Mazda CX-90 Complaints

526 consumer complaints on file.

#11756973August 14, 2026
STEERING
The contact owns a 2024 Mazda CX-90. The contact stated that while driving around a long curve, the steering wheel started sticking, requiring the contact to return the steering wheel to center. No warning lights were illuminated. Upon research, the contact associated the failure with NHTSA Campaign Number: 24V022000 (Steering); however, the VIN was not included. The local dealer was contacted and confirmed that there was no recall or warranty coverage associated with the failure. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11756837August 13, 2026
ELECTRICAL SYSTEM
Driving down the freeway, the car throws an error code, reduces speed from 75 to 40 in seconds, with enough time to pull off the freeway. The car has an error code stating "Hybrid battery malfunction." Now the car will not start. The Dealer could not get it started and now wants to charge me for a diagnostic. But from my understanding, they should cover a new battery under EPA regulations (40 CFR Part 85). Any help would be greatly appreciated.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11756797August 13, 2026
STEERING
I purchased the vehicle used. The issue I have been having is the steering feels sticky, heavy, or briefly resistant when turning. It is very prominent when turning the steering wheel to the left, especially going around corners and rotaries, but even bends in the road. When trying to straighten out after the turn, I have to jerk the steering wheel back to the other direction. This becomes a control issue to keep within my lane. Driving straight the issue is present as the steering doesn’t self‑center smoothly. The issue happens once the car is "warmed up" - if I started cold in the morning, it is not present, but within a few minutes of driving the steering effort changes unexpectedly. The issue has been ongoing since March 2026.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11756725August 13, 2026
STEERING
I am filing this complaint regarding a serious steering safety issue with my 2024 Mazda CX-90, which I purchased on March 24, 2026, with approximately 40,000 miles. The vehicle previously underwent Mazda Safety Recall 6524A involving the steering system and increased steering effort. After purchasing the vehicle, it developed a serious steering problem. At approximately 50–65 mph, the steering wheel can become stuck or extremely difficult to move when I attempt to steer left or right, as if the steering is physically sticking. This creates a serious safety risk because the driver may be unable to make an immediate steering correction at highway speeds. I brought the vehicle to an authorized Mazda dealership and specifically requested that they determine whether the problem was related to the previous 6524A recall. The dealership documented my complaint as the steering wheel getting “STUCK” at 50/65 mph and referenced Recall 6524A and increased steering effort. The dealership inspected the vehicle and marked the steering concern FAILED. Their written recommendation states that the vehicle “needs steering rack.” The estimated repair cost is $2,236.45, with a total estimate of $2,524.19 including fees and taxes. I escalated this issue to Mazda Corporate and requested coverage because the vehicle previously received a safety recall repair involving the same steering system. Mazda Corporate denied coverage, leaving me responsible for the repair. The financial burden is also a serious concern. I currently cannot afford the approximately $2,500 repair, meaning I am unable to have this documented safety defect corrected. This puts my family in the difficult position of potentially needing to operate a vehicle with a known steering issue and also raises concern that other owners could face the same situation if they cannot afford the repair. I am requesting that NHTSA investigate whether Recall 6524A adequately addressed the underlying defect or whether this represents
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11756724August 13, 2026
STEERING
I am filing this complaint regarding a serious steering safety issue with my 2024 Mazda CX-90, which I purchased on March 24, 2026, with approximately 40,000 miles. The vehicle previously underwent Mazda Safety Recall 6524A involving the steering system and increased steering effort. After purchasing the vehicle, it developed a serious steering problem. At approximately 50–65 mph, the steering wheel can become stuck or extremely difficult to move when I attempt to steer left or right, as if the steering is physically sticking. This creates a serious safety risk because the driver may be unable to make an immediate steering correction at highway speeds. I brought the vehicle to an authorized Mazda dealership and specifically requested that they determine whether the problem was related to the previous 6524A recall. The dealership documented my complaint as the steering wheel getting “STUCK” at 50/65 mph and referenced Recall 6524A and increased steering effort. The dealership inspected the vehicle and marked the steering concern FAILED. Their written recommendation states that the vehicle “needs steering rack.” The estimated repair cost is $2,236.45, with a total estimate of $2,524.19 including fees and taxes. I escalated this issue to Mazda Corporate and requested coverage because the vehicle previously received a safety recall repair involving the same steering system. Mazda Corporate denied coverage, leaving me responsible for the repair. The financial burden is also a serious concern. I currently cannot afford the approximately $2,500 repair, meaning I am unable to have this documented safety defect corrected. This puts my family in the difficult position of potentially needing to operate a vehicle with a known steering issue and also raises concern that other owners could face the same situation if they cannot afford the repair. I am requesting that NHTSA investigate whether Recall 6524A adequately addressed the underlying defect or whether this represents
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11756580August 12, 2026
STEERING, ELECTRICAL SYSTEM
On multiple occasions, the steering wheel became stiff or locked while driving or during start-up, multiple dashboard warning lights illuminated, and the vehicle could not be shifted from Park to Drive. This occurred repeatedly since the vehicle was purchased. The dealer inspected the vehicle multiple times; on the first attempts they could not duplicate the issue. On a later visit, the vehicle displayed a lost communication fault with the electric power steering (EPS) system, and the dealer replaced the steering gear/rack assembly and EPS motor per the manufacturer’s technical hotline instructions. Despite this part replacement, the same steering/warning light condition recurred weeks later. At that point the dealer confirmed the defect but stated there is currently no authorized repair or parts replacement available, and that engineering is developing a permanent corrective action. The vehicle remains in my possession and is available for inspection. This defect creates a serious safety risk because the vehicle cannot be steered or shifted normally when the condition occurs, including while driving. No crash or injury has occurred to date.”
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11756373August 11, 2026
STEERING
Mazda dealership confirmed my car completed the Recall 24V-022, however, I am still experiencing a Sticky steering wheel. A sudden, brief increase in steering effort, a "notchy" or binding feel during minor lane corrections or long highway curves, and failure of the wheel to smoothly return to center.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11755566August 7, 2026
STEERING, ENGINE
I leased that car Mazda cx-90 from Mazda of [XXX] [XXX] Since i got the car i had feeling the steering wheel its not normal, also the water its under normal level when i did the oil change and the maintenance i mentioned all the issues i have but they didn’t do anything till the last time when they did the oul change the inform me that i have to replace the steering wheel gear and the RADIATOR for $4000 they said its not under the coverage anymore over 36000 miles, and they didn’t say anything about what i have told them before ! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11755124August 5, 2026
POWER TRAIN, ENGINE, ELECTRICAL SYSTEM
I am reporting a recurring safety-related issue with my 2024 Mazda CX-90 Turbo S Premium involving the mild hybrid system. The first failure occurred at approximately 28,000 miles. While driving, the vehicle displayed multiple warning messages, including "Mild Hybrid Battery Malfunction," "i-Stop Malfunction," and "Engine Malfunction." Shortly afterward, the vehicle entered a reduced-power (limp mode) condition. The loss of normal power made it difficult to safely accelerate and keep pace with surrounding traffic, creating a significant safety concern. The dealership diagnosed the vehicle and replaced the mild hybrid battery. My vehicle remained out of service for approximately one month while repairs were completed. At approximately 56,000–58,000 miles, the same problem occurred again. The vehicle once again displayed the "Mild Hybrid Battery Malfunction," "i-Stop Malfunction," and "Engine Malfunction" warning messages and again entered reduced-power mode while driving. The repeated loss of power created another serious safety concern because the vehicle could not accelerate normally when merging into traffic or driving on higher-speed roads. After diagnosing the second failure, the dealership informed me that, in addition to replacing the mild hybrid battery, corrosion had been found in the wiring harness and internal wiring associated with the hybrid battery system. Those components also required replacement. Due to parts availability, my vehicle remained at the dealership for an extended period before repairs could be completed. This vehicle has experienced the same hybrid system failure twice within approximately 58,000 miles, despite the first battery having already been replaced. I am concerned that this is a recurring defect affecting the mild hybrid electrical system. A failure that causes multiple system malfunction warnings and forces the vehicle into reduced-power mode while driving increases the risk of a crash, especially when merging onto highways
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11755075August 5, 2026
LANE DEPARTURE: ASSIST, LANE DEPARTURE: BLIND SPOT DETECTION, POWER TRAIN
ISSUE 1 – UNINTENDED DECELERATION (Power Train): While driving at highway speeds (60–80 mph) with foot off accelerator for approximately 5+ seconds while coasting, the vehicle unexpectedly executes a sharp, single downshift causing sudden unintended deceleration and an RPM spike. No warning lights illuminate. Documented on 11 occasions between May 20, 2026 and July 29, 2026; incidents occurred prior to May 2026 but were undocumented. Occurs most frequently decelerating off highway exit ramps but also during general highway coasting in Houston, TX. A passenger was present during multiple incidents. Trailing vehicles are not anticipating the sudden speed reduction, creating rear-end collision risk. ISSUE 2 – FALSE BLIND SPOT / REAR RADAR ALERTS (ADAS): The Blind Spot Monitoring and Rear Radar Sensor systems generate daily false alerts — both audible and visual — when no vehicles or objects are present. Triggers randomly across varying conditions. False alerts have caused multiple aborted lane changes that were otherwise safe to execute. ISSUE 3 – LANE KEEPING ASSISTANCE (ADAS): The LKA system applies forceful steering corrections during intentional, signal-indicated lane changes, including in areas without lane markings. Occurs at highway speeds during on/off-ramp transitions. Corrections have triggered reactive maneuvers by surrounding drivers in dense traffic, causing near-collision situations. Dealer service appointment scheduled August 6, 2026.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11754517August 3, 2026
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, AIR BAGS
The contact owns a 2024 Mazda CX-90. The contact stated that while her husband was driving 70 MPH with the cruise control activated, her husband attempted to deactivate the cruise control before exiting the highway; however, the cruise control failed to deactivate. The brake pedal was depressed, but the brakes failed to stop the vehicle. The contact's husband exited the highway and drove into the median to avoid crashing with other vehicles. The driver turned the steering wheel, causing the vehicle to flip and then slam into the ground, fracturing both axles. The cruise control then deactivated. The contact stated that only the front driver's side air bags deployed. The driver suffered hip and arm bruises, while the contact suffered a lump on the head, and as bruises on the collarbone and arm. The driver received medical attention at the scene, but the contact declined. A Police report was filed. The vehicle was towed to a tow yard but had not yet been declared a total loss by the insurance company. The contact stated that prior to the failure, the message "Trailer Attached in Tow Mode" was displayed and the vehicle was taken to the dealer, who replaced the wiring harness due to corrosion. The manufacturer was not made aware of the failure. The failure mileage was approximately 15,000.
Crash:
No
Fire:
No
Injuries:
2
Deaths:
0
#11754493August 3, 2026
UNKNOWN OR OTHER
While driving approximately 50 mph, we heard a sudden, extremely loud bang, followed immediately by the sound of shattering glass. We pulled over and discovered that the panoramic sunroof had shattered and appeared to have exploded outward. There was no collision, no object that we saw strike the vehicle, and no warning before the failure. The glass remained largely in place but was completely fractured. This occurred while my family was in the vehicle, including my young children. The sudden explosion startled the driver and created a potentially dangerous driving situation. I am concerned that a spontaneous sunroof failure at highway speeds could cause a driver to lose control of the vehicle or result in injuries from flying glass. I am reporting this because I believe it represents a serious safety issue that should be investigated to determine whether this is a manufacturing defect or other vehicle safety problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11754452August 3, 2026
TIRES
My tires are dangerously bald with less than 22,000 miles. They were no longer safe to drive. I believe Mazda is aware of the defective Falken 275/45R21 tires.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11754064July 31, 2026
STEERING
Following the previous steering recall we noticed that the steering wheel had started to stick when turning. We brought it in for maintenance and to have them look at the steering. It has been identified as an internal failure of the steering rack.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11753627July 29, 2026
STEERING
Sticky Steering" or "Notchy Feeling": The steering wheel feels like it is catching on a notch or a "detent" when centered, rather than rotating smoothly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11753504July 29, 2026
STEERING
Campaign 6524A Recall was completed in JUNE 2024. The recall repair has now failed and the steering is sticking/malfunctioning when you turn the steering wheel. Reliable Mazda dealership in Springfield Missouri informed me yesterday the recall was already completed and now I will be responsibility for the bill to repair the failed RECALL repair. Which the repair was a new spring and grease.... The car is not safe to drive. The steering wheel sticks and you have to forcefully jerk the wheel to center the steering wheel again. We do not have the money to pay nearly $4,000 to repair a failed recall that Mazda should take care of.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11753329July 28, 2026
SEAT BELTS
While the vehicle was being driven under normal operating conditions, the driver's front seatbelt lower lap anchor completely broke loose and separated from the lower vehicle frame sill. The structural metal anchor plate at the end of the belt is now swinging completely free, and the plastic door-sill trim molding at the base of the door opening is completely broken from the force of the separation, exposing the underlying wiring. Because the primary safety restraint system completely failed and detached from the vehicle body, the vehicle was immediately deemed unsafe to drive and was towed directly to Westshore Mazda in Tampa, Florida for inspection
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11752630July 24, 2026
SERVICE BRAKES
I purchased this Mazda new in October 2025. Since purchasing the vehicle, it has unexpectedly applied the brakes on three separate occasions while I was driving under normal conditions. There was no reason for the vehicle to brake, and each incident created a dangerous situation because the vehicle slowed suddenly without my input. I brought the vehicle to my local Mazda dealership for inspection. The dealership was unable to identify a defect or repair the issue. I was told that the automatic emergency braking system may sometimes react to reflections and that this behavior is considered normal. However, I do not believe it is normal or safe for a vehicle to apply the brakes unexpectedly during normal driving. I no longer feel safe driving this vehicle, especially with my husband and young child as passengers. I am concerned that if the vehicle brakes unexpectedly again, it could cause a rear-end collision or another serious accident. I am submitting this complaint because I believe this may be a safety-related defect involving the automatic emergency braking/forward collision avoidance system. I am requesting that this issue be documented and investigated.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11752549July 23, 2026
STEERING, POWER TRAIN, UNKNOWN OR OTHER
When curving left my steering wheel will get “stuck”. It becomes heavy and then jerks back like it just “unlocked”. I haven’t had to pull it back forcefully, yet, but I’m sure it’s not far off. Went to Mazda dealership who state it’s mechanically related to a rack and pinion within the steering components. My car was part of the initial “sticky steering” recall which the previous owner had done in March of 2024. Happy to allow inspection if needed. My safety, along with the safety of others, is at risk anytime I travel along a curve where I could cross into on coming traffic because I am unable to forcefully move my steering wheel out of the “sticking” position. Potentially deadly. Mainly notice it around speeds of 45+ regardless of weather.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11752519July 23, 2026
ENGINE
At just under 40,000 miles, the radiator started leaking along the seams. It was noticed by the dealer repair shop when the dealer was performing warranty repairs on the front differential. There were no other indications before discovery.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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