Lexus RX Complaints

1,341 consumer complaints on file.

#11479110August 13, 2022
SERVICE BRAKES, ELECTRICAL SYSTEM, STEERING
Electrical system malfunction began (to my best calculation & recollection) in summer 2021 with the first of four battery malfunctions in one year. Each time, AAA discovered low battery response and recommended battery replacement. This time around, battery was replaced about two weeks prior, due to battery failure/AAA reporting would not accept charge. THE NEW BATTERY FAILED (8/3) and the starter broke while attempting to charge. Mechanic repaired starter and battery accepted the charge. No problem, right? Wrong. This driver drove about 30 miles and while driving, the electrical system shut down altogether. With I believe ALL WARNING LIGHTS LIGHTING UP, extremely dangerous situation. NO BREAKING, NO STEERING, NO WARNING. Fortunately, it occurred in a suburban residential area as opposed to the highway. SECOND tow to my mechanic and now, after a full week, no diagnosis, though the car has been running in the shop. This is an intermittent problem. I suspect the alternator.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478987August 12, 2022
SERVICE BRAKES
Vehicle brakes are inconsistent. The ABS system also locks up periodically, and fail to engage at other times. Extremely dangerous to drive. They are also very noisy. I contacted both the local Lexus dealership and national number, but they refused to fix them under warranty. Lexus DID offer an extended warranty in 2016 or so, but since I was the second owner of the vehicle, I never received notification of the extended warranty that went through Dec. 31 2017. In September, 2020, I could no longer deal with the brakes, so I bought a new ABS actuator from the Lexus dealership and installed it myself. It was straight forward and took less than an hour to install and bleed the brake lines per Lexus instructions. Less than 16 months later, the ABS system is failing again. Lexus told me that the part warranty is only one year, and refused to cover the expense to fix.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478762August 11, 2022
SEAT BELTS
I was involved in a single car accident in which the vehicle went off of the road hit an embankment and the vehicle bounced. The front drivers side hip and shoulder seat belt did not engage, and sustained a compression fracture to the vertebrae. The passenger front seat belt at the hip did engage with the sudden stop but the shoulder harness did not engage. The back seat passenger seat belt did fully engage and resulted in seat belt markings to the right shoulder and clavicle area of the passenger requiring evaluation at the Emergency Department. The rear seat passenger did have the Live 360 app and the mobile app did respond to the sudden stop and alerted the passenger if 911 was needed.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11477556August 4, 2022
SERVICE BRAKES
Vehicle stalls when giving it gas then lunges forward all at once ….brake light is on
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477403August 3, 2022
SERVICE BRAKES
JULY 2021 at 69568 miles on 2008 Lexus RX350 Brake Booster was changed by Lexus of Orange Park, Florida, for $1652.97. Situation/Discrepancy: After normal stop, Brake Light would illuminate and brakes would mysteriously release and vehicle would start rolling forward! After several brake pumping actions vehicle would stop. Brake Booster was leaking internally! Corrective Action: Replace Power Brakes Booster.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477226August 2, 2022
SERVICE BRAKES, SERVICE BRAKES, AIR:ANTILOCK:ABS WARNING LIGHT
The contact owns a 2006 Lexus RX400H. The contact stated that the vehicle would emit abnormal sounds long after the vehicle was parked. Additionally, the contact stated while driving 10 MPH, the brake pedal was depressed but failed to respond. The contact stood on the brake and the vehicle finally responded. The brake warning light and the ABS warning light were illuminated. The contact was able to continue driving at slower speeds. The vehicle was taken to an independent mechanic where it was diagnosed that the ABS actuator had failed. The dealer and the manufacturer were notified of the failure but informed the contact that the vehicle could not be repaired under Lexus Technical Service Bulletin Number: POL16-01 because the VIN was not included. The vehicle was not repaired. The failure mileage was approximately 100,000. The VIN was unavailable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476356July 28, 2022
SERVICE BRAKES, UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The sole occupant driver drove into a slightly elevated driveway and stopped. The driveway is maybe 5 degree incline. The shift select lever was placed in Park and the Driver visually confirmed it was in park. Driver sat in the car for 12 seconds before exiting the vehicle with the engine running and AC on. The driver exited and was standing outside of the vehicle with both feet on the ground for 6 seconds reaching back inside at which time the vehicle began to suddenly roll down the driveway causing injury to the driver. This seems to be a failure of the parking system of the vehicle causing serious injury to the driver. The vehicle has not been inspected yet and investigation is ongoing. It is unknown if there were any warning lamps, messages or other symptoms of the problem prior to the failure, but there was no prior service work performed on the near new vehicle. There is a video of the incident.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11476146July 27, 2022
UNKNOWN OR OTHER
At the beginning of the Month of May as the weather got hot I turned on the AC and suddenly the windshield cracked more than 6 inches long with no previous damage.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476188July 27, 2022
AIR BAGS
ON 7/26/2022 APPROX 8:00 AM I WAS DRIVING ON BRIGHTON CLOPTON RD WHEN THIS FLAT BED WRECKER WAS BACKING OUT ON HIGHWAY AND I WAS LOOKING DOWN TO MAKE SURE MY SPEEDOMETER WAS AT 30 MPH ALL OF A SUDDEN I CRASHED INTO THIS BED OF THE WRECKER, (NOT ONE) AIRBAG DEPLOYED MY KNEES, SHINS, CHEST BONES , HURT LIKE CRAZY , HEAD, I WAS TAKEN TO HOSPITAL FOR EVALUATION, I ATTACH SOME PICTURES FROM MY CRASH , THE OFFICER HAD ME TO MOVE OUT OF DRIVERS SEAT JUST IN CASE THE AIRBAGS DID FINALLY GO OFF. WHY NOT THEY DIDN'T IMPLOYED ? AIR BAGS DID NOT GO OFF .... WHY ????????????
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11474780July 19, 2022
UNKNOWN OR OTHER
Sunroof Glass Failure Report: I was traveling on the interstate at the speed limit and there was a loud bang, which after I pulled over, discovered that the sunroof had "exploded". There was no sign of anything hitting it and the weather was typical for the Texas Gulf Coast in a July morning. Luckily, the underneath cover for the sunroof was closed, because several pounds of glass fragments were released in the sunroof failure and would have been all over the passenger compartment of the Lexus. This is a major safety issue, especially if a child is fastened in a car seat with this problem directly overhead. This issue has been reported by numerous other Lexus owners and seems to occur often enough that it should be a concern for the manufacturer, but I am not aware that they have taken any action on this. A photo of the failed sunroof is included.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472660July 7, 2022
TIRES, TIRES:TREAD/BELT
235/55R20 102V Michelin Premier LTX, premature wear, tires falling apart in layers & chunks, caused premature failure of front left strut on Lexus RX350. Started at 24,000 miles. Tires create an oscillation, causing you to think a tire balance issue, no alignment issue in the onset of problem. Tire tread not wearing but appears to be melting and becoming brittle. Road weight balanced and numbers varied per location of tire original tire driver front read 14-15 pushing to close to the 20 number and giving perspective of internal or manufacturer defects or construction issue. My vehicle has been back to the Lexus maintenance shop for tire balance check, test drives, discovered left front strut was failing & replaced, alignment checked, tires checked again, then again at the shop days apart due to oscillation feeling continuing, tires road force balanced, test drive & again taken back with information of GMC bulletin for tire premature wear with an NHTSA. I’ve tracked complaints of premature wear/material failure issues from videos/reports online as well. This is a 60,000 mile tire/warranty failing at 20-25,000 miles. The tire problems only lead me to believe this could be another Firestone situation if left unchecked. It’ll impact vehicle owners & dealerships: repair & research time, money, premature vehicle component wear & repairs for allowing defective products to be allowed on US roads. Definitely not needed at this time of inflation & limited supply of replacement parts & tire products. I did contact Michelin customer service to file complaint/claim (#02983306) and informed the representative that this had been an issue for the month of June & didn’t feel it safe to have these tires on the road and also don’t want any further premature wear/failure of components to my vehicle or endanger myself or loved ones.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11469282June 15, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Rear ended vehicle automatic braking did not activate
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11468955June 13, 2022
SERVICE BRAKES, HYDRAULIC, ELECTRONIC STABILITY CONTROL (ESC)
The contact owns a 2008 Lexus RX400H. The contact stated that while driving at an undisclosed speed, the vehicle made an abnormal sound with the VSC message displayed and the ABS and traction control warning lights illuminated. Additionally, the vehicle made the same abnormal sound for 15 minutes after the vehicle was turned off. The vehicle was taken to an independent mechanic who diagnosed that the ABS accumulator pump needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but informed the contact that the extended warranty had expired. The failure mileage was approximately 138,140. Consumer stated extended warranty program for the defective part but that program expired in 2018. When the ABS actuator pump fails, it stops regulating and maintaining hydraulic pressure in the brake lines which can lead to brake failure. No recall was ever issued despite the fact that a failure of the braking system.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468902June 12, 2022
STEERING
HELLO , the steering has excess freeplay ,wanders at most speeds , unsafe condition , have tried 3 sets of tires - and 2 alignment check --- help
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466908June 1, 2022
ELECTRICAL SYSTEM
The contact owned a 2020 Lexus RX350. The contact stated that while making a left turn into a parking lot at approximately 10 MPH, the vehicle suddenly accelerated on its own and crashed into the side of a Walmart shopping store. The air bags deployed upon impact. The contact and her sister were both taken by ambulance to two separate hospitals. The contact was treated for fractures to her right hand and wrist; screws were placed in her right wrist and another was placed in between her index and middle right finger. The contact had additional X-rays performed on the right of her body where she experienced pain and soreness to the right side of her back and leg; as well as her breastplate. The contact's sister was treated for a fractured hip, spine, and breastplate. Both the contact and her sister attend physical therapy to treat their injuries. A police report was filed. The contact was uncertain if any property damage was caused by the accident. The vehicle was towed to an independent mechanic where it was deemed a total loss. The manufacturer was notified of the failure and an independent investigator was sent to investigate the failure; the cause of the failure had yet to be determined. The vehicle was destroyed due to the accident. The failure mileage was approximately 17,000.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11466941June 1, 2022
TIRES
Original Equipment in Lexus RX 350; Michelin Premier LTX 235/55/20 at less than 2 years and 14, 00 miles run advised by the manufacturer to replace for a new one because premature tire deterioration with risk of impending tire rupture. Advised that they have seen a situation is occurring in the same vehicle and these specific tires. Yet no recall and the replacement at the owner's expense. Same situation in the 4 tires.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466953June 1, 2022
TIRES
Original Equipment in Lexus RX 350; Michelin Premier LTX 235/55/20 at less than 2 years and 14, 00 miles run advised by the manufacturer to replace for a new one because premature tire deterioration with risk of impending tire rupture. Advised that they have seen a situation is occurring in the same vehicle and these specific tires. Yet no recall and the replacement at the owner's expense. Same situation in the 4 tires. This is a safety issue that both te tire manufacturer and that car dealership are aware of.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466703May 31, 2022
SERVICE BRAKES, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
Car displaying parking brake malfunction and and cruise control malfunction intermittent when using the parking break, seem that TSB (T-SB-0168-19) was open for Camay from 2018 to 2020 exhibiting the same issue but not for this car. This a safety concern since parking brake becomes disable, this issue resets after restarting the car again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466093May 25, 2022
SERVICE BRAKES
I was driving up a hill, turning on to a dirt road. I had my foot on the brake as I was going down hill, I bounce from the crevice on the dirt road. My car started going faster, I kept my foot on the brake trying to stop, but it did not STOP. I avoided hitting a parked car and slammed in to a K-rail. My car would not STOP.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11465808May 23, 2022
UNKNOWN OR OTHER
I hear a loud clicking sound that is coming from the vacuum pump that sends vacuum to the brake booster, I am concerned that it could eventually cause braking issues.in the future if not corrected ,i have read multiple forums and it seems to be a common problem with this particular vehicle and ones similar to it, I would like to have this issue resolved before a traggedy occurs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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