Tesla Model X Complaints

402 consumer complaints on file.

#11635570January 13, 2025
LANE DEPARTURE: ASSIST
Autopilot full self driving is making dangerous mistakes and being disabled when you still have your hands on wheel and or looking at road it’s a safety system I paid for and it’s illegal for Tesla to disable it and not fix it
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635046January 9, 2025
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, LANE DEPARTURE: BLIND SPOT DETECTION
This complain is regarding the recent recall regarding FSD tesla Smart Summon failures. Incident date June 02, 2024 Car was parked in a parking lot outside a movie theater. I was less than 20 feet away from car with clear visibility, and tried smart summon. Car pulled out of the parking making an acute turn damaging driver side door, and front bumper of car parked next to it. Tesla was contacted immediately regarding this malfunction of smart summon and requested them to stop offering this service to owners as it is dangerous. They took 3 months to conduct an internal investigation but refused to share written results. Instead read a generic statement from their website. Still not received a copy of the investigation. Tesla also refused to take take financial responsibility for the damage and their false claim. Smart Summon is dangerous and Tesla should not be allowed to advertise.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11635007January 9, 2025
UNKNOWN OR OTHER
I want to bring to your attention a safety issue on the 2024 Tesla Model X. The turn signal buttons are a safety hazard. 1. I have found myself pressing the wrong turn signal button and was nearly in an accident more than once. That’s because the turn signals are placed too close together (see attachment). You have to take your eyes off the road and look down to make sure you are pressing the correct turn signal button. It’s too easy to press the wrong button. 2. At night, it’s hard to read the turn signal buttons as they are not illuminated. This is not only a safety hazard but bad design. Surely Tesla could have put the the left turn signal button on the left side of the steering wheel and the right turn signal button on the right side of the steering wheel. It just makes common sense. 3. It’s even more of a hazard when you are on a roundabout and you want to exit the roundabout. The turn signal buttons are at the bottom of the steering wheel making it very difficult to select the correct turn signal button when you want to safely exit the roundabout (see second attachment). The only real safe solution is for Tesla to revert to the previous turn signals on a stalk, As you are probably aware, with a stalk you select the turn signal with one finger while keeping your eyes on the road. Up for the left turn signal and down for the right turn signal. Very simple, effective and safe. IMHO this hazardous situation warrants a recall to install the previous stalk turn signal device. There is a flood of messages on social media about this safety problem. Nobody likes the new system. I have read online that Tesla's response is that with self-driving you won't need to worry about turn signals. Not every Tesla owner wants or likes self-driving, myself included. This is just a lame excuse. I hope you will do something about the unsafe situation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634790January 8, 2025
UNKNOWN OR OTHER
Summon mode did not detect a pole where the car parked under a shed and ran into it resulting in damages to the driver’s door and side fender. Contacted Tesla through the app and was only told to take it to a bodyshop.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11633768January 2, 2025
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
The horn button is dangerously placed. It is near impossible to activate in an emergency situation and has been worthless when I needed it. Nearly got hit a number of times that could have been avoided if horn was operable in the center button. THERE SHOULD BE A FREE RETROFIT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633732January 2, 2025
STEERING
The horn doesn’t get activated when the center of the steering wheel is pressed. The horn button is on the right hand side on the wheel. It’s a safety hazard trying to find the button while driving especially in round abouts. In the place I live, there are couple of roundabouts; one car almost hit me since they didn’t yield to me when I was on the roundabout. I couldn’t find the horn button and had to hard brake.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633240December 30, 2024
VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
The contact owns a 2022 Tesla Model X. The contact stated while his wife was driving 25 MPH, the passenger’s side rear-view mirror exploded. No warning light was illuminated. The contact stated that his wife parked and inspected the vehicle and confirmed that the side-view mirror had exploded. The local dealer was not contacted. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 16,035.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632602December 27, 2024
STEERING
The steering wheel design includes a small button to engage the horn rather than a common practice of having the horn engage on center press of the wheel. In practice, this has turned out to be a significant safety issue and cause of confusion due to its in ability to effectively find the button or safely reach the button during safety concerns especially when the wheel is rotated since its general proximity is never consistent. Additionally, it is very close to other buttons which has caused it to accidentally be pressed and create confusion and anger with other drivers on the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632303December 24, 2024
UNKNOWN OR OTHER
Vehicle not paying attention, nearly swerved into my vehicle and in the moment, unable to find the horn button. Instinctively went for center of wheel but there is nothing here - have to search for small button on right
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632269December 24, 2024
UNKNOWN OR OTHER
My model year Model X has a poorly designed horn function on the steering wheel. In several instances, I try to push the middle of the wheel out of habit and reaction, but there’s no mechanical push horn! Tesla installed a small tiny non-tactile horn button off to the side. It’s easily missed and you need to find a small pinky sized area to push. This is unsafe. So much so, that the 2024 and newer Tesla have an actual horn function in the middle of the wheel like every other car. Please make Tesla retrofit these horn function to the newer type which is much safer!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631748December 20, 2024
STEERING
2023 model X is NOT equiped with a center steering wheel horn, instead a small button on the right of steering wheel which is nowhere to be found when you need in an emergency, i almost got in to 3 accidents for lack of horn. Tesla must replace these for traditional horn button
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630761December 14, 2024
UNKNOWN OR OTHER
Horn button is a safety issue. 2023 TeslaX is dangerous without a center horn. Went into a ditch to avoid an errant truck because I looked down to find the tiny button. Blinker buttons are completely ineffective when making a turn, major safety issue. Need a stalk for blinkers.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11630365December 12, 2024
UNKNOWN OR OTHER
The button horn on the side of steering wheel is unsafe in emergency situations. Searching for a button on the steering wheel is dangerous because you only have a split second to alert others. The button horn for the newer models of the same vehicles have a horn in the center for safety reasons. Therefore a recall should be implemented for the manufacturer to retrofit the models that was released with the button horn on the side of the steering wheel.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629997December 10, 2024
AIR BAGS, SEAT BELTS
1. Passenger (next to driver) side no-belt warning is not working. Seat belt warning is not shown even when the passenger (adult) does not wear belt. It is consistently reproducible even when the vehicle is at highway speeds. 2. Passenger side airbag is always OFF even when there is a passenger seated with their seat belt on. I purchased this vehicle in April'2024 and have been consistently having sensor issues. I took the vehicle to a Tesla service center but they did not do repairs. The seat belt and passenger side airbag issue has started very recently. We noticed it 2-3 days back and have reported it to Tesla customer service center via chat message in Tesla app but they have not responded. I called Tesla emergency road number and reported the same but they were not able to help. Hence I am reporting to NHTSA as a last resort to see if the major security issue can be fixed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629545December 8, 2024
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
On Oct 2, 2024 while going to school to pick the kids, when my wife was turning right into a parking lot after slowing, my Tesla Model X plaid car acceralated and went into high speed (plaid mode) hitting a tree at top speed even though brakes were applied. Upon research, this looks like sudden unintended accerelation. The car luckily hit the tree on the passenger side and the front right wheel flew to the back seat and all air bags were deployed. The car was totaled. Miracleously, she had minor external injuries but due to the speed of impact with the tree, she was flung forward and after the CT scan, we found that she had VAD with severe damage to both her neck arteries. She was taken to hospital in an ambulance, had a surgery and still has trauma and medical appointments to fully recover. In Mar 2024, there was always a software problem with My car failing to detect the car was open and hit the garage roof with the falcon wing. On another occasion, the car failed to detect my other car when it was too close to it and I had to apply the brakes although the car was to stop automatically. Tesla refused to treat this as warranty even though the car should not move when doors are open. After 6 months, I ended up fixing the car at a Tesla collision centre. After multiple follow ups via email, chats on tesla app and phone calls post the accident on Oct 2, 2024 with Tesla pleading with them to provide the EDR report and address the issue as warranty and not hearing back, I am logging this so that customers are aware of this dangerous flaw that can be fatal. It looks like Tesla wants to delay the case for long so that they can force the customer to accept a low settlement. I was also planning to buy a cyberbeast but not going to anymore.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11629452December 7, 2024
UNKNOWN OR OTHER
The 2023 Tesla Model X does not have a physical horn in the center, rather a small touch sensitive button located on the side on the steering wheel. The button does not even have any physical bump to make it easy to find without looking. This is a huge safety issue. When in near collision conditions requiring other drivers to be alerted to the vehicle's presence, there is no time to look down to press the button. It is not in an intuitive location and the location of the button changes as the wheel is turned making it even more difficult to find. Tesla has made it clear that this is an issue by changing the steering wheels on the 2024 plus models to include a physical center horn, however refuse to recall and replace the current steering wheels under warranty. On multiple occasions the horn could not be sounded in time or at all when other drivers move into the lane unsafely or need to be alerted to the vehicle's presence to avoid potential collisions. This is a serious safety issue that needs to be addressed. Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629420December 7, 2024
LATCHES/LOCKS/LINKAGES:HOOD:LATCH
Unintended, unexpected opening of front frunk hood while driving slowly in a parking lot into a strong wind gust. I did not deploy frunk switch and Secondary latch apparently inoperative
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629418December 7, 2024
AIR BAGS, STRUCTURE:BODY
On September, 21 2024 I scheduled an appointment with the Tesla Service Center for the “Front Row Curtain Airbag” recall to be performed. October 30th, I took my 2022 Model X Plaid to the Tesla Service Center for the recall work to be performed. During the repair, their service technician BROKE-OFF an anchor nut that secures the airbag to the A-pillar. The advisor said in order to “fix” it they would need to take the car to a body shop to have a “new” anchor nut welded onto the A-pillar. I was told this repair would require cutting open the A-pillar to access the location where the nut should be welded. Cutting the A-pillar will compromise the structural integrity of the vehicle's roof. And retrofitting a new mounting point for the side curtain airbag will compromise the effectiveness of the airbag in the event of an accident. The manufacturer's airbag recall "fix" does not involve cutting open the A-pillar to weld in a new mounting point for the vehicle's airbag. Performing the airbag recall in this manner creates a greater safety issue for my vehicle. Therefore, this "recall repair" should not be allowed to be performed on my vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629043December 5, 2024
EQUIPMENT:ELECTRICAL
Enel X Juice box level 2 charger is shorting and tripping circuit breaker. sparks coming out of the Juice box before shorting breaker. This is a replacement unit received from Enel X in early 2024 as the first unit stopped working
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11628542December 3, 2024
UNKNOWN OR OTHER
Touch horn button on steering wheel is difficult to use when in an emergency situation or when trying to get the attention of another vehicle’s driver on the roadway or parking lot. The 2003 Tesla Model X does not come equipped with a center airbag or mechanical horn on the steering wheel. It’s very difficult to find or feel the touch horn button when you’re in a panic situation. This is a definite safety issue and a major design flaw on behalf of Tesla.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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