Honda Pilot Complaints

9,418 consumer complaints on file.

#11299986January 16, 2020
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
DISPLAY AUDIO/INFORMATION SCREEN BECAME HOT WHILE DRIVING AND SCREEN MALFUNCTIONED WHILE USING APPLE CARPLAY WITH IPHONE PLUGGED IN VIA USB CORD. DISPLAY SCREEN RUNS WARM WHILE PHONE IS DISCONNECTED. DISPLAY SCREEN DOES NOT TURN OFF AFTER TUNING OFF THE ENGINE AND THE LIGHTS DIM. THE PROBLEM OCCURRED CONCURRENTLY WHILE DRIVING IN RAIN, THE GAS LIGHT ALARMING, AND CARPLAY RUNNING AUDIOBOOKS. THE AUDIO/INFORMATION SCREEN LOST FM RADIO, BLUETOOTH, CARPLAY, BACK-UP CAMERA, AND HANDS-FREE CAPABILITIES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299468January 15, 2020
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2019 HONDA PILOT. THE CONTACT STATED THAT THE INFORMATION SYSTEM ON THE VEHICLE, WHICH CONTROLS ALL ELECTRICAL SYSTEMS WITHIN THE VEHICLE, WAS EMITTING A POPPING/ CRACKING NOISE AND SHUTTING DOWN. THE CONTACT STATED THAT WHEN THE FAILURE WOULD OCCUR, THE INSTRUMENT PANEL TURNS BLANK AND ALL ELECTRICAL SYSTEMS SUCH AS THE SPEEDOMETER, SEAT HEATERS, ETC. THE CONTACT TOOK THE VEHICLE TO THE DEALER (VANN YORK HONDA LOCATED AT 422 EASTCHESTER DR, HIGH POINT, NC 27262 PHONE NUMBER 866-207-1275) WHO INFORMED THE CONTACT THAT IT WAS A KNOWN FAILURE, HOWEVER, THERE WAS NO KNOWN FIX FOR THE MATTER AS OF YET. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE, HOWEVER, THEY WERE UNABLE TO OFFER ANY ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS 3,700. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299470January 15, 2020
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
WE HAVE HAD SEVERAL ISSUES BUT THE MOST PRESSING IS THAT THE CAR WILL SUDDENLY STOP RESPONDING UNDER ACCELERATION. THIS HAS HAPPENED 3 TIMES ONCE VERY NEARLY CAUSED A VERY BAD ACCIDENT WITH A BIG RIG WHILST WE WERE ENTERING A FREEWAY. THE CAR WILL SUDDENLY NOT RESPOND TO THROTTLE THE GAUGES SEEM TO RESET AND THEN THE CAR WILL GO. SIMILAR TO HOW THE AUTO STOP IDLE FUNCTION WORKS EXCEPT WE WERE NOT STOPPED WE WERE UNDER ACCELERATION. WE HAVE ALSO HAD SEVERAL INSTANCES WHERE THE VEHICLE WILL NOT START AFTER THE IDLE STOP HAS ACTIVATED AT A TRAFFIC LIGHT FORCING US TO TURN OFF THE VEHICLE AND THEN RESTART IT. WE HAVE TAKE THE CAR TO THE DEALER SEVERAL TIMES BUT THEY HAVE BEEN UNABLE TO RECREATE THE ISSUE AND ASSURE US THAT THERE IS NOTHING WRONG WITH THE VEHICLE... BEYOND THE PROBLEMS LISTED ABOVE THE CAR FREQUENTLY HAS ELECTRICAL SAFETY ISSUES WITH THE AUTO BRAKE AND COLLISION DETECTION, I CANT EVEN COUNT THE NUMBER OF TIMES THAT THE CAR HAS SUDDENLY BRAKED OUT OF NO WHERE, NO OBSTACLES OR ANYTHING TO TRIGGER IT, JUST DECIDES WE NEED TO BRAKE. THESE "SAFETY FEATURES" SHOULD REALLY BE REVIEWED AND TESTED BETTER BEFORE BEING PUT INTO A PRODUCTION VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299501January 15, 2020
ELECTRICAL SYSTEM, ENGINE, EXTERIOR LIGHTING
ON JANUARY 13TH, I LEFT MY HOME TO PICK UP MY SON, JULIAN, 3 YEARS OLD, AT PRESCHOOL. HIS PRESCHOOL IS APPROXIMATELY 3 MILES FROM OUR HOME. I PICKED HIM UP, AND DROVE THE SAME DISTANCE BACK TO OUR HOUSE, ARRIVING HOME AROUND 4:45PM. I HAD NO UNUSUAL WARNING NOTIFICATIONS OR ANY UNUSUAL EXPERIENCE DRIVING TO AND FROM THE PRESCHOOL. I PARKED THE CAR IN OUR DRIVEWAY. JULIAN AND I EXITED THE VEHICLE, AND WALKED TO OUR FRONT DOOR. AS WE APPROACHED THE FRONT DOOR I SMELLED SMOKE, AND LOOKED BACK AT THE CAR. I NOTICED A SMALL FLICKER IN THE PASSENGER SIDE LOWER HEADLIGHT. UPON CLOSER LOOK, I REALIZED THIS WAS IN FACT A FLAME. JULIAN AND I LEFT OUR BAGS ON THE PORCH, STEPPED OFF OF OUR FRONT PORCH, AND MOVED AWAY FROM THE HOUSE AND CAR, AND CALLED 911. AS WE WAITED FOR THE FIRE DEPARTMENT, WE WATCHED THIS SMALL FLAME GROW TO FULL FLAMES, ENGULFING THE ENGINE, FRONT HOOD, AND FRONT OF THE CAR. THE POLICE AND FIRE DEPARTMENT ARRIVED, AND PUT OUT THE FIRE. THE CAR WAS TOWED OUT OF OUR DRIVEWAY. A POLICE REPORT WAS FILED WITH THE MONTCLAIR POLICE DEPT. OFFICER ANTHONY SWAN #232 PATROL DIVISION MONTCLAIR POLICE HEADQUARTERS, 647 BLOOMFIELD AVE., MONTCLAIR NJ 07042 [email protected] REPORT # 20-005325 I THEN CALLED OUR INSURANCE PROVIDER, USAA, FOLLOWING THE INCIDENT. THEY HAVE TAKEN THE CAR INTO THEIR POSSESSION AND INITIATED AN ORIGIN & CAUSE INVESTIGATION. WE PURCHASED THE CAR NEW. WE HAVE NOT BEEN IN A COLLISION. THE CAR HAS BEEN SERVICED TWICE ANNUALLY. IT WAS SERVICED LAST WEEK. IT HAS ~30,000 MILES ON IT. THE DEALER THAT SOLD US THE CAR, PAUL MILLER HONDA, IN NJ, HAS BEEN UNRESPONSIVE, TELLING US TO REACH OUT THE THE NATIONAL HONDA OFFICE. I HAVE FILED A CASE WITH HONDA, AND HAVE BEEN TOLD SOMEONE WILL REACH OUT TO ME. THAT HAS NOT HAPPENED.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11299273January 14, 2020
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
LOUD CRACKLING IN SPEAKERS WHILE LISTENING TO MUSIC OR TALKING ON CAR PHONE. BLUETOOTH AND AUXILARY CONNECTIVITY COMPROMISED BY ABOVE COMPLAINT. MICROPHONE ON CAR PHONE RANDOMLY STOPS WORKING CAUSING MAJOR SAFETY ISSUES. TRACTION CONTROL GOES OUT IN THE SLIGHTEST WEATHER CONDITIONS I.E. LIGHT SNOW/SLEET
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299287January 14, 2020
ELECTRICAL SYSTEM
VEHICLE COMPUTER SYSTEM CRASHES FREQUENTLY. ALL VOICE CONTROLS AND HANDS FREE APPLICATIONS STOP WORKING. COMPUTER SCREEN DOES NOT SHUT OFF EVEN WHEN VEHICLE IS TURNED OFF, LOCKED AND LEFT OVER NIGHT. NO AUDIO FROM ANY SOURCE. UNABLE TO MAKE OR RECEIVE PHONE CALLS. FRONT AND REAR PROXIMITY SAFETY SENSORS DON'T FUNCTION APPROPRIATELY. REAR VIEW SAFETY CAMERA STOPS WORKING. MANY FUNCTIONS WITHIN COMPUTER MENU BECOME INACCESSIBLE. THIS HAS HAPPENED APPROXIMATELY 14 TIMES WITHIN AN 11 MONTH PERIOD. HAPPENS WHEN DRIVING IN NORMAL CONDITIONS AND CAN HAPPEN AT ANY TIME OF DAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299103January 13, 2020
FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
WHILE DRIVING MY 2016 EXL HONDA PILOT AWD, IT BEGAN DISPLAYING MULTIPLE CODES SUCH AS HILL START ASSIST, ROAD DEPARTURE, EMISSIONS SYSTEM, POWER STEERING, AND, TSA. I TOOK IT RIGHT AWAY TO A NEARBY AUTO ZONE AND THE CODE THEY GAVE ME WAS P0304 CYLINDER MISFIRE. WHEN I TOOK IT TO HENDRICK HONDA THE CODES WERE NO LONGER FLASHING. BUT THEY RAN THE DIAGNOSTIC AND PERFORMED REGULAR MAINTENANCE ON THE CAR AND I INFORMED THAT THEIR WAS A $1,500 REPAIR CHARGE FOR FUEL INJECTORS. AFTER RESEARCHING THIS PROBLEM I FOUND OUT THAT THEIR WAS SERVICE BULLETIN 18-025. THIS SERVICE STATES THAT THE PROBABLE CAUSE IS DEBRIS FROM THE HIGH PRESSURE PUMP OR THE FUEL INCEPTOR MACHINING PROCESS CAN CAUSE INTERVAL WEAR OR CLOGGING INSIDE THE INJECTOR WHICH REQUIRES REPLACEMENT OF THE FUEL INJECTORS. THIS IS A BIG SAFETY CONCERN FOR ME AND MY FAMILY. A FAILING FUEL INJECTOR COULD LEAVE US STRANDED OR STALL OUT ON A HIGHWAY. IN ADDITION, IT LOWERS GAS MILEAGE, INCREASES EMISSIONS, AND CAN LEAD TO A HOST OF OTHER DANGEROUS FAILURES IN YOUR VEHICLE. IT IS MY HOPE THAT HONDA WILL BE REQUIRED TO ISSUE A RECALL FOR THEIR FAULTY FUEL INJECTORS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298650January 12, 2020
ELECTRONIC STABILITY CONTROL (ESC), FUEL/PROPULSION SYSTEM, STEERING
MULTIPLE WARNING LIGHTS ON THE DASH, CHECK ENGINE LIGHT IS ON INCLUDING ROAD DEPARTURE MITIGATION WARNING, TRAILER STABILITY ASSIST WARNING, HILL START ASSIST WARNING, VEHICLE STABILITY ASSIST WARNING, EMISSIONS SYSTEM CONTROL WARNING, ALL WHEEL DRIVE SYSTEM WARNING, POWER STEERING WARNING AND ACC WARNING WHERE ALL CAME UP AT THE SAME TIME WITH A SUDDEN JERK AND CAR CANNOT GO BEYOND 20 MI/HR WHILE I WAS DRIVING IN THE HIGHWAY THAT ALMOST GOT ME INTO AN ACCIDENT WITH AN INDIVIDUAL ON THE REAR ALMOST BUMPED ME. NOW I'M AFRAID TO DRIVE IT. I ACTUALLY GOT THE ATTENTION OF MY DEALER (NORRIS HONDA) WHEN THE JERKING STARTED AT THE MILEAGE OF 34,100 MILES AND HAPPENED SEVERAL TIMES BUT WITH NO WARNING LIGHT COMING ON. THEY DID A TEST DRIVE AND IT SO HAPPENED THAT IT DIDN'T HAPPEN WHEN THEY TESTED IT AND NO CHECK ENGINE LIGHT ON. THEY TOLD ME THAT THEY HAVE HAD SEVERAL INCIDENCE OF THE SAME PROBLEM WITH OTHER CUSTOMERS WITH HONDA PILOT 2016 AND 2017 AND IS A COMMON ISSUE AND ENDED UP HAVING TO CHANGE THE FUEL INJECTORS AND HAVE SOLVED THEIR PROBLEM. THE PROBLEM THOUGH IS, MY CAR IS ONLY 3YRS OLD AND HAVING ALL THESE PROBLEMS NOW AND THEY CHARGE $1800.00 TO CHANGE THE INJECTORS, WHICH I THINK IS WAY TOO MUCH FOR A FAIRLY NEW CAR WITH DEALER BEING AWARE OF THE FIRST JERKING PROBLEMS BEFORE THE WARRANTY ENDED. I HAVE BEEN HAVING ALL HONDA CARS SINCE I STARTED HAVING A CAR BECAUSE OF ITS RELIABILITY AND PERFORMANCE AND NOW THIS HAPPENED. IT HAS BEEN A VERY COMMON PROBLEM BUT NO RECALL HAS BEEN MADE. I HOPE THAT THERE WILL BE NO ACCIDENTS WITH ONE LOSING LIFE BEFORE A RECALL IS MADE. I HOPE YOU CAN HELP ME OUT WITH THIS, THANK YOU
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298668January 12, 2020
UNKNOWN OR OTHER
THE 2020 PILOT INFOTAINMENT SYSTEM FREEZES WHILE DRIVING: 1. WHEN THE INFOTAINMENT SYSTEM FREEZES, THE BACKUP CAMERA DOES NOT WORK 2. PHONE CONNECTION BECOMES UNAVAILABLE; CAN'T PLACE CALLS IN CASE OF EMERGENCY 3. THE NAVIGATION SYSTEM FREEZES, WHICH CAN CAUSE DISTRACTION WHILE DRIVING 4. OTHER SAFETY SYSTEMS, IF LINKED TO THE INFOTAINMENT SYSTEM, MAY NOT WORK PROPERLY THIS HAS HAPPENED SEVERAL TIMES IN THE LAST 2 MONTHS WHILE DRIVING ON FREEWAYS AND CITY ROADS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298829January 12, 2020
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
2019 HONDA PILOT ELITE CENTER CONSOLE, DASH, INFOTAINMENT, NAVIGATION SYSTEM RANDOMLY STOPS WORKING AND GOES BLANK UNDER ALL CONDITIONS DRIVING, AT LIGHT, PARKED ON HIGHWAY AND CITY STREETS. DISPLAY SAYS CONNECTING AND NO SIGNAL EVEN FOR FM RADIO. THIS IS DANGEROUS DISTRACTION AND LEAVES US UNABLE TO ADMINISTER NAVIGATION, SAFETY ITEMS OR ANY OTHER ON BOARD INFORMATION. PARKING SENSORS, AUTO BRAKING AND LANE DEPARTURE DOES NOT WORK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298849January 12, 2020
WHEELS
VEHICLE CAME EQUIPPED WITH CONTINENTAL CROSS CONTACT LX SPORT TIRES. I HAVE DRIVEN CAR SINCE OCT 2018. TIRES WERE IMMEDIATELY LOSING AIR.. THEY HAVE BEEN FILLED SEVERAL TIMES WITH AIR. NOW THE 4 TIRES ARE SPLITTING EVERYWHERE THERE WAS A SEAM. 20000 MILES AND ROTATED AS REQUIRED AT HONDA DEALERSHIP. JUST NOTICED. NO IDEA WHEN IT ACTUALLY STARTED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298525January 11, 2020
ELECTRICAL SYSTEM
BRAND NEW VEHICLE. ABOUT 500 MILES IN, I WAS DRIVING ON THE HIGHWAY WHEN THE CENTER INSTRUMENT PANEL FROZE -- NAVIGATION, RADIO, ETC--BASICALLY ALL FUNCTIONALITY ON IT WAS INOPERABLE. TRIED TO SHUT THE CAR OFF TO RESET EVERYTHING, BUT POWER WOULD NOT SHUT DOWN TO THE SCREEN, DRAINING BATTERY. BACKUP CAMERA ALSO DID NOT WORK AS A RESULT. THIS WAS HIGHLY DISTRACTING WHILE DRIVING. THE NON-FUNCTIONAL BACKUP CAMERA + RELATED SENSORS ALSO IMPAIRED SAFE MOVEMENT OF THE VEHICLE IN DENSE PARKING LOTS. WAS ASKED BY DEALER TO SCHEDULE SERVICE FOR A FEW DAYS LATER, BUT OBVIOUSLY THAT WASN'T AN OPTION AS THE CAR WOULD NOT SHUT ITSELF DOWN. I INSISTED ON A FIX THAT DAY, AND THE DEALER DID A HARD RESET TO CORRECT THE ISSUE. DEALER MENTIONED THIS IS A COMMON ISSUE IN LATE MODEL HONDAS, BUT DIDN'T HAVE ANY RECOMMENDATIONS ON HOW TO PERMANENTLY FIX. BASICALLY HAVE TO KEEP BRINGING IT BACK IN EVERY TIME THIS HAPPENS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298616January 11, 2020
ELECTRICAL SYSTEM, ENGINE
ABOUT 6 MONTHS AGO, WHEN MY CAR HAD LESS THAN 30K MILES. MY CAR WOULD STALL WHILE THE CAR WAS IN "AUTO IDLE-STOP MODE". INITIALLY, I FIRST NOTICED THAT THE AUTO IDLE-STOP WAS HESITATING WHEN IT WOULD START UP. THEN THINGS GOT WORSE AND I NOTICED THAT THE RADIO WOULD TURN OFF AND I'D HEAR ALL OF THE CHIMES LIKE WHEN I START THE CAR. I BROUGHT MY CAR TO HONDA TO HAVE THIS FIXED. THEY SAID IT WAS THE COMPUTER AND CLAIMED THEY FIXED IT. THE PROBLEM STILL CONTINUES. I ALSO HAD A CONVERSATION WITH THE SERVICE MANAGER AND HE PROMISED HE WOULD INFORM HONDA CORPORATE. I NEVER RECEIVED ANY FOLLOW UP. I GOOGLED THIS PROBLEM AND HAVE FOUND OUT I'M NOT THE ONLY ONE. THIS IS DANGEROUS BECAUSE SOMETIMES I NEED TO MAKE A TURN AND MY CAR HAS STALLED AND ADDS A FEW SECONDS. THERE ARE OTHER PEOPLE EXPERIENCEING THE SAME PROBLEM: HTTPS://WWW.PILOTEERS.ORG/THREADS/ELITE-SHUTS-OFF-AT-STOP-LIGHT.157005/
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298392January 10, 2020
ELECTRICAL SYSTEM
RECEIVED "KEYLESS START SYSTEM PROBLEM" ON THE DASH AT 61K MILES. TOOK TO DEALERSHIP AND HAD TO RUN ALL KINDS OF DIAGNOSTICS TO LOCATE ISSUE. TECH SAID THAT THEY HAD TO KEEP CHECKING HARNESSES AND OTHER CONTROLS BECAUSE OF ORIGINAL CODE. IT SEEMS TO BE TIED BACK TO THE CONTROL SWITCH WHICH MANY OTHER PILOTS OF THE SAME YEAR HAVE HAD. TALKED TO HONDA SUPPORT AND WAS TOLD TO JUST FOLLOW DEALERSHIP INSTRUCTIONS ON HOW TO REPAIR. THIS SEEMS TO BE A COMMON THEME AND WHY HAS A RECALL NOT BEEN ISSUED?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298058January 9, 2020
VEHICLE SPEED CONTROL
I WAS PULLING INTO A PARKING SPOT AT WORK WHEN THE HONDA PILOT ACCELERATED ON ITS OWN. I APPLIED THE BRAKES BUT THE VEHICLE CONTINUED TO ACCELERATE.I WENT THRU A FENCE AND SLAMMED INTO ANOTHER CAR CAUSING DAMAGE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11298201January 9, 2020
ENGINE, POWER TRAIN
3RD TIME IN 12 MONTHS THAT THE CHECK ENGINE LIGHT BEGINS FLASHING AND THE CAR BEGINS TO LOSE ACCELERATION POWER AND VIBRATES EXCESSIVELY. RECENT ISSUE HAPPENED WHILE DRIVING OFF OF THE FREEWAY AND AT A STOP LIGHT. THE PREVIOUS 2 OCCURRENCES IT IS DETERMINED TO BE AN ENGINE MISFIRE. THE LAST TIME OIL SPOTTED IN SPARK PLUG INDICATING THAT THE PISTON RING IS FAULTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298219January 9, 2020
ELECTRICAL SYSTEM
I HAVE A 2016 HONDA PILOT TOURING. 6 MONTHS AGO, THE AUTO IDLE STOP FEATURE BEGAN TO MALFUNCTION. THERE ARE TIMES WHEN THE CAR WILL NOT RESTART AFTER THE AUTO IDLE STOP ENGAGES. I HAVE TO QUICKLY FIGURE OUT HOW TO GET THE CAR STARTED AGAIN WHILE TRAFFIC IS DODGING ME ON THE FREEWAY. THIS HAS HAPPENED MORE THAN HALF A DOZEN TIMES. THE ONLY REASON IT HAS NOT HAPPENED MORE IS BECAUSE I TURN THE 'FEATURE' OFF AS OFTEN AS I REMEMBER. I WOULD LIKE A RECALL TO PERMANENTLY DISABLE AUTO IDLE STOP. THE FEATURE IS DANGEROUS. WILL SOMEONE HAVE TO DIE IN AN ACCIDENT BEFORE HONDA AND THE NHTSA DOES SOMETHING ABOUT THIS PROBLEM? THERE ARE MANY REPORTED CASES OF THIS HAPPENING AND HONDA IS UNABLE TO FIX IT. SEE THIS THREAD FOR MANY MORE CASES: HTTPS://WWW.PILOTEERS.ORG/THREADS/ELITE-SHUTS-OFF-AT-STOP-LIGHT.157005/ PLEASE FORCE HONDA TO DO SOMETHING ABOUT AUTO IDLE STOP!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298257January 9, 2020
STRUCTURE:BODY
PAINT STARTED PEELING OFF OF HOOD AND BUBBLING ON ROOF. HONDA CERTIFIED COLLISION EXPERT SAY MANUFACTURE DEFECT. HONDA WILL NOT TAKE RESPONSIBILITY FOR THE HOOD. THEY WILL COVER THE COST TO REPLACE PAINTING ROOF BUT REFUSE TO REPAINT HOOD. TERRIBLE CUSTOMER SERVICE WHEN YOU CALL CORPORATE. TOLD ME TO WAIT UNTIL ENOUGH COMPLAINTS COME IN AND THEN THEY MAY CONSIDER IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298042January 8, 2020
ELECTRICAL SYSTEM
THESE ISSUES OCCUR WHEN DRIVING, REGARDLESS OF SPEED, ROAD CONDITIONS, ETC. THE ISSUE BEGAN ON APPROXIMATELY 12/17/2019. THE PROBLEM USUALLY STARTS WITH A LOUD CRACKLING NOISE THROUGH THE SPEAKERS, EVEN WHEN THE RADIO IS TURNED OFF. THE DASH, INCLUDING SPEEDOMETER, WILL SHUT OFF LEAVING A BLACK SCREEN WHICH MEANS I HAVE NO IDEA HOW FAST I'M DRIVING. THE CENTER CONSOLE, INCLUDING SATELLITE NAVIGATION AND RADIO, ALSO SHUTS OFF LEAVING A BLACK SCREEN. I PURCHASED THIS MODEL SPECIFICALLY FOR THE SATELLITE NAVIGATION SYSTEM AS I DRIVE FOR WORK & DEPEND ON THIS FUNCTIONALITY. THE ENTERTAINMENT SYSTEM SHUTS DOWN. THE BACKUP CAMERAS AND SAFETY SENSORS ALSO STOP WORKING WHICH MAKES PARKING AND REVERSING DANGEROUS. VOICE CONTROLS AND ABILITY TO MAKE EMERGENT PHONE CALLS ARE NO LONGER AVAILABLE. ALL OF THE AFOREMENTIONED "SHUT DOWN" ISSUES OCCUR SIMULTANEOUSLY AND DO NOT GENERALLY RESOLVE PRIOR TO THE VEHICLE BEING TURNED OFF. WHEN THE DASH IS WORKING, THE BRAKE WARNING OFTEN FLASHES WHEN THERE ARE NO OTHER CARS CLOSE BY. THE CAR HAS BEEN RETURNED TO THE HONDA SERVICE DEPARTMENT THREE TIMES SINCE 12/18/2019, AND THE ENTIRE WIRING HARNESS WAS REPLACED AT THE THIRD VISIT. THE ISSUE STILL PERSISTS SO I WILL RETURN TO THE HONDA SERVICE DEPARTMENT AGAIN TOMORROW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297798January 7, 2020
VISIBILITY/WIPER
AFTER PLACING THE GEAR SHIFTER IN REVERSE, FROM A STATIONARY POSITION, THE REVERSE CAMERA HAS STOPPED WORKING, WHICH KEEPS THE DRIVER FROM BEING ABLE TO SAFELY SEE OBSTACLES (PEDESTRIANS) WHEN BACKING UP. THIS SAFETY FEATURE IS ESPECIALLY IMPORTANT IN TALLER VEHICLES, LIKE THIS HONDA PILOT, AS THEY DON'T ALLOW YOU TO SEE SMALLER PEOPLE WHO'S HEADS FALL BELOW THE WINDOW LINE, WHICH COULD RESULT IN AN INJURY OR FATALITY. AFTER RESEARCHING ONLINE, IT APPEARS MANY OTHER 2ND GENERATION HONDA PILOT OWNERS HAVE COMPLAINED OF THE SAME ISSUE, WHICH IS A RESULT OF MOISTURE GETTING INTO THE CAMERA UNIT ITSELF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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