Honda Pilot Complaints

9,418 consumer complaints on file.

#11278720November 7, 2019
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
PREVIOUS COMPLAINT NHTSA ID 11111894 SUBMITTED 7/17/18. FOR CAR STALLING AFTER ENTERING INTO AUTO IDLE STOP. REPLACED BATTERY IN AUGUST 2018 AND DIDN'T HAVE ANY PROBLEMS UNTIL NOW. HAS HAPPENED AT LEAST 3 TIMES NOW IN SEPT. AND OCT 2019.. AT FIRST, RADIO OR DVD PLAYER WOULD CUT OUT BUT HAS PROGRESSED TO FULL ON STALLING AFTER ENTERING AUTO IDLE STOP. SAME PROBLEM AS BEFORE AND ALL OTHER COMPLAINTS. AFTER CAR GOES INTO IDLE STOP, IT DOES NOT RESTART AFTER TAKE FOOT OFF BRAKE. HAVE TO PUT CAR IN PARK, PRESS BRAKE, AND PUSH START BUTTON TO GET IT TO RESTART. CAN TAKE SEVERAL TRIES AND SEVERAL MINUTES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278784November 7, 2019
POWER TRAIN
ON 11/2/19, WHILE DRIVING AT APPROXIMATELY 25 MPH, THE VEHICLE SHOWED THE MESSAGE "TRANSMISSION PROBLEM" ON THE DASHBOARD. AFTER THIS MESSAGE WAS DISPLAYED, THE VEHICLE WOULD ONLY STAY IN FIRST GEAR. I WAS ABLE TO SAFELY PARK THE VEHICLE IN A PARKING LOT. THE VEHICLE WAS JUST UNDER 16 MONTHS OLD AND HAD APPROXIMATELY 20,000 MILES ON IT. AFTER TURNING THE VEHICLE OFF AND THEN BACK ON, I WAS ABLE TO CHANGE THE GEARS ONCE AGAIN. I IMMEDIATELY CALLED HONDA ROADSIDE ASSISTANCE TO HAVE THE VEHICLE TOWED TO THE NEAREST HONDA DEALERSHIP, WHICH WAS OURISMAN HONDA IN TYSON'S CORNER VIRGINIA. I RECEIVED A CALL FROM A SERVICE ADVISOR AT OURISMAN HONDA ON 11/4/19. HE REFUSED TO ACKNOWLEDGE THAT THERE WAS A PROBLEM WITH THE TRANSMISSION AND NO REPAIR WAS MADE. WHEN I TOLD HIM WHAT HAPPENED, THE SERVICE ADVISOR STATED THAT IT IS LIKELY THAT THE VEHICLE EXPERIENCED A "COMPUTER GLITCH" AND THAT SIMPLY RESTARTING THE VEHICLE WOULD FIX THE PROBLEM IF IT HAPPENED IN THE FUTURE. I TOLD HIM THAT IT IS A SERIOUS SAFETY ISSUE TO HAVE TO RESTART A VEHICLE WHILE DRIVING. THE TRANSMISSION OFTEN EXHIBITS A "STICKY CLUTCH", DELAYED GEAR SHIFTING (SOMETIMES AS MUCH AS 2 SECONDS OF DELAY BEFORE THE GEAR IS SHIFTED), AND OFTEN TIMES A "CLUNK" IS HEARD WHEN THE GEAR IS CHANGED. THE PROBLEM USUALLY OCCURS IN EARLY GEARS (3RD, 4TH, AND 5TH GEAR) WHEN I LIFT MY FOOT OFF THE ACCELERATOR AT APPROXIMATELY THE TIME THE TRANSMISSION IS READY TO SHIFT TO THE NEXT HIGHEST GEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278569November 6, 2019
ELECTRICAL SYSTEM
AT 37000 MILES KEYLESS SYSTEM START PROBLEM ERROR SHOWED ON THE DASH. SHORTLY AFTER THE IGNITION PUSH TO START BUTTON BEGAN TO INTERMITTENTLY NOT WORK. THE ERROR MESSAGE AND START BUTTON PROBLEM HAS PERSISTED WITH THE START BUTTON BECOMING WORSE. IT NOW CAN TAKE SEVERAL TRIES TO START THE CAR AND SHUT THE CAR OFF. IT IS EXTREMELY STRESSFUL ESPECIALLY IF YOU HAVE AN EMERGENCY AND CANNOT GET THE CAR TO GO!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278579November 6, 2019
VISIBILITY:SUN/MOON ROOF ASSEMBLY
IN MAY 2013 I RECEIVED A LETTER STATING THAT THE SUNROOF HAD A DEFECT. CLAIM #[XXX] WAS OPENED AND I WAS DIRECTED TO S & C IN HIAWATHA (319-393-2591) AND ON MAY 31, 2013, I TOOK MY VEHICLE IN FOR THE RECALL. THE SUNROOF STARTED TO LEAK WHEN IT RAINED SO I HAD IT CHECKED BY SAFELITE AUTO GLASS WHO INSPECTED THE DRAIN TUBES AND CONFIRMED THEY WERE NOT CLOGGED. I TRIED TO CONTACT S & C TO CORRECT THE ISSUE WITH THE WEBASTO SUNROOF AND THE BUSINESS WAS CLOSED. I CONTACTED WEBASTO TO SEE IF THEY COULD CONFIRM THAT THE SERVICE CENTER (S & C) HAD ACTUALLY REPLACED THE SUNROOF. WEBASTO DIRECTED ME TO THE NEXT NEAREST SERVICE CENTER, MID IOWA TRUCK & UPHOLSTERY, 1628 S. DUFF AVENUE, AMES, IA 50010 (515-232-4343) WHICH IS 2-HOURS AWAY AND WEBASTO COULD NOT GUARANTEE THAT THE SERVICE CALL WOULD BE COVERED UNDER THE WARRANTY. WHEN DRIVING THE VEHICLE YOU CAN HEAR AN INCREASE IN THE AIR COMING THROUGH THE SUNROOF. I FREQUENTLY TRANSPORT MY GRANDDAUGHTER AND I'M CONCERNED THAT THE GLASS MAY COME OUT OF ITS FRAME AS STATED IN THE RECALL. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278259November 5, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2017 HONDA PILOT. WHILE DRIVING BETWEEN 10 AND 25 MPH, THE TRANSMISSION EXPERIENCED HARD SHIFTING BETWEEN FIRST AND SECOND GEAR, WHICH CAUSED THE VEHICLE TO SUDDENLY LUNGE FORWARD. THE VEHICLE WAS TAKEN TO CONYERS HONDA (1860 GA-20, CONYERS, GA), BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE CONTINUED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 40,000. THE VIN WAS INVALID.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278278November 5, 2019
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2016 HONDA PILOT. THE CONTACT TOOK THE VEHICLE TO BOB LANPHERE BEAVERTON HONDA (10760 SW CANYON RD, BEAVERTON, OR 97005) FOR SCHEDULED MAINTENANCE. TWO WEEKS LATER, THE VEHICLE ACCELERATED SPONTANEOUSLY WHILE DRIVING APPROXIMATELY 45 MPH. THE VEHICLE WAS TAKEN BACK TO THE DEALER AND THEY WANTED TO CHARGE FOR DIAGNOSTIC TESTING. THE CONTACT ALSO STATED THAT THE FAILURE OCCURRED AT LEAST TEN TIMES SINCE THE VEHICLE WAS SERVICED INITIALLY. THE FAILURE HAD NOT OCCURRED PRIOR TO BEING SERVICED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 31,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278352November 5, 2019
ELECTRONIC STABILITY CONTROL (ESC)
I CAN BE DRIVING LIKE ON FREEWAY AND CAR RUNS GOOD BUT AS SOON AS I EITHER STOP OR GET READY TO TURN ON STREETS I GET A VSA LIGHT COMING ON AND CHECK ENGINE. I HAVE FOLLOWED WHAT THE MANUFACTURES MENTIONS IN BOOK TO TURN OF CAR AND THEN TURN BACK ON. THEN I GET SOMETIMES THE ENGINE LIGHT TO STAY ON OR IT DOES STAY ON. SO I HAVE NOTICED THIS HAPPENING OFTEN WHEN I GOT LESS THAN 50 CAR WITH LIKE SHAKE AND ENGINE WILL NOT ALLOW FOR CAR TO MOVE IN GEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278004November 4, 2019
UNKNOWN OR OTHER
THIS VEHICLE IS EQUIPPED WITH AN AUTO ENGINE IDLE FEATURE THAT IDLES THE ENGINE WHEN YOU COME TO A STOP. SOMETIMES THE ENGINE IDLE COINCIDES WITH THE MOMENT THAT YOU WOULD ACCELERATE TO CONTINUE GOING FORWARD, AND THE ENGINE STALLS COMPLETELY. THIS REQUIRES THE VEHICLE TO SHUT DOWN AND RESTART. IT HAS HAPPENED TO ME ON SEVERAL OCCASIONS AFTER I HAVE STARTED TO ACCELERATE WITH PEOPLE BEHIND ME. FORTUNATELY THE VEHICLES BEHIND ME HAVE NOT STARTED TO ACCELERATE THEMSELVES OR OTHERWISE THIS WOULD HAVE CAUSED A CRASH. IT HAPPENS WHEN THE VEHICLE ANYWHERE THE VEHICLE IS REQUIRED TO STOP AND GO, SUCH AS DRIVING THROUGH TOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278064November 4, 2019
STRUCTURE:BODY
I HAD BEEN HEARING A NOISE AS I TURN THE VEHICLE AND IT WAS INSPECTED IN JULY 2019. TWO WEEKS AGO I STOPPED FOR A QUICK CHECKUP BEFORE A LONG TRIP AND WAS TOLD THAT IT WAS DANGEROUS TO DRIVE. THE UNDERCARRIAGE NEAR THE WHEELS HAS CANCEROUS RUST BEYOND REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278088November 4, 2019
POWER TRAIN
WHEN I AM AT A STOPLIGHT AND THE CAR GOES INTO IDLE STOP, IT DOES NOT RESTART AFTER I TAKE MY FOOT OFF OF THE BREAK. I HAVE TO PUT IT BACK IN PARK AND HOLD THE START BUTTON DOWN AS IT STRUGGLES TO TURN OVER. IT IS VERY DANGEROUS BECAUSE CARS BEHIND ME EXPECT ME TO BE MOVING AND I HAVE BEEN ALMOST HIT AS A RESULT. IT USED TO WORK FINE AND RESTART AS I TOOK MY FOOT OFF OF THE BRAKE. I TOOK IT TO THE DEALERSHIP AND THEY COULDN'T REPLICATE IT. WE TRIED REPLACING THE BATTERY. IT DID IT THAT SAME DAY AFTER I LEFT THE DEALERSHIP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11277740November 3, 2019
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
WHILE DRIVING ON THE THROUGHWAY I HEARD POPPING NOISE WHEN I HIT A BUMP, THEN GETS WORSE AND LOST MY RADIO SOUNDS AND CONTROLS ON MY INFOTAINMENT. I LOST MY SPEEDOMETER AND MY INFOTAINMENT SYSTEM COMPLETELY OFF THEN RESTARTS SEVERAL TIMES SAYING LOST NETWORK CONNECTION UNTIL IT COMPLETELY TURNED OFF. I CANNOT TURN IT ON BY PUSHING THE POWER BUTTON. I WENT TO MY DEALERSHIP AND COMPLAINT ABOUT THE POPPING NOISE BUT THEY COULD NOT REPLICATE IT UNTIL IT GOT WORSE. MY SPEEDOMETER WAS BLANK WHILE DRIVING. I STARTED HAVING THIS ISSUE AFTER TWO WEEKS ON PICKING UP THE CAR BRAND NEW.I THINK THIS IS A SAFETY CONCERN THAT HONDA DOES NOT WANT TO FIX OR HAVE A FIX!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11277651November 2, 2019
FUEL/PROPULSION SYSTEM
AROUND 30000 MILES, THE CAR STARTED SHOWING SLGNS OF SLUGGISHNESS. CONCERNS THAT WERE VOICED TO THE DEALERSHIP DURING ROUTINE MAINTENANCE WERE MET WITH COMMENTS THAT THEY DIDN'T SEE AN ISSUES. THEN AT ABOUT 45000 MILES, THE CHECK ENGINE LIGHT CAME ON INDICATING AN EMISSIONS PROBLEM (P0430: CATALYST SYSTEM EFFICIENCY BELOW THRESHOLD (BANK 2)). AFTER INVESTIGATION BY THE DEALER, THEY SAID THAT THE FUEL INJECTORS NEED TO BE REPLACED AT A SIGNIFICANT COST. AFTER DOING SOME RESEARCH I HAVE READ THAT THIS IS A COMMON COMPLAINT FROM THIS COHORT OF VEHICLE OWNERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11277477November 1, 2019
ELECTRICAL SYSTEM:SOFTWARE, POWER TRAIN
TL* THE CONTACT OWNS A 2016 HONDA PILOT. WHEN THE ACCELERATOR PEDAL WAS DEPRESSED, THE VEHICLE VIOLENTLY HESITATED TO DRIVE AND JERKED. THE VEHICLE WAS TAKEN TO COLONIAL HONDA OF DARTMOUTH (225 STATE RD, DARTMOUTH, MA 02747, (508) 996-6800) WHERE THE CONTACT WAS INFORMED THAT THE SOFTWARE NEEDED TO BE UPDATED SO THAT THE VEHICLE WOULD NOT OVERHEAT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11277093October 30, 2019
ELECTRICAL SYSTEM
WE LIVE IN SAN FRANCISCO AND DO A LOT OF URBAN DRIVING (AKA, THERE'S A TON OF STOP SIGNS). WHEN THE A/C IS NOT ON, THE ENGINE TURNS OFF ALMOST EVERY TIME WE STOP. AFTER OWNING THE BRAND NEW VEHICLE FOR ABOUT A YEAR, THE RADIO AND LIGHTS STARTED TURNING OFF WHEN THE CAR WOULD START BACK UP AT A STOP SIGN/LIGHT. THE POWER TO THE LIGHTS ACTUALLY STARTED TO DIM BEFORE THEY TURNED OFF COMPLETELY. EVENTUALLY, THE CAR FAILED TO START BACK UP ON ITS OWN A FEW TIMES. WE TOOK IT IN TO THE DEALER AND THEY REPLACED THE STARTER UNDER WARRANTY. THE PROBLEM WENT AWAY. WE'RE NOW 2 YEARS + 4 MONTHS INTO OWNING THE CAR AND THE LIGHTS ARE STARTING TO DIM AGAIN WHEN THE CAR IS STARTING BACK UP AT STOP SIGNS/LIGHTS -- I'M HOPING IT FAILS AGAIN BEFORE THE 3 YEAR WARRANTY IS UP SO WE CAN GET IT REPLACED AGAIN FOR FREE. THIS FEELS LIKE A MANUFACTURING DEFECT TO ME -- ONE THAT'S EXACERBATED BY THE FREQUENCY OF STOPS IN AN URBAN ENVIRONMENT AND A STARTER THAT ISN'T BUILT TO WITHSTAND THAT KIND OF USE. THIS SHOULD BE INVESTIGATED FOR A RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11277176October 30, 2019
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2018 HONDA PILOT. THE CONTACT STATED THAT ALL THE WINDOWS ROLLED DOWN WHEN THE UNLOCK BUTTON ON THE KEY FOB WAS TOUCHED WHILE IN THE CONTACT'S POCKET. THE FAILURE RECURRED FOUR TIMES. THE CONTACT CALLED AUTONATION HONDA AT 303-578-6112 (LOCATED AT 2999 WEST 104TH AVENUE, WESTMINSTER, CO 80234) AND WAS INFORMED THAT THE FAILURE WAS DUE TO A DESIGN FLAW FOR WHICH THERE WAS NO REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT NOTHING COULD BE DONE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 4,500. THE VIN WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11277198October 30, 2019
ELECTRONIC STABILITY CONTROL (ESC)
WHILE DRIVING ON A LONG ROAD TRIP, THE CAR SPONTANEOUSLY ENGAGED THE ABS IN AN INTERMITTENT MANNER. VSA LIGHT CAME ON. STOPPED AND RESTARTED THE CAR. EXACTLY THE SAME THING HAPPENED AFTER A LITTLE WHILE. STOPPED AND RESTARTED THE CAR WITH THE VSA SYSTEM MANUALLY TURNED OFF. EXACTLY THE SAME THING HAPPENED AFTER AN HOUR OR SO. ENGAGEMENT OF ABS WAS INTERMITTENT. AS DETAILED IN THE ATTACHED DOCUMENT, WE HAVE TAKE THIS TO NUMEROUS HONDA REPAIR CENTERS AND THE PROBLEM HAS PERSISTED. WE HAVE EXPERIENCED THE SPONTANEOUS AND INTERMITTENT ENGAGEMENT OF ABS ONLY DURING LONG HIGHWAY DRIVING. IN-BETWEEN EACH REPAIR, WE HAVE DRIVEN THE CAR IN THE CITY NEARLY EVERY DAY WITHOUT ANY PROBLEMS. HOWEVER, EACH TIME WE HAVE TAKEN THE CAR FOR A LONG TRIP, WE HAVE EXPERIENCED THE PROBLEM AFTER A FEW HOURS OF NORMAL DRIVING. THIS PROBLEM HAS OCCURRED WHILE DRIVING NORMAL SPEEDS DURING PERFECTLY NORMAL (NOT RAINING OR SLIPPERY) CONDITIONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11271766October 29, 2019
POWER TRAIN
WHEN DRIVING ON LOWER GEARS, THE CAR OR TRANSMISSION WILL PERFORM SIGNIFICANT JERKS LIKE IT IS HARD FOR IT TO SWITCH GEARS. TYPICALLY WHEN DRIVING AROUND 40 MPH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11271803October 29, 2019
ELECTRICAL SYSTEM
KEYLESS START SYSTEM PROBLEM COMES ON. CAR IS STARTING LIKE NORMAL BUT NOT SURE IF THIS ISSUE WILL CAUSE THE VEHICLE TO SHUTDOWN IN TRAFFIC OR GOING AT A HIGH RATE OF SPEED ON THE FREEWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11277009October 29, 2019
FUEL/PROPULSION SYSTEM
WARNING LIGHT ON DASH. EMISSIONS SYSTEMS PROBLEM. HONDA SERVICE SAYS I NEED TO REPLACE FUEL INJECTORS FOR $1500. THIS SEEMS TO BE AN ISSUE WITH THIS MODEL. IT SHOULD BE A RECALL I THINK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11271594October 28, 2019
ENGINE, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
ON OCTOBER 24, 2019 AT APPROXIMATELY 10:00 AM CST. ENGINE COMPLETELY LOST POWER WHILE DRIVING AT APPROXIMATELY 65 MPH ON INTERSTATE I-80. WAS IN THE LEFT LANE PASSING VEHICLE IN RIGHT LANE. ANOTHER VEHICLE WAS AHEAD OF MINE. TAPPED THE BRAKES TO SLOW A BIT AS VEHICLE IN FRONT WAS MERGING RIGHT AFTER PASSING. HIT THE GAS PEDAL AND ALL POWER TO THE ENGINE WAS LOST FOR ABOUT 1.5 - 2 SECONDS. TACHOMETER DROPPED TO 0. TOOK MY FOOT OFF THE GAS AND THEN RE-ENGAGED. POWER TO ENGINE CAME BACK ON AND WAS ABLE TO RESUME NORMAL VEHICLE OPERATIONS. AUTO ENGINE ON/OFF FEATURE WAS DISABLED. REGULAR CRUISE CONTROL WAS ON, HAD BEEN SET BUT WASN'T CURRENTLY ENGAGED. PARKING SENSORS WERE ON. LANE DEPARTURE WAS OFF. FORWARD COLLISION WARNING ON. NO OTHER ISSUES FOR THE REST OF THE 1300 MILE (ROUND) TRIP. WE HAVE HAD THIS VEHICLE FOR ABOUT 1 YEAR AND THIS IS THE SECOND TIME THIS HAS HAPPENED. FIRST TIME WAS NOT REPORTED OR DOCUMENTED. IF ENGINE/POWER HADN'T BEEN RESTORED, THERE COULD HAVE BEEN A SERIOUS ACCIDENT. THIS CANNOT BE NORMAL VEHICLE OPERATION. PLEASE LOOK INTO THIS HONDA AND NHTSA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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