Volkswagen Passat Complaints

7,897 consumer complaints on file.

#10824812February 8, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2012 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT WHILE DRIVING AT 40 MPH, THE VEHICLE WAS INVOLVED IN A CRASH TO THE PASSENGER'S SIDE OF THE VEHICLE. THE CONTACT STATED THAT THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED INJURIES TO THE UPPER AND LOWER BACK WHICH REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE VEHICLE WAS REPAIRED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V483000 (AIR BAGS). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000. THE VIN WAS UNAVAILABLE.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10824949February 8, 2016
VEHICLE SPEED CONTROL
ON 1/19/16 I EXPERIENCED A SERIOUS ISSUE WHILE DRIVING MY 2015 VW PASSAT. AS I WAS PULLING INTO A PARKING SPACE AFTER MY 12-MILE COMMUTE TO WORK I APPLIED THE BRAKES. NO STOPPING OCCURRED, IN FACT I EXPERIENCED A SUDDEN UNINTENDED ACCELERATION. WHILE MY FOOT REMAINED ON AND CONTINUED TO PRESS THE BRAKE PEDAL, THE ENGINE REVVED AND THE CAR LURCHED FORWARD. I ATTEMPTED TO PUT THE CAR IN NEUTRAL AND TRIED TO APPLY THE EMERGENCY BRAKE BUT WAS UNSUCCESSFUL IN STOPPING THE VEHICLE. MY CARE CAME TO REST ONLY AFTER HITTING THE CURB AND A MASONRY WALL/HAND RAIL. ONCE THE VEHICLE CAME TO A STOP, I PUT THE CAR IN REVERSE TO ASSESS THE DAMAGE. I ASSESSED THE DAMAGE TO THE FRONT END AND TRIED TOR REPOSITION THE CAR IN THE PARKING SPACE ONLY TO HAVE THE SAME EVENT OCCUR AGAIN. THE FOLLOWING DAY I CALLED THE DEALERSHIP TO REPORT THE INCIDENT AND WAS INSTRUCTED TO HAVE THE VEHICLE TOWED IN FOR INSPECTION. A LOANER WAS PROVIDED. TWENTY-ONE DAYS LATER, ON 2/8/16 I RECEIVED A CALL STATING THAT NO MANUFACTURING FAULTS WERE FOUND AND THAT VW WILL NOT AGREE TO REPAIR THE DAMAGE OR DISCUSS ANY CONCERNS RELATED TO LACK OF CONFIDENCE IN THE VEHICLE. FURTHERMORE, WHEN ASKED ABOUT ARBITRATION, I WAS INFORMED THAT MY ONLY RECOURSE WAS CALLING VW CORPORATE. WHEN MY HUSBAND CALLED AS INSTRUCTED, WE WERE INFORMED THAT VW'S POSITION WAS DECIDED BASED ON THEIR LACK OF MANUFACTURER DEFECTS FOUND. VEHICLE REMAINS AT DEALERSHIP. NO INSPECTION REPORTS WERE OFFERED, NO DAMAGE REPORTS OR ESTIMATES PROVIDED.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10824180February 4, 2016
ENGINE AND ENGINE COOLING, SERVICE BRAKES, HYDRAULIC
2015 VOLKSWAGEN PASSAT ERRATIC SHIFTING AND BRAKES EITHER TOO SOFT AND WON'T STOP QUICKLY OR THEY LOCK UP AND I CAN'T MOVE THE VEHICLE. THE PROBLEMS ARE MOSTLY IN TOWN DRIVING, BUT ONCE OCCURRED IN HIGHWAY DRIVING GOING UP A HILL WHILE PASSING. IN THAT INCIDENT THE TACHOMETER WENT FROM 2 TO 5 AS THE CAR LURCHED FORWARD. WHILE AT A STOP LIGHT, THE ENGINE REVVED UP AS IF I WERE PRESSING THE ACCELERATOR, ALTHOUGH I WAS NOT. AFTER THE CAMSHAFT WAS REPLACED, PER THE RECALL, THE VEHICLE PERFORMED EVEN MORE POORLY THAN BEFORE. THE VEHICLE BEGAN SHAKING VIOLENTLY. OVER THE NEXT WEEK, THE LURCHED AT TWO DIFFERENT STOPS SIGNS; THE ENGINE REVVED UP TO 5,000 RPM'S WITHOUT THE ACCELERATOR PEDAL BEING PRESSED; THE BRAKE PEDAL LOCKED UP NOT ALLOWING THE VEHICLE TO REVERSE; AND SEVERAL TIMES, IT TOOK AN EXTRA AMOUNT OF TIME AND DISTANCE TO STOP THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10824210February 4, 2016
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2003 VOLKSWAGEN PASSAT. THE CONTACT SMELLED FUEL WHEN THE VEHICLE WAS STARTED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE FUEL LINE WAS FRACTURED AND LEAKED FUEL ONTO A PORTION OF THE ENGINE. THE CONTACT STATED THAT THE TECHNICIAN WAS UNABLE TO DETERMINE THE CAUSE OF THE FRACTURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE RECALL "EXPIRED". THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 191,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10824327February 4, 2016
ENGINE
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED. THE VEHICLE WAS ABLE TO RESTART. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE WAS UNDETERMINED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT PROVIDED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 24,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10824060February 3, 2016
VISIBILITY/WIPER
THE HEATER CORE IN MY CAR HAS BECOME CLOGGED AND IS NOW FAILING TO PRODUCE HEAT FOR INSIDE THE CAR AND IN TURN IS FAILING TO DEFROST THE WINDOWS WHEN THEY BECOME FOGGED. I HAVE READ MANY CASES FROM ONLINE FORUMS ABOUT THIS SAME PROBLEM. I CONTACTED VW CUSTOMER CARE AND THEY ADVISED THEY CANNOT HELP WITH THE PROBLEM. MY CAR HAS 50,000 MILES ON IT AND THE HEATER CORES IN THESE CARS SHOULD NOT BE FAILING ALREADY. THE PROBLEM HAPPENS WHILE IN MOTION AND WHILE STATIONARY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10824090February 3, 2016
UNKNOWN OR OTHER
SOMETHING IS CAUSING THE HEATER CORE TO CLOG AND THAT REDUCES THE DEFROSTERS ABILITY TO WORK AND THEREFORE REDUCES VISIBILITY UNDER CERTAIN SCENARIOS. SUCH AS RAIN OR HIGH CABIN HUMIDITY. THE TSB TO REPLACE THE HEATER CORE DOES NOT SOLVE THE ROOT CAUSE SINCE THE HEATER CORE FAILS AGAIN AFTER SOME TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10824106February 3, 2016
UNKNOWN OR OTHER
NO HEAT FROM PASSENGER HVAC VENTS. VEHICLE DEFROST/VISIBILITY CAPABILITY SERIOUSLY COMPROMISED. HEATER CORE CLOGGED, REPLACED UNDER WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10823653February 2, 2016
ENGINE
I WAS DRIVING ON I 70 GOING HOME , I WAS RUNNING 75 MPG AND IT WAS A LOT CAR THAT DAY , AND I WAS GOING DOWN THE HILL OF I70 ALL THE SUDDEN MY CAR WAS LOSS ENGINE POWER GOING ON DOWN HILL ON TURNINGS ROAD . AND THE ENGINE MAKING MAKING LOUD NOISE THE THE USUALLY, I ALMOST GET HIT VIEW TIMES WHEN I TRYING TO MOVE MY CAR OF THE TRAFFIC FROM THE LEFT TO THE RIGHT LANE SO I'M NOT BLOCKING THE TRAFFIC. IT WAS SCARY CAUSE THE CAR TOTALLY LOSING POWER IN HIGHWAY I70 ON THE CURVES ROAD WHERE OTHER VEHICLES CAN SEE ME STOPPING ON THE SIDE OF THE ROAD . IT'S SCARRY EXPERIENCE DRIVING IN MY LIVE .I'M LUCKY TOW TRUCK WAS PASSING BY ,AND STOP HELPING ME TO GET HELP . AND OTHER TOWING TRUCK CAME AND TOW MY CAR TO MY HOUSE , UNTIL NOW THE CAR SEAT IN MY GARAGE. AND I HAVE MY MECHANIC COME TO MY HOUSE AND CHECK WHAT'S GOING ON WITH MY CAR ,AND HE SAY IT'S THE OI PUMP BOLT IS BROKEN AND IT'S COMING OUT THAT WAY MY CAR LOSE THE POWER ALL THE SUDDEN HE SAY . AND HE TOLD IT HAPPEN A LOT FOR THIS PASSAT 3.6L 4MOTION 2006 AND HE SUGGESTED ME TO DO RESEARCH ABOUT THE ISSUE ON THE INTERNET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10823493February 1, 2016
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2007 VOLKSWAGEN PASSAT. WHILE DRIVING AT VARIOUS SPEEDS, THE LOW BEAM HEAD LAMP ON THE PASSENGER SIDE FAILED TO FUNCTION. IN ADDITION, THE REAR PASSENGER SIDE LAMP AND THE TURN SIGNALS FAILED TO ILLUMINATE. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER WHO DIAGNOSED THAT THE SYSTEM NEEDED TO BE FLASHED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 111,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10823564February 1, 2016
UNKNOWN OR OTHER
HEATER CORE WAS DAMAGED BY DEFECTIVE COOLANT FROM FACTORY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10823198January 30, 2016
VISIBILITY/WIPER
THIS VEHICLE EXPERIENCED A FAILURE OF THE HEATER CORE DUE TO CLOGGING. VISIBILITY THROUGH WINDSHIELD WAS RESTRICTED DUE TO HEAVY FOGGING AND POOR DEFROSTER PERFORMANCE OVER SEVERAL MONTHS. CLEANING OF THE WINDSHIELD WAS NO HELP. THE FOGGING WOULD COME AND GO DURING VEHICLE OPERATION AND WAS HEAVY AT TIMES. DIAGNOSIS TOOK SOME TIME DUE TO THE VEHICLE BEING ONLY A FEW YEARS OLD. GENERALLY A 3 YEAR OLD, WELL MAINTAINED VEHICLE WILL NOT HAVE A CLOGGED HEATER CORE. THE GRADUAL DIMINUTION OF HEAT DUE TO THE PROGRESSIVE CLOGGING CAUSED THE LACK OF FULL HEAT NOT TO BE APPARENT IN THE SPRING AND FALL MONTHS HOWEVER HEAVY FOGGING OCCURED DURING THESE SEASONS. IT WAS NOT UNTIL WINTER THAT THE LACK OF HEAT AND DEFROST WAS APPARENT. AFTER REPLACEMENT OF THE HEATER CORE ASSEMBLY THE ISSUE WAS RESOLVED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10823210January 30, 2016
VISIBILITY/WIPER
MY CAR SUFFERED A CLOGGED HEATER CORE WITH 25K MILES ON THE ODOMETER. THE RESULT WAS LOW CABIN HEAT AND AN INABILITY TO MAINTAIN WINDSHIELD VISIBILITY USING THE DEFROSTER SETTING WHEN OUTSIDE TEMPERATURES DROPPED DURING WINTER. SYMPTOMS OCCUR WHEN STATIONARY OR MOVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10823218January 30, 2016
VISIBILITY/WIPER
HEATER CORE CLOGGED, REDUCED DEFROSTER PERFORMANCE DUE TO DECREASED DEFROST AIR TEMPERATURE CAUSES DECREASE IN VISIBILITY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10823008January 29, 2016
ENGINE
HEATER CORE CLOGGING. HEATER CORE HAS BEEN REPLACED 3 TIMES SINCE I BOUGHT THE CAR TO YEARS AGO. COOLANT HAS BEEN DISCOLORED AND CLOUDY. FIRST REPLACEMENT WAS IN JANUARY OF 2015. IT HAS BEEN REPLACED TWICE IN JANUARY 2016.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10823107January 29, 2016
ENGINE
ONE DAY AT ABOUT 25,000 MILES I NOTICED THAT THE PASSENGER SIDE VENTS WERE NOT RECEIVING ANY HOT AIR TO WARM THE CAR. THERE WAS PLENTY OF HEAT COMING OUT OF THE DRIVERS SIDE, BUT ONLY COLD AIR COMING FROM THE PASSENGER SIDE. TOOK IT INTO THE DEALERSHIP FOR DIAGNOSIS AND THEY SAID THAT THE HEATER CORE IS CLOGGED. SO THERE IS SOME TYPE OF CONTAMINATE IN THE COOLING SYSTEM EFFECTING THE HEATER CORE. THEY ARE REPLACING THE HEATER CORE UNDER WARRANTY, BU I HOPE IT DOESN'T AFFECT THE REST OF THE COOLING SYSTEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10822774January 28, 2016
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2004 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE FUEL TANK NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 08V156000 (FUEL SYSTEM, GASOLINE) BUT THE REMEDY FAILED TO REPAIR THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10822505January 27, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2012 VOLKSWAGEN PASSAT. WHILE DRIVING AT AN UNKNOWN SPEED, THE BUTTONS ON THE STEERING WHEEL FAILED. THE AIR BAG INDICATOR AND AN UNKNOWN WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE CLOCK SPRING FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V483000 (AIR BAGS). THE FAILURE MILEAGE WAS APPROXIMATELY 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10822372January 26, 2016
ENGINE
MY CAR HAS 76000 MILES AND IS OTHERWISE IN EXCELLENT CONDITION. I JUST GOT A CHECK ENGINE LIGHT, AND AFTER REPLACING THE PCV VALVE, AND I WAS TOLD BY MY MECHANIC THAT THE REAR MAIN ENGINE SEAL IS LEAKING. THE CAR IS OUT OF WARRANTY AT THIS POINT AND NOW I HAVE TO SPEND ALMOST $1000 IN REPAIRS. THIS IS SOMETHING THAT SHOULD BE COVERED BY VW WARRANTY, AS THERE ARE SO MANY CASES OF THIS EXACT FAILURE AT THE SAME AMOUNT OF MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10822367January 26, 2016
SERVICE BRAKES, ENGINE
TL* THE CONTACT LEASED A 2015 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V705000 (ENGINE AND ENGINE COOLING, SERVICE BRAKES, HYDRAULIC). THE DEALER WAS UNABLE TO DETERMINE WHEN THE PARTS WOULD BECOME AVAILABLE TO SCHEDULE THE RECALL REPAIR APPOINTMENT. THE MANUFACTURER WAS UNABLE TO PROVIDE A SPECIFIC DATE THAT THE PARTS WOULD BE SENT TO THE DEALER. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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