Honda Pilot Complaints

1,017 consumer complaints on file.

#11636155January 15, 2025
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, AIR BAGS
After contacting the dealer several times, I’ve been told the parts for the recall are unavailable and it has been more than 6 months. The recall is over air bags that may not deploy correctly. Additionally, the electrical panel is periodically going out, the electrical on the seat isn’t working, and the car charger isn’t working. Finally, the car hesitates when going from reverse to drive. It won’t go and then I have to press the accelerator hard and then the car jumps. This is after I’ve had the radio fixed for incessant crackling from a different recall. The car seems unsafe.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635832January 14, 2025
FUEL SYSTEM, GASOLINE
The contact owns a 2024 Honda Pilot. The contact received notification of NHTSA Campaign Number: 24V900000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635715January 13, 2025
ELECTRICAL SYSTEM
Backup Camera not functioning. Black screen when car is in reverse.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635585January 13, 2025
TIRES
Size of tires: 245/59 R 20, 102H DOT serial #: [XXX] The 2021 Honda Pilot came equipped with the tires in this discussion. At 30,000 mile check up at dealership, we were informed the 3 tires with this DOT number had “dry rot” and needed replacing. A fourth tire with a different number is in excellent shape. These tires are NOT on a recall list. Many of the Continental tires of this type have been recalled. Obviously since 3/4 tires are falling apart, it is not environmental or from road conditions or driving. These tires should be included in a recall. They are not safe and should last much longer than 30,000 miles of wear. We are going to have to replace them as soon as possible so they are not available for inspection. If they had failed, we could have crashed. There were no warning messages or lamps. I noticed they looked odd but it was just confirmed last week during the service visit that they had “dry rot” and needed replacing. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635149January 9, 2025
VISIBILITY/WIPER
While driving on the highway, the panoramic roof shattered on its own with no outside or inside influence. This put the safety of myself and others at risk as the noise was similar to a weapon being fired at point-blank range. Additionally, had the panoramic roof curtain not been closed, glass would have fallen onto my children. This problem has been reported by others online, and there is a class action lawsuit against Honda for it. I'm working with my local dealership, and they're refusing to repair it under warranty. Honda Corporate states that if the dealership refuses to repair it under warranty, that’s their right and they, Honda Corporate, cannot help me. I have photos taken immediately after it occurred, as well as video and audio from my dash camera showing that nothing impacted the vehicle. There was no prior warning that would allude to the possibility of the panoramic roof shattering.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635118January 9, 2025
ELECTRICAL SYSTEM
Autostart failed several times then starter ultimately failed. Taken to dealer and repaired at my cost.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635112January 9, 2025
AIR BAGS
The contact owns a 2021 Honda Pilot. The contact received notification of NHTSA Campaign Number: 24V064000 (Air Bags) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634806January 8, 2025
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
My brand new 2025 Honda Pilot frequently (several times per week) will deploy the CMBS (Collision Mitigation Braking System) causing the brakes to be applied harshly and bringing the vehicle to a near stop, despite there being nothing in the road ahead, behind, or to the sides of the vehicle. This happened the first time with only 100 miles on the vehicle. My concern for safety is that sudden unexpected braking could cause an accident and lead to potential injury/death. I've had the vehicle to the dealership 5 times and they've had a handful of excuses. First the alignment of the car was off. Next was a replacement of the radar unit, which they believed to be faulty. The next visits resulted in my Honda tech telling me that a "large radio tower" near where I live are causing interference with the system. However when I received the paper work it says there are large power lines causing interference. I live in a small town and there are no large power lines or large radio towers visible from where I live. I believe Honda is making excuses to get me to stop bothering them with this issue. After all of these trips, Honda is refusing to look at the vehicle again, despite it's behavior putting myself and my family at risk. There were no warning lamps, messages, or anything other symptoms prior to this happening.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634465January 6, 2025
SEATS
My car is showing no signs of having any problems. I do however use this car for my business and have not been able to use it because of this recall. It has been a little over a year since it got recalled and I call every week just to get rejected time and time again. This car has been out of service in my business since I am not allowed to use it when any recalls are pending.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634239January 5, 2025
ELECTRICAL SYSTEM, LANE DEPARTURE: BLIND SPOT DETECTION, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
The sensors stopped working when the infotainment screen went out. It goes out all the time. Honda knows of this issue but does nothing to repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634238January 5, 2025
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
None of the safety sensors were working.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634223January 5, 2025
SERVICE BRAKES, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Brake system light on, Adaptive Cruise Control problem and Road Departure mitigation system problem error messages. Brakes light turn on randomly, even when car is off. This intermittently causes issues with acceleration pedal not responding while driving as well as being able to start vehicle without depressing brake pedal which is a major danger if kids are inside and pushes the button. Unable to accelerate when needed also causes problem that can lead to a crash.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633989January 3, 2025
POWER TRAIN, VEHICLE SPEED CONTROL
Shifting from 1st, 2nd, 3rd gears is delayed/hesitant. Extremely noticeable at low speeds when releasing accelerator or braking. Unable to predict speed when coming to a smooth stop, occasionally feels like it lurches forward when it tries to downshift upon braking. Desperately needs software update to TCM, as mentioned hundreds of times elsewhere online. Does not 'train' itself to mitigate this problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633756January 2, 2025
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
While driving at freeway speed the gauge cluster including speedometer, gear selection, and navigation system shut off. The speedometer area was blank and the navigation screen said "network connection lost" No MOST network. It began to come back on a minute or 2 later. The MOST cable recall work has been done.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633287December 31, 2024
ELECTRICAL SYSTEM
Audio and backup camera panel popping noise and disconnects whole panel causing it to go black , which includes the backup camera. Extreme safety issue with no backup camera .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633022December 30, 2024
AIR BAGS
The airbag warning light came on the 2022 Pilot Special Edition. The vehicle just hit 50,000 miles and has never been in an accident. The Honda dealership stated the SRS Control Unit had failed and needed to be replaced. I was told it was not safe to drive as the airbags may not deploy in an accident. The vehicle stayed at the dealership until the repair was done. Vehicle taken in on December 26, 2024.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632768December 27, 2024
FORWARD COLLISION AVOIDANCE: WARNINGS, LANE DEPARTURE: ASSIST, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
All of the following lights came while driving on and have stay on. LANE KEEP ASSIST ADAPTIVE CRUISE CONTROL COLLISION MITIGATION. After some research, this looks to be a know problem for Honda.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632504December 26, 2024
VEHICLE SPEED CONTROL, AIR BAGS
The contact owned a 2021 Honda Pilot. The contact stated while driving at 30 MPH and while attempting to stop depressing the brake pedal, the vehicle accelerated independently. The contact confirmed that the accelerator pedal was not depressed accidentally. No air bags deployed. The contact crashed into unknown private property in a parking lot. No injuries were sustained. No police report was filed. The vehicle was towed to the dealer where the diagnosis was unknown. The vehicle was not repaired. The manufacturer was notified of the failure, offered no assistance, and referred to the NHTSA Hotline. The approximate failure mileage was 47,395.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11632437December 26, 2024
AIR BAGS
Airbag Problem (SRS) light came on while driving. I had driven approximately 40 miles before light came on. Took it to dealership, who confirmed SRS control unit must be replaced. Vehicle has never been in an accident and no body work done to vehicle. Just outside of the 36 month/ 36,000 mile warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632041December 22, 2024
ELECTRICAL SYSTEM, LANE DEPARTURE: ASSIST, LANE DEPARTURE: WARNING
After two weeks of purchasing this vehicle the whole system just turn off. The first time it happens was on a Tuesday afternoon. I turn the vehicle off. As I return to the car a few minutes later I couldn't Start the car. Everything was off no power on, the lights were off, engine, doors where lock. waited an hour them the car engine started up. Two days later the same issue again call the town truck for help. Two hours later the town truck arrive then the car started again. took it to the dealer but they didn't find anything. On the six time I left the car at the dealer for 3 weeks but they couldn't fix it again. 3 weeks later they think they fix the issue but nope same issues after picking up the car again. Please don't sell this vehicle to another person. I am returning the car but as a first time owner of honda I don't recommended.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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