Honda Pilot Complaints

9,418 consumer complaints on file.

#11255961September 16, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 HONDA PILOT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V661000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED KUNI HONDA ON ARAPAHOE (LOCATED AT 10750 E ARAPAHOE RD, CENTENNIAL, CO 80112, 720-636-7000) WHO STATED THAT THE PART WAS NOT AVAILABLE AND THE VEHICLE DID NOT NEED THE RECALL REPAIR PERFORMED. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11256045September 16, 2019
FUEL/PROPULSION SYSTEM
VEHICLE FUEL PIPE RUPTURED DURING START-UP ON TWO OCCASIONS, LEADING TO FUEL LEAKS IN ENGINE COMPARTMENT AND ABOVE FUEL TANK WHILE DRIVING AWAY FROM PARKED POSITION. RUPTURES WERE ATTRIBUTED TO RODENTS DAMAGING PLASTIC FUEL PIPE SECTIONS. FAILURE #1: 7,232 MILES, PLASTIC PIPE ELBOW HIGH UP IN ENGINE COMPARTMENT. FAILURE #2: 15,624 MILES, PLASTIC TUBE ABOVE FUEL TANK. HONDA WRAPPED REPLACEMENT PARTS WITH RODENT PEPPER TAPE BUT DOES NOT OFFER A GUARANTEED SOLUTION TO THIS VULNERABILITY. THE FUEL PIPE LEADING FROM THE FUEL TANK TO ENGINE APPEARS TO BE MOSTLY ALUMINUM WITH PLASTIC CONNECTORS AT THE ENDS.THE FUEL TANK UNDER THE MIDDLE OF THE CAR AND FUEL HOSE BRACKET IN THE ENGINE COMPARTMENT BOTH PROVIDE PERCHING PLACES FOR MICE.MICE NIBBLE ON THE NEARBY PLASTIC FUEL PIPES AND THE PIPES SUDDENLY RUPTURE WHEN THE FUEL SYSTEM IS PRESSURIZED FUEL SPILLS IN THE ENGINE COMPARTMENT AND ABOVE THE EXHAUST SYSTEM ONTO THE GROUND UNTIL THE ENGINE IS STOPPED. DAMAGED ETFE PLASTIC FUEL TUBE MANUFACTURED BY SANOH FOR HONDA IS AVAILABLE FOR INSPECTION UPON REQUEST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11255531September 16, 2019
SERVICE BRAKES, ELECTRICAL SYSTEM, POWER TRAIN
THE TRANSMISSION HAS SLIPPED NOW TWICE WHILE DRIVING. ONCE ON THE HIGHWAY AND AGAIN YESTERDAY AFTER TURNING RIGHT ONTO A BUSY NARROW ROAD. THE NAVIGATION SYSTEM AND SCREEN DISPLAY HAS BLACKED OUT AND BECOME NON-FUNCTIONAL WHILE DRIVING AT LEAST 6-7 TIMES (NO RADIO, NAVIGATION, OR ANYTHING FUNCTIONS WHEN THIS OCCURS). THE CAR HAS HAD TO BE TURNED OFF IN ORDER RESET THE SCREEN AND FUNCTION AGAIN. IT IS NOT POSSIBLE TO TURN OFF THE CAR WHEN DRIVING ON A HIGHWAY OR NARROW COUNTRY ROAD. LASTLY, THE CAR HAS BREAKED UNNECESSARILY ON SEVERAL OCCASIONS DESPITE ADJUSTING THE SETTINGS TO NOT BE OVERLY SENSITIVE. ONCE IT CAME TO A COMPLETE STOP UNNECESSARILY, THANKFULLY NO ONE WAS BEHIND ME. IT HAS STARTED BREAKING UNNECESSARILY WHILE DRIVING ON A HIGHWAY AND ON A COUNTRY ROAD WHEN NO VEHICLES OR ANYTHING WERE AROUND. THESE SITUATIONS HAVE BEEN SCARY AND UNSETTLING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11255719September 16, 2019
ELECTRICAL SYSTEM, ENGINE
OUR HONDA PILOT SHUTS DOWN WHILE BEING OPERATED, TYPICALLY WHILE ATTEMPTING TO RESUME DRIVING AFTER HAVING BEEN STOPPED AT INTERSECTIONS, MAKING TURNS, RED LIGHTS, ETC. ALL ELECTRICAL COMPONENTS BECOME UNRESPONSIVE, INCLUDING STARTER, SHIFT CONTROLLER, HAZARD LIGHTS, ETC. TYPICALLY TAKES TO 5 MINUTES TO RESTART, LEAVING US STRANDED IN TRAFFIC; AN INCREDIBLY DANGEROUS SITUATION. THIS HAS OCCURRED (5 TIMES SO FAR) WITH THE "AUTO ENGINE IDLE STOP" ENGAGED AND IS SUSPECT. 1ST ATTEMPT BY DEALER TO DIAGNOSE & REPAIR INVOLVED REPLACING THE BATTERY DESPITE TESTING "GOOD". SHUTDOWNS CONTINUED; THE LAST OCCURRED IN A 5-LANE HIGHWAY WITH MY WIFE AND 3-YEAR OLD CHILD ON BOARD. 2ND ATTEMPT TO DIAGNOSE & REPAIR, TOOK 4 WEEKS AND A SUGGESTED REPAIR OF REPLACING THE BATTERY (PREVIOUS BATTERY LESS THAN A YEAR OLD) AND A NEW STARTER @ $1,600; EVEN THOUGH THE TECHNICIAN STATED BOTH WERE "GOOD". CONVERSATIONS WITH THE DEALERSHIP/TECHNICIANS ACKNOWLEDGE THE SUSPECTED PROBLEM ELECTRICAL/COMPUTER BASED BUT THE ON-BOARD COMPUTER DOES NOT RECORD THESE EVENTS. THE DEALERSHIP/TECHNICIANS STATE THEY REPORTED AND RESEARCHED THIS ISSUE VIA THEIR IN-HOUSE TECH SITE BUT WE WERE TOLD THIS ISSUE IS UNKNOWN AND ISOLATED TO OUR CAR. OUR SOLUTION BEING A MUTUALLY ACKNOWLEDGE, UNNECESSARY REPAIR. I DEBATED THEIR $1,600 "SOLUTION" AND QUESTIONED WARRANTY COVERAGE AND WAS INFORMED IF NOT DONE, WOULD BE RECORDED AS "CUSTOMER REFUSES REPAIR". WHEN I ASKED IF THE $1,600 WOULD BE REFUNDED WHEN THE ISSUE RESUMED (SINCE WELL AGREED THE SUGGESTED REPAIR WAS NOT THE SOLUTION), I WAS INFORMED "NO". WE HAVE NOT DONE THE REPAIR. A SIMPLE INTERNET SEARCH SHOWS THIS IS NOT AN ISOLATED PROBLEM AS WE WERE TOLD AND IS EVEN RECORDED HERE ON THE NHTSA WEBSITE NUMEROUS TIMES, VERBATIM TO OUR EXPERIENCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11255271September 13, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2016 HONDA PILOT. THE CONTACT STATED THAT THE VEHICLE WAS EQUIPPED WITH AN AUTO SHUT OFF SYSTEM THAT WAS FAULTY, WHICH CAUSED THE VEHICLE TO NOT RESTART AFTER A STOP. ALSO, THE INSTRUMENT PANEL ILLUMINATED. THE CONTACT CALLED SARASOTA HONDA AT 941-923-3413 (LOCATED AT 7333 S TAMIAMI TRL, SARASOTA, FL 34231) AND SCHEDULED AN APPOINTMENT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11255276September 13, 2019
AIR BAGS
I HAD A HEAD ON COLLISION IN MY 2019 HONDA PILOT ON A CITY STREET AT ABOUT 25-30MPH AUGUST 29, 2019. THE SENSOR WAS TRIGGERED AND THE AIRBAG SYSTEM "ATTEMPTED" TO INFLATE. MY HEAD SMASHED INTO THE STEERING WHEEL AND THE AIRBAG SYSTEM NEVER PROPERLY INFLATED. I JUST KEPT HEARING A SOUND LIKE IT WAS TRYING TO INFLATE BUT HAD A HOLE IN IT OR SOMETHING. THE MEDIC SAID THAT IF MY AIRBAG INFLATED PROPERLY, IT WOULD HAVE BEEN LIKE A PUNCH IN THE FACE AND BLOWN ME BACK. INSTEAD, MY HEAD SLAMMED THE WHEEL AND THE BAG NEVER GOT INFLATED NEAR CAPACITY. I CALLED HONDA AND REPORTED THE INCIDENT I WAS GIVEN HONDA CASE # 09867010. I WAS THEN CALLED A FEW DAYS LATER BY ADRIAN FROM AMERICAN HONDA WHO TOLD ME THERE WAS NO WAY THE AIRBAG FAILED, AND THAT IF IT DID, I HAD TO LET INSURANCE TELL HONDA AND I WAS TO TELL NO ONE ELSE. HE THEN TOLD ME Y MEMORY HAD TO BE WRONG AND IF I SAID OTHERWISE, I WAS A LIAR. I REPORTED THIS SO THAT NO ONE ELSE WOULD ENCOUNTER THIS SAFETY ISSUE AND HONDA WOULD HANDLE IT, BUT IT SEEMS THEY ARE DENYING THE POSSIBILITY. I HAD THE BODY SHOP SAVE THE AIRBAG AND RELATED COMPONENTS FOR POSSIBLE INSPECTION. THE INSURANCE COMPANY SAID THEY DID NOT CARE TO LOOK INTO THE MATTER AND THAT I SHOULD CONTACT HONDA OR AN ATTORNEY MYSELF IF I FELT SOMETHING FAILED.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11255021September 12, 2019
ELECTRICAL SYSTEM
KEYLESS START SYSTEM PROBLEM ERROR MESSAGE WHEN STARTING ENGINE. 2016 HONDA PILOT 45K MILES. MY HONDA SERVICE DEPT WANTS TO HOOK IT UP FOR $170 TO DIAGNOSE PROBLEM. HE DID SAY IF THE WARNING LIGHT IS ORANGE, NOT TO WORRY ABOUT IT TOO MUCH (I GUESS RED MEANS WORRY). NEW BATTERIES IN BOTH FOBS. THIS HAS BEEN ONGOING INTERMITTENTLY FOR 6 WEEKS - NOW CONSTANT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11255088September 12, 2019
STRUCTURE:BODY
EXTERIOR PAINT: TAFFETA WHITE VEHICLE PAINT FADING AFTER 4-5 YEARS FROM ROOF TOP, SIDES, BACK TRUNK AREA, AND HOOD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11255108September 12, 2019
ELECTRICAL SYSTEM
THE 2016 HONDA PILOT ELITE AUTO IDLE IS NOT FUNCTIONING PROPERLY. WHILE STOPPING AT A STOP LIGHT ON CITY STREET, THE AUTO IDLE TURN THE ENGINE OFF TO SAVE FUEL WHEN I APPLY THE BRAKE AND THE CAR STOPPED WHILE THE LIGHT IS RED. ONCE THE LIGHT TURNS GREEN THE ENGINE STALL WHEN I LIFT MY FEET OFF THE BRAKE AND THE DASHBOARD LIGHTS FLASHED, RADIO IS OFF AND LIGHTS AND RADIO TURN ON AGAIN BUT ENGINE IS STILL OFF. I HAD TO PUT THE CAR IN PARK AND RESTART THE IGNITION IN ORDER TO RESTART THE CAR. THIS IS A DANGEROUS SITUATION TO ADDRESS DURING BUSY TRAFFIC AREA AND TIME. I CHECKED THE HONDA DEALERSHIP AND THERE IS NO RECALL FOR THIS ISSUE. ONLINE COMMUNITY BOARD SAID THAT THERE ARE MANY OWNERS WITH SIMILAR ISSUES. HONDA NEEDS TO FIX THIS FOR THEIR CUSTOMERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11255147September 12, 2019
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), STEERING
2005 HONDA PILOT WITH 145K MILES SUDDENLY STARTED TO APPLY BRAKES WITHOUT WARNING WHILE DRIVING ON STRAIGHT, FLAT, DRY ROADS AT MODERATE SPEEDS. IF HAS ALSO OCCURRED AT HIGHWAY SPEED, BUT NEVER ASSOCIATED WITH SKIDDING, SLIDING, ETC. THE BRAKES APPEAR TO APPLY DIFFERENTIALLY, CAUSING A SWERVE THAT NEEDS TO BE CORRECTED QUICKLY TO AVOID COLLISION WITH TRAFFIC. THE VSA LIGHT COMES ON, AND THE TRIANGULAR VSA DISCONNECT LIGHT COMES ON. THEY BOTH GO OUT AFTER THE CAR IS SHUT OFF AND RESTARTED. THE LOCAL HONDA DEALER SAYS THERE IS NO RECALL FOR THIS, BUT THAT THEY HAD REPROGRAMMED THE CAR'S VSA DURING AN EARLIER SERVICE VISIT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11254609September 11, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2016 HONDA PILOT. WHILE DRIVING APPROXIMATELY 40 MPH, A DEER CRASHED INTO THE VEHICLE AND CAUSED SEVERE FRONT END DAMAGE. THE AIR BAGS DID NOT DEPLOY AND THE PASSENGER SIDE SEAT BELT BECAME STUCK. THE CONTACT COULD SMELL A BURNING ODOR AS IF THE AIR BAGS HAD DEPLOYED WITHIN THE DASHBOARD. THERE WERE NO INJURIES. THE CONTACT RECEIVED A PHONE CALL FROM HONDA LINK INDICATING A REPORTED AIR BAG DEPLOYMENT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. MCKENNEY-SALINAS HONDA (4295 WILKINSON BLVD, GASTONIA, NC) WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. A POLICE REPORT WAS NOT FILED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 43,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11254249September 9, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2016 HONDA PILOT. WHILE DRIVING 50 MPH, THE VEHICLE JERKED, SHOOK, AND FAILED TO ACCELERATE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO ECONOMY HONDA SUPERSTORE (6001 LEE HWY, CHATTANOOGA, TN 37421, (423) 381-6429) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION FLUID WAS BURNING. THE DEALER UPDATED THE SOFTWARE AND FLUSHED THE TRANSMISSION FLUID; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 09868694. NO FURTHER ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 97,000. THE VIN WAS INVALID.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11254274September 9, 2019
STRUCTURE:BODY, ELECTRICAL SYSTEM, EXTERIOR LIGHTING
ON 09/09/2019 1:00 AM I WAS AWAKENED BY NEIGHBORS THAT MY 2007 HONDA PILOT WAS ON FIRE, POLICE AND FIRE DEPT. RESPONDED AND PUT OUT THE FLAMES, FLAME WERE IN SIDE DASH BOARD, CEILING, LEFT AND RIGHT QUARTER PANELS, SUN ROOF AND HOOD BURNED, FRONT BURNED, PLASTIC MELTING AND FIRE EVERYWHERE, FLAMES WERE 1 TO 2 FT. HIGH, ALL FRONT LIGHTS IN VEHICLE BURNED AND MELTED, WIRES HANGING, HALF THE FRONT VEHICLE TOTALED, DURING DAY LIGHT IT WAS VISIBLE TO SEE HALF THE DASH BURNED COLAPSED MELTED, YOU CAN SEE FUSE BOX PROTRUDING HANGING UNDER DASH. WIRE HARNESS, ELECTRONICS, COMPUTER, BURNED. THIS DOES NOT EVEN INCLUDE DAMAGE INSIDE ENGINE UNDER HOOD, FLAMES WERE REACHING OUT OF HOOD. NEIGHBOR HAS SECURITY CAMERAS RIGHT IN FRONT OF CAR, WHEN SHE GETS BACK FROM TRIP WE'LL SEE HOW IT STARTED I HOPE. I HAVE POLICE REPORT AVAILABLE AND PICTURES ATTACHED; YOU ARE WELCOME TO VISIT AND INSPECT VEHICLE. IT'S A TOTAL LOSS.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11253502September 5, 2019
SERVICE BRAKES
WHEN DRIVING DOWN THE SLOPE ON THE CURB MY CAR APPLY THE BREAKS WITHOUT ANY INPUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11253121September 4, 2019
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
AN ERROR WITH THE "KEYLESS START SYSTEM" KEEPS RE-OCCURRING. AN ERROR CODE "KEYLESS START SYSTEM PROBLEM" SHOWS UP. DID A GOOGLE SEARCH AND THIS SEEMS TO BE A COMMON ISSUE WITH 2016 HONDA PILOTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11253125September 4, 2019
ELECTRICAL SYSTEM
2016 PILOT INTERMITTENTLY SHOWS ERROR MESSAGE 'KEYLESS START SYSTEM PROBLEM'. THERE ISN'T A PATTERN WHEN ERROR MESSAGE OCCURS OR WHY IT SUDDENLY STOPS APPEARING. APPEARS IF I START WHILE IN THE CAR OR REMOTE STARTING WITH EITHER KEY FAB. ACCORDING TO DEALERSHIP, THEY AREN'T SURE WHAT'S CAUSING THE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11253141September 4, 2019
SERVICE BRAKES, STEERING, WHEELS
STEERING WHEEL JERKING LEFT OR RIGHT. JERKING OCCURS ERRATICALLY AND UNPREDICTABLY; STEERING WHEEL JERKS AT HIGHWAY SPEEDS WHICH COULD EASILY CAUSE THE LOSS OF CONTROL OF THE VEHICLE ON THE HIGHWAY AND IS VERY DANGEROUS AND STRESSFUL SINCE IT IS NOT CLEAR WHEN THE WHEEL JERKING WILL OCCUR WHILE DRIVING. IT DOES TEND TO OCCUR WHILE ON CURVED ROADS, APPEARING TO TRY TO JERK THE WHEEL STRAIGHT WHEN THE CAR STEERING NEEDS TO BE ADJUSTED TO STAY IN ONE'S LANE; RED AND AMBER MALFUNCTION LIGHTS COME ON AND OFF FREQUENTLY. IN PARTICULAR, THE TIRE PRESSURE MONITORING SYSTEM (TPMS) LIGHT COMES ON AND OFF REGULARLY EVEN WITHOUT THE JERKING STEERING WHEEL. THE TPMS WARNING LIGHT ALSO OFTEN FLASHES AT THE SAME TIME AS THE JERKING STEERING AT HIGHWAY SPEEDS SUCH AS AROUND 50 MPH. RED DISPLAY OF BRAKE LIGHT WARNING AND AMBER DISPLAY OF BRAKE SYSTEM WARNING OFTEN OCCUR, SOMETIMES PAIRED WITH THE JERKING STEERING WHEEL. THE JERKING OCCURS TYPICALLY ON THE HIGHWAY AT SPEEDS SUCH AS 50 OR 55 MILES PER HOUR. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11253288September 4, 2019
ELECTRICAL SYSTEM
KEYLESS START SYSTEM PROBLEM" HAS BEEN POPPING UP ON MY DASHBOARD FOR PAST MONTH WHEN I START THE CAR. IT HAPPENS WITH BOTH KEY FOBS. I HAVE 60,000 MILES ON PILOT. DOESN'T SEEM TO AFFECT CAR YET BUT I HAVE READ ONLINE THAT OTHERS ARE HAVING THIS PROBLEM WHICH IS CAUSING ISSUES WITH CAR NOT STARTING. ONLINE COMMENTS SUGGEST HONDA HAS NO CLEAR WAY TO FIX IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252999September 3, 2019
SEATS
WHEN I TURN ON MY SEAT HEATER ON THE DRIVERS SEAT, IT GETS SO HOT IT BURNS MY LEGS.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11253035September 3, 2019
VEHICLE SPEED CONTROL
WHILE BACKING INTO THE DRIVEWAY, THE CAR SUDDENLY ACCELERATED CAUSING THE CAR TO SLAM INTO THE CONCRETE PART OF THE ATTACHED GARAGE TOTALING THE SUV
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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