AN SEEN THAT IT WAS A RECALL ON THE TIRE SENSOR ON THE 24 OF FEBRUARY I'M RIDING DOWN PATTON ST IN GREENSBORO NC I NOTICED MY AIRBAG LIGHT WAS BLINKING STEERING WHEEL STARTED TO SHAKE RATTLED ME I PULLED OVER AND AIRBAGS DEPLOYED I BEGAN TO GET IN THE CAR I'M NOT SURE WHY THE AIRBAGS CAME OUT I HAD TO GO TO THE HOSPITAL DUE TO THE AIRBAGS HITTN ME IN THE FACE I HAVE REACHED OUT TO THE DEALERSHIP SPOKE WITH SUPERVISOR EBBIE ALSO DISRESPECTFUL I'M ONLY WANTING MY CAR FIXED BECAUSE OF AN ISSUE THAT WAS RECALLED ON VOLKSWAGEN VEHICLES
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11182226February 25, 2019
AIR BAGS, SERVICE BRAKES, POWER TRAIN
THERE WAS A VALVE BODY RECALL FOR ROUGH SHIFTS. I HAD NOTICED THESE A COUPLE OF TIMES. ALSO THE VACUUM PUMP, AIRBAGS ECTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11182073February 23, 2019
ENGINE
OIL CONSUMPTION. THE CAR NOW HAS ABOUT 122,000 MILES IN IT BUT AT ABOUT 1000,000 MILES THE CAR WAS DOWN 1& 1/2 QUARTS OF OIL WITHIN 5000 MILES SINCE THEN IT HAS GOTTEN WORSE. IAN NOW ADDING A QUART OF OIL AT 3,000 MILES AND THE OIL LIGHT IS COMING ON. I HAVE ONLY EVER BROUGHT THE CAR TO VW FOR ALL SERVICE INCLUDING OIL CHANGES ON REGULAR SCHEDULE ACCORDING TO DEALER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11182036February 22, 2019
ENGINE
TL* THE CONTACT OWNS A 2006 VOLKSWAGEN PASSAT. WHILE DRIVING LOW SPEEDS, THE VEHICLE OVERHEATED AND THE ENGINE STALLED INTERMITTENTLY. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AND THE COOLANT WARNING INDICATOR ILLUMINATED. THE WATER PUMP AND THERMOSTAT WERE REPAIRED BY AN INDEPENDENT MECHANIC. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE DEALER WAS NOT NOTIFIED. THE VIN AND FAILURE MILEAGE WERE UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11181648February 21, 2019
STEERING
SINCE I BOUGHT MY CAR WITH 75000 MI ON IT 3 YEARS AGO, WHEN I PUT THE KEY IN THE IGNITION AND START IT THE CAR SHUTS DOWN AND TELLS ME STEERING CONTROL LOCK MALFUNCTION. SOMEONE HAD TOLD ME TO CHANGE THE BATTERY, I DID SO AND THE PROBLEM STILL PERSISTS. IT IS DUE TO A FAULTY IMMOBILIZER KEY. SOMETIMES THE CAR WON'T EVEN START, AND SOMETIMES IT DIRECTS ME TO TAKE IT TO THE WORKSHOP. I HAVE SPOKEN TO VOLKSWAGEN A NUMBER OF TIMES ABOUT THIS ISSUE, BECAUSE IT WAS A RECALL FOR THE 2008 MODEL OF MY CAR, BUT THEY INSIST THAT 2009 DIDN'T HAVE THE PROBLEM. I KNOW FROM SPEAKING WITH OTHERS THAT HAVE THE SAME YEAR MAKE AND MODEL THAT I AM NOT EXPERIENCING AN ISOLATED INCIDENT. JUST AS A NUMBER OF OTHER PROBLEMS VW NEEDS TO OWN UP TO IT'S MISTAKES AND OFFER A RESOLUTION TO THIS PROBLEM. EVEN IF IT IS CHANGING THE IGNITION SYSTEM TO A REGULAR TURN STYLE KEY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11181674February 21, 2019
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT THE DEFROST SYSTEM WAS INOPERABLE. THE CONTACT ALSO MENTIONED THAT THE HEAT WAS NOT WORKING INSIDE THE VEHICLE. THE VEHICLE WAS TAKEN TO BRUNSWICK AUTO MART (3031 CENTER RD, BRUNSWICK, OH 44212, (877) 815-7437) WHERE THE HEATER CORE WAS REPLACED THREE TIMES, BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11180612February 17, 2019
UNKNOWN OR OTHER
REAR BACKUP CAMERA IS USELESS WHEN IT'S RAINING, CAN'T SEE ANYTHING DUE TO THE WATER THAT COLLECTS ON THE REAR CAMERA. CAR IS NOT IN MOTION, IN A PARKING LOT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11180474February 16, 2019
AIR BAGS, FUEL/PROPULSION SYSTEM, WHEELS
HELLO NHTSA I HAVE A 2008 VOLKSWAGEN PASSAT THAT WAS RECALLED ABOUT AN AIRBAG THIS TO ME WAS UNSAFE I TRIED TO GET IT FIXED A SOON AS POSSIBLE,GETTING TO THE VOLKSWAGEN DEALERSHIP I LEAVE MY PASSAT TO THEM TO FIX IT LIKE THE LETTER I RECEIVED IN THE MAIL SAID I WOULD PAY ANYTHING OUT OF POCKET, I GET MY CAR IN LESS THAN AN OUR SUPPOSEDLY FIXED MY AIR BAG BUT BIT ONLY DID THEY CHANGE MY AIR BAG BUT THEY TAMPERED WITH A FEW OTHER THINGS ONE OF THEM BEING THE FUEL PUMP CONTROL MODUEL BECAUSE ACCORDING TO THEM THE CARS PARTS WHERE ALL RECALLED,NOW I'M GETTING TO MY COMPLAIN I TOOK MY CAR IN IN GOOD CONDITION NOW MY CAR TURNS OFF AT RANDOM TIME BEING IN THE STREET OR IN THE FREEWAY DRIVING WHEN I FILL IT UP WITH GAS I HAVE TO STRIP ON MY ENGINE FOR IT TO TURN ON OR IT WON'T START,ALSO THE CAR KEEPS MARKING TIRE PRESSURE EVERY DAY I USED THIS CAR BEFORE I TOOK IT INTO VOLKSWAGEN , MY CAR WAS NOT LIKE THIS I GAVE THEM A CALL TO MAKE AN APPOINTMENT BUT I DON'T REALLY TRUST THE PEOPLE WHO I BELIEVE MESSED UP MY VEHICLE IT IS IN THE BAKC NOW SITTING U CAN CONTACT ME AT (XXXX) MY NAME IS (XXXX) THANSK YOU FOR YOUR TIME PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11180326February 15, 2019
AIR BAGS
TAKATA RECALL: I WANT TO VOICE MY CONCERN OVER THE POLICY OF VOLKSWAGEN NOT TO ISSUE LOANER VEHICLES TO OWNERS WITH THE TAKATA DRIVER SIDE AIR BAGS. AFTER SEVERAL PHONE CONVERSATIONS WITH A REPRESENTATIVE OF THEIR CASE MANAGEMENT TEAM (RCM), THEIR CONCLUSION IS THAT IT NOT A SAFETY ISSUE GRANTING THE NEED FOR THEM TO ISSUE A LOANER VEHICLE. I DISAGREE TO THE POINT THAT WE ARE CURRENTLY NOT DRIVING VEHICLE BECAUSE WE DO NOT FEEL SAFE. AND TO MAKE MATTERS WORSE, THEY COULD NOT TELL ME WHEN PARTS ARE GOING TO BE AVAILABLE TO FIX IT. I KNOW SEVERAL CAR MANUFACTURES HAVE LOANER PROGRAMS FOR THEIR CUSTOMERS WITH THIS ISSUE. I THINK THE NHTSA SHOULD HAVE A POLICY THAT ALL CAR MANUFACTURES SHOULD HAVE TO ISSUE LOANER VEHICLES TO THEIR CUSTOMERS WITH THIS ISSUE. TO BE CLEAR, WE HAVE NOT HAD AN AIR BAG DEPLOYMENT WITH OUR VEHICLE, I JUST WANTED THE NHTSA TO BE AWARE OF WHAT CAR MANUFACTURES ARE TELLING THEIR CUSTOMERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11180057February 14, 2019
VISIBILITY/WIPER
MY CONCERN FIRST OCCURRED IN NOVEMBER OF 2014, WHERE THE HEATER BLOWER MOTOR STOPPED WORKING CAUSING THE WINDOW TO BE COVERED WITH MOISTURE AND VISION OBSCURED. WHEN I BROUGHT TO VW DEALER THE BLOWER HAD STARTED AGAIN AND I WAS TOLD THEY COULD DO NOTHING AS IT WAS NOW OPERATING AS INTENDED. I HAVE SINCE LEARNED THAT IN 2015 TECH TIP WAS ISSUED CONCERNING SNOW OR MOISTURE ENTERING THE BLOWER COMPARTMENT WAS FOUND TO BE IMPAIRING THE BLOWER MOTOR. THEY ISSUED A REPAIR KIT DESIGNED TO SECURE FUTURE SNOW FROM ENTERING THIS AREA. FAST FORWARD TO FEBRUARY 2019, WHEN MY BLOWER AGAIN STOPPED WORKING. I HAD MY VEHICLE TOWED TO MY VW DEALERSHIP FOR REPAIR, HOPING IT WOULD BE COVERED UNDER THE EXTENDED WARRANTY I PURCHASED WHEN I BOUGHT THIS VEHICLE. I HAVE SINCE LEARNED THIS IS NOT COVERED BY WARRANTY AS IT IS A DESIGN FLAW AND NOT A PART FAILURE. MY DEALERSHIP SUGGESTED INSTALLING THE TECH FIX UPGRADE NOTED TO PREVENT FUTURE FAILURE. THIS COST ESTIMATE WAS $800.00. I MADE A CAL TO VW CUSTOMER CARE TO APPEAL FOR SOME REMEDIATION FOR THIS COST TO REPAIR A KNOW DEFECT. I WAS TOLD THAT NO RECALL HAD BEEN MADE FOR THIS CONDITION AND MY VEHICLE WAS OUT OF MILEAGE LIMITS AND AGE. THIS VEHICLE HAS 63000 MILES AND IS SIX MODEL YEARS OF AGE. MY CONTENTION IS THAT THIS WAS A KNOWN PROBLEM THAT HAD A KNOWN TECH FIX, IN 2015, WHEN MY FIRST CONCERN SHOULD HAVE BEEN ADDRESSED. I HAVE LEARNED FROM MY ONLINE RESEARCH THAT THIS IS NOT AN ISOLATED OCCURRENCE, WHERE SNOW HAS MIGRATED INTO THE BLOWER BOX, CAUSING THE BLOWER MOTOR TO SEIZE OR BECOME INOPERABLE. THANK YOU FOR ANY UPDATE THIS MAY INSPIRE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Volkswagen Passat