Volkswagen Passat Complaints

7,897 consumer complaints on file.

#10744958July 30, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2015 VOLKSWAGEN PASSAT. WHILE DRIVING AT A LOW SPEED, THE DRIVER SIDE AIR BAG DEPLOYED INADVERTENTLY. AS A RESULT, THE VEHICLE SPUN AND THE CONTACT CRASHED INTO A TREE. THE CONTACT WAS UNCONSCIOUS AT THE SCENE AND WAS UNABLE TO IDENTIFY THE INJURIES SUSTAINED. THE CONTACT REQUIRED MEDICAL ATTENTION. THE CONTACT WAS UNSURE IF A POLICE REPORT WAS FILED. THE VEHICLE WAS TAKEN TO AN AUTO BODY REPAIR CENTER. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10745141July 30, 2015
FUEL/PROPULSION SYSTEM
THE HIGH PRESSURE FUEL PUMP FAILED, CAUSING THE ENGINE TO STOP RUNNING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10744530July 29, 2015
ENGINE
TL* THE CONTACT OWNS A 2003 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 5 MPH, THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC, WHERE IT WAS DIAGNOSED THAT THE ENGINE EXHIBITED SLUDGE. THE VEHICLE WAS REPAIRED BUT THE FAILURE PERSISTED. THE MECHANIC RECOMMENDED THAT THE ENGINE BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 83,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10744134July 28, 2015
FUEL/PROPULSION SYSTEM
MY CAR STALLED AS I WAS STARTING TO ACCELERATE THROUGH A BUSY INTERSECTION ON THE WAY TO WORK AND CAUSED AN ONCOMING CAR TO LOCK UP HIS TIRES AND SWERVED TO AVOID HITTING ME. THE CAR WOULD RESTART BUT NOT RUN ENOUGH TO CLEAR INTERSECTION FOR 10-12 ATTEMPTS. AFTER CLEARING INTERSECTION I WAS ABLE TO PARK CAR AND LEAVE IT FOR REST OF DAY. WHEN RETURNING TO CAR IT STARTED AND RAN FINE ON THE WAY HOME FROM WORK. I CONTINUED TO DRIVE THE CAR FOR NEXT 2 DAYS WITH SAME FAILURES HAPPENING ONLY 1 TIME A DAY BUT NOT AT SAME TIME OR PLACE WITH NO WARNING OR CHECK ENGINE LIGHT. ON 3RD DAY A CHECK ENGINE LIGHT OCCURRED AND UPON READING WITH OBD II COMPUTER IS WAS P2293 FUEL PRESSURE REGULATOR 2 PERFORMANCE ERROR. I HAVE SINCE TAKEN THE VEHICLE TO THE VW SHOP AND THEY ARE STATING I HAVE A BAD ELECTRIC FUEL PUMP ISSUE IN THE TANK AND NEED TO REPLACE IT ALONG WITH THE CONTROL MODULE AT A COST OF $900. IN ADDITION THEY ARE SAYING MY REAR MAIN ENGINE SEAL NEEDS TO BE REPLACE AT A COST OF $1600 ALTHOUGH NOT RELATED TO STALLING ISSUE. THEY FUEL PUMP I HAVE FOUND VERY SIMILAR ISSUES DESCRIBED ON INTERNET WITH SIMILAR YEARS AND IT IS A SAFETY ISSUE. IT SHOULD BE A WARRANTY RECALL NOT A USER RESPONSIBLE ISSUE. I WORK FOR A LARGE GLOBAL AUTOMOTIVE SUPPLIER TO AND NO THAT THIS FAILURE NOT ACCEPTABLE FOR VW AND DEFINITELY SHOULD NOT BE FOR ITS CONSUMERS. I CALLED VW CUSTOMER CARE AND THEY SAID THEY WILL NOT DO ANYTHING FOR THE COST OF EITHER REPAIR SINCE IT IS OUT OF WARRANTY. THIS WILL LIKELY BE THE LAST VW I WILL EVERY PURCHASE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10735936July 23, 2015
UNKNOWN OR OTHER
MY ENGINE LIGHT CAME ON WHILE DRIVING AS I NOTICED THE ENGINE LOUDER THAN NORMAL. I WAS OUT OF TOWN AND WAS ABLE TO MAKE IT HOME SAFELY. I TOOK THE VEHICLE IN AND HAD IT TESTED AND CAME UP WITH A CODE OF P0445, P0442 EMISSIONS SMALL LEAK. I HAD THE VEHICLE REPAIRED THAT COST ME $752.00. IN THIS COST THEY TOLD ME I NEEDED TO REPLACE THE GAS CAP. I HAD THE GAS CAP REPLACED IN 2014. THEY REPLACED IT AT THIS TIME IN 2015. THIS GAS CAP WOULD LOOSEN ON ITS OWN EVEN AFTER TURNING THE CAP UNTIL I HEARD IT CLICK. IN MAY THE LIGHT CAME ON AGAIN WITH VEHICLE RUNNING THE SAME WAY. I TOOK IT IN AGAIN AND THE CODE TESTED THE SAME. I TOOK THE VEHICLE BACK IN A SECOND TIME AND THIS TIME A CODE CAME UP DIFFERENT HOWEVER WITH THE SAME "EMISSIONS SMALL LEAK. THIS TIME I WAS CHARGED $545.00 FOR REPAIRS. TWO DAYS LATER THE ENGINE LIGHT COMES ON AGAIN. I PURCHASED ANOTHER GAS CAP BECAUSE THE GAS CAP LIGHT KEPT COMING ON. I REPEAT MY PREVIOUS STEPS AND COME UP WITH THE SAME CODE OF P0442, P0456 SMALL EMISSIONS LEAK. IN COMPARISON FROM THE FIRST TIME I HAD THE VEHICLE REPAIRED AND THE SECOND THERE HAS BEEN A DIFFERENCE IN THE GAS MILEAGE I RECEIVE AND HOW FREQUENT I HAVE TO REFILL AT THE PUMP. BUT THE ENGINE LIGHT IS STILL ON AND THE PROBLEM IS STILL NOT FIXED. UPDATED 9/15/15 *LN UPDATED 12/05/2017*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10734487July 16, 2015
POWER TRAIN
CAR WAS PARKED. SHIFTING TRANSMISSION FROM P TO D OR R OR ANY GEAR WOULD RESULT IN THAT INDICATOR FLASHING AND ENGINE REVVING WHEN ACCELERATING. CAR BEHAVED LIKE IT WAS IN NEUTRAL THIS CAR HAS A DSG TRANSMISSION BUT THE VIN NUMBER DOESN'T FALL INTO THE ONES THAT VW HAS ACKNOWLEDGED HAVE ISSUES AND HAVE EXTENDED REPAIR WARRANTY. TURNING OFF THE CAR AND RESTARTING CLEARED THE PROBLEM..THIS HAPPENED AGAIN ON ANOTHER OCCASION. DSG WAS PROPERLY MAINTAINED AND DOCUMENTED AT 40K MILES AS PER SERVICE MANUAL....UPDATED 10-20/15*BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10734619July 16, 2015
ENGINE
I WAS DRIVING THE CAR TO WORK 2 MILES FROM MY HOUSES OIL WARNING COME ON RETURN TO MY HOUSE TO GET A SECOND CAR PARK THE CAR AND LEFT 5 MINUTE LATER GET A PHONE CALL MY CAR IS ON FIRE THANKS GOD I WENT BACK HOME CALL VW THEY SAID NO RECALLS BUT NATIONAL SAFETY INVESTIGATION I LOST MY CAR BECAUSE DON'T HAVE FULL COVER INSURANCE
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10734430July 15, 2015
UNKNOWN OR OTHER, WHEELS
ROUGHLY 2 WEEKS AGO, OUR PASSAT STARTING HAVING INCREASED NOISE AT HIGHER SPEEDS, TYPICALLY HIGHWAY SPEEDS. I TOOK THE CAR INTO THE DEALERSHIP TO HAVE IT LOOKED AT AND THEY DETERMINED THAT THE WHEEL BEARING WAS BAD. IT SEEMS VERY UNUSUAL TO HAVE A BAD WHEEL BEARING, PARTICULARLY WITH A SEDAN, GO BAD AT SUCH LOW MILEAGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10733841July 14, 2015
FUEL/PROPULSION SYSTEM
DRIVING ON A COUNTRY ROAD WITH MY WIFE AND 2 YOUNG DAUGHTERS, THE CAR SUDDENLY BEGAN MISFIRING AND LOST POWER. I WAS ABLE TO COAST IT TO THE SIDE OF THE ROAD. CALIFORNIA HIGHWAY PATROL SHOWED UP SHORTLY AFTER AND STOPPED TO MAKE SURE WE WERE ALRIGHT. FORTUNATELY, WE HAD A CELLULAR SIGNAL AND WE WERE ABLE TO CONTACT A TOW SERVICE. UNFORTUNATELY, THE VEHICLE HAD TO BE TOWED >100MILES (FOR $700) TO THE DEALERSHIP. THEY DETERMINED THAT THERE WAS A FAILURE OF THE HIGH PRESSURE FUEL PUMP. THEY ARE SENDING THE FUEL OUT TO A LAB FIRST TO VERIFY THAT I DIDN'T PUT BIODIESEL IN IT; I DIDN'T. THEY ESTIMATE THAT I WILL BE WITHOUT MY VEHICLE FOR 7-14 DAYS, DEPENDING ON HOW BADLY THE DEBRIS IS INSIDE THE FUEL LINE AND ENGINE. THE DEALERSHIP DOES NOT HAVE A LOANER, VW DOESN'T OFFER A RENTAL AND I'M ON THE HOOK FOR THE TOW SERVICE. I WILL BE OUT OF POCKET OVER $1000 WHEN ALL IS SAID AND DONE, ALL BECAUSE OF A COMPONENT(S) THAT CLEARLY HAS DESIGN FLAWS OR QUALITY ISSUES. ASSUMING, VW CONFIRMS THEY WILL PAY FOR THE REPAIR...WHICH I'M STILL WAITING ON. ...UPDATED 09/22/15 *BF UPDATED 3/23/2016*JS UPDATED 11/15/2017*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10733715July 13, 2015
ENGINE
IGNITION COIL HAS FAILED 3 TIMES IN LAST 12 MONTHS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10734168July 13, 2015
AIR BAGS:FRONTAL, AIR BAGS:FRONTAL:DRIVER SIDE:INFLATOR MODULE, ELECTRICAL SYSTEM, AIR BAGS
ALL STEERING WHEEL FUNCTIONS HAVE STOPPED WORKING INCLUDING THE HORN. THE AIRBAG ICON SHOWS AN "ERROR" MESSAGE. THE STEERING WHEEL MAKES A CRACKING SOUND WHEN IT TURNS. IDENTICAL PROBLEM AS IN THE NHTSA INVESTIGATION #PE15010. I AM CONCERNED THAT THE AIRBAG WILL NOT DEPLOY IN THE EVENT OF AN ACCIDENT. PROBLEM APPEARS TO BE: STEERING WHEEL CLOCK SPRING/STEERING COLUMN CONTROL MODULE (SCCM). DEALER WANTS OVER $ 500 TO REPLACE IT. THE CAR HAS LESS THAN 58,000 MILES AND WAS PURCHASED BRAND NEW IN 2012. UPDATED 9/15/15*CW UPDATED 09/17/15*LJ UPDATED 11/22/2017*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10733149July 8, 2015
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
ON 8 TO 10 OCCASIONS OVER THE LAST TWO YEARS I HAVE LOST POWER, I.E. THE ENGINE WAS RUNNING, BUT ACTED AS THOUGH IT WERE IN NEUTRAL WITH HIGH RPM?S. SOMETIMES IT IS INTERMITTENT AND RECOVERS POWER BUT ON THREE OCCASIONS ON A MAJOR INTERSTATE HIGHWAYS IT HAS LOST ALL POWER AND I HAD TO COAST TO THE SHOULDER. TURNING OFF THE ENGINE AND IT STARTS NORMALLY WITH FULL POWER. THE DEALER CHECKED THE ENGINE CODES AND ONLY FOUND ENGINE LOST COMMUNICATION WITH TRANSMISSION AND SAID THE VW DID NOT HAVE ANY NOTICES ON THE PROBLEM. I HAVE ALSO REPORTED THIS TO VW AND THEY SAY IT HAS NOT BEEN AN ISSUE. QUICK GOOGLE SEARCHES SHOW SOMETHING DIFFERENT WITH LOTS OF VW TDI ENGINES SHOWING SIMILAR PROBLEMS. LOSS OF POWER IN 65 MPH TRAFFIC IS VERY DANGEROUS AND INEXCUSABLE. VW SHOULD BE LOOKING MORE CLOSELY AT THIS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10732505July 7, 2015
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. WHILE DRIVING APPROXIMATELY 65 MPH, THE HEADLIGHTS SHUT OFF AND FAILED TO ILLUMINATE. THE CONTACT REPLACED BOTH HEADLIGHT BULBS INDEPENDENTLY; HOWEVER, THE REMEDY FAILED TO REPAIR THE FAILURE. THE CONTACT STATED THAT THE VEHICLE WAS EXPERIENCING THE FAILURE LISTED IN NHTSA CAMPAIGN NUMBER: 14V125000 (EXTERIOR LIGHTING); HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 38,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10731700July 2, 2015
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2014 VOLKSWAGEN PASSAT. WHILE DRIVING AT 55 MPH, THE VEHICLE STALLED. THE VEHICLE WAS RESTARTED, BUT THE FAILURE OCCURRED ON TWO OTHER OCCASIONS. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 39,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10731483July 1, 2015
SERVICE BRAKES
WHILE EXITING HIGHWAY AND TRAVELING AT NEAR HIGHWAY SPEEDS, THE EPC LIGHT ILLUMINATED ON THE DASHBOARD. SECONDS LATER THE BRAKING SYSTEM FAILED. I WAS FORCED TO VEER FROM CRASHING INTO THE VEHICLE IN FRONT OF ME. I THEN PUT THE CAR IN NEUTRAL AND PULL ON THE EMERGENCY BRAKE HANDLE UNTIL I BROUGHT THE CAR TO A COMPLETE STOP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10731607July 1, 2015
ENGINE, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
IN APPROXIMATELY JULY OF 2014 MY VOLKSWAGEN PASSAT STARTED EXPERIENCING ON AND OFF AGAIN PROBLEMS WITH THE ENGINE FIRING. I HAD RECENTLY RETIRED AND WAS NOT DRIVING THE CAR DAILY, AND SO I WAS UNABLE TO ASSOCIATE THE PROBLEM WITH ANY RECENT DRIVING EVENT. HOWEVER, ONE MORNING WHEN THE HESITATION WAS VERY PRONOUNCED I POPPED THE HOOD TO HAVE A LOOK. WATER WAS STANDING ALMOST LEVEL WITH THE TOP OF THE BATTERY IN THE AREA HOUSING THAT PART. I USED MY INDOOR/OUTDOOR VACUUM TO PUMP OUT AS MUCH WATER AS POSSIBLE. WHEN I THOUGHT THE AREA WAS THOROUGHLY DRIED OUT I TOOK THE CAR TO MY LOCAL VOLKSWAGEN CERTIFIED MECHANIC FOR FURTHER INVESTIGATION. HE DIDN'T TAKE LONG TO DETERMINE THAT DRAINAGE HOLES ON BOTH SIDES UNDER THE HOOD WERE CLOGGED. HE WAS ABLE TO UNCLOG THE HOLE ON THE PASSENGER SIDE IMMEDIATELY, BUT THE HOLE ON THE DRIVER SIDE IS LOCATED BENEATH PARTS THAT HAVE TO BE MOVED FOR ACCESS. I RECALLED NUMEROUS TIMES OVER THE YEARS WHEN I WAS CERTAIN I WAS HEARING THE SOUND OF WATER SLOSHING AROUND UNDER THE HOOD. I HAD ASKED ON MORE THAN ONE OCCASION AT TIME OF SERVICE FOR THE SOUND TO BE INVESTIGATED FURTHER. I WAS ALWAYS TOLD THE SAME THING: THERE WAS NOTHING TO EXPLAIN THE SOUND I WAS HEARING. I NOW BELIEVE THIS HAS BEEN A RECURRING PROBLEM OVER THE YEARS I'VE OWNED THE CAR, AND MIGHT HAVE IMPACTED MORE THAN JUST THE BATTERY AT ANY TIME. I THOUGHT THERE SHOULD BE MORE THAN ONE REPORT OF THIS PROBLEM ON FILE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10730548June 26, 2015
ENGINE
TRAVELING OVER 400 MILES, 70 MILES PER HOUR, ENGINE LIGHT ON, OIL LIGHT ON, STOP DRIVING. CHECKED OIL, RESERVOIR FULL. TOWED ON FLATBED TO NEAREST DEALER. METAL IN OIL, TOLD I NEED A NEW ENGINE. LIKE ALL THE OTHERS I READ ABOUT, ALL MAINTENANCE WAS DONE PER VW. NEW TIRES TWO WEEKS AGO TO THE TUNE OF $1100+ . TIMING BELT HAS BEEN DONE. INSPECTIONS DONE PER STATE REGS. OIL CHANGES ON TIME. DEALERSHIP HAS NOT MENTIONED THE BOLT ON THE OIL PUMP, BUT WHAT ELSE WOULD PUT METAL IN THE OIL. NICE JOB VW. NO RECALL, NO RECOURSE. WAITING TO HEAR WHAT THEY WILL GIVE ME FOR THE CAR AS I AM TOLD NEW ENGINE IS $11K. :(
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10730689June 26, 2015
ELECTRICAL SYSTEM
CYLINDERS MISFIRE CAUSING ACCELERATION HESITATION. SPARK PLUGS AND COIL WERE REPLACED FEB.2009, DEC. 2013, AUG. 2014, JUNE 2015. THE CONDITIONS ARE REPETITIVE AND IDENTICAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10730173June 24, 2015
ENGINE
TL* THE CONTACT OWNS A 1999 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT WHILE HAVING A ROUTINE SERVICE PERFORMED AT AN INDEPENDENT MECHANIC, THE TECHNICIAN DIAGNOSED THE WATER PUMP WAS CRACKED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 179,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10726935June 23, 2015
FUEL/PROPULSION SYSTEM
ON 6-9-15 THIS DIESEL VEHICLE WOULD NOT START. MILEAGE IS APPROXIMATE AS I DO NOT HAVE THE VEHICLE (IT IS AT THE DEALER). TAKEN TO VW OF NORTH ATTLEBORO, MA FOR DIAGNOSIS AND REPAIR. DEALER STATED FUEL WAS CONTAMINATED AND CLEANED OUT FUEL LINES AND REPLACED FILTER. DEALER STATED VEHICLE STILL WOULD STILL NOT START. DEALER THEN STATED THEY INVESTIGATED FUEL DOWN-LINE OF FILTER AND FOUND CONTAMINATED FUEL IN THE COMMON FUEL DISTRIBUTION RAIL JUST BEFORE THE FUEL INJECTORS. DEALER STATED THEY DID NOT RETAIN THE FUEL FILTER WHICH WOULD HAVE SHOWN A FILTER BREACH/RUPTURE THAT ALLOWED THE CONTAMINATED FUEL TO GO BEYOND THE FILTER CAUSING THIS ADDITIONAL MISCHIEF. REQUEST FURTHER INVESTIGATION OF VW PASSAT DIESEL FUEL FILTERS AND THE FUEL FILTRATION SYSTEM THAT MAY CAUSE SUDDEN ENGINE FAILURE BECAUSE OF PASSING THROUGH CONTAMINATED FUEL, RATHER THAN FILTERING AS IT SHOULD WHICH WOULD CAUSE A SLOWER DECREASE IN ENGINE POWER BECAUSE OF RESTRICTED FUEL FLOW. THE WHOLE PURPOSE OF DIESEL FUEL FILTRATION IS TO PREVENT INTRODUCTION INTO CRITICAL ENGINE COMPONENTS CONTAMINATES OFTEN FOUND IN DIESEL FUEL. DEALER ESTIMATES REPAIR COST OF $7,236.25, THE BULK OF WHICH IS FOR DAMAGE TO CRITICAL ENGINE COMPONENTS DOWNSTREAM OF THE DIESEL FUEL FILTER RESULTING IN SUDDEN ENGINE STOPPAGE. THIS VEHICLE WAS REFUELED ONLY AT DIESEL FUEL STATIONS FOR WHICH RECEIPTS WERE OBTAINED, SO NO GASOLINE OR OTHER IMPROPER FUEL WAS INTRODUCED INTO THIS VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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