Honda Pilot Complaints

1,017 consumer complaints on file.

#11641079February 6, 2025
FUEL/PROPULSION SYSTEM
On two occasions my car has stalled out and would not start. The engine turns over but it seems to not be getting fuel. There is still a quarter of a tank of gas in the car. After adding additional fuel and clearing the code P0087. The car runs. I brought the car to the dealership but they said there were no codes and there is nothing they can do. There are recalls for fuel related problems on Honda Pilots 2015-2020 this was issued 12/17/2023. There was a more recent recall on Honda Pilots 2022-2025 for fuel related problems on 1/22/2025. My Pilot is a 2021 the only Pilot not recalled in the past 10 years for fuel related issues. Please recall the 2021 Pilot. I tried reaching out to American Honda and they were no help. They told me they do the recalls and to reach out to you. Please help I am afraid the car will stall out at high speeds and cause harm to me and my family
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11640577February 4, 2025
ENGINE, VEHICLE SPEED CONTROL
2022 Honda pilot will have engine stall and will not accelerate while in motion. First time it happened was February 2024. Vehicle completely stalled in traffic and would no longer accelerate. Vehicle had to get pushed out of traffic and towed to Honda dealership. Honda service department replaced the transmission saying that was the issue and reason the vehicle engine was stalling. Vehicle has continually stalled but not as severe as the first time throughout the year of 2024. It is now 2025 and vehicle is progressively stalling more frequently. Honda says there is no recall for what is occurring to the 2022 Honda Pilot, but is now having the same engine stalling issue while in motion with their Honda Pilot 2023-2025 models having over 295,000 vehicles involved in a recall reported through National Highway Traffic Safety Administration. -Vehicle is available to inspection upon request. -Vehicle stalling at highway and rural speeds is placing driver, passengers and others at risk of collision. -Vehicle was taken into Honda Dealership in February 2024 and they replaced the transmission stating that was the issue but engine stalling it still occurring as of February 2025. -No warning lamps or messages appearing prior to engine stalling.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11640360February 3, 2025
ELECTRICAL SYSTEM
The contact owns a 2023 Honda Pilot. The contact stated while driving at approximately 30 MPH, the advanced driver assistance system was unintendedly activated, causing the vehicle to become difficult to maneuver. No warning light was illuminated; however, the "Clear the Sensor" message was displayed on the instrument panel. The vehicle was taken back to the residence. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 8,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11640067February 1, 2025
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Hello, I am writing to report an issue I discovered with my new 2025 Honda Pilot EXL, which I purchased in October 2025. On January 5, 2025, while inspecting the engine, I noticed that the protective cover on the wiring harness was wrapped with black electrical tape. This tape was shredded and peeling away from the plastic pipe cover, likely due to heat or other factors. I was surprised and concerned to find such a low-quality material used in this location. The tape's deterioration raises concerns about potential damage to the wiring itself due to heat exposure. I am also worried about the long-term reliability and safety implications, including the possibility of a fire. I drove approximately 40 miles round trip to the Honda dealership where I purchased the vehicle. They dismissed my concerns, stating that this was "normal" and simply advised me to purchase more electrical tape from a home improvement store and re-wrap the harness myself. They refused to perform any repair or replacement. I question why Honda would not use heat-resistant tape in this engine compartment area, especially given the potential for high temperatures. Using a more robust, heat-resistant material would provide greater safety and prevent the current issue. I believe this is a design flaw that needs to be addressed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639884January 31, 2025
AIR BAGS
The contact owns a 2021 Honda Pilot. The contact received notification of NHTSA Campaign Number: 24V064000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and inquired if there was air bag warning light illuminated. The dealer confirmed that the warning light was not illuminated and informed that parts would not be available until December 2025. The contact called another dealer, Honda of Annapolis (1736 West St, Annapolis, MD 21401); who confirmed that parts were not yet available. The manufacturer was made aware of the issue and opened a case. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639815January 31, 2025
FUEL/PROPULSION SYSTEM
I have received 2 recall notices on my vehicle. I have contacted my dealer, Round Rock Honda, to schedule an appointment, they advised the soonest they could get the vehicle in is over 3 months from now. They claimed it is because the technicians have to be trained how to perform the recalls. However, the recalls are very basic. One is a simply a software upgrade, the other is checking to ensure the fuel is properly secured. I asked what if something actually broke on my car and if I would have to wait 3-4 months. They said no, they have reservation times for that, but they only allocate a certain portion of their reservations & service time to recalls. So the real reason they scheduled me so far out isn't due to training or actual capacity, its just not a priority.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639753January 30, 2025
ELECTRICAL SYSTEM, WHEELS, ENGINE
I have had numerous issues with the car stalling while in idle- it will shut off but still display all the warning lights on the dash. It would require the car engine to be restarted. Has happened at stop signs, stop lights, carpool lights. This has happened at least 10 times over 3.5 years. Last week I had a similar issue but this time it was much scarier- it did that same shut off but completely shut off the engine. All systems were black and the start button did not trigger a response for at least a minute. Once it finally restarted it displayed a “lost power” message on the screen. More similar issues to report.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639669January 30, 2025
SEATS
Third row seat headrest on passenger side will not stay up, so actually does make the seat unusable. Numberous complaints have been posted on line as a manufacturing defect, and a service bulletin was issued. I do not think it has ever worked I purchased the car in March of 24 with only 27,000 miles still under Honda Warranty. Discovered the issue when trying to use the third row seat. Dealer said there are no parts to fix it. Another dealer said they can fix it $650.00. Should not be responsible for paying for this to be fixed. On line states there is a recall number Y7Y. Honda Customer Service can not find anything. I bought a Honda because it is a Honda.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638704January 27, 2025
AIR BAGS
The contact owns a 2021 Honda Pilot. The contact received notification of NHTSA Campaign Number: 24V064000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638646January 26, 2025
UNKNOWN OR OTHER
This issue has to do with the Auto Engine Idle Shut Off feature. While the issue does not happen all the time, but when it starts to happen, I have to turn the Auto Engine Idle Shut Off feature off. I have not found a way to reproduce the issue on demand, which is why I have not taken the vehicle into Honda. It would be a waste of time and money. I bought the vehicle used and the battery was new when we bought it. The first time it happened, we were traveling to the beach. We had already driven about 1.5 hours on the interstate without stopping and then we got into a lot of stop and go traffic due to an accident. The Engine would cut off like normal after coming to a complete stop and having my foot on the break. When I took my foot off of the break, the engine sounded like the vehicle was trying to start, but was sluggish. It sounded like it was a bad battery issue. I had to place the vehicle in park, then press the start/stop button to turn the vehicle off with my foot on the brake, then press the start/stop button to start the vehicle. The vehicle did not have any issues starting. After a few times of this, I replaced the battery even though Advanced Auto Parts said it tested fine. I did not have the issue for 4 or 5 months after that. Then it started happening on occasion again. I have taken it back to Advanced Auto Parts and the battery tested fine. Another scenario was just today where I had been driving for about an hour on the interstate. I got off the interstate and shortly after getting off the interstate I was stopped at traffic light. The Auto Engine Idle Shut Off feature activated. When the light turned green, I took my foot off the brake and the vehicle would not even attempt to start and the shifter changed to neutral automatically. I tried to start the car and it would not even start. I had to put the vehicle into Park, then I was able to start the vehicle without any issues. I plan to take the vehicle in to test the battery, but have not yet.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638566January 25, 2025
FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, LANE DEPARTURE: BLIND SPOT DETECTION
If there is rain, snow, fog, moisture or salt from the roads builds up or collects on the emblem of my pilot, I get a warning saying something to the effect of “ Some Driver Assist Systems cannot operate clean area shown”. This is quite dangerous when you live in the Midwest snowbelt. You can’t always pull over and clean it. The system will repeat the message even after acknowledging the issue, if it clears itself or improves, which is equally alarming.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638564January 25, 2025
UNKNOWN OR OTHER
Door locks do not respond. I will use the driver unlock button on the driver door panel, or sometimes by key fob, and the driver door will unlock, but the passenger (with less frequency than rear) and rear doors will remain locked. Sometimes they will all work. Generallly it’s the rear doors. Very intermittent and hard to reproduce. They tend to stay locked until I power the vehicle off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638563January 25, 2025
SEAT BELTS
‘23 pilot will signal an alarm stating I have an unsecured passenger in my middle row (while my passenger is properly secured via the seatbelt). If my passenger pushes or jiggles the seatbelt at the clasp (where is latches together at the seat), it will turn off for a moment and then begin again. I’m not sure if this is a wiring issue, sensor issue or defective part, but this seems like a safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638401January 24, 2025
FUEL/PROPULSION SYSTEM
my vehicle had died on the road, i had it towed to the local independent shop that does most of my repairs needed on our vehicles, it was diagnosed with a fuel pump issue, the shop checked for recalls on our 2021 Honda pilot and showed no recalls, i had them replace the fuel pump and repaired the issue, i kept possession of the old fuel pump and when i got the car home and started looking into the issues we were having, i found that there was a fuel pump recall on certain 2021 Honda pilots but our vin # was not listed in that recall, i searched the NHTSA web site and found the recall report on the fuel pumps that were affected and showed all the part numbers associated with that recall, (part 573 safety recall report 23V-858) the fuel pump that was in our Honda had one of the recalled fuel pumps in it,(part #17708-Tz5-A11-M1). Honda will not help with this issue because our vin# was not listed or included in the recall. not sure what the next step is other than filing a complaint here.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638028January 23, 2025
VISIBILITY/WIPER
I just had my Pilot serviced for the recall and during that service I had them check the windshield water solvent system since I ran out of washer fluid on Friday [XXX]. I was driving in heavy traffic on [XXX] in Michigan on my way home from work when I was trying to keep my windshield clear to see from all the salt spray from the truck in front of me when I ran out of fluid. I had to pull to the shoulder of the highway and put snow on my windshield to see again. I had the dealership (Honda of Grand Blanc) check to see if maybe I had a stuck float or something since I did not receive any warning of low fluid. After the tech at the dealer did a bunch of checking with Honda they found that my Pilot does not have this feature. This is also the top of the line Elite trim and it can not tell me when I am low on fluid.. This is a major safety issue. Here in Michigan in the winter all road commission and city Transportation departments use salt to help clear the snow and ice. How is it safe to drive in those conditions when I dont know if I am low on fluid. I have been driving since 1980 and every car or truck I have driven has had a low indicator warning somewhere on the dash. If my car has to have a rear back up camera, TPS etc. How can it not have low washer fluid notice. If you are wondering why I did not notice this before, I drive so many miles that at each oil change they fill it up. I did have them check it the last time it was in for oil in Nov. but they thought the float stuck. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637827January 22, 2025
STRUCTURE:BODY, VISIBILITY/WIPER
Vehicle moonroof exploded while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637612January 22, 2025
FUEL SYSTEM, GASOLINE
The contact owns a 2024 Honda Pilot. The contact received notification of NHTSA Campaign Number: 24V900000 (FUEL SYSTEM, GASOLINE); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637512January 21, 2025
AIR BAGS
Approximately 12 months ago (01/2024), we received a notice that the airbags have been recalled. We've attempted to have the car serviced many times but the Honda Dealerships keep saying they do not have the part in stock. In October, we ramped up our calls (called approximately 8 times) to have it resolved to a specific dealership in Countryside Illinois and continuously they say they do not have the part in stock and to call back in 2 weeks. Then it turns into to call after the new year and we've called twice this year and still no inventory. They inform us that the part is coming from Honda USA and they are only sending a few to select dealers. They do not offer to inspect, take our information or offer any options with this risk.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636903January 19, 2025
ENGINE
Noticed rattling/knocking noise roughly in the area behind glove box around 1000-2000rpm or under load (e.g. driving uphill) when I took possession of vehicle around 18k miles. Had multiple shops/mechanics insist it was normal driving sounds. Noise became louder and more consistent. A Honda mechanic suspected a connecting rod bearing failure after a test drive and indicated it MIGHT be covered under recall. Took back to Honda dealership where technician found copious metal shavings in oil pan and irreparable crankshaft damage. Confirmed that this VIN is NOT currently covered by a recall. Recommended replacement with short block or USED engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636286January 16, 2025
ENGINE
Main bearing failure causing crankshaft to seize
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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