Hyundai Sonata Complaints

17,026 consumer complaints on file.

#11485894September 22, 2022
SERVICE BRAKES, EXTERIOR LIGHTING:HEADLIGHTS
The contact owns a 2013 Hyundai Sonata. The contact stated that while operating the vehicle, the braking system malfunctioned and the vehicle would not immediately stop while depressing the brake pedal, causing the braking distance to be extended. Additionally, while operating the vehicle, the front headlights would flicker off and on. The cause of the failure was not yet determined. The vehicle was not repaired. The local dealer was notified of the failure but no assistance was offered. The manufacturer was not yet contacted. The failure mileage was 126,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485913September 22, 2022
ENGINE AND ENGINE COOLING:ENGINE:ENGINE CONTROL MODULE (ECU/ECM):SOFTWARE
The contact owns a 2012 Hyundai Sonata Hybrid. The contact stated that while driving at approximately 50 MPH, the brake pedal was depressed and the vehicle began to stall. The contact stated that the accelerator pedal was then depressed but the vehicle would not accelerate as needed. The contact stated that the check engine warning light and the hybrid engine warning message was displayed and advised the driver to “Safely Stop and Do Not Drive” the vehicle. The contact pulled over and turned off the vehicle. The vehicle was restarted and the contact parked the vehicle in a parking lot and turned off the vehicle and waited for a while. The contact then restarted the vehicle and the check engine warning light remained illuminated. The vehicle was taken to the local dealer where it was diagnosed that the engine control module (ECM) needed to be replaced. The vehicle was not repaired and remained at the dealer awaiting the parts for the repair. The manufacturer was made aware of the failure and a case was opened. The approximate failure mileage was 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485887September 22, 2022
ENGINE, VEHICLE SPEED CONTROL
Since we purchased this brand new vehicle, we have had in the dealership service department at a minimum of 5 times for same issue. The vehicle accelerates while stopped at a light so we have to put it in neutral to keep it from accelerating. Once we take out of Neutral and release the break, the vehicle accelerates rapidly without stepping on the gas pedal. The computer system always comes on warning that we need to take to dealership because there are engine problems. Then it goes off and comes on again. We have contacted Hyundai to file a complaint and it has gone no where. We have taken it to Hyundai dealership in Tucson and they keep replacing parts per Hyundai manufacturer service tech reps. per same Egr codes. We are taking the vehicle to the dealership again today 9/22/22 because it started again around 9/1/22 and we have been waiting for a loaner car again from Dealership for same problems. Meawhile, being forced to drive it due to only owning 1vehicle. Hyundai Manufacturer has continued to have dealership change out parts and this keeps happening. The vehicle has just over 25K miles on it to date. The first time we had it in the dealership for this problem was on 4/6/22. We have almost rearended several vehicles and are scared to death to drive this vehicle. It is a safety hazard. We purchased the 2021 Sonata vehicle brand new on 11/24/21 along with the lifetime parts and labor warranty. It had 15 miles on it. We also traded our 2018 Hyundai ELantra. We paid off the 2021 Sonata completely in 2021. The total cost of this transaction was $34,294.74.We have also followed all the Maintenance requirements. It is urgent that this complaint is investigated as soon as possible and Hyundai Manufacturer take responsibility now before someone gets killed. The vehicle is obviously a dangerous manufactured vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485620September 21, 2022
TIRES
The contact owns a 2018 Hyundai Sonata equipped with Hankook Tires, Tire Line: Kinergy ST, Tire Size: 205/65/R16, DOT Number: (N/A). The contact stated that three of the four tires had failed. While the vehicle was in for a Vehicle State Inspection, it was discovered that the rear passenger’s side tire was deformed and wobbly which cause the vehicle to fail the inspection. Additionally, while driving approximately 70 MPH, the vehicle started shaking violently. The contact pulled over to the side of the road and stopped the vehicle. Upon inspection, it was discovered that the rear driver’s side tire had experienced a blowout. Additionally, the third tire was discovered to be deformed. The cause of the failure was not determined. The tire dealer and manufacturer were notified of the failure. The failure mileage was 28,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485377September 20, 2022
ENGINE
Problem: Engine malfunctioned and lost power on freeway. Car didn't respond to accelerator. Yes the car is available for inspection upon request. Safety issue: Was forced to change lanes unsafely with decelerating car to access shoulder. At some point, engine started responding back. No the problem has not been reproduced yet. Scheduled dealer appointment. No - the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No - Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485386September 20, 2022
FUEL SYSTEM, GASOLINE
The contact owns a 2013 Hyundai Sonata. The contact received notification of NHTSA Campaign Number: 22V312000 (Fuel System, Gasoline) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN Tool Confirms Parts Not Available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485443September 20, 2022
POWER TRAIN
car not fully shifting into park and will not allow key to be released from ignition
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485447September 20, 2022
EXTERIOR LIGHTING
break lights burn out in less than 3 months after replacing the light bulb
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485482September 20, 2022
STEERING
The steering wheel is not responsive when pulling out of parking I.e when turning to pull out of parking. When I attempt to turn left or right the steering wheel pops and makes a noise it distracts daily driving as it makes you think you hit something or were involved in a crash. 09/01/2022 On 09/07/2022 I brought my car in to maxon hyndai in New Jersey and Informed them of the problem I have been having with the steering on my car. I checked my wheels , brakes and suspension and that is not the issue at a mechanic shop 09/01/22 Hyndai moter America whom I bought the car from is always made aware of my issue as I reported my incident to them as well. The dealership won’t pick up my calls and the Hyundai customer service is not helpful. Hyundai Motor America sent me a correspondence that the car is under warranty for up to 150,000 miles but are trying to give me the run around. I called on 09/07/2022 and spoke with Tiffany the case manager at Hyundai Motor America the corporation and it took her 3 weeks to finally get back to me and to let me know that customer service from Hyundai had forwarded me to the wrong department as her department doesn’t resolve warranty issues. When I told her this was a dishonest act and that Hyundai is lying about MDPS extended warranty her reply was she’s only doing what the company told her. Below attached is the official correspondence from Hyundai motor America The invoice concern when I brought it in for service at Maxon Hyundai in New Jersey And last is a picture of my car parked at the dealership on 09/07/2022 after being inspected my Maxon Hyundai telling me there is no defect on the steering on my car while my steering wheel is turned at 180 degree angle and the wheels are still straight I also have a video of the incident if need be
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485497September 20, 2022
ENGINE AND ENGINE COOLING, LATCHES/LOCKS/LINKAGES, ENGINE
The contact owns a 2018 Hyundai Sonata. The contact stated the vehicle had failed to start. On other occasions while driving at various speeds, the vehicle was not running correctly, bucking, lost motive power and stalled. Additionally, the door and trunk failed to lock securely. There were no warning lights illuminated. A signal was sent to the vehicle however, the vehicle failed to respond. The vehicle was towed to the local dealer but the vehicle was not diagnosed or repaired. The vehicle was then towed to an independent mechanic who informed the contact that the fuel pump failed and caused the starter to burn out and drain the battery. The manufacturer was notified of the failure and provided a case number and referred the contact to the local dealer for assistance. The approximate failure mileage was 23,944.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485549September 20, 2022
ENGINE
The engine rod bearing gave out and cause the car to stop abrubtly. This caused a pile up car accident directly behind me. My car was not hit thankfully but the engine is damaged and Hyundai said they will not replace it even though there is a recall on the engine.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11485167September 19, 2022
FUEL SYSTEM, GASOLINE
The contact owns a 2014 Hyundai Sonata. The contact had received notification of NHTSA Campaign Number: 22V312000 (Fuel System, Gasoline) and was informed that the dealer had inspected the vehicle for a failure; however, there was no repairs performed. The contact stated that after the inspection, he noticed that the vehicle was emitting a fuel odor. The contact returned the vehicle to the dealer and was informed that the failure was not related to the part that was inspected under the recall. The dealer diagnosed that a fuel line had been leaking. The vehicle had not been repaired. The contact stated that since receiving the diagnostic results, while his wife was driving at an undisclosed speed, the vehicle stalled. The driver was able to restart the vehicle however, after shifting back into drive, the vehicle stalled again. The vehicle needed to be towed but was not yet taken back to the dealer to be diagnosed. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 197,400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485244September 19, 2022
EXTERIOR LIGHTING:HEADLIGHTS
The contact owns a 2019 Hyundai Sonata. The contact stated that while driving at night at various speeds with the low beam headlights activated, there was a shadow reflecting on the roadway. The driver’s side headlight illumination was distorted. Additionally, it was difficult to keep the vehicle on the highway. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified. The approximate failure mileage was 26,200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485343September 19, 2022
EXTERIOR LIGHTING:TAIL LIGHTS
The contact owns a 2013 Hyundai Sonata. The contact stated noticed both bulbs of the taillights were inoperable. The contact stated that he was changing the bulbs and noticed that the bulb assemblies were melted on to the bulbs, not allowing for the bulbs to be removed. The vehicle was taken to the dealer who offered no assistance. The contact was informed that the repair had to be paid out of pocket. The vehicle was repaired. The manufacturer was contacted but offered no assistance. The failure mileage was 15,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485014September 18, 2022
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
My 2018 Hyundai Sonata GDI Engine stop working while I was driving on the freeway without a warning prior to the issue. It never gave me a heads up in advance that the engine needed service. No check engine light to alert me that an issue needed attention. I learned about the engine problem when my engine stop working while I was on the freeway. I heard a loud noise coming from the engine and within seconds my RPM started going down and my car started loosing power while I was driving on the freeway. At the same time my check engine light came on and it was flashing. At that moment I realize something bad was happening with my motor. The check engine light was not on before that. It never alerted me before that, and when it came on flashing on and off it was already too late because my engine was dying and it died and didn't turn back on after I pulled over in the side of the freeway. I was so scared. The cars where going so fast and very close to my car with little room to pull over. The high velocity of the others cars where making my car cradle from the wind. It was so terrifying for me and my little dog i had with me. My seat belt stop working a few weeks before my engine died, and the thought of me getting hit by another car without a seat belt on. I've never been scared for my life like I was on that day. Hyundai dealer sold me a car with a bad engine. I was putting atleast 1 quart of oil every other week sometimes every week in the past year until just recently. I've only had it for 3 years since I bought it and I was putting 1 quart of oil every month in the beginning and with time the consumption of oil increased and increased more with time. Hyundai service my car for an oil gasket last year that should've been cover under warranty, but made me pay for it. I made it aware to them about the excessive oil consumption and told them it wasn't normal how much oil the car was consuming but they denied to service my car under warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485056September 18, 2022
ENGINE
My vehicle stopped in December 2020. The dealer, Hyundai of PR, did not issue a recall for this issue. I could have been driving on the highway and loss power. THIS IS DANGEROUS. The manufacturer should be Required to notify all affected Hyundai Sonata owners via all types of media. If I hadn't known about this recall I would have paid for an engine out of my pocket.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485105September 18, 2022
ENGINE
This vehicle has excessive oil consumption. I have 77k miles and I am going through 1.5 qt oil every 1000 miles. After 1500 miles my oil is so low that the engine misfires and fires a code. The dealer will not admit there is an issue even though multiple people have reported this issue and there is a class action lawsuit on the same issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484944September 17, 2022
ENGINE, POWER TRAIN, ELECTRICAL SYSTEM
The check engine light came on and wouldn't accelerate normally. The speed was delayed and cutting back and wouldn't pass 40 mph. Upon taking it to a local shop it had to be taken to the buying location by road side assistance. After the service department checked into the problem it now needs a new engine. They stated there were metal shavings in the motor. This was transferred by a known problem in the 2.4 L motor that hyundai has put in their vehicles with problematic bearings. This happened within 2 months of buying this vehicle. We Can't drive it at all now so it's still at the shop.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484986September 17, 2022
STEERING, ENGINE, UNKNOWN OR OTHER
My wife and I have been having an intermittent but constant problem with our steering mechanism which our dealer says they cannot replicate and therefore cannot resolve. This constant problem is one that MANY Sonata Hybrid owners have reported online. Our experience is having the steering wheel seize, flashing lights during which the red steering wheel icon with an exclamation point remains on. Our experiences have been in our mobile home park when we are turning left. The last two incidents were when we were blocking our street and vehicles could not pass. A prominent feel in the steering wheel of clicking, clunking, and play in the wheel accompanies these incidents. I had to, as others, to turn the car off and restart to carefully, amidst clicking and clunking, to return the car to our driveway where it will sit until we take frontage roads to our dealer. We recently received a notice from Hyundai that the steering wheel mechanisms' warranty has been extended 15 years from the ending date of the original warranty. The notice indicated that our Sonata Hybrid "may exhibit reduced power steering assist and/or motor driven power driven steering (MOPS)." We believe this is suggesting that MANY complaints have been sent to various authorities regarding this same issue. We now have a much delayed (due to our dealership's backed up service appointments) appointment to again address this problem which they say is not happening because they cannot replicate it. Many online comments indicate that people are scared that themselves, loved ones or others will be involved in a fatality due to this "intermittent" problem. We could not find a Hyundai Regional Manager with whom to correspond. We feel abandoned by Hyundai but hopefully not by the NHTSA.GOV. We are scared and disappointed. Is Hyundai really "committed to providing vehicles of outstanding quality and value" as its August, 2022, EXTENDED WARRANTY NOTIFICATION said. Please help. Hyundai dealers won't.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484989September 17, 2022
FUEL/PROPULSION SYSTEM
Vehicle caught on Fire.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

← Back to Hyundai Sonata