Mazda CX-90 Complaints

365 consumer complaints on file.

#11738895May 19, 2026
POWER TRAIN, STEERING, SERVICE BRAKES
When I’m driving, the steering wheel suddenly gets stuck and pulls against me with force. This is extremely dangerous, especially on the freeway or when going over a bridge — the car pulls in the opposite direction of where I’m steering. The brakes also start squealing very loudly. It feels like the steering wheel is about to lock up while I’m driving, and I’ve had to physically fight it to keep control of the car. This is a serious safety risk, and it feels like the vehicle could lose steering at any moment.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11738628May 18, 2026
STEERING, LANE DEPARTURE: WARNING, LANE DEPARTURE: ASSIST
There is a recurrent steering wheel issue. The issue was first addressed during the national recall campaign 6524A / NHTSA 24V-022 where it received the recall repair. The exact same dangerous issue has returned. The issue currently, is best described as having to wrestle with the steering wheel at all speeds when minor corrections are needed. That is, the steering becomes binding, catching, and creating a ratcheting sensation in both low speed maneuvers and at minor corrections during highway driving. This constant position "sticking" of the steering wheel requires me to physically pull and jerk the wheel to break it free from its position; hence the "wrestling" analogy. The vehicle was not received immediately at the dealership due to "work backlog". It is pending current review of the recurence of this symptoms.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11738616May 18, 2026
ELECTRICAL SYSTEM, POWER TRAIN
The contact leases a 2024 Mazda CX-90. The contact stated that on two separate occasions while stopped and the ON/OFF feature was activated, the vehicle shut off. The contact stated that several warning messages including the "Engine Malfunction ", "Charging System Malfunction", and "Eye Active Sense System Malfunction" appeared on the instrument panel. The contact then stated that she had received a recall notice for NHTSA Campaign Number: 24V816000( Electrical System, Power Train). The vehicle was taken to the dealer and the vehicle was serviced. The contact stated that while driving at a 20 MPH, the vehicle shut off as the previous warning messages appeared on the instrument panel. The contact managed to restart the vehicle; however, an audible beeping sound persisted. Due to the failure, the contact pulled over and had the vehicle towed to the dealer. The dealer kept the vehicle for nearly two weeks where they replaced the mild hybrid battery. Despite the latest repair, the contact expressed concern about the vehicle being that the failure occurred while her two young children were in the vehicle. The manufacturer was notified of the failure in a letter and requested to have them replace the vehicle under her lease. The manufacturer denied the contact's request and closed the case. The failure mileage was approximately 31,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11738538May 18, 2026
STEERING
Vehicle steering issues. Steering wheel binds, jerks, increased effort while turning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11737974May 14, 2026
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Hybrid battery recall was replaced and failed a month later for a second time burning other systems and causing a compete failure in the car. It failed in a deserted portion of [XXX] while traveling from [XXX] to [XXX] for important business. This left me stranded in the middle of the [XXX] desert late at night in a dangerous area. It failed on the highway loosing complete power with multiple failures reported on dashboard. I was left stranded in the middle of nowhere with no nearby services or immediate assistance and was forced to remain in the vehicle overnight in unsafe conditions. The vehicle required towing, and I was later informed the issue was again the hybrid battery the same component that had already been replaced under recall less than one month prior. This repeated failure creates a serious safety concern because the vehicle can unexpectedly lose power and leave occupants stranded without warning, even in remote or unsafe locations. In addition it lost power on the highway and that posses a significant safety concern. The vehicle is unreliable given its age and repeated failures, and I am requesting investigation into a potential safety defect involving the hybrid battery system and sudden loss of propulsion/power and damages to other parts. I had 8 different warnings on my dashboard before the car completely died and I couldn’t even open or close windows or lock and unlock doors. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11737784May 14, 2026
STEERING, SERVICE BRAKES, LANE DEPARTURE: ASSIST
Hybrid battery failed causing electrical issues. - Fix in October 2024. During this time Service repair for the recall related to the power steering. Car became jerky and would lose the ability to hold turns. Took to mazda and told there was a gear housing need to be replaced. Was quoted at 4000 for the repair due to car having 49000. Mazda customer service stepped in and dropped the price in half. Eventually cover the majority of the cost as we reported this as a safety issue and it only camp up after the recall was performed for the power steering and the suspension was fixed. In the service report, Technician stated that the steering has fuse to the sway bar. I am now very concerned the sway bar is unsafe. Mazda did not comment on this when I ask. It appears as the fix one thing more continue to break. with The issues the lane assist continues to have issues seems to struggle with alignment issues. Car was with Mazda for 7 weeks during the 1st year of owning it. I am also concerned with some of the finding as I look at them with details pertaining to original purchase and miles being reported on our documents. Living in Kentucky the Lemon law does help with providing any sort of real action plans on CPO. Break have been squeaky causing uneven feedback. This issue has worsened over time. Car was purchased CPO - in April of 2025.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11737654May 13, 2026
STEERING
Component/System: Steering System (Electronic Power Steering / Steering Rack) What happened? I am experiencing a recurring and escalating failure of the steering system on my Mazda CX-90 PHEV. Currently, the steering wheel momentarily "locks up" or experiences a sudden, significant increase in resistance (stickiness) during left turns, especially when a large steering angle is applied. This occurs intermittently and without any warning lamps or error messages on the dashboard. Safety Risk: This failure poses a severe safety risk as it hinders my ability to complete turns smoothly and predictably. The sudden resistance requires unexpected physical effort to overcome, which could lead to a loss of vehicle control or a collision, especially in tight maneuvers or emergency situations. History & Inspection: Previous Symptoms: Approximately one year ago, the vehicle exhibited a "grinding/squeaking" noise when the steering wheel was turned to full lock. Prior Repair: A dealership inspected the vehicle and performed a recall repair (related to Recall 24V-022) by applying grease to the steering components. This temporarily resolved the noise. Recurrence: The noise has recently returned, and the new issue of "momentary locking" has now emerged. Inspection Status: The vehicle has been previously inspected for the related recall, and the current malfunctioning system is available for inspection upon request. Additional Context: I am reporting this because I believe the initial recall fix (grease application) was insufficient, and the vehicle is now demonstrating the "sticky steering" symptoms currently under NHTSA investigation (RQ26002).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11737446May 12, 2026
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
My 2024 Mazda CX-90 MHEV has experienced multiple life-threatening sudden engine stalls and a complete loss of motive power while driving in active traffic lanes. The first incident occurred on December 31, 2024, when the vehicle abruptly shut down with an "Engine Malfunction" dashboard alert. The vehicle was towed to an authorized Mazda dealership (Palatine, IL), where it was held for a week, but technicians stated they could not replicate the issue and returned the car to me as safe. On March 30, 2026, the exact same failure recurred. While driving, the engine suddenly shut off completely at a traffic intersection. After turning the vehicle off for 5 minutes, it was restarted and driven to another authorized Mazda dealership (Crystal Lake, IL) for specialized diagnostic scanning. The second dealership successfully retrieved stored diagnostic trouble code (DTC) P061B, which is directly linked to safety recall 24V-815 (Loss of Drive Power from Software Errors). Crucially, the detailed diagnostic scan revealed that this code was historically stored with a timestamp dating back to December 2024. This proves that the safety defect was active and detectable during the first dealer visit 16 months prior, but was completely missed by the first dealership, leaving my family with an ongoing crash hazard. To address the failure, the dealership replaced the low-pressure fuel pump in the fuel tank and a mass airflow (MAF) sensor. However, Mazda Corporate customer experience has formally stated to me in writing that they are "not in a position to guarantee the concern will not reoccur." Because this safety-critical propulsion failure causes the vehicle to suddenly die in traffic and has a documented history of ineffective recall remediation, it poses an unresolved, severe crash risk. The vehicle is currently in my possession and available for inspection.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11737090May 11, 2026
UNKNOWN OR OTHER, ENGINE
When turning on the heater or AC, the car blows out a coolant smell out of the vents. It does it every time the heat is turned on or switched over to AC. We have another appointment with the dealership to have this looked at, as well as many other issues we're having with this vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11737085May 11, 2026
ELECTRICAL SYSTEM, ENGINE
The car thinks the key fob is inside the vehicle when it is not. If you get out of the vehicle it will not self lock even if you have that feature set up. It will also beep consistently for about 10 seconds when you press the lock button on the key fob when your outside of the car, indicating that there is a key fob in the car....but there is not. The most concerning thing is you can get into the car and start it without any key fob inside the vehicle. It always thinks the key fob is in it, at all the time and will start without any key fob in it. This is not an occasional thing. It has been like this since we pirchased it from Mazda as a CPO vehicle. It's been doing this for all 2 months that we've owned it. We currently have an appointment with the dealership to take it in for them to hopefully fix it as well as other issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11737081May 11, 2026
STEERING
While driving the "power steering failure" light came on, and then went off. I checked my VIN and it says there's no recalls needed for the vehicle, but I have read that there's a lot of this happening. It happened twice in less than 2 months of ownership.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11737005May 11, 2026
STEERING
I own a 2024 Mazda CX-90. The vehicle has an intermittent steering concern where the steering wheel feels like it sticks, catches, or becomes notchy during normal driving. It is most noticeable when making small steering corrections to stay centered in the lane, and I have also noticed it during turns, including while entering an on-ramp. The component/system I believe is malfunctioning is the steering system, potentially the electric power steering and/or steering gear assembly. This creates a safety concern because the steering does not always feel smooth or predictable. When the steering wheel momentarily resists input or feels stuck, it can require extra effort to correct. This could increase the risk of delayed steering input, overcorrection, or difficulty maintaining the intended path of travel, especially at highway speeds or on curved roads. Mazda Safety Recall 6524A / NHTSA Campaign 24V-022 was previously performed on this vehicle. Despite the recall repair being completed, the sticky/notchy steering condition is still occurring intermittently. The problem was evaluated by a Mazda service department. During the service visit, Mazda service personnel also felt issues with the steering. I was informed they are looking for Mazda to follow up, including any additional guidance related to NHTSA Recall Query RQ26002, which I understand is reviewing sticky steering/increased steering effort after the original 24V-022 recall remedy. I am submitting this complaint because the vehicle is experiencing steering symptoms similar to Mazda Safety Recall 6524A / NHTSA Campaign 24V-022, even though the original recall remedy was already performed. The continued sticky/notchy steering behavior appears consistent with the type of post-remedy concern being reviewed under NHTSA Recall Query RQ26002 and presents a safety concern.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11736989May 11, 2026
POWER TRAIN, ELECTRICAL SYSTEM, ENGINE
The vehicle experienced a sudden and repeated malfunction of the hybrid/electrical system and powertrain, resulting in the vehicle becoming inoperable. The vehicle is currently at the dealership and is available for inspection upon request. While driving in traffic, multiple warning messages appeared, including "Hybrid System Malfunction," "Charging System Malfunction," "Engine Malfunction," "Brake" and "i-ACTIVSENSE System Malfunction." The vehicle lost functionality and could not operate normally, creating a dangerous situation in active traffic. I was forced to slowly maneuver the vehicle to the shoulder after several restart attempts. This issue has been reproduced multiple times. The vehicle has previously been inspected and repaired by an authorized dealership, including recent repairs (12V battery and engine mounts). Despite these repairs, the same critical malfunction occurred again shortly after the vehicle was returned as repaired. The vehicle is currently being inspected again by the dealership. The issue has not yet been permanently resolved. Prior to the failure, the vehicle had a history of similar warning messages and abnormal behavior beginning at approximately 20,000 miles. These issues have continued intermittently despite multiple repair attempts. The repeated failures, including the most recent incident, indicate an ongoing unresolved defect that creates a significant safety concern. This issue is a continuation of a previously reported complaint (NHTSA Report No. 11734505).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11736743May 9, 2026
STEERING
The steering seems to stick when turning wide turns. Seems to happen both directions. It feels like it’s being held or assisted in place, but the steering control is disabled.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11736432May 7, 2026
STEERING
While driving at highway speeds (55–65 mph), the steering intermittently sticks or resists movement during turns. It feels like the steering binds or hesitates before responding, requiring additional force to correct the turn. This occurred multiple times on a Reno–Sacramento trip on 5/7/2026. This is a serious safety concern because it affects the ability to maintain lane control at highway speeds. Mazda Corporate has been notified on 5/7/2026. Roseville Mazda-appointment scheduled 5/16/2026.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11736194May 6, 2026
STEERING
I purchase my vehicle used around November 2025, in February 2026 we started to notice a little bit of stiffness while driving in curves it usually happens when taking a right curve. Now it has got worse to the point where it feels like the steering wheel is getting stuck while taking a curve. It looks like previous owner had already done a recall on this vehicle for that issue but it has started to have issues again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11736104May 6, 2026
STEERING
On April 29, 2026, my 2024 Mazda CX-90 Turbo S Premium Plus experienced a steering malfunction while I was entering a right turn. The vehicle had Mazda steering recall 6524A / NHTSA Campaign 24V-022 marked closed/completed before this crash. I was traveling on a familiar road and attempted a normal right turn that I make regularly. As I attempted to turn, with no warning lamps, warning messages, or prior warning immediately before the incident, the steering wheel suddenly required abnormal effort, felt stuck, and would not turn normally. I was in complete shock from the sudden steering issue and abnormal resistance. The vehicle then struck the curb, left the roadway, and traveled down an embankment/grade of approximately 15 feet into a residential yard. The crash involved significant driver-side/front-left damage. The front driver-side wheel/tire separated and was found near the vehicle. The driver-side airbags deployed. Scene evidence included curb/edge impact damage, debris, and a deep ground-level rut/indentation below the roadway. This incident placed me and others at serious risk because the vehicle left the roadway and entered a residential property. The vehicle and failed components are available for inspection upon request. To my knowledge, the only prior inspection or repair related to the steering system was performed by the Mazda dealership in December 2025, when recall 6524A was marked closed/completed along with other recalls. The vehicle has not yet been independently inspected for this crash-related steering concern. Before the crash, the vehicle had multiple issues and spent significant time at the dealership for recall and non-recall repairs. One ongoing issue was a brief grinding/rubbing noise when accelerating from low speeds, which existed before the dealer work and continued afterward. Mazda/dealer indicated this low-speed grinding/rubbing noise was a known reported issue with no fix at that time.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11736102May 6, 2026
UNKNOWN OR OTHER
I am reporting a persistent and dangerous "sticky steering" defect in my 2024 Mazda CX-90. While driving at various speeds, the steering wheel exhibits sudden, momentary resistance and physical binding, requiring increased manual force to overcome. In several instances, the vehicle veers into other lanes and, if not corrected, would enter into the median/other lanes of traffic. This vehicle has been to the dealership three times for this specific issue and has been out of service for a cumulative total of 36 days. Despite a "repair" attempt by the dealership, the nonconformity persists. The dealership initially attempted to attribute this mechanical binding to the Lane Keep Assist (LKA) system; however, I have personally conducted road tests with the LKA system fully disabled, and the physical "stickiness" remains present. I am aware of NHTSA’s 2026 Recall Query (RQ26) regarding the effectiveness of Mazda’s steering remedies for this model. Even though my vehicle does not fall under the recall for this issue, my vehicle is currently exhibiting the exact failure symptoms that the federal government is investigating as a potential safety risk. The sudden increase in steering effort is unpredictable and poses a significant risk of over-correction or loss of control, especially in highway traffic. During the most recent repair attempt by the dealership, they were unable to duplicate the issue; however, it is very prominent and concerning. There is no warning of when it will occur. If the vehicle veers over the line on either the right or left, the lane keep assist (LKA) will engage to correct the vehicle. In some instances, the resistance is too strong for the LKA to correct the vehicle, and it requires driver correction.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11736099May 6, 2026
STEERING, SERVICE BRAKES
Steering is horrible specifically to the left in a curve it doesn't go back to center when letting it you have to force it which is jerking car back right into other lane off the road. The brakes squeal awful the car has about 40,000 miles on it. Can't see any recall on any of this with my car but it definitely has issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11735826May 5, 2026
ENGINE
This issue I’ve seen on different forums just happened to me. Lower radiator hose leaking. Car is at 37000 miles and under no circumstance should this be happening to a new vehicle, Mazda has known about the issue apparently in my model year the manufacturing over tighted the clamp causing it to fail prematurely. This can be catastrophic especially since these leaks are just waiting to happen. If someone was on the highway it would be dangerous
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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