Volkswagen Passat Complaints

7,897 consumer complaints on file.

#11242406August 7, 2019
AIR BAGS
TAKATA RECALL. I TRIED TO DO FACTORY RECALL AIRBAG, BUT MY AIRBAG MODULE IS NOT WORKING. THE DEALER DOESN'T/CANNOT DO ANYTHING ABOUT IT. AIRBAG INDICATOR SOMETIMES BLINKS AND SOMETIMES DOESN’T. MY VOLKSWAGEN PASSAT IS 2015.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242009August 6, 2019
AIR BAGS, UNKNOWN OR OTHER
CLOCK SPRING FAILURE AFTER MANUFACTURER RECALL "FIX". VEHICLE WAS IN MOTION, MAKING A ROUTINE TURN WHEN LOUD CLICKING SOUND WAS NOTED. IMMEDIATE FAILURE OF AIRBAGS, HORN, AND ALL STEERING WHEEL CONTROLS, INCLUDING HANDS-FREE SAFETY FEATURES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11241822August 5, 2019
ENGINE
TL* THE CONTACT OWNS A 2015 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT THE VEHICLE DECELERATED ON ITS OWN. ON ANOTHER OCCASION, WHILE ATTEMPTING TO ACCELERATE FROM A RED LIGHT, THE FRONT TIRES SPUN AND THE VEHICLE DID NOT MOVE. THE BODY OF THE VEHICLE SHOOK. AFTER A WHILE, THE CONTACT WAS ABLE TO DRIVE HOME SAFELY. THE CONTACT STATED THAT THE TRACTION AND CHECK ENGINE WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT SPARK PLUGS #2 AND #3 MISFIRED. THE VEHICLE WAS ALSO DRIVEN TO AN AUTO REPAIR SHOP, BUT WAS NOT REPAIRED. THE MANUFACTURER AND DEALER WERE NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 64,583.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11241632August 4, 2019
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
ENGINE SHUTS OFF UNEXPLAINABLY. THIS HAS OCCURRED WHILE THE VEHICLE WAS STATIONARY ON A CITY STREET AND IN MOTION ON THE HIGHWAY. THE COMPONENT PART/SYSTEM THAT IS CAUSING THE SAFETY RISK IS UNKNOWN TO ME AS WELL AS THE VOLKSWAGEN DEALERSHIP AND FOREIGN AUTO MECHANIC THAT I HAVE TAKEN THE VEHICLE TO, TO HAVE IT SERVICED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11241319August 2, 2019
AIR BAGS, EXTERIOR LIGHTING
FRONTAL AIRBAG INFLATOR NOT REPLACE BEFORE OR AFTER PURCHASE OF VEHICLE. HORIZONTAL ADJUSTMENT FOR HEADLIGHTS NOT ADDRESSED BEFORE OR AFTER PURCHASE OF VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11240607July 30, 2019
AIR BAGS, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
IN AUGUST OF 2017, MY AIRBAG LIGHT CAME ON AND MY HORN STOPPED WORKING. THERE WAS ALSO A CLICKING SOUND WHEN TURNING THE STEERING WHEEL. I TOOK THE VEHICLE TO VOLKSWAGEN AND WAS INFORMED THAT THE CLOCK SPRING HAD FAILED AND NEEDED TO BE REPLACED. AFTER CONDUCTING SOME RESEARCH, I FOUND THAT OTHER 2014 PASSATS HAD BEEN RECALLED FOR THE SAME EXACT ISSUE. MY VIN WAS NOT COVERED UNDER THE RECALL, AND SO I HAD TO PAY OUT OF POCKET FOR A NEW CLOCK SPRING. I BELIEVE THAT THE VOLKSWAGEN RECALL WAS NOT BROAD ENOUGH TO COVER ALL VEHICLES AFFECTED. I REPORTED THIS TO THE NHTSA AT THE TIME OF THE INCIDENT. HOWEVER, ABOUT 6 MONTHS LATER, MY VEHICLE BEGAN HAVING THE SAME ISSUES. I WAS INFORMED THAT THE SECOND CLOCK SPRING HAD FAILED AND NEEDED TO BE REPLACED. BECAUSE THE PART WAS NEW, VOLKSWAGEN COVERED THE REPAIRS. I DID NOT REPORT THIS SECOND OCCURRENCE OF CLOCK SPRING FAILURE AT THE TIME. I AM REPORTING THE RE-OCCURRENCE OF THE CLOCK SPRING FAILURE NOW, AS I STILL HOPE THE INITIAL RECALL WILL BE EXPANDED AND THAT I WILL GET REFUNDED FROM REPLACING IT THE FIRST TIME. I HOPE THIS ADDITIONAL INFORMATION CAN HELP WITH ANY ONGOING INVESTIGATIONS. I AM PROVIDING DOCUMENTATION OF BOTH INSTANCES OF CLOCK SPRING FAILURE IN MY 2014 PASSAT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234135July 23, 2019
EXTERIOR LIGHTING:HEADLIGHTS
TL* THE CONTACT OWNS A 2017 VOLKSWAGEN PASSAT. WHILE DRIVING APPROXIMATELY 60 MPH, THE HEADLIGHTS DID NOT ILLUMINATE BRIGHT ENOUGH. AS A RESULT, THE CONTACT DROVE OVER DEBRIS FROM A CHAIR ON THE ROAD. THE FAILURE RECURRED WHEN THE CONTACT DROVE OVER TIRE DEBRIS THAT WAS ABANDONED ON THE ROAD. THE VEHICLE WAS DAMAGED AND WAS TAKEN TO D-PATRICK VOLKSWAGEN (812-473-6500, LOCATED AT 200 N GREEN RIVER RD, EVANSVILLE, IN 47715) FOR REPAIRS. THE CONTACT LATER RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V389000 (EXTERIOR LIGHTING). THE SAME DEALER WAS CALLED AND AN APPOINTMENT WAS SCHEDULE TO REPAIR THE DAMAGE FROM THE SECOND FAILURE AS WELL AS THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS APPROXIMATELY 11,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234258July 23, 2019
ENGINE
PLEASE BE ADVISED THAT THE MATTER REGARDING TIMING CHAIN AND TENSIONER SYSTEM HAS BEEN RESOLVED BY VW OF AMERICA TO MY SATISFACTION AND NO FURTHER ACTION IS NECESSARY . THANK YOU VERY MUCH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11233336July 19, 2019
ELECTRICAL SYSTEM
I HAVE A VOS WAGON 2016 AND I HAVE AN ELECTRICAL PROBLEM. THEY CHANGED A MODEL THAT GOES BEFORE THE BOMB OF THE GASOLINE. THAT A RECALL THAT OCCURRED IN THE DEALER. I KNOW THE CAR HAS AN ELECTRICAL PROBLEM, BUT I DO NOT KNOW THE CAUSE. I CHECKED THE BOMB MANUALLY AND IT WORKS. THERE SEEMS TO BE NO ELECTRICITY AND THE ONLY THING THAT WORKS ARE THE LIGHTS AND THE SUNROOF. PARTS OF THE CAR INSIDE DO NOT WORK. WHEN I WAS CHECKING THE VEHICLE, ON THE CARPET IN THE DRIVER'S SEAT, IT WAS HUMID. THERE WAS WATER IN REVISING THE CAUSE. I TOOK OUT BUCKETS OF WATER FROM THE CAR, AND I THINK THAT'S WHAT CAUSING THE ELECTRICAL PROBLEM. THE ONLY THING I COULD THINK WOULD RESULT IN THIS MUCH WATER WOULD BE THROUGH THE SUNROOF. A FRIEND RECOMMENDED ME A PLACE TO CHECK THIS OUT, AND HE SAID HE COULD FIX IT. WITHOUT TELLING THIS GUY ANY BIG DETAILS, HE CONFIRMED MY DOUBTS ABOUT THE CAUSE. HE BELIEVED THAT THE MOST REASONABLE THING THAT OCCURRED WAS THAT THE SUNROOF LEAKED. THE WATER DOESN'T GO OUT, BUT INSTEAD, COME INSIDE AND CAUSE DAMAGES IN THE ELECTRICAL FIELDS OF THE CAR. SO, THIS IS WHY I WAS WONDERING IF THIS COULD BE A RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11233068July 18, 2019
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2015 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT HE WAS UNABLE TO INSERT THE KEY INTO THE IGNITION SWITCH. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO REFERRED THE CONTACT TO THE DEALER. THE VEHICLE WAS TAKEN TO VOLKSWAGEN OF NEW PORT RICHEY (4719 US-19, NEW PORT RICHEY, FL 34652) WHERE IT WAS DIAGNOSED THAT THE IGNITION SWITCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11233182July 18, 2019
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
TL* THE CONTACT OWNS A 2017 VOLKSWAGEN PASSAT. WHILE DRIVING APPROXIMATELY 45 MPH WITH NO OTHER VEHICLES CLOSE TO THE CONTACT'S VEHICLE, THE AUTONOMOUS BRAKING SYSTEM ENGAGED AND THE VEHICLE BRAKED SUDDENLY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 39,090.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231766July 14, 2019
FUEL/PROPULSION SYSTEM
MY 2005 PASSAT HAS DEVELOPED A FUEL LEAK UNDER THE TANK. MY VEHICLE LOOKS LIKE NEW AND ONLY HAS 72000 MILES ON IT. THIS LEAK/SMELL OCCURS AFTER WHEN THE CAR IS MOVING AS WELL AS WHEN THE CAR IS SITTING IN THE DRIVEWAY. SEEMS VERY DANGEROUS TO ME AND I'VE READ MANY COMPLAINTS DESCRIBING THIS EXACT SCENARIO. WHY IS VW NOT FORCED TO RECALL AND INSPECT FOR THIS SITUATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231408July 12, 2019
VISIBILITY/WIPER
WINDSHIELD BEGAN CRACKING IN THE MIDDLE FROM PASSENGER SIDE TOWARD DRIVER SIDE. NO ROCK OR OTHER DEBRIS HIT WINDSHIELD. IT IS A CONTINUOUS CRACK THAT IS A FINE LINK CRACK THAT CONTINUES TO SPREAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11230934July 11, 2019
EXTERIOR LIGHTING
TAKATA RECALL - I EXPERIENCED REDUCED VISIBILITY AT NIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231050July 11, 2019
AIR BAGS, VEHICLE SPEED CONTROL, STEERING
STEERING WHEEL BEGAN TO CLICK WHEN TURNING ANY DIRECTION MID-TRIP. VEHICLE WAS IN MOTION AND HAD BEEN IN MOTION FOR APPROX 30 MINUTES WHEN ISSUE BEGAN. ALL STEERING WHEEL BUTTONS, INCLUDING CRUISE CONTROL, NO LONGER WORKED. AIR BAG MALFUNCTION LIGHT ILLUMINATED. DEALER STATED CLOCK SPRING HAD MALFUNCTIONED, ISSUE WAS REPAIRED. NOTED THAT CRUISE CONTROL BUTTONS CONTINUED TO MALFUNCTION POST-REPAIR DEALER CLAIMS 'COINCIDENCE' WITH MALFUNCTION, PUTTING COST ON CUSTOMER TO REPAIR. .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231091July 11, 2019
ENGINE, POWER TRAIN
MY VW PASSAT 2009 SUSTAINED ENGINE FAILURE DUE TO FAILURE TIMING CHAIN/TIMING CHAIN TENSIONER AND NOW NEEDS VERY EXPENSIVE ENGINE REPAIR OR REPLACEMENT OF ENGINE. CAR DROVE OKAY FOR 15 MINUTES IN THE MORNING THEN IT WAS THEN PARKED FOR ABOUT 2 HOURS. WHEN TRYING TO RE-START THE CAR, THE CAR WOULD NOT START. MECHANIC NOTED ABSENT COMPRESSION IN 2 CYLINDERS AND DIAGNOSED IT TO BE DUE TO TIMING CHAIN SLIPPING. THIS HAPPENED AT 80,000MILES AND LESS THAN 10 YEARS (9 YEARS 9 MONTHS) OF PURCHASE OF THE VEHICLE. VW'S EXTENDED WARRANTY COVERS REPAIR/REPLACEMENT OF TIMING CHAIN BUT DOES NOT COVER REPAIR OF ENGINE DAMAGE RESULTED DUE TO TIMING CHAIN FAILURE. THE CAR WAS SERVICED AT VW DEALER REGULARLY AND THERE WAS NO WARNING OR INDICATION OF IMPENDING FAILURE OF THE TIMING CHAIN. OTHER OWNERS OF VW VEHICLES HAVE ALSO COMPLAINED OF HAVING IDENTICAL PROBLEMS ON ONLINE COMMUNITY WITH SOME PEOPLE COMPLAINING OF ENGINE STALLING WHILE DRIVING. THIS APPEARS TO BE A DEFECTIVE DESIGN RATHER THAN WEAR AND TEAR DUE AGEING AND I FEEL THAT VW SHOULD RECALL THE AFFECTED VEHICLES TO REPAIR THE PROBLEMS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11230809July 10, 2019
ENGINE, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2000 VOLKSWAGEN PASSAT. WHILE DRIVING APPROXIMATELY 20 MPH, SMOKE BILLOWED FROM UNDER THE HOOD OF THE VEHICLE. THE CONTACT WAS ABLE TO SAFELY LEAVE THE ROADWAY, THE HOOD WAS RAISED AND FLAMES APPEARED IN THE ENGINE COMPARTMENT. THE FIRE DEPARTMENT ARRIVED AND EXTINGUISHED THE FIRE. A FIRE REPORT WAS FILED. THE VEHICLE WAS NOT TOWED AND REMAINED AT THE SCENE. THERE WERE NO INJURIES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. AN UNKNOWN DEALER WAS NOTIFIED OF THE FIRE. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 08V156000 (FUEL SYSTEM, GASOLINE). THE MANUFACTURER WAS NOT CONTACTED. THE INSURANCE COMPANY WAS NOT MADE AWARE OF THE FIRE. THE CONTACT WAS UNSURE IF THE VEHICLE WAS DESTROYED. THE FAILURE MILEAGE WAS UNAVAILABLE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11230499July 9, 2019
SUSPENSION:REAR, SUSPENSION
TL* THE CONTACT OWNS A 2015 VOLKSWAGEN PASSAT. WHILE DRIVING APPROXIMATELY 35 MPH, THE CONTACT HEARD A LOT OF UNUSUAL NOISES COMING FROM THE REAR OF THE VEHICLE WITHOUT WARNING. THE CONTACT STATED THAT THE VEHICLE WAS LEANING TOWARDS THE DRIVER'S SIDE. THE VEHICLE WAS TAKEN TO FOX VALLEY VOLKSWAGEN SCHAUMBURG (847-839-8101, LOCATED AT 1000 EAST GOLF ROAD, SCHAUMBURG, IL 60173) WHERE IT WAS DIAGNOSED THAT THE REAR COIL SPRING WAS FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 17,000. *TR*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11229854July 7, 2019
FUEL/PROPULSION SYSTEM
TAKATA RECALL. THE PAST TWO WEEKS MY VEHICLE HAS NOT STARTED AS IT NORMALLY DOES. IT TAKES TWO OR THREE KEY PUSHES TO GET MY ENGINE TO START UPON STARTING MY CAR, AND THEN IT FIRES UP. IT IS DIFFICULT TO GET UP TO AND MAINTAIN SPEEDS ON THE HIGHWAY. IF AND WHEN I AM MAINTAINING SPEED ON THE HIGHWAY ITS COMMON FOR THE ENGINE TO HICCUP AND THEN RETURN BACK TO ITS SPEED WITHOUT ANY CHANGE IN ACCELERATION. GOING UP HILLS IT LACKS POWER AND IF THERE IS MORE THAN ONE PERSON IN THE CAR WHEN GOING UP A HILL THE CAR WILL MISFIRE. ON TOP OF ALL OF THIS IT IS PRACTICALLY DRINKING GAS LIKE WATER AND I NORMALLY GET GREAT GAS MILEAGE. IT IS STARTING TO GIVE OFF A FUEL SMELL WHILE DRIVING TOO AND MY MECHANIC DOES NOT KNOW WHY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11229730July 6, 2019
SUSPENSION
I RECENTLY FACED AN ISSUE WITH MY VOLKSWAGEN PASSAT 2015 WITH THE SUSPENSIONS MAKING CLANKING NOISE. I HAD IT CHECKED WITH THE DEALERSHIP AND THE ISSUE TURNED OUT TO BE BROKEN COIL SPRINGS ON THE REAR LEFT SIDE. I HAVE OWN THIS CAR FOR THREE AND A HALF YEARS, BUT ONLY HAVE 16K MILES ON IT. I RARELY DRIVE IN SNOW AS I WORK FROM HOME. A LITTLE EXPOSURE TO SNOW HAVE CAUSED THE COIL SPRINGS TO WEAR OUT. I HAVE HEARD OF RECALLS FROM NISSAN AND HONDA IN THE PAST REGARDING A SIMILAR ISSUE WITH COIL SPRINGS. I'M SURE OTHER VOLKSWAGEN OWNERS ARE FACING THE SAME THING AS I HEARD THE SERVICE AGENT WHISPERING THAT THIS HAPPENS WITH MOST OF THE VOLKSWAGEN CARS AND HE'S SURPRISED THERE HASN'T BEEN A RECALL FOR IT YET. AS I'M MERELY OVER THE BUMPER WARRANTY, I HAD TO PAY $800 OUT OF POCKET TO REPLACE THE SPRINGS. I WISH VOLKSWAGEN MADE MORE RELIABLE CARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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