Volkswagen Passat Complaints

7,897 consumer complaints on file.

#11255087September 12, 2019
AIR BAGS
I WAS DRIVING YESTERDAY ,WHEN SOUTHERLY LIGHT SHOW ERROR AIRBAGS /ABS .SO I WHEN THE FIRST VW DEALS SERVICE ,TO FIND IT OUT ,AND THEY WERE CHARGE ME JUST TO LOOKS UP.I FELT REALLY DISAPPOINTED,.I NEED HELP I'M DRIVING SO AFRAID EVERY SINGLE DAY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11255193September 12, 2019
AIR BAGS, UNKNOWN OR OTHER
VOLKSWAGEN REPLACED MY VEHICLE STEERING WHEEL "CLOCKSPRING" UNDER A PREVIOUS SAFETY RECALL. MY CAR HAS NOW RECENTLY SUFFERED FROM A FAILED STEERING WHEEL "CLOCKSPRING". MY DRIVERS SIDE FRONT AIRBAG IS NOW INCAPACITATED, MY HORN NO LONGER WORKS AND MY STEERING WHEEL CONTROLS DO NOT WORK. THIS OCCURRED UPON MY MAKING A FULL LEFT HAND TURN, UPON MAKING THE TURN, I HEARD CRACKING SOUNDS COME FROM MY STEERING WHEEL AND ALL OF THE SUDDEN, I GOT AN AIRBAG ERROR WARNING LIGHT (I STILL DO), MY HORN DID NOT WORK (STILL DOES NOT) AND MY STEERING WHEEL CONTROLS DID NOT WORK (STILL DON'T). THIS SHOULD BE A SECOND RECALL TO COVER THIS ISSUE BECAUSE THE "CLOCKSPRING" WAS FORMALLY RECALLED FOR THE EXACT REASONS THAT I (AND APPARENTLY A LOT OF OTHER AUTO OWNERS) NOW SUFFER FROM AND THE SUPPOSED REPLACED CLOCKSPRING IS CAUSING THE SAME SAFETY ISSUES. VOLKSWAGEN IS CURRENTLY NOT TAKING RESPONSIBILITY FOR INSTALLING FAULTY "CLOCKSPRINGS" OR NEGLIGENT AUTO DESIGN FOR THIS ISSUE. A NEW SAFETY RECALL FOR THIS SHOULD BE ISSUED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11254529September 10, 2019
ELECTRICAL SYSTEM, ENGINE
MY 2012 VW PASSAT WILL RANDOMLY TURN OFF WHILE PARKED & WHILE WAITING AT STOP LIGHTS WITHOUT ANY WARNING.USUALLY THIS HAPPENS WHILE THE VEHICLE IS STATIONARY, BUT ONCE IT HAS HAPPENED WHEN I STARTED TO MOVE WHEN THE STOP LIGHT TURNED TO GREEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11254061September 9, 2019
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
I EXPERIENCING A FUEL DISTRIBUTION ISSUE. IT APPEARS TO BE FUEL INJECTION SYSTEM. MY CAR SPUTTERS AND MISFIRES WHILE DRIVING. THE ENGINE READINGS ARE CONSTANTLY CHANGING. THE ENGINE IDLES HIGH WHILE IT IS STATIONARY. WHEN I ACCELERATE TO GO UP A HILL OR INCLINE MY CAR SPUTTERS UNCONTROLLABLY. I HAVE REPLACED THE SPARK PLUGS AND NUMBER OF OTHER PARTS BUT THE PROBLEM PERSISTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11254102September 9, 2019
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2007 VOLKSWAGEN PASSAT. WHILE DRIVING 55 MPH, THERE WAS AN ABNORMAL FUEL ODOR INSIDE THE VEHICLE. AFTER THE CONTACT INSPECTED UNDER AND AROUND THE VEHICLE, HE LIFTED UP THE REAR PASSENGER SEAT AND NOTICED THAT THE FUEL PUMP FLANGE ON THE TOP OF THE FUEL PUMP WAS FRACTURED. THE VEHICLE WAS NOT REPAIRED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 140,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11254202September 9, 2019
ENGINE
TL* THE CONSUMER OWNS A 2009 VOLKSWAGEN PASSAT. THE CONSUMER STATED THAT THE ENGINE INTAKE MANIFOLD FAILED AND CAUSED THE VEHICLE NOT TO ACCELERATE IN A TIMELY MANNER. THE CONSUMER STATED THAT THE VEHICLE FAILED THE STATE INSPECTION DUE TO THE INTAKE MANIFOLD FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN THE INTAKE MANIFOLD SYSTEM REPAIR. THE DEALER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 115,000. *BF *AS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11253959September 8, 2019
STEERING
MY VW HAS BEEN HARD TO START AND GETTING THE STEERING LOCK FAULT WARNING. I UNDERSTAND THERE WAS A VOLUNTARY RECALL, BUT I WAS THE ORIGINAL OWNER AND DO NOT REMEMBER GETTING THE RECALL NOTICE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11253997September 8, 2019
STEERING
THE SECOND TIME IN ONE WEEK I LOST POWER STEERING WHILE DRIVING ON A CITY STREET. LOSS OF POWER STEERING DUE TO CLOCK SPRING MALFUNCTION? IF THAT OCCURS WHILE DRIVING ON A HIGHWAY IT VERY DANGEROUS TO ME AND OTHER MOTORISTS. I PURCHASE THIS VEHICLE 9 MONTHS AGO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252878September 3, 2019
ELECTRICAL SYSTEM
THE VOLKSWAGEN T-CROSS MODEL STANDS ON A LIFTING PLATFORM IN A CAR TOWER ON THE VOLKSWAGEN FACTORY PREMISES. PICTURE ALLIANCE | PICTURE ALLIANCE | GETTY IMAGES VOLKSWAGEN SAID FRIDAY IT'S RECALLING 679,000 U.S. VEHICLES SOLD SINCE 2011 WITH AN ELECTRICAL ISSUE THAT COULD CAUSE THE CAR TO ROLL AWAY. THE AUTOMAKER SAID DRIVERS COULD REMOVE THE KEY AFTER STOPPING WITHOUT PLACING THE CAR IN PARK, INCREASING THE RISK OF THE CAR ROLLING AWAY. VW ATTRIBUTED THE PROBLEM TO A BUILDUP OF SILICATE ON A SHIFT LEVER MICRO SWITCH CONTACT. THE COMPANY SAID DEALERS WILL INSTALL AN ADDITIONAL SWITCH AND CIRCUIT BOARD AND DISABLE A MICRO SWITCH ON AFFECTED CARS. VOLKSWAGEN SPOKESMAN MARK GILLIES SAID THERE ARE NO REPORTED INJURIES OR ACCIDENTS RELATED TO THE RECALL. THE RECALL COVERS THE COMPANY'S JETTA, BEETLE, BEETLE CONVERTIBLE, GOLF, GOLF SPORTWAGEN AND GTI MODELS FROM 2011 THROUGH 2019.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11253040September 3, 2019
ELECTRICAL SYSTEM, STEERING, UNKNOWN OR OTHER
MY VEHICLE WILL NOT TURN OFF ONCE STARTED. THE STEERING WHEEL LOCK AND THE IGNITION BECOME STUCK AND I CAN NO LONGER TURN MY CAR OFF. SINCE MY CAR CAN'T TURN OFF, IT WILL BE ON FOR HOURS ON END UNTIL THE GAS RUNS OUT OR UNTIL I GET SOMEONE TO CUT THE BATTERY TO MAKE THE CAR STOP RUNNING. I HAD TO LEAVE MY CAR IN A PARKING LOT BECAUSE I WAS AFFRAID TO TAKE IT ANYWHERE AND NOT BE ABLE TO TURN MY CAR OFF FOR HOURS ON END. I FEEL I AM NOT ABLE TO USE MY VEHICLE. THE VEHICLE HAS LESS THAN 100,000 MILES AND IS NOT EVEN 10 YEARS OLD. I FEEL THE VEHICLE IS UNSAFE TO USE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11246174August 24, 2019
UNKNOWN OR OTHER
THE AIR BAG LIGHT ILLUMINATED AND THEN SOON AFTER ALL STEERING WHEEL BUTTONS BECAME INOPERABLE. DIAGNOSED AS CLOCK SPRING FAILURE. VEHICLE HAS LESS THAN 35,000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11245756August 22, 2019
AIR BAGS, STEERING
YESTERDAY, AS I WAS TURNING OUT OF MY DRIVEWAY, I HEARD AN UNUSUAL CLICKING NOISE COMING FROM MY STEERING WHEEL. I DROVE TO WORK (APPROX 2 MILES FROM MY HOME) AND PARKED CAR. WHEN I STARTED MY CAR 8 HOURS LATER, MY DASH SCREEN READ "ERROR AIRBAG" AND THE AIRBAG LIGHT WAS ON. THE CLICKING NOISE IS STILL PRESENT BUT DOESN'T OCCUR EVERY TIME I TURN THE WHEEL... ONLY SOMETIMES. THIS MORNING,(ERROR LIGHT STILL ILLUMINATED) AS I WAS PULLING OUT OF MY DRIVEWAY, I NOTICED MY CONTROL FUNCTIONS ON STEERING WHEEL WERE NO LONGER WORKING. I AM TERRIFIED THAT MY AIRBAG WILL DEPLOY. MY VEHICLE HAS NOT BEEN INVOLVED IN ANY ACCIDENTS AND I AM THE ONLY OWNER OF THE VEHICLE. MY VEHICLE IS NOT PART OF THE TAKATA RECALL BUT THE ISSUES I AM HAVING SEEM VERY SIMILAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11245508August 21, 2019
AIR BAGS
TAKATA RECALL I RECEIVED A TAKATA RECALL NOTICE RECENTLY FOR MY 2015 VW PASSAT. I AM CURRENTLY A DOD CIVILIAN WORKING AND LIVING IN GERMANY. WHEN I MOVED HERE 2 YEARS AGO FOR MY JOB I SHIPPED MY CAR WHICH DID NOT HAVE A RECALL PLACED ON IT AT THE TIME. WHEN I RECEIVED THE NOTICE I CONTACTED VW CUSTOMER CARE FOR ASSISTANCE. DUE TO MY LOCATION THEY REFERRED ME TO THE OVERSEAS MILITARY CARS SERVICE (OMCS) FOR FURTHER ASSISTANCE IN COORDINATING RECALL REPAIRS WITH VW DEALERS IN GERMANY. I DID SO, HOWEVER WAS INFORMED BY THE OMCS REP THAT THE RECALL WAS ONLY APPLICABLE IN THE US AND THAT THE REQUIRED PARTS AND TOOLS TO COMPLETE THE RECALL IS NOT AVAILABLE OVERSEAS FOR THE RECALL TO BE COMPLETED BY LOCAL VW DEALERS (SEE ATTACHED PHOTO OF EMAIL). SHE SAID OMCS HAS ALERTED VW OF THIS ISSUE BUT RECEIVED NO RESPONSE. SHE SAID THERE WAS NOTHING OMCS COULD DO AND I NEEDED TO DIRECT ALL OF MY QUESTIONS TO THE MANUFACTURER. I CONTACTED VW AGAIN AND EXPLAINED THE SITUATION, BUT RECEIVED A RESPONSE THAT THERE WAS NOTHING THEY COULD DO AND I NEEDED TO DIRECT ALL FURTHER QUESTIONS AND REQUEST FOR ASSISTANCE TO OMCS (SEE ATTACHED EMAIL). I HAVE CONTACTED BOTH AGENCIES REPEATEDLY AND REQUESTED TO SPEAK TO SUPERVISORS, BUT HAVE NOT BEEN GIVEN AN OPPORTUNITY AND CONTINUE TO BE REFERRRED TO THE OTHER. IN THE MEAN TIME, I AM DRIVING A CAR WITH A SIGNIFICANT SAFETY HAZARD AND IF/WHEN IT IS TIME TO MOVE BACK TO THE STATES, I WILL NOT BE ABLE TO SHIP THIS CAR WITH OUTSTANDING RECALLS. I DO NOT KNOW WHO I CAN GO TO FOR ASSISTANCE AT THIS TIME AS BOTH VW AND THE OVERSEAS AGENCY THEY REFER ME TO ARE DENYING RESPONSIBILITY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11244622August 17, 2019
STRUCTURE:BODY, ENGINE
TAKATA INFLATORS I GOT INTO A VEHICLE COLLISION WITH ANOTHER VEHICLE AND SUFFERED A CONCUSSION DUE TO MY AIRBAGS FAILING TO DEPLOY IN MY VEHICLE.
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#11243480August 13, 2019
UNKNOWN OR OTHER
ABOUT A YEAR AGO WE NOTICED A STRANGE ODOR DEVOLOPING IN THE CAR AND RESEARCHED THAT IT COULD BE A WAX VW PUTS ON THE PLASTICS. IN THE HEAT THIS MAX PUTS OFF AN ODOR. AFTER A WHILE MY SON STARTED DEVOLOPING SINUS ISSUES TO THE POINT HE WAS AT THE DOCTOR GETTING MEDICINE TO TREAT. THIS SUMMER HE DID NOT DRIVE THE CAR MUCH AND WE NOTICED HE WAS NOT SICK. I CONTACTED VW ON 7/23/19 WITH THE CONCERN OF MOLD OR THE PLASTIC ISSUE. I DROPPED OFF THE CAR TO A DEALER ON 7/27/19 TO HAVE A MOLD TEST DONE, THE RESULTS WERE TOLD TO ME THAT LEVELS OF MOLD WE ACCEPTABLE LEVELS BUT I WAS NOT TOLD ACCORDING TO WHO'S LEVEL. WHEN I OR MY SON DRIVE THIS CAR WE DEVELOP HEADACHES AND SINUS ISSUES CAUSED FROM THE ODOR THE CAR IS PUTTING OFF IN THE PASSENGER CABIN. AS OF TODAY 8/13/19 VW HAS TURNED IT OVER TO THE DEALER TO CHARGE ME $245.00 TO LOOK FOR A LEAK. THEY ARE NOT LOOKING AT THE WAX ON THE PLASTIC WHICH THEY HAVE AGREED THEY DO. AFTER LOOKING AT ISSUES ON THE INTERNET WITH VW ODORS THERE ARE MANY OUT THERE CAUSING ISSUES. THIS ISSUE GETS WORSE WHEN USING THE AC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11243483August 13, 2019
SERVICE BRAKES
FRONT BRAKES MAKES WHISTLING NOISE WHEN ACTIVATED. SLIPPAGE OCCURS IN RAINY CONDITIONS. THE FRONT BRAKE DISCS ARE NOT VISUALLY SMOOTH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11243157August 11, 2019
VEHICLE SPEED CONTROL
I WOS DRIVING FROM WORK TO HOME I TOOK THE PARKWAY I WOS GOING 60 MILES THEN IN HIS OWN THE CAR STARTING INCREASING SPEED SO I MOVE THE SHOULDER I PUT THE CAR NEUTRAL AND STOP THE CAR.THE TOOK ME 3 TRY TO THE CAR GO BACK TO NORMAL. I DONT KNOW IF THIS CAR GOT I RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242778August 9, 2019
FUEL/PROPULSION SYSTEM
I NOTICED A STAIN UNDER MY CAR WHILE IT WAS PARKED IN THE STREET. I FIGURED OUT THAT VW HAD A RECALL ON THE FUEL TANK VENT WHICH REQUIRED REPLACING THE WHOLE FUEL TANK. THE TANK RUNS ABOUT $922 AND IT TAKES UP TO 11 HOURS LABOR TIME. I STARTED A CHAT WITH A VWOA REP TO LOOK INTO THIS ISSUE. SHE SAID THERE ARE NO CURRENT RECALLS OR CAMPAIGNS ON MY VEHICLE AT THIS TIME. SHE ALSO STATED THAT MY CAR'S 26E5/R5 RECALL, IT COVERS ALL 1999-2005 PASSAT AND PASSAT WAGON (5TH GEN) EQUIPPED WITH GAS ENGINES. INSTALL UNDERBODY HEAT SHIELD(S): INSPECT/REPLACE FUEL LINE, FUEL TANK: UPDATE SOFTWARE, IF NECESSARY, HAD BEEN PERFORMED ON 03/12/09 BUT HAS NO SERVICE RECORD TO TELL ME WHAT WAS DONE. IT MAY NOT HAVE ACTUALLY BEEN REPLACED. SHE ALSO SAID VWOA WILL NOT FIX NOR HELP ME FIX IT. I FEEL THAT IF A RECALL FOR AS HUGE SAFETY ISSUE THAT THIS IS, SHOULD NOT FAIL IN THE SAME MANOR AS THE ORIGINAL PART DID. THAT TELLS ME THEY JUST REPLACED IT WITH THE SAME PROBLEM PART IN HOPES THAT THE CAR WOULDN'T BE IN USE BY THE TIME IT FAILS AGAIN. I AM INCLUDING A FEW PICS FOR EVIDENCE. THE EXAMPLE TANK PIC HAS BEEN OUTLINED WHERE THE FUEL LEAK IS ON MY CAR. THANK YOU, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242623August 8, 2019
FUEL/PROPULSION SYSTEM
ISSUE: DIFFICULTY FILLING GAS TANK AT ALL GAS STATIONS. FUEL PUMP AUTOMATICALLY SHUTS OFF WHEN I INSERT THE PUMP INTO THE GAS TANK. IN ORDER TO GET THE PUMP TO FILL THE GAS TANK, I NEED TO PULL THE PUMP OUT AND KEEP NOZZLE CLOSE TO THE OPENING OF THE GAS TANK. IT TAKES MULTIPLE ATTEMPTS TO GET THE PUMP TO FILL THE TANK. BECAUSE I HAVE TO KEEP THE PUMP CLOSE TO THE OPENING OF THE GAS TANK, ON TWO SEPARATE OCCASIONS THE GAS PRESSURE FROM THE PUMP WAS STRONG WHICH CAUSED IT TO SPRAY OUT OF THE GAS TANK, AND ALL OVER MYSELF. THIS IS A HAZARD! NOTE, I HAVE TAKEN THE CAR TO THE DEALERSHIP AND THEY WERE UNABLE TO IDENTIFY THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242393August 7, 2019
ENGINE
TAKATA RECALL THE CAR WILL NOT START NO WARNINGS NO CODES JUST STOP WORKING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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