Lexus RX Complaints

1,341 consumer complaints on file.

#11634427January 6, 2025
STEERING, LANE DEPARTURE: ASSIST
The car comes with proactive driver assist. The system when activated will cause the car to unexpectedly turn the wheel and lunge usually left if the system suspects you are going off of track. It works even on unmarked 2 lane country roads. Very disconcerting and dangerous. My wife was then subsequently in a serious accident on a slippery and snowy night that totaled the car. We are not convinced that the proactive driver assist system was the cause of the accident but can't help but think it may have been a contributing factor to the accident. Her car swerved into the oncoming lane on a unmarked (snow covered) highway.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11633730January 2, 2025
VISIBILITY/WIPER, STRUCTURE:BODY
I saw on the internet while I was looking for new mats this year my Lexus RX 350, 2007, vin [XXX] was recalled for the dashboard until May 2017. During 2013 through 2018; my husband left me for my friend; both my sons were shot in different cities; one in Nashville, and one in Denver Colorado. The one in Nashville, was shot 10 times by his roommate who forgot he had a roommate. Fortunately, he turned around so his laptop in his backpack got the bullet which would have killed him. He was left with a dominant disabled arm. He had just come back from Las Vegas working with Jason Aldean as a cameraman and saw the bloody massacre from the shooters. My oldest lives in Denver. He was shot and killed by the police on a domestic call. They overreacted. My ex-husband would not let me come to the funeral or visit the son in Nashville when he was hurt. I was not able to focus on anything else during that time. When I saw the recall on the Internet this year, I called and requested a reprieve. I was turned down. I wrote a letter to Lexus. Again I was turned down. I am [XXX] and [XXX]. I’m still driving my Lexus 2007 and plan to the rest of my life. I didn’t see the mail about the recall of my dashboard, nor anything else for several years. I only have about 94,000 miles on it. Most of my friends want to drive in my car instead of their new ones. When I saw the recall on the Internet this year, I called and requested a reprieve. I was turned down. I wrote a letter to Lexus. Again I was turned down. I plead with you to extend the time and allow me to replace my dashboard on the recall. Thank you for listening, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633179December 30, 2024
AIR BAGS
The contact owns a 2021 Lexus RX450H. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that parts were not yet available. The manufacturer was made aware of the issue and informed the contact that a second notification would be mailed when parts were available. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633174December 30, 2024
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
The contact owns a 2023 Lexus RX500H. The contact stated while depressing the brake pedal, the vehicle surged forward. There were no warning lights illuminated. The vehicle was taken to the dealer who was unable to determine the cause of the failure. The contact stated that the failure persisted. The vehicle was taken to another dealer, Lexus of Santa Fe (6824 Cerrillos Rd, Santa Fe, NM 87507) who were unable to determine the cause of the failure. The contact stated that the failure persisted. While the contact’s wife was driving and was idling at a stop light, the vehicle lunged forward aggressively. The contact’s wife turned off the vehicle to avoid lunging forward and crashing with oncoming vehicles at the intersection. The vehicle was returned to the first dealer, Lexus of Albuquerque (4821 Pan American Fwy, Albuquerque, NM 87109) who was able to duplicate the failure and stated that the failure might be caused by a software failure. The dealer could not confirm but had assumed that the software update might prevent the failure. The vehicle had not been repaired. The dealer informed the contact that the manufacturer was made aware of the failure and might be preparing a software update to solve the issue. The manufacturer was made aware of the failure and opened a case. The failure mileage was 5,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633020December 30, 2024
SERVICE BRAKES
Brake actuator failed with exact symptom in [XXX] Repaired in dealer and the same symptom comes back within 2k miles. It seems a design flaw that affected many lexus rx hybrid and toyota highlander hybrid cars, and likely due to air being trapped in the brake lines or brake actuator components. Air in these system is a major safety hazards. Please help to make it a recall and ask Toyota to come up with a solution that really solve this issue. Similar experience from many other owners. One forum thread is attached here for reference. There are many more. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632620December 27, 2024
AIR BAGS
The contact owns a 2020 Lexus RX 350. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632580December 27, 2024
STRUCTURE:BODY:HATCHBACK/LIFTGATE, LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK, STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
On the Saturday (12/21) before Christmas, my hatch door wouldn’t open with the key fob, push button in the vehicle or push button on the door. And the foot under the bumper opener has never worked for me. Anyways, because I couldn’t get my door to open, I ended up loading my groceries in the back seat. When I got home, it still wouldn’t work with the key fob or other buttons. One family member who tried to help me, pushed the door button and it suddenly opened after all the many attempts before. But then it wouldn’t close back. Just like at the store, it made that beeping sound but that it makes when it’s closing or opening, but it wasn’t closing. The next day on Sunday (12/22) I wouldn’t use it because I was afraid if it opened, it wouldn’t close back. The way we were able to get the door to close, was at least I thought it helped, I kept pushing the key fob and the door would allow my family member to manually push the door down a little at a time until it closed. When the door closed completely, we could hear it automatically lock like always. I had a few more Christmas shopping errands and had to leave home again. I got in the car in my driveway and I shut the door and put the car in reverse and suddenly a loud pop and my entire back window shattered completely over into a trillion little pieces. I couldn’t believe it. I’m taking it into the Park Place Lexus dealership in the morning (12/27th) to see if the malfunctioning door is what caused my window to break. I can’t afford to keep replacing the back window over and over if the door is the issue. We taped the back window over so it wouldn’t rain into my vehicle. When we tried to open the door again, it wouldn’t work. So, I had to crawl through broken glass to cover my back window. Terrible experience. I’ve attached photos. On the left and right side of the windows, notice there are two strange holes there. The large hole is I assume where it popped at. My car is under warranty. I hope the dealership covers it
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632096December 23, 2024
UNKNOWN OR OTHER
MANUFACTURER HAS RECALL DATED DEC 20,2023. AFTER SEVERAL ATTEMPT WITH DEALERSHIP FOR FIXING THE RECALL still waiting AS OF NOW for remedy to be available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631799December 20, 2024
STEERING, ELECTRICAL SYSTEM, ENGINE
The power steering and hybrid system failed and vehicle completely stopped in middle of busy freeway with no prior warnings or issues before. The safety of my son and I, and others around me during the abrupt stop of the engine. I could not move out of way. The vehicle has been serviced for this exact issue during a recall campaign lasting from 2011 to 2014. Ten years later and it is still happening! There were NO warning lamps or messages or symptoms prior to this failure. It just passed vehicle inspections for the year
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631833December 20, 2024
SERVICE BRAKES
Hydraulic brake booster pump abs actuator has been on a service bulletin around 2015 with a definitive timetable. I have had numerous notifications with warning lights that are indicative of the booster pump failure for more than 10 years and every time I bring it to the Lexus dealer they said it is my battery. They replace the battery and reset the computer and it repeats itself over and over. My main concern as this should have been a recall and not a service bulletin; an abs brake failure is a significant defect with possible fatal outcome. The problem has been well documented with numerous Lexus and Toyota customers hybrid vehicles going back to 2005. My vehicle is 2007 Lexus RX 400h with 78,000 miles. I am afraid to drive the vehicle with the issue unresolved.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631700December 19, 2024
SERVICE BRAKES
Brake actuator defective
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630709December 14, 2024
ENGINE, LANE DEPARTURE: BLIND SPOT DETECTION
First, We are a victim of fraud and scam and are distressed since day one and loss of thousands of dollars. After searching and reviews, we bought a 2015 Lexus RX350 for family use from a seller who had owned this vehicle for over five years but the seller never disclosed and represented in the sale of this vehicle that It was rebuilt and had engine front cover timing gasket leak! They said it was clean title and didn’t have any issues. Plus the blind spot sensors had issues. The same day these problems were recovered after we bought it and from the same first day we tried to return the vehicle and used all other option legally from day one till now to resolve it with the seller, but they didn’t want to resolve neither return it or fix the problems with vehicle but they kept denying. Vehicle been sitting in parking lot since the first day of bought and never able to register and it’s been over 8 months. Also found out, these year models like mine 2015 RX350 timing cover leak were common problem back then. I’m desperately asking to issue a fix remedy by Lexus or Toyota therefore, please help with this.. thanks in advance!
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11630277December 12, 2024
UNKNOWN OR OTHER
My sunroof exploded while driving this morning shattering all over me and almost causing a life threatening crash.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630189December 11, 2024
AIR BAGS
The contact owns a 2020 Lexus RX350. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629687December 9, 2024
AIR BAGS
The contact owns a 2021 Lexus RX350. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629503December 8, 2024
Carry Handle, Shell, Base
The seatbelt install will not stay tight, the seatbelt slips easily out of the lockoff. This happens in all seating positions in this vehicle but does not happen in our other vehicles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629328December 6, 2024
POWER TRAIN
While driving on a local highway recently, my forearm brushed the automatic shift knob while reaching to place my phone on the wireless charging pad. The transmission shifted into neutral, resulting in an unexpected loss of speed. It took me a few seconds to realize what had happened - I shifted back into Drive, and resumed my trip. No accident resulted from this, but it has happened twice in the month that I have owned the car. I reported the issue to the dealership thinking my car had a problem - they said that this is the way the car is designed to function. I found a section in the Owner's Manual which confirms this - shifting from Drive to Neutral while stationary requires the knob to be held to the left for a couple seconds; for some reason, doing this while moving requires only a tap (see attached photo of the owner's manual). This seems like a design issue - the unexpected loss of power from bumping the shift knob to the left (no forward or backward motion is needed) could easily result in an accident. I don't understand why they specifically created a system where a "push and hold" is not required to shift into neutral when the vehicle is moving. I reported this issue to corporate Lexus today. They said they will consider this feedback in subsequent model designs, but I wonder whether a recall is appropriate. That's why I'm reporting the issue to you, as well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629222December 6, 2024
AIR BAGS
The contact owns a 2021 Lexus RX450H. The contact received notification of NHTSA Campaign Number: 23V865000 (AIR BAGS); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628986December 5, 2024
AIR BAGS
See attached document for complaint.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628992December 5, 2024
AIR BAGS, FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Hit a deer that impacted the passenger side of the vehicle. Passenger seat was occupied, and door had to be pried open by tow truck driver to get passenger out. Entire right side, from the "L" logo to the front fender was destroyed. The passenger airbag did not deploy, nor did emergency braking or collision avoidance warning go off as deer was crossing from the left (driver) side to passenger side where it impacted. No injuries, but car had to be towed due to front damage. Lexus has no fix for the airbag sensor recall for almost a year now.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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