Volkswagen Passat Complaints

7,897 consumer complaints on file.

#10003556January 28, 2003
ELECTRICAL SYSTEM:IGNITION
IGNITION COILS. THE IGNITION COILS ON MY 2002 PASSAT WAGON 1.8T HAVE FAILED 3 TIMES IN THE LAST MONTH. THEY HAVE FAILED TWICE IN THE PAST WEEK. THUS, WHILE DRIVING TO WORK TODAY, AFTER HAVING TWO OF THE COILS REPLACED YESTERDAY, ANOTHER COIL FAILED. NOW I HAVE 3 OF THE 4 COILS WHICH ARE ALLEGEDLY NON-DEFECTIVE. I ASKED THE DEALER TO REPLACE THE 4TH COIL AND HE REFUSED. I CALLED VW OF AMERICA AND THEY SAID THAT THEY WILL NOT AUTHORIZE THE REPAIR OF THE 4TH COIL. I INFORMED THEM OF THE DANGER POSED BY THIS CONDITION, NAMELY THE CAR LOSING POWER ON THE HIGHWAY AND/OR STRANDING PEOPLE IN BAD SITUATIONS. HE STATED THAT THEY WERE AWARE OF THE PROBLEM AND THE DANGERS POSED, BUT WOULD NOT REPLACE ANY PART THAT HAD NOT FAILED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10004832January 28, 2003
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
WHILE DRIVING 3 IGNITION COILS FAILED CAUSING THE VEHICLE TO MAKE A BACKFIRE NOISE AND THE VEHICLE SHAKES VIOLENTLY. PLEASE PROVIDE ANY ADDITIONAL INFORMATION. TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10004850January 28, 2003
ELECTRICAL SYSTEM:IGNITION
WHILE TRAVELING ON THE HIGHWAY WITHOUT WARNING, THE VEHICLE WILL SHUT DOWN AND WILL NOT RESTART. PLEASE PROVIDE ADDITIONAL INFORMATION DEALER IS AWARE OF THE PROBLEM. TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10003592January 28, 2003
SUSPENSION:FRONT:CONTROL ARM
CREAKING/SQUEAKING NOISE FROM FRONT-RIGHT (PASSENGER) SIDE OF FRONT CONTROL ARMS. DEALER INDICATED NEED OF REPLACING CONTROL ARMS FOR WEAR. VEHICLE MANUFACTURED IN 99 WITH 92414 MILES, MOSTLY HIGHWAY MILES, DOES NOT GIVE A REASON FOR THESE TO FAIL AS MOST CARS HAVE CONTROL ARMS TO LAST A LIFETIME OF A VEHICLE HENCE FAILING AT THE CAR'S CURRENT CONDITION SHOULD NOT BE ACCEPTABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10004668January 27, 2003
ELECTRICAL SYSTEM:IGNITION
CONSUMER COMPLAINED ABOUT HAVING PROBLEMS WITH THE COIL PACKS. ALSO STATED THAT SHE WAS TOLD THAT EVEN THE PARTS THAT HAVE BEEN REPLACED CAN STILL BE DEFECTIVE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10004682January 27, 2003
ELECTRICAL SYSTEM:IGNITION
CONSUMER'S HAS BECOME AWARE OF DEFECT WITH VEHICLE'S IGNITION COILS. CONTACTED MANUFACTURER WHO ADVISED WILL ONLY REPLACE SPECIFIC COILS WHEN THEY FAIL. CONSUMER IS VERY CONCERNED ABOUT SAFETY WHILE DRIVING VEHICLE SHOULD COIL FAIL AND STALL. VERY UPSET THAT THE VOLKSWAGEN IS NOT TAKING A "PREEMPTIVE" STANCE WITH DEFECT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10004743January 27, 2003
ELECTRICAL SYSTEM:IGNITION
WHILE TRAVELING, THE VEHICLE BEGAN TO RIDE ROUGH. THE ENGINE INDICATION LIGHT STARTED TO FLASH. THE VEHICLE DID NOT TRAVEL OVER 5 MPH. THE VEHICLE WAS SERVICED, AND THE TECHNICIAN NOTICED THAT THE IGNITION COIL PACK(S) NEEDED TO BE REPLACED. *AK FOUR IGNITION COILS WERE FOUND FAULTY. *SCC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10003445January 27, 2003
ELECTRICAL SYSTEM:IGNITION
MULTIPLE IGNITION COIL PACK FAILURES IN 2002 MODEL YEAR VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10003447January 27, 2003
ELECTRICAL SYSTEM:IGNITION:MODULE
FAILED IGNITION COIL ON 2001 VW PASSAT... THIS PART AND CAR NEEDS TO BE RECALLED!!! THIS PART IS DEFECTIVE IN ALL 2001 AND 2002 VOLKSWAGENS AND AUDIS WITH 1.8-LITER, 4-CYLINDER, TURBOCHARGED ENGINES. THOSE ENGINES ARE FOUND IN AUDI A4S AND TTS AND IN VOLKSWAGEN JETTAS, PASSATS, NEW BEETLES, AND GOLF GTIS. WE HAVE HAD 2 COILS FAIL IN 2 SEPERATE INSTANCES, IN THE PAST 6 MONTHS. IN ADDITION TO BEING AN INCONVENIENCE, BOTH INSTANCES WERE DANGEROUS AS THE CAR EITHER LOST POWER OR SHUT DOWN WHILE ON THE EXPRESSWAY. VW DEALERSHIPS HAVE BEEN UNWILLING TO REPLACE THE DEFECTIVE COIL UNTIL IT ACTUALLY FAILS (WHICH IS JUST A MATTER OF TIME). THEY SAY UNTIL THE PRODUCT IS OFFICIALLY RECALLED, THEY CAN AND WILL DO NOTHING BUT THE BARE MINIMUM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10003458January 27, 2003
ENGINE AND ENGINE COOLING:ENGINE
I HAD PURCHASED 2002 VW PASSATT IN JUNE 2002 (4 CYLINDER). DURING THE PAST 6 MONTH I HAD TO CHANGE ALL FOUR COILS WHICH MEANS MY CAR WAS OUT FOR REPAIRS EVERY 6 WEEKS DURING THE 6 MONTH TIME SPAN. APPEARANTLY VOLKSWAGEN PASSATTS ARE KNOWN FOR THEIR BAD COILS. ABOUT 90% OF CARS HAVE THIS TYPE OF PROBLEM! THERE SHOULD BE A TOTAL RECALL!! THE DEALRSHIPS ARE SENDING CUSTOMERS BACK ON TO THE ROAD WITH A POTENTIALLY SERIOUS AND DANGEROUS PROBLEMS. I HAVE A CHILD AND I'M AFRAID TO DRIVE IN THE CAR WITH MY CHILD IN IT. I'M AFRAID TO LEAVE TOWN, TO DRIVE ON A HIGHWAY OR AT NIGHT. THE CAR IS MECHANICALLY UNRELIABLE. I HAVE PURCHASED A PRODUCT THAT I CAN'T USE WITHOUT RISK. CUSTOMERS ARE NOT INFORMED ABOUT THE COIL PROBLEM WHEN THEY PURCHASE THESE VEHICLES. PEOPLE ARE BEING SCAMMED! AND VW MANUFACTURERS ARE NOT DOING ANYTHING ABOUT THE PROBLEM! A 6 MO OLD CAR SHOULD NOT BE IN A REPAIR SHOP EVERY 6 WEEKS FOR THE SAME PROBLEM!I DON'T FEEL SAFE IN THIS CAR! PASSATT IS A TIME BOMB!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10003464January 27, 2003
UNKNOWN OR OTHER
MY 2002 PASSAT IS LESS THAN 6 MTHS OLD (5,500 MILES) AND A COIL MALFUNCTIONED. MY CAR WAS TOWED TO THE VW DEALER WHERE I WAS TOLD THEY WILL REPLACE THE FAILED COIL, BUT NONE OF THE OTHERS, EVEN THOUGH THEY ADMIT THAT THEY WILL MOST LIKELY FAIL. I WILL NOW BE DRIVING AROUND WAITING FOR MY CAR TO BREAKDOWN. AS A SINGLE FEMALE, I DON'T FIND THIS TO BE A SAFE ALTERNATIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10003481January 27, 2003
ELECTRICAL SYSTEM:IGNITION
TWO IGNITION COILS ON VW 2002 PASSAT FAILED IN AS MANY WEEKS. ON BOTH OCCASSIONS I AM TOLD BY VW REPRESENTATIVES THAT THE COILS ARE DEFECTIVE, BUT THAT THE COMPANY HAS ORDERED THEY BE REPLACED CASE BY CASE. FIRST INCIDENT 1/14/03, SECOND INCIDENT 1/25/03.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10003482January 27, 2003
ELECTRICAL SYSTEM:IGNITION
FAILURE OF 2 IGNITION COILS. ORIGINAL COILS ALL FAULTY, BUT VW WON'T REPLACE COILS UNTIL THEY FAIL, WHICH THEY WILL DO. THIS PROBLEM WIDELY KNOWN BY NOW, BUT VW HAS NOT COMMUNICATED WITH OWNERS IN ANY WAY, AND WILL WAIT FOR FAILURE BEFORE FIXING, LEAVING OWNERS WITH CRIPPLED OR INOPERABLE CARS IN POSSIBLY ADVERSE DRIVING CONDITIONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10003494January 27, 2003
ELECTRICAL SYSTEM:IGNITION:MODULE
2002 VOLKSWAGEN PASSAT. IGNITION COIL FAILURE. RETURNED FROM CHRISTMAS TO MIDWAY AIRPORT, CHICAGO. CAR STARTED BUT ONE OF FOUR IGNITION COILS DID NOT FIRE. IF SAME PROBLEM OCCURRED WHILE DRIVING, MAY HAVE CAUSED SERIOUS DEGRADATION OF SPEED ON THE HIGHWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10003497January 27, 2003
ELECTRICAL SYSTEM:IGNITION:MODULE
I WAS MAKING A LEFT HAND TURN INTO ONCOMING TRAFFIC WHEN WHAT I NOW KNOW AS ONE OF MY IGNITION COILS FAILED. THE CAR INITIALLY LOST SIGNIFICANT POWER AND THEN FROM THERE CONTINUALLY DROVE AS THOUGH IT WAS MISFIRING. FORTUNATELY, THE CAR I WAS TURNING IN FRONT OF HAD TIME TO SLOW DOWN. I NOW WONDER IF VW IS JUST WAITING AROUND UNTIL SOMEONE ACTUALLY GETS HURT FROM SOMETHING THEY CALL "NOT A SAFETY ISSUE." THEY PROBABLY HOPE THAT THE PEOPLE THIS HAPPENS TO DON'T COMPLAIN AT ALL AND THAT THIS WILL DIE DOWN UNNOTICED AS TO NOT HURT THEIR PRECIOUS REPUTATION. I DROVE IT SLOWLY TO THE VW DEALERSHIP THE NEXT DAY. THEY ONLY REPLACED ONE OF THE COILS. INTERESTINGLY ENOUGH, EVEN THOUGH MY CAR HAS LONG BEEN OUT OF WARRANTY AS A RESULT OF MILES, VW PAID FOR THE PART AND THE LABOR. IF THAT ISN'T A SIGN THE PART SHOULD BE RECALLED, THEN I DON'T KNOW WHAT IS. UNFORTUNATELY, I HAVE 3 MORE TIMES THAT THIS COULD POTENTIALLY HAPPEN. I WOULD LIKE IMMEDIATE RESULTS IN HAVING THE OTHER 3 REPLACED. I WAS TOLD THIS WOULD NOT HAPPEN. WHAT COMPANY ADMITS THEY KNOWINGLY HAVE PARTS THAT ARE EXPIRING EARLIER THAN THEY SHOULD (IN MOST CASES AFFECTING 1/2 POWER LOSS IN A CAR) AND THEN ONLY REPLACES THE ONES THAT GOES BAD?????
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10003506January 27, 2003
ELECTRICAL SYSTEM:IGNITION
AN IGNITION COIL FAILED, DISABLING THE VEHICLE AND POTENTIALLY DAMAGING THE CATALYTIC CONVERTER (ACCORDING TO THE MANUAL'S DESCRIPTION OF THE WARNING LIGHT THAT WAS ACTIVATED.) THESE FAILURES APPEAR TO BE WIDESPREAD DUE TO DEFECTIVE PARTS. THE FAILED COIL WAS REPLACED UNDER WARRANTY, BUT THE DEALER INDICATED THE MANUFACTURER WOULD NOT AUTHORIZE REPLACEMENT OF THE OTHER COILS. I AWAIT FURTHER FAILURE AND FEAR THAT IT WILL HAPPEN AT AN UNSAFE OR INCONVENIENT TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10003420January 26, 2003
ELECTRICAL SYSTEM:IGNITION
FOR THE SECOND TIME IN THREE WEEKS MY 2002 VW PASSAT WAGON IS AT THE DEALER FOR AN IGNITION COIL FAILURE. LUCKILY BOTH FAILURES OCCURED IN TOWN AT LOW VELOCITY AS THE CAR SLOWS RAPIDLY AND IS UNDRIVABLE AFTER THE FAILURE. HAD THE FAILURES OCCURED IN HIGH SPEED HIGHWAY TRAFIC OR IN A REMOTE AREA IN COLD WEATHER THE RESULTS COULD HAVE BEEN DESASTEROUS. VW REFUSES TO REPLACE THE REMAINING COILS UNLESS THEY FAIL, AND THEY READILY ADMIT THAT THERE IS A GOOD CHANCE THAT THEY WILL FAIL. VW SHOULD BE REQUIRED TO IMMEDIATELY RECALL AND REPLACE TE DEFECTIVE COILS AS THIS IS A SERIOUS SAFETY PROBLEM IT IS ONLY A MATTER OF TIME BEFORE SOMEONE IS SERIOUSLY INJURED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10003429January 26, 2003
ELECTRICAL SYSTEM:IGNITION
ENGINE LIGHT BLINKING ACCOMPANIED BY ODOR IN VEHICLE AND MINOR SHAKING OF VEHICLE; OWNER'S MANUAL INSTRUCTED NOT TO DRIVE VEHICLE DUE TO POTENTIAL PROBLEM WITH CATALYTIC CONVERTER; HAD TO BE TOWED TO DEALERSHIP; TOLD THAT VW WAS HAVING A WIDESPREAD PROBLEM WITH BAD IGNITION/ENGINE COILS IN ALL VW MODELS 2001-2002; COILS GOING BAD ONE AT A TIME AND VW HAS REFUSED TO REPLACE ALL AT ONCE DESPITE SAFETY ISSUES RELATED TO BREAKDOWN (POTENTIALLY ON HIGHWAY, IN FRIGID TEMPERATURES, ETC.) AND FACT THAT SOME OWNERS HAVE HAD PROBLEM 3-4 TIMES WITHIN SEVERAL MONTHS; BACKORDER ON PARTS RESULTING IN UP TO 4 WEEK DELAYS IN REPAIRS/WITHOUT VEHICLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10003406January 25, 2003
ELECTRICAL SYSTEM:IGNITION
VW PASSAT 2001 1.8T IGNITION COIL FAILURE. THIS HAPPENED AT HIGH SPEED, AND COULD POTENTIALLY HAVE BEEN A SAFETY HAZARD, AS THE CAR LOST POWER SUDDENLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10003322January 24, 2003
ENGINE AND ENGINE COOLING:ENGINE
DRIVING ON EXPRESSWAY. AUTO LOST POWER AND STARTED SHAKING. LUCKILY I WAS ABLE TO GET OVER TO SHOULDER OF ROAD. DEALER STATED IT WAS IGNITION COIL FAILURE. THE CAR WAS IN THE SHOP FOR 26 DAYS WAITNIG FOR PARTS BECAUSE OF THE IGNITION COIL PROBLEM WITH THE PASSAT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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