Honda Pilot Complaints

9,418 consumer complaints on file.

#10618324August 2, 2014
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
I TRIED TO TURN MY HEADLIGHTS ON IN MY DRIVEWAY AND THE LOW BEAMS WOULD NOT COME ON. I SHUT THE CAR OFF AND TRIED AGAIN, AND THE LOW BEAMS CAME ON. AFTER THE LOW BEAMS STARTED WORKING AGAIN I TRIED TO TURN THE HIGH BEAMS ON, AND THEY WOULD NOT WORK, AND HAVE NOT WORKED SINCE. I SPOKE TO THE DEALER AND THEY SAID THAT THE RECALL FOR THE HEADLIGHT WIRING HARNESS ONLY AFFECTS THE LOW BEAMS. THEY ALSO SAID THAT I WOULD HAVE TO PAY THE DIAGNOSES FEE. IT IS NOTED IN THE RECALL WHICH IS NHTSA RECALL CAMPAIGN NUMBER : 12V136000 THAT THE DEALER WILL REPLACE EITHER THE WIRING HARNESS OR THE LIGHTING SWITCH AS NECESSARY, FREE OF CHARGE. THE DEALER ALSO SAID THAT THEY HAD NEVER HEARD OF THIS ISSUE (WHICH IS CLEARLY DOCUMENTED). HONDA NEEDS TO LET THE DEALERS THAT THEY ARE OBLIGATED TO FIX THIS PROBLEM. THE DEALER ALSO TOLD ME THAT I WAS NOT A CUSTOMER OF THEIRS BECAUSE I DID NOT BUY THE CAR THERE OR RECEIVE REGULAR SERVICES THERE, AND THAT I SHOULD JUST PAY THE DIAGNOSES FEE SO THAT THEY COULD PAY THEIR TECHNICIANS. NEEDLESS TO SAY THE DEALER WAS NO HELP AND IS THE ONLY ONE IN MY AREA. SCREW YOU HONDA, AND SCHOLFIELD HONDA AS WELL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10617876July 31, 2014
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER, SEATS
TL* THE CONTACT OWNS A 2004 HONDA PILOT. THE CONTACT STATED THAT THE DRIVERS SIDE SEAT WARMER WAS ACTIVATED AND BECAME EXTREMELY HOT. IN ADDITION, THERE WAS A BURNING ODOR THROUGHOUT THE VEHICLE. AS A RESULT, THE DRIVER SUSTAINED A BURN. THE FAILURE OCCURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 110,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#10617912July 31, 2014
SERVICE BRAKES, SUSPENSION, STEERING
2011 HONDA PILOT EXPERIENCING A SEVERE VIBRATION ISSUES WHEN APPLYING THE BRAKES WHEN TRAVELING AT HIGHWAY SPEEDS (45MPH+). THE VEHICLE STABILITY, STEERING AND CONTROL DO NOT FEEL SAFE UNDER THESE CONDITIONS. WE FIRST IDENTIFIED THE PROBLEM WITH HONDA AT 39000 MILES IN 2012 AND THEY BALANCED THE TIRES. BROUGHT TO HONDA'S ATTENTION AGAIN AT 69000 MILES IN AUGUST 2013. THEY REPLACED THE FRONT AND REAR BRAKE PADS AND RESURFACED FRONT AND REAR THE ROTORS FOR A CHARGE OF $478. STILL EXPERIENCING AT 80000 MILES AND THEY SAID WE NEED NEW FRONT ROTORS ($440) AND NEED TO REPLACE COMPLIANCE ARM BUSHINGS (FOUND COMPLIANCE BUSHINGS SPLIT AND TORN) FOR $736.95. PLEASE INVESTIGATE AS A SERIOUS DEFECTIVE ISSUE THAT PERHAPS WARRANTS A RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10615944July 24, 2014
AIR BAGS
SUDDENLY, OUR SRS DASHBOARD LIGHT CAME ON AND WILL NOT GO OFF. AFTER LOOKING AT THE OWNER'S MANUAL, WE PROMPTLY SET-UP A SERVICE APPT AT HONDA TO DIAGNOSE/FIX THE PROBLEM AS IT RELATES TO AN IMPORTANT VEHICLE SAFETY FEATURE. IN THE MEANTIME, A FAMILY MEMBER WHO WORKS IN THE AUTO REPAIR INDUSTRY USED HIS COMPUTER TO PULL THE CODES AND DIAGNOSE THE PROBLEM SO WE WOULD KNOW WHAT HONDA SERVICE SHOULD BE TELLING US AT THE APPOINTMENT. THE VEHICLE IS SHOWING AN ERROR CODE OF 42-11 FOR THE FRONT IMPACT AIRBAG SENSOR ON THE PASSENGER SIDE. THIS VEHICLE HAS NOT BEEN IN AN ACCIDENT AND THERE IS NO REASON FOR THE SUDDEN MALFUNCTION. UPON VISUAL INSPECTION OF BOTH FRONT SENSORS, THE YELLOW PROTECTIVE SHEATH HAS PULLED BACK FROM THE SENSOR, LEAVING THE JUNCTION WHERE THE WIRES MEET THE SENSOR EXPOSED LOW IN THE ENGINE, AND THUS CREATES THE POTENTIAL FOR DEBRIS AND WEATHER TO IMPACT THEIR PERFORMANCE. IN DOING RESEARCH ONLINE, THERE ARE NUMEROUS HONDA PILOT OWNERS WHO ARE EXPERIENCING A SIMILAR PROBLEM WITH THE AIRBAG SENSORS AND HONDA IS CHARGING HUNDREDS OF DOLLARS TO FIX A SAFETY PROBLEM THAT SEEMS TO BE WIDESPREAD AMONG THIS VEHICLE. I BELIEVE THAT THIS SHOULD BE INVESTIGATED AS A RECALL ITEM BECAUSE IT IS A HUGE SAFETY ISSUE IF THE AIRBAG SENSORS WILL NOT ALLOW AIRBAGS TO DEPLOY IN AN ACCIDENT. PLEASE SEE THE LINK BELOW FOR JUST SOME OF THE OWNERS WHO HAVE DOCUMENTED THIS ISSUE IN AN ONLINE FORUM: HTTP://WWW.ARFC.ORG/COMPLAINTS/2005/HONDA/PILOT/AIR_BAGS/PROBLEM.ASPX. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10616014July 24, 2014
POWER TRAIN
TRANSMISSION OVERHEATED, OVER PRESSURIZED AND SPRAYED OUT BLEEDER VALVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10615640July 23, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2003 HONDA PILOT. WHILE DRIVING APPROXIMATELY 60 MPH, THE CONTACT DOWNSHIFTED AND THE VEHICLE AUTOMATICALLY SHIFTED BACK INTO GEAR. THE FAILURE OCCURRED TWICE. THE DEALER STATED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 142,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10615689July 23, 2014
POWER TRAIN
INTERMITTENT, AUDIBLE VIBRATION/SHUDDER BETWEEN 35-50 MPH WHILE ACCELERATING. DEALER INSPECTION BELIEVES IT'S THE TORQUE CONVERTER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10611417July 18, 2014
ENGINE, POWER TRAIN
I HAD BEEN DRIVING FOR ABOUT 15 MINUTES WHEN CAR SUDDENLY FAILED TO MAINTAIN SPEED AND SLOWED FROM 45 MPH TO 30-35 MPH. I COULD NOT GET CAR TO ACCELERATE, ENGINE WAS AUDIBLY STRAINED AND SMOKE WAS SHORTLY EVIDENT FROM UNDER HOOD. I PUT ON MY EMERGENCY FLASHERS AND PULLED OFF THE ROAD AS SOON AS IT WAS SAFE TO DO SO. NO WARNING LIGHTS WERE ILLUMINATED. SMOKE CEASED WHEN I TURNED THE ENGINE OFF. UPON EXITING THE CAR I OBSERVED A HEAVY STREAM OF BROWN OILY LIQUID DRAINING FROM HOOD AND ADDITIONAL BLUE OILY FLUID FOLLOWING SHORTLY THEREAFTER. I CHECKED THE FLUID LEVELS TO FIND TOTALLY DEPLETED TRANSMISSION FLUID AND RAPIDLY DIMINISHING ENGINE COOLANT. I CALLED MY HONDA DEALER SERVICE DEPT. AND WAS ADVISED NOT TO DRIVE THE CAR AND TO HAVE IT TOWED TO THE SERVICE DEPT. WHICH I DID. IT WAS DETERMINED THAT A HOSE HAD DISCONNECTED AND THE RADIATOR WOULD NEED REPLACEMENT. HE COULD OFFER NO EXPLANATION AS TO WHAT CAUSED THE PROBLEM STATING IT HAD NOT SEEN IT BEFORE. TOTAL COST: $825.00. GIVEN THE MANY INTERNET COMPLAINTS OF THIS IDENTICAL PROBLEM UNREPORTED TO OFFICIAL AGENCIES COMBINED WITH THOSE REPORTED TO HONDA CORPORATE AND NHTSA I AM UNCONVINCED THAT ALL HONDA DEALERSHIPS ARE UNAWARE OF THIS ISSUE. I AM, HOWEVER, TOTALLY CONVINCED THAT SERIOUS INJURY OR DEATH WOULD HAVE RESULTED HAD I BEEN DRIVING ON A CROWDED HIGHWAY AT 70 MPH WHEN THIS HOSE DISCONNECTED CAUSING AN INSTANTANEOUS LOSS OF SPEED WITH IMPENDING ENGINE FAILURE. I AM EQUALLY CONVINCED THAT HONDA CORP. IS NEGLIGENT IN NOT ADMITTING THIS TO BE A MANUFACTURING DEFECT WORTHY OF A VOLUNTARY RECALL AND FINANCIAL REIMBURSEMENT TO IT'S CUSTOMERS. NHTSA IS NEGLIGENT IN IT'S LACK OF ATTENTION TO THE SERIOUS NATURE OF THIS PROBLEM AND FAILURE TO MANDATE A RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10614553July 18, 2014
ENGINE
TL* THE CONTACT OWNS 2006 HONDA PILOT. THE CONTACT STATED THAT WHEN DRIVING, AN ABNORMAL NOISE WAS HEARD FROM THE ENGINE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE ENGINE PISTON WAS WORN AND MADE CONTACT WITH THE CYLINDER. AS A RESULT, THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURE WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V382000 (ENGINE). THE FAILURE MILEAGE WAS 65,000 AND THE CURRENT MILEAGE WAS 66,000. UPDATED 8/19/14*CN UPDATED 08/24/2017*CT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10611169July 17, 2014
AIR BAGS, STEERING
WHILE DRIVING ON INTERSTATE, SUDDENLY THE WHEEL JERKED TO THE LEFT AND MY VEHICLE CRASHED INTO THE MEDIAN GUARD RAIL THEN VEERED BACK ACROSS THE ROAD TO STOP ON AN EMBANKMENT. THE CAUSE OF THE WHEEL JERKING TO THE LEFT IS UNKNOWN. FORTUNATELY THERE WERE NO OTHER VEHICLES INVOLVED. WHEN THE DRIVER'S SIDE CURTAIN AIRBAG DEPLOYED, MY HEAD BECAME TRAPPED BETWEEN THE DRIVER'S SIDE WINDOW AND THE AIRBAG, RESULTING IN CLOSED HEAD INJURY. I BELIEVE THE AIRBAG DEPLOYED LATE CAUSING THIS TO OCCUR. I ALSO BELIEVE THERE IS SOMETHING WRONG WITH THE STEERING WHICH CAUSED THE VEHICLE TO JERK THE WAY IT DID. THE VEHICLE HAS BEEN PROPERLY MAINTAINED AND WAS IN GREAT CONDITION. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10610946July 16, 2014
EXTERIOR LIGHTING:HEADLIGHTS, EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2007 HONDA PILOT. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 35 MPH, THE LOW BEAM HEADLIGHTS FAILED WITHOUT WARNING AND FAILED TO REACTIVATE. THE CONTACT STATED THAT NO WARNING LIGHTS ILLUMINATED ON THE INSTRUMENT PANEL. THE DEALER WAS NOT MADE AWARE OF THE PROBLEM. THE MANUFACTURER WAS NOTIFIED OF PROBLEM AND INFORMED THE CONTACT TO TAKE VEHICLE INTO DEALER FOR DIAGNOSIS TESTING. THE FAILURE MILEAGE WAS 25,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10610709July 15, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2014 HONDA PILOT. THE CONTACT STATED THAT THE WHEN ACTIVATING THE BRAKES, THE VEHICLE FAILED TO STOP. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE WAS UNABLE TO BE DUPLICATED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 13,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10610805July 15, 2014
SUSPENSION
DURING REGULAR MAINTENANCE FOR A 2010 HONDA PILOT WITH 42501 MILES, OWNER WAS INFORMED OF AN UNSAFE CONDITION RESULTING FROM A ROUTINE INSPECTION. DEALERSHIP INFORMED CUSTOMER THAT THE FRONT COMPLIANCE BUSHINGS WERE WORN/LOOSE. DEALERSHIP INFORMED CUSTOMER THAT THIS UNSAFE CONDITION COULD RESULT IN EXCESSIVE TIRE WEAR, VIBRATION & POSSIBLE LOSS OF CONTROL OF VEHICLE IF NOT CORRECTED. VEHICLE IS OUT OF WARRANTY AND IT WILL COST $628.00 TO REPLACE BOTH FRONT BUSHINGS AND ANOTHER $98.98 FOR AN ALIGNMENT THAT WILL BE NEEDED AFTER BUSHINGS ARE REPLACED. TOTAL COST OF 726.98. CUSTOMER HAD NOT NOTICED ANY PROBLEMS, BEFORE TAKING CAR TO THE DEALERSHIP. CUSTOMER HAD NOTICED WHILE RESEARCHING HONDA COMPLIANCE BUSHINGS ON THE INTERNET AN EXCESSIVE AMOUNT OF COMPLAINTS FOR LOW MILEAGE VEHICLES. HARD TO BELIEVE THAT A COMPANY LIKE HONDA THAT PREACHES QUALITY CAN HAVE AN EXCESSIVE AMOUNT OF SUSPENSION COMPLAINTS ON LOW MILEAGE VEHICLES AND HAVE NOT ADDRESSED THE PROBLEM WITH A VOLUNTARY RECALL. SAW AT LEAST 3 COMPLAINTS ON THIS SITE ALONE, JUST FOR THE 2010 PILOT. ALSO APPEARS TO BE A COMMON PROBLEM ON OTHER MODELS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10610849July 15, 2014
WHEELS
I WAS DRIVING ON THE BRIDGE AND HIT SOMETHING METAL ON THE BRIDGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10610317July 14, 2014
POWER TRAIN, POWER TRAIN:AUTOMATIC TRANSMISSION
TL* THE CONTACT OWNS A 2003 HONDA PILOT. THE CONTACT STATED THAT THE VEHICLE DECELERATED FROM 65 MPH TO 30 MPH WITHOUT WARNING. AN INDEPENDENT MECHANIC LOCATED A FAILURE CODE AT THE TRANSMISSION SPEED SENSOR. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 154,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10610448July 14, 2014
ELECTRICAL SYSTEM
IGNITION SWITCH FAILED WHEN I TRIED TO PUT THE KEY IN THE SLOT IT HAD SOME RESISTENCE. ALMOST LIKE I WAS USING THE WRONG KEY. CAR WAS UNABLE TO START BECAUSE THE KEY DID NOT GO IN PROPERLY. TRIED TO USE WD40 TO LOOSEN THE TUMBLERS BUT DID NOT WORK. HAD TO CALL A TOW TRUCK AND TAKE TO MECHANIC. KEY STILL WORKED ON THE DOOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10610511July 14, 2014
POWER TRAIN, ENGINE AND ENGINE COOLING
TRANSCOOLER FAILURE HAS FLOODED RADIATOR WITH TRANSMISSION FLUID & TRANSMISSION WITH COOLANT RUINING BOTH MAJOR COMPONENTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10610001July 12, 2014
ELECTRICAL SYSTEM
CAR KEY GOES IN IGNITION AND WILL NOT TURN. THIS IS A DANGER WHEN YOU CAN NOT START THE CAR AND GET OUT OF A DANGEROUS SITUATION. I READ ON LINE MANY OTHER PILOTS WITH THE SAME PROBLEM. HONDA HAS A BAD PART. HONDA WANTS $500 TO FIX A BAD PART THAT NEEDS TO BE RECALLED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10609156July 9, 2014
ENGINE
TL* THE CONTACT OWNS A 2004 HONDA PILOT. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 60 MPH, THE ENGINE STALLED AND FAILED TO RESTART WITHOUT WARNING. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER FOR DIAGNOSTIC TESTING WHERE THE TECHNICIAN STATED THAT THE TIMING BELT HAD DISLODGED AND CAUSED INTERNAL DAMAGE TO THE ENGINE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 108,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10609272July 9, 2014
STEERING, STEERING:HYDRAULIC POWER ASSIST SYSTEM
TL* THE CONTACT OWNS A 2004 HONDA PILOT. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 45 MPH, THERE WAS A LOAD NOISE EMITTED FROM THE VEHICLE WHEN THE STEERING WHEEL WAS TURNED. THE VEHICLE WAS TAKEN TO DEALER, WHO STATED THAT THE POWER STEERING PUMP SEALS FAILED AND RESERVOIR WAS CLOGGED. AS A RESULT, THE POWER STEERING PUMP AND RESERVOIR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THIS FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 134,505.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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