Volkswagen Passat Complaints

7,897 consumer complaints on file.

#11290596December 21, 2019
STRUCTURE:BODY
I KEEP HAVING A PROBLEM IN FREEZING WEATHER WITH MY VEHICLE DOOR MECHANISM FREEZING LOCKED. I CAN NOT GET INTO OF OUT OF THE CAR ONCE FROZEN. THIS IS SPECIFICALLY THE DRIVER SIDE DOOR. I HAVE LOOKED UP THE ISSUE AND PEOPLE HAVE HAD TO REPLACE THE DOOR ACTUATOR. VW HAS ISSUED A SERVICE BULLETIN TO THE DEALERS BUT NO RECALL. THERE IS OVER ONE HUNDRED THOUSAND VIEWS ON YOUTUBE RELATED TO THIS ISSUE AND I DOUBT PEOPLE ARE JUST WATCHING THIS BECAUSE THEY ARE BORED. I BELIEVE THIS TO BE A SAFETY ISSUE AS I CAN NOT GET INTO MY VEHICLE WHEN BELOW FREEZING AND IF IT IS REALLY COLD I CAN NOT GET OUT UNTIL THE OUTSIDE TEMPERATURE RAISES ENOUGH. I HAVE BEEN HAVING TO CRAWL THROUGH THE PASSENGER SIDE ON COLD DAYS. THIS HAS CAME UP QUITE A BIT WHEN THE CAR IS PARKED OUTSIDE ON REALLY COLD DAYS. FROM WHAT I HAVE READ IT SEEMS WATER CAN GET INTO THE ACTUATOR AND THEN THE PROBLEM HAPPENS. USUALLY THE HEATER IN THE CAR WILL THAW THE DOOR BY THE TIME I GET TO WHERE I AM GOING BUT IF THE TEMP IS REALLY COLD I WILL STILL BE LOCKED IN THE DRIVER SIDE. THIS STARTED LAST YEAR BUT I TRIED GREASE AND OIL HOPING IT WOULD FIX THE PROBLEM BUT THIS IS ON GOING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290017December 19, 2019
STRUCTURE:BODY
I ATTEMPTED TO ENTER MY VEHICLE, BUT THE DRIVER SIDE DOOR WOULD NOT OPEN. THE CAR WAS STATIONARY. THE TEMPERATURE WAS BELOW 30F. AFTER FINALLY GETTING IN THE CAR, I WAS NOT ABLE TO EXIT THE CAR THROUGH THE DRIVER SIDE DOOR BECAUSE IT WAS STILL STUCK. THE CAR HAD BEEN DRIVEN AROUND 40 MILES BEFORE GETTING TO MY DESTINATION. THE CAR WAS STATIONARY AND NOT RUNNING WHILE TRYING TO GET OUT. I COULD HAVE BECOME TRAPPED IN THIS VEHICLE IN AN EMERGENCY. I AM NOT EXTREMELY MOBILE AND HAD A LOT OF ISSUES EXITING THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290136December 19, 2019
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
THE ABS/ESC AND/OR BRAKE SYSTEM WARNING LIGHTS CAME ON. AT VARIOUS TIMES THE LIGHTS WOULD ILLUMINATE AND THEN WOULD TURN OFF AFTER AN IGNITION KEY CYCLE. (THESE ARE THE EXACT PROBLEMS THAT VW HAD WITH ABS MODULES IN EARLIER MODELS. I AM NOT POSITIVE IF THIS IS TRUE BUT WHILE DOING RESEARCH ON THOSE MODELS, I READ THAT THESE ABS MODULE ISSUES TYPICALLY CAME UP AFTER 105,000 TO 110,0000 MILES ON THE VEHICLE. MY VEHICLE IS JUST NOW WITH IN THAT RANGE) AFTER TAKING IT TO A SHOP, THE MECHANIC NEEDED TO REPLACE THE ABS MODULE, TOTALING AROUND $1200. NOTE: DATE LISTED IS AN APPROXIMATE DATE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11289958December 18, 2019
ENGINE
SINCE I BOUGHT THE CAR I'VE ALWAYS HAD ISSUES WITH THE OIL CONSUMPTION. I WAS TOLD IT WAS 'NORMAL' TO LOOSE UP TO 8 COURTS OF OIL IN-BETWEEN MY OIL CHANGES. THE DEALERSHIP TOLD ME THIS!! THE CAR HAS BEEN VERY WELL TAKEN CARE OF, I GET OIL CHANGES EVERY COUPLE THOUSAND MILES INSTEAD OF EVERY 10,000 LIKE VW RECOMMENDS. IF I DID THIS MY ENGINE WOULD QUIET LITERALLY BLOW UP. I'VE BEEN TOLD REPEATEDLY BY MULTIPLE FOREIGN REPAIR SHOPS (NON VW DEALERSHIP) THAT THIS IS A COMMON ISSUE WITH THIS MOTOR BUT FOR WHATEVER REASON THE 2013 CC MODELS WERE NOT RECALLED. BY THE SOUNDS OF IT'S A REPAIR THAT VW REFUSES TO ACKNOWLEDGE OR FIX. I'M UPSIDE DOWN ON THE LOAN & HAVE BEEN TOLD I BASICALLY NEED A WHOLE NEW ENGINE. NOW, EVERY TIME I REFUEL I HAVE TO ADD A QUART OF OIL OTHERWISE MY CHECK ENGINE LIGHT COMES ON OR I RECEIVE A 'CHECK OIL PRESSURE. ENGINE OFF' MESSAGE. I MIGHT BE A FEMALE BUT I'M NOT THAT STUPID TO KNOW THAT THIS ISN'T NORMAL! THIS IS A CONSTANT ISSUE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11289555December 17, 2019
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
VEHICLE WAS SOLD WITH REMOTE START FEATURE. DEALER AND SALESMAN KNEW THE REMOTE START DID NOT WORK. THIS WAS A SELLING POINT ON THE CAR. THEY KEEP PUTTING OFF FIXING THE ISSUE WITH THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11289321December 16, 2019
ELECTRICAL SYSTEM
THE FRONT DRIVER SIDE DOOR WILL NOT LOCK. IT WILL NOT LOCK WITH THE FAB, OR USING THE MANUAL KEY LOCK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11289137December 15, 2019
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
DRAINS NEW BATTERY OVERNIGHT... HEAR ELECTRIC COMPONENT RUNNING WHEN OPENING DRIVER SIDE DOOR GAS SMELL IN ENCLOSE ENVIRONMENT (GARAGE) ALTHOUGH NO LEAK FOUND ON THE FLOOR. ONGOING PROBLEM, IT CAN GO A COUPLE OF WEEKS WITHOUT RECHARGING BATTERY, BUT SUDDENLY IS DEAD...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11288908December 13, 2019
ENGINE, POWER TRAIN
DROVE CAR WITHOUT PROBLEMS. CAME BACK AN HOUR LATER AND IT STARTED, BUT ENGINE WAS SHAKING. MOVED IT ACROSS PARKING LOT AND SHUT ENGINE OFF. NEXT TIME I TRIED TO TURN IT ON, WOULD NOT START. TOOK IT TO MECHANIC, SAID THAT TIMING CHAIN BROKE AND RUINED THE REST OF THE ENGINE. DID RESEARCH AND FOUND THIS TO BE A COMMON ISSUE WITH VW ENGINES. FAULTY TIMING CHAINS ARE USED WHICH CAUSE CATASTROPHIC ENGINE FAILURE LEAVING DRIVER AT RISK IF THIS HAPPENS WHEN DRIVING. EVEN WHEN NOT DRIVING, THE POSSIBILITY OF SUCH A COMMON OCCURRENCE FROM ONE OF THEIR PRODUCTS FAILING AND RUINING THE REST OF THE CAR IS UNFAIR TO CONSUMERS AND VOLKSWAGEN SHOULD BE HELD ACCOUNTABLE BEYOND WARRANTY LIABILITIES FOR ANY OF THEIR VEHICLES THAT THIS HAPPENS TO. THEY SHOULD NOT BE ALLOWED TO BUILD FAULTY ENGINES AND LEAVE CONSUMERS TO FOOT THE BILL FOR THEIR SHODDY DESIGNS AND WORKMANSHIP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11288973December 13, 2019
ENGINE, VEHICLE SPEED CONTROL
I WAS DRIVING ON FLAT PAVED ROAD AT SPEED OF 25-30 MPH WHEN SUDDENLY THE RPM SURGED FROM 1 TO 4, ENGINE REVVED, MADE LOUD HIGH PITCH WHINE FOR SEVERAL MINS. I WAS NOT ACCELERATING, ONLY FOLLOWING ANOTHER VEHICLE AHEAD. I WAS GOING TO PULL OFF THE ROAD AND TURN OFF THE IGNITION, WHEN THIS STOPPED & CONTINUED DRIVING NORMALLY AND NOTED THE RPM WAS BACK TO NEAR 1. NO PANEL OR ENGINE LIGHTS CAME ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11288611December 12, 2019
AIR BAGS, FUEL/PROPULSION SYSTEM
I BOUGHT THE CAR AROUND MID-SEPTEMBER 2019. I'VE BEEN DRIVING IT SINCE AND JUST RECENTLY, I'D SAY DECEMBER 9TH, 2019 TO BE EXACT, GOT A LETTER IN THE MAIL SAYING MY VEHICLE HAD A RECALL FOR THE AIRBAG. I WENT ONLINE TO THE CAR BRANDS WEBSITE AND LOOKED UP MY EXACT CAR TO VERIFY. UPON DOING THIS, I DISCOVERED IT HAD A SECOND RECALL FOR THE FUEL PUMP. I TOOK THE CAR IN FOR THE FREE REPAIRS, ONLY TO BE TOLD THAT THEY CAN'T FIX THE FUEL FUMP ISSUE AS MY CHECK ENGINE LIGHT IS ON. FROM WHAT I'VE BEEN TOLD BY A MECHANIC I WENT TO, THE LIGHT IS ON DUE TO A LEAK IN MY VACUUM PUMP. HE SAID IT'D COST ABOUT $600 FOR PART AND LABOR, BUT THAT THIS FIX ISN'T EXTREMELY IMPORTANT AND THAT MY CAR SHOULD RUN WELL ENOUGH WITHOUT THIS FIX. ME BEING BROKE, I DIDN'T GET IT FIXED. WELL, NOW THAT I'M HERE TO GET MY RECALL PARTS FIXED, I'M BEING TOLD I CAN'T GET ONE OF THEM FIXED, AND I'D HAVE TO PAY AROUND $124 FOR A DIAGNOSIS OF WHY THE CHECK ENGINE LIGHT IS ON, OR PAY THE ESTIMATED COST TO FIX WHAT'S CASUING IT (WHICH I'D ONLY KNOW IF I ALLOWED THE DIAGNOSIS). SO NO MATTER WHAT, I'D HAVE TO PAY MONEY, OR JUST NOT GET MY FUEL PUMP, WHICH WAS RECALLED, FIXED. IS THIS SOMETHING THEY CAN DO? SEEMS UNLIKELY THEY'D HAVE TO CLEAR THE LIGHT TO FIX THE FUEL PUMP...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11288179December 10, 2019
ENGINE
TL* THE CONTACT OWNS A 2014 VOLKSWAGEN PASSAT. WHILE OPERATING THE VEHICLE, THE ELECTRONIC POWER CONTROL INDICATOR REMAINED ILLUMINATED AND THE VEHICLE WOULD SHUT OFF. THE VEHICLE WAS TOWED TO VOLKSWAGEN OF SOUTH ATLANTA (4305 JONESBORO RD, UNION CITY, GA) WHERE IT WAS DIAGNOSED THAT THE ENGINE WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11287107December 5, 2019
POWER TRAIN
DSG TRANSMISSION INTERMITTENTLY FLASHES D GEAR SELECTOR INDICATOR. THIS MEANS THE TRANSMISSION SHIFTS INTO NEUTRAL AND CANNOT BE REENGAGED INTO DRIVE. VERY DANGEROUS CONDITION ON FREEWAY OR MAKING LEFT HAND TURN WITH ON COMING TRAFFIC. SHUTTING VEHICLE OFF AND BACK ON ALWAYS CLEARS THE CONDITION HOWEVER VEHICLE MUST BE STOPPED AND IN P. FAULT OCCURS RANDOMLY SOMETIMES WITH 2500 MILES BETWEEN OCCURRENCES. HAS OCCURRED 5 TIMES WITH 2500 MILES BETWEEN THE 4TH AND 5TH OCCURRENCE. TRANSMISSION HAS BEEN SERVICED PER VW REQUIRED INTERVALS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11286835December 4, 2019
SERVICE BRAKES, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
MY VEHICLE DOES. SUDDEN STOP WHILE I'M DRIVING EMERGENCY BRAKE LIGHTS UP ND THEN ON DASH IT STATE TO STOP VEHICLE PULL OVER AND DOESN'T WANT TO ADVANCE TO MOVE OUT OF DANGER FROM TRAFFIC ON STREETS AND FREEWAY. THEN I WON'T WANT TO ADVANCED AT TIME AND THE PRND ALL LIGHT UP AT ONE OR NONE AT ALL AT TIME. THIS HAS HAPPENED ABOUT X 4 TIMES LAST YEAR AND NOW IT KEEPS DOING IT EVERY TIME. SO KNOW I JUST KEEP MY CAR PARKED BECAUSE I'M AFRAID OF PUTTING MY KIDS IN DANGER I CAN'T EVEN TAKE IT IN TO A DEALER FOR AIRBAG RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11286728December 3, 2019
STRUCTURE:BODY
FUEL TANK DOOR DOESN'T OPEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11286740December 3, 2019
STRUCTURE:BODY, ELECTRICAL SYSTEM
THE PROBLEM BELOW WAS FIRST EXPERIENCED WHEN THE CAR WAS STATIONARY ON A CITY STREET. THE DRIVER DOOR FAILS TO OPEN AFTER BEING EXPOSED TO COLD TEMPERATURES OF ABOUT 32F OR LESS. THE EXTERIOR HANDLE BEHAVES AS USUAL, BUT DOES NOT DISENGAGE THE LATCH LOCATED IN THE DOOR JAM. DURING THESE EPISODES, THE INTERIOR HANDLE HAS A UNNATURAL AMOUNT OF RESISTANCE, SO MUCH SO THAT THE OPERATOR WILL CEASE PULLING ON THE HANDLE IN FEAR OF DAMAGING THE COMPONENTS. SOMETIMES THE DOOR WILL REGAIN IT'S NORMAL OPERATION AFTER PRESSING THE LOCK AND UNLOCK BUTTON MULTIPLE TIMES ON THE INTERIOR DRIVERS SIDE PANEL. LOCKING AND UNLOCKING THE CAR FROM THE PASSENGER'S PANEL WILL NOT YIELD THE SAME RESULTS. WHEN IT'S EXECUTED FROM THE PASSENGER PANEL, THE DRIVERS DOOR LOCK DOES NOT AUDIBLY ENGAGE AND DISENGAGE. PLEASE NOTE, EVEN AFTER MANAGING TO OPEN THE DOOR AT THE BEGINNING OF A TRIP, DOES NOT MEAN IT WILL OPEN WHEN YOU ARRIVE AT YOUR DESTINATION. I'VE EXPERIENCE THIS MULTIPLE TIMES WHEN DEPARTING MY PLACE OF RESIDENCE (DID NOT LEAVE UNTIL THE DOOR WAS 'FIXED') AND THEN ARRIVING AT WORK. THIS ISSUE IS WELL KNOWN IN THE MORE RECENT MODELS OF VOLKSWAGEN PASSATS AS SEARCH ENGINES YIELD A MULTITUDE OF RESULTS. IT WAS FIRST NOTICED IN THE EARLY MONTHS OF 2019, DID NOT PERSIST OVER THE SUMMER, AND BEGAN AGAIN IN NOVEMBER OF 2019.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11286286December 2, 2019
UNKNOWN OR OTHER
SAME ISSUE AS NHTSA ID # 11096639. CAR WAS PARKED, TURNED OFF, AND LOCKED AFTER 3 ADULTS EXITED THE CAR AND ENTERED A STORY. A FEW MINUTES LATER A CONCERNED PERSON RAN IN THE STORE ASKING WHO OWNS A BLACK VW? THE CAR HAD ROLLED AWAY, UNATTENDED, AFTER BEING PARKED ON A SLIGHT INCLINE. IT ROLLED INTO ANOTHER CAR ABOUT 50 YARDS AWAY AT A GAS STATION. NO INJURIES.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11286334December 2, 2019
VISIBILITY/WIPER
VEHICLE STOPPED BLOWING AIR THROUGH OUTLETS CAUSING FOGGING OF WNDOWS AND REDUCED VISIBILITY AIR BLOCKAGE OCCURS WHILE STATIONARY AND MOVING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11286344December 2, 2019
SERVICE BRAKES
MY CAR WAS DRIVING AND BRAKES WERE WORKING FINE. THEN I TRIED TO STOP AS I CAME TO A RED LIGHT N BRAKES TOTALLY FAILED. I COULDN'T STOP N WENT RIGHT THROUGH THE RED LIGHT AND I BETWEEN 2 CAR B4 FINALLY COMING TO A STOP A HALF MILE LATER. I DROVE THE CAR ON BACKSTREETS AND THE BRAKES WILL WORK WHEN I START GOING BUT AFTER A FEW STOPS THEY START GETTING SOFT UNTIL THEY JUST TOTALLY FAIL. THEIR IS PLENTY OF BRAKE FLUID IN THE SYSTEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11286345December 2, 2019
STEERING
WHILE PARKED, UPON STARTING THE VEHICLE, A MESSAGE ON THE CONSOLE SHOWS THE FOLLOWING MESSAGE: STEERING COLUMN LOCK DEFECTIVE!.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11286451December 2, 2019
SUSPENSION, UNKNOWN OR OTHER
AT SPEED OF OVER 65MPH. STEERING WHEEL STARTS TO VIBRATE WITHIN 10MINUTES OF DRIVING ON THE HIGHWAY. KEEP RETURNING TO THE DEALER WHICH SAYS THEY HAVE DONE ALL THEY CAN THAT SHOULD HAVE CORRECT THE PROBLEM. BUT AFTER THEY HAVE TRIED FOR OVER 4 TIMES TO CORRECT IT. THE ISSUE STILL THERE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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