Mercury Mariner Complaints

1,512 consumer complaints on file.

#10638566September 23, 2014
UNKNOWN OR OTHER
VEHICLE STALLED ON HIGHWAY AND WILL NOT START BACK UP IMMEDIATELY AND WHEN IT DOES IT RUNS VERY ROUGH I BELIEVE IT IS THE THROTTLE BODY SINCE THERE WAS A RECALL ON THIS ENGINE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10632780September 12, 2014
STRUCTURE:BODY, STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT NOTICED THAT THE SUBFRAME NEAR THE REAR TIRES WAS CORRODED. THE VEHICLE WAS TAKEN TO A COLLISION CENTER AND THE INSPECTOR STATED THAT THE FRAME ABOVE THE REAR TIRES WAS MANUFACTURED WITH A FOAM LIKE SUBSTANCE. WHEN IT RAINED OR WHEN THE VEHICLE WAS WASHED, THE SUBSTANCE WOULD ABSORB THE WATER AND CAUSED THE CORROSION TO SPREAD INSIDE OUT. THE INSPECTOR ALSO STATED THAT THE BUMPER COULD EVENTUALLY SEPARATE FROM THE VEHICLE. THE MANUFACTURER WAS AWARE OF THE FAILURE, BUT WOULD NOT COMPENSATE THE CONTACT BECAUSE THERE WERE NOT ENOUGH COMPLAINTS REGARDING THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 66,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10632895September 12, 2014
SERVICE BRAKES
MY SON WAS COMING TO AN INTERSECTION OF A MAIN ROAD FROM A SIDE STREET AND WHEN HE WENT TO STEP ON THE BRAKE THE SUV WOULD NOT STOP HE DIDN'T EXPECT THIS AND PUSHED DOWN AS HARD AS HE COULD IF STOPPED OUT IN THE MAIN ROAD LUCKY NO ONE WAS OUT THERE. I HAVE CHECKED ON THE WEB AND A LOT OF PEOPLE HAVE HAD THE SAME PROBLEM IT SEAM TO BE SOMETHING WITH THE ELECTRIC BRAKE SYSTEM THAT STOPS THE SUV. I USES MOSTLY THE REGENERATING SYSTEM TO STOP THE SUV NOT THE PAD ONLY A LITTLE IS USE SO IF THE SYSTEM HAS A PROBLEM YOU HAVE A DANGER OF NOT STOPPING AS QUICKLY AS EXPECTED..... YOU MAY HAVE AN MAJOR PROBLEM FROM WHAT I UNDER STAND THERE ARE A FEW THING THAT CAN CAUSE THIS CONTITION.... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10632352September 11, 2014
STEERING
UNABLE TO TURN KEY TO START VEHICLE, HAD TO MANUALLY MOVE STEERING WHEEL. REPLACED IGNITION SWITCH IN MAY 2012, THEN REPLACED STEERING COLUMN IGNITION LOCK ASSEMBLY IN JULY 2013. RECEIVED A SAFETY RECALL NOTICE FROM FORD REGARDING POWER STEERING SYSTEM REVERTING TO MANUAL STEERING MODE. I SPOKE WITH THE SERVICE MANAGER AT THE LOCAL FORD DEALERSHIP AND WAS TOLD THAT MY PREVIOUS REPAIRS WERE COVERED UNDER THE RECALL. I SUBMITTED THE PAPERWORK TO FORD FOR REIMBURSEMENT AND WAS DENIED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10632274September 10, 2014
ENGINE, FUEL/PROPULSION SYSTEM
DRIVING AT HIGHWAY SPEEDS (60PMH) IT WOULD LOSS POWER AND KINDA LIMP ALONG. I CAN PULL OFF TO THE SIDE OF THE ROAD AND TURN THE CAR OFF AND START IT BAKE ON AGAIN AN RUN JUST FIND AFTER THAT. THIS HAS HAPPEN THREE TIME SINCE. IT IS BECOME REALLY DANGEROUS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10631509September 8, 2014
ELECTRICAL SYSTEM:IGNITION, STEERING
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. AFTER THE DEALER RESET THE COMPUTER ON THE VEHICLE, THE CONTACT EXPERIENCED STEERING AND ELECTRICAL ISSUES. WHEN THE CONTACT STARTED THE VEHICLE, THE STEERING WHEEL SEIZED. THE CONTACT HAD TO WAIT SEVERAL MINUTES BEFORE THE STEERING RETURNED TO NORMAL. IN ADDITION, THE CONTACT HAD TO TURN THE IGNITION FROM ON TO OFF SEVERAL TIMES IN ORDER TO START THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 170,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10630673September 4, 2014
STEERING, POWER TRAIN, ENGINE
A "STOP SAFELY NOW" WARNING MESSAGE CAME ON WHEN I WAS DRIVING ON THE FREEWAY AT 60 MILES PER HOUR. THE CAR IMMEDIATELY LOST POWER AND BECAME DIFFICULT TO STEER. I PULLED OVER TO THE RIGHT SHOULDER AS SAFELY AND QUICKLY AS POSSIBLE. THIS HAS OCCURRED MULTIPLE TIMES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10628887August 27, 2014
ENGINE
CHECK ENGINE LIGHT CAME ON WHILE DRIVING 55 MPH ON THE FREEWAY ON 8/11/14. NO SIGNS OF MALFUNCTION INITIALLY. LATER THE CHECK ENGINE LIGHT WENT OFF ON 8/13/14. TOOK MARINER TO FIRESTONE AUTO CARE TO DIAGNOSE CHECK ENGINE LIGHT. THEY TOLD ME IT WAS P0022 - VCT SOLENOIDS, BUT THE ENGINE WAS STILL RUNNING FINE. THEY RESET THE COMPUTER AND TOLD ME THE NEXT TIME THE CHECK ENGINE LIGHT COMES ON TO TAKE IT INTO A DEALERSHIP. SO THE CHECK ENGINE LIGHT COMES BACK ON BY 8/17/14. STARTED NOTICING SHUTTERING BETWEEN 50-60 MPH ON 8/22/14. TOOK CAR INTO DEALERSHIP ON 8/27/14. WAS TOLD THAT THE VCT SOLENOIDS NEEDED TO BE REPLACED AT APPROX. $620 AND THIS CAR ONLY HAS 29K MILES ON IT AND OF COURSE IS OUT OF WARRANTY. THERE IS A SERVICE BULLETIN ON REPLACING THE VCT SOLENOIDS BUT OF COURSE NO RECALL HAS BEEN ISSUED. A RECALL SHOULD BE ISSUED AND I SHOULD RECEIVE REIMBURSEMENT FOR THIS REPAIR FOR SOMETHING THAT IS OBVIOUSLY A WIDESPREAD PROBLEM WITH MARINERS AND ESCAPES FROM 2009-2011. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10628781August 27, 2014
ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING
THIS VEHICLE WAS PURCHASED USED FROM A LINCOLN MERCURY DEALER IN EARLY JULY, 2014. MILEAGE WAS APPROXIMATELY 63,500 MILES. AT THE TIME THE AIR CONDITIONING WORKED FINE. EARLY IN AUGUST WE NOTICED THE AIR CONDITIONING WAS NO LONGER COOLING THE VEHICLE. THERE WAS AN OUTSTANDING RECALL --- 14S05 -- RELATED TO THE POWER STEERING. I TOOK THE VEHICLE TO A LOCAL FORD DEALER TO HAVE THE RECALL WORK DONE. AS A SIDE ISSUE I ASKED THAT THE A/C BE CHECKED. TO MY HORRIFIED SURPRISE I WAS TOLD A "DESICCANT BAG" IN THE A/C ACCUMULATOR HAD BURST AND THE TINY DESICCANT PARTICLES HAD SPREAD THROUGHOUT THE SYSTEM, CLOGGING UP VARIOUS PARTS AND CAUSING THE SYSTEM TO FAIL. THESE PARTICLES CANNOT BE FLUSHED OUT COMPLETELY AND THE ONLY FIX IS TO REPLACE ALL OF THE COMPONENTS OF THE A/C, FOR $2700!!!!! BECAUSE OF THE COST I HAVE NOT HAD THE WORK DONE. THE DEALER PEOPLE ADVISED ME TO FILE A COMPLAINT WITH NHTSA AND TO CONTACT FORD CUSTOMER RELATIONS. I HAVE DONE THAT, BUT NO RELIEF HAS BEEN OFFERED. I WANT TO REGISTER MY OUTRAGE AT THIS SITUATION PARTICULARLY AS A BASIC GOOGLE SEARCH:" FORD ESCAPE/MERCURY MARINER AIR CONDITIONING PROBLEMS OR DESICCANT BAG" REVEALS MANY HUNDREDS, PROBABLY THOUSANDS OF SIMILAR COMPLAINTS (REPAIR COSTS UP TO $4000!) AND SHOW THAT FORD HAS BEEN AWARE OF THIS ISSUE FOR AT LEAST A COUPLE OF YEARS BUT HAS TAKEN NO ACTION. I URGE YOU TO HAVE FORD RECALL THE AFFECTED VEHICLES AND REPAIR THEM AT FORD'S EXPENSE. THANK YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10627542August 22, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2010 MERCURY MARINER. THE CONTACT STATED WHILE STOPPED AT AN INTERSECTION, THE VEHICLE STARTED TO JERK VIOLENTLY. AFTER INSPECTING THE VEHICLE, THE CONTACT NOTICED THAT THE AXLE SEAL WAS LEAKING FLUID FROM THE TRANSMISSION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN STATED THAT THE AXLE SEAL NEEDED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIR AT THIS TIME. THE FAILURE MILEAGE WAS 76,537.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10625979August 18, 2014
ENGINE
TL* THE CONTACT OWNS A 2008 MERCURY MARINER HYBRID. WHILE DRIVING APPROXIMATELY 70 MPH, THE ENGINE STALLED AND THE HYBRID WARNING INDICATOR ILLUMINATED. THE VEHICLE OPERATED NORMALLY ONCE IT WAS TURNED OFF AND RESTARTED. THE FAILURE OCCURRED ON MULTIPLE OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 57,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10626123August 18, 2014
POWER TRAIN
AS I WAS DRIVING DOWN THE FREEWAY, MY MERCURY MARINER HYBRID DISPLAYED A "STOP SAFELY NOW" SIGN ON THE CONTROL PANEL. NOT EVEN A MINUTE LATER, THE CAR BEGAN TO SHUT DOWN AND I HAD TO MANEUVER GET OFF THE FREEWAY. WHEN I PARKED THE CAR, I SAT FOR A MOMENT AND THEN THE CAR STARTED RIGHT UP. I DROVE ANOTHER FEW MILES AND IT DISPLAYED THE SAME MESSAGE AND THEN STOPPED. IT STARTED AGAIN AND THEN DID THE SAME THING AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10622393August 14, 2014
VEHICLE SPEED CONTROL
DRIVING HOME FROM WORK AT 6 PM ON MONDAY AND I WAS GOING 35 MPH AND THE SUV HAZARD LIGHT CAME ON AND THEN SAID "PULL OVER SAFELY NOW" AND I LOST POWER AND COULDN'T ACCELERATE. IM GLADE I WASN'T ON THE FREEWAY. TOOK MY SUV INTO FORD AND THEY SAID IT WAS THE THROTTLE BODY. THEY ARE FIXING IT NOW $845 LATER IM HOPING ITS NOT GOING TO HAPPEN AGAIN, BUT WHAT I HAVE READ TO A LOT OF PEOPLE THAT HAVE FIXED THEIRS, THE PROBLEM PERSISTS. IM NOT FEELING VERY COMFORTABLE DRIVING MY SUV ON THE FREEWAY, AND I HAVE TO DRIVE IT ON THERE 5 DAYS A WEEK FOR WORK. WASN'T EXPECTING THIS TO BE SUCH A BIG ISSUE, MAKES ME NOT WANT TO BUY ANOTHER FORD AGAIN.... THEY NEED TO RECALL THIS FOR 2008 ALSO NOT JUST THE NEWER VEHICLES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10622413August 14, 2014
SERVICE BRAKES, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
TONE RING SNAPPED OFF OF AXLE AND CAUSED THE CAR TO GO INTO 2WD AND APPLY THE ABS BRAKES WHEN NOT ACTUALLY BEING NEEDED WHICH ALMOST ENDED UP IN REAR ENDING A CAR WHEN THE FAILURE OCCURRED. TONE RING DESIGN NEEDS LOOKED IT. THIS SHOULD NOT HAPPEN. CORROSION BUILDING UP BETWEEN THE TONE RING AND AXLE SEEMS TO BE WHAT CAUSED THE FORCE OF SNAPPING THIS RING. JUST A POOR DESIGN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10622015August 13, 2014
STEERING:COLUMN
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. WHILE DRIVING 30 MPH, ANOTHER VEHICLE CRASHED INTO THE PASSENGER SIDE OF THE VEHICLE. THE STEERING WHEEL SEIZED AND THE CHECK ENGINE AND OIL INDICATORS ILLUMINATED. THERE WERE NO INJURIES. A POLICE REPORT WAS FILED. THE FAILURE OCCURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE MECHANIC STATED THAT THE STEERING COLUMN NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 154,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10622145August 13, 2014
ELECTRICAL SYSTEM
FAN BLOWER MOTOR ONLY WORKED ON 3RD AND 4TH SETTING. THE BLOWER MOTOR RESISTOR ASSEMBLY (PART NO. 8G1Z*19A706*A) WAS DIAGNOSED AND REPLACED BY DEALER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10621162August 9, 2014
POWER TRAIN
MY 08' MERCURY MARINER HAS ONLY 46,000 MILES ON IT AND NOW NEEDS A NEW TRANSMISSION. WHEN I GOT INTO MY CAR AND TRIED TO PUT IT IN REVERSE, THE CAR WOULD NOT MOVE BACKWARDS. IT WORKED IN DRIVE, BUT I HAD TO PUSH MY CAR IN ORDER TO TURN IT AROUND AND DRIVE TO A REPAIR SHOP. I WAS THEN INFORMED THAT I WOULD NEED A NEW TRANSMISSION THAT WOULD COST AROUND $3600 FOR MY CAR INCLUDING THE PART AND LABOR. I HAVE NEVER BEEN IN AN ACCIDENT AND HAVE HAD NO PREVIOUS ISSUES WITH MY CAR INVOLVING THE TRANSMISSION. I BELIEVE THAT IT IS UNBELIEVABLE THAT A CAR WITH SUCH FEW MILES ON IT SHOULD NEED A NEW TRANSMISSION. WHEN I CALLED FORD CUSTOMER SERVICE THEY STATED THAT THEY WOULD NOT HELP ME WITH ANY OF THESE COSTS BECAUSE THERE WAS NO RECALL FOR THIS ON MY VEHICLE. I BELIEVE THAT THIS IS AN ISSUE WITH THIS PARTICULAR VEHICLE MAKE AND MODEL AFTER SOME RESEARCH AND WAS TOLD BY THE MECHANIC SHOP THAT THEY HAD SEEN THIS PROBLEM MANY TIMES BEFORE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10619541August 7, 2014
ENGINE, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
WHILE DRIVING THE VEHICLE SHUTS OFF WITH A RED TRIANGLE AND THE DISPLAY SAYS TO PULL OFF SAFELY. THIS HAS HAPPENED ABOUT 6 TIMES ALREADY. I HAVE TAKEN IT BACK TO THE FORD DEALER AND THEY REPLACED THE THROTTLE BODY BECAUSE THERE IS A SENSOR THAT FAILS IN THE UNIT AND THEY EXPLAINED THE FACTORY CALIBRATES THE WHOLE UNIT WITH A STEEP PRICE TAG. LUCKY I STILL HAVE 5000 MILES TILL WARRANTY EXPIRES. I GUESS A NUMBER OF TIMES IT WAS NOT A BIG DEAL TO PULL OVER ON THE SHOULDER AND RESTART THE VEHICLE AND CARRY ON. THIS LAST TIME WE HAD SERVICE DONE TO THE VEHICLE I INFORMED THE FORD SERVICE AGENT THAT WE WERE GOING ON A LONG TRIP AND IF WE SHOULD GET A RENTAL. HE WAS CONFIDENT THE WORK THEY PERFORMED WOULD RESOLVE THE SHUT DOWN ISSUE. WE LEFT LA AND WENT ON OUR WAY TO BISHOP FOR A GROUP HIKING TRIP. THE MARINER RAN FINE FOR 3/4 OF THE WAY AND AGAIN WHILE DRIVING ON A 2 LANE ROAD THE MARINER SHUTS OFF. I NEGOTIATED TO THE RIGHT AS MY SPEED WAS DECLINING AND A 18 WHEELER WAS PASSING ME UP ON THE RIGHT AND THE CAR BEHIND ME WAS GAINING ON MY REAR. IT WAS A BIT SCARY BUT WE MANAGED TO PULL OVER SAFELY. UPON TURNING OFF THE MARINER IGNITION AND RESTARTING WE CARRIED ON TO THE DESTINATION. IT WAS RAINING AND A ROAD CONDITIONS WERE NOT THE BEST BUT WE DID NOT WANT TO BE STRANDED ON THE SIDE OF THE ROAD. ONCE AGAIN AFTER DRIVING FOR 10 MINUTES THE MARINER SHUT OFF AND WITH THE LOSS OF POWER. NOT A SAFE SITUATION TO HAVE YOUR ENGINE SHUT OFF WHILE DRIVING IN A FREEWAY AT SPEED OF 65 AND TO SUDDENLY LOSS YOUR ENGINE WITH NO ABILITY TO ACCELERATE OUT OF A UNSAFE SITUATION. IT COULD BE VERY DANGEROUS IF WE WERE TRAVELING ON A WINDY SINGLE LANE ROAD WITHOUT A SHOULDER AS THERE ARE A BUNCH IN THE HIGHER ELEVATIONS WHERE WE HIKE. IT WOULD NOT BE SAFE TO STOP AND DEAL WITH THIS SITUATION AS CARS ARE COMING UP A HILL AND YOUR TRYING TO RESET THE IGNITION COMPUTER SYSTEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10620663August 7, 2014
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL, ENGINE
ENGINE SHUTS OFF AND DISPLAY SAYS TO PULL OFF ROAD. THIS HAS BEEN A ON GOING PROBLEM. THE DEALER REPLACED THE THROTTLE BODY AND IT STILL HAPPENS. IT IS VERY UNSAFE TO LOSE YOUR VEHICLE'S ACCELERATION AND HAVE THE ENGINE TURN OFF. I THINK IT MAY BE A COMPUTER CODE GLITCH BECAUSE BASED ON WHAT I WAS TOLD BY THE DEALER THE ENGINE SHUTS OFF BECAUSE A FUEL MIXTURE ISSUE DETECT THAT MAY EVEN BE A FALSE READING. THIS AUTOMATED ACTION WITHIN THE VEHICLE BRAIN DECISION PUTS MANY AT RISK AS I FOUND OUT WHEN I WAS IN THE FURTHEST LEFT LANE ABOUT A MILE BEFORE THE 55 FREEWAY TURN OFF WHILE TRAVELING SOUTH ON THE 91 FREEWAY WITH THE CAR SHUT OFF IT'S ENGINE. I LOST POWER AND NEEDED TO PULL OVER WHILE A CAR BEHIND ME WAS FLASHING THEIR HEADLIGHTS AND THE CAR TO MY RIGHT WAS SLOWLY PASSING ME UP. NEXT CAME A BIGGER CHALLENGE SINCE THERE WERE 2 BIG RIGS ON THE ROAD AND I HIT THE BRAKES A LITTLE WHILE SIGNALLING A LANE CHANGE WITH MY FLASHERS ON I MANAGED TO SQUEEZE BETWEEN THE TWO RIGS AND ALMOST CAUSED THE ONE BEHIND ME TO REAR END ME. THE BIG RIG IN TURN CAUSED THE CAR BEHIND TO BREAK AND THIS ALMOST LEAD TO A PILE UP. THAT INTERSECTION ON THE FREEWAY WHERE THE 55 FREEWAY BEGINS ON YOUR LEFT LANES AND THE 91 FREEWAYS CONTINUES ON THE RIGHT IS A VERY DANGEROUS PLACE TO HAVE TO NEGOTIATE A PULL OVER. IT IS COMPOUNDED WITH A ENTRY RAMP WITH CARS TRYING TO QUICKLY GET INTO THE LEFT 2 LANES IN ORDER TO GET ONTO THE 55 FREEWAY. I DO NOT SEE A REASON TO HAVE YOUR VEHICLE TURN ITSELF OF FOR ANY REASON OTHER THAN A FIRE OR A VERY SERIOUS SAFELY ISSUE. BASED ON WHAT I KNOW THE COMPUTER OF MY VEHICLE PUTS PEOPLE IN DANGER OVER A POSSIBLE ISSUE WITH THE SMOG POLLUTION BEING TOO EXCESSIVE FOR THE MOMENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10618731August 4, 2014
ENGINE
TL* THE CONTACT OWNS A 2009 MERCURY MARINER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 70 MPH, THE VEHICLE DECREASED IN SPEED TO 20 MPH INDEPENDENTLY WITHOUT WARNING. THE VEHICLE WAS ABLE TO RESTART. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSTIC TESTING AND THE THROTTLE BODY WAS REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 72,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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