Honda Pilot Complaints

1,017 consumer complaints on file.

#11631917December 21, 2024
FORWARD COLLISION AVOIDANCE: WARNINGS, LANE DEPARTURE: WARNING, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I have a 2023 Honda Pilot Elite. I have noticed a few times that the driver assist system doesn't work as intended during driving in snow or just rain. I will get an error message on my dash, "some driver assist systems cannot operate, clean area shown." Honda wants the driver to pull over and clean the snow off of the H in front of the SUV. This also happens when it's raining and no snow. The driver assist sensors must be located there. What happens if I should get in an accident when this malfunction goes off and I get hurt or even kill someone? I see this complaint all over the internet from us owners on different forums. The dealerships are doing nothing. I paid a lot of money for this SUV. I expect it to work at all times, especially the safety features..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631834December 20, 2024
ENGINE
So on Oct 25, 2024 I took my car to get an oil change at the moss bros Honda dealership. I always get all maintenance done there. Then a week later on Nov 3, 2024 my suv pilot broke down on the freeway it just started jerking and the screen kept glitching then right after the engine light went on. I was not aware of any signs for it to happen but Luckily there was a cop and a tow truck close by because who knows what would have happened. After that I took to the dealership on Tuesday and they inspected it then they come and tell me that my engine is done. So they were trying to charge me $8792 for a used engine. I just think is so weird that how everything happened knowing that is a semi new car and I been taking care of the maintenance so for this to happen I find it sketchy.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631478December 18, 2024
LANE DEPARTURE: BLIND SPOT DETECTION, BACK OVER PREVENTION: WARNINGS, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Popping sounds through speakers and then infotainment screen goes black. No camera no sensors. Nothing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631382December 18, 2024
AIR BAGS
The contact owns a 2021 Honda Pilot. The contact received notification of NHTSA Campaign Number: 24V064000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630564December 13, 2024
BACK OVER PREVENTION: WARNINGS, FORWARD COLLISION AVOIDANCE: WARNINGS, LANE DEPARTURE: ASSIST
We own two Hondas. On December 18, 2024 someone stole the radar senders from both vehicles. I takes a little over a minute to steal these. The Honda dealer states that Honda Corp has offered no solution. Beyond expense this negates the cars high tech safety features which makes the vehicle unsafe to drive per the numerous warning that flash on the dash board. As you can understand, there is no effective way to stop this safety defect from reoccurring. The solution may be an encrypted design for the sensor, that only works on the car it was installed on. Police report cannot be made until we know the accurate repair cost.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629820December 10, 2024
POWER TRAIN
See attached document for complaint.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629499December 8, 2024
ENGINE, ELECTRICAL SYSTEM
Our vehicle continues to randomly turn off and not go while driving. Whenever the idle start/stop is engaged, the vehicle will randomly not restart when traffic is moving. When this occurs you must completely turn off the vehicle, wait a few seconds, restart the vehicle, wait a few seconds, then attempt to place back into drive before being able to move. We have been having this same issue many times now. We have taken our vehicle in to the dealer service department multiple times with this issue. We have replaced the battery ($400) and it still happens. They act like they have never heard of this happening to anyone before and we must be "making it up". They then proceed to tell us that we need to let it keep happening until it is much more common. Then bring it back in again so they can see it happen. I complained to Honda USA with the same story, being that it keeps happening over and over, and they gave us the same answer..."wait until it happens so the mechanic can see it" as if it has never happened to anyone else before. This is going to end up causing people serious harm or worse. Honda is obviously trying to play down the issue to avoid cost at the expense of consumers.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629353December 6, 2024
ELECTRICAL SYSTEM, ENGINE, STEERING
I was driving and I began slowing down as I approached a red light. My vehicle suddenly stopped. I was unable to turn the vehicle back on nor change the gear. When I would press the start button while pressing the brakes, some dash lights would turn on but again I was not able to change the gear. After several attempts of turning the car on, the car started and I was able to change gears to Drive. Approximately one or two blocks later, while in motion, the car abruptly stopped again. This time the dash displayed “Engine Oil Pressure Low” Stop Engine. Do not Drive”. The car was subsequently towed to a nearby Honda Dealership where an inspection was allegedly done and the issue was supposedly fixed. The service notes stated the vehicle was found with low oil levels and that no leak was found. They released the car back to me. Now, one week after I picked the car up from the Honda Service Department, I encountered the same issue again. While stopped in traffic, my vehicle shut down. I was unable to turn it back on nor change the gears. An orange steering wheel with an orange exclamation mark next to it popped up on the upper right hand corner of my dashboard along with a red battery logo below it. I was on the roadway unable to turn the car back on for approximately one hour. After continuous failed attempts to turn the car on and change the gear, at one point it turned back on and I was able to drive the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629177December 6, 2024
ELECTRICAL SYSTEM
The vehicle started having issues initializing the auto-ignition system. It would give various notification, like system warming up when it wasn’t cold, or system disabled for some reason. Then it started shifting to park when stopped at light. Then it stalled multiple times when the AIS would initialize. Dealer said it was bad battery and swapped it. Driving away from dealer after service approached a stop light and came to a stop. The vehicle stalled again and went completely dead. No electrical at all. Stranded at intersection. Vehicle has been at dealer for 3 days, and waiting on response. They haven’t been able to find anything yet.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628726December 4, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, SEATS
1) Recall 2020-22 multi-model seat weight sensor safety recall. Called since February 2024 when it was posted. I called the dealership and was told that I will received a postcard by mail. I have been waiting for the postcard and called multiple dealerships multiple times. I have been told that they don't have the parts to fix the issue and be put on the waiting list until further notice. 2)The screen goes off or it goes blurry. 3)The Car charger goes out sometimes too.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628553December 3, 2024
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS
There is an issue with 2025 Pilot Safe Systems such as adaptive cruise and blind spot detection. Honda knows about this issue and working on a fix however there is no ETA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628090November 30, 2024
SERVICE BRAKES, STEERING
It's been a while my vehicle acting up, the brake is not working the way it was, had complained to the dealer but stating everthing looks ok, but i know how my car drives, steering is getting hard something is wrong its not normal, I have another suv I can tell something mechanical is wrong
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628046November 30, 2024
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Will engage brakes when nothing is present, when going around a curve, or certain times when the sun shines just right. The other day it did so causing a jarring pain to now be present in my back.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627963November 29, 2024
SEAT BELTS
The seatbelt was either not assembled properly or installed incorrectly. The strap that’s on the wall does not have a metal piece to buckle into the latch that is in the seat crease. So there is no functional seatbelt on the rear passenger side on the third row.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627750November 27, 2024
ELECTRICAL SYSTEM, BACK OVER PREVENTION: WARNINGS, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Infotainment screen goes blank all the time. Nothing at all on the screen including back up camera. Now it is causing the other sensors not to work so you don't know if you are close to hitting something. Honda has had this issue now for years.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627573November 26, 2024
UNKNOWN OR OTHER, ENGINE
At 65 mph or higher ( highway speed), I hear the constant troubling noise coming from the front of the vehicle. I had taken the car to the dealership in Fallston, Harford County, Maryland, for inspection twice. The mechanic acknowledged hearing the same noise but could not diagnose any problem with the vehicle. The same mechanic drove another 2025 Honda Pilot and was able to replicate the same noise while driving at highway speeds. Subsequently, I wrote the letter to American Honda Motor Co., Inc outlining the problem and seeking resolution. I was informed there was no open campaigns and to contact NHTSA to file my complain.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627443November 26, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Gas cap lead don’t open , when press open bottom ,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627268November 25, 2024
ELECTRICAL SYSTEM, LANE DEPARTURE: BLIND SPOT DETECTION, BACK OVER PREVENTION: WARNINGS
The infotainment screen was black and not working at all so no back up camera. Also all the sensors warning you that you are getting to close to hitting something stopped working.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626942November 22, 2024
STEERING, SUSPENSION, UNKNOWN OR OTHER
When you brake and turn the steering wheel to the left it makes a loud clanging noise and the steering wheel shakes. The car feels loose and it does not feel safe to drive. The dealership states it’s the steering rack. It has been happening for 5 months.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626857November 22, 2024
ELECTRICAL SYSTEM, BACK OVER PREVENTION: WARNINGS, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
The infotainment system has some major wiring issues that cause the screen to go black and disconnect which then renders the back up camera useless. There is a potential class action lawsuit over this issue. Lots of Honda Pilot owners have this same issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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