Volkswagen Passat Complaints

7,897 consumer complaints on file.

#11210410May 28, 2019
ELECTRICAL SYSTEM, ELECTRICAL SYSTEM:HORN, AIR BAGS
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT THE HORN WAS INOPERABLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. HILTON HEAD VOLKSWAGEN (137 AUTO MALL BLVD, HARDYVILLE, SC) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE CONTACT INDICATED THAT THE FAILURE OCCURRED AFTER THE VEHICLE WAS SERVICED PER AN UNKNOWN AIR BAG RECALL. THE FAILURE MILEAGE WAS 400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11209412May 23, 2019
AIR BAGS
I AM NEEDING ASSISTANCE WITH MY VEHICLE, I AM CURRENTLY STATION IN GERMANY AND THERE IS NOT A DEALERSHIP THAT CAN REPLACE THE AIRBAG. MY CONCERN IS THAT IF SOMETHING HAPPENS WHILE MY WIFE AND FAMILY IS IN THE CAR AND THERE IS A MALFUNCTION WITH THE AIRBAG, IT COULD CAUSE SERIOUS INJURY, IS THERE A SOLUTION TO THIS ISSUE FOR PERSONNEL STATIONED OVERSEAS NOT ABLE TO RESOLVE THIS ISSUE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11209236May 22, 2019
SUSPENSION
BROKE REAR SPRING LAST AUGUST AND THE OTHER REAR SPRING LAST WEEK. NEVER BROKE A SPRING ON ANY CAR I OWNED UNTIL THIS PASSAT. LOVE THE PASSAT, BY THE WAY, JUST THINK THERE IS SOMETHING NOT MADE CORRECTLY WITH THESE SPRINGS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11209300May 22, 2019
FUEL/PROPULSION SYSTEM
CAR STOPPED IN THE MIDDLE OF THE INTERSTATE, WAS ALMOST HIT BY SEMI-TRUCK. FUEL PUMP SENT METAL SHARDS IN THE FUEL SYSTEM. VW DEALERSHIP QUOTED COST OF $ 6000 TO REBUILD ENTIRE FUEL INJECTION SYSTEM BECAUSE OF A DEFECTIVE FUEL PUMP. WHAT A WAY TO START MY FAMILY VACATION STUCK ON THE SIDE OF THE INTERSTATE FOR 4 HOURS ON A SUNDAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11209337May 22, 2019
AIR BAGS:FRONTAL:DRIVER CLOCKSPRING/SPIRAL CASSETTE
TL* THE CONTACT OWNS A 2014 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT AN ABNORMAL GRINDING AND CLICKING SOUND CAME FROM THE STEERING WHEEL. ON OCCASION, THE STEERING WHEEL WAS DIFFICULT TO TURN. THE VEHICLE WAS TAKEN TO STEVE WHITE VOLKSWAGEN (100 DUVALL DR, GREENVILLE, SC 29607, (864) 288-8300) WHERE IT WAS DIAGNOSED THAT A NEW CLOCKSPRING WAS NEEDED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THEY WOULD NOT ASSIST SINCE THE VIN WAS NOT INCLUDED IN A RECALL. THE FAILURE MILEAGE WAS 121,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208500May 19, 2019
FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
MY CAR CAUGHT ON FIRE WHILE I WAS DRIVING AND ALMOST KILLED ME AND MY DAUGHTER. THE FIRE DEPARTMENT CAME AND PUT IT OUT BUT IT IS A TOTAL LOSS. I THINK IT COULD WELL BE THE STARTER AS MANY 2011 BUILD VW PASSATS WERE AFFECTED.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11207136May 12, 2019
AIR BAGS
AIR BAG LIGHT ON FOR DRIVER AIRBAG AND MADE EVERYTHING ON STEERING WHEEL STOP WORKING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11206810May 10, 2019
SERVICE BRAKES, WHEELS
EVER SINCE WE PURCHASED OUR PASSAT WE NOTICED ISSUES WITH ALIGNMENT AND UNEVEN BRAKING. AFTER SEVERAL ATTEMPTS TO ADDRESS THE ISSUE WITH THE SERVICE DEPARTMENT OF UNIVERSITY VOLKSWAGEN IN ALBUQUERQUE, WE LEARNED THAT OUR VEHICLE WOULD NEED THE ROTORS AND BRAKE PADS REPLACED AFTER 40,000 MILES. THE ROTORS WERE WARPED AND THE FRONT LEFT PAD WAS DOWN TO 1MM, WHILE THE FRONT RIGHT STILL HAD 4MM LEFT. WE WERE TOLD BY THE SERVICE CUSTOMER REPRESENTATIVE THAT VOLKSWAGEN USES A SOFTER METAL ON THE FRONT ROTORS SO IF THEY WERE VERY HOT AND THEN EXPOSED TO COLD WATER (LIKE GOING THROUGH A CARWASH) THEN THE ROTORS COULD GET WARPED. WE BELIEVE OUR VEHICLE ISSUE INVOLVED CALIPER BRACKET BOLT TIGHTNESS AND IT SHOULD HAVE BEEN INCLUDED IN RECALL #46H6.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11206920May 10, 2019
ENGINE, UNKNOWN OR OTHER
STARTED TO SOUND LIKR A DEISEL ENGINE AND LEAK OIL. OIL PUMP BOLT BACKED OUT. TOO EXPENSIVE TO FIX.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11205792May 6, 2019
SEATS
05/01/2019 CAR HAD A DEAD BATTERY---CHARGE OVER NIGHT STILL WOULD NOT START---HAD THE CAR TOWED TO AUTO SHOP--UPON ARRIVAL WITH KEY ON APPROX. 15 MIN DRIVE--SMOKE STARTED BILLOWING---DISCONNECTED BATTERY---DRIVERS SIDE SEAT WARMER COMPLETELY MELTED--MECHANIC SAYS UNIT PULLING 30 AMPS--THERE WAS A PREVIOUS RECALL--NOT SURE IF TOTALLY CORRECTED--DONOT WANT TO REPLACE IMMEDIATELY--PLEASE ADVISE
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11205651May 3, 2019
AIR BAGS
2014 OR 2015 I RECEIVED A LETTER THAT MY AIR BAG CLOCK SPRING RECALL AND ANOTHER ABOUT AIRBAG RECALL.. I WENT TO DEALERSHIP AND THE CHARGER ME 1K FOR THE AIRBAG MODULE THE SAID IT NEEDED TO BE REPLACED AND THAT IT WAS MY RESPONSIBILITY.. THEY INFORMED ME.THAT IT HAD GOT WET.. I'M NOT EVEN SURE WHERE THE MODULE SENSOR IS.. PROPR TO ALL THIS I DID GET AN ERROR AIRBAG WARNING ON MY CAR BUT IT WENT A AWAY I TOOK IT TO DEALERSHIP AND THEY NEVER INFORMED ME ABOUT THE AIRBAG MODULE SENSOR WHILE UNDER WARRANTY. THE SENSOR SHOULD NOT BE IN A PLACE WHERE I CAN GET IT WET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11205244May 2, 2019
SUSPENSION
TL* THE CONTACT OWNS A 2015 VOLKSWAGEN PASSAT. WHILE DRIVING 35 MPH, AN ABNORMAL NOISE WAS HEARD FROM THE REAR OF THE VEHICLE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO MAGUIRE VOLKSWAGEN OF ITHICA (LOCATED AT 370 ELMIRA RD, ITHACA, NY 14850, (607) 257-1515) WHERE IT WAS DIAGNOSED THAT THE REAR PASSENGER SIDE COIL SPRING FRACTURED AND NEEDED TO BE REPLACED. THE CONTACT WAS ALSO INFORMED THAT THE COIL SPRINGS INSTALLED ON THE VEHICLE WERE NOT MADE TO SUPPORT THE WEIGHT OF THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 68,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204459April 29, 2019
ELECTRICAL SYSTEM, ENGINE
AFTER YOU GUYS INSTALLED THE NEW EMISSION PROGRAM MY CAR NOW HAS PROBLEMS WITH THE ELECTRICAL SYSTEM AND THE SENSOR FOR THE OIL LIGHT. IT HAS BEEN DOING THIS SINCE APRIL 8 AND BEFORE THAT WE NEVER HAD THIS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204283April 28, 2019
ENGINE
THE CHECK ENGINE LIGHT IS ON MY CAR SHAKES PUT WHEN DROVE THREE DIFFERENT SHOPS SAID THE ENGINE WENT BAD ONLY AFTER 2 1/2 YEARS OF HAVING THIS VEHICLE WHICH BY THE WAY IS MY ONLY MEANS OF TRANSPORTATION IM NOT RICH TRYING GO STAY A FLOAT AND HAVE BEEN QUOTED $6,000-7,000 FOR A NEW ENGINE WHICH BY THE WAY I DON'T HAVE ON TOP OF PAY A CAR NOTE ON A VEHICLE I CANNOT DRIVE. ALL THE SHOP HAS SAID IT'S NOT WORTH GETTING THE ENGINE REPLACED THE VEHICLE GARBAGE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11203992April 26, 2019
FUEL/PROPULSION SYSTEM
I COMPLETELY FILLED THE FUEL TANK OF MY CAR IN THE MORNING ON 4/22/2019. I THEN DROVE HOME AND PARKED THE CAR IN MY DRIVEWAY (SO IT WAS STATIONARY AT THIS TIME). THAT AFTERNOON I SMELLED A STRONG ODOR OF GASOLINE AND SAW A PUDDLE ON THE GROUND UNDERNEATH THE CAR BY THE DRIVER'S SIDE REAR WHEEL. I THOUGHT THAT MAYBE I OVERFILLED THE FUEL TANK SO I WAITED TO SEE IF THE ISSUE WOULD GO AWAY AFTER I DROVE A BIT. ON 4/23/2019 I STILL SMELLED GASOLINE AND SAW A PUDDLE UNDER THE CAR AFTER PARKING. I DETERMINED THE FUEL WAS ONLY LEAKING WHILE THE CAR WAS IN MOTION AND IT BECAME APPARENT THERE WAS A LARGER ISSUE. ON 4/24/2019 I TOOK THE CAR TO A MECHANIC TO DIAGNOSIS WHERE THE LEAK WAS COMING FROM. THE MECHANIC COULD SMELL GAS AND FOUND FUEL RESIDUE, BUT NOTHING FRESH. IT WAS RECOMMENDED THAT I FILL THE FUEL TANK AND RETURN TO SEE IF A LEAK COULD BE FOUND. SO ON 4/26/2019 I COMPLETELY FILLED THE FUEL TANK AND RETURNED TO THE MECHANIC. AND THEY FOUND THAT FUEL IS LEAKING FROM THE SEAM OF THE FUEL TANK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204014April 26, 2019
UNKNOWN OR OTHER
HAS A PROBLEM WITH THE FUEL SYSTEM, I HAVE THE DIESEL ENGINE AND WHEN THE GLOW PLUGS STARTS FLASHING YOU CAN FEEL THE LOSS OF POWER AND TAKES SEVERAL SECONDS TO GET UP TO SPEED, READ ONLINE THAT IT'S AN ONGOING ISSUE FOR SEVERAL PEOPLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11203625April 25, 2019
SERVICE BRAKES, ENGINE, FUEL/PROPULSION SYSTEM
I HAVE NOTICED THAT MY PASSAT HAS BRAKE ISSUES THAT LEADS ME TO BELIEVE THAT MY CAR IS AFFECTED BY THE NATIONAL RECALL ON VOLKSWAGEN PASSATS. I HAVE TRIED ON NUMEROUS OCCASIONS TO SET APPOINTMENTS A DEALERSHIP TO HAVE MY CAR EVALUATED BUT TO NO AVAIL. SO AS IN A FURTHER ATTEMPT TO PROTECT THE SAFETY OF ME AND MY FAMILY I AM FILING THIS FORMAL COMPLAINT TO GET SOME HELP BEFORE THERE ARE ANY ISSUES WITH MY CAR. THIS MY EVERYDAY CAR MY WIFE AND CHILDREN OCCUPY THIS VEHICLE REGULARLY, PLEASE IF THEIR ANY WAY FOR ANYONE WHO CAN LOOK INTO MY SITUATION IT WILL BE GREATLY APPRECIATED. THANK YOU
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11203808April 25, 2019
ELECTRICAL SYSTEM, STEERING, EXTERIOR LIGHTING
MY STARTER HAS BEEN NOT WORKING IVE REPLACED IT MULTIPLE TIMES WITH ORIGINAL PARTS. I TOOK IT TO ANOTHER MECHANIC & HE TOLD ME THIS CAR HAS ELECTRICAL PROBLEMS WHICH IS WHY MY STREERING WHEEL GETS LOCKED UP THAT IT DOESNT READ THE KEY. ALSO RECENTLY ALL THE WARNING LIGHTS HAVE BEEN GOING ON & OFF TELLING ME ERROR CHECK BRAKES , ERROR CHECK TIRES & MY RADIO KEEPS TURNING ON & OFF, ALSO MY LIGHTS FROM INSIDE THE CAR DONT WORK. YESTERDAY MY CAR DIDNT WANT TO PUT THE WINDOWS UP & AFTER MY CAR DIDNT WANT TO TURN ON & MY KEY WOULDNT COME OUT OF THE KEY HOLE. IT TURNED OFF ON ME IN THE MIDDLE OF DRIVING ON A STREET GOING UP A HILL I HAD TO BREAK SO FAST BECAUSE IT STARTED ROLLING BACKWARDS. SO I TOWED IT HOME & NOW IT DOESNT TURN ON AT ALL OR WORK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11203019April 22, 2019
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
I EXPERIENCED THE SAME ISSUE THAT THE 2012-2013 MODEL PASSATS EXPERIENCED IN THAT THE LOW BEAM DIED MULTIPLE TIMES. I HAD TO REPLACE THE HEADLIGHT HOUSING ON THE PASSENGER THREE TIMES AFTER THE ORIGINAL OWNER REPLACED IT ONCE. I TOOK IT TO A VOLKSWAGEN DEALERSHIP AND THEY FINALLY FIGURED OUT THE ROOT OF THE PROBLEM. THE APPLIED THE SAME FIX THAT WAS PART OF A 2012-2013 MODEL RECALL AND GOT THE HEADLIGHT WORKING PROPERLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11202770April 21, 2019
ENGINE, UNKNOWN OR OTHER
TO WHOM IT MAY CONCERN: I WANTED TO FOLLOW-UP AND DISCUSS A RECENT INCIDENT. ON APRIL 19TH 2019 OUR 2009 VW PASSAT WAS IN OUR GARAGE AS THIS IS THE USUAL LOCATION WE PARK OUR CARS. ON THE 18TH WE COMPLETED YARD WORK AND NOTHING OUT OF THE NORM WAS NOTED AS WE COMPLETED THE YARD WORK AT AROUND 8PM AND NOTHING WAS NOTED TO BE ABNORMAL. AROUND 4 AM ON THE 19TH MY SPOUSE AND I WERE AWOKEN TO A LOUD POP SOUND. THIS SOUND WAS UNUSUAL TO US. SHORTLY AFTER THE POP SOUND THERE PANIC ALARM COULD BE HEARD THAT WANED OUT IN ABOUT 30 SECONDS. MY HUSBAND WENT TO THE GARAGE AND WAS MET WITH BLACK AND PRESSURE LIKE FORCE AGAINST THE GARAGE DOOR. WE IMMEDIATELY EVACUATED THE HOME AND CALLED THE FIRE DEPARTMENT. AT THE TIME WERE NOT SURE WHAT CAUSED THE SMOKE BUT ONCE THE FIRE FIGHTERS ARRIVED WERE TOLD THE VW PASSAT WAS ON FIRE. THE FIRE MARSHALL REPORTED TO US THAT IT WAS POSSIBLY ELECTRICAL IN NATURE. I WANTED TO TOUCH BASED WITH VW PERTAINING THIS MATTER IN AN EFFORT TO SAVE OTHERS LIVES. OUR GARAGE HAS BEEN DAMAGED AS WELL AS THE VW ATLAS WAS DAMAGE FROM THE FIRE. MY CONCERN IS THAT THE OUTCOME COULD HAVE BEEN FAR WORSE. MY VW PASSAT HAD WAS DRIVEN THE DAY OF THE 18TH WITH NO CONCERNS. I AM CONCERNED THAT ANOTHER PERSON COULD BE GRAVELY HARMED IF THIS ISSUE IS NOT ADDRESSED. I AM A VW CUSTOMER THAT ENJOYS THE OVERALL PRODUCT AND WISH EXCELLENCE AND QUALITY FOR THE PRODUCT. IF YOU NEED TO CONTACT ME FOR FURTHER INQUIRY PLEASE CALL (XXXXXX) PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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