Volkswagen Passat Complaints

7,897 consumer complaints on file.

#10780749October 8, 2015
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT THE VEHICLE FAILED TO START AND THE AIR BAGS AND ENGINE LIGHTS REMAINED ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS JUMPSTARTED AND TAKEN TO AN INDEPENDENT MECHANIC WHO WAS UNABLE TO DIAGNOSE THE SOURCE OF THE FAILURE, BUT CLEARLY STATED THAT THE BATTERY WAS GOOD. THE FAILURE RECURRED SEVERAL TIMES. THE CONTACT ALSO RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V483000 (AIR BAGS) BUT HAD NOT CONTACTED A DEALER OR THE MANUFACTURER FOR THE REMEDY. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 83,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10780066October 6, 2015
SERVICE BRAKES
TL* THE CONTACT OWNS A 2014 VOLKSWAGEN PASSAT. WHILE DRIVING 35 MPH, THE BRAKE PEDAL WAS DEPRESSED BUT THE VEHICLE FAILED TO STOP. AS A RESULT, THE DRIVER LOST CONTROL OF THE VEHICLE AND CRASHED INTO THE FRONT OF ANOTHER VEHICLE. THE CONTACT, WHO WAS THE FRONT PASSENGER, SUSTAINED RIB INJURIES, THE DRIVER SUSTAINED HAND INJURIES, AND THE REAR PASSENGER SIDE OCCUPANT SUSTAINED MINOR ABRASIONS. ALL PASSENGERS REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED, BUT WAS TOWED AWAY FROM THE CRASH SCENE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 16,000. THE VIN WAS UNAVAILABLE.
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#10779678October 5, 2015
AIR BAGS, ELECTRICAL SYSTEM
MY AIRBAG LIGHT ON MY CAR CAME ON AND NONE OF THE CONTROLS ON MY STEERING WHEEL WORK INCLUDING THE HORN. I LOOKED ON THE VW WEBSITE AND SAW THAT THERE WAS A RECALL. I CALLED THE DEALERSHIP AND THEY SAID THERE WAS NO REPAIR. THIS IS CONCERNING BECAUSE I DRIVE A LOT OF INTERSTATE MILES EACH WEEK. SATURDAY I RECEIVED A LETTER FROM VOLKSWAGEN ABOUT THE AIRBAG RECALL AND IT SAYS TO CONTACT THE DEALERSHIP IMMEDIATELY FOR REPAIR DUE TO SAFETY ISSUE BUT WHEN I CALLED THE DEALERSHIP, THEY HAD NO PART TO REPAIR IT. I AM DRIVING WITHOUT A WORKING AIRBAG AND AM VERY CONCERNED!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10779282October 2, 2015
ENGINE
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. WHILE DRIVING APPROXIMATELY 45 MPH, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS DRIVEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE HEATER AND FLUID TANK WERE DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 54,000. UPDATED 02/12/16*LJ, UPDATED 3/27/18
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10778659September 30, 2015
AIR BAGS
THE AIRBAG LIGHT CAME ON AND WHEN I TOOK THE CARE IN TO GET CHECKED OUT I WAS TOLD THAT SOMETHING ON THE INSIDE RUBS THE WIRES AND DUE TO THAT TURNS OFF THE ENTIRE AIRBAG SYSTEM. IT IS NOT AN ISSUE CAUSED BY CONSUMERS SINCE IT IS INTERNAL AND A VERY CRITICAL SAFETY ISSUE. THEY PASS ON THE CHARGE TO THE CONSUMER WHICH IS RIGHT AROUND $1,200.00. THIS IS COMPLETELY UNACCEPTABLE ON MULTIPLE LEVELS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10777988September 28, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V483000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10778124September 28, 2015
SEATS, AIR BAGS
WE WERE JUST LEAVING OUR FRIENDS HOUSE IT WAS APPROX. 6AM IN MORNING LITTLE COLD OUT SO I TURNED ON THE SEAT WARMERS WHICH IS ALWAYS NICE TOUCH TO WARM YOU UP ON THOSE COLD MORNINGS, ANYHOW ABOUT 4-5MINUTES AFTER SEAT WARMERS WERE TURNED ON PASSENGER SIDE WHERE I WAS SITTING GOT RATHER WARM AND THEN HOT AND THEN ACTUALLY START SMOKING AND FLAMES CAME OUT THERE WAS FIRE RIGHT UNDER MY BOTTOM. I FREAKED OUT JUMPED OUT OF SEAT ..I WAS YELLING FIRE FIRE FIRE YOU COULD SMELL PLASTIC BURNING AS IT WAS SMOKING AND BURNING.MY BOYFRIEND POURED WATER ON AND SMOTHERED OUT THE FIRE WITH HIS JACKET I'M A BIT LEARY OF THE CAR BECAUSE I DON'T FEEL ITS SAFE. I HAD MY BOYFRIEND UNPLUG HARNESS UNDER SEAT AND NOW MY AIR BAG WARNING DEFAULT LIGHT AND BELL STAY ON. I AM SHOCKED TO SEE SEVERAL OTHER COMPLAINTS REGARDING THIS ISSUE AND THAT VW PEOPLE HAVEN'T ADDRESSED THIS. I FEEL THIS CAR IS A DEATH TRAP.VERY UNHAPPY WITH THIS VEHICLE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10778134September 28, 2015
ENGINE
MY FLOORBOARDS ARE SOAKED WITH COOLANT HAD NOTICED I HAD LEAK BUT HAD NO IDEA THAT IT WAS LEAKING INTO INSIDE CABINET, HEATER CORE WENT OUT AND EVERY TIME I ADDED FLUID IT WOULD BE GONE WASNT SURE WHERE ITWAS GOING I COULD SMELL ANTIFREEZE SMELL FOR SOMETIME BUT THOUGHT IF IT WERE OVERHEATING DASH WOULD GIVE SOME WARNING!..AGAIN NOW THAT I KNOW IT WAS UNHEALTHY TO BE BREATHING THE TOXIC SMELL.MY DAUGHTER STILL PUTTING UP WITH SMELL HARD TO GET RID OF IT EVEN AFTER SHAMPOOING {SORRY AFTER SHOPVAC SUCKED ATLEAST 2GALLONS OF COOLANT FROM MY FLOOR BOARDS...THIS REALLY MAKES ME ANGRY THAT I DIDNT KNOW I WAS FORCED TO BREATH IN THESE TOXIC FUMES FOR SEVERAL MONTHS AND CONTINUES,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10777697September 25, 2015
ENGINE
THIS "CERTIFIED PRE-OWNED" VEHICLE HAS CONSISTENTLY PERFORMED DANGEROUSLY AND UNRELIABLY SINCE IT WAS PURCHASED. THE CAR WOULD NOT START ON SO MANY OCCASIONS THAT WE LOST COUNT. WHEN THE CAR WOULD START, IT WOULD CUT OFF WITHOUT WARNING IN THE MIDDLE OF DRIVING IT DOWN THE ROAD, COMING OFF OF EXIT RAMPS, AND ON BUSY HIGHWAYS, NOT EVEN GIVING THE DRIVER AN OPPORTUNITY TO PULL OVER. THE ENGINE WOULD REV AT UNEXPECTED TIMES, CAUSING THE CAR TO WANT TO MOVE FORWARD EVEN WHEN THE BRAKE WAS BEING DEPRESSED. THE CAR WOULD WANT TO MOVE FORWARD AT STOP LIGHTS, IN TRAFFIC, AND IN PARKING GARAGES. THE ENGINE WOULD ALSO RUN LOUDLY AND AT A VERY HIGH RPM ANY TIME THE AIR CONDITIONER WAS ON. THESE CONCERNS WERE REPORTED TO THE DEALER ON NUMEROUS OCCASIONS. WE HAVE EMAILS FROM THE SERVICE MANAGER SAYING THAT THERE IS NOTHING WRONG WITH THE CAR. IT WOULD CUT OFF AND REQUIRE TOWING THE SAME DAY IT WAS BOTH DROPPED OFF AND PICKED UP FROM THE DEALERSHIP FOR THIS VERY REASON. THE VEHICLE IS NOW PARKED AT THE SERVICE DEPARTMENT OF THE DEALERSHIP BECAUSE IT IS COMPLETELY UNDRIVEABLE. WE HAVE REACHED OUT TO VOLKSWAGEN GROUP OF AMERICA. THEIR SOLUTION IS TO ALLOW THE CAR TO GET REPOSSESSED, AND THEY WILL GLADLY SELL US ANOTHER VEHICLE. THIS IS OUT OF THE QUESTION. PAYMENTS CONTINUE TO BE MADE ON THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10775318September 23, 2015
STRUCTURE:BODY
WHEN MY CAR REACHES 10 MPH, IT AUTO-LOCKS THEM DOOR BY DEFAULT. THE ISSUE IS IT TRIES TO LOCK THE DOORS WHENEVER IT SLOWS DOWN TO 10 MPH AND ACCELERATES UP ABOVE 10 MPH. THE DOWNSIDE IS, THE CHILD LOCK FAILS WHENEVER THIS SCENARIO HAPPENS. BASED ON ONLINE RESEARCH, THIS IS A "COMMON" ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10775416September 23, 2015
WHEELS
I BOUGHT A 2014 PASSAT TDI AND SINCE THE DAY I BOUGHT I HAD MISALIGNMENT PROBLEM. I TRIED EVERYTHING AND JACK DANIELS VW DEALER WAS NOT ABLE TO REPAIR IT. I HAVE BEEN TAKING VW TO CLAIM THE LEMON LAW IN THIS VEHICLE. I TRIED TO REPAIR MANY TIMES WITH NO SUCCESS. FINALLY I MET A MECHANIC THAT MAYBE FOUND THE PROBLEM.HE TRIED TO BALANCE ALL 4 TIRES, ONCE HE BALANCED THE TIRE HE REMOVED THE TIRE FROM THE BALANCE MACHINE AND AGAIN PUT THE SAME SET WHEEL AND TIRE AGAIN TO SEE WHAT THE PROBLEM WAS. THE SAME EXACTLY TIRE HE JUST BALANCED TURNED UNBALANCED, AND THAT APPLIED TO EVERY WHEEL AND TIRE. HIS CONCLUSION WAS THAT EVERY WHEEL HAD A MANUFACTURERS DEFECT AND NOT THE ALIGNMENT. BUT NEEDS TO INVESTIGATE FURTHER. THE WHEELS AND TIRES WERE ROTATED AND BALANCED SEVERAL TIMES, BUT ONCE IS SHOWS THAT IS BALANCED AND YOU RUN AGAIN THE SANE TIRE, IT GIVES AN ERROR THAT THE TIRE IS UNBALANCED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10775448September 23, 2015
AIR BAGS, ELECTRICAL SYSTEM, STEERING
TURNING THE CORNOR WHILE DRIVING THE AIRBAG LIGHT CAME ON AND THE HORN AND BUTTONS ON STEERING WHEEL STOP WORKING. WAS TAKING TO THE DEALERSHIP SAID IT WAS A CLOCK SPRING. PROBLEM WAS NOT FIXED DID NOT KNOW IT WAS SO MANY COMPLAINTS ABOUT THIS PROBLEM. HOPE IT WILL GET RESOVLED SOON. I WAS TOLD IF I WOULD GET IN A ACCIDENT THE AIR BAG WOULD NOT COME OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10775457September 23, 2015
AIR BAGS
MY NAME IS [XXX]. MY WIFE AND SON WAS INVOLVED IN A HEAD-ON COLLISION BACK LAST YEAR ON MAY 02, 2014. WIFE WAS SITTING STILL AT A LIGHT WAITING FOR LIGHT TO TURN GREEN IN ORDER TO TURN LEFT WHEN A CAR HEADING FROM OPPOSITE DIRECTION RAN A RED LIGHT SLAMMED INTO ANOTHER VEHICLE AND THEN SLAMMED HEAD ON INTO MY WIFE'S CAR WHICH WAS SITTING STILL AT APPROXIMATELY 55 MPH AND THEN AIR BAGS IN THE CAR DID NOT DEPLOY. DUE TO THE IMPACT, WIFE'S HEAD WAS SLAMMED INTO STEERING WHEEL GIVING HER A CONCUSSION AND BLACKING OUT AND GETTING HURT BADLY AND MY SON WAS SITTING IN PASSENGER SEAT AND JARRED AROUND PRETTY GOOD. I AM VERY UPSET AS HOW THE AIRBAGS SHOULD HAVE DEPLOYED AND THEY DID NOT. IT IS MY FIRM BELIEF THERE IS A MANUFACTURER DEFECT IN THE AIRBAGS ON THIS CAR AND POSSIBLY MANY MORE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR UPDATED 4/5/18*JB *TR
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10775469September 23, 2015
FUEL/PROPULSION SYSTEM
VEHICLE LOST POWER AND STOPPED. WOULD NOT RESTART. MILLER OIL CO. TESTED FUEL IN TANK WITH NO ISSUE. VW OF AMERICA TESTED FUEL IN CAR AND FOUND LUBRICITY WEAR DIAMETER SCARING OF 557 MICRO METERS 37 MICRO METERS OUT OF SPEC. $10K TO REPLACE FUEL SYSTEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10773828September 23, 2015
AIR BAGS
THE AIR BAG CONTROL MODULE NEEDED TO BE REPLACED. THE COST SHOULD BE COVERED BY A RECALL. VOLKSWAGEN IS REFUSING TO PAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10767523September 22, 2015
ENGINE
TL* THE CONTACT OWNED A 2002 VOLKSWAGEN PASSAT. WHILE DRIVING APPROXIMATELY 25 MPH, AN EXTREMELY LOUD NOISE EMITTED FROM THE ENGINE. THE VEHICLE WAS MANEUVERED TO THE SIDE OF THE ROAD. THE CONTACT EXITED THE VEHICLE AND LARGE FLAMES IGNITED UNDERNEATH THE HOOD. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE AND STATED THAT THE FIRE ORIGINATED FROM THE ENGINE COMPARTMENT. THE VEHICLE WAS DESTROYED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 172,808.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10767581September 22, 2015
ENGINE, ELECTRICAL SYSTEM, EXTERIOR LIGHTING
DESPITE PERFORMING THE REGULARLY SCHEDULED (VERY EXPENSIVE) MAINTENANCE FOR THIS VEHICLE, WE HAD MANY ISSUES WITH OUR 2012 VOLKSWAGEN PASSAT TDI. THIS CAR WAS A COMMUTER VEHICLE AND WAS DRIVEN 110 MILES/5 DAYS PER WEEK AT 55-65 MPH. WE THOUGHT THAT WITH PROPER CARE AND MAINTENANCE THIS CAR WITH ITS DIESEL ENGINE WOULD LAST MORE THAN 111,000 MILES... WE ARE SO DISAPPOINTED AND FRANKLY IRATE. WHAT A WASTE OF MONEY. OUR ISSUES WERE: AT NUMEROUS MILEAGES, OUR HEAD, TAIL AND RUNNING LIGHTS HAD TO BE REPLACED AT ABOUT $50/INSTANCE. AT 104,738 MILES, THE PASSENGER WINDOW WOULD NOT GO UP OR DOWN. THE WINDOW PIN WAS REPLACED FOR $184.05. AT 101,019 MILES, THE TIMING BELT WAS REPLACED AT A COST OF $1,260.76. AT 111,166 MILES, OUR 2012 VOLKSWAGEN PASSAT TDI BEGAN TO RUN VERY ROUGH AND LOUD ON TRIP. WE MADE IT HOME AND MY HUSBAND BROUGHT THE CAR TO THE VOLKSWAGEN SHOP WHERE WE WERE TOLD THAT BEARINGS BROKE OFF AND DESTROYED THE INTERIOR OF OUR ENGINE. WE REPLACED THE ENGINE AT A WHOPPING $6,865.76. AT 127,115 MILES THE CAR WOULD NOT START. WE TOWED IT TO THE DEALER WHERE WE WERE TOLD THE STARTER HAD GONE OUT AND NEEDED TO BE REPLACED. WE SOLD THE PASSAT ON THE SPOT TO THE DEALER BEFORE FIXING THIS ISSUE. WE COULD NOT BEAR TO SELL THIS CAR TO A PRIVATE PARTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10767314September 22, 2015
ENGINE
TL* THE CONTACT OWNS A 2014 VOLKSWAGEN PASSAT. WHILE DRIVING AT 45 MPH, THE VEHICLE STALLED AND THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE SOFTWARE NEEDED TO BE UPDATED. THE VEHICLE WAS REPAIRED; HOWEVER, THE VEHICLE WOULD OPERATE AS IF IT WERE TO STALL AFTER THE SOFTWARE UPDATE WAS COMPLETED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 11,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10767286September 22, 2015
ENGINE, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
VEHICLE SCHEDULE FOR 40000 MILE SERVICE. ENGINE WARNING LIGHT CAME ON CODE P2196. VOLKSWAGEN DID A COMPUTER UPDATE IN JANUARY 2015 FOR 30000 MILE SERVICE, 23N5 ECM SOFTWARE RECALL. OXYGEN SENSOR (FRONT) REPLACED WAS REPLACED BY VW WHEN I COMPLAINED IT SHOULD NOT HAVE FAILED. THE EMISSION SYSTEM IS IN QUESTION SINCE THE OXYGEN SENSOR IS RUNNING RICH. THIS YEAR MODEL SHOULD BE ADDED TO RECALL FOR POLLUTION SYSTEM NOT FUNCTION CORRECTLY. THIS MODEL IS DIESEL. TDI
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10767576September 22, 2015
FUEL SYSTEM, GASOLINE, ENGINE, STRUCTURE:BODY
THE PASSAT IGNITED IN OUR DRIVEWAY AT 4:00 A.M. IT HAD NOT BEEN STARTED/DRIVEN IN A WEEK. WE WOKE TO THE SOUND OF THE TIRE BURSTING. THERE IS A HOUSTON POLICE DEPARTMENT /ARSON CASE # [XXX] - PHONE # [XXX]. INSPECTOR [XXX]. HE SAID THE IGNITION AREA OF THE CAR WAS THE START OF THE FIRE. I THINK HE WAS ARSON DEPARTMENT. THE CAR WAS TOTALED. WE ARE LUCKY WE DID NOT LOOSE OUR HOUSE AND NEIGHBOR'S IF WE HAD NOT HEARD THE TIRE BLOW. I AM NOT EXACTLY SURE OF THE MILEAGE BUT KNOW IT WAS LOW FOR THE YEAR AND THINK IT WAS BELOW 90,000...UPDATED 05/02/16 *BF INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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