Honda Pilot Complaints

9,418 consumer complaints on file.

#10630978September 5, 2014
ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES
DRIVING AT SLOW SPEED, SOMETIMES WHEN JUST STARTING TO MOVE THE VEHICLE, THERE IS A SHUDDERING ON THE BRAKE AND THE VSA WARNING LIGHT COMES ON. THIS HAPPENED ONLY OCCASIONALLY AT FIRST AND THE WARNING LIGHT WOULD GO OFF. THE WARNING LIGHT NOW IS ALWAYS ON. THE VEHICLE HAS BEEN SERVICED AND IS UP TO DATE ON ALL MAINTENANCE. DEALER AND ANOTHER MECHANIC SAY IT IS THE VSA OR YAW SENSOR IN THE CENTER CONSOLE THAT NEEDS TO BE REPLACED AT A COST OF $1,000-$2,0000. IT SEEMS TO BE THE VERY SAME ISSUE THAT THE RECALL ON THE 2005 MODEL ADDRESSED. HONDA SAYS 2006 MODELS ARE NOT PART OF THE RECALL. HOW MANY COMPLAINTS DOES IT TAKE TO BE ADDED TO THE RECALL? IS THIS A SAFETY ISSUE? THE VEHICLE WON'T PASS STATE INSPECTION NEXT YEAR IF THE WARNING LIGHT IS ON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10631109September 5, 2014
SEAT BELTS
TL* THE CONTACT OWNS A 2005 HONDA PILOT. THE CONTACT STATED THAT WHILE DRIVING AT 35 MPH, THE PASSENGER IN THE MIDDLE SECTION WAS STUCK WITH THE SEAT BELT AROUND HIS NECK. THE CONTACT MERGED TO THE SHOULDER OF THE ROAD, ATTEMPTED TO RELEASE THE PASSENGER BUT THE SEAT BELT SEIZED, AND THE SEAT BELT BUCKLE WAS STUCK. THE PASSENGER SUSTAINED INJURIES THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 200,000.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10630111September 2, 2014
SEATS
I AM COMPLAINING OF THE HORRIBLE HEAD RESTRAINTS THAT PUSH MY HEAD AND NECK FORWARD. I HAVE VERY GOOD POSTURE AND AM ONLY COMFORTABLE SEATING UP STRAIGHT. I JUST PURCHASED THIS CAR USED TO REPLACE MY BELOVED JEEP GRAND CHEROKEE. I HAVE OWNED TWO CHEROKEES BUT DID NOT BUY A NEW ONE BECAUSE OF , THE REDUCED WINDOWS, POOR VISIBILITY AND HORRIBLE FORWARD TILTING HEAD RESTRAINTS, THE CHEROKEE IS LIKE BEING IN A COFFIN SO I HAD TO LOOK AT ANOTHER MANUFACTURER. OVER ALL THE PILOT IS A GOOD OPTION WITH MUCH BIGGER WINDOWS AND VISIBILITY BUT THE HEAD RESTRAINTS ARE ALSO TERRIBLE. I CAN NOT REST MY BACK ON THE BACK OF THE SEAT IN A FAIRLY UPRIGHT POSITION WITHOUT MY HEAD PUSHED FORWARD BY THE HEAD RESTRAINT. I TRIED BUT ENDED UP WITH A HEAD ACHE EVERY TIME I DROVE THE CAR. WHAT IS THE CAR INDUSTRY THINKING? DO PEOPLE SIT IN THESE CARS/SUV'S? I KNOW MANY THAT SAY JUST RECLINE YOUR SEAT. WHAT THE HELL HELP IS THAT? I DON'T LIKE TO BE RECLINED OR AM I COMFORTABLE RECLINED PLUS DOES THAT NOT DEFEAT THE POINT OF A HEAD RESTRAINT? A PERSON SHOULD BE ABLE TO SIT IN THEIR CAR AND HAVE THEIR SEAT SUPPORT THEIR BODY WHILE ALSO ALIGNING THE HEAD RESTRAINT TO SUPPORT THEIR HEAD FROM INJURY ON IMPACT. THE CAR MANUFACTURERS NEED TO GET THEIR HEADS IN THE GAME AND MAKE THE CARS SAFE BUT COMFORTABLE WITHOUT HAVING TO RECLINE YOUR SEAT AS IF YOU ARE IN A LAZYBOY CHAIR. THIS IS INFURIATING. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10629517August 30, 2014
AIR BAGS
RE: RECALL # JF7 PASSENGER AIRBAG INFLATOR (FOR 2003 - 2007 HONDA PILOTS SOLD IN HIGH ABSOLUTE HUMIDITY STATES) MY VEHICLE WAS SOLD NEW IN FEBRUARY 2003 IN MYRTLE BEACH, AN OCEAN-FRONT CITY IN SOUTH CAROLINA, ONE OF THE STATES REFERRED TO IN THE ABOVE RECALL AS HAVING HIGH ABSOLUTE HUMIDITY. THE VEHICLE REMAINED TITLED IN COASTAL SOUTH CAROLINA FROM FEBRUARY 2003 UNTIL MARCH 2007, A PERIOD OF FOUR YEARS. BECAUSE THE VEHICLE SPENT THE FIRST FOUR YEARS OF ITS EXISTENCE IN AN AREA OF HIGH ABSOLUTE HUMIDITY, I AM CONCERNED ABOUT THE PRESENT AND FUTURE FUNCTIONALITY OF BOTH DRIVER AND PASSENGER AIRBAG INFLATORS. PLEASE ADD MY VEHICLE TO THE RECALL LIST FOR REPLACEMENT OF BOTH AIRBAG INFLATORS. THANK YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10629063August 28, 2014
POWER TRAIN
TRANSMISSION SHUDDER BETWEEN 35-40 MPH. THIS IS A WELL KNOWN PROBLEM THAT IS CAUSED BY A FAILING TORQUE CONVERTER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10629222August 28, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2004 HONDA PILOT. THE CONTACT STATED THAT THE GEAR FAILED TO ENGAGE WHEN SHIFTING FROM PARK INTO DRIVE POSITION. THE FAILURE CAUSED THE VEHICLE TO HESITATE WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE CONTACT HAD TO RESTART THE VEHICLE SEVERAL TIMES TO STOP THE FAILURE FROM RECURRING. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10628351August 26, 2014
ELECTRICAL SYSTEM:IGNITION:SWITCH
A COUPLE OF YEARS AGO, WE HAD OUR MECHANIC (WHO WORKED WITH A LOCKSMITH) REBUILD THE IGNITION SWITCH BECAUSE OUR KEYS WERE FAILING TO TURN THE SWITCH, MAKING IT IMPOSSIBLE TO START THE CAR. THIS REPAIR COST US ABOUT $400. WE ALSO HAD NEW KEYS CUT. NOW THE PROBLEM HAS RESURFACED. THE KEYS ARE NOT WORN, BUT THEY ARE STILL UNABLE TO TURN THE SWITCH UNLESS THEY GO IN "JUST RIGHT" -- WHICH MEANS 15+ MINUTES OF FIDDLING WITH THE KEY TO START THE CAR -- AND SOMETIMES IT JUST DOESN'T WORK AT ALL. THE LOCKSMITH WILL CHARGE US ANOTHER $400 TO REBUILD THE SWITCH AGAIN -- OR WE CAN PAY $535 (PLUS TAX) TO THE DEALERSHIP TO HAVE THEM REPLACE IT. [THIS DOES NOT INCLUDE THE DOOR LOCKS, BY THE WAY, WHICH WOULD STILL HAVE TO BE OPENED WITH THE OLD KEY -- AND COST ANOTHER $400 TO REPLACE.] WE HAVE STARTED LEAVING A KEY IN THE IGNITION AT ALL TIMES TO ENSURE THAT WE CAN USE THE CAR. ONCE WE GET IT IN THERE, WE JUST LEAVE IT THERE. WE DRAPE A SMALL TOWEL OVER THE STEERING COLUMN TO HIDE THE KEY, BUT THERE IT STAYS. IT'S A RIDICULOUS SITUATION, AND WE ARE NOT ALONE. I SEE A LOT OF PEOPLE COMPLAINING ABOUT THIS ONLINE. WHY HAS THIS NOT BEEN RECALLED? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10628477August 26, 2014
AIR BAGS
THE 2007 HONDA PILOT IS INCLUDED IN A LIST OF HONDA VEHICLES AS PART OF YOUR RECALL #14V-35 DATED 6/19/2014. TODAY I CONTACTED AMERICAN HONDA CUSTOMER SERVICE AND THEY VERIFIED THAT THE VIN OF MY 2007 PILOT IS INCLUDED IN THE RECALL. I WAS INFORMED THAT THE COMPANY HAS NOT YET SENT OWNERS A RECALL NOTICE AND THEY HAVE NO SCHEDULE YET TO GET THE APPROPRIATE PARTS TO THE DEALERS. WHAT REALLY DISTURBS ME IS, THE SPOKESPERSON CONFIRMED THIS IS A SAFETY ISSUE AND IF WE CHOSE TO CONTINUE TO DRIVE THE VEHICLE, WE MUST DRIVE WITH EXTREME CAUTION, AS FRONT PASSENGERS COULD BE SERIOUSLY HURT IN A FRONTAL COLLISION. AMERICAN HONDA IS NOT GIVING US A CHOICE BUT A SENTENCE. WE MUST DRIVE IT AS IT IS THE ONLY VEHICLE AVAILABLE FOR WORK COMMUTING, AND VISITING SICK FAMILY UP-STATE. SO WE CONTINUE TO DRIVE A DEFECTIVE VEHICLE, KNOWING THAT POSSIBLY, THROUGH NO FAULT OF OUR OWN, THE DRIVER AND FRONT PASSENGER COULD BE SERIOUSLY INJURED. THERE MUST BE THOUSANDS OF OTHER PEOPLE WHO ARE ALSO IN THE SAME POSITION WITHIN THE SCOPE OF THIS RECALL. NHTSA MUST PUT MAJOR PRESSURE ON AMERICAN HONDA TO FIX THESE VEHICLES BEFORE WE OR SOMEONE ELSE IS SERIOUSLY INJURED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10628472August 26, 2014
SEATS
HEADRESTS (HEAD RESTRAINTS) IN ALL THE NEW CARS I HAVE SAT IN ARE EXTREMELY UNCOMFORTABLE. I AM A 5'10" WOMAN. THE HEAD RESTRAINTS PUSH MY HEAD AND NECK FORWARD. I WAS ADVISED TO RECLINE MY SEAT, BUT THIS IS NOT ERGONOMICALLY CORRECT FOR ME AND CAUSES ME HIP AND LOWER BACK PAIN. AFTER SPENDING YEARS AND MUCH MONEY GETTING MY SPINE IN GOOD ALIGNMENT I AM NOT ABOUT TO HAVE IT RUINED BY RIDING IN MY CAR. THE CAR INSURANCE COMPANIES MIGHT FEEL THAT THEY ARE COVERING THEIR **** BY HAVING THESE NEW RULES/RESTRICTIONS, BUT I HOPE THE HEALTH INSURANCE COMPANIES CATCH ON SOON THAT THEY WILL BE PAYING MANY MORE CLAIMS FOR CHIROPRACTIC AND OSTEOPATHIC ADJUSTMENTS, X-RAYS AND PHYSICAL THERAPY. THESE HEAD RESTRAINTS ARE RIDICULOUS AND UNCOMFORTABLE AND THEREFORE ENCOURAGE PEOPLE TO REMOVE THE HEAD RESTRAINT ENTIRELY, OBVIOUSLY NEGATING AND POSSIBLE BENEFIT TO THE DRIVER OR THE CAR INSURANCE COMPANIES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10628506August 26, 2014
POWER TRAIN
I WAS DRIVING IN THE HIGHWAY THEN MY CAR WOULDN'T GO FAST WHEN I STOP TO SE WHAT HAPPEN THERE WAS SMOKE COMING OUT OF MY ENGINE TOOK IT TO MECHANIC HE TOLD ME IT WAS A TRANSMISSION PROBLEM WE GOGGLE AROUND BEFORE TRYING TO FIX IT AND IT SAYS THUS TYPE OF SITUATION IS BEEN RECALL ALREADY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10627893August 24, 2014
POWER TRAIN
TORQUE CONVERTER SHUDDER OR VIBRATION BETWEEN 35-40 MPH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10626892August 20, 2014
SERVICE BRAKES
THE REAR BRAKE WEAR INDICATOR BEGAN EMITTING A CHIRP UPON BRAKING AT ABOUT 46000 MILES. RECENTLY THE BRAKES BEGAN "GROWLING" WHEN APPLIED AT VARIOUS SPEEDS. THE MPG APPROXIMATELY 3 MPG OVER THAT TIME PERIOD. THE DEALER REPORTED THAT THE REAR BRAKES WERE METAL ON METAL AND THAT THE FRONT BRAKES HAD 20% REMAINING ON SOME PART AND 40% ON OTHERS. HE ATTRIBUTED THE PREMATURE AND UNEVEN WEAR TO RUST. HE DID NOT MENTION ANY ROTOR PROBLEMS BUT MY RESEARCH INDICATES THERE IS A ROTOR PROBLEM THAT HONDA IS NOT ADDRESSING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10626900August 20, 2014
FUEL SYSTEM, GASOLINE
GAS CAN BE EMPTY AND WHEN YOU ATTEMPT TO FILL UP TANK IT SHUTS OFF AS IF TANK IS FULL. SPENT 400.15 ON 10/25/13 FOR FUEL VAPOR CONTROL VALVE YONDER DEALER THOUGHT THIS MIGHT BE CAUSING IT. THIS WORKED FOR FEW WEEKS THEN IT BEGAN AGAIN BUT SEEMED TO LET US FILL IT UP IF WE DROVE FOR A FEW MILES BEFORE ATTEMPTING TO FILL UP THE GAS TANK. NOW IT DOESN'T MATTER HOW FAR WE DRIVE THE CAR THE GAS WILL NOT PUMP INTO THE TANK IT CAN TAKE US UP TO 30 MINUTES TO PUMP A FEW GALLONS OF GAS. THE HONDA DEALER IS AS MUCH OF A LOSS AS TO WHAT IS CAUSING THIS TO TAKE PLACE. THE CAR HAS NOT BEEN INVOLVED IN ANY ACCIDENTS AND IS CAUSING EXTREME STRESS AS TO HOW AND WHAT IT WILL TAKE TO GET THE GAS TO PUMP CORRECTLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10626108August 18, 2014
LATCHES/LOCKS/LINKAGES
TEN MINUTES AFTER LOCKING THE PILOT WITH THE DRIVERS DOOR POWER LOCK, WE HEARD TWO BOOMS AND FOUND THE CAR WITH FIRE COMING OUT FROM UNDER THE HOOD AND HAD ENGULFED THE DASHBOARD. THE CAR WAS ENGULFED IN FLAMES BY THE TIME THE FIRE COMPANY COULD USE FOAM ON THE CAR. WE HAD NOT DRIVEN THE CAR FOR 7 HOURS PRIOR. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10626149August 18, 2014
STEERING, SUSPENSION
TOOK THE CAR TO THE DEALER FOR CLICKING NOISE WHEN MAKING SLOW TURNS, SUCH AS PULLING INTO A PARKING SPACE. FOUND 2 COMPLIANCE BUSHINGS ARE BROKEN AND LEAKING. APPROX 650 DOLLAR REPAIR. DEALER KNEW IT WAS AN ISSUE AND CONSIDERS IT NORMAL WEAR AND TEAR FOR A 3 YEAR OLD CAR. NOT COVERED UNDER WARRANTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10622383August 14, 2014
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
SOMETIMES WHEN STARTING OUT AND MAKING LEFT OR RIGHT HAND TURN AFTER BEING STOPPED AT A STOP LIGHT OR STOP SIGN, THE ENGINE WILL HESITATE AND BOG DOWN FOR A FEW SECONDS BEFORE IT "KICKS IN" AND THEN THERE IS A "SURGE OF POWER". THIS IS VERY ANNOYING AT THE LEAST AND ALSO VERY DANGEROUS AS ONE COULD EASILY GET REARENDED OR WORSE YET GET CAUGHT IN THE INTERSECTION IN ONCOMING TRAFFIC. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10622137August 13, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2011 HONDA PILOT. THE CONTACT STATED THAT WHEN THE PASSENGER ENTERED THE VEHICLE AND SHUT THE DOOR, THE AIR BAG DEPLOYED INADVERTENTLY AND STRUCK THE PASSENGER ON THE HEAD AND ARM. THE FAILURE CAUSED ALL THREE OF THE CHILD PASSENGERS AND THE DRIVER TO ENDURE HEAD AND EAR ACHES FROM THE LOUD NOISE OF THE AIR BAG DEPLOYMENT. THERE WAS NO MEDICAL ATTENTION REQUIRED. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING AND THE MECHANIC STATED THAT HE HAD NEVER EXPERIENCED THE FAILURE; THEREFORE, THE VEHICLE HAD TO BE DIAGNOSED BY A DISTRICT MANAGER IN ORDER TO CONFIRM THAT THE VEHICLE WAS NOT INVOLVED IN A CRASH. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 61,100.
Crash:
No
Fire:
No
Injuries:
4
Deaths:
0
#10620683August 7, 2014
SUSPENSION, VEHICLE SPEED CONTROL, ENGINE
I AM THE ORIGINAL OWNER OF A 2003 HONDA PILOT. I AM AN OLDER, CAUTIOUS DRIVER AND HAVE BABIED THIS VEHICLE, DOING ALL REGULAR SERVICE AT THE DEALER'S, SO IT WOULD RUN IN TOP SHAPE FOR MANY YEARS TO COME. AROUND SIX MONTHS AGO I NOTICED AT LOWER SPEEDS (20-30 M.P.H.) THE VEHICLE SHUDDERS. TO COUNTER THE PROBLEM I HAVE TO ACCELERATE AND THEN IT GOES AWAY. I HAVE HAD THE DEALER CHECK IT THREE TIMES AND EACH TIME THEY SAY THEY CANNOT REPLICATE THE PROBLEM, WHICH IS HARD TO BELIEVE. LAST WEEK THE D LIGHT STARTED TO FLASH. I TOOK IT INTO THE DEALER RIGHT AWAY AND THEY SAID IT WAS A SENSOR. I ASKED IF THAT COULD BE MAKING THE CAR SHUDDER AND THEY SAID PROBABLY. I HAD THEM CHANGE IT AND THE SHUDDER HAS NOT GONE AWAY. THIS MORNING IT WAS PARTICULARLY HEAVY SO I CALLED THE DEALER AGAIN AND THEY GAVE ME THE AMERICAN HONDA NUMBER. I CALLED THEM AND THEY SAID THE DEALER SHOULD LOOK AT IT. I'VE SEEN SO MANY OTHER PEOPLE HAVE THE SAME COMPLAINT AND I'M VERY CONCERNED THIS IS A SAFETY ISSUE THAT HONDA IS CHOOSING TO IGNORE; A LITTLE LIKE OTHER AUTO COMPANIES HAVE DONE OVER THE PAST FEW YEARS UNTIL A FATALITY HAPPENS. AS I CARRY MY FAMILY IN THIS VEHICLE AND I AM PARTICULARLY CONCERNED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10618587August 4, 2014
ENGINE, POWER TRAIN, ELECTRICAL SYSTEM
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
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10618863August 4, 2014
ELECTRICAL SYSTEM, SEATS
WHEN WE TURN ON THE SEAT WARMER IN THE FRONT PASSENGER SEAT OF OUR HONDA PILOT 2004, WE SMELL A STRONG ODOR OF RUBBER OR FOAM BURNING. NOW OUR SEAT WARMER WILL NOT WORK AT ALL. WE'VE STOPPED USING THE SEAT WARMER DUE TO CONCERNS OF A FIRE STARTING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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