Volkswagen Passat Complaints

7,897 consumer complaints on file.

#11301123January 22, 2020
SEATS
MALFUNCTIONING DRIVER'S SIDE SEAT HEATER, BURNING HOLE IN SEAT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300512January 20, 2020
SERVICE BRAKES
UPON INSPECTING THE BRAKES FOR WEAR I FOUND THEY NEEDED TO BE REPLACED, I CHOSE TO GO TO PEP BOYS FOR THE BRAKE PADS. THESE PADS CAME WITH A WEAR SENSOR INSTALLED, SO I CALLED VOLKSWAGEN TO VERIFY WITH THE PARTS DEPARTMENT MY VEHICLE INDEED NEEDED THE WEAR SENSOR THEY CONFIRMED UTILIZING MY VIN HOWEVER, MY VEHICLE IS NOT EQUIPPED WITH THE WEAR SENSOR. I TOOK THE VEHICLE TO THE DEALERSHIP AND WAS INFORMED THAT I SHOULD JUST CUT THE WEAR SENSOR CABLE AND INSTALL THE BRAKE PADS AS THIS WOULD BE WHAT THE TECHNICIANS WOULD DO AS WELL. I CALLED OTHER DEALERSHIPS TO CONFIRM THESE ACTIONS, WITH POSITIVE CONFIRMATION OTHER DEALERS WOULD FOLLOW THE SAME PROCESS. THIS DOES NOT SEEM SAFE TO CUT A SENSOR THAT IS MEANT TO NOTIFY THE DRIVER OF BRAKE PAD WEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300282January 19, 2020
VISIBILITY/WIPER
HEATER BLOWS COLD AIR. DOES NOT ALLOW FOR DEFROSTING WHILE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300073January 17, 2020
FUEL/PROPULSION SYSTEM
CAR FREQUENTLY STALLS AND THE PICKS UP WHEN ACCELERATING FROM A STOP.WHEN I'M PULLING OUT INTO TRAFFIC IT GETS VERY SCARY WHEN YOU'RE ALREADY OUT IN THE LANE AND IT LOSES POWER AND AFTER SEVERAL SECONDS IT PICKS UP. THIS HAPPENS EVERY DAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299724January 16, 2020
UNKNOWN OR OTHER
THE FRONT ASSIST DOES NOT WORK WHEN THERE IS BAD WEATHER WHETHER SNOW OR RAIN. IF WATER COVER THE VW EMBLEM. THIS IS WHEN YOU WOULD THIS FEATURE THE MOST
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299771January 16, 2020
POWER TRAIN
THE AUTOMATIC TRANSMISSION DOES NOT WANT TO DOWNSHIFT. PER THE MANUFACTURER INSTRUCTIONS/OWNER MANUAL WHEN THE VEHICLE WAS NEW, THE OIL CHANGE FOR THE AUTOMATIC TRANSMISSION WAS NOT RECOMMENDED IN CONTRARY. THAT CHANGE IN FEW YEARS IN VW BOOKS BUT THE CONSUMERS WHERE NEVER INFORMED ABOUT IT. THE ISSUE STARTED WHEN THE VEHICLE HAD ABOUT 74000 MILES BUT IT WAS PAST THE NUMBER OF YEARS FOR THE POWER-TRAIN WARRANTY (PROBABLY 8 OR MORE). THE ISSUE HAPPENS WHEN A BRISK ACCELERATION OR GOING UPHILL AND MAINTAINING SPEED IS REQUIRED. WHEN ACCELERATING THE TRANSMISSION SHOULD DOWN SHIFT TWO GEARS FROM SIXTH TO FOURTH FOR EXAMPLE, THE TRANSMISSION BOGS DOWN AND THE WHOLE CAR SHAKES VIOLENTLY AND LOSSES SPEED. I'VE TRIED TO FIX THE ISSUE BY CHANGING THE TRANSMISSION OIL AT THE DEALER AND THAT WAS WHEN I FOUND OUT THAT THEY REVERS COURSE ON CHANGING FLUID FOR THE AUTOMATIC, HOWEVER THAT DID NOT FIX THE ISSUE AND VW DID NOT WANT TO FIX IT OR TAKE RESPONSIBILITY FOR THE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299481January 15, 2020
STRUCTURE:BODY
THE DRIVER DOOR WILL NOT OPEN FROM THE OUTSIDE OR INSIDE. THERE ARE MANY REPORTS THAT HIS OCCURS IN COLD CLIMATES DUE TO WATER GETTING INTO THE LOCK ACTUATOR MECHANISM. IF YOU CANNOT OPEN A DOOR TO EXIT THE VEHICLE, THAT IS A SIGNIFICANT SAFETY CONCERN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299029January 13, 2020
AIR BAGS
TL* THE CONTACT OWNS A 2014 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED ON THE VEHICLE DUE TO A BROKEN CLOCK SPRING. THE CONTACT STATED THAT UPON DUE TO THE FAILURE, THE STEERING WHEEL WOULD MAKE A CRACKING NOISE WHILE BEING TURNED AT VARIOUS SPEEDS. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THE VEHICLE WITH A FRACTURED CLOCK SPRING. UPON INVESTIGATION, THE CONTACT DISCOVERED NHTSA CAMPAIGN NUMBER: 15V483000 (AIR BAGS); HOWEVER, THE VEHICLE WAS NOT INCLUDED IN THE RECALL. THE CONTACT ALSO TOOK THE VEHICLE TO WINN VOLKSWAGEN WOODLAND HILLS LOCATED AT 21141 VENTURA BLVD, WOODLAND HILLS, CA 91364 WHERE HE WAS INFORMED THAT THE VEHICLE WOULD HAVE TO HAVE A DIAGNOSTIC AND THAT THE VEHICLE WOULD NOT BE COVERED UNDER WARRANTY OR THE RECALL. THE MANUFACTURER WAS NOTIFIED OF THE MATTER AND OFFERED NO ASSISTANCE. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS A 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298582January 11, 2020
SERVICE BRAKES
WHEN STOPPED AND START GOING AND GET TO ABOUT 30 MPH AND SHIFTS INTO THIRD GEAR THE EMERGENCY BRAKE SYSTEM ENGAGES AND I CAN BARELY MOVE. I HAVE TO TURN MY VW PASSAT OFF, WAIT A COUPLE MINUTES AND TURN IT BACK ON FORM THE EMERGENCY BRAKE TO DISLODGE. EXAMPLE: I'M IN VEGAS AT A STOP LIGHT IT TURNS GREEN SO IM GOING UP A ON RAMP TO GET ON FREEWAY AND AS SOON AS I ACCELERATE AND CAR SHIFTS INTO 3RD GEAR A YELLOW P WITH A CIRCLE AROUND IT COMES ON MY DASH AND WHEN I PUSH ON THE GAS ( I HAD MANY CARS BEHIND ME) MY CAR REVVED UP BUT WOULD NOT GO BECAUSE THE EMERGENCY PARKING BRAKE CAME ON. AND IT CONTINUES TO DO IT TO ME. IF I CAN GET PAST THIRD GEAR IT'S FINE AND 1ST AND 2ND GEAR ARE OK. I JUST PURCHASED THE CAR AND CALLED ON RECALLS THERE WEREN'T ANY. THIS ALMOST MADE ME HAVE A SERIOUS ACCIDENT ON MY WAY HOME THE SAME DAY. BECAUSE I HAVE TO GO OVER A PASS TO GET HOME IT DID IT TO ME 4 TIMES AND THE LAST TIME CP8LD OF KILLED ME. IVE BEEN READING THE PROBLEM OTHERS ARE HAVING WITH VEHICLE AND THEY ARE THE SAME AS MINE. BRAKING SYSTEM FAILURE ON 2006 VOLKSWAGON PASSAT. PLEASE HELP US WHO CAN NOT AFFORD TO PAY TO HAVE IT FIXED. AND I CANT SELL IT BECAUSE I CANT LET SOMONE ELSE GET HURT. THIS IS MY ONLY TRANSPORTATION AND I LOVE MY CAR. BUT NOW I'M SCARED TO DRIVE NOW. I CAN'T AFFORD TO FIX IT AND CAN'T RISK SELLING IT AND NOW HAVE NOTHING TO GET TO WORK. PLEASE HELP. THANK YOU
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297974January 8, 2020
ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2014 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO PRESTIGE VOLKSWAGEN OF TURNERSVILLE LOCATED AT 4271 E BLACK HORSE PIKE, TURNERSVILLE, NJ 08012 (856) 629-9200, FOR AN UNKNOWN MANUFACTURER RECALL (NHTSA NUMBER UNKNOWN). WHILE THE VEHICLE WAS AT THE DEALER, THE CONTACT WAS INFORMED OF TWO ADDITIONAL UNKNOWN OPEN RECALLS ON THE VEHICLE. WHILE DRIVING FROM THE DEALER BACK TO THE RESIDENCE THE ELECTRONIC POWER CONTROL (EPC) WARNING LIGHT ILLUMINATED. THE SAME DEALER WAS CONTACTED BY PHONE AND THE CONTACT WAS INFORMED TO HAVE THE VEHICLE TAKEN BACK TO THE DEALER TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE OIL LEVEL IN THE VEHICLE WAS LOW. THE CONTACT DISPUTED THAT THE OIL LEVEL WAS LOW AND INSTEAD STATED THAT EPC WARNING LIGHT FAILURE WAS DUE TO A THROTTLE BODY FAILURE. THE VEHICLE WAS NOT REPAIRED. AFTER TWO DAYS, THE EPC WARNING LIGHT AGAIN BECAME ILLUMINATED. THE VEHICLE WAS AGAIN TAKEN BACK TO THE SAME DEALER AND REMAINED IN THE CUSTODY OF THE DEALER FOR TWO WEEKS. THE CONTACT WAS INFORMED THAT THERE WOULD BE A $600 CHARGE TO PLACE AN OIL LEVEL MONITOR ON THE VEHICLE HOWEVER DUE TO THE DISPUTE BETWEEN THE CONTACT AND THE DEALER, THE CONTACT WAS INFORMED BY THE MANUFACTURER TO HAVE THE VEHICLE TAKEN TO ANOTHER AUTHORIZED DEALER. THE VEHICLE WAS THEN TAKEN TO CHERRY HILL VOLKSWAGEN LOCATED AT 2261 NJ-70, CHERRY HILL, NJ 08002, (888) 486-1840 FOR A SECOND DIAGNOSTIC TEST TO BE PERFORMED. THE DIAGNOSTIC TEST WAS PERFORMED AND AN UNDISCLOSED PART WAS REPLACED HOWEVER, THE FAILURE RECURRED. THE EPC WARNING LIGHT ALSO RECURRED. THE VEHICLE WAS TAKEN BACK TO CHERRY HILLS VOLKSWAGEN AND THE CONTACT WAS PROVIDED AN ESTIMATE OF $800 TO REPAIR THE VEHICLE HOWEVER, IT WAS STATED THAT THE REPAIR MAY NOT FIX THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT THERE WAS NO ADDITIONAL ASSISTANCE PROVIDED. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297559January 7, 2020
FUEL/PROPULSION SYSTEM
FUEL TANK LEAKING WHEN FULL ON DRIVERS SIDE DIRECTLY UNDER REAR PASSENGER SEAT. WHICH HAPPENS TO BE WHERE MY CHILDREN SIT. IT LEAKS UNTIL IT'S A LITTLE OVER HALF FULL THEN STOPS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297751January 7, 2020
EXTERIOR LIGHTING:BRAKE LIGHTS
TL* THE CONTACT OWNS A 2016 VOLKSWAGEN PASSAT. THE CONTACT WAS NOTIFIED ON SEVERAL OCCASIONS BY OTHER DRIVERS THAT THE REAR BRAKE TAIL LIGHTS WERE DIM AND NOT SUFFICIENT FOR VEHICLES TO FOLLOW BEHIND THE VEHICLE. THE VEHICLE WAS TAKEN TO BERGSTROM VOLKSWAGEN OF APPLETON (3019 N VICTORY LN #102, APPLETON, WI 54913 (800) 398-6846) TO BE INSPECTED. THE CONTACT WAS INFORMED THAT THE VEHICLE OPERATED AS INTENDED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND MADE AWARE OF THE ISSUE. THE CONTACT WAS REFERRED TO NHTSA BY THE MANUFACTURER TO FILE A COMPLAINT. THE FAILURE MILEAGE WAS 800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297343January 6, 2020
AIR BAGS, ELECTRICAL SYSTEM
HAVE AN AIR BAG ERROR COMING UP ON DASH. AT THE SAME TIME THIS HAPPENED ALL OF THE CONTROLS ON THE STEERING WHEEL HAVE STOPPED WORKING. VEHICLES HORN DOES NOT WORK NOW AS WELL ON THE STEERING WHEEL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297182January 5, 2020
POWER TRAIN
MY DAUGHTER WAS DRIVING HER 2015 VW PASSAT AND CAR WAS OPERATING FINE UNTIL TURNING LEFT ONTO COUNTY HIGHWAY OFF OF STATE HIGHWAY. AFTER TURNING, CAR WOULD NOT SHIFT OUT OF GEAR IT WAS IN; THE ENGINE JUST REVVED HIGHER RPMS. TOP SPEED WAS APPROXIMATELY 30 MPH. THE INTERSECTION SHE WAS TURNING AT IS A VERY BUSY ONE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297252January 5, 2020
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, FUEL/PROPULSION SYSTEM
THE VEHICLE HAS ISSUES WITH THE FUEL PUMP , INTAKE & CYLINDERS . I WAS ABLE TO CHANGE THE FUEL PUMP BUT NOTICED ONLINE THE VEHICLE HAS BEEN RECALLED FOR THESE SAME ISSUES . WHEN TURNING THE CAR ON AND DRIVING IT TURNS OFF AND HARDENING THE STEERING WHEEL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11292543January 2, 2020
ENGINE, POWER TRAIN
TIMING CHAIN BROKE RESULTING IN CATASTROPHIC ENGINE FAILURE. THIS VEHICLE HAS HAD NUMEROUS RECALLS AND IS THE SUBJECT OF MULTIPLE CLASS ACTION LAWSUITS. IF YOU HAVE THE OPTION TO PURCHASE A VW CC DO NOT DO IT. THESE VEHICLES ARE COMPLETE GARBAGE AND SHOULD BE RECALLED COMPLETELY BY THE MANUFACTURER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291348December 26, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2014 VOLKSWAGEN PASSAT. WHILE THE VEHICLE WAS UNDERGOING MAINTENANCE BY AN INDEPENDNDENT MECHANIC, TRASMISSION FLUID WAS FOUND LEAKING UNDENEATH THE VEHICLE. AFTER LOOKING UP RECALL INFOFRMATION ONLINE, THE TECHNICIAN ADVISED THE CONTACT TO TAKE THE VEHICLE TO A DEALER. THE CONTACT CALLED THE MANUFACTURER AND WAS INFORMED THAT ALTHOUGH THERE WAS A WARRANTY ON THE VEHICLE, IT HAD ALREADY EXCEEDED THE MILEAGE LIMIT. AS A RESULT, THE MANUFACTURER COULD NOT ASSIST WITH THE REPAIR COST. THE MANUFACTURER ALSO DID NOT ASSIST WITH SCHEDULING AN APPOINTMENT FOR THE CONTACT SINCE THERE WAS NO RECALL FOR THE FAILURE. THE DEALER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 84,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291102December 24, 2019
STRUCTURE:BODY
DRIVERS DOOR HANDLE WILL NOT OPEN FROM THE INSIDE AND VW WANTS A TON TO REPAIR IT. ON THE FORUMS & INTERNET THEY STATED WE SHOULD BE OPENING A CASE HERE AS ITS A KNOWN ISSUE AND SHOULD BE RECALLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290919December 23, 2019
POWER TRAIN
THEY VEHICLE IS STATIONARY AND IS MY 2ND VEHICLE FOR OCCASIONAL DAYS SO FOR THE MOST TIME STAY AT HOME. ONE DAY I JUST TURNED ON TO WARM UP AND THE CHECK ENGINE LIGHT TURNED ON. I WENT TO AUTO ZONE FOR DIAGNOSIS AND THE ERROR CODE READ P2432 SECONDARY AIR INJECTION SYSTEM AIR FLOW / PRESSURE SENSOR CIRCUIT LOW BANK 1. I CHECKED ON INTERNET AND THERE WAS A RECALL FOR 2011 VW JETTA 5 CYLINDER 2.5L THAT EXACTLY THE SAME ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290576December 21, 2019
STRUCTURE:BODY
2016 VW PASSAT. DRIVER'S SIDE DOOR LATCH FREEZES SHUT IN TEMPERATURES BELOW FREEZING. THE KEY-LESS ENTRY FOB UNLOCKS THE DOOR BUT THE DOOR CANNOT BE OPENED WHEN PULLING THE HANDLE. ALSO, THE INSIDE HANDLE WILL NOT OPEN THE DOOR. ALL OF THE OTHER DOOR LATCHES WORK NORMALLY. WEATHER CONDITIONS ARE GOOD... NO ICE, SNOW OR FREEZING RAIN. JUST THE TEMPERATURE IS BELOW FREEZING. THIS IS A POTENTIAL LIFE THREATENING SAFETY ISSUE IF SOMEONE WERE TO DRIVE THE CAR AND NOT BE ABLE TO EXIT IN AN EMERGENCY. IT IS POSSIBLE TO ENTER THE CAR FROM THE PASSENGER SIDE, SLIDE OVER TO THE DRIVER'S SIDE AND DRIVE THE CAR. WHEN THE TEMPERATURE RISES ABOVE FREEZING, THE LATCH WORKS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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