Honda Pilot Complaints

9,418 consumer complaints on file.

#11289868December 18, 2019
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2020 HONDA PILOT. WHILE DRIVING OR IN PARK THE PROBLEMS COULD OCCUR 5 MPH OR 70 MPH, THE SPEEDOMETER, FUEL GAUGE, ODOMETER, RADIO AND NAVIGATION SCREEN TURNED BLACK. THE CONTACT HEARD AN ABNORMAL NOISE AND THE "NO AUDIO CONNECT" AND "CHECK TUNER" WARNING INDICATORS WERE ILLUMINATED. THE VEHICLE WAS TAKEN TO POHANKA HONDA OF FREDERICKSBURG (LOCATED AT 60 S GATEWAY DR, FREDERICKSBURG, VA 22406, (540) 735-9100) WHERE IT WAS DIAGNOSED WITH SANDING WIRES. FOURTEEN MILES LATER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 200. *LN *DT*JB CONSUMER STATED THIS IS THE SAME PROBLEM THEY WERE EXPERIENCING WITH 2019 TOURING PILOT AND 2020 PILOT.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11289549December 17, 2019
ELECTRICAL SYSTEM
"KEYLESS STARTER SYSTEM PROBLEM" LIGHT COMES AND GOES. MILEAGE 50K - HAVE CHANGED KEY FOB BATTERY, ISSUE STILL RANDOMLY DISPLAYS - SEEMS TO BE MORE OFTEN NOW. FIND THAT IF I TRY TO NOT RUSH THE TURN OFF PROCESS IT WILL SOMETIMES HELP - IE PUT CAR IN PARK - WAIT A FEW SECONDS, THEN SHUT OFF VEHICLE - DOESN'T ALWAYS PREVENT MESSAGE - QUITE UNNERVING WONDERING WHEN I WONT BE ABLE TO START THE VEHICLE - THIS HAS BEEN GOING ON FOR LAST 10K MILES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11289296December 16, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2003 HONDA PILOT. THE CONTACT STATED THAT THE VEHICLE WOULD NOT IMMEDIATELY SHIFT OUT OF GEAR. ALSO, WHILE DRIVING, THE TRANSMISSION INDICATOR ERRONEOUSLY CHANGED FROM THE DRIVE POSITION TO THE DRIVE 3 POSITION. WHILE THE VEHICLE WAS PARKED IN THE GARAGE WITH THE ENGINE IDLING AND THE TRANSMISSION IN THE PARK POSITION, THE OWNER EXITED THE VEHICLE. MOMENTS LATER, THE VEHICLE ERRONEOUSLY BEGAN TO MOVE FORWARD, PUSHED AGAINST THE OWNER, AND PINNED HER AGAINST A STORAGE RACK LOCATED IN THE GARAGE. DURING THE INCIDENT, THE OWNER SUSTAINED A LEFT LEG INJURY THAT REQUIRED MEDICAL TREATMENT. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. A POLICE REPORT WAS FILED. THE MANUFACTURER AND LOCAL DEALER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 189,000.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11289313December 16, 2019
FUEL/PROPULSION SYSTEM
FRAGMENTS FROM THE MANUFACTURING PROCESS OF FUEL INJECTORS ARE CLOGGING THE FUEL SYSTEM AND CAUSE FAILURE FOR A PROPERLY RUNNING ENGINE. ACCELERATING ESPECIALLY IS WORRISOME AS THE ENGINE IS MISFIRING. AMERICAN HONDA MOTOR COMPANY IS AWARE AND HAS A TSB FOR THIS. WE ARE NOT DRIVING IS AT THIS TIME BECAUSE HONDA DEALERSHIP SAYS IT IS NOT SAFE TO DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11289373December 16, 2019
STRUCTURE:BODY
WENT TO GET A OIL CHANGE FOR MY CAR AT AN AUTO REPAIR SHOP AND THE TECH SHOWED ME THE RUST ON THE SUB FRAME, ESPECIALLY AROUND THE REAR MOUNT. THE RUST WENT THROUGH THE FRAME AND THERE IS A BIG HOLE AROUND THE DRIVER SIDE REAR MOUNT. I WAS TOLD THIS HAPPENED TO SOME OTHER HONDA PILOT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11289164December 15, 2019
UNKNOWN OR OTHER
KEYLESS START SYSTEM PROBLEM ERROR MESSAGE IN THE INSTRUMENT CLUSTER. "WALK AWAY LOCK FEATURE" STOPPED WORKING. WHEN I GET OUT OF THE CAR, THE CAR BEEPS ONCE, BUT THE LOCKS NEVER "LOCK". I HAVE TRIED BOTH FOBS AND THE SAME THING. ALL I GET IS ONE BEEP, NO MATTER WHAT I DO. CAR WILL START AND RUN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11289020December 14, 2019
ELECTRICAL SYSTEM
FOR A COUPLE DAYS WHEN I WOULD WALK AWAY FROM THE CAR THE AUTO LOCK WASN'T WORKING. IT WOULD BEEP ONCE BUT WOULDN'T LOCK. NOW THE KEYLESS START SYSTEM PROBLEM LIGHT KEEPS COMING ON WHEN I START THE CAR. IT HAPPENS MOST OF THE TIME I DRIVE IT IN THE LAST FEW DAYS. THERE HAS BEEN ABOUT 3 TIMES IT DOESN'T COME ON. NOW THE AUTO DOOR LOCKS WORK SPORADICALLY WHEN WALKING AWAY. THE VEHICLE WAS STATIONARY EACH TIME SINCE IT'S JUST BEING STARTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11288581December 12, 2019
FUEL/PROPULSION SYSTEM
AFTER FUELING, NO TOPPING OFF, DRIPS OR LEAKS, VERY STRONG GAS ODOR IN INTERIOR. SO STRONG COULDN'T DRIVE. HAD TO LEAVE IT SIT WITH OPEN WINDOWS. STRONG FUEL SMELL CONTINUED THROUGHOUT DAY, CONTINUED MILDER SMELL, BUT VERY NOTICEABLE NEXT DAY. WENT TO DEALER, THEY FOUND NO PROBLEMS. KEEPING IT OVERNIGHT. AFTER RESEARCH HONDA KNOWS ABOUT PROBLEM BUT HAS NO CURRENT FIX OR OFFERS OF BUYBACK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11288763December 12, 2019
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
INTERMITTENT 'KEYLESS START SYSTEM PROBLEM'. IT'S VERY CONCERNING AND WHENEVER I BRING MY CAR TO THE SHOP THEY SEEM TO HAVE NEVER HEARD OF THIS ISSUES BEFORE. CAR WORKS, BUT IT IS SCARY TO WONDER IF MY CAR WILL SUDDENLY TURN OFF OR NOT TURN ON. PLEASE HAVE THIS INVESTIGATED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11288342December 11, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2016 HONDA PILOT. WHILE DRIVING, THE TRANSMISSION JERKED WITHOUT WARNING. THE CONTACT STATED THAT THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN FOUR TIMES TO MILLENNIUM HONDA (286 FRANKLIN ST, NY 11550, (516) 481-2800) WHERE THE SOFTWARE UPDATED WAS COMPLETED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER A FIFTH TIME, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND PROVIDED A CASE NUMBER. THE FAILURE MILEAGE WAS APPROXIMATELY 42,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11288099December 10, 2019
STRUCTURE:BODY
THE REAR LIFT GATE HAS BEEN MALFUNCTIONING PERIODICALLY SINCE WE PURCHASED THIS VEHICLE NEW IN 2016. IT HAS BEEN REPAIRED SEVERAL TIMES BUT KEEPS MALFUNCTIONING. THE ISSUE IS THAT THE LIFT GATE STARTS TO OPEN, BUT THEN CLOSES ITSELF FOR NO REASON AND DOES NOT STOP CLOSING EVEN IF A PERSON OR OBSTACLE IS UNDERNEATH. SOMETIMES THE LIFT GATE ALSO WILL NOT REOPEN. OUR ONGOING CONCERN IS THAT A CHILD OR OTHER PERSON WILL BE CRUSHED BENEATH THE MALFUNCTIONING LIFT GATE. THIS HAS HAPPENED IN ALL TYPES OF SCENARIOS - WHEN THE CAR IS PARKED FLAT, ON AN INCLINE, INSIDE, OUTSIDE, ETC. AND THERE DOES NOT SEEM TO BE A CONSISTENT CAUSE. ALSO, OUR HONDA DEALER IS OFTEN UNABLE TO IDENTIFY THE PROBLEM USING THEIR COMPUTER SYSTEM - THEY HAVE TOLD US NOTHING IS WRONG WITH THE LIFT GATE UNTIL THEY HAVE WATCHED THIS HAPPEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11288287December 10, 2019
ELECTRICAL SYSTEM
OUR 2019 HONDA PILOT HAS ELECTRICAL ISSUES WHICH STARTED AROUND 11K MILES, THE DASH LIGHTS WILL GO OUT, CRACKLING NOISES COME FROM THE SPEAKERS, THE BACKUP CAMERA'S GO OUT, RADIO QUITS WORKING, PHONE SYSTEM WILL NOT WORK, INABILITY TO TURN ON OR OFF SAFETY FEATURES. AT TIMES ON CURVES THE VEHICLE WILL THINK A CAR COMING TOWARDS US IS HEADING INTO OUR CAR AND WILL APPLY THE BRAKES STRONGLY. WE ARE AFRAID THE LIGHTS OR BRAKING SYSTEM WILL NEXT BE AFFECTED BASED ON OTHER COMPLAINTS WE HAVE READ ABOUT BY OTHER OWNERS. HONDA ADMITS THEY HAVE NO FIX FOR THIS PROBLEM AND SAY THE ENGINEERS ARE WORKING ON IT. YET THEY CONTINUE TO SELL NEW CARS TO CONSUMERS KNOWING FULL WELL THE PILOTS HAVE ELECTRICAL ISSUES WHICH COULD LEAD TO UN-SAFE DRIVING CONDITIONS OR ACCIDENTS. ASKED THEM TO BUY BACK THE CAR WHICH THEY REFUSED TO DO AS THEY SAID "THE CAR IS STILL DRIVE ABLE". I AM AFRAID TO HAVE MY WIFE DRIVE THE CAR. I AM PURSUING OTHER MEANS OF TAKING ACTION AGAINST HONDA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11287897December 9, 2019
STRUCTURE:BODY, VISIBILITY/WIPER
WHILE ON THE 605N FREEWAY CLOSE TO THE 10 FREEWAYSPLIT OUR ENTIRE SUNROOF WHICH THE GLASS AND COVER DITACHED FROM OUR VEHICLE AND FLEW OFF. LUCKILY THE CAR BEHIND WAS NOT HIT FROM WHAT I SEE IN THE RECORDING BUT WE CAN'T SEE IF IT FLEW ON THE OTHER SIDE OF THE FREEWAY. MY CHILDREN WERE SEATING IN THE MIDDLE ROW AND SMALL DEBRI HIT THEIR FACE. WE PULLED OVER TO THE EMERGENCY SIDE OF THE FREEWAY TO CHECK DAMAGE. ALL THAT'S LEFT FROM THE SUNROOF IS THE GLUE.
Crash:
No
Fire:
No
Injuries:
2
Deaths:
0
#11287742December 8, 2019
ELECTRICAL SYSTEM
THE KEYLESS START AND ENTRY LIGHT WILL NOT TURN OFF. ADDITIONALLY MANY COMPLAINTS ABOUT IT AND HONDA IGNORING THE PROBLEM. EVEN MORE SEVERE PROBLEMS HAVE BEEN REPORTED TO YOU. THIS WILL LEAD TO THE CAR JUST STALLING IN THE MIDDLE OF THE ROAD. I HAVE 2 CHILDREN. PLEASE HAVE HONDA ADDRESS THIS ASAP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11287646December 7, 2019
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
RANDOMLY THE CENTER COUNSEL DISPLAY WILL GO BLANK AS WELL AS THE DRIVER'S SIDE DISPLAY WHICH CONTAINS THE SPEEDOMETER. ALSO FAILING AT THE SAME TIME IS THE DVD PLAYER. WE ALSO EXPERIENCE A 'POPPING' NOISE THROUGH THE SPEAKERS, EVEN WITH AUDIO SYSTEM TURNED OFF. THIS USUALLY IS WHAT HAPPENS FIRST, THEN ERROR MESSAGES (FOR EXAMPLE: 'RADIO UNAVAILABLE', 'NO AUDIO CONNECTION FOR FM', 'NETWORK COMMUNICATION LOST', 'CHECK TUNER'), THEN SCREEN GOES BLANK. WHEN THIS HAPPENS WHILE THE DRIVER IS DRIVING, THEY ARE UNABLE TO ACTIVATE OR DEACTIVATE SPECIFIC SAFETY CONTROLS INCLUDING LANE KEEP ASSIST, CRUISE CONTROL, AUTOMATIC BRAKING ETC. THE AUTOMATIC BRAKING WARNING IS ALSO LOST WHEN THE DISPLAY GOES OUT, AS WELL AS THE SPEEDOMETER. WHEN THIS HAPPENS , BOTH DISPLAY SCREENS TURN OFF AND GO BLACK, WHICH ARE HUGE SAFETY CONCERNS. FROM THE CENTER DISPLAY, WE LOSE THE BACK UP CAMERA, RADIO, NAVIGATION, DVD PLAYER AND ABILITY TO MAKE HANDS FREE PHONE CALLS AMONG OTHER THINGS. THIS CAN OCCUR DAILY, EVERY TIME THE CAR IS DRIVEN, OR SPORATIC AND NOT HAPPEN FOR A FEW DAYS AT A TIME. CAR WAS PURCHASED BRAND NEW IN APRIL 2019. PROBLEM BEGAN IN THE BEGINNING OF AUGUST 2019, EXACT DATE UNKNOWN. PROBLEMS OCCUR WHILE THE CAR IS IN MOTION OR STATIONARY, CITY STREETS, HIGHWAY AND AT ANY SPEED AND ANY TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11287404December 6, 2019
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
RIGHT BEFORE IT'S TURNED ON AND WHILE DRIVING. I GET AN ERROR MESSAGE SAYING "KEYLESS START SYSTEM PROBLEM". THEN VEHICLE WILL SOMETIMES NOT TURN ON RANDOMLY. HAVE NOT TAKEN THE VEHICLE IN FOR REPAIR BECAUSE I DID MUCH RESEARCH AND MANY PEOPLE HAVE TAKEN THEIR 2016 PILOT TO THE DEALER AND AFTER SPENDING MONEY, THE DEALER COULD NOT FIX IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11287430December 6, 2019
UNKNOWN OR OTHER
MY CAR WAS BUCKING AND SHUT OFF ON ME WHILE ON THE HIGHWAY NOT EVEN A FULL MONTH AFTER THE VEHICLES TRANSMISSION WAS SERVICED AND BACK IN THE 9 TIMES AGAIN WITHIN A YEAR.I WAS TOLD THAT I WAS SOLD A VEHICLE BRAND NEW I DO NOT BELIEVE THE TRANSMISSION AND OR VEHICLE FOR THAT MATTER SHOULD BE GIVING ME SAFETY ISSUES AT ONLY 16,000 MILES AND THEN AGAIN AT 33,351 MILES; WITHOUT RECOURSE. THE DEALER SUGGESTED TO BUY MY CAR BACK ' PUT IT BACK ON THE LOT AND PUT ME INTO A DIFFERENT LOAN THAT WOULD INCREASE MY PAYMENTS. I AM LOOKING FOR SOME ASSISTANCE HERE SO THAT I MAY BE IN A VEHICLE THAT IS SAFE, DEPENDABLE, AND RELIABLE. I AM FIRM IN MY BELIEF AFTER DRIVING THIS VEHICLE AND EXPERIENCING THE FAULTINESS OF THE VEHICLE THAT THE TRANSMISSION IS DEFECTIVE. *UPDATE 3RD GEAR PRESSURE SWITCH REPLACED TWICE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11287574December 6, 2019
ELECTRICAL SYSTEM
UPON EXITING STOP/START EVENTS(AUTO SHUT OFF AT STOP SIGNS/LIGHTS/PARKING LOTS), ENGINE DOES NOT RESTART. INSTEAD, IT SHIFTS INTO PARK, LIGHTS UP ALL INSTRUMENTS ON DISPLAY PANEL, AND REQUIRES A MANUAL RESTART. VEHICLE IS DEAD UNTIL RESTARTED, POSING A HAZARD TO OCCUPANTS/ONCOMING TRAFFIC. HAS HAPPENED MULTIPLE TIMES IN PAST WEEKS. WE ALSO HAVE READ OF MANY OTHER OWNERS OF '16/'17 HONDA PILOT OWNERS HAVING THE EXACT SAME ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11287178December 5, 2019
AIR BAGS, FUEL/PROPULSION SYSTEM, POWER TRAIN
ENGINE IS REVVING ON ITS OWN @ 3000 RPM WITH NO FOOT ON THE GAS PEDAL OR DRIVING 15 MPH AND THE ENGINE IS @ 4500 RPM WITH NO FOOT ON THE GAS PEDAL. MY WIFE WAS IN THE PICKUP LANE AT MY CHILDREN'S SCHOOL AND SHE TOLD ME THAT SHE HAD TO HOLD THE BRAKE DOWN & TURN OFF THE IGNITION BECAUSE IT FELT LIKE THE HONDA PILOT WAS GOING TO ACCELERATE ON ITS OWN INTO THE PICKUP LINE AT THE SCHOOL. NOW YOU SEE WHY I SAID THIS VEHICLE IS DANGEROUS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11286863December 4, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2017 HONDA PILOT. WHILE DRIVING 20-50 MPH, THE VEHICLE JERKED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO HOLMAN HONDA (12 E SUNRISE BLVD, FORT LAUDERDALE, FL 33304, (954) 764-1100) WHERE IT WAS DIAGNOSED THAT A TRANSMISSION UPDATE WAS NEEDED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 78,000. THE VIN WAS INVALID.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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