Tesla Model X Complaints

402 consumer complaints on file.

#11677976August 2, 2025
UNKNOWN OR OTHER
serious error made during full self drive, it wants to make an illegal left turn at the intersection of cascade road and beltine that has caused multiple near collisions (see google maps location [XXX] ). I notified tesla of this via feedback option with no change for the last 4 months. I am concerned about full self drive ignoring traffic laws. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11676239July 25, 2025
UNKNOWN OR OTHER
I’m writing to formally report a persistent issue with Tesla’s air conditioning system. Despite repairs performed last year and reassurances that a software update would resolve the issue, my AC still fails to cool so regularly temperature staying above 100. Today, while driving, the interior temperature reached 102°F, making it unsafe and extremely uncomfortable driving with kids on back seat.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11674412July 17, 2025
STEERING
After completing a 17.5-hour, ~1,000-mile non-stop road trip from Florida to Texas using Autopilot with no interventions or issues, the following week this vehicle experienced a sudden and total steering failure while slowly turning through my residential neighborhood. The steering locked up without warning and caused the car to drift partially into the opposing lane. No power steering warning was shown prior to the failure. Tesla Service diagnosed and replaced both the Front Body Controller (Part #1585663-00-C) and the Steering Gear Assembly (Part #1070801-00-F) under warranty. This is an extremely dangerous failure scenario — had it occurred at high speed, the outcome could have been catastrophic. I am reporting this to ensure it’s documented and investigated, as it appears consistent with similar steering failure complaints in 2021+ Model X vehicles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11674090July 16, 2025
STEERING
Left indicator button is randomly unresponsive, sometime it doesn’t work for up to a minute. This happened to me with my previous model x (bought back by tesla in a lemon case for the same issue), happened to me also in a loaner car they gave me while trying to fix this issue and now again in a recently purchased model x. In both cases Tesla replaced the steering yoke and that didn’t solved the issue This is a serious safety issue that left me frustrated and with no solution from Tesla. Every time i got a different response from tesla like: - its a software issue - its a design flaw - I’m not pressing the button correctly - I’m resting my finger on the button and that makes the button unresponsive - we couldn’t replicate the issue I have a video of the left indicator not working for a whole minute while the right one is working
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11672170July 9, 2025
UNKNOWN OR OTHER
Driving speed limit of 50 miles an hour on a two lane road and went to push the accelerator pedal and the entire assembly snapped completely off and was unable to continue driving the car
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11672083July 8, 2025
STEERING
Peeling steering wheel, eventually will need to replaced due to not being able to grab wheel and lose grip when I turn. Many others complain of the same problem with model x and Tesla wants $1800 to replace. I refuse to use my insurance to pay for this so they have not inspected it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11671448July 6, 2025
STEERING
In many near hit collisions where I need to honk the horn, memory reflexes goes to press down the center of the steering wheel to alert but the horn button isn’t there on this vehicle. It’s put as a button on the right side but after 25,000 Miles and at least 4 times, I could not locate it quick enough. This is a serious safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11671065July 3, 2025
AIR BAGS
The contact owns a 2023 Tesla Model X. The contact stated that while the driver was driving at an undisclosed speed, another vehicle attempted to merge near the contact’s vehicle, which caused the passenger front end of the vehicle to collide into a pole. The air bags did not deploy during the incident. The contact also stated that the front driver's door became inoperable, and the contact had to break the front driver's window to be removed from the vehicle. No injuries were sustained, and no medical attention was provided. A police report was not filed. The vehicle was towed to an independent mechanic. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 38,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11669976June 28, 2025
STEERING
As I was attempting to merge onto Interstate 75, I noticed that steering became unexpectedly difficult. Consequently, I decided not to enter the highway. I then crossed the highway and pulled into a parking lot, where I turned off the vehicle. Upon restarting the vehicle, the issue seemed to have resolved itself.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11668897June 24, 2025
AIR BAGS
Got a warning notice on my dashboard that the passenger safety restraint system failed...ie the airbag.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11668235June 20, 2025
SUSPENSION
Summary: The front suspension defect on my 2021 Model X, confirmed by St. Petersburg Service Center (Invoice #3000S0013156326), presents a serious safety hazard. Timeline & Concern: Reported Dec 4, 2024, under ESA. Example of Tesla’s delay tactics—service was scheduled only after warranty lapsed. Issue diagnosed in May 2025 as a faulty front upper control arm. Safety risk: Failure could lead to loss of control. I request a safety investigation to prevent similar unsafe compromises.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11668225June 20, 2025
STEERING, LANE DEPARTURE: WARNING, LANE DEPARTURE: ASSIST
My car has 50,000 miles on it and is just over 4 years old. The steering column has failed causing it to not be able to steer. The service for this is a new steering column at a cost of over $5,000.00. The Y models and 3 models had a recall on this issue. Now it looks like the X models are having the issue as well. The consumer should not be responsible for this. It is dangerous. It is expensive to fix. A steering column should not fail at 50,000 miles. I am not the only person who has been faced with this issue. Tesla service even confirmed that they are seeing this on the X models. I think an investigation should be done. How many $5,000.00 repairs for safety has the consumer been saddled with?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11666337June 11, 2025
AIR BAGS, ELECTRICAL SYSTEM
" PASSANGER SAFETY RESTRAINT SYSTEM FAULT" IS THE WARNING MESSAGE POPPING UP ON THE DISPLAY WE NOTICED THAT THE WARNING LIGHT SOMETIMES GOES AWAY WHEN MOVING THE PASSANGER SEAT, WE FIRST TOUGHT THAT THIS WAS JUST A PROBLEM THAT WE MAY HAVE CAUSED BUT ONCE DOING REASERACH WE NOTICED THAT THERE ARE MANY ONLINE SCENERIOUS THAT HAVE THE SAME ISSUE "PASSANGER SAFETY REISTRAINT FAULT" WE DISSMISSED THE ISSUE WE TOOK IT TO TESLA SERVICE IN JACKSONVILLE FLORIDA THEY MENTIONED THAT SOME WIRE PIN HAD CAME LOOSE WHICH WE THOUGHT WAS ODD SINCE WE HAVE OWNED OVER 20 VEHILES AND WE HAVE NEVER HAD THIS ISSUE WITH ANY OTHER MANUFACTURE. WE WERE CHARGED 300+ DOLLARS FOR THEM TO FIND THEB EXCAT PIN/ WIRE THAT CAME LOOSE. WE ALSO HAVE A 2020 TESLA MODEL 3 STANDER RANGE, WE RECENTLY HAD THE SAME ISSUE AND THE WARNING LIGHT IS CURRENTLY ON AND GOES AWAY IF WE MOVE THE PASSANGER SEAT. I HAVE COME TO CONCLUDE THAT THIS IS A MANUFACTURE DEFECT THAT CAN BE A SERIOUS ISSUE IF AIR BAGS ARE NOT PROPERLY WORKING CAUSING SERIOUS INJURY TO PASSANGERS IN THE VEHICLE I WILL ATTACH THE VIN OF OUR 2020 TESLA MODEL 3 STANDER RANGE [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11664776June 4, 2025
UNKNOWN OR OTHER, VISIBILITY/WIPER
I own a 2025 Tesla Model X. A large crack appeared in the windshield spontaneously, without any impact or road debris. It has since worsened audibly while driving. Tesla is classifying this as an accident without identifying an impact point, and they have refused to cover towing or acknowledge a potential manufacturing defect. I do not feel safe driving the vehicle in this condition and believe this may be a structural glass failure. Escalation to Tesla Executive Support is ongoing. Safety concern unresolved.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11664453June 2, 2025
STEERING
Steering assist error code. Car has less than 25,000 miles and Tesla is reporting this is common and the steering rack needs to be replaced and the steering gear left hand drive. Tesla Temecula also said there was a system malfunction that caused it but they do not dig into that they just do the service for $5100. Looking online this is common.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11664122May 31, 2025
SUSPENSION, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, UNKNOWN OR OTHER
Purchased this vehicle new from Tesla on March 29, 2024. As I got home I hear a pop sound come from underneath the car and the abs warning light came on. The vehicle lost some of the functions like regenerative breaking and cruise control. The suspension was also inoperable. I brought the car in on the first availible service date to get the repair done which took a few days. After repair was completed I went back to pick the car up only to have the same warnings appear on the odometer and lost of functionality again 20 minutes into driving home. I contacted Tesla and they gave me another appointment at a different service center. I then brought the car to the other service center and they corrected the ABS and other warning light issue. However, I been experiencing vibration on highways when breaking and regenerative breaking. Since the beginning of ownership. I mentioned it to them but the told me vibrations can be normal with these cars so I endured it ever since until it felt worst after a while. I brought the car in again and they diagnosed it. They recommended changing the rear rotors and brake pads. After picking the car up its still doing the same thing. This costed me $1200 out of pocket. I brought the car in for front end noises and they changed parts under warranty. The noises was gone after the service but a week later I heard the noises again and it worsened. Now they are refusing further repairs and recommended that I take the car to a auto body repair shop.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11663194May 27, 2025
STRUCTURE:BODY
It rained heavily overnight in Dallas Tx. The roads were almost like lakes. As you know, when a car drives through standing water, it creates loud noise from the tires and underside of vehicle. But I didn’t think much of it at the time. When I got home, I realized that both fender flares were completely gone. I believe this is a serious issue of durability. Even plastic model kits don’t lose parts just from water pressure. The damage to other cars is on me when the parts get blown away by water or something.and lot a model x owners same happened issue This design flaw problem
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11663063May 27, 2025
SUSPENSION
Suspension Design and Negative Camber: Rear tires have huge inner wear when wires are visible after few thousands miles. Changed tires 3 times already within 14k miles. Current miles is 18,200, but 1st time it happened in Aug 2022 when miles were 4200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11662871May 23, 2025
SUSPENSION, AIR BAGS, SERVICE BRAKES
UNKNOWN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11661443May 16, 2025
SUSPENSION
This vehicle suffered a flat tire on the left rear at 20,000 miles. It was discovered that the tire had worn out on the inside prematurely due to a faulty negative camber alignment. The other tire on the right rear was examined and found to be worn down to the treads on the inside as well. I informed Tesla and they said this is normal for the make and model. You cannot see the inside of these tires during a normal walk around inspection. Tesla says that the problem cannot be fixed. I could have suffered a tire failure at high speed which could have been catastrophic. Tesla just says its unfortunate and you have to live with this issue. i consider this to be a very unsafe issue that Tesla should address at their expense. This car is under warranty and Tesla refused to repair the car.Tesla did not divulge this issue to me prior to purchasing the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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