Honda Pilot Complaints

9,418 consumer complaints on file.

#11271630October 28, 2019
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, EXTERIOR LIGHTING
SPEEDOMETER AND CONTROL HEAD COMPLETLY BLANK-- DEAD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11271668October 28, 2019
ELECTRICAL SYSTEM, POWER TRAIN
FOR A WHILE NOW THE CAR HAS HAD AN ISSUE WITH STARTING AFTER THE AUTO IDLE ENGINE STOP HAS ENGAGED. IT IS SLOW TO START, THE RADIO AND INFOTAINMENT SCREEN CUT OUT, AND THERE IS A POPPING NOISE. WHEN WE HAD THE CAR IN FOR SERVICE LAST, WE MENTIONED THIS AND THEY SAID THEY COULDN'T REPLICATE THE ISSUE AND TO RECORD IT HAPPENING. I'M SUPPOSED TO DRIVE AROUND RECORDING EVERYTHING? THIS HAS PROGRESSED TO THE OTHER NIGHT MY WIFE WAS ALONE IN THE CAR AND IT COMPLETELY DIED AT A RED LIGHT, WITH CARS ALL AROUND HER. SHE WAS FRANTICALLY TRYING TO GET IT STARTED AFTER IT SAID TO SWITCH TO PARK AND RESTART. IT WOULDN'T START FOR 5-6 ATTEMPTS AND THEN FINALLY STARTED. THIS IS EXTREMELY DANGEROUS AND TO THINK IT COULD HAPPEN WITH MY KID IN THE CAR. WE WILL BE SETTING UP AN APPOINTMENT TO HAVE IT LOOKED AT AGAIN. ALSO, THE SHIFTING OF GEARS IN THE CAR IS ROUGH BETWEEN FIRST AND SECOND GEARS. IT'S ALWAYS BETWEEN 25-30 MPH WHEN THE HARD SHIFT HAPPENS. IT'S LIKE THE CAR DOESN'T KNOW WHAT GEAR TO BE IN. AGAIN, THE DEALERSHIP CAN'T REPLICATE IT AND WE SHOULD RECORD IT HAPPENING. THEY DID A TRANSMISSION SERVICE AS PART OF THE STANDARD MILEAGE SERVICE RECOMMENDATION AND THOUGHT THAT MAY FIX IT. IT DID NOT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11271229October 26, 2019
ELECTRICAL SYSTEM
WHEN THE VEHICLE IS IN AN AUTO-IDLE STOP (SAY AT A TRAFFIC LIGHT) THE CAR DOES NOT RESTART AND STALLS ONCE THE ACCELERATOR IS PRESSED. THIS HAS HAPPENED SPORADICALLY AND IS VERY DANGEROUS. THE DEALERSHIP SAID I CAN BRING IT IN FOR A DIAGNOSIS BUT THAT THEY DON'T EXPECT TO FIND ANYTHING. THIS HAS HAPPENED NUMEROUS TIMES AND WITHOUT WARNING. THE MOST RECENT TIME WAS 10/23/19
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270983October 25, 2019
ENGINE, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2016 HONDA PILOT. AFTER PURCHASING THE VEHICLE FROM AN UNKNOWN USED CAR LOT AND TRAVELING 65 MPH, THE VEHICLE STALLED. ALSO, THE EMISSIONS AND TRANSMISSION FAILURE INDICATORS ILLUMINATED. THE VOICE COMMAND INSTRUCTED THE CONTACT TO PULL OVER AS SOON AS POSSIBLE AS THE VEHICLE COMPLETELY SHUT OFF AND LOST BRAKING AND STEERING ABILITY. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD AND RESTARTED THE VEHICLE; HOWEVER, THE EMISSIONS INDICATOR WAS STILL ILLUMINATED. THE VEHICLE WAS DRIVEN BACK TO THE USED CAR LOT, BUT THEY WERE NOT ABLE TO REPLICATE THE FAILURE. THE CONTACT WAS ADVISED TO TAKE THE VEHICLE TO THE NEAREST DEALER. THE VEHICLE WAS TAKEN TO AUTONATION HONDA SPOKANE VALLEY (8201 EAST SPRAGUE AVE, SPOKANE VALLEY, WA 99212), BUT WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS CURRENTLY AT THE DEALER. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 111,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11271053October 25, 2019
ELECTRICAL SYSTEM, ENGINE
TWICE NOW MY 2016 HONDA PILOT ELITE WITH AUTO IDLING STOP FEATURE HAS STALLED AT INTERSECTION LIGHTS. WHILE STOPPED AT THE RED LIGHT THE ENGINE GOES OFF AND NORMALLY WHEN I LIFT MY FOOT OFF THE BRAKE IT RESTARTS AND ACCELERATES WHEN I PUSH THE GAS PEDAL. HOWEVER, IN THESE INSTANCES WHEN I LIFTED MY FOOT OFF THE BRAKE AND WENT TO ACCELERATE, THE ENGINE COMPLETELY STALLED. A COUPLE OF WARNING LIGHTS CAME ON, UNFORTUNATELY I DIDN'T READ WHICH ONES BECAUSE I WAS AT BUSY INTERSECTIONS. THE CAR WOULD NOT START EVEN AFTER PUTTING IT INTO PARK. IT TOOK ABOUT 2 MINUTES BEFORE THE ENGINE WOULD START. OTHER DRIVERS WERE TRYING TO GET AROUND ME, HONKING. THE 2ND TIME, I WAS GOING TO MAKE A LEFT TURN AND JUST HAD TO WAIT UNTIL I COULD START IT, WATCHING IN MY REAR VIEW MIRROR HOPING I WOULDN'T GET REAR-ENDED. I DRIVE 75+ MILES TO WORK ON A VERY BUSY AND SLOW MOVING CALIFORNIA FREEWAY WITH LOTS OF STOP AND GO TRAFFIC. I AM VERY CONCERNED ABOUT OUR SAFETY IF THIS WERE TO HAPPEN ON A BUSY FREEWAY WHERE DRIVERS DON'T REALIZE I AM DEAD IN THE WATER. I CALLED AMERICAN HONDA AND THEY ADVISED ME TO GET IT INTO A DEALER RIGHT AWAY. I GOT AN APPOINTMENT FOR THIS AM AT 0700 BUT AS OF NOW (11:30AM) HAVEN'T HEARD A WORD. THEY ARE CHARGING ME $125 JUST TO RUN DIAGNOSTICS DESPITE THE FACT I HAVE AN EXTENDED WARRANTY. THE SERVICE PERSON HAD A DEFINITE "COULD CARE LESS ATTITUDE". AFTER READING ON THIS WEBSITE AND OTHERS, THIS IS HAPPENING A LOT AND HONDA DOESN'T SEEM TO HAVE AN ANSWER. THIS IS THE 2ND MAJOR ISSUE WITH THIS CAR. THE LAST ISSUE INVOLVED MY CAR BASICALLY SHUTTING DOWN ON THE FREEWAY AT 70MPH, GOING INTO A LOWER GEAR, EVERY POSSIBLE WARNING LIGHT ON THE DASH LIT UP. HAD TO DRIVE ONE MILE ON THE SHOULDER TO GET IT OFF THE FREEWAY. THIS HAPPENED TWICE TO ME AND A "COMPUTER PATCH WAS DONE". IT SEEMS FIXED BUT NOW I AM NOT SURE AT ALL WHAT IS GOING ON WITH THIS CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270640October 24, 2019
SEATS
TL* THE CONTACT OWNS A 2004 HONDA PILOT. WHILE ACCELERATING AND BRAKING, THE DRIVER'S SEAT UNINTENTIONALLY MOVED FORWARD AND BACKWARDS. SPREEN HONDA (25050 REDLANDS BLVD, LOMA LINDA, CA 92354, (909) 799-7070) WAS CONTACTED, BUT NO ASSISTANCE WAS OFFERED. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE MOUNTING BRACKET FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270674October 24, 2019
UNKNOWN OR OTHER
THE KEYLESS START SYSTEM LIGHT HAS BEEN ON FOR SEVERAL MONTHS. WE BROUGHT THE CAR TO THE HONDA DEALER AND THEY REPLACED THE KEY FOB. THE LIGHT WENT AWAY FOR A LITTLE WHILE, BUT RETURNED. ONCE IN A WHILE IT GOES AWAY, BUT IT ALWAYS RETURNS FOR NO REASON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270623October 24, 2019
AIR BAGS
I TOOK MY PILOT TO THE HONDA DEALER FOR THE AIRBAG RECALL BUT THEY REFUSED TO RESET THE RED WARNING LIGHT ON THE DASHBOARD. DOES THIS MEAN THE AIR BAGS ARE STILL DEFECTIVE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270344October 23, 2019
ENGINE, POWER TRAIN
OUR 2016 HONDA PILOT JERKS AND HESITATES; APPEARING THAT IT DOES NOT KNOW WHICH GEAR TO SHIFT INTO WHILE DRIVING ON THE HIGHWAY AND ON A CITY STREET. AS RECOMMENDED BY HONDA, THE TRANSMISSION SERVICE WAS DONE AT 30,000 MILE INTERVALS. HOWEVER THE PROBLEM PERSISTS. I TOOK THE VEHICLE TO THE LOCAL DEALERSHIP AND WAS TOLD THAT THE VEHICLE NEED A NEW POWERTRAIN CONTROL MODULE AT A COST OF $1400, WITH NO GUARANTEE THAT IT WILL SOLVE MY PROBLEM. OPTION #2 IS TO REPLACE THE TRANSMISSION AT A PRICE OF $5,000. I CALLED HONDA'S CORPORATE CUSTOMER SERVICE AND WAS TOLD THAT SINCE THE VEHICLE WAS NOT UNDER WARRANTY, THEY COULD NOT DO ANYTHING FOR ME UNLESS THEIR CERTIFIED MECHANIC AT THE DEALERSHIP LET THEM KNOW THAT THE ROOT CAUSE OF THE PROBLEM WAS A MECHANICAL DEFECT FROM THE MANUFACTURER. I WAS GIVEN A CASE NUMBER. THIS IS A HIGH RISK HAZARD THAT NEEDS CORRECTIONS AND CORRECTIVE ACTIONS, NOT RHETORIC. HONDA CORPORATION NEEDS TO RECOGNIZE NEAR MISSES CAN EASILY ESCALATE TO INCIDENTS, IF EFFECTIVE CONTROLS ARE NOT IMPLEMENTED. IN ADDITION TO THIS PERSISTENT TRANSMISSION PROBLEM, THE VEHICLE'S EMISSIONS WARNING LIGHT COMES ON AT VARIOUS TIMES. THE DEALERSHIP SAYS THAT ALL OF THE FUEL INJECTORS NEED TO BE REPLACED. I ASKED ABOUT POSSIBLY CLEANING THEM. I WAS TOLD BY THE SERVICE REPRESENTATIVE THAT HIS DIRECTIVE IS TO REPLACE THEM AND THAT HONDA DOES NOT HAVE A PROCEDURE IN PLACE FOR CLEANING FUEL INJECTORS. I WAS ALSO TOLD BY THE SERVICE REPRESENTATIVE THAT A HONDA COMPUTER CODE, P0776 (PRESSURE CONTROL SOLENOID B PERFORMANCE OR STUCK OFF), WAS SHOWN. MY VEHICLE WAS BOUGHT NEW (ZERO MILES) AND NOW HAVE 101,000 MILES. IT HAS BEEN SERVED AT THE RECOMMENDED INTERVALS STATED IN HONDA'S SERVICE BOOKLET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270358October 23, 2019
AIR BAGS
I WAS DRIVING ON SR 207 WHEN A TRUCK SIDESWIPED ME WHICH SENT MY CAR TO A DEEP DITCH. IT BRIEFLY LAID ON ITS SIDE THEN UP AND OUT THE DITCH BUT DRIVER'S SIDE AIRBAG DIDN'T DEPLOY.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11270513October 23, 2019
SERVICE BRAKES
WHEN APPLYING THE BRAKES, THE BRAKE PEDAL IS LOW/SOFT. ALSO, WHEN IN STOP-N-GO TRAFFIC AND APPLYING THE BRAKES, THE BRAKES PEDAL GOES LOWER AND I HAVE TO PRESS HARDER ON THE BRAKES. I TOOK MY CAR TO STEVENS CREEK HONDA IN CALIF AND THEY BLED MY BRAKES THIS HELPED A LITTLE BUT DID NOT SOLVE THE PROBLEM. I CALLED THE NEXT DAY TO HAVE MY BRAKES LOOKED AT AGAIN FOR THE SAME PROBLEM BUT THE SERVICE MANAGER SAID MY BRAKES WERE NORMAL. NOW, I AM GOING TO UPGRADE MY FRONT PADS WITH A NON-HONDA BRAKE PAD. I HOPE THIS WORKS AND DOES NOT VOID MY WARRANTY. HONDA USES LOW GRADE PADS I BELIEVE BECAUSE THE LOW BEAM HEADLIGHT ON THE EX-L USES A LOW WATT (LOW GRADE) LIGHT BULB MAKING DRIVING A NIGHT DANGEROUS SINCE IT IS HARD TO SEE. I HAD TO UPGRADE THE LOW BEAM BULBS FOR THE SAME REASON I HAVE TO UPGRADE THE PADS: SAFETY. PLEASE HELP. THE 2019 HONDA PILOT BRAKES ARE A KNOWN SAFETY PROBLEM. GO TO HTTPS://WWW.PILOTEERS.ORG/ AND READ THE COMPLAINTS ON THIS HONDA FORUM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270321October 22, 2019
ENGINE, FUEL/PROPULSION SYSTEM
WE BOUGHT A 2016 HONDA PILOT EX AWD FROM A DEALER A MONTH AGO WITH 62K MILES ON IT. THREE DAYS AGO AN EMISSION SYSTEM PROBLEM AND CHECK ENGINE LIGHT CAME ON. WE TOOK IT TO THE HONDA DEALER IMMEDIATELY AND THE CODES WERE P0430 AND P219B. THEY DIAGNOSED THAT ONE OF THE CYLINDERS WAS RUNNING RICH AND MISFIRING. ALL 6 FUEL INJECTORS AND A FLEX PIPE NEEDED TO BE CHANGED. THE ESTIMATED COST WAS $1700. I CALLED HONDA AMERICA THINKING THIS IS HAPPENING TOO EARLY TO A 3 YEAR OLD CAR WITH RELATIVELY FEW MILES ON IT. MY OTHER 2011 HONDA IS AT 145K AND NEVER NEEDED FUEL INJECTOR REPLACEMENT. I RESEARCHED IT ONLINE AND FOUND THAT THIS IS A COMMON PROBLEM AMONG 2016 PILOTS AND THERE IS A SERVICE BULLETIN FOR IT 18-025. HONDA AMERICA SAID THERE IS NO RECALL ON IT AND THAT THE 3 YEAR 36K WARRANTY IS OVER. I AM AWARE OF THOSE, BUT A 3 YEAR OLD HONDA SHOULD NOT NEED THIS REPLACEMENT. THEY ARE RESEARCHING IF THEY SHOULD ASSIST WITH THE COST OF THE REPAIR, AND WILL GET BACK TO ME IN A FEW DAYS. HOWEVER, I WOULD URGE OTHERS WITH SIMILAR PROBLEMS MAKE A COMPLAINT HERE AND PRESSURE FOR A RECALL. IF THIS PROBLEM CONTINUES AND THE CAR GOES TO LIMB MODE IN THE MIDDLE OF DRIVING, IT COULD LEAD TO AN ACCIDENT. IT WOULD ALSO NOT BE SAFE BEING STUCK NEXT TO A HIGHWAY WITH A CAR NOT WORKING. I AM GLAD IN MY CASE IT WAS NOTICED EARLY ON WHEN THE LIGHT CAME ON. THIS IS ALSO AN EXPENSIVE REPAIR EARLY ON IN A CAR AND SHOULD BE FULLY COVERED BY HONDA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269866October 21, 2019
ELECTRICAL SYSTEM, ENGINE
VEHICLE CONTINUES TO COMPLETELY SHUT DOWN (ENGINE COMPLETELY TURNING OFF, ALL LIGHTS TURNING ON IN CONSOLE, REQUIRING VEHICLE TO BE PLACED IN PARK AND THEN IGNITION BUTTON PRESSED TO RESTART ENGINE.) WHEN STOPPING AT A REDLIGHT. CONTINUES TO GET WORSE AND MORE FREQUENT. TOOK TO DEALER AND THEY SAY NOTHING IS WRONG. PLEASE FIX THIS! MY FAMILIES SAFETY IS TOP CONCERN@
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269932October 21, 2019
POWER TRAIN
CAR WOULD NOT. MOVE IN ANY GEAR, LET SIT OVER NITE STARTED CAR AND MADE IT HOME WITH NO PROBLEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269554October 19, 2019
ELECTRICAL SYSTEM
'KEYLESS START SYSTEM PROBLEM' ERROR HAPPENS INTERMITTENTLY. THIS HAS BEEN HAPPENING FOR A NUMBER OF WEEKS. BASED ON SEARCHING THIS PROBLEM ONLINE IT APPEARS TO BE A PROBLEM WITH MOST KEYLESS START PILOTS AROUND 30-50K MILES. WE HAD ONE INSTANCE WHERE IT TOOK A FEW TRIES TO GET THE CAR STARTED. VERY DISAPPOINTED THAT THIS HASN'T BEEN RECALLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269345October 18, 2019
UNKNOWN OR OTHER
"KEYLESS STARTER SYSTEM PROBLEM" LIGHT COMES AND GOES. THE DEALER CAN'T PROVIDE THE SOLUTION. ALSO, THIS CAUSES THE WALK AWAY AUTO-LOCK FEATURE DOESN'T WORK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269448October 18, 2019
POWER TRAIN
THE VEHICLE WAS HAVING SPORADIC SURGES OF ACCELERATION WHILE DRIVING AT SPEEDS OF 20 TO 50 MPH ON CITY STREETS AND WHILE CLIMBING GRADUAL HILLS ON THE HIGHWAY AT 65 TO 70 MPH. BROUGHT IT TO THE DEALERSHIP AND THEY PERFORMED A SOFTWARE UPDATE TO THE TRANSMISSION AND FLUSHED THE TRANSMISSION FLUID. NOTES FROM THE DEALERSHIP SAY IT WAS CAUSED BY FLUID DETERIORATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269169October 17, 2019
FUEL/PROPULSION SYSTEM
EMISSIONS SYSTEM PROBLEM LIGHT APPEARS. MANY OTHER WARNING LIGHTS COME ON AS WELL. THEN THE ENGINE LIGHT STARTS TO BLINK. THE CAR STARTS TO SHAKE AND SPUTTERED AND WILL NOT ACCELERATE. THE CAR MANUAL STATES TO IMMEDIATELY PULL OVER AND LET ENGINE SIT FOR 10 MINUTES, THEN DRIVE IMMEDIATELY TO DEALER. THIS HAS HAPPENED WHEN PULLING OUR BOAT AND WE WERE UNABLE TO PULL OVER SAFELY. THIS POSES A RISK OF FIRE. IT HAS ALSO OCCURRED WHEN I AM NOT IN A SAFE NEIGHBORHOOD TO PULL OVER. THE FIRST FEW TIMES, THE DEALER WAS NOT OPEN WHEN IT WAS OCCURRING. NOW THE DEALER HAS INSPECTED IT. THEY RETRIEVED MISFIRE DTC'S AND P219A CODE. FOUND FUEL INJECTORS ARE CAUSE OF DTC. HONDA ISSUED A HONDA SERVIE BULLETIN FOR THIS ISSUE TSB A18-025. THEY ALSO REDESIGNED THE FUEL INJECTORS AND ARE NO LONGER USING THE OLD ONES. MANY VEHICLES ARE EFFECTED BY THIS ISSUE. THEY WANT $1500 FOR REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269241October 17, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2016 HONDA PILOT. WHILE DRIVING 25 MPH, THE VEHICLE FAILED TO ACCELERATE WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. IN ADDITION, THE VEHICLE JERKED FORWARD FORCEFULLY AND MADE AN ABNORMAL NOISE. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE FAILURE OCCURRED THREE TIMES WITHIN TWO MILES. THE VEHICLE WAS TAKEN TO HOWDY HONDA (LOCATED AT 5519 E BEN WHITE BLVD, AUSTIN, TX 78741, (512) 686-1544), BUT THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269264October 17, 2019
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
WHILE STOPPED AT A TRAFFIC LIGHT THE CAR PUT ITSELF INTO PARK WITHOUT MY (THE DRIVER) KNOWLEDGE. WHEN THE LIGHT TURNED GREEN I ATTEMPTED TO ACCELERATE HOWEVER THE CAR WAS IN PARK. I ATTEMPTED TO SHIFT THE CAR INTO DRIVE AND IT WOULD NOT DO SO. I HAD TO TURN THE CAR OFF AND THEN BACK ON IN ORDER TO PLACE THE CAR INTO DRIVE AND PROCEED THROUGH THE INTERSECTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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