Volkswagen Passat Complaints

7,897 consumer complaints on file.

#10004605January 24, 2003
STEERING:COLUMN
CONSUMER CALLED COMPLAINING ABOUT HAVING PROBLEMS WITH THE TIRE ROD ENDS BEING DEFECTIVE. ALSO STATED THAT THERE IS A RECALL ON THE VEHICLE NOW BUT THE RECALL DID NOT AFFECT HIS VIN #. MANUFACTURE WAS CONTACTED AND STATED THAT THERE WAS NOTHING THEY CAN DO ABOUT IT. TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10003342January 24, 2003
ELECTRICAL SYSTEM:IGNITION
I PURCHASED MY 2002 PASSAT 1.8T IN MID-MAY, 2002. SINCE THEN 3 IGNITION COILS HAVE FAILED CAUSING MY CAR TO SUDDENLY DECELERATE AND NEAR "DYING". MY CAR BEEN IN THE SHOP FOR CLOSE TO A MONTH BECAUSE THE PARTS ARE NOT AVAILABLE. I HAVE FOUND OUT THAT VW HAS BEEN LYING TO CUSTOMERS (INCLUDING ME) WHEN BLAMING THE FAILURES ON DEFECTIVE COILS MANUFACUTRED BY A 3RD PARTY. HOWEVER, I HAVE LEARNED THAT IT IS A DESIGN DEFECT IN THE NEW 2002 1.8T MODEL THAT CAUSES A MOISTURE BUILD UP THAT THE COILS CANNOT WITHSTAND. VW ASKED THE 3RD PARTY MANUFACTURE A NEW COIL THAT CAN WITHSTAND THE MOISTURE, WHICH HAS BEEN DONE. THE SHORTAGE HAS BEEN CAUSED BY THE FACT THAT THE NEW COILS NEED TO GO INTO THE NEW 2003 MODELS FIRST, LEAVING THOSE OF US WITH CARS THAT DON'T RUN TO WAIT. VW IS STILL REFUSING TO REPLACE ANY COIL UNTIL IT FAILS. SO MUCH FOR A RELIABLE NEW CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10004624January 24, 2003
ENGINE AND ENGINE COOLING
CONSUMER STATED THAT WHILE DRIVING AT ANY SPEED AND WITHOUT WARNING THE VEHICLE WILL SHUT OFF CAUSING CONSUMER TO PULL OVER. DEALER NOTIFIED. TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10003356January 24, 2003
ELECTRICAL SYSTEM:IGNITION
IGNITION COIL FAILED ON A FREEZING COLD NIGHT. THE CARD STARTED, BUT SHOOK AND WAS UNABLE TO DRIVE. HAD TO WAIT 2 HOURS FOR A TOW TRUCK IN SINGLE DIGIT TEMPS. MY DEALER WAS VERY GOOD ABOUT IT AND REPLACED BAD COIL AND OTHER 3 AS PREVENTIVE MEASURE. HOWEVER, I UNDERSTAND THAT THERE HAVE BEEN MANY OTHER 2002 PASSAT'S WITH MULTIPLE IGNITION COIL FAILURES-ON DIFFERENT OCCASIONS, RESULTING IN SEVERAL TRIPS TO THE DEALER. THIS IGNITION COIL FAILURE CAN BE VERY HAZARDOUS, ESPECIALLY DURING HIGHWAY DRIVING. ALL CAR OWNERS SHOULD BE INFORMED ABOUT THIS PROBLEM, AND HAVE THE OPPORTUNITY TO FIX THIS BEFORE BEING INJURED OR STRANDED. THERE SHOULD BE A RECALL ON THESE IGNITION COILS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10003261January 23, 2003
ELECTRICAL SYSTEM:IGNITION
FAILED COIL PACK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10004535January 23, 2003
SERVICE BRAKES, AIR:DISC:ROTOR
CONSUMER STATES THE ORIGINAL REAR BRAKES AND ROTORS. WAS REPLACED ON HIS VEHICLE AT 31,000 MILES. CONSUMER BELIEVE IS TO PREMATURE TO REPLACED. DEALER HAS BEEN NOTIFIED. PLEASE PROVIDE FURTHER INFORMATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10003312January 23, 2003
ELECTRICAL SYSTEM:IGNITION:MODULE
I HAVE A 2002 VOLKSWAGEN PASSET THAT HAD TO BE TOWED THREE TIMES FOR FAILED IGNITION PACKS. THE VEHICLE WAS IN THE SHOP A TOTAL OF FOUR TIMES. VOLKSWAGEN WAS AWARE OF THE PROBLEM AND NEVER CONTACTED THE CONSUMERS OR THE OWNERS OF THIS PROBLEM. THEY ADVISED THAT THEY WOULD ONLY REPLACE THE COIL THAT WENT BAD AND NOT ALL AT ONCE. IF THE COMPANY IS AWARE OF THE PROBLEM THEN THEY SHOULD HAVE TAKEN SOME ACTION BY NOTIFYING THE COMSUMERS. VOLKSWAGEN'S ARE SUPOSED TO BE RELIABLE, BUT IT SEEMS THEY ARE NOT AT LEAST FOR THE 2001/2002 PASSET. PLEASE TAKE TIME TO LOOK INTO THIS MATTER. MY INCIDENTS OCCURRED LAST FEB, MAY, DEC, AND JAN 03. I ALSO ASKED VOLKSWAGEN WHO WOULD BE RESPONSIBLE FOR THE REPAIRS AFTER THE WARRANTY RUNS OUT. I WAS TOLD THAT I COULD ALWAYS SEND IN THE REPAIR AMOUNT TO SEE IF THEY WOULD REIMBURSE ME. THANK YOU
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10004350January 22, 2003
ENGINE AND ENGINE COOLING
CONSUMER STATES WHILE DRIVING THE VEHICLE THE CHECK ENGINE LIGHT WOULD COME ON THEN THE CAR WOULD SHUT OFF. TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10004371January 22, 2003
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
CONSUMER CALLED COMPLAINING ABOUT HAVING PROBLEMS WITH IGNITION COIL PACK. ALSO STATED THAT WHILE CONSUMER WAS DRIVING THE VEHICLE IT STARTS SHAKING AND IDLES AND ALSO INDICATED THAT THIS IS THE SECOND TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10003237January 22, 2003
ENGINE AND ENGINE COOLING:ENGINE
INJECTION COIL FAILURE ON 1.8T ENGINE-VW PASSAT 2002. WE HAVE HAD 3 FAILURES SPANNING 16 MONTHS. CAR WAS PURCHASED 8/01. INJECTION COIL AT CYLINDER #2 OCCURRED ON 1/02, 7/02,1/03 EVERY 7000 MILES. WE WENT BACK TO THE DEALER AND THE MANAGER HAS CONFIRMED THAT THIS IS A KNOWN PROBLEM WITH THE 4 CYLINDER ENGINES BUT WON'T TAKE THE CAR BACK. WE ARE ACTUALLY LUCKY BECAUSE WE ONLY HAVE PROBLEMS WITH ONE COIL. OTHER DRIVERS HAVE HAD MULTIPLE COIL FAILURES. WHEN I SPOKE TO THE TOW TRUCK DRIVER ON 1/03, HE MENTIONED THAT HE'S HAD ABOUT 100 AUDI A4'S ( SAME ENGINE AS THE VW 1.8T) RECENTLY( WE'VE HAD A COLD SPELL IN CHICAGO FOR THE LAST 2 WEEKS). THEY ALL HAVE THE SAME PROBLEM. THE ENGINE LIGHT GOES ON WHILE DRIVING. THE CAR IDLES ROUGHLY AND IT DOSEN'T GO. THE CARS ARE IN FOR REPEATED INJECTION COIL REPLACEMENTS BUT THEY STILL KEEP FAILING. THIS HAS BEEN A FRUSTRATING EXPERIENCE. THERE SHOULD BE A RECALL WITH THIS SITUATION BECAUSE IT INVOLVES BOTH THE AUDI AND VW CARS WITH 1.8T ENGINES. A4'S, BEETLES,JETTAS, AND PASSATS!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10003162January 22, 2003
ELECTRICAL SYSTEM:IGNITION
IGINTION COIL PACK FAILED CAUSING A SUDDEN DECEASE IN POWER AS ONE THE CYLINDERS WAS NOT FIRING. THIS PROBLEM IS EXTREMELY COMMON AND REQUIRES ALL FOUR COILS TO BE REPLACED. VW IS ONLY REPLACING THE FAILED COIL BECAUSE OF A SHORTAGE OF PARTS. THERE SHOULD BE A RECALL WHERE ALL FOUR COILS ARE REPLACED AS THE SUDDEN LOSS OF POWER MAY CAUSE ACCIDENTS AND FATALITIES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10003177January 22, 2003
ELECTRICAL SYSTEM:IGNITION
DEFECTIVE IGNITION COILS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10003182January 22, 2003
ELECTRICAL SYSTEM:IGNITION
I HAVE HAD TWO IGNITION COILS IN MY 2002 VOLKSWAGEN PASSAT FAIL, CAUSING THE CAR TO SHAKE VIOLENTLY AND LOOSE ALL POWER. MY ENGINE FAILURE LIGHT WENT ON AGAIN YESTERDAY, BUT MY DEALERSHIP REFUSES TO ACCEPT THE CAR FOR SERVICE UNTIL IT ACTUALLY BREAKS DOWN. I TRANSPORT THREE SCHOOL-AGE CHILDREN IN THIS CAR AND OFTEN MUST BE ON THE INTERSTATE. I FEEL I WILL BE UNABLE TO CONTROL THE CAR IF THE FAILURE HAPPENS AT HIGH SPEED ON THE INTERSTATE OR IN HEAVY TRAFFIC. IT SEEMS INEVITABLE THAT SOMEONE SOMEWHERE IS GOING TO BE KILLED OR INJURED BECAUSE OF THIS. SO I WANTED TO BRING IT TO YOUR ATTENTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10003183January 22, 2003
POWER TRAIN:CLUTCH ASSEMBLY, EXTERIOR LIGHTING:HEADLIGHTS, ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH, ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD
I HAVE VW PASSAT, 2001. IT HAS AROUND 30 000 MILES ON IT. THE CLUTCH HAS GONE DOWN ON THIS CAR AND IT NEEDS TO BE REPLACED. PARTS AND LABOR FOR THIS REPAIR ARE MORE THAN $2200. THIS CAR HAS ELECTRICAL PROBLEMS ALSO. THE WARRANTY IS GONE AFTER 24000K OR 2 YEARS. I HAVE EXTENDED WARRANTY ON THIS CAR, BUT THEY DON'T COVER ANYTHING FROM THE LONG LIST OF REPAIR. I CALLED TO VW CUSTOMER CARE AND ASK TO REIMBURSE ME FOR CLUTCH REPAIR, SINCE IT MUST BE AFTER 10 YEARS/100 000 MILES POWER TRAIN WARRANTY. THEY REFUSED TO PARTICIPATE. I COMPLAIN ABOUT VW QUALITY ( I HAVE FRIENDS HAVING TROUBLE WITH VW AS WELL). I BELIEVE THAT MANUFACTURE HAS TO TAKE CARE OF BAD PRODUCT AND COVER THE REPAIR COST. I PURCHASED THIS CAR BRAND NEW AND I EXPECT TO HAVE A QUALITY ITEM, NOT THE JUNK FOR MORE THAN $25K. I ALSO COMPLETELY DISSATISFIED WITH VW SERVICE!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10003218January 22, 2003
ELECTRICAL SYSTEM:IGNITION:MODULE
SINCE 10/15/02, I HAVE HAD 3 COIL PACKS FAIL ON MY 2001 PASSAT 1.8T WAGON. ON 10/15/02 A COIL PACK FAILED AND THEY REPLACED IT THAT DAY. ON 12/16/02, ANOTHER COIL PACK FAILED AND I DIDN'T GET THE CAR BACK UNTIL 12/30/02. ON 1/8/03, A THIRD COIL PACK FAILED, AND I DIDN'T GET THE CAR BACK UNTIL 1/20/03. IN EACH CASE, THE CAR DROPPED DEAD WITHIN 2 MILES OF A DEALERSHIP. AT THIS POINT, I DON'T WANT TO TAKE THE CAR BEYOND THE 5 MILES IT TAKES ME TO GET TO WORK. I'VE SPOKEN WITH VW NORTH AMERICA ABOUT REPLACING THE FOURTH (AND FINAL) COIL PACK, BUT THEY ARE UNWILLING TO DO SO UNTIL IT, TOO, FAILS. THE CAR IS STILL UNDER WARRANTY, BUT THAT WILL EXPIRE IN ANOTHER 1000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10003223January 22, 2003
ELECTRICAL SYSTEM:IGNITION
THIS IS THE SECOND TIME IN TWO MONTHS MY 2002 VW PASSAT 1.8T HAS HAD IGNITION COIL FAILURES. THE FIRST OCCURED NOV. 11, 7875 MILES. THE SECOND, JAN 6, 9200 MILES. THE SECOND TIME, TWO OF THE FOUR INGITION COILS FAILED AND WAITED 15 DAYS FOR REPLACEMENTS. THE DEALER SAID THE OLD COILS IN THE CAR HAVE A 90% FAILURE RATE, WHILE THE NEW COILS THEY ARE REPLACING THEM WITH HAVE A 20% EXPECTED FAILURE RATE. I DO NOT FEEL SAFE DRIVING A CAR THAT HAS THOSE PROBABILITIES OF FAILURE. MYSELF AND OTHER PASSAT OWNERS DEMAN VOLKSWAGEN FIND A SOLUTION FOR THESE COST-CUTTING RELATED MALFUNCTIONS THAT COMPROMISE THE SAFETY OF OUR VEHICLES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10004204January 21, 2003
ENGINE AND ENGINE COOLING
CONSUMER STATED THAT WHILE DRIVING AT ANY SPEED AND NO WARNING THE VEHICLE WILL HEAVILY JERK AND THEN THE ENGINE LIGHT WILL COME ON AND STAY ON THE REMAINDER OF THE TIME VEHICLE IS BEING OPERATED ON. DEALER NOTIFIED. TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10004214January 21, 2003
ELECTRICAL SYSTEM:IGNITION
WHILE DRIVING THE CHECK ENGINE WARNING LIGHT CAME ON, THEN THE VEHICLE LOST POWER. THIS ALMOST CAUSED AN ACCIDENT. THE DEALERSHIP INDICATED THAT ONE OF THE IGNITION COILS HAD CRACKED AND SHORTED OUT. THE PARTS ARE ON BACK ORDER, CAUSE THIS IS A COMMON PROBLEM. TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10004224January 21, 2003
FUEL SYSTEM, OTHER:STORAGE:TANK ASSEMBLY:PRESSURE RELIEF DEVICES
CONSUMER WAS TOLD BY DEALER THAT THE QUAL PACK WERE DEFECTIVE ON HER VEHICLE, ALSO STATED THAT THE VEHICLE TAKES A WHILE TO HEAT UP. TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10004230January 21, 2003
ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN
CHECK ENGINE LIGHT ILLUMINATED AND DEALER STATED ENGINE COIL NEEDED REPLACING. TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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