Mercury Mariner Complaints

1,512 consumer complaints on file.

#10167339September 5, 2006
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
THIS COMPLAINT REGARDS THE 2006 MERCURY MARINER THAT I AM LEASING. THE VEHICLE WAS LEASED BEGINNING IN APRIL, 2006 FROM HOLMAN LINCOLN-MERCURY IN MT. LAUREL, NEW JERSEY. MY WIFE, THE PRINCIPAL DRIVER OF THIS VEHICLE COMPLAINED ABOUT THE HEAD RESTRAINTS PREVENTING HER FROM KEEPING HER HEAD STRAIGHT UP WHILE DRIVING. THE MARINER'S HEAD RESTRAINTS PROJECT FORWARD PREVENTING THE DRIVER FROM KEEPING HIS/HER HEAD STRAIGHT UP WHILE DRIVING. THIS IS VERY UNCOMFORTABLE AS ONE'S HEAD IS BENT FORWARD. SOMETIME IN AUGUST, I RETURNED TO HOLMAN AND MET WITH MR. DAVID BURNS, THE SERVICE MANAGER. HE LOOKED AT THE HEAD RESTRAINTS AND AGREED THAT THEY PROJECTED FORWARD. HE AND I THEN LOOKED AT ALL THE OTHER MERCURY MARINERS ON THE LOT (ABOUT 20) AND FOUND THAT ALL OF THEM HAD THE SAME RESTRAINTS. WE ALSO CHECKED OTHER MODEL NEW VEHICLES ON THE LOT AND FOUND THAT ALL OF THE RESTRAINTS WERE STRAIGHT UP AS ONE WOULD EXPECT. MR. BURNS THEN CHECKED TO SEE IF FORD HAD ANY ISSUES WITH THE RESTRAINTS ON THE MARINER BUT COULD NOT FIND ANY. I CAN ONLY SAY THAT WHEN I DRIVE THE VEHICLE, I AGREE WITH MY WIFE THAT THE HEADREST PREVENTS ME FROM DRIVING IN A COMFORTABLE POSITION. IS THIS A SAFETY HAZARD? I WOULD APPRECIATE YOUR LOOKING INTO THIS MATTER AND GIVING ME YOUR OPINION. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10165634August 16, 2006
FUEL SYSTEM, GASOLINE
FUEL MILEAGE FOR 2005 MERCURY MARINER IS NOT EVEN CLOSE TO WHAT IS STATED ON WINDOW STICKER. I COMPLETELY UNDERSTAND THAT DRIVING HABITS AND CONDITION APPLY, BUT WHEN THE WINDOW STICKER READS 22 LOCAL 26 HWY AND YOUR ACTUAL IS 16 HWY, THERE IS SOMETHING WRONG. THE CAR HAS BEEN TO THE DEALER ON A REGULAR BASIS AND EACH TIME I HAVE COMPLAINED. THEY DO THERE OWN TEST AND STATE THE TRUCK IS GETTING 22 MPG. I DO ALL HIGHWAY DRIVING ON A RELATIVELY FLAT SURFACE ALL WEEK LONG AND ONLY GET 16 MPG. THE TAIL PIPE IS FULL OF SOOT AND THE DEALER STATES NO PROBLEM. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10164039July 31, 2006
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
DT*: THE CONTACT STATED THAT THE VEHICLE'S GAS PEDAL VIBRATES FREQUENTLY WHEN BEING ACCELERATED. THE DEALER DETERMINED THIS TO BE A FREQUENT PROBLEM WITH THIS MODEL. THE VEHICLE IS A 2007 MERCURY MARINER.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10162415July 14, 2006
ENGINE AND ENGINE COOLING, UNKNOWN OR OTHER
I ONLY HAD MY CAR 4 DAYS WHEN DRIVING ON THE GARDEN STATE PARKWAY AT APPROXIMATELY 60 MPH ON A SUNDAY WITH MY GRANDCHILDREN IN THE CAR. LUCKILY, I WAS IN THE SLOW LANE WHEN THE SUV JUST SHUT OFF. I WAS ABLE TO PULL ONTO THE SHOULDER AND RESTART THE CAR. I WAS NEAR AN EXIT AND PROCEEDED DOWN THE RAMP. THE CAR AGAIN SHUT OFF AT THE BOTTOM ON THE RAMP. THE CHECK ENGINE LIGHT STAYED ON. I CALLED THE DEALER THE NEXT DAY (MONDAY) AND BROUGHT THE CAR IN ON TUESDAY. IT IS NOW FRIDAY AND I STILL DO NOT HAVE MY CAR. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10161184July 1, 2006
SEATS
DEFECTIVE SEAT BACK ALLOWED FOR SPRING TO BREAK THROUGH SEAT FABRIC. THIS LEAD TO FACET JOINT DAMAGE WHICH PREVENTED ME FROM WORKING FOR A PERIOD OF TIME. I AM IN TRAVELING SALES AND THE MERCURY MARINER WAS A POPULAR VEHICLE CHOICE. THIS SAME PROBLEM HAPPENED TO MANY OTHER INDIVIDUALS IN THE SAME VEHICLE. *NM
Crash:
No
Fire:
No
Injuries:
2
Deaths:
0
#10159085June 6, 2006
VEHICLE SPEED CONTROL:CABLES
FORD MERCURY MARINER: AT 65 MPH I TAPPED THE BRAKE PEDAL TO DISCONNECT THE CRUISE CONTROL. PROCEEDED TO PRESS THE GAS PEDAL AND FOUND THE GAS PEDAL CABLE TO THE THROTTLE LINKAGE FELL OFF. COASTING THROUGH 65 MPH TRAFFIC WITH NO GAS CONTROL WAS CHALLENGING. WHY DID THE GAS PEDAL CABLE FALL OFF AND HAS OTHER VEHICLES OWNERS EXPERIENCE THE SAME PROBLEM? *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10158379May 10, 2006
POWER TRAIN
2006 MERCURY MARINER TRANSMISSION SLIPPED AT 4,000 MILES. *TS THE VEHICLE WAS TOWED TO THE DEALER FOR SERVICE. THE MANUFACTURER APPROVED A BRAND NEW TRANSMISSION TO BE INSTALLED. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10152985March 2, 2006
SUSPENSION
2005 MARINER PREMIER DRIFTS TO THE INTO ONCOMING TRAFFIC AT LOW TO MEDIUM SPEEDS. *TS WHEN THE VEHICLE IS STOPPED THE STEERING WHEEL MOVES ABOUT 12 DEGREES FROM CENTER. THE DEALER ADJUSTER BOTH THE FRONT AND REAR CAMBER AND CASTER OUTSIDE OF THE SPEC TO COMPENSATE FOR THE DRIFT. THE VEHICLE WAS RETURNED TO THE CONSUMER WITH THE SAME PROBLEM. THE DEALER STATED THAT THE RACK AND PINION NEEDED TO BE REPLACED BUT REFUSED TO PERFORM THE SERVICE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10151470February 28, 2006
SUSPENSION, STEERING
DT*: THE CONTACT STATED WHILE DRIVING 25 MPH THE STEERING PULLED HARD TO THE LEFT AND GOT WORSE AT HIGHER SPEEDS. THE VEHICLE WAS TAKEN TO THE DEALERSHIP FOR INSPECTION. THEY ALIGNED THE FRONT WHEELS AND ELONGATED THE BOTTOM BOLT OF THE STRUT TO THE KNUCKLE, HOWEVER THE PROBLEM STILL EXISTS. THE MANUFACTURER WAS ALERTED. AFTER FOUR ATTEMPTS TO CORRECT THE PROBLEM, THE DEALER FINALLY STATED THAT WAS THE WAY THE VEHICLE WAS DESIGNED. UPDATED 03/20/06. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10146551December 30, 2005
AIR BAGS:SIDE/WINDOW
MY 2005 MERCURY MARINER WAS IN A SERIOUS COLLISION WITH A DEER ON THE DRIVER'S SIDE. OVER $5000 OF DAMAGE WAS DONE TO THE VEHICLE. THE SIDE CURTAIN AIR BAGS DID NOT DEPLOY IN THE COLLISION. I WAS TRAVELING AT 55 MPH AND THE DEER'S RUNNING SPEED CAUSED A VIOLENT IMPACT. THE DEER MADE DIRECT CONTACT WITH MY HEAD, NECK, AND SHOULDER, AND THE ABSENCE OF THE PROTECTION OF THE AIRBAG ALLOWED THE GLASS TO BE DRIVEN DIRECTLY INTO MY BODY BY THE FORCE OF THE CONTACT. I SUFFERED ONLY MINOR BRUISING AND A MULTITUDE OF GLASS SCHRAPNEL CUTS ON THE SCALP, FACE, AND ARMS, WHICH QUICKLY HEALED. I AM NOT ABLE TO GET AN ANSWER EITHER FROM FORD LINCOLN MERCURY OR THE LOCAL DEALER AS TO WHY THE SIDE CURTAIN AIRBAG DID NOT DEPLOY. I HAVE HAD THREE SEPARATE CONTACTS WITH FORD LINCOLN MERCURY BY E-MAIL, LETTER, AND TELEPHONE WITH NO SATISFACTION. THIS WEEK THE VEHICLE WAS TAKEN BACK TO THE DEALERSHIP, WHERE IT WAS REPORTED TO ME THAT ALL SENSORS WERE CHECKED AND FOUND TO BE COMPLETELY FUNCTIONAL. WHEN I OBTAINED THE DEALER'S WORK ORDER, IT CLEARLY STATES THAT THEY CHECKED THE RIGHT SIDE SENSORS (PASSENGER SIDE), WHEN THE COLLISION OCCURRED ON THE LEFT (DRIVER'S) SIDE. I BELIEVE THAT A MANUFACTURING DEFECT CAUSED THE SIDE CURTAIN TO FAIL TO DEPLOY, AND NOW HAVE NO CONFIDENCE THAT THE EXTRA PROTECTION THAT I PURCHASED WOULD PROTECT ME IN ANY FUTURE COLLISION OF THE SAME TYPE. I FEEL THAT I HAVE EXHAUSTED ALL OF MY OPTIONS THROUGH THE MANUFACTURER AS WELL AS THE DEALER, AND STILL HAVE NOT HAD A VALID ANSWER TO MY QUESTION ABOUT THE SAFETY OF THE VEHICLE. *NM
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10145084December 13, 2005
POWER TRAIN, STEERING:RACK AND PINION:RACK
DT: THE CONTACT STATED WHILE DRIVING ON AN INCLINE THE 4-WHEEL DRIVE ENGAGED AND DISENGAGED WHICH CAUSED THE VEHICLE TO JOLT. THE DEALERSHIP WAS UNABLE TO DIAGNOSE THE PROBLEM, BECAUSE THEY WOULD NOT TAKE IT TO AN INCLINE WHEN TEST DRIVING. AN ENGINEER WITH THE MANUFACTURER TOLD THE CONTACT THAT BECAUSE IT WAS ALL WHEEL DRIVE THE FOUR WHEEL DRIVE ACTIVATED WHEN THE VEHICLE DETECTED A WHEEL SLIP. THERE HAVE BEEN NO REPAIRS MADE TO THE VEHICLE. *AK UPDATED 1/25/2006 - WHENEVER THE CONSUMER DROVE OVER UNEVEN PAVEMENT SHE HEARD A CLUNKING NOISE. THE VEHICLE WAS TAKEN TO THE DEALER WHO INDICATED THAT EVERYTHING WAS VISUALLY OK AND THE THE MANUFACTURER SAID THE NOISE WAS A CHARACTERISTIC OF THE VEHICLE. AFTER THE VEHICLE'S STEERING RACK WAS REPLACED THE CONSUMER HEARD A LOUD HUMMING/WHINING NOISE COMING FROM THE PASSENGER SIDE FRONT WHEEL. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THE PROBLEM AS A FAULTY STEERING RACK. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10134747August 30, 2005
SEATS:FRONT ASSEMBLY:RECLINER, CHILD SEAT:HARNESS/CROTCH BUCKLE
DT: 2005 MERCURY MARINER. CONSUMER'S VEHICLE WAS INVOLVED IN AN ACCIDENT ON AUGUST 5, 2005. THE VEHICLE WAS DRIVEN OFF THE ROAD AND WENT INTO A DITCH. THEN, THE VEHICLE WENT AIRBORNE AND LANDED IN ANOTHER DITCH. THE CONSUMER DID NOT REMEMBER WHAT EXACTLY HAPPENED, BUT THE POLICE DEPARTMENT VERIFIED THE ACCIDENT. UPON IMPACT, THE DRIVER'S SEAT COLLAPSED. THE BRACKET ON THE 60/40 BACK SEAT DISLODGED, CAUSING THE CHILD SAFETY SEAT TO BECOME DISLODGED FROM THE VEHICLE AND CONSUMER'S DAUGHTER WAS THROWN INTO THE PASSENGER DOOR HEAD FIRST. THE SAFETY BELT WHERE THE CHILD SAFETY SEAT WAS BECAME UNLOCKED. THE CONSUMER'S HUSBAND , WHO WAS DRIVING, SUSTAINED COMPRESSION FRACTURE IN HIS BACK. THE CHILD SUSTAINED HEAD LACERATION FROM RIGHT EAR ACROSS FOREHEAD TO LEFT EAR. THIS SPLIT HER FOREHEAD OPEN AND SKULL WAS EXPOSED. HER SON WAS IN A HIGH BACK BOOSTER AND SUSTAINED A BROKEN COLLAR BONE. THE OTHER DAUGHTER SUSTAINED ABRASIONS FROM THE 5 POINT HARNESS ON THE CHILD SAFETY SEAT. A POLICE REPORT WAS TAKEN. THE VEHICLE WAS TOTALED. THE CHILD WITH THE HEAD LACERATION WAS ON THE 40% SIDE, AND THE OTHER TWO CHILDREN WERE ON THE 60% SIDE OF THE BACK SEAT.*AK
Crash:
Yes
Fire:
No
Injuries:
4
Deaths:
0

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