Mazda CX-90 Complaints

365 consumer complaints on file.

#11754064July 31, 2026
STEERING
Following the previous steering recall we noticed that the steering wheel had started to stick when turning. We brought it in for maintenance and to have them look at the steering. It has been identified as an internal failure of the steering rack.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11753627July 29, 2026
STEERING
Sticky Steering" or "Notchy Feeling": The steering wheel feels like it is catching on a notch or a "detent" when centered, rather than rotating smoothly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11753504July 29, 2026
STEERING
Campaign 6524A Recall was completed in JUNE 2024. The recall repair has now failed and the steering is sticking/malfunctioning when you turn the steering wheel. Reliable Mazda dealership in Springfield Missouri informed me yesterday the recall was already completed and now I will be responsibility for the bill to repair the failed RECALL repair. Which the repair was a new spring and grease.... The car is not safe to drive. The steering wheel sticks and you have to forcefully jerk the wheel to center the steering wheel again. We do not have the money to pay nearly $4,000 to repair a failed recall that Mazda should take care of.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11753329July 28, 2026
SEAT BELTS
While the vehicle was being driven under normal operating conditions, the driver's front seatbelt lower lap anchor completely broke loose and separated from the lower vehicle frame sill. The structural metal anchor plate at the end of the belt is now swinging completely free, and the plastic door-sill trim molding at the base of the door opening is completely broken from the force of the separation, exposing the underlying wiring. Because the primary safety restraint system completely failed and detached from the vehicle body, the vehicle was immediately deemed unsafe to drive and was towed directly to Westshore Mazda in Tampa, Florida for inspection
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11752630July 24, 2026
SERVICE BRAKES
I purchased this Mazda new in October 2025. Since purchasing the vehicle, it has unexpectedly applied the brakes on three separate occasions while I was driving under normal conditions. There was no reason for the vehicle to brake, and each incident created a dangerous situation because the vehicle slowed suddenly without my input. I brought the vehicle to my local Mazda dealership for inspection. The dealership was unable to identify a defect or repair the issue. I was told that the automatic emergency braking system may sometimes react to reflections and that this behavior is considered normal. However, I do not believe it is normal or safe for a vehicle to apply the brakes unexpectedly during normal driving. I no longer feel safe driving this vehicle, especially with my husband and young child as passengers. I am concerned that if the vehicle brakes unexpectedly again, it could cause a rear-end collision or another serious accident. I am submitting this complaint because I believe this may be a safety-related defect involving the automatic emergency braking/forward collision avoidance system. I am requesting that this issue be documented and investigated.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11752549July 23, 2026
STEERING, POWER TRAIN, UNKNOWN OR OTHER
When curving left my steering wheel will get “stuck”. It becomes heavy and then jerks back like it just “unlocked”. I haven’t had to pull it back forcefully, yet, but I’m sure it’s not far off. Went to Mazda dealership who state it’s mechanically related to a rack and pinion within the steering components. My car was part of the initial “sticky steering” recall which the previous owner had done in March of 2024. Happy to allow inspection if needed. My safety, along with the safety of others, is at risk anytime I travel along a curve where I could cross into on coming traffic because I am unable to forcefully move my steering wheel out of the “sticking” position. Potentially deadly. Mainly notice it around speeds of 45+ regardless of weather.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11752519July 23, 2026
ENGINE
At just under 40,000 miles, the radiator started leaking along the seams. It was noticed by the dealer repair shop when the dealer was performing warranty repairs on the front differential. There were no other indications before discovery.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11751555July 20, 2026
STEERING
"Sticky Steering" was fixed under a recall during a previous owner of my car. The issue has reappeared causing the steering wheel to stick when making turns or adjustments. The steering wheel often fails to retun to center on its own while driving down the road, and requires force to unstick it. This obviously creates a safety risk as the steering can be unpredictable while driving. The issue has not yet been inspected as I am waiting to find out if it will be addressed under warranty, though it is a known issue and concern with this vehicle. Not warnings or messages have appeared prior to this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11751396July 19, 2026
STEERING
Steering will get stuck on turns or curves causing excessive force and jerking to re-center wheel and avoid Vehicle driving in un-intended direction, almost causes accidents.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11751018July 17, 2026
UNKNOWN OR OTHER
Following a period of heavy rainfall, I entered my vehicle and began to drive off when an excessive amount of water suddenly poured into the cabin from the overhead console (where the light and sunroof switches are located). To investigate the source of the leak, I opened the sunshade but found no residual water or permanent staining inside. Moving to the exterior, I verified that the sunroof was fully sealed, but I did notice an unusual gap/channel gutter between the top of the windshield and the roofline. I took the vehicle to the dealership the following day. While there, I learned that another 2026 CX-90 was brought in at the exact same time for the identical issue. The dealership's technician inspected my vehicle and found that the flap at the bottom of the sunroof drain was stuck. They cleared the debris, verified proper water flow, and cleaned the drains from the roof down as a precaution. They also advised me to avoid parking under trees. Because this is an internal gutter system, a simple clog shouldn't result in immediate, severe cabin flooding over critical electronics. This is a serious safety hazard and a design flaw. Left unaddressed, this issue poses a severe risk for electrical shorts, potential vehicle fires, and toxic mold development. This design vulnerability needs to be formally addressed by the manufacturer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11750695July 15, 2026
ELECTRICAL SYSTEM, POWER TRAIN, UNKNOWN OR OTHER
I am writing to formally notify you that I have officially filed comprehensive complaints with the NHTSA (National Highway Traffic Safety Administration), the Tennessee Department of Commerce and Insurance (TDCI, Case #202604748), and the Better Business Bureau (BBB) regarding Wyatt Johnson Mazda. I am submitting my vehicle's official Warranty Vehicle Inquiry Report as evidence of consistent technical issues and mismanagement by Wyatt Johnson Mazda. Please note the following: History of Repeated Technical Issues: The Warranty History shows a long list of repairs, including PCM/TCM reprogramming and other electronic service actions performed by the same dealer. This demonstrates that the vehicle has had ongoing, recurring technical problems that the dealer was well aware of. Contradiction in Dealership's Claims: Despite this extensive record of technical service, when I brought the vehicle in for the steering issue, the dealer claimed there was "no issue." This report clearly proves the dealer has been documenting and performing technical service on this specific VIN since 2023, making their claim of "no issue" highly suspicious and professionally negligent. Evidence of Neglect: The report confirms that my vehicle has been serviced exclusively by this dealer (Dealer 24014). They have full knowledge of the vehicle’s history, yet they chose to ignore the steering defect and attempted to charge me for a repair that should have been addressed under recall or warranty considerations. Bad-Faith Conduct by General Management: Furthermore, the Dealership General Manager persistently refused to acknowledge these documented defects. He went as far as bringing a technician to confront me, and despite me presenting this official warranty history as evidence, they dismissed it entirely and demanded $2,438 for a steering system replacement. I have photographic evidence documenting this interaction and the demand for payment, which confirms their bad-faith efforts to extort r
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11750408July 14, 2026
ENGINE, POWER TRAIN, FUEL/PROPULSION SYSTEM
I own a 2026 Mazda CX-90 hybrid with approximately 13,000 miles. The vehicle began making a grinding noise while driving, which has progressively worsened over time. It has since developed a hard knocking noise accompanied by noticeable vibration when the vehicle shifts gears. This knocking occurs during normal in-town driving. I have taken the vehicle to the selling/authorized Mazda dealership on two occasions — June 2, 2026 and July 14, 2026. On both visits, the dealer was able to reproduce and confirm the noise and knocking. The dealer stated they are aware other customers have reported the same issue, but that Mazda considers the noise/knocking acceptable and declined to perform a repair. No warning lights or diagnostic trouble codes have appeared at any point; the only symptoms are audible and physical. The vehicle is under both factory warranty and a purchased service/maintenance agreement. It has only been inspected by the selling dealership; no inspection has been performed directly by Mazda North America, law enforcement, or an insurance representative. I am concerned about my safety and the safety of others because a worsening, unexplained drivetrain issue that produces hard knocking and vibration during routine driving suggests a mechanical fault that could progress to sudden failure, and the manufacturer has declined to investigate or repair it further despite the symptom escalating across two documented visits. The vehicle remains available for inspection upon request.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11749788July 11, 2026
STEERING
The steering feels sticky and resists turning while driving. It feels like it sticks before turning and makes a slight noise during steering. Please inspect the steering system and check for any recalls, service bulletins, or software updates.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11749745July 11, 2026
STEERING
The steering wheel feels sticky when taking a curve or turn (sticky feeling). After the turn, the wheel might not return to the center automatically.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11749629July 10, 2026
STEERING
Steering wheel is sticky. Brought in to Mazda for a recall. Remedy did not work. Want to charge me to fix again
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11749543July 10, 2026
SERVICE BRAKES
Vehicle has a history of steering rack failure (recently replaced; May 22nd 2026). During the same service visit, the authorized Mazda dealership formally documented that this vehicle is affected by Mazda Customer Satisfaction Program 14 (CSP 14) for a critical brake defect. However, the dealership returned the vehicle to me without performing the safety repair, forcing me to drive a vehicle with a known, un-repaired brake defect. This issue is directly related to the open NHTSA Query RQ26002 regarding Mazda steering and braking systems. The manufacturer has failed to cure this defect within a reasonable timeframe, posing an ongoing safety risk.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11749351July 9, 2026
ELECTRICAL SYSTEM, STEERING, ENGINE
The contact owns a 2024 Mazda CX-90. The contact stated that while operating the vehicle, several warning messages were displayed on the instrument panel, including the electronic stability control and the check engine warning lights. Later, while driving, the power steering failed, causing the steering wheel to become difficult to turn in either direction. The vehicle was driven to a local dealer, who was unable to determine the cause of the failures. The contact was informed that the battery would not remain charged. The manufacturer was not yet contacted. The failure mileage was 29,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11748507July 6, 2026
STEERING
while changing lanes or turning, the steering wheel sticks and needs extra force to turn; resulting in very jerky turn.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11748481July 6, 2026
STEERING
The official remedy for Recall 24V022 failed on my vehicle. The dangerous steering friction has returned, I feel unsafe driving. when turning to the left the steering wheel sticks. Causing me to have to violently yank the steering wheel in opposite direction.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11748301July 4, 2026
POWER TRAIN, UNKNOWN OR OTHER
My car is literally stalling out on me. It started by sputtering when I put my foot on the gas a week or so ago. Then today It literally started just losing power while driving. It’s not throwing any codes but that’s super dangerous and this car is only a year old. I am extremely concerned for my safety.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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