Honda Pilot Complaints

9,418 consumer complaints on file.

#11268640October 15, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2016 HONDA PILOT. WHILE DRIVING APPROXIMATELY 40 MPH OR LESS, THE VEHICLE JERKED. WHEN THE ACCELERATOR PEDAL WAS DEPRESSED, THE GEAR SHIFTED INTO A DIFFERENT GEAR, ESPECIALLY ON AN INCLINE. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE FAILURE RECURRED SEVERAL TIMES. THE CONTACT CALLED HONDA OF CONCORD AT 704-774-4538 (LOCATED AT 7650 BRUTON SMITH BLVD, CONCORD, NC 28027) AND SCHEDULED AN APPOINTMENT. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 54,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268638October 15, 2019
POWER TRAIN
JERKING WHEN ACCELERATING (USUALLY HAPPENS AT SPEEDS BETWEEN 30MPH AND 50MPH) OR HEADING UP A HILL AT LOW SPEEDS ON CITY STREETS AND HIGHWAYS. IT HAPPENS WHILE DRIVING STRAIGHT AND TURNING IN CURVES. THE TAC WILL JUMP WHEN THIS IS OCCURRING. I HAVE BEEN TOLD THERE IS AN ISSUE WITH THE TRANSMISSION IN THIS MODEL YEAR (THE TRANSMISSION FLUID DETERIORATES QUICKER THAN IT'S SUPPOSED TO). I'VE ONLY HAD THIS CAR FOR 18 MONTHS SO NOW I'M WORRIED ABOUT THE TRANSMISSION AND WHAT DAMAGE IF ANY THIS ISSUE HAS CAUSED AND IF I WILL CONTINUE TO HAVE TROUBLE WITH THIS CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268673October 15, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2016 HONDA PILOT. WHILE DRIVING 30 TO 50 MPH, THE VEHICLE HESITATED TO ACCELERATE AND JERKED. THE FAILURE WAS EXPERIENCED NUMEROUS TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268786October 15, 2019
ELECTRICAL SYSTEM
PURCHASED 2019 HONDA PILOT ELITE IN FEBRUARY 2019. NOTICED A POPPING SOUND WHILE DRIVING IT HOME THAT SOUNDED LIKE SAND OR ROCKS SLIGHTLY AMPLIFIED HITTING THE WINDSHIELD INTERMITTENTLY. THIS HAS CONTINUED AND OVER THE NEXT FEW MONTHS IT BECAME APPARENT THE SOUND WAS NOT ACTUALLY FROM THE WINDSHIELD BUT ASSOCIATED WITH THE SPEAKERS/ELECTRICAL SYSTEM. IN AUGUST A LOUD CRACKLING SOUND INTERRUPTING THE SATELLITE RADIO STARTED HAPPENING INTERMITTENTLY FOLLOWING PERIODS OF THE ORIGINAL POPPING SOUNDS. BY OCTOBER, THAT LOUD POP HAS BEEN FOLLOWED BY A COMPLETE BLACKOUT OF THE SYSTEM SCREEN (BOTH) INCLUDING THE SPEED, ETC. FOLLOWED AFTER 30 SECONDS - A MINUTE BY THE SYSTEM RESTARTED. PRIOR TO THAT THERE WERE SEVERAL CASES OF APPLE CAR PLAY SHUTTING DOWN DURING PHONE CALLS THAT MAY HAVE BEEN ALSO ASSOCIATED WITH THIS PROBLEM WITHOUT A COMPLETE SHUTDOWN. I HAVE 27,000+ MILES AS OF 10/15/19, DRIVE A LOT AND NO DEALER CLOSE BY AND ALSO DEPEND DAILY ON HAVING THE VEHICLE. CONTACTED THE DEALER CAR WAS PURCHASED FROM THIS WEEK AND THEY ADMITTED HAVING A PILOT IN THE SHOP NOW WITH SIMILAR SYMPTOMS THAT THEY HAD NOT BEEN ABLE TO DIAGNOSE OR FIX YET. SUGGESTED I MAKE AN APPOINTMENT AND LEAVE IT WITHOUT THEM KNOW HOW LONG IT MIGHT BE. AGREED I WOULD CALL BACK AND SEE WHAT THEY WERE ABLE TO DO ON THE PILOT THEY ALREADY HAD IN THEIR SHOP. HAVE SINCE THEM FOUND NUMEROUS SIMILAR REPORTS WITH 2019 PILOTS ON THIS SITE AND OTHERS WITH ALL REPORTING HONDA NOT ADMITTING TO A SYSTEMIC PROBLEM AND ALSO NO PERMANENT REPAIRS. PROBLEMS HAVE ALWAYS OCCURRED WHILE DRIVING ON INTERSTATE HIGHWAYS AT FULL SPEED. OTHERS HAVE REPORTED BACKUP CAMERAS GOING OUT BUT I HAVE NOT HAD THE PROBLEM EXCEPT WHEN DRIVING AT FULL SPEED BUT EXPECT THAT BACKUP CAMERA WOULD HAVE ALSO BEEN OUT HAD I BEEN STOPPED AT THE TIME OF THE PROBLEM. I THINK HONDA SENSING SAFETY FEATURES NOT AFFECTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268242October 14, 2019
ELECTRONIC STABILITY CONTROL (ESC)
I OWN A 2017 HONDA PILOT. IT HAS 28,000 MILES ON IT. THERE HAVE BEEN 5 TIMES IN THE LAST 3 MONTHS THAT WHILE DRIVING LESS THAN 40 MPH, THE COLLISION MITIGATION BRAKING SYSTEM ENGAGED AND CAUSED THE VEHICLE TO BRAKE WITHOUT WARNING. I SENT AN EMAIL WITH A FULL DESCRIPTION OF THE ISSUE TO VAN'S HONDA IN GREEN BAY, WISCONSON. I RECEIVED A PHONE CALL BACK AND WAS TOLD THAT THE SYSTEM IS OVERLY SENSITIVE. THERE IS A CAMERA ON THE WINDSHIELD AND IT SOMETIMES PICKS UP A GLARE. THE REP AT VAN'S SAID THE CAR CAN NOT BE REPAIRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268243October 14, 2019
ELECTRICAL SYSTEM
THE BLUE TOOTH FEATURES ARE NOT RELIABLE. THE FEATURE THAT ALLOWS ME TO VERBALLY TELL THE CAR TO CALL SOMEONE IS NOT CONSISTENTLY RESPONSIVE. WHEN I MAKE A CALL FROM MY PHONE, THE CAR DOESN'T ALWAYS PICK IT UP. INCOMING CALLS CONSISTENTLY COME IN CORRECTLY. I CALLED VAN'S HONDA IN GREEN BAY WISCONSIN AND WAS TOLD THAT THIS IS NOT AN ISSUE WITH THE HONDA AND THEY RECOMMENDED THAT I CALL THE CELL PHONE PROVIDER. THEY EXPLAINED THIS IS AN I PHONE ISSUE. CAR IS IN MOTION. IT HAS HAPPENED IN MY DRIVEWAY, ON CITY STREETS AND ALSO ON THE HIGHWAY. VERY UNRELIABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268207October 13, 2019
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
MY 18 YEAR OLD DAUGHTER WAS DRIVING HOME 6/28/19 AT MIDNIGHT. CAR DIED WHILE DRIVING. COASTED TO SIDE OF ROAD. RESTARTED AND DROVE SOME. SAME THING. MANY LIGHTS CAME ON. COASTED TO SIDE OF HIGHWAY. TRIED ONE MORE TIME AND MADE IT HOME. MILES ON ODO: 118,279. THE NEXT MORNING I STARTED THE CA AND TRIED TO DRIVE TO DEALERSHIP. AFTER 3 MILES, THE SAME HAPPENED TO ME. I WAS ABLE TO PULL OVER AND HAD AAA TOW IT 5 MILES TO DEALERSHIP. AT DEALERSHIP, THE SAID MANY ERROR CODES CAME UP BUT THEY RECOMMENDED REPLACING THE POWERTRAIN CONTROL MODULE (PCM). I PD $1,410.16 TO DO THIS ON JULY 2. I PICKED THE CAR UP AND DROVE LESS THAN A MILE AND THE SAME THING HAPPENED. I WAS ABLE TO START IT AGAIN AND THEN IT HAPPENED AS I COASTED BACK TO THE DEALERSHIP. THEY ANALYZED THE CAR, TALKED WITH HQ HONDA REPS AND THEY RECOMMENDED CHECKING THE SPARK PLUGS. THEY DID AND ALL 6 WERE BAD. HOWEVER, THEY WERE JUST REPLACED AT 102,42 MILES ABOUT 1 YEAR EARLIER. JULY 9. I DECIDED TO REPLACE THE SPARK PLUGS AND THE DEALERSHIP TO THEIR CREDIT ONLY CHARGED ME $200 (COST OF LABOR). I WAS HESITANT TO REPLACE THEM AS I WAS NOT CERTAIN THEY HAD IDENTIFIED THE TRUE PROBLEM. I WAS SHOCKED AFTER SPENDING THE $1,400 THAT IT HAPPENED AGAIN. EVER SINCE THEN I AM WONDERING IF THIS WILL HAPPEN AGAIN. I AM ALSO CONCERNED BECAUSE THIS PROBLEM OF THE CAR JUST SHUTTING DOWN IS EXTREMELY DANGEROUS, ESPECIALLY IF YOU FIND YOURSELF ON THE HIGHWAY. SO I WOULD LIKE SOMEONE TO LOOK INTO THIS AND TO SEE IF THIS HAS HAPPENED TO ANYONE ELSE. THANKS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268110October 12, 2019
ENGINE
KEYLESS START SYSTEM PROBLEM LIGHT ON. NOT SURE EXACTLY WHAT IT MEANS OR WHAT TRIGGERED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11267929October 11, 2019
SERVICE BRAKES
AUTOMATIC BRAKING (COLLISION) MITIGATION ACTIVATES ERRONEOUSLY. UPON SLIGHT RIGHT CURVE IN ROAD, DETECTS OPPOSING TRAFFIC AS COLLISION. APPLIES BRAKES. EVEN UPON SETTING SYSTEM TO LEAST SENSITIVE, STILL EXHIBITS CONDITION. CONTINUES TO OCCUR MULTIPLE TIMES PER WEEK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11267980October 11, 2019
ELECTRICAL SYSTEM, ENGINE
MY 2016 HONDA ELITE PILOT RANDOMLY SHUT OFF WHILE DRIVING ON THE FREEWAY. I HAD THE ENGINE IDLE STOP FEATURE TURNED OFF WHILE DRIVING AND THE VEHICLE STALLED, THE DASHBOARD WARNING LIGHTS TURNED ON AND THE VEHICLE TURNED OFF COMPLETELY. THE DASH SAID TO PUT THE CAR IN PARK AND HIT THE IGNITION BUTTON WHICH I HAD TO DO SEVERAL TIMES BEFORE THE VEHICLE TURNED ON ALL WHILE IN RUSH HOUR TRAFFIC, I HAVE APPROXIMATELY 39,000 MILES ON THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11267654October 10, 2019
ELECTRICAL SYSTEM
I OWN A 2016 PILOT AWD TOURING WITH LESS THAN 26K MILES. I AM GETTING THE REMOTE KEYLESS START PROBLEM AS WELL AS ON MULTIPLE OCCASIONS THE CAR WILL NOT LOCK ONCE OUTSIDE THE CAR. I HAVE REPLACED THE KEY FOB'S BATTERIES AND HAVE SEEN MULTIPLE OWNERS OF 2016 PILOTS HAVE BEEN HAVING THE KEYLESS START PROBLEM WITH NO DEFINITIVE ANSWER AS TO WHY THIS IS OCCURRING. SUPPOSED FIXES RANGE FROM REPLACING START BUTTON, REPLACING SENSORS, UNIT RECEIVERS, PRESSING BRAKES, RESETTING SYSTEM ETC... HONDA NEEDS TO TAKE ACCOUNTABILITY AND FIND OUT WHAT'S GOING ON BECAUSE THE AVERAGE CONSUMER DOES NOT HAVE THE TIME AND MONEY TO INVEST IN A VEHICLE THAT SHOULD NOT HAVE THE ISSUES IT IS HAVING AFTER ONLY 25K MILES AS WELL AS ONLY BEING 3 YEARS OLD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11267704October 10, 2019
SUSPENSION
I WAS INFORMED BY DEALER THAT MY COMPLIANCE BUSHINGS WERE LEAKING AND NEEDED REPAIR. FOUND THERE'S WAS A BULLETIN PUT OUT BY HONDA, BUT I WAS NEVER CONTACTED. SPOKE TO A HONDA REP THAT SAID THEY ARE UNDER NO OBLIGATION TO INFORM OWNERS ABOUT BULLETINS. SINCE THE VEHICLE IS OUT OF WARRANTY THEY WANT ME TO PAY FOR THE COST OF REPLACEMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11267727October 10, 2019
FUEL/PROPULSION SYSTEM
I PURCHASED THE CAR AT AROUND 43,000 AND FIRST 'EMISSION SYSTEM PROBLEM' LIGHT APPEARED IN THE CAR DASH AROUND 46,500 MILES. I GOT AN APPOINTMENT FROM MY HONDA DEALERSHIP FOR DIAGNOSIS, BUT BY THE TIME I BROUGHT IT, THE LIGHT HAD GONE OFF. THEY READ THE DIAGNOSTIC CODE AND UPDATED SOFTWARE PART OF TSB #17-036. AFTER COUPLE HUNDRED MILES, LIGHT KEPT COMING ON-OFF AND EVERY TIME I GOT APPOINTMENT IT DISAPPEARED AND I CANCELLED THE APPOINTMENT. FINALLY I DECIDED TO TAKE IT TO THE DEALERSHIP AT 58.500 MILES EVEN IF THERE IS NO LIGHT IN THE DASHBOARD. THEY READ THE SAME SOFTWARE CODE BUT THEY RUN DIAGNOSIS AND FINALLY FOUND ISSUE WITH INJECTORS. THEY TOLD ME THAT INJECTORS NEED TO BE REPLACED. I REACHED TO AMERICAN HONDA AND MADE THEM AWARE OF MY PROBLEM. AFTER WAITING NEARLY 1-WEEK, HONDA DEALER REACHED ME AND SAID AMERICAN HONDA IS NOT ACCEPTING RESPONSIBILITY FOR THIS ISSUE SINCE IT IS CONSIDER AS PART OF 3 YEARS/36.000 MILES WARRANTY. THEY WERE ABLE TO FIND INJECTOR ISSUE AFTER RUNNING DIAGNOSIS FOR 3-4 HOURS AND THERE IS NO EVIDENCE SHOWING THIS ISSUE IS USER RELATED. AMERICAN HONDA ISSUED SERVICE BULLETIN FOR THIS ISSUE(TSB #18-025) WHICH SHOWS THIS IS A VERY COMMON ISSUE FOR PILOT MODELS AND I'M WONDERING IF THERE IS ANY PRODUCTION/DESIGN PROBLEM AND MIGHT NEED A RECALL FOR FUTURE RISKS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11266988October 8, 2019
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2016 HONDA PILOT. THE CONTACT STATED THAT THE KEYLESS START SYSTEM ERROR MESSAGE DISPLAYED WITHOUT WARNING. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 38,109.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11267053October 8, 2019
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
THE ISSUE IS RELATED TO THE HONDA INFOTAINMENT SYSTEM. AFTER ONLY 2000 MILES THE SYSTEM BEGAN HAVING ISSUES. WHILE THE DRIVER IS DRIVING, THE CENTER DISPLAY AND THE DISPLAY ON THE CONTROL PANEL WILL FREQUENTLY GO BLANK. WHEN THIS HAPPENS THE DRIVER IS UNABLE TO ACTIVATE OR DEACTIVATE SPECIFIC SAFETY CONTROLS INCLUDING LANE KEEP ASSIST, ADAPTIVE CRUISE CONTROL AND AUTOMATIC BRAKING. THE AUTOMATIC BRAKING WARNING IS ALSO LOST WHEN THE DISPLAY GOES OUT. THE DRIVER ALSO LOSES THE SPEEDOMETER. FROM THE CENTER DISPLAY, THE DRIVER IS UNABLE TO USE THE BACKUP CAMERA, THE RADIO, NAVIGATION AND THE ABILITY TO MAKE HANDS FREE PHONE CALLS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11266786October 7, 2019
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2004 HONDA PILOT. THE CONTACT STATED THAT THE LOW BEAM HEADLIGHTS DID NOT WORK WITHOUT WARNING. THE VEHICLE WAS TAKEN TO SCHOMP HONDA (303-798-1500, LOCATED AT 1003 PLUM VALLEY LN, HIGHLANDS RANCH, CO 80129) WHERE IT WAS STATED THAT THERE WAS NO RECALL. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 204,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11266795October 7, 2019
ELECTRICAL SYSTEM
WHEN GOING TO START THE VEHICLE, CONTINUALLY GET "KEYLESS START PROBLEM". HAVE BEEN TO THE DEALER 3 TIMES WHERE THEY SAY THEY CANNOT FIND ANY ERRORS LOGGED. I EVEN HAVE PICTURES OF IT. SOMETIMES THE CAR WON'T EVEN START AT ALL. WE AT ONE TIME HAD TO HAVE IT TOWED AFTER TRYING TO START IT FOR 30 MINUTES. GOT A NEW BATTER AND PROBLEM STILL EXISTS. HAVE REPLACED BATTERIES IN BOTH KEY FOBS. BEEN TO 2 OTHER MECHANICS AND NO ONE HAS ANY IDEA WHAT THE ISSUE IS. THE CAR IS ALWAYS AT REST AND STITTING WHEN THIS HAPPENS. THE WARNINIG LIGHT WON'T GO OFF UNTIL AFTER THE CAR IS TURNED OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11266809October 7, 2019
SEAT BELTS
DRIVER SEAT - SEAT BELT NYLON THREAD IS SPLITTING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11266857October 7, 2019
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
TL* THE CONTACT OWNS A 2012 HONDA PILOT. THE CONTACT STATED THAT AIR CONTINUOUSLY LEAKED OUT OF ALL FOUR TIRES. THE VEHICLE WAS TAKEN TO COMMONWEALTH HONDA (6 COMMONWEALTH DR, LAWRENCE, MA) WHERE IT WAS DIAGNOSED THAT THE TIRE PRESSURE MONITORING SYSTEM IN EACH WHEEL WAS FAULTY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 100,000. THE VIN WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11266621October 6, 2019
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, EXTERIOR LIGHTING
1ST PROBLEM...VIDEO DISPLAY WORKED ONLY INTERMITTENTLY. 1ST VISIT, WOLFCHASE HONDA UPDATED SOFTWARE, PROBLEM CONTINUED. 2ND VISIT THEY REPLACED VIDEO UNIT. 2ND PROBLEM...SPEAKERS STARTED MAKING CRACKLING NOISE. WENT ON THEIR SITE TO MAKE APPT AND RECEIVED A NOTICE THAT OT A RECALL NOTICE ABOUT ELECTRICAL ISSUE (OR A FLEET CAMPAIGN NOT SURE WHICH). THEY UPDATED SOFTWARE ON THAT 3RD VISIT. SPEAKER PROBLEM WORSENED AFTER THAT VISIT AND SPEEDOMETER DISPLAY AND VIDEO (STEREO SYSTEM, NAVIGATION ETC) WOULD BLANK OUT WHILE DRIVING. SYSTEM WOULD GENERALLY RESET BUT ONLY AFTER 30 SECONDS OF NON VISIBILITY TO MY SPEED, CRUISE CONTROL STATUS ETC.. TOOK IT BACK FOR 4TH VISIT. THEY STATED THEY FOUND AN ISSUE WITH TAILGATE SENSOR. PICKED IT UP ON FRIDAY OCT 4TH AND IT STARTED MAKING THE CRACKLING NOISE IN THE SPEAKERS AGAIN YESTERDAY, OCT 5TH. LAST TIME, IT EVENTUALLY GOT WORSE UNTIL SPEEDOMETER STOPPED WORKING. PLAN TO MAKE ANOTHER APPT (MY 5TH) THIS WEEK. CRACLKING NOISE OCCURS WHEN STOPPED, WHEN DRIVING, WHEN VEHICLE IS TURNED OFF (AFTER BEING ON). VIDEO AND SPEEDOMETER DISPLAY STOP WORKING WHEN DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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