Honda Pilot Complaints

9,418 consumer complaints on file.

#11306743February 3, 2020
ENGINE
AUTO ENGINE IDLE STOP: STALLING WHEN ACTIVE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11306830February 3, 2020
FUEL/PROPULSION SYSTEM
ENGINE LIGHT ONES ON...CODES SAY IT IS AN EMISSION PROBLEMS. IT IS THE INJECTORS. THE DEALER SAYS THEY REPAIR ONE A WEEK! THIS SHOULD BE A RECAPITULATE,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11306832February 3, 2020
FUEL/PROPULSION SYSTEM
AT JUST OVER 70K MILES, I GET THE DREADED "EMISSIONS SYSTEM PROBLEM" WHEN I START MY CAR THE OTHER MORNING. I IMMEDIATELY TAKE IT TO A HONDA DEALERSHIP FOR DIAGNOSIS AND I AM TOLD I WILL NEED ALL 6 FUEL INJECTORS REPLACED. INTERESTINGLY ENOUGH, HONDA'S TSB 018-25 INDICATES THE PROBABLE CAUSE OF THIS FUEL INJECTOR ISSUE AS AN ISSUE THAT OCCURRED DURING THE MANUFACTURING PROCESS, YET THEY HAVE NOT BEEN FULLY TRANSPARENT ABOUT THE ISSUE, NOR HAVE THEY ISSUED A RECALL. MY VEHICLE IS ALSO RETURNING THE EXACT ERROR CODE AS INDICATED IN THE BULLETIN (P0301). THE BULLETIN I AM REFERRING TO (VERSION 2) WAS RELEASED IN APRIL 2018. HAD HONDA BEEN TRANSPARENT AND NOTIFIED CUSTOMERS OF THIS ISSUE DURING THIS TIME FRAME, IT SEEMS AS THOUGH MANY CUSTOMERS WOULD HAVE HAD THE OPPORTUNITY TO HAVE THE INJECTORS REPLACED, FOR FREE, DURING THEIR 3 YEAR/36K WARRANTY. WELL, NOW MANY OF THE PILOT OWNERS ARE BEYOND THIS POINT AND FIGURING THE ISSUE OUT THE HARD WAY AND POTENTIALLY HAVING TO FOOT A $1500-$2000 BILL. DECEPTIVE AND DECEITFUL BEHAVIOR LIKE THIS SHOULD NOT BE TOLERATED. I HAVE OWNED FIVE HONDA AUTOMOBILE/MOTORCYCLE PRODUCTS IN MY LIFETIME AND THIS IS THE FIRST ISSUE I HAVE EVER ENCOUNTERED. THE 2016 PILOT HAS SEVERE QUALITY ISSUES. THIS IS ALSO A SAFETY ISSUE AND SHOULD BE A WARRANTY REPAIR WITHOUT A DOUBT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11306547February 2, 2020
UNKNOWN OR OTHER
THE CAR IS AROUND 58K. THE KEYLESS START SYSTEM PROBLEM MESSAGE IS DISPLAYED. I REPLACED AND ALL BATTERIES OF THE FOB AND RESET EVERY THING TO THE FACTORY SETTING, BUT PROBLEM STILL PERSISTS AND THE WALK AWAY AUTO LOCK IS ALSO NO LONGER FUNCTIONING AFTER THE KEYLESS START SYSTEM PROBLEM MESSAGE WAS DISPLAYED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11306485February 1, 2020
POWER TRAIN
WHILE UNDER MODERATE ACCELERATION AT A RANGE OF SPEEDS (10-40MPH), THERE IS A SURGING RPM AND A SHUDDER SEEMINGLY FROM THE POWER TRAIN. PROBLEM SEEMS TO BE MORE APPARENT WITH LIGHT TO HEAVY LOADING AN AN INCLINE. THIS PROBLEM IS INTERMITTENT BUT SEEMS TO BE GETTING WORSE. TWO DEALERSHIPS HAVE NOT WANTED TO ATTEMPT TO FIX PROBLEM IF NOT COVERED BY FACTORY WARRANTY IN SPITE OF A HONDA SERVICE BULLETIN 17-014 THAT DESCRIBES MY SYMPTOM ACCURATELY. THERE SHOULD BE A MANDATED RECALL TO FIX THE PROBLEM AND THE MANUFACTURER SHOULD BELIEVE THE CUSTOMER AFTER REPEATED DESCRIPTIONS OF EXPERIENCING THE KNOW MANUFACTURING PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11306500February 1, 2020
ELECTRICAL SYSTEM
THE INFOTAINMENT FAILS ALMOST ON A DAILY BASIS WHICH MEANS THAT INTERIOR, ELECTRICAL FEATURES FAIL. EXAMPLES INCLUDE A BLACK OR GRAY SCREEN WHICH BLOCKS THE ABILITY TO SEE SPEED BEING DRIVEN, BLUETOOTH, RADIO, PHONE, NAVIGATION ALL FAIL WHICH CAUSES DRIVER TO TAKE EYES OFF ROAD TO ATTEMPT TO FIX OR DISCONNECT PHONE WHEN DRIVING. REPEATED ATTEMPTS TO FIX THE CAR BUT HONDA CONTINUES TO SAY (AFTER 9 MONTHS) THAT THIS IS A "SOFTWARE UPDATE" PROBLEM. THIS, ONLY AFTER MY 2ND REPAIR VISIT AND THEY HAD MY PILOT 8 DAYS AND REPLACED A DEFECTIVE PART WITH ANOTHER USED DEFECTIVE PART FROM ANOTHER PERSON'S CAR. HONDA IS KNOWINGLY PUTTING UNSAFE, DEFECTIVE CARS ON THE ROAD. PROBLEMS OCCUR WHEN DRIVING. SOME PHOTOS ARE ATTACHED. I HAVE MANY MORE PICS RANGING FROM MARCH 2019 THROUGH TODAY. PROBLEM FIRST REPORTED TO DEALERSHIP APRIL 2019. ONGOING WITH DEALERSHIP AND AMERICAN HONDA. I HAVE A FILE OVER 100 PAGES THICK OF COMMUNICATION ATTEMPTS WITH ZERO FIX. HONDA SHOULD BE REQUIRED TO STOP SELLING THESE CARS UNTIL THEY HAVE A FIX FOR THIS UNSAFE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11306354January 31, 2020
ELECTRICAL SYSTEM
ENTERTAINMENT SYSTEM BLANKS OUT AND DIGITAL INFO ON DASH BLANK OUT ( NO SPEED INFO) HAPPENS WHILE IN MOTION SURFACE STREET OR HIGHWAY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11306264January 31, 2020
FUEL/PROPULSION SYSTEM
EMISSION ISSUE STARTED SHOWING AS A WARNING SIGN. AND, IT COMES AND GOES TO EVEN PROPERLY REPORT THE ISSUE. HOWEVER, AFTER 3 YEARS MARK (42,OOO MILES) IT SHOWED ALL THE POSSIBLE SIGNS ON THE SCREEN. HONDA SERVICE CENTER SAYS THAT FUEL INJECTORS WENT BAD. IT TAKES $1350 TO FIX IT. I HAVE PICTURE PROOFS SAYING THAT THE EMISSION ISSUE POPPED UP WELL BEFORE 32 MONTHS AFTER PURCHASE (IN WARRANTY).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11306258January 31, 2020
ELECTRICAL SYSTEM
WHEN GETTING INTO VEICLE WHILE IT IS STATIONARY TO BEGIN TRIP. KEEP GETTING A KEYLESS START SYSTEM PROBLEM ERROR MESSAGE PERIODICALLY FOR THE PAST 7 MONTHS STARTING IN APPROX JUNE 2019. AT TIMES THE ENGINE WON'T START. AFTER PARKING OR LEAVING VEHICLE IN A STATIONARY POSITION. ALSO, THE WALK AWAY AUTO LOCK FEATURE HASN'T WORKED SINCE JULY 2019 (6 MONTHS). HAVE RESET SYSTEM SEVERAL TIMES BUT ISSUE STILL RETURNS AND THE WALK AWAY FEATURE HAS NEVER RESET OR WORKED AGAIN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11306147January 30, 2020
ENGINE, FUEL/PROPULSION SYSTEM
I TAKE MY 3 YEAR OLD, 60K MILE HONDA PILOT IN FOR EMISSIONS SYSTEM PROBLEM LIGHT. I AM PRESENTED WITH THE FOLLOWING FAULT CODES: 19-072 MIL COMES ON WITH DTC P0430 OR DTC P0430 WITH P030X, P219A, P219B (WITH SOFTWARE UPDATE) - INCLUDE ALL PARTS FROM BULLETIN I NEED A FULL FUEL INJECTOR REPLACEMENT AT THE COST OF $2,000. THIS IS CLEARLY AN ISSUE WITH THE 2016-2018 PILOT, BUT HONDA HAS ISSUED NO RECALLS. FUEL INJECTORS FAILING AT 20-70K MILES?!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11306183January 30, 2020
EXTERIOR LIGHTING
EVERY TIME WE DRIVE AT NIGHT, ONCOMING DRIVERS TURN THEIR BRIGHTS ON, THINKING OUR LED HEADLIGHTS ON BRIGHT. TOOK IT TO DEALER, THEY SAID THERE IS NO CURE. ( GURLEY LEEP HONDA, ELKHART, IN. BOUGHT THE VEHICLE NEW. DID NOT TALK TO DEALER UNTIL ANOTHER OWNER OF A 2017, CONFIRMED HE HAD THE SAME PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11302805January 29, 2020
UNKNOWN OR OTHER
KEYLESS START SYSTEM PROBLEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11302872January 29, 2020
FUEL/PROPULSION SYSTEM
EMISSIONS SYSTEM ERROR DISPLAYED ON THE DASHBOARD WHILE DRIVING. NEXT DAY I TOOK TO THE DEALER AND HE SAID THAT THERE IS AN ISSUE WITH THE FUEL INJECTORS AND THE WHOLE FUEL INJECTOR UNIT SHOULD BE REPLACED. SINCE MY VEHICLE IS OUT OF 3 YR/36000 MILES WARRANTY, THE DEALER QUOTED $1700 TO REPLACE THE FUEL INJECTORS. I'M VERY SUPPRESSED SEE THIS ISSUE ON RELATIVELY NEW VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11302421January 28, 2020
ELECTRICAL SYSTEM
THE CAR STARTED SHOWING "KEYLESS START SYSTEM PROBLEM" A FEW MONTHS AGO, AND THE CAR IS NOW ONLY 10,800 MILES! IT TAKES LUCKS TO TURN ON THE CAR AND SOME MORE LUCKS TO TURN THE CAR'S ENGINE OFF. THIS IS COMPLETELY UNACCEPTABLE FOR A CAR AT THIS YOUNG MILAGE! WHEN DO A QUICK GOOGLE SEARCH, THERE ARE PLENTIFUL OF SAME ISSUES POSTED ONLINE. WHEN IS HONDA GOING TO THE RESPONSIBLE TO RECALL THIS ISSUE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11302425January 28, 2020
STRUCTURE:BODY
2013 HONDA PILOT WITH ONLY 31K MILES AND PAINT IS PEELING OFF. HONDA ISSUES A TSB BULLETIN AND ARE COVERING ROOFS AND TAILGATES THAT ARE PEELING. SO THEY HAVE ADMITTED THERE IS A PAINT DEFECT BUT THE PROBLEM IS ITS THE SAME PAINT/PRIMER USED ALL OVER THE CAR. MINE IS PEELING AT TO OF BACK DOOR AND AROUND FRONT AND BACK WINDOW. I KNOW IT'S ONLY GOING TO GET WORSE. BODY SHOP SAID THEY'VE SEEN A GOOD DEAL OF WHITE HONDAS WITH THIS SAME ISSUE AND SAID THERE IS OBVIOUS DEFECT IN PRIMER CAUSING PAINT ADHERENCE ISSUES. THEY ARE 1500 PEOPLE ON A FACEBOOK PAGE THAT HAVE THE SAME ISSUE ALSO. HOW CAN HONDA CONTINUE TO GET AWAY WITH TREATING CUSTOMERS THIS WAY. THIS IS MY 4TH HONDA BUT ITS LOOKING LIKE MY LAST UNLESS HONDA STEPS UP AND DOES THE RIGHT THING!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11302473January 28, 2020
SERVICE BRAKES, FUEL/PROPULSION SYSTEM, STEERING
WARPING OF ROTORS CAUSES EXTREME SHAKING WHEN BREAKING ALSO WRENCHING OF STEERING WHEEL WHEN SUDDEN STOPPING OR FAST DESCENTS OF STOPPING/BREAKING. CLICKING IN STEERING COLUMN WHILE DRIVING TURNING,IN REVERSE AND STRAIGHT FORWARD DRIVING, SHUDDER IN SHIFTING 5-30 MPH , ECO LIGHT COMING ON AND CAUSES DELAY IN SPEED PICKUP OR CONTINUING IN SAME SPEED DURING DRIVING 01/15/2019. DOOR LOCKS FAILURE 06/05/2019 GAS PURGE VALVE GAS SMELL IN AC VENT REPLACED 06/05/2019. AC/HEAT BLOWER MOTOR FRONT REPLACED NOT WORKING 02/14/2019. REAR BLOWER AC/HEAT MOTOR BROKEN SMELLED OF SMOKE REPLACED 08/05/2019
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11302479January 28, 2020
UNKNOWN OR OTHER
KEYLESS REMOTE SYSTEM ISSUE, APPARENTLY THIS IS A VERY COMMON ISSUE WITH THESE VEHICLES AFTER 36,000 MILES. I'M UNSURE IF THE ERROR WILL CAUSE THE CAR TO JUST SHUT OFF WHILE DRIVING IN TRAFFIC OR MAKE IT JUST NOT START WHEN I TRY TO START IT. THIS APPEARS TO BE AN ISSUE THAT SHOULD HAVE BEEN ADDRESSED VIA A RECALL IF THE ISSUE IS THIS COMMON. THERE IS NO OPTION WITH THIS VEHICLE TO ACTUALLY USE A KEY TO START IT, IT IS ALL REMOTE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11302503January 28, 2020
ELECTRICAL SYSTEM
WITH JUST UNDER 5000 MILES ON MY 2020 PILOT, THE INFOTAINMENT SYSTEM FROZE AND WOULD NOT SHUT OFF WHEN THE CAR WAS TURNED OFF. I LOST ACCESS TO THE REAR CAMERA, GPS, CROSS TRAFFIC ALERT, RADIO, HANDS-FREE PHONE AND OTHER FEATURES. I WAS ALSO AFRAID THAT THE SCREEN STAYING ON ALL NIGHT WOULD DRAIN MY BATTERY. I TOOK IT TO THE DEALERSHIP THE NEXT DAY AND THEY FIXED THE PROBLEM. HOWEVER, I DON'T THINK THAT A CAR THIS NEW SHOULD BE HAVING THESE TYPES OF PROBLEMS. IT SEEMS TO BE A COMMON OCCURRENCE IN LATE-MODEL HONDAS. IT WILL REMAIN TO BE SEEN HOW LONG THE FIX WORKS. I USE THIS CAR FOR ROAD TRIPS WITH MY FAMILY AND I AM CONCERNED THAT THIS WILL HAPPEN AGAIN WHILE WE ARE TRAVELING. THE ONLY WAY TO FIX THE PROBLEM SEEMS TO BE TAKING THE CAR INTO THE DEALERSHIP, AND LEAVING IT THERE ALL DAY. THIS POSES BOTH SAFETY CONCERNS AND IS ALSO EXTREMELY INCONVENIENT. A BRAND NEW CAR SHOULDN'T HAVE THESE PROBLEMS. HONDA NEEDS TO FIX THESE ISSUES BY ISSUING A RECALL. I HAVE BEEN A LOYAL HONDA OWNER FOR AS LONG AS I'VE BEEN DRIVING AND THIS IS THE FIRST TIME I'VE EXPERIENCED A PROBLEM LIKE THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11302286January 27, 2020
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
THE VEHICLE HAS FREQUENTLY HAD AN ISSUE WITH THE INFOTAINMENT SYSTEM GLITCHING WHICH LEADS TO THE LKAS (LANE KEEP ASSIST), AAC (ADAPTIVE CRUISE CONTROL), AND LANE DEPARTURE SYSTEM TO FAIL WHILE THE VEHICLE IS IN MOTION. WHEN TURNING THE CAR OFF AFTER THESE ISSUES OCCUR, THE INFOTAINMENT SYSTEM WILL STAY ON, DRAINING THE BATTERY. THE VEHICLE HAS BEEN TAKEN TO A HONDA DEALERSHIP. THE DEALERSHIP STATED THAT AN UPDATE WOULD FIX THIS ISSUE. ONCE WE INFORMED THEM AND THEY CONFIRMED THAT THE SYSTEM WAS ALREADY UPDATED, THEY TOLD IS THERE WAS NOTHING WE COULD DO. THE ONLY WAY WE CAN STOP THE INFOTAINMENT SYSTEM FROM STAYING ON IS BY REMOVING THE FUSE FOR THE INFOTAINMENT SYSTEM. WE HAVE CONTACTED HONDA AND THEY HAVE REFUSED TO DO ANYTHING ABOUT THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11302300January 27, 2020
ENGINE
AT APPROX. 40,000 MILES AND AFTER ONLY 2 YEARS OF OWNERSHIP, EMISSIONS PROBLEM DASH WARNINGS ILLUMINATED DURING NORMAL USE. DEALER DIAGNOSTIC REVEALS ALL FUEL INJECTORS NEED REPLACEMENT. DISCOVERED THAT THIS PROBLEM IS KNOWN TO HONDA'S TO AFFECT 2016 AND 2017 HONDA PILOT MODELS. AN INTERNAL SERVICE BULLETIN REVEALED THAT THE PROBLEM WAS DUE TO AN ERROR DURING MANUFACTURING, YET NO RECALL HAS BEEN ANNOUNCED AND HONDA IS NOT ASSISTING CUSTOMERS IN REPAIRING THE ISSUE. INSTEAD, HONDA IAN LEAVING CUSTOMERS TO PAY $1,500 TO REPLACE THE FUEL INJECTORS. FUEL INJECTORS SHOULD LAST THE ENTIRE LIFE OF A VEHICLE. HONDA SHOULD BE LIABLE FOR THIS PROBLEM WHICH IS WELL-KNOWN AND RESEARCHED AS THEIR RESPONSIBILITY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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