Honda Pilot Complaints

9,418 consumer complaints on file.

#11291933December 29, 2019
STRUCTURE:BODY
I HAVE A PEARL WHITE 2014 HONDA PILOT TOURING THAT HAS HAD PAINT ISSUES THAT HONDA REFUSES TO FIX ON THE HOOD. I CAME OUTSIDE ONE DAY TO GET IN MY CAR AND NOTICED THAT PINT WAS PEELING. I TOOK THE VEHICLE IN TO THE LOCAL DEALERSHIP IN COLORADO SPRINGS, CO AND WAS DIRECTED BY THEM TO TAKE IT TO THEIR COLLISION CENTER TO HAVE THE PAINT TESTED. AFTER THE TEST, THE REPORT STATED THAT THE PAINT IS INDEED FACTORY PAINT AND THAT HONDA DIDN'T PUT ENOUGH PAINT ON THE VEHICLE. I WAS DIRECTED TO FILE A COMPLAINT WITH HONDA'S CORPORATE OFFICE AND WAS TOLD THAT ALTHOUGH THEY ACKNOWLEDGED THAT THIS ISN'T AN ISOLATED INCIDENT AND THAT IT HAS BEEN NATIONWIDE WITH THIS EXACT MODEL AND COLOR, THEY WILL NOT FIX THE PAINT UNLESS IT WAS ONLY ON THE ROOF OR TAILGATE. THIS IS NOT THE FIRST TIME THIS HAS HAPPENED WITH THIS CAR, AS I HAVE HAD THE PAINT REDONE ON THE ROOF IN 2017 WHEN I WAS STATIONED IN KILLEEN, TX. I DON'T CARE THAT THE VEHICLE HAS A DEFECT, I JUST WANT HONDA TO FIX THE ISSUE. SIMPLY ACKNOWLEDGING THAT THERE ISN'T ENOUGH PAINT IS NOT GOOD ENOUGH. WHEN A CUSTOMER PURCHASES A VEHICLE, THEY EXPECT THAT THE COMPANY HAS PROVIDED AN ADEQUATE PRODUCT THAT WILL LAST. SPENDING $45K ON A CAR, THEN HAVE THAT CARS PAINT BEGIN PEELING, ONLY TO BE TOLD THAT I HAVE TO PAY FOR THEIR MISTAKE IS NOT ONLY LUDICROUS BUT ASININE AS WELL. I AM WANTING HONDA'S CORPORATE OFFICE TO ISSUE OUT AN UPDATED WARRANTY THAT COVERS THE ENTIRE VEHICLE FOR PAINT DEFECTS NATIONWIDE AND PAY TO FIX NOT JUST MY VEHICLE, BUT OTHERS AS WELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291695December 28, 2019
SERVICE BRAKES
A FEW TIMES WHEN I ATTEMPT TO STOP AT A LIGHT OR STOP SIGN THE VECHICLE WOULD NOT STOP EVEN WHEN I HAD THE BRAKES ON. I HAVE TO TAKE MY FOOT OFF THE BRAKE AND PUSH DOWN AGAIN TO GET THE CAR TO STOP, ALSO A FEW TIMES WHEN I AM AT A COMPLETE STOP THE ENGINE STARTS TO REVVS AS IF IT WANTS TO TAKE OFF, I TOOK MY CAR TO HONDA AND THEY COULD NOT DUPLICATE THE PROBLEM SO THEY SAID THEY COULDN'T DO ANYTHING ABOUT IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291718December 28, 2019
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, VEHICLE SPEED CONTROL
MY 2019 HONDA RANDOMLY BRAKES WHILE I'M DRIVING ALMOST CAUSING SOMEONE TO REAR END ME, AND OTHER TIMES ALMOST CAUSING ME TO BE IN ACCIDENTS. IN ADDITION, AT 19K MILES MY TRANSMISSION WENT OUT (STARTED CATCHING, MAKING A GRINDING NOISE) WHILE I WAS DRIVING ON THE INTERSTATE AND CAUSED THE VEHICLE TO DECELERATE. I PULLED OFF THE ROAD TURNED THE VEHICLE OFF, ONCE RESTARTED IT DECELERATED AND THE TRANSMISSION LIGHT, EMISSIONS LIGHT AND BLIND SPOT LIGHT CAME ON THE DASH BOARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291808December 28, 2019
UNKNOWN OR OTHER
THE SPARE TIRE FELL OFF FROM UNDER THE VEHICLE WHILE VEHICLE WAS IN MOTION. THANKFULLY I WAS DRIVING SLOWLY IN MY DRIVEWAY BUT THE CABLE SNAPPED AND THIS COULD HAVE HAPPENED SECONDS EARLIER WHILE I WAS DRIVING 50.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291676December 27, 2019
STRUCTURE:BODY, SUSPENSION
WE WERE LEAVING THE DRIVEWAY ON CHRISTMAS EVE, WE SUDDENLY HEARD A LOUD THUNK FOLLOWED BY A GRINDING NOISE FROM BENEATH THE VEHICLE. WE STOPPED IMMEDIATELY AND EXITED THE VEHICLE TO SEE WHAT HAD HAPPENED. I EXPECTED TO FIND THAT WE HAD RUN OVER A BICYCLE BUT INSTEAD FOUND THE ENTIRE REAR AXLE HANGING FROM THE SPRINGS. BOTH REAR SUSPENSION MOUNTS HAD CATASTROPHICALLY FAILED PULLING COMPLETELY OUT OF THE SUBFRAME. THE SUBFRAME CROSSMEMBER AND A NUMBER OF COMPONENTS WERE FOUND TO BE HEAVILY RUSTED AND SEVERELY STRUCTURALLY COMPROMISED. WE HAD PLANNED TO DRIVE ABOUT 80 (PREDOMINANTLY FREEWAY) MILES EACH WAY THAT DAY TO VISIT FAMILY FOR THE HOLIDAY. IT IS A SMALL MIRACLE THAT THESE FAILED IN THE DRIVEWAY AND NOT ON THE FREEWAY AT 70 MILES PER HOUR. A CATASTROPHIC FAILURE LIKE THIS AT FREEWAY SPEEDS COULD BE DEADLY! A QUICK GOOGLE SEARCH REVEALED THIS TO BE A RELATIVELY COMMON PROBLEM WITH THIS VEHICLE AND SHOULD WARRANT A RECALL. PLEASE DON'T WAIT UNTIL SOMEONE IS KILLED BY THIS OBVIOUS DESIGN FLAW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291520December 27, 2019
ELECTRICAL SYSTEM
THE FOLLOWING OCCUR ON A DAILY BASIS: RADIO CRACKLES AND POPS. THE RADIO DISPLAY GOES BLANK AND WILL NOT WORK FOR SEVERAL MINUTES TO HOURS. THE FOLLOWING OCCUR SPORADICALLY: THE INSTRUMENT PANEL (INCLUDING SPEEDOMETER) GOES BLANK WHILE DRIVING. THE RADIO AND REAR VIEW CAMERA SWITCH BACK AND FORTH REPEATEDLY (I HAVE VIDEO). MULTIPLE MESSAGES POP UP WHEN THE RADIO ISN'T WORKING. THE FAN SPEED BUTTON CAN TRIGGER THE RADIO SETTINGS. THE FRONT HEATER DISPLAY GOES BLANK. THIS OCCURRED ONCE: I WAS DRIVING UP A VERY SMALL INCLINE ON A DRY ROAD AT 25 MPH WHEN THE VEHICLE ACTED LIKE IT COULD GO. THE VSA INDICATOR LIGHT BEGAN FLASHING. I HAD TO STOP, PUT THE CAR IN PARK, STOP THE ENGINE AND THEN RESTART THE ENGINE. I'M NOT SURE IF THAT IS ELECTRICAL OR AN ENGINE PROBLEM. I'VE TRIED TO NARROW THE CONDITIONS (RAINY, COLD, STATIONARY, OR MOBILE) DOWN BUT THERE IS NO PATTERN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291570December 27, 2019
ELECTRICAL SYSTEM, POWER TRAIN
TL* THE CONTACT OWNS A 2016 HONDA PILOT. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE JERKED, STALLED, AND ALL THE WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT TOOK THE VEHICLE TO HONDA OF AVENTURA (2150 NE 163RD ST, NORTH MIAMI BEACH, FL 33162) NUMEROUS TIMES. THE BATTERY WAS REPLACED AND THE SOFTWARE WAS UPDATED SEVERAL TIMES. THE CONTACT WAS ALSO INFORMED THAT THE FAILURES WERE NORMAL. THE CONTACT TOOK THE VEHICLE TO HOLMAN HONDA (12 E SUNRISE BLVD, FORT LAUDERDALE, FL 33304) AND WAS INFORMED THAT THE BRAKE ASSEMBLY NEEDED TO BE REPLACED. THE CONTACT HAD NOT DIRECTLY NOTIFIED THE MANUFACTURER OF THE FAILURE. EACH DEALER CLAIMED TO HAVE NOTIFIED THE MANUFACTURER. THE VEHICLE WAS NOT REPAIRED AND REMAINED IN THE POSSESSION OF HONDA OF AVENTURA. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291269December 26, 2019
ENGINE
TL* THE CONTACT OWNS A 2016 HONDA PILOT. WHILE OPERATING THE VEHICLE, THE CHECK ENGINE INDICATOR REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO HEATHER CANNON HONDA (3415 N 14TH ST., PONCA CITY, OK) WHERE IT WAS DIAGNOSED THAT AN EMISSIONS SYSTEM UPGRADE WAS NEEDED AND FIVE OF THE SIX FUEL INJECTORS WERE FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 86,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291289December 26, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2015 HONDA PILOT. WHILE DRIVING ON THE HIGHWAY, THE CONTACT'S WIFE ADJUSTED THE SUN VISOR ON THE PASSENGER SIDE AND THE AIR BAGS SUDDENLY DEPLOYED WITHOUT WARNING. THERE WERE NO INJURIES. THE CONTACT WAS ABLE TO PULL THE VEHICLE OVER TO THE SIDE OF THE ROAD. THE CONTACT DROVE TO AN UNKNOWN CHEVROLET DEALER TO TRY TO GET THE AIR BAGS TO DEFLATE. THE CONTACT WAS GIVEN A PAIR OF SCISSORS TO PUNCTURE AND COMPLETELY DEFLATE THE AIR BAGS. THE MANUFACTURER WAS CALLED AND STATED THAT THEY WOULD CALL BACK IN A FEW DAYS. THE CONTACT WAS ADVISED TO TAKE THE VEHICLE TO O'MALLEY HONDA (3405 STEWART AVE, WAUSAU, WI 54401, (715) 842-2131). THE MANUFACTURER CALLED BACK AND ASKED THE CONTACT IF HE STRUCK SOMETHING, TO WHICH THE CONTACT DENIED. THE DEALER STATED THAT THEY FOUND A MARK ON THE UNDERCARRIAGE OF THE VEHICLE NEXT TO THE REAR PASSENGER TIRE. THE CONTACT DID NOT RECALL STRIKING ANYTHING THAT WOULD HAVE CAUSED THE AIR BAGS TO DEPLOY. THE DEALER STATED THAT THEY WOULD SEND PICTURES TO THE MANUFACTURER AND CALL BACK. THE FAILURE MILEAGE WAS 110,000. THE VIN WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291392December 26, 2019
ELECTRICAL SYSTEM
PLEASE NOTE: ALL OF THE PROBLEMS OCCURRED ON OUR 2019 PILOT WHICH WE TURNED IN AS A "LEMON". NOW WE HAVE SAME PROBLEMS WITH OUR 2020 PILOT. SCREEN BLACKS OUT SHOWING SPEEDOMETER SO WE HAVE NO IDEA HOW FAST WE ARE DRIVING. GAS GAUGE GOES BLACK SO WE DON'T KNOW HOW MUCH GAS WE HAVE. SCREEN GOES BLACK & VOICE CONTROLS STOP DURING NAVIGATION USE SO WE GET LOST. BACK-UP/PARKING SENSORS STOP WORKING. LOUD NOISE LIKE SAND STORM ON WINDSHIELD CAN BE OCCASIONAL OR NON-STOP. ENTIRE INFOTAINMENT SYSTEM STOPS WORKING. ALL OF THE ABOVE CAN BE WHILE CAR IS IN PARK OR WHILE DRIVING. PLS ADVISE IF I CAN SEND YOU PHOTOS FROM MY PHONE TO THE EMAIL ADDRESS OF AN INVESTIGATOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291041December 24, 2019
ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES
TL* THE CONTACT OWNS A 2007 HONDA PILOT. WHILE DRIVING 55 MPH, A BURNING RUBBER ODOR WAS DETECTED ALONG WITH A THUMPING VIBRATION AND NOISE; WHEN BRAKE PEDAL WAS DEPRESSED THE BRAKES DID NOT RESPOND NORMALLY BUT THE THUMPING VIBRATION WAS EVEN MORE APPARENT. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DETERMINED THAT THE BRAKE CALIPERS WERE LOCKING UP AND RUINING THE ROTORS; AFTER REPLACEMENT OF CALIPERS AND ROTOR, THE PROBLEM PERSISTED WITH EXTENSIVE OVERHEATING OF THE BRAKES. IT WAS THEN DETERMINED THAT THE VEHICLE STABILITY ASSIST MODULE HAD FAILED AND NEEDED REPLACEMENT. THE MECHANIC CONTACTED THE CLOSEST HONDA DEALER (APPROXIMATELY 70MILES AWAY) WHO ADVISED THAT THE VEHICLE SHOULD BE RAPAIRED BY THE MECHANIC AND NOT DRIVEN TO THE DEALER DUE TO THE LIKELIHOOD OF F ULL BRAKE LOCK UP OR FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 200,000. THE DEALER TESTED THE REPLACED PART (VSA MODULE) AND DETERMINED THAT IT HAD IN FACT FAILED DUE TO AN INTERNAL SHORT. *BF*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291094December 24, 2019
UNKNOWN OR OTHER
WHILE DRIVING DOWN AN EMPTY HIGHWAY I EXPERIENCED A LARGE EXPLOSIVE SOUND UPON OPENING MY SUNROOF COVER I NOTICED MY SUNROOF HAD EXPLODED. I IMMEDIATELY WENT TO A HONDA DEALERSHIP WHERE I WAS TOLD THERE IS NO SUCH KNOWN ISSUE WITH SUNROOFS WITH MY MODEL CAR AND THAT IT WILL NOT BE COVERED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291123December 24, 2019
ELECTRICAL SYSTEM
KEYLESS START SYSTEM PROBLEM LIGHT IS ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290844December 23, 2019
ENGINE, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
I'VE HAD MULTIPLE ISSUES INCLUDING FAULTY FUEL INJECTORS, FAULTY COLLISION MITIGATION SYSTEM, FAULTY HOMELINK TRANSMITTER, AUDIO BLUETOOTH THAT RESETS ON ITS OWN AND NOW THE LATEST ONE IS A KEYLESS START SYSTEM PROBLEM. IN ADDITION, I CONTINUE TO HAVE THIS ISSUE THAT WHEN I AM DRIVING THE CAR SENSE SOMETHING IN FRONT (WHERE THERE IS NOTHING) AND IT BREAKS, ALSO DRIVING IN HIGHWAY OR ABOVE 50 AND TRY TO PRESS BREAKS, THE STEERING WHEEL SHAKES. MY CAR HAS A LITTLE OVER 36K MILES AND ALL THESE THINGS HAVE HAPPENED SINCE 34K MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290667December 22, 2019
UNKNOWN OR OTHER
MOONROOF EXPLODED WHILE DRIVING AT HIGHWAY SPEEDS. THERE WERE NO SIGNS OF WEAR AND THERE WERE NO CHIPS. THERE WAS A LOUD POP AND GLASS STARTED FALLING DOWN FROM THE MOONROOF. WE WERE LUCKY NOT TO HAVE GOTTEN HURT. MY CHILDREN HAD GLASS ALL OVER THEIR CAR SEATS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290577December 21, 2019
POWER TRAIN
WHEN SHIFTING FROM R TO D, THE VEHICLE WOULD PERIODICALLY SHIFT TO PARK AND THE DRIVER WAS UNABLE TO SHIFT OUT OF PARK. THE TRANSMISSION LIGHT WOULD BE ON DURING THIS TIME. AFTER RESTARTING THE VEHICLE SEVERAL TIMES, IT WOULD RESET AND YOU COUPDNDRIVE IT AGAIN. THIS WAS REPORTED TO THE LOCAL HONDA DEALER. THEY COULD NOT REPLICATE THE PROBLEM BUT SAID THAT HONDA HAD THIS KNOWN ISSUE AND UPDATED THE COMPUTER. THE PROBLEM PERSISTED AFTER THIS AND OWNERS DEEMED THE CAR DANGEROUS TO DRIVE AND THE DEALER AGREED TO PURCHASE IT FOR CASH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290608December 21, 2019
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
OUR 2017 HONDA PILOT STARTED TURNING ON EVERY WARNING LIGHT IN THE DRIVER CONSOLE AND ALSO INDICATED A PROBLEM WITH EVERY SYSTEM IN THE CAR - SAFETY SYSTEMS, COLLISION AVOIDANCE SYSTEMS, EMISSIONS SYSTEMS, ETC.. THESE LIGHTS TURNED ON AND WOULD NOT TURN OFF. IT ALSO STARTED RUNNING VERY ROUGHLY. WE TOOK IT INTO SMART HONDA IN DES MOINES TO DIAGNOSE THE PROBLEM. THEY INDICATED THE FUEL INJECTORS NEEDED TO BE REPLACED AND THEY WERE NOT COVERED UNDER THE DRIVETRAIN WARRANTY - NO IDEA WHY THAT'S THE CASE. WE DECLINED, THE LIGHTS TURNED OFF, AND THEN BACK ON AGAIN OVER SEVERAL WEEKS. WE DON'T FEEL SAFE DRIVING THE CAR GIVEN THAT IT'S TELLING US ALL THE SAFETY SYSTEMS ARE FAULTING. RESEARCHING THIS ISSUE, IT APPEARS THAT MANY MANY OWNERS OF SIMILAR VERSIONS OF THE PILOT ARE EXPERIENCING A PROBLEM. HONDA REFUSES TO HELP RESOLVE THE ISSUE AND IT'S CLEARLY A SYSTEMIC PROBLEM WITH THE VEHICLE. MY FAMILY FEELS VERY UNSAFE IN THE VEHICLE NOW AND HONDA NEEDS TO TAKE OWNERSHIP OF THIS PROBLEM AND RESOLVE FOR ALL THE CUSTOMERS EXPERIENCING IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290410December 20, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2017 HONDA PILOT. THE CONTACT STATED THAT THE TRANSMISSION WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO WALSER HONDA (14800 BUCK HILL RD, BURNSVILLE, MN 55306) WHERE THE WARNING INDICATOR WAS TURNED OFF AND THE TRANSMISSION FLUID WAS REPLACED. WHILE TRAVELING AT A LOW RATE OF SPEED, UPON DEPRESSING THE ACCELERATOR PEDAL, THE VEHICLE JERKED FORWARD WITHOUT WARNING. THE CONTACT TOOK THE VEHICLE BACK TO THE DEALER, BUT THEY WERE UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 31,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290013December 19, 2019
ENGINE
TIMING BELT/TENSIONER RESULTING IN LOUD NOISES. ALREADY REPLACED ONCE AT 100K NOW RECURRING AT 148K.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290204December 19, 2019
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
HONDA PILOT 2003 CRANKED UP STARTED DRIVING, AFTER A MIN OR TWO IT SHUT OFF AND WOULDN'T CRANK BACK UP. I'VE REPLACED THE MAIN RELAY AND A NEW FUEL PUMP BUT WHEN YOU PUT THE KEY IN AND TRY TO START IT, IT DOESN'T TURN OVER ALL THE WAY. IT WANTS TO BUT WON'T. ALSO MORE ELECTRICAL ISSUES ALONG WITH RADIO AND HEAD LIGHTS. SOMETHING IS TERRIBLY WRONG AND IVE PUT ALOT OF MONEY INTO TRYING TO FIND OUT WHAT IT IS AND HAVE BEEN GUARANTEED THAT PART WILL FIX IT BUT NO LUCK. NEW PARTS HELP BUT NOT WITH TURNING OVER AND STARTING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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