Honda Pilot Complaints

9,418 consumer complaints on file.

#11639957January 31, 2025
ENGINE
The contact owns a 2017 Honda Pilot. The contact stated that while driving on several occasions at various speeds, the vehicle stalled. The contact stated that the vehicle restarted 12 minutes later and after five attempts during the first occasion. The contact stated the vehicle restarted each time, but the time increased to an hour on the final attempt to restart. The vehicle was towed to a dealer where it was diagnosed that the engine rod bearing had failed, and the engine needed to be replaced. The vehicle was not diagnosed. The vehicle was taken to a dealer where the same diagnoses was provided. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11640005January 31, 2025
ENGINE
The engine shut off when I when I went from a stopped position and attempted to accelerate. All power was lost to the vehicle, the engine died, the dashboard lost power and the radio turned off. The auto-stop feature also causes the engine to briefly cut out and the check engine light to illuminate on the dashboard. I replaced the year old battery, but the car still does this with a brand new battery.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639884January 31, 2025
AIR BAGS
The contact owns a 2021 Honda Pilot. The contact received notification of NHTSA Campaign Number: 24V064000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and inquired if there was air bag warning light illuminated. The dealer confirmed that the warning light was not illuminated and informed that parts would not be available until December 2025. The contact called another dealer, Honda of Annapolis (1736 West St, Annapolis, MD 21401); who confirmed that parts were not yet available. The manufacturer was made aware of the issue and opened a case. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639815January 31, 2025
FUEL/PROPULSION SYSTEM
I have received 2 recall notices on my vehicle. I have contacted my dealer, Round Rock Honda, to schedule an appointment, they advised the soonest they could get the vehicle in is over 3 months from now. They claimed it is because the technicians have to be trained how to perform the recalls. However, the recalls are very basic. One is a simply a software upgrade, the other is checking to ensure the fuel is properly secured. I asked what if something actually broke on my car and if I would have to wait 3-4 months. They said no, they have reservation times for that, but they only allocate a certain portion of their reservations & service time to recalls. So the real reason they scheduled me so far out isn't due to training or actual capacity, its just not a priority.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639707January 30, 2025
ENGINE
The contact owns a 2017 Honda Pilot. The contact stated while driving at approximately 65 MPH, the check engine warning light illuminated, and the vehicle started to lose motive power. The contact was able to pull over to the shoulder of the highway and stop the vehicle. The contact turned off and restarted the vehicle several times and was able to regain vehicle functionality however, the vehicle was unable to accelerate above 40 MPH. The vehicle was taken to a local dealer to be diagnosed. The dealer retrieved DTC: P2638 (Throttle body). The dealer determined that the engine was damaged and needed to be replaced. The vehicle was not repaired. The vehicle was taken back to the residence. The contact stated that while starting the vehicle, there was an abnormal knocking sound coming from the engine compartment. The contact stated that the sound was a metal-on-metal knocking sound. The manufacturer was informed of the failure. The failure mileage was approximately 157,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639753January 30, 2025
ELECTRICAL SYSTEM, WHEELS, ENGINE
I have had numerous issues with the car stalling while in idle- it will shut off but still display all the warning lights on the dash. It would require the car engine to be restarted. Has happened at stop signs, stop lights, carpool lights. This has happened at least 10 times over 3.5 years. Last week I had a similar issue but this time it was much scarier- it did that same shut off but completely shut off the engine. All systems were black and the start button did not trigger a response for at least a minute. Once it finally restarted it displayed a “lost power” message on the screen. More similar issues to report.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639669January 30, 2025
SEATS
Third row seat headrest on passenger side will not stay up, so actually does make the seat unusable. Numberous complaints have been posted on line as a manufacturing defect, and a service bulletin was issued. I do not think it has ever worked I purchased the car in March of 24 with only 27,000 miles still under Honda Warranty. Discovered the issue when trying to use the third row seat. Dealer said there are no parts to fix it. Another dealer said they can fix it $650.00. Should not be responsible for paying for this to be fixed. On line states there is a recall number Y7Y. Honda Customer Service can not find anything. I bought a Honda because it is a Honda.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639408January 29, 2025
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
All of the warning lights come on the dashboard, the D for Drive flashes. While driving the vehicle downshifts and stalls and loses power and 75% of the time when you come to a complete stop the car completely stalls, loses power and you have to manually turn the engine off and restart the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639418January 29, 2025
FUEL SYSTEM, GASOLINE
The contact owns a 2018 Honda Pilot. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that several attempts were needed to start the vehicle daily and that there was a loss of miles per gallon of fuel. The vehicle was not taken to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The contact related the failure to NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline). The failure mileage was approximately 69,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639426January 29, 2025
ENGINE, ELECTRICAL SYSTEM
The engine stalled when I did not disable idle-stop. When I slowed down and stopped my Pilot 2020 due to traffic or traffic lights, the idle-stop activated. The engine was then stalled occasionally and the system requested me to step the brake and push start button to restart my Pilot. However, when I tried to restart it, the battery warning sign lit up and it made restart unsuccessful. I will then have to wait for a minute or two and tried again. I found this problem a few months after I bought my Pilot 2020 and I had reported the problem to my Paul Miller Honda service at West Caldwell, NJ. Honda service identified the problem but they do not know what is the exact cause of the symptom and suspect faulty battery. Honda service helped me to change batteries several times already and last time was Dec 10, 2024.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639166January 28, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2017 Honda Pilot. The contact stated there was a ticking sound coming from the engine compartment while starting the vehicle and while accelerating at various speeds, and while the vehicle was idling. The contact stated that the sound was intermittent at first but had become constant. There were no warning lights illuminated. The vehicle was taken to the dealer and was diagnosed with engine failure. The vehicle had not been repaired. The vehicle was taken to a certified mechanic at Gateway Auto Tech (2205 Gateway Dr #1410, Grand Forks, ND 58203), who confirmed that the engine failure due to metal contamination in the oil, causing the ticking sound at 1500 - 2000 RPM. The vehicle had not been repaired. The manufacturer was made aware of the failure. The manufacturer confirmed that the vehicle was not covered under warranty or recall. The failure mileage was approximately 74,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639189January 28, 2025
ENGINE
the engine has Rod knocking sound engine failure can cause an accident Had dealership verify and recommended a new motor No warning lights or messages about anything wrong
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639195January 28, 2025
ELECTRICAL SYSTEM
REAR PASSENGER DOOR IS MARKING OPEN WHEN DOOR IS LOCKED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638692January 27, 2025
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, LANE DEPARTURE: WARNING, FORWARD COLLISION AVOIDANCE: WARNINGS
Upon startup I frequently get the following warnings: -Collision Mitigation System Problem -Road Departure Mitigation System Problem -Adaptive Cruise Control Problem -Lane Keeping Assist Problem -Braking System Error All mechanical systems work fine but cruise control and all of the “smart” safety features don’t work. A simple google search will show hundreds of owners experiencing the same problem with this generation as well as Odysseys that likely use the same system. Dealers want $1700-$2000 to replace the forward facing camera. However, this is clearly a defective part from Honda and they need to recall and fix it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638755January 27, 2025
SUSPENSION
Rear suspension subframe is rusted out and is not safe to drive by state inspection standards. The vehicle is not under a recall and dealer estimates about $200 to put on lift and inspect it. I am the owner of said vehicle and have had my own automobile repair shop for over 35 years, and am currently an official state safety inspection station. The local dealer says they need to inspect the vehicle and that I will be charged for it. I feel that since this is a defect in the vehicle and that it is a safety item that they should inspect it at no charge. I further believe that it will be recalled in the near future and will either repair it here and hope for reimbursement or get a new vehicle and hold on to this and see what happens.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638757January 27, 2025
ENGINE
The engine failed and has to be replaced. Mechanic said rod bearing caused engine failure. Daughter was stranded on side of the road due to sudden failure. There was no warning and the vehicle only has 120,000 miles on it with all oil changes done as required.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638817January 27, 2025
ENGINE
I took my car to my mechanic because I heard a noise in the engine area. My mechanic told me that it was the rear engine bearings. I maintain my car regularly with Firestone Auto Care Center and I only 102,000 on my 2016 Honda Pilot. I feel that a engine with regular maintenance should fail like this. I see there is a recall for 2016 Honda Pilot but my VIN is part of this recall. It seems to me that my engine has the same problem as this other recall and my VIN should be covered. Also I feel this is safety issue because the engine could fail and the driver could lose control of vehicle causing an accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638869January 27, 2025
BACK OVER PREVENTION
The contact owns a 2019 Honda Pilot. The contact stated while driving at an undisclosed speed, the backover prevention camera failed to function as intended. The contact stated that the back-over prevention screen displayed a multi-color screen. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 33,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638704January 27, 2025
AIR BAGS
The contact owns a 2021 Honda Pilot. The contact received notification of NHTSA Campaign Number: 24V064000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638591January 26, 2025
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
Multiple warning lights and alarms sounding after starting the engine: Collision Mitigation System Problem. Road Departure Mitigation System Problem. Adaptive Cruise Control Problem. Lane Keeping Assist Problem. Auto High Beam Braking System Error. When these warning lights are on, the vehicle continues to drive and brake as if these features were not installed. HOWEVER, since the "Brake System Error" light is now always illuminated, there is no longer an on dash warning to indicate an actual problem with the braking system. This began in August of 2024 as a single episode. It escalated to intermittent occurrences. It now happens every time. Malfunctioning braking and lane minding systems pose obvious danger to passengers. Problem was noted by Virginia State Vehicle Inspection station.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Honda Pilot