Subaru Crosstrek Complaints

1,200 consumer complaints on file.

#11573860February 25, 2024
VISIBILITY/WIPER
Turned on defroster to clear window fog, window cracked along bottom of windshield about 3-4 inches from bottom along 2/3 the length of the windshield. No prior chips or scratches existed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572471February 17, 2024
EXTERIOR LIGHTING
This vehicle has LED headlights. The low beam cutoff is very sharp and very close to the vehicle. The contrast between the lit area and the darkness beyond makes this even worse. You can not see an adequate distance for safe driving at night. To make it worse, there are these “black” areas just below the cutoff line. These shadows are distracting when driving. Further, when the “steering responsive headlight” feature is turned on, the shadow zone swing left and right, causing extreme distraction.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572062February 15, 2024
UNKNOWN OR OTHER
I received a notification on my Subaru app in January about the drive shaft recall that occurred in November 10th, just 2 days after I made the purchase of my car on November 8th. It took approximately 2 months after initial notice of recall for me to receive any notification. I have at this point managed to bring my car in for a check up to the dealership I purchased the car from. It was determined on January 31st that the driveshaft did have problems and I was given a car rental. Two weeks later there is still no news about the part replacement, despite the original recall notice having the date of November 10th, 2023 as I have attached. Please provide any update on the situation. This is not acceptable treatment of customer. Not only was I not notified of the recall that occurred just 2 days after my purchasing of the vehicle, now 3 months after the recall there are still no parts available for the repair. For 2 months I was driving a car that had a recall without knowing it. It was found that the drive shaft was damaged and I could have gotten into an accident. Looking on NHTSA the recall notice shows up with the date of November 9th just 1 day after my purchase.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571581February 13, 2024
UNKNOWN OR OTHER, STRUCTURE:BODY
The windshield cowl is greatly separating at the bottom where it meets the wipers. The windshield and cowl are factory and no replacement or alterations done during the life of the car. I am the only owner
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570698February 8, 2024
STRUCTURE:BODY, LATCHES/LOCKS/LINKAGES:HOOD:LATCH
Driving at 55 miles per hour and the hood safety latch failed. Hood smashed the windshield and rained glass down inside the car. The hood hyper extended damaging the fenders on the right and left. It also damaged the plastic around the wipers. Terrifying experience. Zero visibility caused me to slam on my breaks almost causing another vehicle to hit my car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570817February 8, 2024
ENGINE
There is a battery draining problem. I have had to replace the battery 3 times in a two-year period.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570865February 8, 2024
VEHICLE SPEED CONTROL
The contact owns a 2024 Subaru Crosstrek. The contact stated that while driving at approximately 5 MPH and making a left turn, the vehicle experienced unintended acceleration almost causing the driver to lose control of the steering wheel before stopping the vehicle. The vehicle was later towed back to the dealer who was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 4,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570608February 7, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS, VISIBILITY/WIPER
The windshield cracked for no reason while parked in our garage. The windshield was not stuck by any objects, the car was simply setting parked in our garage. There is no evidence of any object striking the windshield such as a rock chip or other items. The Crack is in line with the left side EyeSight driver assist technolgy sensor mounted inside the windshield. The Crack in the windshield may effect the operation of the EyeSight safety features.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568997January 31, 2024
ELECTRICAL SYSTEM
Battery drains rapidly and completely, sometimes overnight. Five times in less than one year. After a full charge only lasts a few days. Battery replaced but still happens. Others tell me it is a parasitic drain caused by "DCM" and/or faulty Starlink software. Dealership cannot seem to fix this after repeated attempts.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569085January 31, 2024
WHEELS
Wheel bearing go out after 40K plus miles. After doing research on my own wheels bearings it appears that this is a very common issue for this vehicle. This is not a lot of miles to have on a car before wheel bearings (rear) go bad. Causing extensive damage if not caught and a safety hazard for those opporating the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569060January 31, 2024
EXTERIOR LIGHTING
Please look at the new Crosstrek models with my headlights. Subaru's are well known for their AWD capabilities and ease to drive through snow. The headlights on this model are shaped like a bowl and after 5 minutes of driving in snow the headlight bulbs are completely covered and you cannot see. The lights are almost a U shape facing forward and the way they are shaped causes all of the unmelted snow to collect directly in front of the headlight bulbs causing you to have no illumination unless you're fortunate enough to have some lighting from foglights. This should be a safety redsign and recall. This is the most unsafe thing I have even experienced in a vehicle and I have driven some really terrible cars in my life.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568829January 30, 2024
ELECTRICAL SYSTEM
I noticed that my 2018 Subaru Crosstrek battery keeps draining when the car sits for several days (something that typically has not happened in the past until my son recently went off to college). I called AAA and they checked out the battery and indicated that the battery was good still, but was borderline. Would likely need to be replaced soon. Since it was the original battery and it would need to be replaced soon - I had them replace it. Even after the battery replacement - the battery drains when the car sits for a few days. I took the car in to my local Subaru dealer and they indicated parasitic drain from DCM is depleting the battery. They tried performing a factory reset on the DCM, but it was unsuccessful. The dealer quoted me $1200 to replace the DCM and had to order it. I also noticed several class-action lawsuits for other Subaru models (which sound like the same issue). I called Subaru Customer Advocacy to inform them of the situation and currently awaiting a response.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568834January 30, 2024
UNKNOWN OR OTHER
Dealer indicated control arm bushings needed to be replaced because they were cracked. I've owned about 20 cars and have never replaced a control arm bushing...much less on a car that is only a few years old (2018). I was told this needed to be fixed because the failing control arm bushings could cause me to lose control of the car. I realize things breakdown and need to be repaired, but as I said I've had about 20 cars over my lifetime and never replaced or been told that I needed to replace a control arm bushing. I question if that part is defective on Subaru Crosstrek (especially when I consider that my local mechanic indicated Subaru has had all kinds of problems with their control arm bushings).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568584January 29, 2024
WHEELS
I have had to replace 3 back wheel bearings in less than a year. I replaced both back wheel bearings at different times, and the I just had to replace another one. The parts were brand new. If they had broken while I was driving my 45 minute commute on [XXX] to work, it would have killed me. Or if it had broken while transporting my 15 year old daughter, it would have killed us both. There is absolutely no reason for wheel bearings to have to be replaced within 100,000 miles. I had just reached 78,000 when I had to replace the first one. I'm so frustrated with this car that I will NEVER own another subaru. The only sign that they were going bad was a loud hum while driving it. No warning lights or anything came on. I had them all replaced by an automotive garage. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568509January 29, 2024
VISIBILITY/WIPER
This is my 3rd Subaru. This one has now has 3 windshield cracks. 2 spontaneous, one by a tiny pebble. The photos are all from this one vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568362January 28, 2024
UNKNOWN OR OTHER
I got my new crosstrek and only drive it for 2 months 2676 miles and got multiple chips on my windshield and cracking later on. I have been driving to Tahoe for snowboard with my previous Corolla and have never experienced this issue. But this car got chips and crack so easy…I called to dealer and they refused to fix this issue so I also called Subaru American and their response are so close. How can I drive this car without fixing the windshield issue? Very disappointing
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568331January 28, 2024
UNKNOWN OR OTHER
my back-up camera is not working properly- very blurry/foggy01
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568074January 26, 2024
UNKNOWN OR OTHER
Windshield cracked two times in the first year. I feel these windshields are more susceptible to cracking when a rock hits them. Very expensive to replace the windshields.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567112January 22, 2024
UNKNOWN OR OTHER
Spontaneous windshield cracking, no apparent reason. No impacts.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567105January 22, 2024
UNKNOWN OR OTHER
head unit/infotainment works intermittently meaning all the safety features, car play works intermittently the hands free safety features work intermittently also maps and radio all malfunctions intermittently. At 800 miles I have a paint chip on the back of the cars bumper paint bubbling on the rear tail gate I felt this to be a defect in the paint but Subaru disagreed. Subaru sent me an email for an update to correct infotainment problems that I am suppose to do myself didn't say to take it to the dealership. this car only has 2700 miles on it and is still under warranty
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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