Mazda CX-90 Complaints

526 consumer complaints on file.

#11751555July 20, 2026
STEERING
"Sticky Steering" was fixed under a recall during a previous owner of my car. The issue has reappeared causing the steering wheel to stick when making turns or adjustments. The steering wheel often fails to retun to center on its own while driving down the road, and requires force to unstick it. This obviously creates a safety risk as the steering can be unpredictable while driving. The issue has not yet been inspected as I am waiting to find out if it will be addressed under warranty, though it is a known issue and concern with this vehicle. Not warnings or messages have appeared prior to this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11751396July 19, 2026
STEERING
Steering will get stuck on turns or curves causing excessive force and jerking to re-center wheel and avoid Vehicle driving in un-intended direction, almost causes accidents.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11751018July 17, 2026
UNKNOWN OR OTHER
Following a period of heavy rainfall, I entered my vehicle and began to drive off when an excessive amount of water suddenly poured into the cabin from the overhead console (where the light and sunroof switches are located). To investigate the source of the leak, I opened the sunshade but found no residual water or permanent staining inside. Moving to the exterior, I verified that the sunroof was fully sealed, but I did notice an unusual gap/channel gutter between the top of the windshield and the roofline. I took the vehicle to the dealership the following day. While there, I learned that another 2026 CX-90 was brought in at the exact same time for the identical issue. The dealership's technician inspected my vehicle and found that the flap at the bottom of the sunroof drain was stuck. They cleared the debris, verified proper water flow, and cleaned the drains from the roof down as a precaution. They also advised me to avoid parking under trees. Because this is an internal gutter system, a simple clog shouldn't result in immediate, severe cabin flooding over critical electronics. This is a serious safety hazard and a design flaw. Left unaddressed, this issue poses a severe risk for electrical shorts, potential vehicle fires, and toxic mold development. This design vulnerability needs to be formally addressed by the manufacturer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11750695July 15, 2026
ELECTRICAL SYSTEM, POWER TRAIN, UNKNOWN OR OTHER
I am writing to formally notify you that I have officially filed comprehensive complaints with the NHTSA (National Highway Traffic Safety Administration), the Tennessee Department of Commerce and Insurance (TDCI, Case #202604748), and the Better Business Bureau (BBB) regarding Wyatt Johnson Mazda. I am submitting my vehicle's official Warranty Vehicle Inquiry Report as evidence of consistent technical issues and mismanagement by Wyatt Johnson Mazda. Please note the following: History of Repeated Technical Issues: The Warranty History shows a long list of repairs, including PCM/TCM reprogramming and other electronic service actions performed by the same dealer. This demonstrates that the vehicle has had ongoing, recurring technical problems that the dealer was well aware of. Contradiction in Dealership's Claims: Despite this extensive record of technical service, when I brought the vehicle in for the steering issue, the dealer claimed there was "no issue." This report clearly proves the dealer has been documenting and performing technical service on this specific VIN since 2023, making their claim of "no issue" highly suspicious and professionally negligent. Evidence of Neglect: The report confirms that my vehicle has been serviced exclusively by this dealer (Dealer 24014). They have full knowledge of the vehicle’s history, yet they chose to ignore the steering defect and attempted to charge me for a repair that should have been addressed under recall or warranty considerations. Bad-Faith Conduct by General Management: Furthermore, the Dealership General Manager persistently refused to acknowledge these documented defects. He went as far as bringing a technician to confront me, and despite me presenting this official warranty history as evidence, they dismissed it entirely and demanded $2,438 for a steering system replacement. I have photographic evidence documenting this interaction and the demand for payment, which confirms their bad-faith efforts to extort r
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11750408July 14, 2026
ENGINE, POWER TRAIN, FUEL/PROPULSION SYSTEM
I own a 2026 Mazda CX-90 hybrid with approximately 13,000 miles. The vehicle began making a grinding noise while driving, which has progressively worsened over time. It has since developed a hard knocking noise accompanied by noticeable vibration when the vehicle shifts gears. This knocking occurs during normal in-town driving. I have taken the vehicle to the selling/authorized Mazda dealership on two occasions — June 2, 2026 and July 14, 2026. On both visits, the dealer was able to reproduce and confirm the noise and knocking. The dealer stated they are aware other customers have reported the same issue, but that Mazda considers the noise/knocking acceptable and declined to perform a repair. No warning lights or diagnostic trouble codes have appeared at any point; the only symptoms are audible and physical. The vehicle is under both factory warranty and a purchased service/maintenance agreement. It has only been inspected by the selling dealership; no inspection has been performed directly by Mazda North America, law enforcement, or an insurance representative. I am concerned about my safety and the safety of others because a worsening, unexplained drivetrain issue that produces hard knocking and vibration during routine driving suggests a mechanical fault that could progress to sudden failure, and the manufacturer has declined to investigate or repair it further despite the symptom escalating across two documented visits. The vehicle remains available for inspection upon request.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11749788July 11, 2026
STEERING
The steering feels sticky and resists turning while driving. It feels like it sticks before turning and makes a slight noise during steering. Please inspect the steering system and check for any recalls, service bulletins, or software updates.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11749745July 11, 2026
STEERING
The steering wheel feels sticky when taking a curve or turn (sticky feeling). After the turn, the wheel might not return to the center automatically.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11749629July 10, 2026
STEERING
Steering wheel is sticky. Brought in to Mazda for a recall. Remedy did not work. Want to charge me to fix again
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11749543July 10, 2026
SERVICE BRAKES
Vehicle has a history of steering rack failure (recently replaced; May 22nd 2026). During the same service visit, the authorized Mazda dealership formally documented that this vehicle is affected by Mazda Customer Satisfaction Program 14 (CSP 14) for a critical brake defect. However, the dealership returned the vehicle to me without performing the safety repair, forcing me to drive a vehicle with a known, un-repaired brake defect. This issue is directly related to the open NHTSA Query RQ26002 regarding Mazda steering and braking systems. The manufacturer has failed to cure this defect within a reasonable timeframe, posing an ongoing safety risk.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11749351July 9, 2026
ELECTRICAL SYSTEM, STEERING, ENGINE
The contact owns a 2024 Mazda CX-90. The contact stated that while operating the vehicle, several warning messages were displayed on the instrument panel, including the electronic stability control and the check engine warning lights. Later, while driving, the power steering failed, causing the steering wheel to become difficult to turn in either direction. The vehicle was driven to a local dealer, who was unable to determine the cause of the failures. The contact was informed that the battery would not remain charged. The manufacturer was not yet contacted. The failure mileage was 29,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11748507July 6, 2026
STEERING
while changing lanes or turning, the steering wheel sticks and needs extra force to turn; resulting in very jerky turn.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11748481July 6, 2026
STEERING
The official remedy for Recall 24V022 failed on my vehicle. The dangerous steering friction has returned, I feel unsafe driving. when turning to the left the steering wheel sticks. Causing me to have to violently yank the steering wheel in opposite direction.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11748301July 4, 2026
POWER TRAIN, UNKNOWN OR OTHER
My car is literally stalling out on me. It started by sputtering when I put my foot on the gas a week or so ago. Then today It literally started just losing power while driving. It’s not throwing any codes but that’s super dangerous and this car is only a year old. I am extremely concerned for my safety.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11748299July 4, 2026
ENGINE
While the car was being repaired for the rear brakes issue that was covered under the recently announced extended warranties, the Mazda dealership stated there is also a radiator leak that should be repaired for $1,800. After researching online, it didn't take long to learn that this is another known issue with Mazda CX90s but hasn't been formally recalled at this point. I have no complaints with the dealership I purchased the vehicle from. The complaint is with the manufacturer for yet another known issue on the CX90s that is not a normal maintenance for a 2-3 year old vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11748268July 4, 2026
STEERING
Steering is sticking. Regardless which way I am turning, I have to put force in the steering to make it turn
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11747320June 30, 2026
ELECTRICAL SYSTEM, ENGINE
There was a recall issued within the last year for my make and model vehicle, in March 2026, it was fixed when my car was towed to a Mazda dealership due to a check engine light and "hybrid engine malfunction". On June 24, 2026, the vehicle went into limp mode, the error message resolved upon turning off the vehicle. There were no check engine lights that appeared. On June 25, 2026, the vehicle went into limp mode on I-5 in traffic. We were able to safely get the vehicle to a safe location out of traffic. The error code on dash was "hybrid engine malfunction" again. The radiator was replaced at a second Mazda dealership, we were told "that should fix the problem". There was no indication the radiator needed replaced due to no fluids leaking and no overheating of the vehicle. The battery did fail during this visit. On June 26, 2026, when we were on I-90 in traffic again, the vehicle went into limp mode again with the same hybrid engine malfunction warning. The vehicle was towed to a third Mazda dealership to finally have the hybrid battery finally replaced. The only warnings were when we went into limp mode, no dash lights or check engine lights, nor overheating. The safety of my family was put at risk due to the vehicle decelerating from 75 mph to 35 mph in the fast lane of traffic twice. Mazda has done all service repairs and recalls.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11747228June 29, 2026
POWER TRAIN, SUSPENSION, FUEL/PROPULSION SYSTEM
The lower fuel pump is going out. It is a known issue with the car. I was driving out of town and the car started to stall. My steering has become ruggish while on the trip as well, and steering was complicated during heavy winds. The car has been inspected by dealer and both warning lights have been cleared. But the issues still remain.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11747146June 29, 2026
ENGINE, ELECTRICAL SYSTEM, LANE DEPARTURE: WARNING
Over my time owning this vehicle i have had several different safety concerns. although they have been resolved by the dealer, i have concerns for anyone purchasing this make and model. 1. lane departure. i have turned off lane detection because i have had the car try to auto correct and jerk me to the left into oncoming traffic 2. i have had incidents where the driver door was unable to be opened from inside. i had to roll down the window to open the door and get out 3. At a speed of 45mph, the vehicle suddenly went into limp mode. the car turned off and luckily i was able to pull over into a safe area. again i experienced the door locking from the inside. all issues and solutions have been documented at dealer services. these issues are of great concern and potentially could have been harmful or fatal. i no longer have trust in this model or company.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11747142June 29, 2026
UNKNOWN OR OTHER, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: WARNINGS
The vehicle lurched to a complete stop and engaged the parking brake while entering the on ramp at FDR bridge in NYC. I had my whole family (7 of us) in the vehicle. Cars behind us had to slam on the brakes or swear to not hit us. The worst part is, the car had no option to put it into neutral to move the vehicle to a safe location. I sat praying for 45 minutes while we waited for a tow truck. Cars were flying past us as we were blocking 2 lanes of traffic, one of which was the on ramp. They could not see us as they were coming around a corner. Several accidents almost happened. There was nothing we could do but sit there. This is a known issue with Mazda CX 90 2024 PHEV system. Mazda did not warn me in any way that if the vehicle has an issue with the PHEV system, it was going to disable the vehicle to the point that you are unable to put it into neutral. There was no way to disengage the parking break. The vehicle was towed twice with the break engaged.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11746917June 27, 2026
SERVICE BRAKES
When I was parking in a CVS parking lot, the brakes failed and the car kept rolling and the brakes wouldn’t work. My car was rolling into traffic so I turned and accelerated to swerve from traffic. In doing that, the passenger side scrapped against a tree and I the brakes finally worked and I was able to start the car. I was shaking like a leaf and totally in shock. T hen I went online to see if there is a problem with the brake system. I’ve always been a little hesitant because the brakes squeaked from day 1. The car is leased and I hardly drive it so I needed a a possible causefor the malfunction.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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