Honda Pilot Complaints

9,418 consumer complaints on file.

#11286549December 3, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2003 HONDA PILOT. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE EXPERIENCED GEAR SLIPPAGE. THE CONTACT STATED THAT THE TRANSMISSION SHIFTED ERRATICALLY AT TIMES WHILE THE RPM'S REVVED WITHOUT FORWARD MOMENTUM. THE VEHICLE WAS TAKEN TO ESSERMAN LARGO HONDA (554 NE 1ST AVE, FLORIDA CITY, FL 33034, (844) 329-6036) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 04V176000 (POWER TRAIN). THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 36,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11286727December 3, 2019
SEATS
UPON ENTERING THE VEHICLE AND SITTING IN THE DRIVER'S SEAT, I HEARD A LOUD POP AND THEN NOTICED THAT THE SEAT WAS EXTREMELY LOOSE AND WOULD ROCK BACKWARDS AS IF SOMETHING WAS BROKEN. I REMOVED THE SIDE COVER AND FOUND THAT THERE WAS A FAILED SEAT MOUNT BRACKET THAT HAD BROKEN IN HALF. THE VEHICLE IS CURRENTLY UNDRIVEABLE UNTIL THE SEAT IS FIXED SINCE THE SEAT SWAYS BACKWARDS ON ACCELERATION WHICH COULD LEAD TO AN ACCIDENT. I AM NOT AWARE OF ANY ACTIVE RECALL FOR THIS ISSUE BUT I BELIEVE IT SHOULD BE INVESTIGATED AS IT IS A MAJOR SAFETY CONCERN!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11286769December 3, 2019
SEATS
SPONTANEOUSLY SNAPPED MOUNTING BRACKET ON DRIVER'S SIDE POWER SEAT, BETWEEN MOUNTED FRAME/SUPPORT AND ADJUSTABLE SEAT COMPONENTS. A POTENTIALLY LETHAL AND ORIGINAL SAFETY RECALL-ABLE ISSUE, WHICH WAS NEVER ADDRESSED BY HONDA, RIGHT FROM THE VERY START OF THE HONDA PILOT MODELS. I HAVE READ DOZENS OF IDENTICAL COMPLAINTS FROM OWNERS OF EARLY YEAR PILOTS...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282937November 29, 2019
ELECTRICAL SYSTEM
WE'VE HAD 3 HONDAS AND HAVE BEEN VERY LOYAL HONDA FANS FOR, CLAIMING TO NEVER BUY ANOTHER BRAND. WE BOUGHT OUR PILOT BRAND NEW AND LOVED IT. WE'RE AT 3700 MILES AND HAVING MAJOR ELECTRICAL ISSUES. THE SPEAKERS CRACKLE AND POP LOUDLY CONSTANTLY, WITH THE AUDIO ON OR OFF SO THERE'S NO WAY TO GET A BREAK FROM IT. THE CAR WILL THINK THERE'S GOING TO BE A COLLISION WHEN THERE'S NOTHING IN FRONT OF IT. NOW TODAY, MY HUSBAND DID THE REMOTE START AND WHEN HE GOT OUT TO THE VEHICLE, ALL THE WINDOWS WERE HALF DOWN AND THE SUNROOF HALF OPEN! WE HAVE THE WARRANTY, I MADE AN APPOINTMENT WITH OUR DEALER FOR SERVICE BUT HERE'S THE THING...AFTER RESEARCHING ONLINE I HAVE DISCOVERED THIS IS AN ONGOING ISSUE THAT APPARENTLY HAS NO SOLUTION?! THIS IS VERY DISCOURAGING AND DISAPPOINTING. OUR BRAND NEW PILOT THAT WE LOVED IS NOW A SOURCE OF STRESS AND ANXIETY. HONDA, WHY CONTINUE ROLLING OUT VEHICLES KNOWING THERE IS AN ISSUE WITH YOUR INFOTAINMENT SYSTEM??? MY LOVE OF HONDA IS RAPIDLY SOURING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282448November 26, 2019
ELECTRICAL SYSTEM, POWER TRAIN
TL* THE CONTACT OWNS A 2019 HONDA PILOT. WHILE DRIVING AT ANY SPEED, THE ENTERTAINMENT SYSTEM FAILED AND THE SCREEN TURNED OFF AND ON. THE CONTACT ALSO STATED THAT THE VEHICLE SHOOK VIOLENTLY WITHOUT WARNING WHEN IT STRUCK A BUMP IN THE ROAD. THE VEHICLE WAS TAKEN TO JOHN EAGLE HONDA (855-562-7994, LOCATED AT 5311 LEMMON AVE, DALLAS, TX 75209) WHERE IT WAS DIAGNOSED THAT THE COMPUTER SYSTEM MODULE NEEDED TO BE REPAIRED. THE CONTACT WAS NOT INFORMED WHEN THE REPAIRS COULD BE COMPLETED. THE CONTACT NOTIFIED THE MANUFACTURER OF THE FAILURE AND INFORMED THEM THAT SHE WANTED A DIFFERENT VEHICLE. THE CONTACT WAS REFERRED TO THE DEALER. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281988November 24, 2019
ELECTRICAL SYSTEM
PURCHASED A 2019 PILOT ELITE IN FEBRUARY AND IN MAY ISSUES STARTED WITH A CRACKING NOISE THAT SEEMED TO COME FROM THE SPEAKERS. IT THEN BECAME ISSUES WITH THE INFOTAINMENT, SPEEDOMETER AND DVD PLAYER BLACKING OUT WHILE DRIVING. DEALERSHIP REPLACED A WIRING HARNESS, THIS FIXED THE ISSUE FOR A MONTH THEN IT ALL RETURNED. NEXT THEY REPAIRED SOME CONNECTORS, THIS FIX LASTED A COUPLE MONTHS WITH INTERMITTENT OCCASIONS OF BLACKOUT. NOW THE BLACKING OUT IS HAPPENING ALMOST DAILY AGAIN. THE DEALER IS NOW BEING TOLD TO REPLACE THE SPEEDOMETER CLUSTER WHICH IS BACK ORDERED FROM HONDA. ALL TOLD THIS VEHICLE HAS SPENT > 30 DAYS IN THE REPAIR SHOP TRYING TO FIX THE ISSUES. ISSUES HAPPEN AT CITY OR HIGHWAY SPEEDS AND LAST ANYWHERE FROM 10 SECONDS TO SEVERAL MINUTES AS IT ATTEMPTS TO RESTART ITSELF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281989November 24, 2019
SERVICE BRAKES, ELECTRICAL SYSTEM
THE BRAKES ARE APPLYING RANDOMLY WITHOUT APPLYING PRESSURE ON THE BRAKE PEDAL. THE VSA LIGHT REMAINS ILLUMINATED AND IT IS UNSAFE TO DRIVE. 13V092 IS THE RECALL BULLITEN I BELIEVE APPLIES TO MY VEHICLE, BUT WHEN I SEARCH MY VIN, IT SHOWS NO UNREPAIRED RECALLS. I HAVE VERIFIED THAT THE VSA SUBHARNESS HAS NOT BEEN INSTALLED PRIOR TO MY PURCHASE OF THE VEHICLE. MY MANUFACTURE DATE FALLS BETWEEN THE TIMELINE OF THIS RECALL AND ALSO MY VIN BEGINS WITH 2HK, WHICH IS SPECIFIED IN CAMPAIGN 13-026 AS REQUIRING VSA SUB HARNESS INSTALLED. I HAVE TAKEN IT TO MY LOCAL HONDA DEALER AND THEY HAVE TOLD ME THAT IT DOES NOT QUALIFY FOR THE RECALL BECAUSE IT IS "VIN SPECIFIC".
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281990November 24, 2019
SUSPENSION, UNKNOWN OR OTHER
I DROVE OVER A DIP IN THE ROAD THEN HEARD A NOISE FROM THE REAR OF PILOT I THOUGHT IT WAS THE MUFFLER AND IT THE MUFFLER SEAMED A BIT LOUDER THEN NORMAL BUT AFTER LOOKING AT IT I DID NOT SEE ANYTHING DIFF. BUT A COUPLE OF DAYS LATER AFTER DRIVING SOME FRIENDS TO THE AIRPORT AND EXITING I HEARD A METAL SOUNDING NOISE SO AFTER PULLING IN THE DRIVEWAY AND INSPECTING THE AREA OF THE EXHAUST I NOTICED THE DRIVERS SIDE OF THE REAR FRAME/ SUSPENSION WAS LOWER THEN THE RIGHT SIDE. AND LOOKING CLOSER I SAW A BOLT OR WHATEVER ITS CALLED THAT HOLDS THE FRAME CRADLE RUSTED OFF AND SEPARATED FROM THE MAIN FRAME ALSO THE RIGHT SIDE LOOKS VERY RUSTED AND CONCERNED IT COULD SEPARATE AS WELL AND THE WHOLE REAR FRAME SUSPENSION COULD DROP. I NOW AM GOING TO HAVE IT TOWED TO A FRAME SHOP IT IS RISKY TO DRIVE IT IN THE CURRENT CONDITION. THIS IS VERY BAD. WHAT IF WHEN I WAS DRIVING TO THE AIRPORT WITH PASSENGERS IT COLLAPSED ON THE HIGHWAY PLEASE LOOK INTO THIS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281923November 23, 2019
ELECTRICAL SYSTEM
PURCHASED PILOT ON APRIL 2019. STARTED HAVING PROBLEMS WITH THE INFOTAINMENT SYSTEM ON JUNE 2019 (MOVING AND STOPPED- CITY AND HIGHWAY). SYSTEM KEEPS SHUTTING DOWN, DISCONNECTING PHONE CALLS, PLAYS MUSIC AS IF LOOSES CONNECTION (FM, AM AND SAT). THE LATEST ISSUE IS THAT IT SHUTS DOWN COMPLETELY AND TURNS BLACK DISPLAYING "NO NETWORK CONNECTION". THIS ISSUES ARE DISTRACTING AND MAKE THIS VEHICLE UNSAFE UNTIL FIXED. AS WE APPROACH THE FORTH APPOINTMENT TO FIX THE PROBLEM HONDA ADVISED ME THAT THE EARLIEST THE REPLACEMENT PARTS WILL BE IN IS DECEMBER 11. MEANWHILE I HAVE AN EXPENSIVE DRIVEWAY ORNAMENT BECAUSE I REFUSE TO LET MY FAMILY TRAVEL IN THAT CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281738November 22, 2019
ELECTRICAL SYSTEM
THIS HAPPENS WHILE DRIVING THE INFOTAINMENT SYSTEM WILL FREQUENTLY FREEZE OR CRASH, DISABLING FEATURES INCLUDING THE NAVIGATION SYSTEM, RADIO AND REAR VIEW CAMERA. THE PROBLEM WILL CONTINUE TO CYCLE OVER AND OVER UNTIL YOU SHUT OFF THE CAR AND RESTART IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281748November 22, 2019
AIR BAGS, SEAT BELTS
WHILE DRIVING ON THE HIGHWAY THE SIDE AIRBAG BY THE DRIVER POPPED OUT AND BLEW UP. NO COLLISION NO BLOWN TIRES. THE VEHICLE WAS IN MOTION ON A HIGHWAY
Crash:
No
Fire:
No
Injuries:
3
Deaths:
0
#11281802November 22, 2019
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
THE DIGITAL SPEEDOMETER AND INFOTAINMENT SYSTEM SHUT OFF AND RESTART AT RANDOM. IN ADDITION, THE SPEAKERS CRACKLE, THE RADIO STOPS WORKING, THE BACKUP CAMERA DOES NOT ALWAYS ENGAGE WHEN GOING IN REVERSE. THE DIGITAL SPEEDOMETER SCREEN HAS TURNED OFF TWICE AND THE ONLY (TEMPORARY) SOLUTION WAS FOR THE DEALER TO RESET THE SYSTEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281857November 22, 2019
POWER TRAIN
2017 HONDA PILOT AWD - PERIODICALLY THE TRANSMISSION EXPERIENCES HARD SHIFTING IN THE LOWER GEARS. THIS OCCURRED WHEN SPEEDING UP OR SLOWING DOWN. IT CONTINUED UNTIL I TURNED OFF THE VEHICLE AND RESTARTED THE CAR. IT HAS HAPPENED 3 TIMES IN THE 3 MONTHS. I HAVE NOT TAKEN THE VEHICLE IN TO BE LOOKED AT BECAUSE IT IS SO UN PREDICTABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281509November 21, 2019
ELECTRICAL SYSTEM
AT STARTUP, THE DASHBOARD WARNING LIGHT INDICATING "KEYLESS START SYSTEM PROBLEM" APPEARED AND WAS ONLY REMOVED, PERHAPS TEMPORARILY BY FOLLOWING A ROUTINE SET FORTH AT A COMMUNITY WEBSITE. WAS INFORMED THAT A REPAIR AT THE DEALER WOULD COST $300+.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281633November 21, 2019
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, ENGINE
CAR BRAKES BY ITSELF, SHAKES THE STEERING WHEEL AND SHUTS OFF AND LOSES POWER RANGING IN SPEEDS FROM 20 -60MPH. ON DOUBLE LANE ROADS TO INTERSTATES IN THE RAIN AND SUNNY DRY DAYS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281312November 20, 2019
ENGINE, FUEL/PROPULSION SYSTEM
WE WERE TOLD BY SEVERAL SERVICE TECHNICIANS AT THE WOLFCHASE HONDA IN BARTLETT, TN THAT THERE WAS A RECALL ON ALL 2010 HONDA PILOTS, (OURS IS A TOURING FWD), DUE TO A MISS-FIRING ISSUE. WE PURCHASED OUR PILOT 9/2015 AND REPEATEDLY REPORTED THAT THE CAR WAS MISS-FIRING, WHICH CAUSED THE CHECK ENGINE LIGHT TO APPEAR. WHEN WE TOOK IT IN FOR OIL CHANGES, THE TECHS WOULD TELL US TO DO A GAS TREATMENT, SUCH AS LUCAS (THEY DID IT ONCE THEMSELVES), OR TO CHANGE THE AIR AND CABIN FILTERS. WE DID THAT, AND THE PROBLEM PERSISTED. UPON EACH OIL CHANGE, THE DEALERSHIP WOULD JUST RESET THE CHECK ENGINE LIGHT AND TELL US NOTHING ELSE WAS WRONG. WE HAVE SINCE CHECKED FOR COMPLAINTS ON THE WEB, AND SAW THAT NUMEROUS CONSUMERS HAVE THE SAME ISSUE & A LAW SUIT SETTLEMENT . WE HAVE CONTACTED AMERICAN HONDA, AND NOW THAT THE RECALL IS OUT OF THEIR TIMEFRAME FOR REPAIRS, (ENDED 10/2017) THEY REFUSE TO DO ANYTHING ABOUT IT. WE HAVE COMPLAINED ABOUT THE PROBLEM EVEN BEFORE THE RECALL PERIOD ENDED, BUT ALL THEY DID WAS A "QUICK FIX" OF CHANGING THE SPARK PLUGS TO "APPEAR" TO CORRECT THE ISSUE. THERE HAVE BEEN UNEXPECTED "SURGES" OF THE ENGINE WHILE IN MOTION ON A CITY STREET, WHICH ALMOST CAUSED AN ACCIDENT THAT COULD'VE INJURED OR KILLED OUR FAMILY, WHICH INCLUDES 2 ELEMENTARY AGED CHILDREN. THEY NEVER DID THE SECOND STEP OF REPLACING THE PISTON RINGS IF THE PROBLEM PERSISTED, BECAUSE OF THE RECALL DATE. THIS WAS BY DESIGN SO THE BUYER WOULD HAVE TO EAT THE COST ($2448 + TAX). AMERICAN HONDA AND WOLFCHASE HONDA (DEALERSHIP), KNEW ABOUT THE RECALL ON THIS MODEL OF PILOT, EVEN AT PURCHASE TIME, BUT DID NOT TELL US, NOR DID AMERICAN HONDA EVER SEND A RECALL NOTICE FOR IT. ALTHOUGH THEY DID SEND ONE FOR THE TAKATA AIRBAGS THAT WAS ALL OVER THE NEWS. SINCE APPARENTLY, THE MEDIA HASN'T HEARD OF THIS PROBLEM, HONDA DECIDED TO JUST IGNORE IT AND DENY ANY CLAIMS HONDA CONSUMERS HAVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281354November 20, 2019
SEATS
THE DRIVER'S POWER SEAT HORIZONTAL POSITION TRACK JAMMED SO THAT THE SEAT COULD ONLY BE MOVED ABOUT 2 INCHES FORWARD/BACKWARD. THIS LOCKED THE DRIVER INTO A POSITION VERY CLOSE TO THE STEERING WHEEL AND UNABLE TO REACH AUTO CONTROLS, SEAT BELT WITHOUT SIGNIFICANT DIFFICULTY. HONDA DEALER SAID THEY'RE HAD A RASH OF THESE POWER SEAT JAM-UPS ON PILOTS. HAD TO REPLACE THE "LOWER SEAT TRACK ASSEMBLY" WHICH COST $1,340 WITH PARTS, LABOR AND TAX.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281382November 20, 2019
FUEL/PROPULSION SYSTEM
THE 2016 HONDA PILOT FEATURED REDESIGNED FUEL INJECTORS THAT ARE UNDER INTENSE PSI. AFTER APPROX. 3 YEARS, THEY ALL NEED TO BE REPLACED. MOST FUEL INJECTORS ARE DESIGNED TO LAST THE LIFE OF A CAR. MOREOVER, IT'S IS STATISTICALLY EXTREMEMLY IMPROBABLE THAT EVERY FUEL INJECTOR WOULD GO BAD AT THE SAME TIME. APPARENTLY, THE FUEL INJECTORS ARE PUTTING OFF TINY PIECES OF METAL THAT ARE BUILDING UP INSIDE AND RENDERING THEM USELESS. IF UNTREATED, THIS COULD CAUSE THE CAR TO BREAK DOWN AND BECOME A HAZARD IF DRIVING AT THAT TIME. HONDA EVEN RECOGNIZES THE DEFECT IN THAT THEY HAVE PUT OUT AN INTERNAL SERVICE MEMO DIRECTING THEIR SERVICE DEPARTMENTS TO REPLACE ALL THE INJECTORS WHEN THEY SEE THIS ISSUE COME IN. THAT SAID, THEY HAVE NOT ISSUED A VOLUNTARY RECALL OR EXTENDED WARRANTY INSTEAD OPTING TO LET CUSTOMERS FEEL THE BURDEN OF REPLACING ALL OF THEIR INJECTORS AT A COST OF $1500 EVERY THREE YEARS. THERE HAVE BEEN APPROX. 407,666 HONDA PILOTS SOLD SINCE 2016 AND ALL OF THEM ARE SUBJECT TO THIS PROBLEM. A QUICK GLANCE ONLINE SHOWS HUNDREDS IF NOT THOUSANDS OF COMPLAINTS REGARDING THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281102November 19, 2019
FUEL/PROPULSION SYSTEM
OUR 2016 HONDA PILOT HAD A CHECK ENGINE LIGHT FOR FAULT CODE P0420. DEALER DIAGNOSIS WAS FAULTY FUEL INJECTORS IN CYLINDERS 2 AND 3. DEALER REPLACED ALL 6 FUEL INJECTORS FREE OF CHARGE. IT SEEMS PREPOSTEROUS THAT ANY OF THE 6 FUEL INJECTORS HAD FAILED WITH ONLY 41,632 MILES ON THE ODOMETER. HONDA IS CLEARLY AWARE OF THE ISSUE AS THEY RELEASED SERVICE BULLETIN 18-025. IN MY OPINION, THIS SHOULD BE A NATIONAL RECALL INSTEAD OF A SERVICE BULLETIN. AND HONDA SHOULD FOOT THE BILL FOR ANY OF THE AFFECTED VEHICLES, REGARDLESS OF YEARS IN SERVICE OR MILES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281125November 19, 2019
UNKNOWN OR OTHER
AS I WAS SLOWLY PULLING INTO A PARKING SPACE, WITH MY FOOT COVERING THE BRAKE THE CAR RPMS SHOT UP AND IT SUDDENLY ACCELERATED SLAMMING INTO THE VEHICLE IN FRONT OF ME. I WAS STANDING AS HARD AS I COULD ON BRAKE AND IT WOULD NOT STOP THE CAR. THE CAR THAT WAS HIT HAD SOMEONE STANDING BEHIND IT LOADING HER GROCERIES, THE FORCE OF THE IMPACT CAUSED HER CAR TO HIT HER AND KNOCK HER TO THE GROUND.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0

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