Mercury Mariner Complaints

1,512 consumer complaints on file.

#10670633January 7, 2015
STEERING, ELECTRICAL SYSTEM
THIS IS REFERENCE TO NHTSA ID NUMBER: 10653141. I DISCOVERED THE JULY 1, 2014 FORD'S SAFETY RECALL 14S05 NOTICE TO ALL US FORD DEALERS. ON PAGE 6 A QUESTION AND ANSWER FOR THE FORD DEALERS FROM FORD'S SERVICE ENGINEERING OPERATIONS, REVEALS FORD NEVER ATTENDED THE REPROGRAMMING THE MODULES TO FIX THE SAFETY RECALL FOR ELECTRONIC POWER STEERING FOR ESCAPES AND MARINERS 2008-2011 MODELS. THIS IS THE EXCERPTS FROM THIS DOCUMENT TILTED JULY 1, 2014 TO: ALL US FORD AND LINCOLN DEALERS SUBJECT SAFETY RECALL 14S05. Q3. WHAT DOES THE SOFTWARE UPDATES DO? A. THE SOFTWARE UPDATES MAY EXTEND THE TIME STEERING ASSIST IS MAINTAINED. IN ADDITION, THE UPDATE PROVIDES INCREASED DRIVER AWARENESS BY SOUNDING A CHIME AND DISPLAYING THE WRENCH LIGHT OR WARNING IN THE MESSAGE CENTER WHEN A FAULT IS DETECTED. Q4. WHAT IF A CUSTOMER EXPERIENCES LOSS OF STEERING ASSIST AFTER THE MODULES HAVE BEEN REPROGRAMMED? A. THE MODULES WERE REPROGRAMMED TO PREVENT SUDDEN LOSS OF STEERING ASSIST WHILE DRIVING. ADDITIONALLY, THE INSTRUMENT CLUSTER SOFTWARE UPDATE WILL PROVIDE AUDIBLE AND VISUAL INDICATIONS TO THE DRIVER IN THE UNLIKELY EVENT OF A TORQUE SENSOR FAULT. ANY SUBSEQUENT LOSS OF ASSIST REPAIRS EXPERIENCED AFTER COMPLETION OF MODULE REPROGRAMMING ARE NOT COVERED BY THIS RECALL. Q5. WHAT SHOULD I TELL A CUSTOMER WHO EXPERIENCES LOSS OF STEERING ASSIST AFTER THE RECALL HAS BEEN PERFORMED? A. THE MODULES WERE REPROGRAMMED TO PREVENT SUDDEN LOSS OF STEERING ASSIST WHILE DRIVING IN THE EVENT OF A TORQUE SENSOR FAULT. CUSTOMERS SHOULD BE ADVISED THAT THE REPLACEMENT OF THE STEERING COLUMN OR TORQUE SENSOR IS AT THEIR EXPENSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10670671January 7, 2015
FUEL/PROPULSION SYSTEM
TL-THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 60 MPH, THE VEHICLE STALLED AS THE STOP SAFELY NOW WARNING LIGHT ILLUMINATED. THE VEHICLE WAS RESTARTED BUT THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE WATER PUMP FOR THE ELECTRICAL SYSTEM FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V526000 (HYBRID PROPULSION SYSTEM).THE FAILURE MILEAGE WAS UNAVAILABLE. DJR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10670745January 7, 2015
STEERING
TL- THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED THAT AFTER THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN ID NUMBER: 14V284000 (STEERING), THE STEERING WHEEL SEIZED AND THE POWER STEERING WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN BACK TO THE DEALER, WHO DIAGNOSED THAT THE STEERING COLUMN NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 132,000. DJR UPDATED 02/24/15*LJ UPDATED 9/13/2017*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10669964January 4, 2015
STEERING, ELECTRICAL SYSTEM
STOPPED TO EAT AND KEYS WOULD NOT COME OUT OF THE IGNITION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10669250December 31, 2014
POWER TRAIN
DRIVING AT 50+ MPH ON MULTIPLE OCCASIONS AND VEHICLE GIVES STOP SAFELY NOW MESSAGE AND SUDDENLY REDUCES GREATLY IN SPEED. IT RANDOMLY HAS OCCUED AND WHEN IT HAS, I HAD TO TRY TO NAVIGATE OUT OF 50+MPH TRAFFIC AFTER THE VEHICLE SUDDENLY REDUCES SPEED TO ABOUT 20 MPH TO A SHOULDER OR OTHER SAFE AREA. HAD THE COOLANT PUMP REPLACED BUT STILL OCCURS. FORD SAID THE TWIN VEHICLE THE 2008 FORD ESCAPE HYBRID HAS RECALLS FOR THE THROTTLE BODY ASSEMBLY AND BLEND DOOR ACTUATOR FOR HYBRID BATTERY COOLING SYSTEM THAT HAVE BEEN IDENTIFIED AS CAUSING THE STOP SAFELY NOW MESSAGE WHICH BECAUSE THE VEHICLE SUDDENLY DROPS FROM HIGHWAY SPEEDS TO ABOUT 20MPH COULD CAUSE SERIOUS ACCIDENTS. SINCE THE 08 MARINER HYBRID IS THE 08 ESCAPE HYBRIDS TWIN, THE THROTTLE BODY ASSEMBLY AND HYBRID BATTERY SYSTEM BLEND DOOR ACTUATOR SHOULD BE RECALLED ON THE MARINER HYBRID ALSO AND REPLACES TO PROTECT LIVES BY PREVENTING ACCIDENTS BECAUSE OF THE DEFECTIVE PARTS. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10667744December 22, 2014
STEERING
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED THAT WHILE APPROACHING A STOP SIGN, THE STEERING WHEEL SEIZED. THE FAILURE OCCURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TORQUE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10664554December 16, 2014
ENGINE, POWER TRAIN, ELECTRICAL SYSTEM
JUST AFTER STARTING MY CAR AND DRIVING DOWN MY STREET AT ~5MPH, THERE WAS A WARNING SYMBOL (RED TRIANGLE) AND THEN MESSAGE SAYING "STOP SAFELY NOW." THE VEHICLE THEN LOST POWER STEERING, AND POWER TO THE ENGINE. I RESTARTED THE CAR AND MADE IT ~100FT AND THE SAME THING HAPPENED AGAIN. THIS ALSO HAPPENED SEVERAL TIMES PREVIOUSLY ON THE HIGHWAY TRAVELING ~65MPH AND WITH THE SAME MESSAGE "STOP SAFELY NOW" MESSAGE APPEARED AND IMMEDIATELY LOST ALL POWER TO STEERING AND THE ENGINE. I WENT TO THE FORD DEALERSHIP AND WAS TOLD TO REPLACE THE HYBRID COOLANT PUMP AND BLEND DOORS AND THIS FIXED THE PROBLEM FOR SEVERAL MONTHS UNTIL TODAY. I HAD ALSO JUST TAKEN THE VEHICLE INTO THE DEALERSHIP FOR A RECALL ON THE POWER STEERING. THIS LOSS OF POWER AND ABILITY TO STEER IS EXTREMELY DANGEROUS! THIS NEEDS TO BE RECALLED! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10664424December 15, 2014
FUEL SYSTEM, GASOLINE, VEHICLE SPEED CONTROL, STEERING
DRIVING AT 40 MPH CAR STALLS, PULL OVER, CAR STARTS UP ENGINE LITE ON, (SAT) TAKE TO DEALER ON MON (12/15/2014), EXPLAIN TO DEALER, THEY CALL 3 HOURS LATER TO SAY "PURGE VALVE NEEDS TO BE REPLACED"OK THIS SHOULD BE COVERED RIGHT? SHE SAYS NO! THE COST TO YOU WILL BE $320.33. I TOLD HER THIS IS PART OF THE EMISSIONS, IT HAS TO BE, SHE SAID NO ITS NOT! I PURCHASED THIS CAR FROM THIS DEALER 3 1/2 YEARS AGO, (BOUGHT IS NEW) STILL UNDERWARRANTY.. BUT THIS IS NOT COVERED! THE 800 NUMBER TO FORDS BLEW ME OFF! AND SAID WHAT THE DEALER SAYS GOES!>. WHY DID SHE SUGGEST I CALL THEM THEN! (NOT GOOD CUSTOMER SERVICE) I WAS HOPING FOR EXPLANATION! PLEASE HELP, THIS SHOULD BE COVERED. LOOK AT YOUR ON LINE COMPLAINTS ABOUT THIS! SHAME SHAME SHAME. OF COURSE I PAID IT, I NEED MY CAR! PLEASE NOTE I WAS TOLD THAT THERE WERE AT 5 OR MORE CARS WITH THE SAME/SIMILAR PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10663339December 10, 2014
SUSPENSION
BROUGHT THE CAR IN TO CORRECT A BENT STRUT, PUT IT ON THE LIFT AND PRONOUNCED IT UNDRIVEABLE! THE WHOLE BACK FRAME HAD RUSTED OUT. THEY PULLED THE INSPECTION STICKER. HOW CAN THIS BE? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10663098December 9, 2014
UNKNOWN OR OTHER
THE SUV LOST ALL POWER WHILE DRIVING 70MPH ON THE HIGHWAY...EVERYTHING WENT OFF INCLUDING THE ENGINE. THE DASHBOARD LED READ PULL OVER IMMEDIATELY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10663011December 8, 2014
STEERING
I STARTED LOSING POWER STEERING APPROXIMATELY ONCE A MONTH BUT COULD TURN MY CAR OFF AND IT WOULD RESTORE ITSELF. I TOOK MY CAR IN FOR THE RECALL ON JULY 29, 2014, AND EVERYTHING WAS FINE FOR A FEW MONTHS BUT THEN NOVEMBER 8, 2014, IT DID THE SAME THING AS BEFORE AND NOVEMBER 9, 2014, THE POWER STEERING WENT OUT COMPLETELY. I TOOK MY CAR TO THE FORD DEALERSHIP THAT DID THE RECALL AND THEY TOLD ME I NEEDED A NEW STEERING COLUMN. OBVIOUSLY THEIR REPROGRAMMING IN THE RECALL DID NOT FIX THE PROBLEM AND HAVE SEEN THE SAME PROBLEM WITH OTHER PEOPLE. I KEEP GETTING THE RUN AROUND FROM CUSTOMER RELATIONS WHO TELLS ME THE DEALERSHIP NEEDS TO CALL THE RECALL EXEMPTION DEPARTMENT BUT WHEN I TELL THE SERVICE DEPARTMENT THEY ACT LIKE THEY DO NOT KNOW WHAT I AM TALKING ABOUT AND THAT DUE TO MY VEHICLE HAVING SO MANY MILES THEY CAN'T HELP ME. IT ONLY HAS 5,000 MILES SINCE THE RECALL. THE DEALERSHIP EVEN TOLD ME THEY HAD ANOTHER MARINER DO THE SAME THING RECENTLY. FORD NEEDS TO OWN UP TO THEIR FAULTY STEERING IN THESE VEHICLES BEFORE PEOPLE GET SERIOUSLY INJURED DUE TO THIS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10662771December 3, 2014
VEHICLE SPEED CONTROL
DRIVING FROM COLUMBUS TO CINCINNATI AROUND 1:00 AM WITH MY DAUGHTER, SON AND 15 MONTH OLD GRANDDAUGHTER. THE CAR LOST ALL POWER LEAVING US STRANDED ON THE SIDE OF THE ROAD. AS I PULLED OVER THE CAR BEGAN TO SHAKE, ALMOST LIKE THERE WAS WATER IN THE GAS LINE. I TURNED THE CAR OFF, WAITED A FEW MINUTES AND THEN RESTARTED. THE CAR RESET ITSELF AND LUCKILY WE MADE IT THE REST OF THE WAY HOME. NOT TOO LONG AFTER THAT, I WAS DRIVING HOME FROM WORK AND IT DID THE SAME THING. EXCEPT THIS TIME, IT WOULD ONLY GO ABOUT 2 MILES BEFORE IT WOULD QUIT AGAIN. THIS IS A VERY DANGEROUS ISSUE. NO ONLY COULD I HAVE BEEN IN AN ACCIDENT, BUT BEING STRANDED ON THE SIDE OF THE EXPRESSWAY IN THE MIDDLE OF THE NIGHT WITH AN INFANT WAS TERRIFYING! I HAD THE THROTTLE VALVE SENSOR REPLACED AND THERE HAS NOT BEEN ANY ADDITIONAL INSTANCES OF POWER FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10661625December 2, 2014
STEERING
TL* THE CONTACT OWNS A 2009 MERCURY MARINER. WHILE OPERATING THE VEHICLE, THE POWER STEERING SUDDENLY MALFUNCTIONED AND CAUSED THE STEERING WHEEL TO BECOME VERY DIFFICULT TO TURN. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING) WAS RECEIVED IN AUGUST OF 2014. THE VEHICLE WAS TAKEN TO THE DEALER WHO UPDATED THE SOFTWARE, BUT THE FAILURE PROGRESSED TO THE POINT THAT THE STEERING WHEEL SHOOK. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHO INDICATED THAT THE VEHICLE WOULD NOT BE COVERED UNDER THE RECALL, ALTHOUGH THE CODES LISTED IN THE RECALL WERE PRESENT. THE CONTACT NOTIFIED THE MANUFACTURER WHO ALSO INDICATED THAT THE RECALL REMEDY WAS PREVIOUSLY PERFORMED AND NO FURTHER SERVICE WOULD BE DONE UNDER THE RECALL. THE FAILURE MILEAGE WAS 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10661031November 26, 2014
STEERING
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED THAT THE REMEDY FOR NHTSA CAMPAIGN NUMBER 14V284000 (STEERING) WAS COMPLETED ON OCTOBER 31, 2014 AND THE DEALER UPDATED THE SOFTWARE FOR THE POWER STEERING CONTROL MODULE. THE CONTACT MENTIONED THAT WHILE OPERATING THE VEHICLE THE POWER STEERING MALFUNCTIONED MAKING THE STEERING WHEEL VERY DIFFICULT TO TURN. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE TORQUE SENSOR WAS FAULTY AND NEEDED TO BE REPLACED BUT WOULD NOT REPAIR THE FAILURE AS PART OF THE RECALL. AFTER NOTIFYING THE MANUFACTURER, THE CONTACT WAS INFORMED THAT THE REMEDY TO SATISFY THE RECALL HAD BEEN COMPLETED PREVIOUSLY WHEN THE DEALER UPDATED THE SOFTWARE. THE FAILURE MILEAGE WAS 100.000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10660840November 25, 2014
SERVICE BRAKES
INTERMITTENT FAILURE OF THE ABS SYSTEM DUE TO BROKEN ABS EXCITER RING. CAUSED UNCONTROLLED SKIDDING ON SMOOTH PARKING LOT AND JITTERY BRAKING IN TRAFFIC CONDITIONS AT ABOUT 30 MPH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10659621November 20, 2014
SERVICE BRAKES
WHILE DRIVING ON THE HIGHWAY MY BRAKES WASN'T WORKING. AFTER GETTING IT CHECKED OUT, I FOUND THERE WAS A RIP IN THE FRONT BRAKE HOSE. THIS CAUSED ALL OF MY BRAKE FLUID TO LEAK OUT WHICH LEFT ME WITH NO BRAKES. WHEN YOUR BRAKE HOSE IS RIPPED OR LEAKING, YOU RECEIVE NO WARNING THAT THERE IS A PROBLEM. THIS PUTS YOU AND OTHERS AT RISK OF HAVING A BAD CAR CRASH. IT APPEARS THE SAME PROBLEM IS OCCURING WITH THE REAR BRAKE HOSE. THIS VEHICE SHOULD BE RECALLED BECAUSE THESE BRAKE HOSE CAN GIVE OUT AT ANYTIME WITHOUT WARNING AND COULD BE A HUGH TRADEGY FOR EVERYONE INVOLVED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10658793November 18, 2014
STEERING, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
ON THAT DATE, I WAS DRIVING HOME WITH MY WIFE AT APPROXIMATELY 2 PM. SUDDENLY, THE CAR WENT OFF AND THE STEERING WHEEL WENT STIFF. AS I TRIED TO MOVE UNSUCCESSFULLY, WE WENT DOWN TO A SLOPE OF ABOUT 20 DEGREES. AS A RESULT, BOTH OF US HAD TO BE TAKEN FOR EMERGENCY TREATMENT FOR KNOCKS, CUTS AND FOLLOW UP CHECKS. SO FAR, IT HAS COST US $16,497.00 AND REPAIR OF THE CAR US$6,853.00. THERE HAS BEEN OTHER EVENTS WHERE THE CAR SUDDENLY STOPS AND THE STEERING WHEEL BECOMES STIFF. BUT, I DON T USE THE CAR IN THE HIGHWAY BUT ONLY FOR SHORTS ERRANDS AND WITHIN THE AREA WHERE WE LIVE. ITS BEEN A NIGHTMARE. I HAVE CHANGED THE THROTTLE CASING MODULE, THE RESTRAINT CONTROL MODULE, I PUT A RUBBER STOP ON THE ACCELERATION PEDAL, ETC. AGAIN, OUT OF THE ACCIDENT IT HAS BEEN OVER 4 THOUSAND DOLLARS IN TRYING TO FIX THE CAR. *TR
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10655384November 17, 2014
FUEL/PROPULSION SYSTEM
PUSHED THE GAS PEDAL DOWN AND IT WOULDN'T MOVE. AFTER SEVERAL MINUTES IT FREED UP AND WAS ABLE TO GO DOWN THE ROAD. THEN IT LOCKED UP AGAIN. EVENTUALLY MADE IT HOME, APPROXIMATELY 4 MILES AFTER IT LOCKED UP 5 TIMES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10654446November 12, 2014
STEERING
POWER STEERING CUTS OUT INTERMITTENTLY WITH NO WARNING. BROUGHT TO DEALER IN SEPTEMBER 2010 AND THEY COULD NOT FIND PROBLEM. IT HAS HAPPENED MANY TIMES SINCE THEN. IN EARLY 2013 IT BECAME MORE FREQUENT AND IN FEBRUARY 2013 IT WAS TAKEN TO THE DEALER AND DIAGNOSED WITH A PROBLEM THAT COULD ONLY BE REMEDIED BY THE COMPLETE REPLACEMENT OF THE STEERING COLUMN. THIS REPAIR WAS DONE FOR A COST OF $1087.41. NO FURTHER PROBLEMS TO DATE. IT HAS SINCE COME TO MY ATTENTION THAT FORD HAS RECENTLY ISSUED A RECALL ON VEHICLES LIKE MINE MANUFACTURED AT THE KANSAS CITY PLANT THAT ARE EXPERIENCING THE SAME EXACT ISSUES THAT I HAVE EXPERIENCED. MY VEHICLE WAS MADE AT THE KANSAS CITY PLANT. I CONTACTED FORD AND THEY TOLD ME MY CAR IS NOT INVOLVED IN THE RECALL. I FIND THIS HARD TO BELIEVE AND THINK THE RECALL SHOULD INCLUDE MY VEHICLE. I ASSUME THAT BECAUSE THEIR DATA BASE SHOWS I HAVE ALREADY PAID TO HAVE THE COMPLETE STEERING COLUMN REPLACED (WHICH WAS THE ONLY AVAILABLE REMEDY AT THE TIME) IT IS NO LONGER NECESSARY TO MODIFY THIS VEHICLE. I FEEL IT IS ONLY FAIR THAT I BE REIMBURSED FOR THE REPAIR. WE AM THE ORIGINAL OWNER OF THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10653493November 7, 2014
STEERING
TL* THE CONTACT OWNS A 2008 MERCURY MARINER HYBRID. THE CONTACT STATED THAT WHILE DRIVING AT LOW SPEEDS ATTEMPTING TO MAKE A TURN, THE STEERING WHEEL SEIZED. THE CONTACT MENTIONED THAT EXTREME FORCE WAS REQUIRED TO CONTROL THE STEERING WHEEL AND THE VEHICLE WOULD INDEPENDENTLY RESUME TO NORMAL OPERATION. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE COMPUTER NEEDED TO BE REPROGRAMMED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 87,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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