Hyundai Sonata Complaints

17,026 consumer complaints on file.

#11487679October 3, 2022
FUEL SYSTEM, GASOLINE
The contact owns a 2014 Hyundai Sonata. The contact received notification of NHTSA Campaign Number: 22V312000 (Fuel System, Gasoline) however, the part to do the repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487731October 3, 2022
SERVICE BRAKES, UNKNOWN OR OTHER, ELECTRICAL SYSTEM
I have been having this problem with the car since May 2022. I was driving normally and the car gave the warning: Hybrid System stop and do not drive - check brakes, well I took the car to the mechanic near where I live zip code 90017 (Pep Boys) I have the note of the service that was done the first was on 11 June/22 and the brakes were changed since I thought this would be the problem and more fluid. The problem continued even with new brakes. I went there again and they check the brake system and they said everything looks fine on 20 June/22. So, I decided to scheduled an inspection at Hyundai in Van Nuys zip code 91404 (29 July/22) and I reported my problem that I was having with warnings check brake all the time while I’m driving every day, but I don't have another car and I need to go to work. Hyundai also couldn't solve the problem of warnings check brakes and I still having this problem, I get the free way every day to go to work and I'm scared because I never know when a warning will appear and the car practically stops in the middle of the free way ( it happened every day) which is making me feel very insecure with this car because it is dangerous but I’m tired of this car and this problem I can’t even go to super market without stop the car because of the warning check brakes.. I will include the photos of the recipes of the services that were made. I would really like to be able to solve this problem and feel safe to drive the car. Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487420October 1, 2022
ENGINE
The engine failed. PIAZZA HYUNDAI in West Chester,Pa confirmed that the engine bearing in my THETA 2 ENGINE failed however HYUNDAI refused to honor their Expressed warranty of 10 year 100,000 mile. This engine is part f the Whistleblower's case which was reported to NHTSA however HYUNDAI refused to replace the engine even though they know they have a major problem with the design and manufacturing of their engine. We have been without our car since March of 2022. We want HYUNDAI to honor their warranty and compensate use for our loss of use of our vehicle during the last 6 months. HYUNDAI knew and knows they have a problem however they have failed to live up to their responsibility. Please contact me as soon as possible via phone and in writing. My cell # is [XXX]. My home # is [XXX]. My mailing address is [XXX]. I have additional documentation on this matter which I will provide to you once you contact m since I'm reporting this on my cell phone. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487224September 30, 2022
FUEL/PROPULSION SYSTEM, SERVICE BRAKES, ENGINE
While driving my 2013 Hyundai Sonata, I smelled fuel fumes coming through my a/c vents for several minutes. I shut the a/c off and rolled the windows down. White smoke began billowing out of my exhaust tail pipe then from under the hood. Being in the far left lane of a five lane freeway, other motorists and I were placed in danger as I had to travel across all lanes of traffic as my vehicle billowed thick white smoke into the air limiting the clear view of other motorists and increasing the chance of causing collisions. I pulled over to the shoulder of the freeway and then lost all power steering and brakes on my vehicle. I applied the emergency brake and brought my vehicle to a stop then turned it off. I looked at the temperature gauge and it read normal range but the check engine light came on along with several other dash lights. Once I turned the vehicle off, flames and billowing smoke began coming from under my hood. Four to five minutes later the fire extended to the cabin then the vehicle was fully engulfed. The fire department arrived and extinguished the vehicle fire. Prior to this drive, I have not smelled any fuel leaks or fuel odor inside or outside of the vehicle. It appears a fuel delivery component was the cause of the issue.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11487243September 30, 2022
ENGINE
The GDI 2.0L and 2.4L engines consume outrageous amounts of oil. Oil has to be added to the vehicle five times between Full Synthetic oil changes totaling almost $100 for just oil to refill the engine. For those who don’t check their oil level often, the dipstick will appear empty. That can lead to engine seizing, an overall decrease in power, and the breaking down of parts due to metal-on-metal impact. The engine also goes through several spark plugs at once. The amount of carbon deposit on the spark plugs is outrageous as well. The electrodes were completely burnt as if they had never been replaced since manufacturing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487179September 30, 2022
FUEL SYSTEM, DIESEL:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS
2013 HYUNDAI SONATA. CONSUMER WRITES IN REGARD TO LEAKING FUEL HOSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487196September 30, 2022
FUEL SYSTEM, GASOLINE
The contact owns a 2014 Hyundai Sonata. The contact stated that while driving, she smelled a strong fuel odor. No warning light was illuminated. The contact stated that a relative checked the vehicle and confirmed that gasoline was spread throughout the vehicle. The vehicle was towed to the dealer where it was diagnosed that the low-pressure fuel hose ruptured and needed to be replaced. The vehicle was repaired however, the contact stated that the dealer used a temporary fix until parts became available. The contact also stated that a high-pressure hose was used to clear the fuel from the vehicle and she was concerned for her safety while driving the vehicle. The contact then stated that she received notification of NHTSA Campaign Number: 22V312000 (Fuel System, Gasoline). The manufacturer was notified of the failure and a case number was provided but no further assistance was provided. The failure mileage was approximately 64,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487205September 30, 2022
SERVICE BRAKES, UNKNOWN OR OTHER
My "Hyundai system warning safely stop and don't drive". light went off with my brake light on also, we were driving on the freeway going around 60 mph I was I'm the middle lane causing me to have to hurry and pull over as Car came to complete stop.i went to brake check to see if the breaks needed to be replaced and after inspection they said everything was fine, brakes, rotors and brake fluid was fine it's been doing this more often now..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487211September 30, 2022
SERVICE BRAKES, ELECTRICAL SYSTEM, ENGINE
Had previous issue with HEV warning light and took to dealer. But While driving down the road last night, the HEV light on the dash comes on and beeps, the car sputters then the brakes slam on and the car immediately shut off in the travel lane. Turn car back on put into drive and same thing happens. Vehicle was towed to Dealer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487214September 30, 2022
ENGINE
The engine is consuming excessive oil. My vehicle is available for inspection The problem has been confirmed by an oil service company Valvoline in Munster, Indiana The "oil" lamp appeared on my dashboard for a brief moment. I filed claim with BBB Arbitration for the Hyundai Theta Engine Recall but since my engine hasn't blown up, they will probably deny it. Case # HEE2220129 Jump vs Hyundai Theta Engine Settlement Extended My engine is consuming a quart of oil every 3oo miles or less. 1)12/15/2021 – Oil is off stick. Mileage is 101,230 Oil services, based on being “Offstick” resulted in new oil filter and engine cleaner. 4/25/22 – Oil is off stick. Mileage is 103,003. Only 1,773 miles between the oil changes. 7/11/2022 – Oil is off stick. Mileage is 104,423. Only 1,420 miles between the oil changes I contacted Webb Hyundai in Merrillville, Indiana for a recall that needed to be performed. I subsequently contacted Hyundai Customer Service and informed them of my oil consumption problem. Given a PA Case number and told to ask Webb Hyundia to perform an oil consumption test. 7/28/2022 Webb Hyunda They indicated that they added ½ quart of oil to my car I requested it to be added. A ½ quart of oil on 7/28 after I had 3 quarts of oil added on 7/11/2022. Being at “at stick” level results is terrifying as my engine could combust. Plus the additional costs of cleaning out the engine as well. Please refer to Webb Hyundai Vehicle Inspection Report for more details pages 1-5. NOTE: The category “UNDER HOOD” specifically next to fluids. The box is marked in RED. Which means “requires immediate attention”. 6)On 8/17/2022 I had my oil checked and in ONLY 400 miles I was 1 quart low. 7)On 9/10/2022 I had my oil checked and in ONLY 286 miles I was 1 quart low.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487017September 29, 2022
LATCHES/LOCKS/LINKAGES
The contact owns a 2018 Hyundai Sonata. The contact stated that the key fob was accidently left inside the trunk but the trunk lid remained locked. The contact indicated that the feature preventing the key from becoming locked inside the trunk failed due to the trunks locking mechanism malfunctioning. The vehicle was previously serviced under the NHTSA Campaign Number: 21V619000 (Latches/Locks/Linkages) however, the failure occurred. The local dealer was notified of the failure but no assistance was offered. The manufacturer was not yet contacted. The failure mileage 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487065September 29, 2022
ENGINE
The vehicle is used as a commuter car, and driven primarily on NJ Turnpike at high speed. Over a two month period, on four occasions, the engine has shut off. All dash lights came on, and all power assist controls failed. Managed to get to shoulder of road, and after a few minutes, car would restart and run properly. The fourth time it happened, as I coasted onto shoulder, the car restarted by itself. Took car to dealer for diagnosis and repair and was told there were no codes and it "could be" any number of parts not working properly, but no actual diagnosis. Was charged $160 dollars, and I took vehicle home. But when I looked over the invoice, I found the description of problem was not what I had told service rep, so went back to talk to service manager. He told me to bring it back in and he would have it rechecked. Was told they drove car 35 miles a day but it never stalled. However, invoice shows same mileage went brought in and sent out. Again, they said they could find no codes, so they could not diagnose any problem. I went and picked vehicle up, but I drove through the dealer's parking lot to leave, I saw the engine service light was now illuminated, and returned the car to the service department. Was told they would check it out, and I went home. After three weeks, I called to find out status of car. Was informed they had yet to look at it, but would do so shortly. A week later I was told problem was a bad VCM Motor Assembly, and I was charged 788.70 dollars, to replace a part that apparently fine, when I dropped the vehicle off. Read numerous posts online by owners reporting this same engine shutting-off problem, since 2016. But no one has stated a definitive cause, or repair, by dealers. As to whether that was the cause of the engine shutting off, I will have to see.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487083September 29, 2022
ENGINE, FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
While I was driving, my check engine light came on. It wasn’t flashing so I was going to continue driving to a parts house (because the dealerships around me were closed) and have them check the codes that were present. Immediately after I had that thought, I noticed the car was smoking and the battery light and the traction control light had come on, so I proceeded to pull over and shut the vehicle off. I got out and noticed the hood had soot on the edges. I called 911 and watched the car go up I’m flames. This all happened in less than a mile. I noticed a fluid of some sort had sprayed out of my vehicle onto the road and the underneath the vehicle was coated in the fluid. This is still being investigated but I know of a lot of Hyundai/Kia vehicles have caught on fire while driving. I’m not 100% sure of the cause yet, but I want to document that this did happen to my vehicle. I would love to update as soon as we figure out what has caused the car to catch fire while I was driving.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11487115September 29, 2022
ENGINE
The engine siezed while driving on the highway. This is the second engine that has done this since I’ve been the owner in 2019.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487118September 29, 2022
ENGINE, ELECTRICAL SYSTEM
my check engine light has came up already three times within each month the codes that appear is P0014 / P1326 i have changed the oil many times and it still appears now my it to the point my car can't be driven it not let me drive it only at a certain limit
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487137September 29, 2022
ENGINE, UNKNOWN OR OTHER
on aug 18 i was driving on the interstate at 80 mph , suddenly i could no use my gas pedal it lost power , the engine and oil flashed lucky i was able to get my car pulled over out of harms way and called a tow truck , i had it towed to my nearest Hyundai dealership ,on september 22 my car was denied for engine replacement due to me being the second owner , i've only had this car a year , i would like to warn any one with a Hyundai to take caution because their is no warning signs until it happening .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487142September 29, 2022
ENGINE
The contact owns a 2016 Hyundai Sonata. The contact stated that the vehicle was taken to the dealer for routine maintenance and the contact was informed that there was a leak in the scored piston cylinder walls and that the part needed to be replaced. No warning light was illuminated. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that the vehicle was no longer under warranty. The failure mileage was approximately 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486825September 28, 2022
ENGINE
My car had a recall on the engine 3 months ago and now it is not there but long story short when I bought the car I drove it 300 miles,the engine blew the extended warranty company covered the engine replacement I drove it 7,000 miles changing the oil every 3,000 miles as per the warranty needed the engine blew again Warranty company replaced the engine I then found out about the recall and had it towed to the Hyundai dealership but they said since there was a different engine in the car they couldn't honor the recall even though the new engine that was put in was also recalled drove the car 3,000 more miles engine blew again it's been in the shop 6 and 1/2 months of the 12 months I've had it and twice I broke down in the middle of the street and on the highway once at a busy off ramp in the middle of crazy traffic I was stranded this past time for 2 hours during rush hour and in a blind spot and could not move my vehicle off the side of the road and was almost hit numerous times the warranty company has voided the contract since they have capped out the max limit spending the worth of the car but the mechanic says he could put the original engine back in the car so Hyundai would honor the recall however now the recall has suddenly disappeared and I know it was there because the mechanic told me about the recall I called Hyundai's recall customer service number they validated it and told me to have the car towed to Hyundai Hyundai validated the recall and said they could not honor it because it was a different engine it's just been a really big Mess and now I'm out of a car once again and now the recall has suddenly disappeared I'm not too sure what to do at this moment as I'm the only income in the house with a fiance and three kids and no car, since the first week of having the car I've had nothing but issues and I have service records and receipts to prove all of this and the shop verified the breakdown was caused by what the recall was for, engines from AL plant
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486935September 28, 2022
ENGINE
The contact owns a 2012 Hyundai Sonata. The contact stated that while her son was driving at 35-40 MPH, the vehicle stalled inadvertently. Several unknown warning lights were illuminated. The contact's son restarted the vehicle and pulled into a nearby parking lot. The vehicle was towed to an independent mechanic but was not diagnosed or repaired. The contact's son was able to drive the vehicle to his residence at slower speeds. The dealer was notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 98,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486581September 27, 2022
ENGINE
On Aug 21,2022 I was driving my car and making a right turn on a street called Armstrong Mill and the vehicle just died out on me. Me being a female not knowing anything about cars I thought it was my battery or alternator. I replaced them both totaling almost 1100 dollars. The car still wouldn't start. The mechanic checked my oil and it was DRY which was odd being that i had just got a oil change 07/01/2022,which i have proof of as well as 4 other oil changes i got this yr. So i get to work that night and i start to research. I have only had this car since Oct 20,2021 so I was so confused. I found the recall and civil suit against Hyundai. I called Don Franklin Hyundai the next morning the service guy, Chris, asked for the last 6 numbers of my vin. I provided it to him and he said yes there is a open recall on you vehicle i have to get the process started but i have to warn you they can deny it because its been open for so long even tho you are a new owner of the vehicle. Well that is exactly what they did. I got denied for having sludge on the engine which i was told came from poor maintenance of the vehicle concerning the oil change. I got a oil change in Jan, April, May and also July. I got the air fixed in the cars air conditioning and all i kept this car in shape. There was no problems with this car until this engine. Now i was just told by BBB autoline that my complaint was not eligible because per BBB national program extended warranty claims vehicles purchased after 07-01-2020 that did not have the ksds performed prior to the occurence or engine concern receive the benefits of the lifetime warranty. I had no clue of this was not made aware AT ALL! I need help I was financing this car and now nothing. Please tell me my next steps. My children and myself could have been hurt badly why do they even have these cars still on the market with such a dangerous recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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