Mercury Mariner Complaints

1,512 consumer complaints on file.

#10606134June 26, 2014
STEERING, STEERING:COLUMN
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STARTED TO MAKE A LOUD POPPING SOUND FROM THE STEERING WHEEL WHICH BECAME VERY HARD TO MANEUVER. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN DIAGNOSED THAT THE STEERING COLUMN NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 97,410 AND THE CURRENT MILEAGE WAS 97,443.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10604596June 19, 2014
STEERING, ELECTRICAL SYSTEM
WHILE ATTEMPTING TO EXIT A PARKING LOT (DRIVING AT LESS THAN 5 MPH AND MAKING A RIGHT TURN TO LEAVE THE PARKING SPOT), THE STEERING BECAME VERY HARD TO TURN. THINKING THAT THE ENGINE HAD SHUT OFF, I RESTARTED THE ENGINE THEN I NOTICED THE MESSAGE IN THE CLUSTER "SERVICE POWER STEERING". I DROVE TO THE NEAREST REPAIR SHOP A FEW BLOCKS AWAY AND THEY CONFIRMED THAT THE POWER STEERING MODULE IS BAD AND WILL HAVE TO BE REPLACED. THEY ESTIMATED REPAIRS WOULD COST ABOUT $1200 IF THEY CAN FIND A USED ONE. I WAS LESS THAN 5 MILES AWAY AND CONTINUED ON HOME. PARKING THIS VEHICLE IN NYC TIGHT SPOTS WITHOUT THE POWER STEERING IS QUITE AN UNDERTAKING. THE WRENCH DISPLAY IN THE CLUSTER AND THE "SERVICE POWER STEERING" MESSAGE HAS BEEN CONSISTENT AND HAS NEVER DISAPPEARED ONCE. I TOOK IT TO MY NEIGHBORHOOD FORD DEALER A FEW WEEKS LATER AND THEY CONFIRMED THAT I WILL NEED "POWER STEERING RACK AND PINION, MODULE AND ALIGNMENT WITH ESTIMATED REPAIRS COSTING $3850 INCLUDING TAXES. THIS PROBLEM SEEMS SIMILAR TO THOSE REPORTED BY THE OWNERS OF THE 2008 - 2011 FORD ESCAPE / MERCURY MARINER SUVS AND IDENTIFIED IN THE RECENT FORD RECALLS FOR POWER STEERING ISSUES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10604407June 18, 2014
ENGINE
TRAVELING DOWN THE INTERSTATE, LEFT LANE @ 70 MPH. I HAD 1 VEHICLE BEHIND ME AND A SEMI TRUCK / TRAILER TO THE RIGHT AND ONE BEHIND HIM. WITHOUT WARNING THE ENGINE DIED AND I BEGAN COASTING IN TRAFFIC. I HIT MY FLASHERS AND THANKFULLY THE VEHICLE BEHIND ME WAS ALERT AND NOTICED MY INSTANT LOSS OF SPEED AND FLASHERS. THEY SLOWED LONG ENOUGH FOR BOTH BIG TRUCKS TO PASS ON MY RIGHT AND FOR ME TO GET OVER TO THE SHOULDER ON I-70. QUICK RESEARCH TURNS UP POSSIBLE ISSUES WITH A MECHANICAL / ELECTRICAL PUMP OR MAYBE THE THROTTLE BODY. I CALLED THE FORD DEALERSHIP AND TALKED TO THE SERVICE MANAGER WHO DIDN'T HAVE A CLUE WHAT WOULD CAUSE THE ISSUE AND WAS SURPRISED THAT I FOUND SEVERAL POSTINGS ON THE INTERNET WHERE PEOPLE HAD THE SAME ISSUE IN THE SAME MODEL VEHICLE. I VISITED THE FORD DEALERSHIP AND SPOKE WITH THE PARTS DEPARTMENT (2 INDIVIDUALS) WHO COULDN'T DECIDE WHICH WAS THE CORRECT PART NUMBER FOR THE MECHANICAL / ELECTRICAL PUMP. IT IS JUST A MATTER OF TIME BEFORE SOMEONE EXPERIENCES THIS ISSUE AND CAN'T GET OUT OF TRAFFIC AND IS INVOLVED IN A SERIOUS OR FATAL ACCIDENT AS A RESULT. IT IS A KNOWN ISSUE AND I ALSO NOTICED THERE IS A CLASS ACTION LAWSUIT FILING BECAUSE SO MANY HAVE EXPERIENCED THIS SAME ISSUE. I'D BE INTERESTED TO KNOW WHAT CRITERIA NEEDS TO BE MET BEFORE THE NHTSA TAKES ACTION AGAINST FORD / MERCURY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10598141June 13, 2014
POWER TRAIN
FOR THE PAST 3 YEARS I HAVE BEEN DEALING WITH MY 2008 MERCURY MARINER HYBRID SHUTTING DOWN IN THE MIDDLE OF TRAFFIC AND GIVING ME THE PULL OVER IMMEDIATELY WARNING. I HAVE HAD TO REPLACE THE HYBRID COOLING SYSTEM DOOR ACTUATOR AND THE ELECTRIC WATER PUMP (MEC UNIT), ALL WITHIN THE PAST YEAR AND HALF. ON JUNE 11, 2014 THE VEHICLE SHUT DOWN AGAIN AND GAVE MY WIFE THE PULL OVER WARNING. I TOOK IT TO THE FORD DEALERSHIP THIS MORNING AND THEY SAID THAT THE THROTTLE BODY NOW NEEDS TO BE REPLACED AND THEY GAVE ME THE ERROR CODE P1A0C. THE FUNNY THING IS, THIS IS THE SAME ERROR CODE THEY GAVE ME WHEN THEY SAID THE ELECTRIC WATER PUMP (MEC UNIT) HAD TO BE REPLACED. I CHECKED THIS UNIT THE OTHER DAY WHEN THE CAR DIED AND IT WAS FUNCTIONING PROPERLY. THERE IS A MAJOR ISSUE WITH THE FORD HYBRID PRODUCTS AND FORD REFUSES TO FIX THEM. THEY SOLD LEMONS TO THOUSANDS OF HYBRID OWNERS WHO HAVE MADE COMPLAINTS AND FORD JUST BRUSHES US OFF. THEY JUST KEEP TELLING OWNERS TO SUCK IT UP AND PAY TO REPLACE DIFFERENT PARTS. PLEASE MAKE FORD TAKE CARE OF THESE VEHICLES BEFORE SOMONE GETS KILLED BECAUSE THEY DO SHUT DOWN WITHOUT WARNING, HAS HAPPENED TO ME NUMEROUS OF TIMES IN HEAVY HIGH SPEED TRAFFIC AND IT IS NOT A GOOD FEELING. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10598173June 13, 2014
ENGINE, ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2008 MERCURY MARINER HYBRID. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 50 MPH, THE VEHICLE SUDDENLY STALLED. THE CONTACT INDICATED THAT AFTER THE INCIDENT THE HIGH TEMPERATURE SENSOR LIGHT ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE FAILURE MILEAGE WAS 41,000. UPDATED 08/27/14*LJ THE CONSUMER STATED THE COOLANT PUMP WAS THE CAUSE OF THE FAILURE. THE VEHICLE WAS REPAIRED. UPDATED 09/5/2014 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10597575June 11, 2014
ELECTRICAL SYSTEM, STEERING
IN APRIL 2014 MY GIRLFRIEND WAS DRIVING OUR 2006 MERCURY MARINER WHEN IT SHUT OFF WHILE DRIVING. WAS TOLD TO RESET COMPUTER WHICH WE DID. THE NEXT DAY IT SHUT OFF IN AN INTERSECTION. LUCKILY NO ACCIDENT BUT UNDER NO CIRCUMSTANCES SHOULD THE CAR COMPUTER SHUT THE CAR OFF WHILE DRIVING!!!!!! WAS WIRING HARNESS FOR HYBRID BATTERY. THE NEXT MONTH SHE WAS DRIVING AND LOST ALL POWER STEERING WHILE DRIVING. LUCKILY NO ACCIDENT. TOOK IT TO DEALER, TOLD WOULD NEED TO REPLACE ENTIRE STEERING COLUMN OR SENSOR. WAS SENSOR ($1129). WHY IS THIS YEAR NOT COVERED BY RECALL FOR THIS ISSUE AND 2008 ON IS???? THANK YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10597736June 11, 2014
FUEL/PROPULSION SYSTEM, POWER TRAIN
LOSS OF ALL POWER, WENT TO LIMP MODE. HAPPENED AFTER NEXT 10 RESTARTS IN RESIDENTIAL TRAFFIC THEN CLEARED. ENGINE THREW P2112 CODE, STICKING THROTTLE BODY. PLEASE ISSUE RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10597011June 9, 2014
POWER TRAIN
MY 2010 MERCURY MARINER HAS STARTED JERKING WHEN I ATTEMPT TO SLOW DOWN. IT IS JERKING UNBEARABLY HARD. I TOOK IT TO A LOCAL GARAGE, HAD BOTH FRONT AND BACK BRAKES REPLACED. THAT DID NOT FIX THE PROBLEM. WHILE THE BACKEND OF THE CAR IS JACKED UP, THE BACK RIGHT WHEEL WILL STILL TURN WHILE HOLDING THE BRAKES??? THE JERKING OF THE CAR IS ALMOST AS IF THE CAR IS SKIPPING A GEAR OR TRYING TO SWITCH GEARS. THE CAR IS ALSO MAKING A WHINNING SOUND. I FEEL AS IF THIS IS A SAFETY ISSUE THAT FORD SHOULD BE RESPONSIBLE FOR. THIS IS MY SECOND FORD SUV WITH MY FIRST BEING A 2002 FORD ESCAPE AND I HAD A LOT OF "MYSTERY" PROBLEMS WITH IT THAT NO ONE COULD FIX!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10596716June 6, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2010 MERCURY MARINER. THE CONTACT STATED THAT THE POWER TRAIN AND CHECK ENGINE LIGHT ILLUMINATED AS THE VEHICLE STALLED. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE TECHNICIAN DIAGNOSED THAT THE INTERNAL TRANSMISSION FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN AND THE CURRENT MILEAGE 62,307.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10596741June 6, 2014
AIR BAGS
SEAT BELT WAS ABLE TO SAVE ME IN THE ACCIDENT BUT AIR BAGS NEVER DEPLOYED AFTER HITTING CONCRETE ALMOST HEAD ON. AIR BAG SENSOR MALFUNCTIONED AND LIGHT TURNED IN BUT DID NOT DEPLOY. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10595030May 30, 2014
ENGINE
TL* THE CONTACT OWNS A 2009 MERCURY MARINER. THE CONTACT STATED THAT WHILE DRIVING 70 MPH, THERE WAS A SUDDEN LOSS OF ENGINE POWER WITHOUT WARNING. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE THROTTLE BODY NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10594886May 29, 2014
VEHICLE SPEED CONTROL, FUEL SYSTEM, GASOLINE
MANY TIMES, EITHER AFTER A STOP OR LETTING MY FOOT OFF THE GAS PEDAL AND THEN TRYING TO PUSH THE GAS PEDAL AGAIN, THE PEDAL WOULD NOT MOVE, AND I COULD NO LONGER ACCELARATE AND HAVE BEEN FORCED A FEW TIMES TO PULL OFF TO THE SIDE OF THE ROAD UNTIL I COULD GET IT TO PRESS DOWN. SOMETIMES WAITING FOR 5+ MINUTES FOR IT TO WORK. I HAD SOMEONE LOOK AT IT, IT'S THE THROTTLE BODY. IT GETS BUILD UP IN IT AND CAN'T COMPRESS, SEEMS TO BE WORSE IN THE COOLER WEATHER (VS SUMMER). THIS IS A VERY DANGEROUS, ESPECIALLY WITH TRAFFICE AROUND, AND I HAVE HAD MY KIDS IN THE CAR WHEN ITS HAPPENED AND I GET NERVOUS IT'LL HAPPEN IN A SITUATION THAT I CAN'T PREVENT AN ACCIDENT. I HAVE NEVER HAD A PROBLEM WITH A THROTTLE ON ANY OF MY OTHER CARS, NOR HAVE I KNOWN ANYONE WITH THIS ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10593785May 23, 2014
STEERING
WITHOUT WARNING THE STEERING BECAME EXTREMELY LOOSE. THE CHANGE WAS NOT PROGRESSIVE, ABRUPT. THE STEERING WHEEL MAKES NOISE WHEN TURNING RIGHT TO LEFT, LEFT TO RIGHT. THIS IS THE SECOND 2008 MARINER HYBRID I HAVE OWNED AND THAT ONE DID THE SAME THING. IN RESEARCHING ON LINE THIS PROBLEM IS WELL KNOWN AND ARREARS TO BE WIDE SPREAD. THE SERVICE MANAGER WAS WELL AWARE OF THE ISSUE AND SAID THERE HAD NOT BEEN A RECALL ISSUED BUT "HOLD ON TO YOUR RECEIPTS" AS THOUGH HE EXPECTED ONE IN THE FUTURE. HONEST, THE CAR WAS HARD TO POINT STRAIGHT AFTER THE PROBLEM OCCURRED. HOW CAN THIS NOT BE A SAFETY ISSUE? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10593234May 21, 2014
STRUCTURE:BODY
LARGE RUSTING AREAS IN BACK SEAT DOORS, REAR WHEEL WHEELS AND TAILGATE. CONCERN LIES WITH RUST THAT CANT BE SEEN WEAKENING STRUCTURAL INTEGRITY OF DOORS AND/OR WHEEL WELLS AND/OR TAILGATE. FIRST NOTICED BLISTERING PAINT IN 2011 AND THE PROBLEM HAS GROWN SINCE. WARRANTY WAS OF NO HELP. HAVE NOTICED SIMILAR PATTERNS ON NUMEROUS MARINERS OF SIMILAR MODEL YEARS, SO THIS HAS TO BE A MANUFACTURER DEFECT OF SOME KIND. AGAIN CONCERN LIES MOSTLY WITH RUST THAT CAN'T BE SEEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10592262May 18, 2014
STEERING
POWER STEERING WENT OUT AT 106000 MILES. COST TO REPAIR WAS $900. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10588261May 14, 2014
POWER TRAIN
VEHICLE SURGED SLIGHTLY FOR A FEW SECONDS THEN ACCELERATOR WOULD NOT WORK. WRENCH LIGHT CAME ON. HAD TO PULL OVER TO SIDE OF THE ROAD, SHUT VEHICLE OFF, RESTART AND IT THEN WORKED THE 10 REMAINING MILES TO HOME. I HAD JUST READ ABOUT THIS HAPPENING A CPL DAYS PREVIOUS SO I KNEW WHAT IT WAS IMMEDIATELY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10588259May 14, 2014
UNKNOWN OR OTHER, ENGINE
I WAS DRIVING ON HIGHWAY ROUTE 22 AT APPROXIMATELY 60 MPH, WHEN SUDDENLY THE THROTTLE STOPPED RESPONDING AND THE TACHOMETER STARTED DROPPING. IN A MATTER OF SECONDS THE TACHOMETER REACHED ZERO AND THE VEHICLE STALLED, WHILE I WAS IN TRAFFIC ON THE HIGHWAY. I COASTED OFF TO THE SHOULDER AND PUT THE VEHICLE IN PARK. WHEN I TRIED TO RESTART THE VEHICLE, THE ENGINE WOULD TURN OVER AND START UP, HOWEVER, IMMEDIATELY AFTER I LET GO OF THE KEY, THE TACHOMETER WOULD DRIFT BACK DOWN TO ZERO AND THE VEHICLE WOULD STALL. AFTER A FEW MORE FAILED ATTEMPTS, I CALLED FOR A TOW. SINCE THIS OCCURRED AFTER HOURS, NO ONE WAS AVAILABLE TO WORK ON THE VEHICLE UNTIL THE NEXT MORNING. IN THE MORNING WHEN I ATTEMPTED TO SHOW THE TECHNICIAN THE FAILURE, THE VEHICLE STARTED UP AS IT DID THE EVENING BEFORE, THEN THE TACHOMETER STARTED DIPPING BACK DOWN, THEN JUST BEFORE IT STALLED, THE TACHOMETER FLUTTERED A LITTLE, THEN THE ENGINE REVVED BACK UP AND BEGAN IDLING NORMALLY. THE TECHNICIAN INDICATED THAT THERE WERE NO EVENTS LOGGED IN THE VEHICLES COMPUTER TO GIVE HIM AN IDEA OF WHAT CAUSED THE SUDDEN STALLING, AND HE COULD NOT FIND ANY OBVIOUS ISSUES WITH THE VEHICLE. THE VEHICLE WAS RETURNED TO ME WITHOUT REPAIR AND THE TECHNICIAN WARNED ME THAT IT IS LIKELY THAT THIS WOULD HAPPEN AGAIN AND THAT THEY CANNOT DIAGNOSE IT UNLESS THEY SEE IT WHEN IT IS NOT WORKING. NOW I AM CONCERNED THAT THIS WILL HAPPEN AGAIN WHILE DRIVING AND THAT IT WILL CAUSE AN ACCIDENT, OR WORSE. I READ AN ARTICLE FROM THE NORTH CAROLINA CONSUMERS COUNCIL STATING THAT THERE IS A KNOWN ISSUE WITH THE THROTTLE BODY OF THIS VEHICLE THAT CAUSES SUDDEN ENGINE STALL WHILE DRIVING. FORD ISSUED AN EXTENDED WARRANTY ON CERTAIN VEHICLES FOR THIS PIECE, HOWEVER WHEN I CONTACTED THE DEALERSHIP AND MENTIONED CONSUMER SATISFACTION PROGRAM 13N03, THEY INFORMED ME THAT MY VEHICLE DID NOT QUALIFY. I'M NOT SURE WHAT TO DO NEXT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10588083May 13, 2014
POWER TRAIN
I WAS DRIVING DOWN THE ROAD GOING 55 MPH AND ALL OF A SUDDEN MY VEHICLE JERKED. I SAW A RED EXCLAMATION POINT ON DASH AND WHERE THE CAR MILEAGE IS LOCATED, IT SAID STOP SAFELY NOW. SO I PULLED OVER AND SHUT DOWN THE VEHICLE, RESTARTED AND IT HAPPENED AGAIN ONE MILE AWAY. IT CONTINUED DOING THIS. IT TOOK OVER AN HOUR TO GET 10 MILES DOWN THE ROAD TO MY DESTINATION. IT HAS BEEN DOING THIS OFF AND ON FOR THE PAST MONTH. I FINALLY TOOK THE VEHICLE TO THE DEALERSHIP AND THEY SAID IT IS THE THROTTLE BODY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10587713May 12, 2014
POWER TRAIN
I WAS TRAVELING DOWN THE INTERSTATE AT APPROX. 70 MPH WHEN SUDDENLY, I FELT A JOLT. AT THIS TIME, I LOST POWER UPON DEPRESSING THE PEDAL. I SLOWLY MOVED TO THE EMERGENCY LANE AND STOP THE VEHICLE. A WRENCH TOOL ILLUMINATED ON THE INSTRUMENT PANEL. I THEN TURNED THE VEHICLE OFF. I WAS ABLE TO RESTART THE VEHICLE. AS I PROCEEDED TO CONTINUE ON MY ROUTE, AS I WAS ACCELERATING, APPROX. 25 - 30 MPH, THE INCIDENT REPEATED IF SELF. THIS OCCURRED ABOUT 4 TIMES BEFORE I REALIZED THAT I COULD ONLY DRIVE ABOUT 15 - 20 MPH IN ORDER TO KEEP THIS CONDITION FROM OCCURRING AGAIN. I WAS ONLY ABOUT 4 MILES FROM HOME, SO I PROCEEDED TO DRIVE HOME VERY SLOWLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10587187May 8, 2014
STEERING
GOING DOWN HIGHWAY AND THE STEERING WENT OUT WHICH COULD OF RESULTED IN A VERY BAD ACCIDENT ON A SLIPPERY ROAD CONDITION , CAUSING A ACCIDENT BECAUSE OF UNCONTROLLED STEERING OR HARD TO STEER VEHICLE. DOING 55 MPH. I KNOW THAT THERE HAS BEEN MANY PROBLEMS WITH STEERING IN THIS PARTICULAR VEHICLE, WHEN I HAVE TRIED TO GET THE MODULE OR WHOLE LOWER STEERING FROM A USED AUTO PARTS BUSINESS THEY CLAIM THAT THEY CAN NOT KEEP THEM THAT THERE HAS BEEN A GREAT DEMAND FOR THAT PARTICULAR PART. STILL DRIVING WITH OUT SAFE STEERING, HAVE NO OTHER CHOICE IN THE MATTER UNLESS I PAY OVER 1000.00 TO THE FORD DEALER SHIP TO HAVE IT REPLACED AND I CAN NOT AFFORD TO DO THAT ON DISABILITY AND NEED MY CAR TO GET BACK AND FOURTH TO DOCTORS. ARE THERE ANY RECALLS ON THIS VEHICLE CONCERNING STEERING? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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