Volkswagen Passat Complaints

7,897 consumer complaints on file.

#10726572June 22, 2015
AIR BAGS
DRIVER STEERING COLUMN AIRBAG DID NOT DEPLOY DURING A SEVERE CRASH. UPDATED 11/09/15*LJ...UPDATED 11/13/15 *BF UPDATED 1/4/16*JS
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10726421June 21, 2015
SERVICE BRAKES
MOTOR VEHICLE LIGHT: ABS BRAKE LIGHT ON. MECHANICS TELL ME THESE COMPUTER ARE ALWAYS DEFECTIVE. REPAIR COST 750.00. MILEAGE 235,000. LOTS OF COSTLY REPAIRS. LIGHT CANNOT BE RESET SO I HAVE TO PAY THE ABOVE AMOUNT TO FIX IT AND BE ABLE TO RESELL IT. THIS ABS HAS BARELY BEEN USED. COMPANY SHOULD FIX IT [XXX]/ [XXX]@AOL.COM INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10725996June 18, 2015
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 VOLKSWAGEN PASSAT. UPON STARTING THE VEHICLE, IT WAS SHIFTED INTO REVERSE AND THE CONTACT HEARD AN ABNORMAL POPPING NOISE. THE AIR BAG WARNING LIGHT ILLUMINATED AND ALL OF THE ELECTRICAL FUNCTIONS ON THE STEERING WHEEL CEASED TO WORK. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 41,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10726096June 18, 2015
STEERING, AIR BAGS
TL* THE CONTACT OWNS A 2012 VOLKSWAGEN PASSAT. WHILE DRIVING AT 65 MPH, THE STEERING WHEEL SEIZED AND THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 86,000. MA 08/05/15 THE CONSUMER STATED THE VEHICLE WAS REPAIRED. A MECHANIC ADVISED THE CLOCK SPRING FAILED, WHICH APPEARED TO BE RELATED TO NHTSA PE 15010. UPDATED 9/29/2015*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10724960June 12, 2015
AIR BAGS, STEERING
2012 VOLKSWAGEN PASSAT TDI DIESEL, HEARD A SMALL SNAP IN STEERING WHEEL WHILE BACKING UP AND TURNING. THE AIR BAG LIGHT CAME ON AND THE HORN AND STEERING WHEEL BUTTONS QUIT WORKING. THIS IS DEFINITELY THE CLOCKSPRING UNDER THE STEERING WHEEL. THERE IS COMPLAINTS ON THE INTERNET ABOUT THIS SAME ISSUE INCLUDING NTSB LOOKING INTO THE ISSUE AS A RECALL. IF ACCIDENT OCCURRED RIGHT NOW THE AIR BAG WOULD NOT WORK. HUGE SAFETY ISSUE, VW FACTORY SAID THEY WOULD NOT HELP OUT WITH THE REPAIRS. I BOUGHT THE CAR USED TWO MONTHS AGO FROM MOSSY VOLKSWAGON IN EL CAJON, CALIFORNIA. THEY WONT HELP EITHER. SOMETHING NEEDS TO HAPPEN WITH THIS RECALL. INFORMATION CAN BE FOUND HERE. HTTP://WWW.EDMUNDS.COM/CAR-NEWS/FEDS-PROBE-2012-VOLKSWAGEN-PASSAT-CC-BECAUSE-DRIVERS-AIRBAG-MAY-NOT-DEPLOY-PROPERLY.HTML
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10724634June 10, 2015
STRUCTURE:BODY, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
MY HUSBAND PICKUP WOULD NOT START, SO I LIFT MY HOOD OF MY PASSAT TO GIVE HIM A JUMP AND THE WHOLE SECTION ALL THE WAY ACROSS THAT HOLDS THE BATTERY HAVE AT LEAST 6 INCHES OF WATER JUST STANDING IN THERE. WE HAVE HAD SOME DOWN POURS OF RAIN,BUT RAIN WATER SHOULD NEVER BE STANDING ON THE INSIDE OF MY HOOD. THIS COULD HAVE POTENTIALLY KILLED ME IF I NEVER HAD TO LIFT MY HOOD AND TRY TO DRIVE THIS WITH WATER STANDING AROUND ALL OF MY ELECTRICAL WIRES AND BATTERY. I HAVE TAKEN TWO PICTURES FOR VISIBILITY, BUT I DO NOT KNOW HOW I AM GOING TO GET THAT WATER OUT WITHOUT ELECTROCUTING MYSELF. SOMEBODY PLEASE HELP ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10724259June 9, 2015
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2014 VOLKSWAGEN PASSAT. WHILE ATTEMPTING TO MERGE INTO TRAFFIC AT 5 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE FAILURE WAS UNABLE TO BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 5,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10723082June 2, 2015
AIR BAGS, ELECTRICAL SYSTEM
I HEARD A WEIRD NOICE IN MY STEERING COLUMN WHILE BACKING OUT, LIKE A SCRAPING NOISE. I TURNED THE WHEEL THEN THE AIR BAG LIGHT CAME ON. ALL ELECTRICAL ON MY STEERING WHEEL WOULD NOT WORK AFTER THIS, EVEN THE HORN. AFTER DOING SOME RESEARCH, I UNDERSTAND THAT THERE IS A WIRING HARNESS THAT COULD HAVE BROKE POSSIBLY DEPLOYING THE AIR BAG, IT COULD ALSO BE A BAD CLOCKSPRING WHICH VW DEALERS WANT HUNDERDS OF DOLLARS TO REPLACE. AFTER DOING RESEARCH ONLINE, THIS IS NOT AN ISOLATED INCIDENT WITH VW VEHICLES. THE HORN NOT WORKING AND THE AIR BAG POSSIBLY DEPLOYING IS VERY DANGEROUS. I AM A SINGLE MOTHER TRYING TO PAY MY CAR PAYMENT LET ALONE GO PAY VW TO REPLACE A MAJOR SAFETY DEFECT IN THIER VEHICLES. THE GOVERNMENT SHOULD ASK THEM TO DO IT IF VW FEELS THEY HAVE NO RESPONSABILITY TO DO IT ON THIER OWN. I DON'T HAVE THE MONEY TO REPLACE THIS. I ALSO NOTICED THAT OTHER VEHICLE MANUFACTURES HAVE ORDERED A RECALL FOR THESE SAME ISSUES ON THEIR VEHICLES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10722463May 30, 2015
POWER TRAIN
PULLED OUT OF DRIVEWAY, ACCELERATED UPHILL. SUDDEN LOUD WHINE AND LOSS OF POWER. GLOW PLU G LIGHT AND CHECK ENGINE LIGHT CAME ON. DROVE BACK TO HOUSE IN LIMP MODE, CALLED TO HAVE IT TOWED TO DEALER. DEALER FOUND BROKEN TURBOCHARGER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10722203May 29, 2015
POWER TRAIN
PURCHASED THE CAR IN DECEMBER OF 2012. APPROXIMATELY MARCH OF 2013 AT 4,900 MILES THE TURBO BEGAN TO "WHINE" AND FAILED. WAS REPLACED BY VW AFTER APPROXIMATELY 12 DAYS. MAY OF 2015, AT 50,000 MILES, THE TURBO FAILED AGAIN, STARTING WITH "WHINE", FOLLOWED BY LOSS OF POWER AND A "FLASHING GLOWPLUG LIGHT." SECOND TURBO REPLACED BY VW. CLEARLY A DESIGN DEFECT FOR THE ORIGINAL AND REPLACEMENT PART. VW HAS EXTENDED THE FACTORY WARRANTY ON THIS DEFECTIVE PART UNTIL 120,000 MILES, BUT SHOULD BE COMPELLED TO REPLACE THIS PART FOR THE LIFE OF THE VEHICLE AS THIS CAR WAS PURCHASED WITH THE INTENT OF DRIVING IT FOR MORE THAN 120,000 MILES. THERE ARE MULTIPLE OCCURRENCES/REPORTS OF TURBO FAILURE FOR THE 2012-2014 PASSAT TDIS LISTED AT WWW.TDICLUB.COM . THIS IS A SAFETY ISSUE AS CATASTROPHIC FAILURE OF THE ENGINE CAN OCCUR WHEN THE TURBO FAILS AS WELL AS DAMAGE TO THE DIESEL PARTICULATE FILTER AND OTHER EXHAUST/EMISSION CONTROL PARTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10720928May 27, 2015
VEHICLE SPEED CONTROL
2014 VOLKSWAGEN PASSAT. CONSUMER WRITES IN REGARDS TO VEHICLE UNINTENDED ACCELERATION. *SMD THE CONSUMER STATED HE AND HIS WIFE EXPERIENCED THE FAILURE ON THREE SEPARATE OCCASIONS, WHEN PREPARING TO PARK. THE FIRST TWO INCIDENTS OCCURRED WHILE PULLING INTO HIS DRIVEWAY. IN EACH OF THE FIRST TWO INCIDENTS THE VEHICLE SUDDENLY SURGED WITHOUT APPLICATION TO THE ACCELERATOR PEDAL. THE THIRD INCIDENT, RESULTED IN DAMAGE TO THE VEHICLE, WHEN HIS WIFE PULLED INTO A PARKING SPOT. WHEN SHE TOOK HER FOOT OFF THE ACCELERATOR TO BRAKE AND PARK THE VEHICLE, THE VEHICLE ACCELERATED OVER A CURB AND HIT THE WALL OF A BUILDING. THE IMPACT CAUSED THE AIR BAG TO DEPLOY AND CAUSED OVER $5,000 IN DAMAGE. *JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10721635May 27, 2015
STEERING, ELECTRICAL SYSTEM
MY CAR SUFFERS FROM A "STEERING COLUMN LOCK DEFECTIVE" ISSUE FOR WHICH VW OF AMERICA HAS ISSUED A RECALL AS IT IS A VERY COMMON PROBLEM ON THIS YEAR OF THE CAR. FOR SOME REASON MY CAR WAS NOT INCLUDED IN THE RECALL (BY VIN), AND NOW THAT THE PIECE IS STARTING TO FAIL THEY WILL NOT COVER IT. IT IS A CLEAR DEFECT AND IT IS WELL DOCUMENTED, BUT THEY STILL WANT ME TO PAY OUT OF POCKET ($800) TO COVER THE REPAIR COSTS. IF THIS PART FAILS, I WILL BE LEFT STRANDED WITH NO WAY OF TURNING THE CAR ON. A LOT OF MONEY HAS ALREADY BEEN SPENT FIXING THIS CAR AS THIS WAS A PROBLEMATIC YEAR FOR THIS MODEL. I DO NOT WANT TO SPEND MORE MONEY FIXING WHAT IS CLEARLY A DEFECT AND SOMETHING THAT VW HAS RECOGNIZED IS A PROBLEM AND IS FIXING IN OTHER CALLS FROM THE SAME YEAR. THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10721787May 27, 2015
AIR BAGS
I HEARD A CLICK WHEN I WAS TRURNING INTO MY DRIVEWAY AND THE AIRBAG MESSAGE APPEARED .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10721424May 26, 2015
AIR BAGS, ELECTRICAL SYSTEM, STEERING
DRIVING ON MAY 24.2015 MAKING A LEFT TURN, I HEARD A LOUD CRACK IN MY STEERING WHEEL. I LOST ALL OF THE FUNCTION OF THE STEERING WHEEL AND AN MESSAGE SHOWED AIR BAG ERROR, CHECK ENGINE, NO CONTROL. I LOST ALL FUNCTION OF MY STEERING WHEEL, AND EVERY MOVE MADE A CRACKING SOUND. I WAS AFRAID TO DRIVE ANYMORE BECAUSE THE AIR BAG MAY DEPLOY. I HAVE TRANSPORTED IT TO A VW DEALER TO CHECK ON IT AND FIND OUT WHAT IS WRONG, STILL WAITING FOR AN ANSWER. I KNOW AN INVESTIGATION REGARDING THIS ISSUE WAS FILLED PE15010 AIR BAG CLOCKSPRING FAILURE DEFECT. I WAS VERY AFFRAID AND AM WONDERING WHY THERE IS NO RECALL AS OF TODAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10721249May 24, 2015
ENGINE
PURCHASED THIS VEHICLE USED. I HAVE HAD IT FOR TWO YEARS NOW. PROBLEMS ENCOUNTERED: BURNING SMELL, DRIVER SIDE FLOOD LIGHT BLEW OUT OR CAME OFF; SHAKING MOMENTARILY WHILE DRIVING, DRIVER SIDE MIRROR FLEW OFF WHILE MAKING A LEFT TURN; NOTICED WHEN I HAD AN OIL CHANGE LAST OF JANUARY OR FIRST PART OF FEBRUARY THE VEHICLE WAS USING QUITE A BIT OF OIL. I PUT ABOUT FIVE OR MORE QUARTS IN BY MAY. THE LATTER PART OF MAY IT USED TWO QUARTS IN TWO WEEKS. WENT SHOPPING SATURDAY BEFORE MOTHER'S DAY, PARKED THE CAR AT FOOD LION WHEN I CAME BACK OUT, I TRIED TO START THE CAR AND IT STALLED. WHEN IT DID START, THE VEHICLE WAS SHAKING. I TOOK THE CAR HOME, CHECKED THE OIL ALONG WITH MY BROTHER AND IT NEEDED MORE OIL. I PUT TWO MORE QUARTS IN. ON MONDAY I WAS AT THE DEALERSHIP AT 6:40 A.M. (WOKE THEM UP). AFTER CHECKING THE CAR, THEIR FINDING WAS IT NEEDED A FUEL PUMP AND A SENSOR; LATER THEY REPLACED TWO CRANK SENSORS AND SAID THE CAR IS STILL SHAKING; THEN AFTER APPROXIMATELY A WEEK AND A HALF, I CALLED THE SERVICE MANAGER AND HE INFORMED ME THE CAR NEEDS A ENGINE. FRIDAY, MAY 22, I WENT BY THE DEALERSHIP AND PICKED UP SOME THINGS OUT OF THE AUTOMOBILE AND WAS TOLD THE WARRANTY COMPANY FINALLY GAVE IN AND THE MOTOR WILL BE IN, IN THREE DAYS. WELL, AFTER READING THE HORROR STORIES ABOUT THE 2009 PASSAT ON THIS WEBSITE. I PLAN TO TRADE THIS VEHICLE WITHOUT DELAY, AS SOON AS THEY RELEASE IT TO ME. I AM SADDEN, BECAUSE I REALLY LOVED THIS VEHICLE. I HAVE BEEN RELUCTANT TO DRIVE THIS CAR OUT OF TOWN, AND NOW I AM AFRAID TO DRIVE IT TO WORK WHICH IS 30 MILE A DAY PLUS OR AT ALL. I DO NOT FEEL SAFE IN IT, AND I PAY TO MUCH TO BE HAVING ALL THESE PROBLEMS. WHO KNOWS WHAT WILL BE NEXT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10717651May 21, 2015
AIR BAGS
MY FAMILY AND I WERE FINISHING UP OUR FOOD SHOPPING AND LOADED THE CAR AND STARTED DRIVING OFF AND WHEN I WENT TO MAKE A TURN TO EXIT THE PARKING LOT SOMETHING IN THE STEERING WHEEL "POPPED" AND THE AIRBAG LIGHT IMMEDIATELY FOLLOWED. BEING MECHANICAL IN NATURE I ASSUMED THE CLOCKSPRING BUT NEVER IMAGINED THAT IT WOULD FAIL WITH SO LITTLE MILES OR AT ALL FOR THAT MATTER. I CALLED VW AND TOOK IT IN TO HAVE IT DIAGNOSED AND THE CLOCKSPRING WAS THE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10717886May 21, 2015
ENGINE
MISFIRE ON 2 CYLINDERS DUE TO FAULTY IGNITION COIL PACKS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10717045May 18, 2015
POWER TRAIN
TL* THE CONTACT OWNS A 2001 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT WHILE DRIVING AT UNKNOWN SPEEDS, THE TRANSMISSION WOULD SLIP AND THEN THE VEHICLE STALLED. THE ENGINE CONTINUED TO RUN, BUT THE VEHICLE WOULD NOT MOVE. THE VEHICLE WAS TAKEN TO A DEALER AND IT WAS DETERMINED THAT THE TEETH ON THE GEARS OF THE TRANSMISSION HAD FRACTURED AND THE ENTIRE TRANSMISSION NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 160,000. UPDATED 8/19/15*CN THE CONSUMER STATED THERE WAS A RECALL FOR THE SAME MAKE, MODEL, AND YEAR BUT, THE CONSUMER'S VIN WAS NOT INCLUDED. UPDATED 9/30/2015*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10716626May 15, 2015
STEERING
ON 5/17/2014 WE BOUGHT THE CAR UNDER THERE VERBAL, THAT THEY WOULD FIX THE CAR FROM PULLING RIGHT. THEY SCHEDULED US TO BRING THE CAR BACK 5/29/2014 TO FIX THE PULL TO THE RIGHT AND HAVE COSMETICS DONE TO THE CAR. 5/30/2014 WE PICKED UP THE CAR, ON 6/5/2014 WE BROUGHT THE CAR BACK TO THE DEALERSHIP THE CAR STILL PULLS RIGHT, DEALERSHIP HAD THE CAR THREE WEEKS TRYING TO FIX THE RIGHT PULL. THEY CHANGED THE TIRES FROM HANKOOK TO CONTINENTALS, THIS HELPED A LITTLE AND WE TOOK THE CAR. 2/16/2015 WE BROUGHT THE CAR BACK TO THE DEALERSHIP THE CAR IS PULLING US OUT OF THE LANE WITHIN 4 SECONDS, IF YOU DON'T PULL DOWN ON THE STEERING LEFT, THE CAR TAKES YOU RIGHT. WE UNDERSTAND THAT THE CAR MEETS VW SPECS FOR ALIGMENT, WE HAVE HAD TWO OTHER COMPANIES VERIFY THIS, AND THEY STATE ITS PULLS RIGHT. I WOULD LIKE TO FIND OUT IF WE CAN HAVE THIS CAR INSPECTED FOR SAFETY ISSUES, TAKING YOU OUT OF YOUR LANE (ALWAYS RIGHT), IN 4 SECONDS WE FEEL THIS IS A HUGE SAFETY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10715889May 12, 2015
ENGINE, POWER TRAIN, FUEL/PROPULSION SYSTEM
MILES ON CAR AT FAILURE: 21,755 CORRECTIVE ACTIONS FROM DEALERSHIP: REPLACED TURBO, GASKETS, REFLASH, CHECK PARTICULATE FILTER AND REPLACE. OUTSIDE AIR TEMPS AT FAILURE:20S 30S FAILURE WARNING SIGNS, IF ANY: TURBO BEGAN MAKING HORRIBLE WHINING SOUND ON SUNDAY AFTERNOON MARCH 8, 2015. CALLED VW 3/9/15 AND TOOK TO DEALER 3/10/15 FOR EMERGENCY APPOINTMENT PRIOR TO 3/12/15 FIRST AVAILABLE APPOINTMENT. NO WARNING LIGHTS OR INDICATORS EVEN AFTER 3 DAYS OF DRIVING WITH HORRIBLE NOISE. WARNING LIGHTS ON DASH/MFI: NO LIGHTS OR INDICATORS PROBLEMS SINCE REPLACEMENT: NOW AT 25,766 MILES. CHECKED OIL CAP TO CHANGE OIL EVERY 5K INSTEAD OF 10K NOW THAT OUT OF SERVICE CONTRACT AND NOTICED PARTICLES AROUND OIL CAP. GOT MAGNET AND FOUND THAT MANY WERE MAGNETIC. I HAVE VIDEOS OF THE TURBO WHINING BEFORE REPLACEMENT AND THE MAGNETIC PARTICLES IDENTIFIED LAST EVENING. OIL WAS NOT CHANGED AS PART OF TURBO REPLACEMENT NOR WERE THE HIGH PRESSURE LINES TO/FROM TURBO. PRIOR OIL CHANGE AT 19,146 FOR 20K SERVICE. NO PARTICLES AROUND OR IN OIL CAP AFTER THAT SERVICE. TURBO OCCASIONALLY MAKES A DISTANT WHINING NOISE UPON STARTUP BUT STOPS WITHIN A COUPLE OF SECONDS. DID THE DEALERSHIP PERFORM ALL MAINTENANCE AND ON SCHEDULE: YES (2 DIFFERENT DEALERS FOR MAINTENANCE. ONE DID 10K AND TURBO, THE OTHER DID THE 20K). IF NOT DEALERSHIP, WHAT OIL WAS USED/MILES ON OIL: OIL WAS NOT CHANGED AS PART OF THE TURBO FAILURE/REPLACEMENT. OIL LINES WERE NOT REPLACED EITHER. 5W40 WAS USED FOR 20K SERVICE AT VW DEALER PRIOR TO TURBO FAILURE. DO YOU INTERRUPT DPF REGENERATORS: TRY NOT TO AS MOST TIMES I CAN SMELL THE REGEN AND NOTICE THE HIGHER RPMS AND WILL CONTINUE DRIVING. HAVE INTERRUPTED A COUPLE THAT COULD NOT BE AVOIDED DUE TO PAYING TO PARK IN A GARAGE FOR WORK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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