Volkswagen Passat Complaints

7,897 consumer complaints on file.

#10816738December 29, 2015
SERVICE BRAKES, ENGINE
TL* THE CONTACT OWNS A 2015 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V705000 (ENGINE AND ENGINE COOLING, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10816456December 28, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V483000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10816640December 28, 2015
UNKNOWN OR OTHER
12/28/15 I WAS ON THE ONRAMP TO THE 91 FREEWAY GOING ABOUT 15MPH HEADED TO WORK AND ALL OF A SUDDEN I HEAR A BOOM! NATURALLY I DUCK THINKING WHAT THE HECK JUST BLEW UP. I LOOKED UP AND SAW MY SUNROOF SHATTERED. I STARTED THINKING DID A BOULDER JUST FALL ON ME? BUT BEING THAT IT WAS JUST AFTER THE CHRISTMAS HOLIDAY THE FREEWAY WAS PRETTY MUCH DESERTED. ALL I KNEW WAS THAT LITTLE SHARDS OF GLASS ARE NOW IN MY SCALP AND GLASS IS FLYING OUT ON THE FREEWAY. I TOOK MY VEHICLE TO THE DEALERSHIP AND THEY SAID THAT IT WASN'T COVERED BY MY EXTENDED WARRANTY AND THEY HAD NEVER HEARD OF A SUNROOF SHATTERING BEFORE AND THAT IT HAD TO BE FROM A ROCK OR AN IMPACT BREAK (WHATEVER THAT MEANS). THEY TOLD ME TO CONTACT MY INSURANCE COMPANY AND FILE A CLAIM WHICH I NOW HAVE TO COME OUT OF POCKET WITH A $500 DEDUCTIBLE. AFTER RESEARCHING THIS SUBJECT I AM PUZZLED AS TO WHY THERE ARE NO RECALLS ON RECORD FOR THIS WHICH IS CLEARLY A DEFECT BUT NO ONE WANTS TO TAKE RESPONSIBILITY EXCEPT 1 MANUFACTURER. I GUESS VEHICLE CORPORATIONS ARE WAITING FOR A FATALITY BEFORE THEY ACCEPT THIS AS A DEFECT OR A CLASS ACTION SUIT IS FILED. I WOULD LIKE TO KNOW KNOW IS GOING TO REIMBURSE ME FOR MY INSURANCE DEDUCTIBLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10811662December 22, 2015
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
TL* THE CONTACT OWNS A 2005 VOLKSWAGEN PASSAT. WHILE DRIVING APPROXIMATELY 70 MPH, THE SEAT HEATER BURNED A HOLE IN THE PASSENGER SEAT AND THE PASSENGER'S COAT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 200,000. UPDATED 02/23/16*LJ THE CONSUMER STATED THE VEHICLE WAS REPAIRED. UPDATED 03/30/16.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10811237December 19, 2015
FUEL/PROPULSION SYSTEM
MY DAUGHTER DROVE THIS VEHICLE INTO MY GARAGE AND REPORTED TO ME THAT SHE SMELLED A STRONG ODOR OF GAS. I LOOKED AND NOTICED GAS DRIPPING ONTO THE FLOOR. I GOT DOWN AND INSPECTED THE AREA WHERE IT WAS COMING FROM AND NOTED THAT IT WAS FLOWING FROM THE TOP (OUT OF SIGHT) OF THE TANK. BACKED THE CAR OUT ONTO THE DRIVE AND PLACED A TOWEL UNDER THE AREA. CALLED THE DEALERSHIP AND SCHEDULED AN APPOINTMENT. BETTEN IMPORTS (VOLKSWAGEN DEALERSHIP) OF GRAND RAPIDS MI, INSPECTED IT AND I WAS INFORMED IT HAD A CRACK IN THE PLASTIC TANK THE LENGTH OF A DIME. THE DEALERSHIP RECOMMENDED THE TANK BE REPLACED AT A ESTIMATED COST OF $2,700. DUE TO THE EXTENSIVE COST I DID NOT ELECT TO HAVE THIS DONE AT THIS TIME. ONLY SEEMS TO BE AN ISSUE WHEN TANK IS FILLED TO MAX CAPACITY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10811216December 18, 2015
UNKNOWN OR OTHER
EXPLODING SUNROOF WHILE DRIVING 55 MPH IN NORMAL WEATHER CONDITIONS; GLASS WAS PUSHED OUTWARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10811032December 17, 2015
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
2013 PASSAT TDI DIESEL LOST POWER WHILE DRIVING IS DOWN A CITY STREET. ONCE I PULLED OFF THE ROAD ENGINE LIGHT AND SERVICE NOW LIGHT WERE ON. A CATASTROPHIC FAILURE OCCURRED IN THE HIGH PRESSURE FUEL PUMP . THUS OCCURRED IN EULESS TEXAS. VW WILL NOT COVER MY INDECENT UNDER A WARRANTY EXTENSION. THEY WILL COVER 2012 MODELS MY CAR WAS MANUFACTURED BEFORE JULY 2012 BUT HAS A 2013 LISTING. AS OF 12/17 NO REPAIR SCHEDULED DUE TO $6,000 COST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10810887December 17, 2015
AIR BAGS
"TAKATA RECALL" MY AIRBAG LIGHT WENT ON AND REMAINS ON. UPON GOING TO A VW DEALERSHIP...I WAS TOLD "YA THAT MEANS THE AIR WON'T DEFLATE IF YOU WERE IN AN ACCIDENT". THEY NEVER WENT INTO THE CAR! I WAS TOLD FOR THEM TO RUN A TEST IT WOULD COST 125.00. I COULDN'T BELIEVE WHAT I WAS HEARING FROM A VW DEALERSHIP. THIS IS A SAFETY ISSUE AND SHOULD BE RESOLVED WITH A COST TO THE CUSTOMER. I THEN WENT ON TO A GAS STATION...THEY HAD HAND HELD DEVICE THAT COULD DETECT WHAT THE PROBLEM WAS. IT CAME UP AS DEFECT # 01217, SIDE AIR BAG IGNITER, DRIVERS SIDE(10199). THEY RECOMMEND TAKING IT TO CERTIFIED DEALER(WHICH I DID) AS THEY DID NOT HAVE THE PARTS TO REPAIR. THE GAS STATION DID NOT CHARGE ME ANYTHING. SOMETHING IS VERY WRONG HERE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10810514December 15, 2015
ENGINE
TL* THE CONTACT OWNS A 2004 VOLKSWAGEN PASSAT. WHEN STARTING THE VEHICLE, IT JERKED AND THE ENGINE WARNING LIGHT ILLUMINATED INTERMITTENTLY. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE ENGINE AND COOLING PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14E007000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10810163December 14, 2015
AIR BAGS, ELECTRICAL SYSTEM, STEERING
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT WHILE DRIVING AT 65 MPH, THE AIR BAG WARNING LIGHT ILLUMINATED. THE CONTACT ALSO NOTICED THAT THE STEERING WHEEL AND THE HORN FAILED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING COLUMN COIL NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 83,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10809746December 11, 2015
SERVICE BRAKES, ENGINE
TL* THE CONTACT OWNS A 2015 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT THE BRAKES AND ENGINE FAILED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V705000 (ENGINE AND ENGINE COOLING, SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10809555December 10, 2015
FUEL/PROPULSION SYSTEM
26,050 MILES AND LOOKING AT A $5,000 REPAIR BILL FOR FUEL PUMP FAILURE! SOMETHING ABOUT ULTRA LOW SULFUR AND LUBRICITY. CAR JUST DIED AND HAD TO COAST OUT OF TRAFFIC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10809345December 9, 2015
UNKNOWN OR OTHER
TAKATA RECALL THE RECALL I HAVE ON MY CAR IS THE EMISSION RECALL FROM A SOFTWARE THAT WAS INSTALLED FROM THE FACTORY, I AM UNABLE TO GET WHAT I WANT BECAUSE ALMOST NOBODY WILL TAKE IT, I BOUGHT IT IN AUGUST OR SO AND THE CAR WAS ADVERTISED AS CLEAN DIESEL IT ISN'T THE CAR I BOUGHT AND I WANT NOTHING TO DO WITH IT ANYMORE. YOUR RECALL STATEMENT STATES IF YOUR CAR HAS BEEN RECALLED, THE MANUFACTURER WILL USUALLY REPAIR IT AT A LOCAL DEALERSHIP. IN RARE INSTANCES WHEN A MANUFACTURER DETERMINES THAT A PROBLEM IS TOO EXPENSIVE TO REPAIR, IT MAY REPLACE THE VEHICLE OR REFUND YOUR PURCHASE PRICE MINUS AN AMOUNT TO COVER DEPRECIATION." I FEEL CHEATED AND THAT I CAN'T GET WHAT I WANT. I NEED A TRUCK AND CAN'T DO ANYTHING BECAUSE IT'S BARELY VALUED AT 12,000 DOLLARS AND WHEN I BOUGHT IT THE MSRP WAS $28,475. I TRADED MY TRUCK IN ON THE CAR AND SOME NEGATIVE EQUITY ROLLED OVER. THE RECALL WILL RESULT IN A LOSE OF MPG AND POWER, AND IT HAS BE TRADE THE NAME AS CLEAN DIESEL ALREADY. I'VE SPOKEN TO VW CREDIT AND THEY CAN'T HELP ME AND I CALLED VW GROUP OF AMERICA AND THEY TOLD ME THEY COULDN'T DO ANYTHING AS WELL. VW HAS GIVEN OUT A CARE PACKAGE TO EVERY VICTIM, IT CONSIST OF A 500 DOLLAR CARD THAT CAN ONLY BE USED AT VW AND A 500 DOLLAR PREPAID VISA. THIS ISN'T ENOUGH TO DO ANYTHING WITH. I WANT OUT OF THE CAR AND OUT OF VW, I'M IRRITATED THAT THEY WON'T DO ANYTHING FOR THE 11 MILLION VICTIMS AND REFUSE TO DO ANYTHING ABOUT THE ANGRY CUSTOMERS. SEPTEMBER 18TH RECALL WAS ANNOUNCED AND TO THIS DAY THERE IS STILL NO SOLUTION TO THIS PROBLEM, AND PLEASE HELP ME AND HELP THE OTHER NORTH CAROLINA RESIDENTS THAT ARE IN THE SAME IRRITATING INCIDENT. THANK UOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10809121December 8, 2015
UNKNOWN OR OTHER
ON 10-23-2015, VW ANNOUNCED A RECALL ON A SERIES OF CARS, WHICH INCLUDED ONE ON THEIR SALES LOT. ON 10-31-2015, PERRY VW, SAN LUIS OBISPO, CA SOLD ME THE VEHICLE THAT HAD THE RECALL, WITHOUT FIXING THE RECALL PART. I WANT TO FILE AN OFFICIAL COMPLAINT ON THE DECEPTIVE PRACTICES OF PERRY VW. I HAVE MY SALES CONTRACT DATED 10-31-2015, AND YOUR RECALL NUMBER: 15V705 (SINTERED CAM). VW CORPORATE FAILED TO NOTIFY THEIR OWN DEALERS UNTIL NOV 4, 2015. MY UNDERSTANDING IS THAT SELLING AN UN-REPAIRED RECALLED VEHICLE IS AGAINST FEDERAL LAW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10808735December 7, 2015
SERVICE BRAKES
TL* THE CONTACT OWNED A 2012 VOLKSWAGEN PASSAT. WHILE DRIVING 60 MPH, THE BRAKE PEDAL WAS DEPRESSED AND TRAVELED TO THE FLOORBOARD WITHOUT WARNING. AS A RESULT, THE VEHICLE CRASHED INTO A HIGHWAY SIGN POST. THE AIR BAGS DEPLOYED. A POLICE REPORT WAS FILED. THE CONTACT DID NOT SUFFER ANY INJURIES. THE VEHICLE WAS DESTROYED AND TOWED TO AN INDEPENDENT MECHANIC. THE FAILURE MILEAGE WAS 23,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10808937December 7, 2015
ENGINE
VEHICLE WAS IN MOTION, DRIVING UPHILL. NEEDLE ON THERMOSTAT GAUGE SUDDENLY PERKED REALLY FAST TOWARDS HOT. ENGINE LIGHT WENT ON. VEHICLE WAS DRIVEN TO SIDE OF ROAD AND ENGINE WAS SHUT OFF. SMOKE WAS COMING OUT OF FRONT OF ENGINE. DRIVER STEPPED OUT OF CAR. WHILE INSPECTING THE FRONT OF THE CAR, THE DRIVER SAW FLICKERING FLAMES UNDER RIGHT SIDE OF ENGINE (AS SEEN FROM INSIDE). DRIVER TOOK SLEEPING CHILD OUT OF CAR SEAT AND STEPPED AWAY FROM CAR. CAR WAS ENGULFED IN FIRE WITHIN MINUTES AND COMPLETELY BURNT UP.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10808397December 4, 2015
AIR BAGS, ELECTRICAL SYSTEM
SAFETY RISK: A LOSS OF ELECTRICAL CONNECTION TO THE DRIVER'S FRONTAL AIRBAG WILL PREVENT THE AIRBAG FROM DEPLOYING IN THE EVENT OF A VEHICLE CRASH MY LIGHT HAS COME ON WARNING ME MY AIRBAGS ARE NOT WORKING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10808430December 4, 2015
ENGINE
WHEN YOU ACCELERATE THE AUTOMOBILE THE CAR HESITATES UP TO 10 SECONDS AND LOOSES POWER, POWER RETURNS AFTER THE 1 THROUGH 10 SECONDS. THIS HAPPENS AT VARIOUS POINTS; ON ROLLING HIGHWAY WHILE MAKING A PASS OF ANOTHER CAR; CHANGING LANES ON THE HIGHWAY AND ACCELERATING, AT DEAD STOP FROM EITHER A STOP SIGN OR STOP LIGHT. I HAPPENS IN CITY DRIVING, LOCAL STREETS AND JUST ABOUT ANYWHERE ONE DRIVES AND OCCURS AS HESITATION FOR 1 TO 10 SECONDS, THE RPM'S DROP FROM WHERE EVER THEY ARE ORIGINALLY TO ALMOST ZERO, BUT THE CAR DOES NOT STALL, ONCE THE ACCELERATOR IS UNDEPRESSED IT COMES BACK TO NORMAL. THESE CONDITIONS ABOVE CAN CAUSE A SERIOUS CONDITION, SUCH AS A MAJOR COLLISION WITH ANOTHER OR MORE THAN ONE CAR AND COULD RESULT IN A FATAL ACCIDENT. THIS HESITATION HAS HAPPENED 35 TIMES SINCE 07/06/2015, AND STILL IS OCCURRING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10808440December 4, 2015
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2006 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE UNINTENDED ACCELERATED WITHOUT WARNING. THE CONTACT ALSO STATED THAT WHEN THE FAILURE WAS OCCURRING, THE BRAKE PEDAL REQUIRED BEING DEPRESSED WITH BOTH FEET IN ORDER TO COMPLETELY STOP THE VEHICLE. THE FAILURE WAS PERSISTENT. THE VEHICLE WAS TAKEN TO THE DEALER BUT WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 29,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10808218December 3, 2015
FUEL/PROPULSION SYSTEM
GAS GAUGE WAS NOT READING FULL WHEN TAKEN TO GAS STATION, ALTHOUGH GAS DISPENSER CLICKED OFF AS FULL. HAPPENED MANY TIMES AT DIFFERENT GAS STATIONS. TOOK MY CAR IN TO VW DEALERSHIP. THEY STATED THAT GAS VENT WAS NOT WORKING NOT ALLOWING MY CAR TO FILL COMPLETELY. THEY STATED THEY HAD TO REPLACE GAS TANK, ~ $2000. DON'T HAVE THE MONEY TO REPAIR. THEY STATED IT WAS NOT A SAFETY SITUATION???
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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