Volkswagen Passat Complaints

7,897 consumer complaints on file.

#10758777August 24, 2015
AIR BAGS, ELECTRICAL SYSTEM
I WAS MAKING A TURN INTO MY DRIVE WAY, WHEN I HEARD A CRACKING NOISE. AT THAT POINT MY HEADS UP DISPLAY SHOWED 'AIRBAG ERROR' AND MY AIRBAG LED LIT UP ON THE INSTRUMENT PANEL. THE HORN AND OTHER CONTROLS ON MY STEERING WHEEL ARE NO LONGER FUNCTIONING. WE TOOK MY CAR TO THE DEALER AND THEY WERE ABLE TO VERIFY THAT IT IS IN FACT THE CLOCK SPRING, BUT ARE NOT SURE IF IT WILL BE COVERED AS PART OF A RECALL YET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10758931August 24, 2015
POWER TRAIN
THE AD BLUE HEATER FAILURES ARE RAMPANT IS ALL PASSAT MODELS 2012 TO 2015. THE SAFETY ISSUE IS THAT IN THE WINTER TIME WHEN AD BLUE FREEZES THE CAR GOES INTO A NON RESTART COUNTDOWN. IF THE CAR STALLS DURING THIS TIME THE PERSON MAY BE STUCK IN SUB ZERO WEATHER WITHOUT HEAT. THE AD BLUE HEATER IS ONLY COVERED UNDER THE 3 YEAR 36,000 MILE WARRANTY BECAUSE THEY SAY IT DOES NOT QUALIFY AS EMISSIONS CONTROL SYSTEM. THE CAR WILL SHUT DOWN BECAUSE IF THE AD BLUE FREEZES THE EMISSIONS GOES UNEXPECTEDLY HIGH SO HOW CAN THIS NOT BE PART OF THE EMISSIONS SYSTEM? THE COST OF REPAIR IS $1,000 PLUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10758637August 23, 2015
ENGINE
WAS ON RAMP ENTERING I-5 SOUTH OFF CLAIREMONT (SAN DIEGO) WHEN ENGINE COMPLETELY DIED WITH NO WARNING LIGHT OR PREVIOUS SIGNS. STEERING AND BRAKES STOPPED BUT I WAS ABLE TO PULL TO SIDE. THE CAR DID NOT START RIGHT UP RIGHT AWAY. MY DAUGHTER-IN-LAW AND I HAD JUST STOPPED TO GET GAS; SHE GOT OUT OF CAR TO CHECK GAS CAP. IT WAS ON TIGHTLY. SHE GOT BACK INSIDE CAR AND THE CAR STARTED AGAIN. A COUPLE DAYS LATER, DOORS UNLOCKED ON IT'S OWN WHILE DRIVING. I TOOK IT TO DEALER 8.21.2015 AND THEY COULD FIND NOTHING WRONG AND NOTHING RECORDED IN THE CAR'S SYSTEM. THEY KNOW I AM VERY CONCERNED AND THIS IS VERY DISTURBING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10750274August 21, 2015
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2014 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 2 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED BUT THE VEHICLE FAILED TO ACCELERATE. THE ACCELERATOR PEDAL WAS DEPRESSED EXCESSIVELY IN ORDER FOR IT TO RESPOND. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE WAS UNDETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 1,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10750165August 20, 2015
FUEL/PROPULSION SYSTEM
THE TDI HIGH PRESSURE FUEL PUMP FAILED AND AS A RESULT, ALSO CAUSED THE GAS LINE AND FUEL INJECTORS TO FAIL BECAUSE METAL WAS SENT THROUGH THE CAR. THE CAR DIED IN THE MIDDLE OF AN INTERSECTION AND WILL NO LONGER TURN ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10749901August 19, 2015
STEERING:COLUMN, AIR BAGS
TL* THE CONTACT OWNS A 2012 VOLKSWAGEN PASSAT. WHILE DRIVING 55 MPH, A LOUD CLICKING NOISE WAS HEARD UNDER THE STEERING WHEEL AND THE AIR BAG LIGHT ILLUMINATED. THE VEHICLE LOST POWER AND WAS TAKEN TO THE DEALER, WHO DIAGNOSED THAT THE STEERING COLUMN CONTROL MODEL NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND ADVISED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN ANY RECALLS. THE FAILURE MILEAGE WAS 42,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10749468August 18, 2015
STEERING, SUSPENSION
WHEN BACKING UP, OR GOING FORWARD SLOW, TO PARK WITH FRONT WHEELS TURNING THERE IS A SNAPPING SOUND WHICH A AN ARIZONE VW DEALER BLAMES ON SALT/SAND FROM NE. CAR WAS ON LIFT IN MAINE AND I PAINTED UNDERCARRAIGE AND THERE WAS NO SIGN OF RUST EXCEPT ON PARTS OF CLAMPS/SCREWS. VEHICLE WAS WASHED A MINIMUM OF ONCE A WEEK DURING WINTER. MOVED TO AZ AND THE SNAPPING IS MORE EVIDENT. VW REPLACED MUCH OF THE FRONT END AND HAD CAR FOR THREE WEEKS. I HAVE AN EXTENDED WARRANTY ON THE CAR AND STILL HAD TO PAY OVER $1200.00. I WAS TOLD TO TAKE IT TO A VEHICLE REPAIR SERVICE TO HAVE IT CHECKED OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10748483August 13, 2015
FUEL/PROPULSION SYSTEM
VEHICLE WAS TAKEN TO THE DEALER DUE TO UNABLE TO FILL UP WITH DIESEL. PUMP NOZZLE ACTS AS IF THE TANK IS FULL, USING VW ADAPTER OR "ANGLE" THE NOZZLE RESULTS IN DIESEL SPRAYING OUT AT THE PERSON OPERATING THE FUEL PUMP. VW DEALER FOUND DIRT OBSTRUCTING THE DIESEL VENT TUBE OFF THE FILLER NECK, WHILE ALL THE FACTORY FENDER LINING IN PLACE. EXTENDED WARRANTEE CONTRACT DECLINED CLAIM, SINCE IT IS NOT A DEFECTIVE TUBE, BUT RATHER DEFECTIVE DESIGN. VENT IS NOT PART OF THE "FEDERAL EMISSION" AND VW WANTS $1700 FOR NEW GAS TANK AND $700 FOR LABOR. FIRST OCCURRENCE OF THIS PROBLEM WAS AT 40K MILES, AT THAT TIME DEALER "COULD NOT REPLICATE THE ISSUE".
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10748199August 12, 2015
SERVICE BRAKES
TL* THE CONTACT OWNS A 2015 VOLKSWAGEN PASSAT. WHILE DRIVING APPROXIMATELY 60 MPH AND DEPRESSING THE BRAKE PEDAL, THE VEHICLE FAILED TO RESPOND AFTER THE ECP AND THE ENGINE WARNING INDICATORS ILLUMINATED. THE BRAKE PEDAL WAS DEPRESSED SEVERAL TIMES IN ORDER FOR IT TO RESPOND. THE VEHICLE WAS RESTARTED, BUT THE FAILURE PERSISTED. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE MAIN SHAFT WAS TWISTED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 3,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10748010August 12, 2015
SERVICE BRAKES
DRIVING ON THE HIGHWAY GOING ABOUT SIXTY MILES AN HOUR AS I TRY TO COME OFF THE FREEWAY TO MY EXIT THE BRAKES DO NOT SEEM TO ENGAGE AS I GET CLOSER TO MY TURN I DEPRESS THE CAR EVEN DEEPER THE CAR DOESN'T ATTEMPT TO STOP OR SLOWDOWN SO I BRACE FOR IMPACT AND NOW THE CAR IS A TOTAL LOSS I AM LUCKY TO BE ALIVE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10746682August 6, 2015
AIR BAGS, ELECTRICAL SYSTEM
THE STEERING WHEEL CONTROLS STOPPED WORKING ONE DAY, ALONG WITH THE HORN. SEVERAL DAYS LATER, THE AIRBAG WARNING LIGHT CAME ON, AND THE DISPLAY SHOWS "AIRBAG FAULT" EVERY TIME I START THE CAR. I PURCHASED AN EXTENDED WARRANTY FOR THIS CAR, AND VW REFUSES TO COVER THE REPAIR. MY LOCAL DEALERSHIP DIAGNOSED THE PROBLEM TO BE A FAULTY CLOCK SPRING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10746698August 6, 2015
TIRES, TIRES:SIDEWALL
CONTINENTAL TIRE TYPE 235/45/R18. I HAD A SIDE WALL BLOWOUT ON I-95 WHILE DRIVING AT A SPEED OF 65MPH. THE TIRES CAME ON A 2013 VW PASSAT TDI SEL. THE DEALER IN HYANNIS, MA WHERE I PURCHASED THE VEHICLE SAID THAT IT MUST HAVE BEEN SOMETHING THAT I DID. THE TIRES HAD 16,500 MILES IN THEM WITH A TREAD WEAR OF 2/32 (ALMOST BRAND NEW). THE DEALER ALSO SAID THAT THEY WERE NOT RESPONSIBLE FOR THE TIRES THAT COME ON THEIR VEHICLES. THIS WEBSITE HAS NUMEROUS POSTS HAVING TO DO WITH CONTINENTAL TIRE SIDE WALL BLOWOUTS. I BELIEVE THIS TO BE A POTENTIALLY SERIOUS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10746699August 6, 2015
TIRES, TIRES:SIDEWALL
CONTINENTAL TIRE TYPE 235/45/R18. I HAD A SIDE WALL BLOWOUT ON I-95 WHILE DRIVING AT A SPEED OF 65MPH. THE TIRES CAME ON A 2013 VW PASSAT TDI SEL. THE DEALER IN HYANNIS, MA WHERE I PURCHASED THE VEHICLE SAID THAT IT MUST HAVE BEEN SOMETHING THAT I DID. THE TIRES HAD 16,500 MILES IN THEM WITH A TREAD WEAR OF 2/32 (ALMOST BRAND NEW). THE DEALER ALSO SAID THAT THEY WERE NOT RESPONSIBLE FOR THE TIRES THAT COME ON THEIR VEHICLES. THIS WEBSITE HAS NUMEROUS POSTS HAVING TO DO WITH CONTINENTAL TIRE SIDE WALL BLOWOUTS. I BELIEVE THIS TO BE A POTENTIALLY SERIOUS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10746726August 6, 2015
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
THE CAR WAS ON CRUISE CONTROL THEN ENGINE LIGHT CAME ON AND GLOW PLUG LIGHT STARTED FLASHING. ALSO A WINDING NOISE WAS HEARD WHEN ACCELERATING WHICH DID NOT ACCELERATE VERY WELL. I TOOK IT TO THE DEALER AND THEY SAID IT WOULD NEED A TURBO WHICH WAS JUST REPLACED 20,000 MILES AGO, MECHATRONIC UNIT ,, AD BLUE HESTER KIT ,PARTICULATE FILTER PART . THE CAR IS 3 YEARS OLD I PUT ABOUT 35K MILES ON A YEAR. I SERVICE THE CAR RELIGIOUSLY NEVER HAVE MISSED REQUIRED SERVICE. OVER $6,000 DOLLAR REPAIR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10746894August 6, 2015
AIR BAGS
AIRBAG ERROR LIGHT CAME ON AFTER STARTING UP CAR IN DRIVEWAY ON AUGUST 3, 2015 AND WILL NOT TURN OFF EVERY TIME I DRIVE THE CAR. VW SAID TO TAKE IT TO A DEALERSHIP. I COMPLIED AND, AT MY EARLIEST CONVENIENCE, TOOK IT TO RALPH THAYER VW IN LIVONIA, MI ON AUGUST 5, 2015 AT APPROXIMATELY 11:30 AM. DEALERSHIP STATED THEY CAN NOT LOOK AT IT FOR FOUR DAYS, UNTIL MONDAY, AUGUST 10, 2015. NO LOANER CAR WAS PROVIDED AFTER REQUEST OF SUCH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10746361August 5, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2012 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT THE DRIVER SIDE AIR BAG WARNING LIGHT REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED AS DRIVER SIDE AIR BAG FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10746214August 4, 2015
ENGINE
WHILE DRIVING ON THE HIGHWAY THERE WAS A LOSS OF POWER AND THE ENGINE STARTED RUNNING ROUGH. THE CHECK ENGINE LIGHT CAME ON AND STAYED. THE CAR WOULDN'T GO OVER 10 MPH. CAR WAS TOWED TO A SHOP AND WAS ADVISED THAT AN ENGINE WAS NEEDED. THEY INFORMED ME OF A OIL PUMP BOLT COMING LOOSE AND THE ENGINE JUMPED TIME. THEY SAID THIS IS A COMMON FAILURE ON THESE ENGINES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10745924August 3, 2015
STEERING, ELECTRONIC STABILITY CONTROL (ESC)
TL* THE CONTACT OWNS A 2015 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT THE VEHICLE VEERED TO THE RIGHT WITHOUT WARNING AT 25 MPH. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THEY DIAGNOSED THAT THE VEHICLE ALIGNMENT WAS NOT PROPER. THE VEHICLE WAS REPAIRED HOWEVER THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 380.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10745576August 1, 2015
UNKNOWN OR OTHER
I WAS DRIVING HOME WITH MY THREE KIDS FROM UTAH TO OREGON ON I-84. WHILE PASSING THROUGH BOISE, ID THERE WAS SUDDENLY A LOUD EXPLOSION SOUNDING LIKE A BOMB OR GUNSHOT. I LOOKED BACK TO MAKE SURE MY KIDS WERE OKAY AND THEY HAD A LOOK OF TERROR ON THEIR FACES AND ASKED WHAT THAT NOISE WAS. I WASN'T SURE WHAT HAD HAPPENED AND THEN SMALL GLASS SHARDS STARTED RAINING DOWN ON ME THROUGH THE VENTS IN THE SHADE SHIELD OF THE SUNROOF. I THOUGHT THAT SOMETHING MUST HAVE LANDED ON THE CAR EVEN THOUGH I HADN'T PASSED THROUGH ANY OVERPASSES AND QUICKLY PULLED OVER TO INSPECT THE SUNROOF AS I KNEW IT HAD BROKEN BUT COULDN'T QUITE SEE WHAT HAD HAPPENED SINCE I HAD THE SHADE SHIELD CLOSED. WHEN I GOT OUT TO EXAMINE THE SUNROOF, IT HAD SPONTANEOUSLY EXPLODED OUTWARDS, NOT IMPLODED INWARDS. THE GLASS WAS SHATTERED BUT WAS STILL MOSTLY INTACT, MOST LIKELY FROM THE TINTING, BUT IT WAS CLEARLY PUSHED OUTWARDS AND NOT INWARDS. I HAD ALL THE WINDOWS AND SUNROOF CLOSED AT THAT TIME. IT WAS ABOUT 95 DEGREES OUTSIDE AND I HAD THE AIR CONDITIONING ON IN THE CAR. WE WERE LISTENING TO A AUDIO BOOK AND NOT TO ANY BASS THUMPING MUSIC. WHEN I CALLED THE DEALERSHIP, THE MAN SAID HE HAD NEVER HEARD OF THAT HAPPENING BEFORE AND THAT IT WAS IMPOSSIBLE FOR A CAR TO DO SO. WELL, IT IS POSSIBLE AND IT DID HAPPEN AND I'M GLAD THAT I HAD ENOUGH PRESENCE OF MIND TO REMAIN CALM AND NOT SWERVE INTO OTHER TRAFFIC ON THE BUSY INTERSTATE WHEN IT DID HAPPEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10745580August 1, 2015
UNKNOWN OR OTHER
DROVE MY CAR TO RUN AN ERRAND AND WHEN I CAME BACK HOME AND TRIED TO GET OUT OF THE DRIVERS SIDE DOOR, THERE WAS A BIG POPPING NOISE AND THE HANDLE WOULDN'T ENGAGE TO OPEN THE DOOR. I HAD TO ROLL DOWN THE WINDOW AND OPEN THE DOOR FROM THE OUTSIDE. AFTER I HAD THE DOOR OPEN AND TRIED TO SHUT IT, IT WOULDN'T LATCH CLOSED AND REMAINED OPEN. I HAD MY HUSBAND TAKE A LOOK AT IT AND HE WAS ABLE TO PLAY WITH THE LATCH AND MAKE IT ENGAGE AGAIN TO CLOSE THE DOOR. HE THEN TOOK APART THE DOOR AS MUCH AS HE COULD TO SEE WHAT HAD HAPPENED AND FOUND THAT THE WIRE CABLE LOOP THAT PULLED THE LEVER TO OPEN THE DOOR HAD SHREDDED. WHEN HE CALLED THE DEALERSHIP THEY SAID THAT THEY ACTUALLY KEPT THOSE CABLES ON HAND BECAUSE IT WAS A PRETTY COMMON PROBLEM AND IT WOULD COST AROUND $500 TO FIX. IF THIS IS A COMMON PROBLEM, WHY HAVEN'T THESE BEEN RECALLED? I'M GLAD THAT IT JUST HAPPENED TO ME IN MY DRIVEWAY AND NOT DURING A ACCIDENT OR CAR FIRE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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