Honda Pilot Complaints

1,017 consumer complaints on file.

#11647124March 8, 2025
VISIBILITY/WIPER
After having recall work done on the vehicle, the recalled driver side mirror is now not able to be to view roadway safely. The mirror is projecting duplicate images in a single lane and is impossible to view out of. In the photo you can see how the newly installed Honda side mirror is distorted.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11646775March 6, 2025
ELECTRICAL SYSTEM
Starter bad
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11646711March 6, 2025
AIR BAGS
1. 2020-22 Multi-Model Seat Weight Sensor Safety Recall NHTSA Recall Number: 24V-064; MFR Campaign ID: OHB; Campaign Description: 2020-22 Multi-Model Seat Weight Sensor Safety Recall; Recall Date: 02/01/2024. 2. I have contacted the Dealership on several occasions and Honda Motor Car Corporation and have been told that a. The replacement part isn't available. b. Unless there is an incident or there has been a diagnostic I have to wait. 3. This is a consumer safety issue, since 02/01/2024, why as a consumer do I have to wait until someone is hurt, injured or killed to have this sensor replaced. When is Honda Motor Car Corporation to be held accountable to provide the required part to have the Seat Weight Sensor replaced?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11646357March 4, 2025
UNKNOWN OR OTHER
The auto idle-stop feature in my Honda Pilot prevented from starting the engine again. It is available for inspection upon request. I was at the stop light with the idle-stop feature enabled and when it was time for me to start driving again, the car would not start. The car turned off completely and a lot of the lights including the battery light turned on and a message stating to bring the key fob close to the start button came on. The battery has been changed within a year since I mentioned this problem to the dealership when I brought it in for an oil change. They determined that they had to change the battery. Clearly this did not solve the issue. When this happened today, I was driving on [XXX] which is a highway with a lot of traffic. Since I was unable to move forward, I backed up the traffic coming behind me. The problem has not been produced or confirmed by the dealer since this happened today. The component has not been inspected by the manufacturer even though I have brought it up to their attention, police, or insurance representatives. No warning lamps, messages or other symptoms of the problem prior to the failure have appeared. This is the first time that the car has completely failed to re-start. In the past, it has struggled to start, but it makes it happen. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11645771March 1, 2025
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
Subject: Safety Complaint Regarding Adaptive Cruise Control Malfunction – 2025 Honda Pilot Dear NHTSA Office of Defects Investigation, I am filing a formal complaint regarding a recurring safety issue with my 2025 Honda Pilot, which I purchased in September 2024. The vehicle’s Adaptive Cruise Control (ACC) system frequently and unexpectedly turns off while driving on the highway, creating a serious road safety hazard. This issue has been happening intermittently since I bought the vehicle, and despite bringing it to Honda’s attention, they have not acknowledged or addressed the problem. The sudden deactivation of the ACC system can cause unexpected speed changes, forcing the driver to react quickly and potentially leading to hazardous driving conditions. Given the increasing reliance on driver-assist technologies, such malfunctions pose a risk to both the driver and other motorists on the road. I have reported this issue to my local Honda dealership, but they have not provided a permanent resolution. I am concerned that other Honda Pilot owners may be experiencing the same problem, which could indicate a widespread defect. Therefore, I urge the NHTSA to investigate this matter thoroughly and take appropriate action, including issuing a recall if necessary, to prevent potential accidents. Please confirm receipt of this complaint and inform me of any next steps. I am available to provide further details or documentation as needed. I appreciate your prompt attention to this critical safety concern. I also attached photos of the said issue. Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11645676February 28, 2025
AIR BAGS, ELECTRICAL SYSTEM
The side curtain airbags deployed while I was sitting in the passenger's side of the car looking into the glove compartment for about ten minutes with the car being completely off and parked in the driveway. The Ignition was off and there was glitching and clicking sounds seconds before the airbags deployed. This could have happened at any point while driving on the street or the freeway. It could have caused an accident and could have killed me if it happened elsewhere. It could have been the passenger's side airbag that deployed and I could have been seriously injured. This incident happened on a Sunday, so I had the car towed to Honda the following day. Honda's response after investigating: "We contacted American Honda Technical Support. Our American Honda District Rep informed us to have the customer contact her insurance provider for repairs." Aside from this official response, I was told that they investigated what they could and found no reason as to why the airbags would have deployed. I was told I had two options. Pay for repair with them or report it to the insurance. I stated that the release of the vehicle was a liability if I decided to not pay for repairs with Honda. After some dialogue, they helped with a loaner car and did not release the car to me. There were no warning lights or messages on the dash whatsoever. About a month prior to this incident, the car started alarming randomly. The random alarming would stop when disconnecting the hood latch sensor. I took the car in for a diagnosis and Honda reported that the cause of the alarm was the keyless access unit. The car (screen and dash) would still glitch after the hood latch sensor was disconnected. My hope is that Honda & American Honda admit responsibility & provide a solution not only for me but for all Honda Pilot owners that may be in danger. Investigating should be a priority, but even if repairs are done to my vehicle, I no longer feel safe driving a my vehicle.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11644488February 24, 2025
POWER TRAIN
On several occasions the Pilot lost power and decreased speed at an alarming rate while I was accelerating to merge on to the interstate creating serious safety problems. The transmission completely died while I was stopped on the roadside 1200 miles from home in a remote area. It took 2 weeks for the local dealer to acquire and install a new transmission.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11643792February 19, 2025
AIR BAGS
The contact owns a 2021 Honda Pilot. The contact received notification of NHTSA Campaign Number: 24V064000 (AIR BAGS); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11643635February 19, 2025
FORWARD COLLISION AVOIDANCE: SENSING SYSTEM: RADAR
The contact owns a 2025 Honda Pilot. The contact stated that while driving 74 MPH, the vehicle unintendedly decelerated to 50 MPH. The message "Front Driver's Assist System Cannot Operate - Clean Area Some" was displayed. The contact stated while in the process of pulling over to the side of the road, the vehicle accelerated as needed. The contact was able to continue driving. The vehicle was taken to the dealer, where it was diagnosed that the front radar had gone into LIMP mode and was misaligned. The dealer realigned the radar. Additionally, the dealer informed the contact that it was a known failure and that the front radar of the vehicle could become misaligned after hitting a pothole. The vehicle was repaired. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 1,172.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11643577February 18, 2025
UNKNOWN OR OTHER
My trunk is getting full of water every time is rain,and I haven’t even use my trunk and my vehicle is not even close to 2,000 mile,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11643351February 18, 2025
AIR BAGS
The contact owns a 2021 Honda Pilot. The contact received notification of NHTSA Campaign Number: 24V064000 (AIR BAGS); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11643346February 18, 2025
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
When we have taken this vehicle on the highway or interstate, the Adaptive Cruise Control randomly disengages while driving and renders any cruise options unusable. When this happens the vehicle brakes hard while driving. The braking system also randomly brakes hard while driving, even if the cruise control is working. This is a huge safety concern as we are on the highway and interstate with several other vehicles around us. We are worried we will get in an impact collision from the rear. We have taken this vehicle to a certified Honda repair center four times for this specific concern and this 4th occurrence, the Pilot has been there for over 27 days with no resolution. This is a brand new vehicle and we have had this safety issue/faulty ACC since we purchased it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11643062February 17, 2025
VEHICLE SPEED CONTROL, POWER TRAIN
Slow acceleration at the speed between 0 to 30 mpg. Doesn’t shift smoothly and hesitate. Not enough power on the highway
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11642723February 14, 2025
ENGINE
I have owned this vehicle since September 2021. Recently see a recall on engine stalling on Honda Pilot 2023-2025 model years. I have had this happen , engine stalling, twice on my 2022 Pilot. Reported the first incident to Honda dealer service and they said might be related to a software glitch, didn't think of it as any problem even though engine warning signal came on and I had to pull off the highway and stop engine and restart after several minutes. That solved the issue. Most recently this January the same thing happened again, lost power and engine light came on. Again I had to pull off the highway as I had no power to go over 30-35mph, could not resume speed limit to 55mph. What is most peculiar about this is that it happened at the same place as the first tome as I turned left from the highway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11642595February 13, 2025
LANE DEPARTURE: BLIND SPOT DETECTION, UNKNOWN OR OTHER
On Tues. Feb.11, 2025, I was at a stop light when the car went into reverse on it's own. Then, when driving, the car went into neutral on it's own. Again, at a stop light, the car went into reverse. I had the car towed to dealership that day. I was sent a msg. that the shifter is defective and that a new one would be ordered. There were two msgs. on the dash when this issue occurred. One stated a transmission problem and the other was a blind spot problem. I am currently waiting for the service dept. to get back to me. I had my two young grandsons in the car with me as well as my husband. It was terrifying.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11642425February 13, 2025
BACK OVER PREVENTION: WARNINGS, FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
During the most recent weather, light snow, the sensor on the front of the car ices over and disables many of the safety features while driving. The driver will get a caution alert on the dash that says "some" safety features "May" be disabled. However, there is no information about which ones or why. This particular issue has happened multiple times in inclement weather. Also I know it's a problem as while in the dealership many were calling asking g about why this was happening. It is a danger to drivers. If they heated the "H" emblem, where the radar sensor is, it would not be a problem. I have included photos of the dash at the time along with photos of the emblem iced over and the general conditions outside at the time, very light snow
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11642404February 13, 2025
FUEL/PROPULSION SYSTEM, ENGINE, ELECTRICAL SYSTEM
My push start is not starting the car. Then while driving the car will shut off on parkway, at a light and won't start. This has been going on since I purchased the vehicle 9/23 I have warranty and th auto dealership keep acting like they fixed it yet the haven't. This is the most dangerous issue. We can die getting hit from behind or the car can catch fire keep pushing start button and not turning on
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11642151February 12, 2025
SEATS
I would like to present an issue with the third row seat headrest in my 2021 Honda Pilot. After stowing the third row seat to utilize the rear storage area the third row driver side head rest on the seat would not return to the upright position. After a few attempts to fold the seat/reset the position of the seat and still the headrest not folding up - took to dealership and upon their inspection determined the seat folding mechanism (which also folds the headrest) needed to be replaced. This was not covered by the factory warranty nor the extended warranty company which the dealership uses. As such, the mechanism needed to be replaced by the dealership (the third row in my vehicle is used everyday for occupants).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11641971February 11, 2025
ELECTRICAL SYSTEM:ADAS
The contact owns a 2025 Honda Pilot. The contact stated while driving 45 MPH in the rain, the Honda emblem became wet, and the driver assist features stopped working properly. The message displayed was sensor obstructed which may affect some of the driver assist features. The vehicle was taken to a dealer but was not diagnosed. The manufacturer was made aware of the failure. The failure mileage was approximately 2,700.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11641765February 10, 2025
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Automatic Braking System (ABS) automatically applied brakes when I was 2 car lengths behind a vehicle that was turning and the sensor detected the vehicles brake lights. There was enough space between my vehicle and the one in front of me that was turning for me to stop if needed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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