MINI Cooper Complaints

4,588 consumer complaints on file.

#11297410January 6, 2020
ENGINE
TL* THE CONTACT OWNED A 2013 MINI COOPER COUNTRYMAN. THE CONTACT STATED THAT SEVERAL MINUTES AFTER THE VEHICLE WAS PARKED, THE VEHICLE CAUGHT ON FIRE. THE CONTACT STATED THAT THE FIRE STARTED AT THE FRONT OF THE VEHICLE. THE FIRE DEPARTMENT WAS CONTACTED AND WAS ABLE TO EXTINGUISH THE FIRE BUT NOT BEFORE THE VEHICLE WAS DESTROYED. A FIRE REPORT WAS FILED, INCIDENT NUMBER: 2019-006185. THE VEHICLE WAS TOWED TO THE INSURANCE COMPANY'S LOT. MINI OF WARWICK LOCATED AT 1515 BALD HILL RD A, WARWICK, RI 02886, (401) 229-4373, WAS CONTACTED AND INFORMED OF THE FIRE AS WELL AS THE VEHICLE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 67000. THE VEHICLE WAS DESTROYED.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11297064January 4, 2020
ENGINE, POWER TRAIN
12/19/19 I BROUGHT MY VEHICLE TO HAVE 2 FRONT TIRES REPLACED HAD THEM MOUNT AND BALANCED AND A FRONT ALIGNMENT DONE. THE DEALER ALSO COMPLETED MULTI POINT VEHICLE CHECK. I GET HOME. THE CAR SITS STILL SATURDAY. I START IT SATURDAY AT 1:30PM AND GET READY TO PULL OUT OF DRIVE WAY. WARNING LIGHT COMES ON DASH STATING BATTERY IS NOT CHARGING. STOP CAREFULLY. CONSULT NEAREST SERVICE CENTER. I CONTACTED SERVICE ADVISOR. HE STATED TO DRIVE IT BACK AND THEY WILL GIVE A LOANER. I SAID NO! THE VEHICLE ISN'T DRIVE ABLE AND I DON'T FEEL SAFE. HE STATED THEY CLOSE IN 30 MINUTES. I WANTED TO SPEAK TO UPPER MANAGEMENT. NO ONE WAS AVAILABLE HE STATED. I SAID I WOULD CALL BACK MONDAY DECEMBER23 2019. I SPOKE TO RECEPTIONIST WHO MAKES APPOINTMENTS. SHE HAD AVAILABLE SPOT ON THURSDAY DECEMBER26,2019. I TOLD HER I WILL HAVE IT TOWED THAT THURSDAY. I GET THERE TOLD THEM ABOUT THE MESSAGE THAT CAME ON DASH. I WAS GOING TO HAVE TO REPLACE BATTERY AND NEEDED A BRAKE FLUSH AND OH BY THE WAY LOOKS LIKE YOUR PULLEY WENT OUT. THE VEHICLE ONLY HAD 37,502 MILES. I HAVE NEVER HEARD OF A PULLEY BEING REPLACE AT THIS MILEAGE. I CONTACTED CUSTOMER RELATIONS FOR BMW MINI THAT FRIDAY. THEY SAID THEY WILL CONTACT IN 1 BUSINESS DAY. THEY DID SAY THERE IS AN OPEN CASE. THEY WILL CONTACT JAN 7. I WAS IN A LOANER FOR 6 DAYS. I SPOKE TO SERVICE MANAGER TUES 31,2019 WHICH WAS NEW YEAR'S EVE. SHE STATED THE DEALERSHIP WILL GIVE 20% DISCOUNT AND BMW MINI WILL STILL CONTACT ME IF THEY ARE GOING TO ASSIST. I MENTIONED TO THEM ABOUT THE DEFECTED PULLEYS ON 2002 THRU 2006 MODELS. THEY WILL LOOK INTO IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291691December 28, 2019
AIR BAGS
THE LIGHT FOR THE PASSENGER AIR BAG IN ON. (RED) EVERY TIME. 94,166 MLS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291653December 27, 2019
ENGINE
2009 CLUBMAN MINI COOP FUEL PUMP KEEPS TRYING TO DIE WHEN DRIVING.THIS CAN BE VERY DANGEROUS WHEN DRIVING ON THE FREEWAY. IT DIE ON ME TRYING TO TAKE IT TO THE DEALERSHIP ON L45. THEN WHEN I GET THERE THEY TELL ME IT'S OLDER THEN 10 YEARS.ITS STILL 10 YEARS OLD. NOW IT WON'T EVEN IDOL RIGHT WHEN I START IT UNLESS I MESS WITH GAS PEDAL AND GIVE IT MORE GAS. I HAVE A EXTENDED WARRANTY LETTER THAT SAY 10 YEARS OR 120,000 MILES THIS ISSUE HAS BEEN GOING ON WITH MINI COOP FOR WEEKS. I'VE TALK TO ABOUT 7 DIFFERENT PEOPLE THAT TELL ME SOMETHING DIFFERENT EVERY TIME I CALL THEM. THEY JUST WON'T HONOR THEIR EXTENDED WARRANTY. THEY JUST DON'T CARE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291281December 26, 2019
ENGINE
MY MOTHER WHO OWNS THIS 2012 MINI COOPER HAS SUDDENLY NOW STARTED HAVING ISSUES WITH HER WATER PUMP LEAKING. I TOOK IT TO THE DEALERSHIP AND WAS TREATED WITH THIS RUDE EMPLOYEE BY CHRISTOPHER GUZMAN WHOM HAD A VERY UNPROFESSIONAL AND NO EMPATHY. VERY SHORT WITH RESPONSES AND SARCASM.KEEP IN MIND MY MOTHER IS ELDERLY AND KNOWS NOTHING ABOUT CARS. SO I LOG INTO TO YOUR SITE AND SEE THERE IS A RECALL ON WATER PUMPS BUT MY MOTHER'S IS NOT ONE OF THEM. AND GUESS WHAT HER WARRANTY JUST EXPIRED MARCH 2019. GO FIGURE. SO IF SOMETHING WOULD HAVE HAPPENED TO MY MOTHER BECAUSE OF DEFECTIVE WATER PUMP. AND HOW FUNNY HOW MY MOMS CAR WAS NOT A RECALL. I WOULD QUALIFY FOR THAT ACTION LAWSUIT. HOW DOES A 2012 WATER PUMP JUST GIVE UP WITH VERY LOW MILEAGE 24 000 I WOULD LIKE TO ESCALATE THIS FURTHER AND AN EXPLANATION HOW THIS COULD HAVE HAPPENED!! LOOK AT THE MILAGE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290482December 21, 2019
STEERING
WE KNOW OF TWICE THAT OUR CAR'S POWER STEERING PUMP FAILED WHILE IN MOTION. AFTER BMW WAS FINALLY FORCED INTO A RECALL FOR THE POWER STEERING PUMP FAILURE AND WE RECEIVED A NOTIFICATION, WE TOOK OUR CAR TO CENTURY BMW IN GREENVILLE, SC. THE SERVICE DEPARTMENT CHECKED OUR WORK REGARDING REPLACEMENT PUMP, FAN, ETC. AND DEEMED IT 100% SATISFACTORY. WE SUBMITTED THE PAPERWORK AND INVOICE FOR THE REPAIR AND WAITED (REQUESTED . AFTER 16 WEEKS AND NO REIMBURSEMENT OR NOTIFICATION, WE CALLED AND WAS INFORMED BY THE SERVICE DEPARTMENT MANAGER THAT BMW WOULDN'T PAY US ANYTHING BECAUSE WE DIDN'T USE OEM PARTS. WHY WOULD WE KEEP REPLACING THE PUMP (THIS WAS THE 3RD PUMP THAT WE KNOW OF) WITH A DEFECTIVE ONE (BY ZF) THAT KEPT QUITTING? WE REPLACED IT WITH DORMAN (WELL-KNOWN MANUFACTURER OF QUALITY PARTS) WHICH HAD A LIFE-TIME WARRANTY (LIFE-TIME!) AND WAS MUCH CHEAPER. THE SD MANAGER EVEN SAID THAT SINCE HE'D SEEN SO MANY REPAIRS USING THAT BRAND OF POWER STEERING PUMP HE HAD RESEARCHED THEM AND FOUND NOTHING WRONG WITH THEM. BUT BMW DECIDED THEY WOULDN'T PAY FOR THIS. THERE WAS NOTHING IN THE RECALL LETTER THAT SAID OEM HAD TO BE USED OR THEY WOULDN'T REIMBURSE FOR REPAIRS. I BELIEVE BMW SAW SO MANY DORMAN PUMPS USED THEY KNEW THEY COULD SAVE A LOT OF MONEY BY REFUSING TO PAY. WE FILED A COMPLAINT WITH THE SC DEPT. OF CONSUMER AFFAIRS BUT BMW WOULDN'T ANSWER THEM SO THEY JUST DROPPED IT, LETTING BMW GET BY WITH THIS. WE WERE ONLY REQUESTING $721.04 WHICH IS LESS THAN HALF OF WHAT A REPAIR SHOP WOULD HAVE CHARGED. CAN YOU DO ANYTHING ABOUT THIS? WE FILED THE COMPLAINT WITH SC CONSUMER AFFAIRS IN DECEMBER OF 2017, TOOK THE CAR TO BMW IN MAY OF 2017 SO THIS HAS BEEN GOING ON FOR A WHILE. HAVE OTHER OWNERS HAD THIS PROBLEM? HAS A LAWSUIT BEEN STARTED AGAINST BMW?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290028December 19, 2019
AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION, AIR BAGS
PASSENGER SEAT SENSOR FAILURE. THIS SEEMS LIKE A VERY COMMON PROBLEM ON THESE CARS. OF COURSE, THERE IS A RECALL ON PREVIOUS YEARS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290057December 19, 2019
VISIBILITY/WIPER
WHEN SITTING IN DRIVERS SEAT ( I AM 5FT. 1 IN TALL) AND THE CONVERTIBLE TOP IS OPEN, I CAN NOT SEE THROUGH THE REAR VIEW MIRA BECAUSE THE CONVERTIBLE TOP FOLDED IS BLOCKING MY VISION. MY SEAT IS AT HIGHEST POSITION. JUST AS POINT OF REFERENCE I HAD A 2012 MINI CONV. AND THIS WAS NOT A PROBLEM. BECAUSE OF THIS I HAD TO TAKE THE CAR BACK TO THE DEALER AND GET ANOTHER VEHICLE WHICH COST ME IN EXCESS OF $5000 AS MY 3 DAY OLD CAR WAS CONSIDERED USED WITH 91 MILES ON IT. MY HUSBAND WHO IS 5'9" TALL TRIED IT AND HAD SOME VISIBILITY BUT VERY LIMITED. THIS IS A DANGEROUS THING AND SHOULD HAVE BEEN CORRECTED BY MINI. EITHER THE MECHANISM OR THE FABRIC USED HAS TO BE CHANGED TO ALLOW THE TOP TO RETRACT OUT OF SIGHT. THIS DOES NOT MATTER IF YOU ARE MOVING OR STANDING STILL, AND COULD CAUSE THE DRIVE TO EASILY HAVE AN ACCIDENT BECAUSE THEY CAN'T SEE WHAT IS BEHIND THEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11289322December 16, 2019
ENGINE
HIGH PRESSURE FUEL PUMP NEEDS REPLACED @ 30,000 MILES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11287864December 9, 2019
AIR BAGS, SEAT BELTS, UNKNOWN OR OTHER, AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION
AIRBAG AND SEATBELT WARNING LIGHTS COME ON FOR PASSENGER SEAT AND WILL NOT TURN OFF. IT INDICATES THAT THE PASSENGER AIRBAG WILL NOT ACTIVATE IN THE EVENT OF AN ACCIDENT WITH AN OCCUPANT IN THE PASSENGER SEAT. FRONT PASSENGER WILL NOT HAVE AIRBAG PROTECTION IN THE EVENT OF A CRASH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11287524December 6, 2019
AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION:FRONT PASSENGER, AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION, AIR BAGS
THE PASSENGER AIRBAG WARNING LIGHT INDICATING THE PASSENGER SIDE AIRBAG IS DISABLED EVEN IF PASSENGER IS SEATED. OUR MECHANIC TELLS US THE ON-BOARD COMPUTER SYSTEM NO LONGER RECOGNIZES THE PASSENGER FRONT AIRBAG SENSOR. CONSEQUENTIALLY, THE AIRBAGS ARE BEING DISABLED ON BOTH PASSENGER AND DRIVER SIDE OF THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11286361December 2, 2019
UNKNOWN OR OTHER
THE HORN NO LONGER WORKS UNLESS YOU PRESS IT REALLY HARD AND IN CENTER OF STEERING WHEEL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11286523December 2, 2019
AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION, AIR BAGS
PASSENGER SIDE AIRBAG SEAT MAT IS DEFECTIVE. JUST STOPPED WORKING. COST TO REPLACE IS OVER $2000. SO, THE WARNING LIGHT FOR DEFECTIVE AIRBAG SENSOR REMAINS ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282548November 26, 2019
STEERING
WHEN YOU TURN WHEEL LEFT OR RIGHT IT MAKES A NOISE AND IT'S VERY HARD TO TURN. SO I THINK IT'S THE STEERING: ELECTRIC POWER ASSIST SYSTEM. RECALL ID # 240625.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280875November 18, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2013 MINI COOPER COUNTRYMAN. WHEN THE VEHICLE WAS STARTED, THE PASSENGER SIDE AIR BAG INDICATOR ILLUMINATED. THE CONTACT CALLED BRAMAN MOTORCARS AT 561-609-0130 (LOCATED AT 2901 OKEECHOBEE BLVD, WEST PALM BEACH, FL 33409) WHERE A DIAGNOSTIC TEST WAS RECOMMENDED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 93,186.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279886November 13, 2019
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
THE VEHICLE WAS AT A STOP WHEN THE BRAKE WAS RELEASED IT LUNGED FORWARD INTO ONCOMING TRAFFIC. ANOTHER TIME IN DRIVEWAY VEH WAS BOUGHT TO A STOP IN OUR DRIVEWAY TO TURN AROUND. THE BRAKE PEDAL WAS RELEASED AND THE CAR LUNGED INTO A WALL AND THE TIRES CONTINUED TO SPIN UNTIL BRAKES WERE HEAVILY APPLIED
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11279894November 13, 2019
AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION:FRONT PASSENGER, AIR BAGS, AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION
THE AIRBAG LIGHT FOR PASSENGER SEAT HAS COME ON AND WILL NOT EXTINGUISH. THE LIGHT REMAINS ON WHETHER THERE IS SOMEONE SITTING IN THE PASSENGER SEAT OR NOT. THE LIGHT IS ON WHEN STATIONARY OR WHEN I AM DRIVING, AND WHETHER THERE IS A PASSENGER IN THE SEAT OR NOT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11276996October 29, 2019
UNKNOWN OR OTHER
MY RADIO AND SOUND SYSTEM STOPPED WORKING. SO MY SAFETY NOISES LIKE MY SEATBELT AND ANY PROBLEMS THAT MAY ARISE DO NOT GIVE ANY SOUND. THE VEHICLE WAS WORKING FINE IN THE MORNING AND THEN IN THE AFTERNOON IT STOPPED WORKING ALL OF A SUDDEN. AND IT WAS OFF AND STATIONARY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11271653October 28, 2019
ENGINE
TL* THE CONTACT OWNED A 2015 MINI COOPER S. WHILE PARKED IN THE DRIVEWAY, THE VEHICLE CAUGHT FIRE. THE CONTACT ATTEMPTED TO EXTINGUISH THE FIRE WITH A WATER HOSE, BUT WAS UNSUCCESSFUL. THE FIRE DEPARTMENT ARRIVED AND EXTINGUISHED THE FLAMES. THERE WERE NO INJURIES. FIRE REPORT NUMBER: 1900355515 WAS FILED. THE CONTACT'S INSURANCE COMPANY SCHEDULED A VEHICLE INSPECTION AT THE CONTACT'S HOME. THE FIRE DEPARTMENT DEEMED THE VEHICLE TOTALED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE FAILURE MILEAGE WAS APPROXIMATELY 53,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11270162October 22, 2019
AIR BAGS, SEATS, AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION
THE PASSENGER SEAT OCCUPANCY SENSOR IS FAULTY. BMW RECALLED MANY BMWS AND MINI COOPERS FOR THIS ISSUE BUT NOT THE 2013 MINI COUNTRYMAN - BUT IT ALSO HAS THIS ISSUE. IT IS ALL OVER THE INTERNET WITH VIDOES TEACHING YOU HOW TO TRY TO BYPASS IT. THE LIGHT COMES ON TELLING YOU THERE IS AN AIRBAG DEFECT AND SEATBELT LIGHT COMES ON FOR PASSENGER SIDE. IT ONLY MAKES THE SOUND WHEN SOMEONE IS IN THE SEAT MOVING AROUND. IF NO ONE IS IN THE SEAT, THE LIGHTS ARE STILL LIT BUT NO ALARM IS SOUNDED. YOU CAN SIMPLY GOOGLE THIS AND TONS OF COMPLAINTS COME UP. IT HAPPENS WHEN YOU TURN ON THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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